Business Resiliency in the Cloud: Reality or Hype?

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1 Business Resiliency in the Cloud: Reality or Hype? Karen Jaworski Senior Director, Product Marketing EVault, a Seagate Company 8/10/ EVault, Inc. All Rights Reserved 1 Who is EVault? Cloud-Connected backup and recovery services since 1997 Market leader with 35,000+ customers worldwide 75+ petabytes of data under management 15,000 recoveries per month Customer satisfaction ratings of 98% A Seagate Company 8/10/ EVault, Inc. All Rights Reserved 2

2 Business Resiliency in the Cloud: It s All Hype The Cloud cannot produce a business continuity plan The Cloud cannot procure new equipment The Cloud cannot create new work areas 8/10/ EVault, Inc. All Rights Reserved 3 BUT The Cloud Can Help With IT Recovery Consider a small bank in New Orleans Cloud Backup WAN Out-of-Region Data Center August 2005: First Bank to Return to Operations WAN 8/10/ EVault, Inc. All Rights Reserved 4

3 4 Questions to Answer Before Adopting the Cloud for IT Recovery 1. Can I back up within my window? 2. Will my recovery be able to meet established SLAs? 3. How are my backup and recovery processes impacted? 4. What would a cloud solution do to my budget? 8/10/ EVault, Inc. All Rights Reserved 5 If I adopt the cloud, can I meet my backup window? 8/10/ EVault, Inc. All Rights Reserved 6

4 Disk-to-Disk Gives You Faster Backups On-premise Applications & Infrastructure Deduplicated backup data Compression, Encryption, & Throttling Secure data retention Fast backup Secure data transmission Electronic vault storage 8/10/ EVault, Inc. All Rights Reserved 7 The Evolution to Cloud-Connected Tape Backup Balancing Cost, Speed and Reliability Disk-to-Disk Backup with Replication Cloud Backup? Cloud-Connected Backup What s Next? (Disk-to-Disk-to- Cloud) 1970 s 1990 s 2000 s 2010 s 8/10/ EVault, Inc. All Rights Reserved 8

5 Cloud-Connected Backup and Recovery Meet your backup window. Recover on time, every time. Onsite Protection Offsite Protection Replication Local (fast) data access Remote disaster recovery 8/10/ EVault, Inc. All Rights Reserved 9 The Situs Companies The goal: ensure ability to meet SLAs Microsoft Exchange and mission-critical loan payment system Application protection and ability to recover impact Standard & Poor s, Moody s and Fitch ratings 2008: Hurricane Ike was a near miss The challenge: tape Multi-day tape backup windows Backups too difficult to manage, retrieve and restore 8/10/ EVault, Inc. All Rights Reserved 10

6 Cloud-Connected Backup: 10x Faster 30 Servers, 5TB of data protected onsite and in the cloud Cloud Vault Ultra-Fast backup Weekly backups in 6-8 hours vs. 2.5 days for tape Nightly backups in minutes vs. hours Reduced management My guy used to spend half his day managing backups. He now spends 20 minutes. Bill McCown, Situs Director of Global Information Technology 8/10/ EVault, Inc. All Rights Reserved 11 If I adopt the cloud, how quickly will I be able to recover? 8/10/ EVault, Inc. All Rights Reserved 12

7 Businesses Demand Faster Recovery Recovery Time Objectives Less than 24 Hours 59% Hours 20% Greater than 72 hours 18% None / Don't Know 24% 0% 10% 20% 30% 40% 50% 60% 70% - Gartner Group, /10/ EVault, Inc. All Rights Reserved 13 The Move to a Tiered Recovery Strategy 24+ hours Time to Recover 4+ hours Minutes Cloud-connected Bare-metal restores Cloud DR Application System Site Recovery Scenarios 8/10/ EVault, Inc. All Rights Reserved 14

8 Disaster Recovery In The Cloud Recover critical applications after a site disaster Applications run within the cloud Secure access provided to applications and resources Distributed across geographic risk zones On-Premise Applications Virtual Machines and Storage In The Cloud Failover Backups or Replicas 8/10/ EVault, Inc. All Rights Reserved 15 Technology Shifts Make Cloud DR a Reality Disk backup: fast, reliable, secure data transfer Whenever we did full backups, they would run through the weekend and into the following week. One time we had to recover a particular set of s. It took us about a week to do that it was ugly. Carlos Miro, VP, Technology and CIO of Tropical Financial Credit Union Virtualization: easy machine provisioning Repeatable Almost instantaneous Hardware independent RaaS: guided recovery, reliable disaster recovery Assess, plan, implement, test, document 8/10/ EVault, Inc. All Rights Reserved 16

9 Cloud Disaster Recovery: How It Works Mission-critical servers protected in the Cloud When Disaster Strikes Systems reconstructed in a virtualized environment Employees get remote access via VPN 8/10/ EVault, Inc. All Rights Reserved 17 More Demanding RTOs Require More Advanced Technology Apps Data Apps Data Active WAN Passive Replication rather than backup WAN-optimized data transfer directly to a standby passive machine Security that extends your network into the cloud 8/10/ EVault, Inc. All Rights Reserved 18

10 One Company s Story: Aldrich Bonnefin & Moore, PLC The costs of being down for even 24 hours would be steep. When the actual disaster happened, the results were the same as in our tests. - Susie Edberg, IT Manager Challenges Solutions Results High cost of downtime Needed access to critical applications and data Do-it-yourself DR is out of the question - could not justify expense of Hot DR site EVault SaaS EVault Cloud Disaster Recovery Simple to deploy and use Integrated management Broad non-microsoft system protection Secure and efficient cloud connectivity Near instant remote restores 8/10/ EVault, Inc. All Rights Reserved 19 If I adopt the cloud, should I adjust my backup and recovery processes? 8/10/ EVault, Inc. All Rights Reserved 20

11 Program Ownership Recommendations for a Successful Backup and Recovery Program: 1. Ensure the backup and recovery plan is a living document 2. Assign ownership of the backup and recovery plan 3. Place a priority on the maintenance and testing of the plan 8/10/ EVault, Inc. All Rights Reserved 21 Managing Recovery Time Expectations Guarantee Recommendations for a Successful Backup and Recovery Program: 1. Understand your real recovery time capabilities 2. Communicate the RTO across the organization 3. Document and test 8/10/ EVault, Inc. All Rights Reserved 22

12 Passing Audits Recommendations for a Successful Backup and Recovery Program: 1. Planning for the audit begins at least 1 month out 2. Ensure the tools for recovery are on hand 3. Test run various recovery scenarios prior to the audit 8/10/ EVault, Inc. All Rights Reserved 23 Managing Daily Operations Recommendations for a Successful Backup and Recovery Program: 1. Identify and track the key measurements that indicate system health 2. Define a notification strategy 3. Consider adopting a tool to collaborate during the troubleshooting process 8/10/ EVault, Inc. All Rights Reserved 24

13 If I adopt the cloud, how is my budget impacted? 8/10/ EVault, Inc. All Rights Reserved 25 The Cloud Has Made Rapid Recovery More Affordable $$$$ Hot site Cost Warm site Cold site $ Seconds Hours Days Weeks Recovery Time 8/13/ EVault, Inc. All Rights Reserved 26

14 One Company s Annual Savings: $90,000+ Annual Infrastructure & Operating Costs Hardware Software Services Description Servers, storage, switches, maintenance Duplicate applications for disaster recovery, maintenance Hosting, private and public bandwidth, set up, updates In-House Disaster Recovery US$52,517 US$16,000 US$40,800 Cloud- Based Disaster Recovery US$0 US$0 US$0 Staffing Head count allocated to DR US$52,000 US$10,400 Cloud-Based DR Service Managed, rapid recovery of critical data and systems guaranteed by SLAs US$0 US$60,000 Annual Costs US$161,317 US$70,400 8/10/ EVault, Inc. All Rights Reserved 27 Watch Out for Budget Killers Understand the a la carte menu Infrastructure (storage, bandwidth, VPN) Does the package include DR tests and recoveries? Charges for running in the recovered environment Keep your contract length short Does auto-renew automatically reprice? Size your environment appropriately and plan for aggressive growth Avoid additional capital expenditures for hardware, software and storage Overages!?! 8/10/ EVault, Inc. All Rights Reserved 28

15 IT recovery in the cloud is real. Now to get started... 8/10/ EVault, Inc. All Rights Reserved 29 5 Steps to Get Started 1. Commit to upgrade your BC / DR capabilities 2. Assign a program owner 3. Identify your mission-critical systems and define their RTOs and RPOs (don t forget your remote sites) 4. Adopt a cloud backup or cloud replication solution 5. Document your DR plan and test! 8/10/ EVault, Inc. All Rights Reserved 30

16 Remember, One Size Does Not Fit All Not every organization is ready to commit to a complete cloud-based solution Not all data is created equal. Some workloads pose stricter requirements for business continuity and availability. Some compliance requirements dictates that information be managed and stored onsite. Organizational or legal disaster recovery policies may dictate the speed of recovery Varies depending on workload. Capital budgeting requirements may pose limitations on what can and cannot be realistically pushed into the cloud. 8/10/ EVault, Inc. All Rights Reserved 31 Thank You We ve got you covered 8/10/ EVault, Inc. All Rights Reserved 32