Configuring Cisco Unity Express 7.1 Using the GUI Interface: Privilege Mode and User Mode for Cisco Unified Communications Manager

Transcription

1 Configuring Cisco Unity Express 7.1 Using the GUI Interface: Privilege Mode and User Mode for Cisco Unified Communications Manager January 12, 2009 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax:

2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iphone, iq Expertise, the iq logo, iq Net Readiness Scorecard, iquick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0807R) Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Copyright 2009 Cisco Systems, Inc. All rights reserved.

3 CONTENTS About This Guide 7 Changing Your Password 9 Prerequisites 9 Guidelines 9 When to Change Your Password 9 Expired Password Prompt 10 After Logging In 10 Procedure 10 Lost Contact 11 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager 13 Contents 13 Configure Tab 13 Changing Your Password 14 Configuring Users 14 Viewing a List of Users 15 Adding a New User 15 Importing a User 16 Displaying or Modifying a User Profile 16 Displaying or Modifying Group Subscriptions 17 Finding a User 18 Deleting a User 18 Setting User Defaults 18 Configuring Groups 19 Viewing a List of Groups 20 Adding a New User Group 20 Subscribing Members to a Group 21 Subscribing Owners to a Group 22 Unsubscribing Members and Owners from a Group 22 Displaying or Modifying Group Parameters 23 Viewing Owners and Members of a Group 23 Viewing Group Membership in Another Group 24 Modifying Group Ownership and Membership in Other Groups 24 1

4 Contents Deleting a Group 24 Finding a Group 25 Configuring Supervisors 25 Viewing a List of Supervisors 25 Adding Supervisors 26 Editing Supervisors 26 Configuring Privileges 26 Overview 26 Creating a New Privilege 31 Customizing an Existing Privilege 31 Deleting a Privilege 32 Configuring Authentication, Authorization, and Accounting (AAA) 32 Configuring the AAA Authentication Server 33 Configuring the AAA Authorization 34 Configuring the AAA Accounting Server 35 Configuring Network Locations 38 Viewing a List of Network Locations 38 Adding a Network Location 38 Displaying or Modifying a Network Location 39 Configuring Remote Users 41 Viewing a List of Remote Users 42 Adding a New Remote User 42 Displaying or Modifying a Remote User 43 Deleting a Remote User 44 Configuring Cisco Unified Communications Manager 44 System Tab 45 Configuring My Profile 45 Configuring Prompts 46 Viewing a List of Prompts 46 Displaying or Modifying a Prompt Name 46 Uploading a Prompt 47 Downloading a Prompt 47 Deleting a Prompt 47 Changing Prompt Languages 48 Configuring System Scripts 48 Viewing a List of Scripts 48 Creating a New Script with Editor Express 49 Uploading Scripts 51 Editing Scripts 51 Deleting Scripts 51 2

5 Contents Downloading Scripts 52 Configuring Business Hours Settings 52 Displaying or Modifying a Business Hours Schedule 52 Copying Business Hour Days 52 Adding a Business Hours Schedule 53 Deleting a Business Hours Schedule 53 Configuring Holiday Settings 54 Viewing a List of Holidays 54 Copying a Holiday 54 Adding a Holiday 54 Displaying or Modifying a Holiday 55 Deleting a Holiday 55 Configuring Call-In Numbers 55 Viewing a List of Call-in Numbers 55 Displaying or Modifying Call-in Numbers 56 Adding a Call-in Number 57 Configuring CTI Ports 57 Configuring Language Settings 58 Configuring Domain Name Settings 58 Configuring Network Time and Time Zone Settings 59 Configuring SMTP 60 Configuring Fax Settings 61 Configuring the System Login Banner 61 Configuring Restriction Tables 61 Configuring Restriction Table Parameters 62 Adding a New Restriction Table 62 Adding Call Patterns to a Restriction Table 62 Editing Restriction Table Entries 63 Deleting Restriction Table Entries 63 Deleting Restriction Tables 63 Voice Mail Tab 63 Configuring Mailboxes 64 Viewing a List of Mailboxes 64 Adding a New Mailbox 64 Displaying or Modifying a Personal Mailbox 66 Displaying or Modifying a General-Delivery Mailbox 69 Unlocking a Mailbox 72 Deleting a Mailbox 72 Finding a Mailbox 72 Configuring Distribution Lists 73 3

6 Contents Viewing a List of Public Distribution Lists 73 Adding a Public Distribution List 74 Adding Members to a Distribution List 74 Adding a Non Subscriber to a Distribution List 75 Deleting Members of a Distribution List 75 Adding Owners to a Public Distribution List 76 Deleting Owners of a Public Distribution List 77 Displaying or Modifying a Public Distribution List 77 Deleting a Public Distribution List 78 Viewing a List of Private Distribution Lists 78 Adding a Private Distribution List 78 Displaying or Modifying a Private Distribution List 79 Deleting a Private Distribution List 79 Viewing a List of Other Users' Private Distribution Lists 79 Viewing Other Users' Private List Profiles 80 Configuring Voice Mail Message Waiting Indicators 80 Refreshing the Message Waiting Indicator 81 Modifying Message Waiting Indicator Settings 81 MWI Configuration Examples 81 Configuring a Voic Auto Attendant 82 Adding an Auto Attendant 82 Configuring Auto-Attendant Script Parameters 83 Selecting an Auto Attendant 84 Uploading Scripts 84 Viewing a List of Auto Attendants 85 Editing an Auto Attendant 85 Deleting an Auto Attendant 86 Setting Voice Mailbox Defaults 86 Configuring Voice Mail 86 Configuring Voic Call-Handling Parameters 88 Configuring Message Notification 88 Notification Administration 89 Enabling Subscriber Notification 89 Configuring Notification Devices 90 Setting Up the Notification Schedule 90 Understanding the User Profile Window 91 Configuring My Notification Devices 93 Configuring Integrated Messaging 94 Configuring VoiceView Express 95 Configuring VoiceView Express Service 95 4

7 Contents Terminating VoiceView Express Sessions 95 Administration Tab 95 Configuring IVR 96 Configuring IVR Applications 96 Configuring HTTP Triggers 98 Configuring VoiceXML Applications 99 Configuring the Enterprise Database Subsystem 101 Configuring the IVR Subsystem 102 Managing IVR Documents 102 Configuring Backup and Restore 104 Configuring the Backup Server 104 Viewing Scheduled Backups 105 Adding a Scheduled Backup 105 Modifying a Scheduled Backup 106 Manually Starting a Backup 107 Starting a Restore 107 Using the Administration Control Panel 108 Configuring Trace Settings 109 Configuring Historical Reporting 109 Historical Reporting Administration 109 Configuring Purge Settings 110 Reports Tab 111 Viewing Voic Reports 111 Viewing Mailboxes 112 Viewing the Backup History Report 113 Viewing the Restore History Report 113 Viewing the Network Time Protocol Report 113 Real Time Reporting 114 Help Tab 114 About Help Viewing System Information 115 Index 1 5

8 Contents 6

9 About This Guide This guide is intended to be used as a convenient substitute for the Cisco Unity Express Online Help screen when you are away from the help screens. The informational content of this document is identical to the content found in the Cisco Unity Express 7.1 online help screens. Cisco Unified Communications Manager Express (Cisco Unified CME) was formerly known as Cisco Unified CallManager Express). Cisco Unified Communications Manager was formerly known as Cisco Unified CallManager. Use this document with other Cisco Unity Express documents on Cisco.com: 7

10 About This Guide 8

11 Changing Your Password This chapter contains the following information for changing your password: Prerequisites, page 9 Procedure, page 10 Prerequisites The following sections contain information about changing your password: Guidelines, page 9 When to Change Your Password, page 9 Guidelines The following are basic guidelines to follow when changing your password: Passwords should be at least 3 and no more than 32 alphanumeric characters in length. Use a mixture of uppercase and lowercase letters and numbers. Spaces are not allowed. When to Change Your Password You can change your password at any one of the following points: Expired Password Prompt, page 10 After Logging In, page 10 9

12 Procedure Changing Your Password Expired Password Prompt To change your password if you have reached the Expired Password prompt: Enter your old password. If you do not have an existing password, leave this field blank. Enter your new password. Enter your new password again for verification and click Apply. After Logging In To change your password after logging in, follow these steps: Choose Configure > My Profile. Ensure that Password specified below is selected in the Password Options field. Enter your new password. Enter your new password again for verification and click Apply. Procedure To change your password any time, follow these steps: Step 5 Choose Configure > Users. Click your name in the list of users. Ensure that Password specified below is selected in the Password Options field. Enter your new password. Enter your new password again for verification and click Apply. 10

13 Lost Contact If you reach the Lost Contact window, the Cisco Unified Communications Manager web administrator username and password and the Cisco Unified Communications Manager administrator username and password stored in Cisco Unity Express do not match. This could happen if, for example, the Cisco Unified Communications Manager web administrator password is changed through the Cisco IOS command-line interface (CLI), and Cisco Unity Express is not updated. To prevent this problem, follow these steps: Ensure that you have an enable password configured on Cisco Unified Communications Manager. If not, Cisco Unity Express accepts any password even if it does not match the one configured with the telephony-service command. Enter the correct Cisco Unified Communications Manager hostname or IP address, username, and password. Enter the password again to confirm. Click Apply. An error message appears if the username and password are incorrect and do not match the current authentication information on Cisco Unified Communications Manager. 11

14 Lost Contact 12

15 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Revised: July 26, 2009 Contents This guide contains the following topics for Cisco Unity Express online help: Configure Tab, page 13 System Tab, page 45 Voice Mail Tab, page 63 Administration Tab, page 95 Reports Tab, page 111 Help Tab, page 114 Configure Tab Perform the following tasks from the Configure window: Changing Your Password, page 14 Configuring Users, page 14 Configuring Groups, page 19 Configuring Privileges, page 26 Configuring Authentication, Authorization, and Accounting (AAA), page 32 Configuring Network Locations, page 38 Configuring Remote Users, page 41 Configuring Cisco Unified Communications Manager, page 44 13

16 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Changing Your Password Guidelines Passwords should be at least 3 and no more than 32 alphanumeric characters in length. Use a mixture of uppercase and lowercase letters and numbers. Spaces are not allowed. Procedure To change your password if you have reached the Expired Password prompt: Enter your old password. If it was not set by the system administrator, leave this field blank. Enter your new password. Enter your new password again for verification and click Apply. To change your password after logging in: Choose Configure > My Profile. Ensure that Password specified below is selected in the Password options field. Enter your new password. Enter your new password again for verification and click Apply. Change your password by performing the following tasks: Step 5 Choose Configure > Users. Click your name in the list of users. Ensure that Password specified below is selected in the Password options field. Enter your new password. Enter your new password again for verification and click Apply. Configuring Users Perform the following tasks in the Configure Users window: Viewing a List of Users, page 15 Adding a New User, page 15 Importing a User, page 16 Displaying or Modifying a User Profile, page 16 Finding a User, page 18 14

17 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configure Tab Deleting a User, page 18 Viewing a List of Users Use this procedure to view a list of users in the system: Choose Configure > Users. The Configure Users window appears and contains the following fields: User ID By default, the system displays users in alphabetical order by user ID. To sort from A to Z, click User ID. Display name To display the list of users in order by display name, click Display Name. Primary extension To display the list of users in order by primary extension, click Primary Extension. Use the dialog box to change the number of rows displayed per window. Adding a New User Use this procedure to add a new user to the system. Choose Configure > Users. The Configure Users window appears: Click Add. The Add a New User window appears. Enter information into the following fields: User Id First name and last name Nickname Display name Primary extension Primary E.164 number Fax number Language Password options Password Confirm password Enter the password again for confirmation. PIN options Confirm PIN Enter the PIN again for confirmation. Create mailbox Click to create a voice mailbox for this new user. See the Adding a New Mailbox section on page 64. Click Add to save your changes. The Add a New Mailbox window appears. Proceed to the Adding a New Mailbox section on page

18 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager If you selected a random password or PIN, a message appears with the new password or PIN. Write these values in a secure place to give to the user. They are also displayed on the user profile page (see the Displaying or Modifying a User Profile section on page 16). Importing a User Use this procedure to select a user to import. You must first configure the Cisco Unified Communications Manager Web Administrator Username. Choose Configure > Users > Import. The Import Cisco Unified CallManager Users window appears. Click on Find. The Cisco Unified CallManager User Search window appears. Specify User IDs in the field separated by a space, comma, or a new-line. Tip You can enter a maximum of 200 user IDs. Click Find. The Search Results window appears with the results listed. You have the option to View/Hide details of your search. Displaying or Modifying a User Profile Use this procedure to display or modify a user profile. To view a user's profile, click Configure > Users. The Configure Users window appears. If you do not see the user, click Find to search for the user (see the Finding a User section on page 18). You can also select All from the drop-down menu in the Rows Per Page field at the bottom of the Configure Users window. Click the user ID of the person whose profile you want to see. The user s profile window appears with the following fields shown: User ID First name and Last name Nickname Display name Primary extension Primary E.164 number Fax number 16

19 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configure Tab Language Password login (enabled by default) Confirm password Enter the password again for confirmation. PIN login (enabled by default) Confirm PIN Enter the PIN again for confirmation. Click to enable notification for this user/group. Additional User Profile Options In this window, you can also click the following tabs: Groups Change a user's groups. See the Displaying or Modifying Group Subscriptions section on page 17. Mailboxes Display or modify a user's mailbox information. See the Displaying or Modifying a Personal Mailbox section on page 66. Notification Configure notification of received voic messages to be sent to a user s phone, pager, or . See the Configuring Notification Devices section on page 90. Displaying or Modifying Group Subscriptions Use this procedure to modify the groups to which a user is assigned. Step 5 Step 6 Step 7 Choose Configure > Users. The Configure Users window appears. Click the name of the user whose group subscription you want to view or modify. The User Profile window appears. Click the Groups tab. The following fields are displayed: Group ID Rights member or owner Description Primary extension primary extension of the general-delivery mailbox assigned to the group. To subscribe the user as the owner of another group, click Subscribe as owner. The Find window appears. Enter the group ID, description, or extension number in the Find window and click Find. Or To subscribe the user as a member of another group, click Subscribe as member. The Find window appears. Enter the group ID, description, or extension number in the Find window and click Find. Click the box next to the group that this user should join and click Select Rows. (Optional) To unsubscribe the user from a group, click the box next to the Group Name and click Unsubscribe. See the Configuring Groups section on page 19 for more information. 17

20 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Finding a User Use this procedure to search for a user. Choose Configure > Users. The Configure Users window appears. Click Find. The following fields appear: User ID Name Extension All fields are optional. Enter the search criteria in one or more fields and click Find. The User Configuration window displays the results of your search. Deleting a User To delete a user from Cisco Unity Express, use this procedure. Deleting a user in the Cisco Unity Express GUI also deletes the user's mailbox. Deleting a user in the command-line interface leaves the user's mailbox orphaned. Choose Configure > Users. Click the box next to the user ID that you want to delete. Click Delete. Click OK to confirm the deletion. Setting User Defaults When you create a user, the defaults that you set in the Configure Users window take effect. Use this procedure to specify the default language and the password or PIN policy for users. This default set of parameters is applied when a new user is created. Even after you have set defaults in this window, you can change the password policy for an individual user when you are adding a new user, See the Adding a New User section on page 15 for more information. Perform the following tasks from the Configure User Defaults window: Configuring Password and PIN Options, page 19 Configuring Account Lockout Policy, page 19 18

21 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configure Tab Configuring Password and PIN Options If you chose to generate passwords and PINs for users automatically, they are configured in the following steps: Choose Configure > User Defaults. Choose the default language from the drop-down menu. Configure password and PIN options by performing the following tasks in the Password and Pin columns: a. (Optional) Select the auto-generation policy. Select whether the generation policy will be random or blank. b. (Optional) Click to enable the expiry, in days. Range is 3 to 365. c. Select the history depth, in days. Range is 1 to 10. d. Select the minimum length of the password and PIN. Password range is 3 to 32. PIN range is 3 to 16. Configuring Account Lockout Policy To configure the account lockout policy for consecutive failed login attempts, perform the following tasks from the Configure > User Defaults window. Choose one of the following lockout policy types for the Password and PIN fields: Disable lockout Permanent Maximum number of failed attempts. Range is 1 to 200. Temporary You can choose one of the following: Number of attempts for temporary lock. Range is 1 to 200. Temporary lockout duration (mins). Choose any number. Maximum number of failed attempts. Range is 1 to 200 Click Apply to save your settings. Configuring Groups Perform the following tasks in the Configure Groups window: Viewing a List of Groups, page 20 Adding a New User Group, page 20 Subscribing Members to a Group, page 21 Subscribing Owners to a Group, page 22 Unsubscribing Members and Owners from a Group, page 22 Displaying or Modifying Group Parameters, page 23 Viewing Owners and Members of a Group, page 23 Viewing Group Membership in Another Group, page 24 19

22 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Modifying Group Ownership and Membership in Other Groups, page 24 Deleting a Group, page 24 Finding a Group, page 25 Viewing a List of Groups Use this procedure to view a list of groups: Choose Configure > Groups. The Configure Groups window appears and contains the following fields: Group ID Description Primary extension for the group s general-delivery mailbox Privileges By default, the group list is sorted alphabetically by group ID. To sort from Z to A, click Group ID. To sort by description in alphabetical order, click Description. To sort from Z to A, click Description again. To sort numerically by primary extension, click Primary Extension. To sort from high to low, click Primary Extension again. Use the dialog box to change the number of rows displayed per window. Adding a New User Group Use this procedure to create a new group to which users can belong. Before You Begin Configuring one or more groups is optional. Many businesses find that having a mailbox for a group, called a general-delivery mailbox, is very convenient. Members of a group can retrieve voice messages left in the general-delivery mailbox. For example, a Customer Service mailbox could be configured to receive messages from customers, and anyone assigned to a Customer Service group could retrieve the messages. Members of the general-delivery mailbox can be individual users or other groups. Individual users also have their individual mailboxes, and groups that are members of another group have their own mailboxes. Be sure to have the following information available: The Extension number to be assigned to the group. Ensure that this extension is active. The maximum number of seconds for voice messages that this mailbox can hold. The maximum length, in seconds, for any voice message that is stored in this mailbox. The length of time, in days, that messages can remain in this mailbox. Procedure Use this procedure to add a new user group: 20

23 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configure Tab Choose Configure > Groups. The Configure Groups window appears. Click Add. The Add a New Group window appears. Enter information into the fields shown below: Group ID Full name Description The word group is automatically added to the Group ID entry. You can add more text to this description. Primary extension for the group s general-delivery mailbox Primary E.164 number Fax number Click to Enable notification for this user/group (see the Configuring Message Notification section on page 88). Capabilities Check the boxes for capabilities, or privileges, to assign to the group: Superuser Administration via Telephone (AvT) capability Voic Broadcaster capability, local and network Voic Broadcaster capability, local Integrated Messaging Public list manager capability Private list viewer capability Historical reporting viewer Real Time Reporting viewer Members of the Administrators group by default have all privileges. Step 5 To save the information, click Add. Subscribing Members to a Group Use this procedure to subscribe members to a group. When you subscribe members to a group, each member has access to the voice messages that are stored in the group's mailbox. Choose Configure > Groups. The Configure Groups window appears. In the Group ID field, click the name of the group to which you are adding new members. The Group Profile window appears. Current information about the group is displayed in the fields. Click Owners/Members. The window displays all members of the group. To add a new member, click Subscribe Member. The Find window appears. 21

24 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Step 5 Step 6 Step 7 Enter the ID, name, or extension of the person or group that you want to add to this group. All fields are optional. Click Find. All users that meet the search criteria appear. Do one of the following: To add one or more members to the group, check the box next to each selected member's name and click Select Rows. The Group window appears with the new member added. To look for other people to add, click Back to Find without checking a box next to any name. The Find window appears. Return to Step 5 and continue. Step 8 To add more members to the group, repeat to Step 7. Subscribing Owners to a Group Use this procedure to subscribe owners to a group. Each owner of a group has control of the group's mailbox, but cannot access the group's messages unless he is a member of the group. Step 5 Step 6 Step 7 Choose Configure > Groups. The Configure Groups window appears. In the Group ID field, click the name of the group to which you are adding new owners. The Group Profile window appears. Current information about the group is displayed in the fields. Click Owners/Members. The window displays all members and owners of the group. To add a new owner, click Subscribe Owner. The Find window appears. Enter the ID, name, or extension of the person or group that you want to add as the owner of this group. All fields are optional. Click Find. All users that meet the search criteria appear. Do one of the following: To add one or more owners to the group, click the box next to each selected owner's name and click Select Rows. The Group window appears with the new owner added. To look for other people to add, click Back to Find without clicking a box next to any name. The Find window appears. Return to Step 5 and continue. Step 8 To add more owners to the group, repeat to Step 7. Unsubscribing Members and Owners from a Group Use this procedure to unsubscribe members and owners from a group. You must be an owner of a group to delete members and owners. Choose Configure > Groups. The Configure Groups window appears. In the Group ID field, click the name of the group you want to unsubscribe. The Group Profile window appears. Current information about the group is displayed in the fields. Click Owners/Members. The window displays all members and owners of the group. Click the box next to the name of each member or owner you want to unsubscribe. 22

25 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configure Tab Step 5 Click Unsubscribe to remove these members or owners. The Group Members window reappears with the members or owners removed. Displaying or Modifying Group Parameters Use this procedure to display or modify group parameters. Choose Configure > Groups. The Configure Groups window appears. In the Group ID field, click the name of the group that you want to view or modify. The Group Profile window for this group appears with the following fields: Group ID Full name Description The word group is automatically added to the Group ID entry. You can add more text to this description. Primary extension for the group s general-delivery mailbox Primary E.164 number Fax number Click to enable notification for this user/group (see the Configuring Message Notification section on page 88) Capabilities: Super user Administration via Telephone (AvT) capability Voic Broadcaster capability, local and network Integrated Messaging Public list manager capability Private list viewer capability Historical Reports Viewer Real Time Reports Viewer Enter any new information and click Apply to save your changes. Viewing Owners and Members of a Group Use this procedure to view owners and members of a group. Choose Configure > Groups. The Configure Groups window appears. In the Group ID field, click the group name that you want to see. The Group Profile window for this group appears. 23

26 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Click the Owners/Members tab to see the users who are owners or members of this group. The Owners/Members window appears with profile information listed in the fields. Viewing Group Membership in Another Group Use this procedure to view the current group's membership in another group. Choose Configure > Groups. The Configure Groups window appears. In the Group ID field, click the group name that you want to display. The Group Profile window for that group appears. To display the groups to which the group is subscribed, or the groups that this group owns, click the Owner/Member of Groups tab. The Owner/Member of Groups window appears with profile information listed in the fields. Modifying Group Ownership and Membership in Other Groups A group has its own set of members, but a group can also be assigned as a member or an owner of one or more other groups. If a group is assigned as an owner of another group, any individual member of the owner group has privileges as an owner of the owned group. For example, if the Administrator group is added as an owner of the Technical Support group, any individual member of the Administrator group can add, modify, or delete members of the Technical Support group. Additionally, individual users that do not belong to another group can be added as owners of the Technical Support group. Use this procedure to modify a group's ownership and membership in other groups. Step 5 Step 6 Step 7 Choose Configure > Groups. The Configure Groups window appears. In the Group ID filed, click the name of the group whose membership you want to modify. The Group Profile window for this group appears. Click Owner/Member of Groups. The Owner/Member of Groups window appears. To designate your group as an owner of another group, click Subscribe as owner. To subscribe your group as a member of another group, click Subscribe as member. The Find window appears. Enter the group ID, description, or extension of the groups you want to find. Click Find. All groups that meet the search criteria appear. To select one or more groups, click the box next to each group's name and click Select Rows. The new groups are added to the list of groups in the Owner/Member of Groups window. Deleting a Group Use this procedure to delete a group from Cisco Unity Express. Deleting a group will delete the group's mailbox. However, members of the group (individual members or other groups) will not be deleted from Cisco Unity Express. 24

27 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configure Tab Choose Configure > Groups. The Configure Groups window appears. Click the box next to the name of the group that you want to delete. At the prompt, click OK to delete the group. Finding a Group Use this procedure to search for a group. Choose Configure > Groups. The Group Configuration window appears. Click Find. The following fields appear: Group ID Description Extension Extension for the group's general-delivery mailbox. All fields are optional. Enter the search criteria in one or more fields and click Find. The Configure Groups window displays the results of your search. Configuring Supervisors Viewing a List of Supervisors You can perform the following tasks when configuring Supervisors: Viewing a List of Supervisors Adding Supervisors Editing Supervisors Use this procedure to view a list of configured Supervisors. Choose Configure > Supervisors. The Configure Supervisors window appears with a list of configured Supervisors that shows their user IDs. To configure Supervisors, you can either: Edit the list of primary and secondary reports for a Supervisor by clicking on the link for user ID. Add a new Supervisor by clicking Designate. Delete a Supervisor by clicking Undesignate. 25

28 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Adding Supervisors Use this procedure to add a new Supervisor. Enter the user ID of the user that you want to be a Supervisor or click the search icon to the right of the field and click Find to display a list of users. Click Designate to save your settings. Editing Supervisors Use this procedure to edit the configuration of an existing Supervisor. Step 5 Step 6 Step 7 Choose the tab for Primary reports or Secondary reports. Click Add Employee. Enter the user ID of the user that you want to add or click the search icon to the right of the field and click Find to display a list of users. Click Add Employee to save your changes. Repeat Steps 3, 4, and 5 as many times as necessary to add all of reports that you want. If needed, change the display name or the user ID of the user that you want to be a Supervisor or click the search icon to the right of the field and click Find to display a list of users. Click Designate to save your settings. Configuring Privileges Overview This section contains the following sections: Overview, page 26 Creating a New Privilege, page 31 Customizing an Existing Privilege, page 31 Deleting a Privilege, page 32 Cisco Unity Express software provides several predefined privileges that you can assign to groups. Starting with 7.0, you can also create your own privileges and modify the predefined privileges. When you assign a privilege to a group, any member of the group is granted the privilege rights. An administrator group is created automatically by the software initialization process from the imported subscribers designated as administrators. You can assign subscribers to an existing group using CLI commands or the GUI option Configure > Users. 26

29 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configure Tab When you create or modify privileges, you add or delete the operations allowed by that privilege. Operations define the CLI commands and GUI functions that are allowed. Most operations include only one CLI command and GUI function. In addition to adding operations to a privilege, you can also configure a privilege to have another privilege nested inside of it. A privilege configured with a nested privilege includes all operations configured for the nested privilege. Table 1 describes the predefined privileges provided with the Cisco Unity Express software and the operations associated with them. Table 2 describes all available operations that you can add to privileges. You cannot modify the superuser privilege. Two operations were added in 7.0: manage-users and manage-passwords. To configure a group with a privilege level, see Displaying or Modifying Group Parameters, page 23. To configure privileges, see Creating a New Privilege on page 31. To display a list of privileges, use the show privileges command in Cisco Unity Express EXEC mode. To display detailed information about a specific privilege, use the show privilege detail command. Users do not need privileges to access their own data. The user s data is primarily associated with the voice mail application and includes the user s: Language (configured for the user s voice mailbox) Password PIN Membership to groups owned by the user Ownership of groups owned by the user Notification profile Cascade settings Personal voice mail zero out number Voice mail greeting type Voice mail play tutorial flag Public distribution lists owned by the user Private distribution lists Table 1 Privileges Privilege Description Operations Superuser Grants unrestricted system access. all Manageprompts Allows subscribers access to the AvT prompt management but not to any other administrative functions. prompt.modify system.debug Broadcast Allows subscribers to send broadcast messages across the network. broadcast.local broadcast.remote system.debug 27

30 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Table 1 Privileges (continued) Privilege Description Operations Local-broadcast Allows subscribers to send broadcast messages broadcast.local only to subscribers on the local network. system.debug ManagePublicList ViewPrivateList Allows subscribers to create and modify public distribution lists. Allows subscribers to view another subscriber s private distribution lists. The subscriber cannot modify or delete the private lists. voic .lists. public system.debug voic .lists.private.view vm-imap Allows subscribers to access the IMAP feature. voic .imap.user ViewHistorical Allows subscribers to view historical reports. report.historical Reports ViewRealTime Allows subscribers to view real-time reports. report.realtime Reports manage-users Allows subscribers to create, modify, and delete users. user.configuration user.pin user.password user.mailbox user.notification user.remote, group.configuration system.debug manage-passwords Allows subscribers to create, modify, and delete user passwords and PINs. user.pin user.password system. debug Table 2 Operations Operation broadcast.local broadcast.remote call.control database.enterprise group.configuration network.location prompt.modify Description Create and send broadcast messages to local locations. Delete or reschedule broadcast messages. Create and send broadcast messages to remote locations. Configure settings for Cisco Unified CME (SIP) and Cisco Unified Communications Manager (JTAPI). Configure Enterprise database settings. Create, modify, and delete groups. Create, modify, and delete network locations, network location caching, and NDR/DDR configuration. Create, modify, and delete system prompts for AA scripts. Also includes upload/download of prompts on the CLI. 28

31 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configure Tab Table 2 Operations (continued) Operation report.historical.manage report.historical.view report.realtime report.voic restriction.tables script.modify security.aaa security.access security.password security.pin services.configuration services.manage site.configuration Description Configure and generate historical reports. Collect data from Cisco Unity Express using the copy command. View historical reports. Run and view real-time reports. Run and view voice mail reports. Create, modify, and delete restriction tables. Create, modify, and delete system AA scripts. Also include upload and download of scripts on the CLI and Editor Express. Configure and AAA service settings. Configure system level security regarding encryption of data, including defining crypto keys. Configure settings for the system password and policy, such as: Expiry Lockout (temporary and permanent) History Length Configure settings for the system PIN and policy, such as: Expiry Lockout (temporary and permanent) History Length Configure system services: DNS, NTP/clock, SMTP, SNMP, Fax Gateway, Cisco UMG, hostname, domain, interfaces (counters) and system default language. Also includes permission to reload the system. System level services commands not related to configuration like clearing DNS cache and ping Create, modify, or delete sites for use with Cisco UMG. 29

32 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Table 2 Operations (continued) Operation software.install spokenname.modify system.application system.backup system.calendar system.configuration system.debug system.documents system.numbers system.sessions system.view user.configuration user.mailbox user.notification user.password user.pin user.remote Description Install, upgrade, or inspect system software or add-ons such as languages and licenses. Also includes permission to reload the system. Create, modify, and delete spoken names for remote locations, remote users, and public distribution lists. Copy spoken names. Configure system applications, such as voice mail, auto-attendant, Prompt Management, and so on. Configure backup. Create, modify, and delete system schedules and holidays. Configure system settings such as the clock, hostname, domain name, default language, and interfaces (counters). Collect and configure trace and debug data. Includes copying data like core and log files. Manage tiff, general, and template documents. Create, modify, and delete call-in numbers for voice mail, AA, AvT, and IVR. This includes SIP, JTAPI, and HTTP triggers. Terminate others voice mail sessions (VVE, SIP, or JTAPI). Unlock locked mailboxes. View system settings and configuration. Create, modify, and delete users and groups, including the configuration of: First and Last Name Nickname Display Name Language Create, modify, and delete a user or group voice mailbox. Set or change others notification/cascade profiles. Create, set, or remove others passwords. Create, set, or remove others pins. Create, modify, and delete remote users. 30

33 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configure Tab Table 2 Operations (continued) Operation Creating a New Privilege voic .configuration Mailboxes voic .imap.user voic .mwi voic .lists.public voic .lists.private.view webapp.modify webapp.control Description Fax Notification/cascade Non-subscriber options Broadcast TUI config Live-record Live-reply IMAP VVE Manage personal voice mail via IMAP client. Reset/Refresh phone message waiting indicators. Configure SIP MWI delivery. Create, modify, and delete public voice mail distribution lists. (GUI Only) View others private voice mail lists. Deploy web applications on Cisco Unity Express. Start, stop, or restart web applications. Use this procedure to create a new privilege and or specify which operations are included in it. Step 5 Step 6 Choose Configure > Privileges. The Privileges Configuration window appears. Click Add. Enter a name and description for the privilege. Select the operations that you want to add to the privilege. Click Add. Click OK to save your changes. Customizing an Existing Privilege Use this procedure to change or display which operations are included a privilege. Choose Configure > Privileges. The Privileges Configuration window appears. Select the privilege that you want to customize. 31

34 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager You might have to change the number of rows per page or select a different page to see the privilege that you want to change. Select the operations that you want to add to the privilege or deselect the operations that you want to remove. Step 5 Some operations are mandatory and cannot be removed Click Apply. Click OK to save your changes. Deleting a Privilege Use this procedure to delete a privilege. Choose Configure > Privileges. The Privileges Configuration window appears. Select the privilege that you want to delete. Click Delete. Click OK to save your changes. Configuring Authentication, Authorization, and Accounting (AAA) Version 7.0 and later versions provide a set of new features for Authentication, Authorization, and Accounting (AAA). These features expand on the authentication and authorization functionality available in previous versions, such as determining which user could access restricted services by assigning predefined privileges to groups. In version 7.0 and later versions, you can create new privileges and customize existing privileges. You can then assign these privileges to groups as you did in previous versions. Version 7.0 and later versions also includes new AAA features that enable you to: Log AAA accounting information that enables you to easily audit configuration changes, maintain security, accurately allocate resources, and determine who should be billed for the use of resources. Use a remote RADIUS server for authentication. Configure failover capabilities to for the accounting and authentication servers. To configure the AAA features, use the following procedures: Configuring the AAA Authentication Server, page 33 Configuring the AAA Authorization, page 34 Configuring the AAA Accounting Server, page 35 32

35 Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configure Tab Configuring the AAA Authentication Server The two procedures for configuring AAA authentication consist of: Configuring connection parameters for the AAA authentication server Configuring whether the authentication servers or local authentication database will be queried first This section covers only the first procedure. The second procedure is covered in the Configuring the AAA Authorization section on page 34. For an AAA authentication server, you can configure the following information used to log into the server: To help protect the cryptographic information of the RADIUS server, you must view the running configuration to see this information. Server IP address or DNS name Port number used Cryptographic shared secret and security credentials Number of login retries Length of login timeout Use this procedure to configure the information used to log into the authentication server. Choose Configure > AAA > Authentication. The AAA Authentication Server Configuration window appears. Enter the following information in the appropriate field for the primary server, and optionally, for the secondary server: Server IP address or DNS name Port number used Cryptographic shared secret and security credentials Number of login retries Length of login timeout Click Apply. Click OK to save your changes. 33

36 Configure Tab Using Cisco Unity Express Online Help Version 7.1 with Cisco Unified Communications Manager Configuring the AAA Authorization Authentication Failover The AAA policy specifies the failover functionality that you can optionally configure for the authentication server. You can use these two types of failover functionality separately or in combination: Authentication failover Unreachable failover You can also use a combination of both failover methods. This section covers the following topics: Authentication Failover, page 34 Unreachable Failover, page 35 Example of Authentication Sequence, page 35 Specifying the Policy that Controls the Behavior of Authentication and Authorization, page 35 The authentication failover feature enables you to optionally use a remote RADIUS server for user login authentication in addition to the local database. The procedure in this section configures the order in which authentication is resolved. You can configure authentication to use: Local database only Remote server only Local database first, then the remote server Remote server first, then the local database The authentication failover feature has the following limitations: Authentication with a RADIUS server is available only when accessing the GUI or CLI interface and requires only a user ID and password. Authentication for the TUI, VVE, AvT, and IMAP interfaces can use only the local database. Therefore, to gain access, users of the TUI, VVE, AvT, and IMAP interfaces must be configured locally. The auto-attendant interface does not require authentication because it is user independent. Login information is not synchronized between the local system and the remote server. Therefore: Any security features such, as password expiration, must be configured separately for Cisco Unity Express and the RADIUS server. Cisco Unity Express users are not prompted when security events, such as password expiration or account lockout, occur on the RADIUS server. RADIUS server users are not prompted when security events, such as password expiration or account lockout, occur on Cisco Unity Express. 34