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1 THE RADICATI GROUP, INC. A TECHNOLOGY MARKET RESEARCH FIRM Market, Cost US $3,000 by company P.O. or $2,500 by credit card A comprehensive analysis of the worldwide Market, across all key segments: Enterprise Business Market Size, Installed Base and Revenue Market Share by Vendor, Four-year Forecast for on-premises deployed by enterprises and SMBs. Cloud Business Market Size, Installed Base and Revenue Market Share by Vendor, Fouryear Forecast, Breakout by Platform Type for business cloud-based services. Managed Business Market Size and Four-year Forecast for outsourced . Consumer Market Size, Installed Base Market Share, Four-year Forecast for consumer . Messaging Platforms for Service Providers Market Size, Installed base and Revenue market share, Four-year Forecast for platforms deployed by business and consumer service providers. Clients Installed base Market Share by Vendor, Four-year forecast, for desktop, webbased and consumer clients. In-depth analysis of the key market players in each segment, including: Critical Path, Google, IBM, Intermedia, Microsoft, Mozilla Foundation, Novell, OpenWave Messaging, Oracle, Rackspace, USA.NET, and Yahoo!. Table 1: Penetration by Mailbox Type, 2012 Headquarters: 1900 Embarcadero Road, Suite 206 Europe: 29E Fitzjohns Avenue Palo Alto, CA London NW3 5JY, UK phone: +1 (650) phone: +44 (0) fax: +1 (650) fax: +44 (0)

2 TABLE OF CONTENTS SCOPE... 6 METHODOLOGY... 7 EXECUTIVE SUMMARY... 8 CHAPTER ONE MARKET ANALYSIS MARKET DEFINITION WORLDWIDE TRAFFIC FORECAST BUSINESS SENT/RECEIVED PER USER PER DAY CONSUMER SENT/RECEIVED PER USER PER DAY MARKET SEGMENTATION ENTERPRISE BUSINESS ENTERPRISE BUSINESS MARKET SHARE BY VENDOR ENTERPRISE BUSINESS FORECAST CLOUD BUSINESS CLOUD BUSINESS MARKET SHARE CLOUD BUSINESS FORECAST CLOUD BUSINESS INSTALLED BASE BY PLATFORM TYPE MANAGED BUSINESS MANAGED BUSINESS MARKET SIZE AND FORECAST MANAGED BUSINESS INSTALLED BASE BY PLATFORM CONSUMER CONSUMER MARKET SHARE CONSUMER FORECAST MESSAGING PLATFORMS FOR SERVICE PROVIDERS MESSAGING PLATFORMS FOR SERVICE PROVIDERS MARKET SHARE MESSAGING PLATFORMS FOR SERVICE PROVIDERS FORECAST CLIENTS DESKTOP CLIENT MARKET SHARE CORPORATE WEBMAIL CLIENT MARKET SHARE CONSUMER WEBMAIL CLIENT MARKET SHARE CHAPTER TWO VENDORS AND SERVICE PROVIDERS ENTERPRISE BUSINESS VENDORS IBM MICROSOFT NOVELL CLOUD BUSINESS PROVIDERS GOOGLE INTERMEDIA MICROSOFT RACKSPACE USA.NET, A PERIMETER E-SECURITY BRAND CONSUMER PROVIDERS GOOGLE

3 MICROSOFT YAHOO! MESSAGING PLATFORMS FOR SERVICE PROVIDERS VENDORS CRITICAL PATH OPENWAVE MESSAGING INC ORACLE CLIENTS IBM MICROSOFT MOZILLA FOUNDATION LIST OF FIGURES Figure 1: Market Segmentation Figure 2: Penetration by Business Mailbox Type, 2012 & Figure 3: Revenue by Segment, 2012 & Figure 4: Enterprise Business Revenue Forecast, Figure 5: Cloud Business - IB Market Share, Figure 6: Cloud Business - Revenue Market Share, Figure 7: Cloud Business Revenue Forecast, Figure 8: Consumer - IB Market Share, Figure 9: Messaging Platforms for Service Providers IB Market Share, Figure 10: Messaging Platforms for Service Providers Revenue Market Share, Figure 11: Messaging Platforms for Service Providers Revenue Forecast ($M), LIST OF TABLES Table 1: Worldwide Market Forecast, Table 2: Worldwide Clients, Table 3: Worldwide Daily Traffic, Table 4: Worldwide Users, Table 5: Worldwide Active Accounts, Table 6: Worldwide Clients, Table 7: Worldwide Daily Traffic, Table 8: Business s Sent/Received Per User/Day, Table 9: Consumer s Sent/Received per User/Day, Table 10: Business Mailbox Breakout, Table 11: Market Revenue Forecast, Table 12: Enterprise Business Market Share by Vendor, Table 13: Enterprise Business IB & Revenue Forecast, Table 14: Cloud Business IB & Revenue Market Share,

4 Table 15: Cloud Business IB & Revenue Forecast, Table 16: Cloud Business - IB by Platform Type, Table 17: Managed Business - IB Forecast, Table 18: Managed Business - IB by Platform, Table 19: Consumer - IB Market Share, Table 20: Consumer - IB Forecast, Table 21: Messaging Platforms for Service Providers IB & Revenue Market Share, Table 22: Messaging Platforms for Service Providers IB & Revenue Forecast, Table 23: Worldwide Clients by Type, Table 24: Desktop Client Market Share, Table 25: Corporate Webmail Client Market Share, Table 26: Consumer Webmail Client Market Share, About The Radicati Group, Inc. The Radicati Group is a leading technology research and advisory firm focused on all aspects of , security, archiving, regulatory compliance, wireless technologies, web services, instant messaging, unified communications, social networking, and more. The company provides both quantitative and qualitative information, including detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts. The Radicati Group works with corporate organizations to assist in the selection of the right products and technologies to support their business needs, as well as with vendors to define the best strategic direction for their products. We also work with investment firms on a worldwide basis to help identify new investment opportunities. The Radicati Group, Inc. is headquartered in Palo Alto, CA, with offices in London, UK.

5 ORDER FORM To order, please fill out the following form and return it to The Radicati Group at the address or fax shown on the front. Market, Name: Company: P.O. $3,000 Note: We will need the actual P.O. paperwork from your Purchasing Department before we can fill the orders. Credit Card $2,500 VISA MasterCard Amex Card Number: Exp. Date: Signature: Address: City, State, Zip: Country: Please indicate street address - NO P.O. BOX please! Phone: