Corporate IT Survey Messaging & Collaboration,

Transcription

1 THE RADICATI GROUP, INC. A TECHNOLOGY MARKET RESEARCH FIRM Corporate IT Survey Messaging & Collaboration, Cost US $3,000 by company P.O. or $2,500 by credit card A comprehensive survey of IT budgets, attitudes and procurement plans of 108 corporate organizations. Survey Results include: Messaging Budgets & Priorities IT Budgets and Top Priorities by Business size. Messaging Systems Migration, Downtime, High-Availability Planning, Storage, Platform OS Preferences, Procurement Process. Hosted Deployment Motivations, Barriers, Costs, SLAs. Security Top Security Concerns, Spam, Viruses, Types of Solutions deployed. Archiving Archiving deployments, Hosted vs. On-Premises preferences, Archiving Priorities, Procurement Process. Virtualization Adoption trends, Deployment, Key Technology choices. Instant Messaging Deployment by type of IM solution. Portals and Collaboration Key functions, Solutions deployed. Wireless Deployment, Key technology choices. Unified Communications UC deployment, Procurement Process. This report is intended for Organizations, Vendors, and Investors who need to understand IT directions, and messaging and collaboration attitudes in particular. Messaging System Deployment, 2007 Hosted Messaging System 20% Part Internal & Part Hosted 9% Not Sure 4% Internal Messaging System 67% Headquarters: 595 Lytton Avenue Europe: 29E Fitzjohns Avenue Palo Alto, CA London NW3 5JY, UK phone: (650) phone: +44 (0) fax: (650) fax: +44 (0)

2 About The Radicati Group, Inc. The Radicati Group covers all aspects of security, archiving, regulatory compliance, wireless technologies, web services, identity management, instant messaging, unified communications, VoIP, and more. The company provides both quantitative and qualitative information, including detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts. The Radicati Group works with corporate organizations to assist them in selecting the right products and technologies to support their business needs, as well as with vendors to define the best strategic direction for their products. We also work with investment firms on a worldwide basis to help them identify and assess new investment opportunities. The Radicati Group, Inc. is headquartered in Palo Alto, CA, with a Hong Kong Office, European office in London, UK and an Australian office in Melbourne. ORDER FORM To order, please fill out the following form and return it to The Radicati Group at the address or fax shown on the front. Corporate IT Survey Messaging and Collaboration, Name Cost (circle one): P.O $3,000 Credit Card $2,500 Company International Orders: Payment must be in US dollars, drawn on a US bank and must include bank routing numbers. Address Please indicate street address - NO P.O. BOX please! Payment Method: Payment Enclosed Please send invoice, P.O.#: VISA MasterCard Amex City, State, Zip Country Card Number: Exp. Date: Phone Fax Signature PLEASE SEE THE FOLLOWING PAGES FOR THE REPORT S FULL TABLE OF CONTENTS.

3 TABLE OF CONTENTS SCOPE METHODOLOGY EXECUTIVE SUMMARY SURVEY SAMPLE RESPONDENTS BY BUSINESS SIZE RESPONDENTS BY INDUSTRY RESPONDENTS BY JOB FUNCTION RESPONDENTS BY REGION CHAPTER 1: IT BUDGETS & PRIORITIES IT BUDGETS TOP IT PRIORITIES IT Priorities by Business Size Top IT Priorities SMB Organizations Top IT Priorities Mid-Size Organizations Top IT Priorities Large Organizations Top IT Priorities Very Large Organizations KEY IT STRATEGIC IMPERATIVES ESTIMATED ANNUAL SPENDING PER USER CONCLUSIONS IT BUDGETS & PRIORITIES CHAPTER 2: MESSAGING SYSTEM ON-PREMISE DEPLOYMENTS MESSAGING SERVER DEPLOYMENT Microsoft Exchange Server Deployment by Version IBM Lotus Domino Deployment by Version Novell GroupWise Deployment by Version MESSAGING SERVER HIGH-AVAILABILITY PLANNING Microsoft Exchange Server MESSAGING UPGRADE PLANS Messaging Upgrade Plans Microsoft Exchange Server Messaging Upgrade Plans IBM Lotus Domino Messaging Upgrade Plans Novell GroupWise DOWNTIME MESSAGING PLATFORM OS PREFERENCE Messaging Platform OS Preference by Vendor Messaging Platform OS Preference by SMBs Messaging Platform OS Preference by Region STORAGE MESSAGING SELECTION PROCESS CONCLUSIONS MESSAGING SYSTEMS CHAPTER 3: HOSTED DEPLOYMENT HOSTED DEPLOYMENT WHY ORGANIZATIONS CHOOSE NOT TO DEPLOY A HOSTED SOLUTION HOSTED BY BUSINESS SIZE HOSTED PROVIDERS HOSTED COSTS HOSTED SLAS... 67

4 3.7 CONCLUSIONS HOSTED CHAPTER 4: MESSAGING CLIENT DEPLOYMENT MESSAGING CLIENT DEPLOYMENT CONCLUSIONS CLIENTS CHAPTER 5: SECURITY TOP SECURITY CONCERNS SECURITY SOLUTIONS DEPLOYED SPAM VIRUSES CONCLUSIONS - SECURITY CHAPTER 6: VIRTUALIZATION VIRTUALIZATION BY TYPE OF RESOURCE VIRTUALIZATION TECHNOLOGIES IN USE VIRTUALIZATION OF SERVERS CONCLUSIONS - VIRTUALIZATION CHAPTER 7: ARCHIVING ARCHIVING DEPLOYMENT On-Premises vs. Hosted Deployment Main Motivation for deploying an Archiving Solution Company-wide vs. Partial Deployment On-Premises vs. Hosted Deployment FUTURE ARCHIVING DEPLOYMENT PLANS Future Archiving Solution Choice Most Important Capabilities in Selecting an Archiving Solution Main Archiving Priority Cost Tolerance Driving the Selection Process Final Decision Maker Product Research CONCLUSIONS ARCHIVING CHAPTER 8: INSTANT MESSAGING IM DEPLOYMENT CONCLUSIONS INSTANT MESSAGING CHAPTER 9: PORTALS AND COLLABORATION MICROSOFT SHAREPOINT SERVER WSS 3.0 DEPLOYMENT Microsoft SharePoint Server WSS 3.0 Key Functions MICROSOFT SHAREPOINT SERVER MOSS 2007 DEPLOYMENT Microsoft SharePoint Server MOSS 2007 Key Functions OTHER COLLABORATION SOLUTIONS DEPLOYMENT CONCLUSIONS PORTALS AND COLLABORATION CHAPTER 10: WIRELESS DEPLOYMENT WIRELESS DEPLOYMENT CONCLUSIONS WIRELESS CHAPTER 11: UNIFIED COMMUNICATIONS

5 11.1 UNIFIED COMMUNICATIONS DEPLOYMENT UNIFIED COMMUNICATIONS SELECTION CRITERIA UNIFIED COMMUNICATIONS SELECTION PROCESS UNIFIED COMMUNICATIONS VENDOR SELECTION CONCLUSIONS UNIFIED COMMUNICATIONS

6 List of Figures FIGURE 1 TOP IT PRIORITIES, FIGURE 2 RESPONDENTS BY BUSINESS SIZE FIGURE 3 RESPONDENTS BY INDUSTRY FIGURE 4 RESPONDENTS BY JOB FUNCTION FIGURE 5 RESPONDENTS BY REGION FIGURE 6 IT BUDGET CHANGE, FIGURE 7 - TOP IT PRIORITIES, FIGURE 8 TOP THREE IT PRIORITIES, SMBS FIGURE 9 TOP THREE IT PRIORITIES, MID-SIZE ORGANIZATIONS FIGURE 10 TOP THREE IT PRIORITIES, LARGE ORGANIZATIONS FIGURE 11- TOP THREE IT PRIORITIES, VERY LARGE ORGANIZATIONS FIGURE 12- KEY IT STRATEGIC IMPERATIVES, FIGURE 13 - ON-PREMISES VS. HOSTED DEPLOYMENT FIGURE 14 - ON-PREMISES MESSAGING SERVER DEPLOYMENT FIGURE 15 - MICROSOFT EXCHANGE SERVER DEPLOYMENT BY VERSION FIGURE 16 - IBM LOTUS DOMINO DEPLOYMENTS BY VERSION FIGURE 17 NOVELL GROUPWISE DEPLOYMENTS BY VERSION FIGURE 18 - HIGH-AVAILABILITY OPTIONS FIGURE 19 MICROSOFT EXCHANGE SERVER 2007 HIGH-AVAILABILITY OPTIONS FIGURE 20- MESSAGING UPGRADE PLANS, FIGURE 21 MICROSOFT EXCHANGE UPGRADE PLANS FIGURE 22 MICROSOFT EXCHANGE SERVER MIGRATION DIRECTION FIGURE 23 IBM LOTUS DOMINO MIGRATION PLANS FIGURE 24 IBM LOTUS MIGRATION DIRECTION FIGURE 25 - NOVELL GROUPWISE MIGRATION PLANS FIGURE 26 - NOVELL GROUPWISE MIGRATION DIRECTION FIGURE 27 - MESSAGING PLATFORM OS PREFERENCE FIGURE 28 - MICROSOFT EXCHANGE CUSTOMER PLATFORM OS PREFERENCE FIGURE 29 - IBM LOTUS DOMINO CUSTOMER PLATFORM OS PREFERENCE FIGURE 30 - GROUPWISE CUSTOMER PLATFORM OS PREFERENCE FIGURE 31 - SMB CUSTOMER PLATFORM OS PREFERENCE FIGURE 32 - NORTH AMERICA CUSTOMER OS PREFERENCE FIGURE 33 - EMEA CUSTOMER PLATFORM OS PREFERENCE FIGURE 34 - USER STORAGE DEMAND FIGURE 35 - TYPE OF STORAGE DEPLOYED FIGURE 36 - SERVER STORAGE INCREASE PLANS FIGURE 37 - MESSAGING DECISION DRIVER FIGURE 38 MESSAGING FINAL DECISION MAKER FIGURE 39 - FINDING NEW MESSAGING VENDORS FIGURE 40 - MAIN SOURCE OF INFORMATION FOR MESSAGING SYSTEM DESIGN FIGURE 41- ON-PREMISES VS. HOSTED DEPLOYMENT FIGURE 42 ORGANIZATION S PREFERENCE FOR AN IN-HOUSE VS. A HOSTED SOLUTION. 63 FIGURE 43 - WAS A HOSTED SOLUTION EVER CONSIDERED? FIGURE 44 - WHAT WOULD MAKE ORGANIZATIONS CONSIDER OR RE-CONSIDER A HOSTED SOLUTION FIGURE 45 - HOSTED DEPLOYMENT BY BUSINESS SIZE FIGURE 46 HOSTED DEPLOYMENT BY TYPE FIGURE 47- CLIENT SUMMARY... 69

7 FIGURE 48- MAIL CLIENT DEPLOYMENT FIGURE ACCESS METHODS WHEN AWAY FROM THE OFFICE FIGURE 50 - TOP SECURITY CONCERNS FIGURE 51 TYPE OF SECURITY SOLUTION DEPLOYED FIGURE 52 - HAS THE AMOUNT OF SPAM INCREASED OR DECREASED FIGURE 53 HOW WELL DOES YOUR ORGANIZATION UNDERSTAND VIRTUALIZATION? FIGURE 54 VIRTUALIZED RESOURCES FIGURE 55 FUTURE VIRTUALIZATION PLANS FIGURE 56 VIRTUALIZATION TECHNOLOGY CHOICE FIGURE 57 VIRTUALIZATION FOR SERVERS FIGURE 58 PLANNED VIRTUALIZATION FOR SERVERS FIGURE 59 VIRTUALIZATION CHOICES FOR MICROSOFT EXCHANGE FIGURE ARCHIVING SOLUTION DEPLOYED FIGURE 61 - ON-PREMISES VS. HOSTED ARCHIVING SOLUTION FIGURE 62 - MAIN MOTIVATIONS FOR DEPLOYING AN ARCHIVING SOLUTION FIGURE 63 - COMPANY-WIDE VS. PARTIAL DEPLOYMENT FIGURE 64 ON-PREMISES VS. HOSTED ARCHIVING PREFERENCE FIGURE 65 - FUTURE ARCHIVING PLANS FIGURE 66 - WHAT SOLUTION IS YOUR ORGANIZATION PLANNING TO DEPLOY FIGURE 67 - TOP CAPABILITIES OF AN ARCHIVING SOLUTION FIGURE 68- PRIORITY OF WHAT TO ARCHIVE FIGURE 69 - WHO IS DRIVING THE DECISION PROCESS FIGURE 70 - WHO IS THE FINAL DECISION MAKER FIGURE 71- HOW IS YOUR ORGANIZATION FINDING NEW ARCHIVING VENDORS FIGURE 72 - INSTANT MESSAGING DEPLOYMENT FIGURE 73 - WSS 3.0 DEPLOYMENT FIGURE 74 - USES OF WSS FIGURE 75 MOSS DEPLOYMENT FIGURE 76 - USES OF MOSS FIGURE 77 REASONS FOR NOT DEPLOYING MOSS FIGURE 78 - WHAT IS YOUR ORGANIZATION DEPLOYING FIGURE 79 - WIRELESS DEPLOYMENT FIGURE 80 - WIRELESS SOLUTION DEPLOYMENT FIGURE 81 UNIFIED COMMUNICATION PLANS FIGURE 82 - WHAT UC SOLUTION IS YOUR ORGANIZATION DEPLOYING FIGURE 83 - WHAT ASPECT OF UC IS MOST IMPORTANT TO YOUR ORGANIZATION FIGURE 84 - HOW ARE YOUR GOING ABOUT SELECTING A SOLUTION FIGURE 85 - WHAT UC VENDOR ARE YOU PLANNING TO GO WITH?

8 List of Tables TABLE 1 TOTAL COMPANIES SURVEYED, TABLE 2 IT BUDGET CHANGE, TABLE 3 ESTIMATED ANNUAL SPENDING PER USER, TABLE 4 AVERAGE SCHEDULED AND UN-SCHEDULED DOWNTIME TABLE 5 - AVERAGE STORAGE ALLOCATION TABLE 6 - AVERAGE PLANNED SERVER STORAGE INCREASE TABLE 7 - HOSTED PROVIDERS USED TABLE 8 - AVERAGE HOSTED COSTS TABLE 9 - AVERAGE SLA REQUIREMENT TABLE 10 - AVERAGE CLIENTS/USER TABLE 11 - AVERAGE HOURS ON PER EMPLOYEE/DAY TABLE 12 - AVERAGE AMOUNT OF SPAM INCREASE OR DECREASE TABLE 13 AVERAGE VIRUS INCIDENTS AND DURATION PER MONTH TABLE 14 OTHER VIRTUALIZED RESOURCES TABLE 15 AVERAGE HOURS SEARCHING FOR OLD S TABLE 16 ARCHIVING COST TOLERANCE TABLE 17 - MICROSOFT SHAREPOINT DEPLOYMENT BY MESSAGING PLATFORM