HP AutoSend. Contents

Transcription

1 Technical white paper HP AutoSend Contents Introduction 2 Feature Overview 2 Feature Benefits 2 Enabling AutoSend 3 Feature Security 7 Network Traffic 8 Message Attributes 8 What s NOT included in the XML File 17

2 Introduction This document gives an overview of the HP AutoSend feature and provides information to help you understand how it operates and the impact it has on security and network communication. This information is intended for both internal and external audiences. Feature Overview The AutoSend feature enables an HP product to periodically send printer configuration information including serial number, event logs, page usage counts, and supplies status information to HP web addresses (URLs), or addresses. Information sent to HP is used to improve products and services. This document focuses on the service view, as this is the data that HP is interested in to help achieve the feature benefits listed below. Feature Benefits The machine metrics that are included in the XML file that is generated by the HP AutoSend feature allows HP to see product reliability issues quickly and to react promptly. HP AutoSend is part of a continuous program to improve uptime and reliability. Receiving machine metrics from your device allows HP to provide you with future product updates and firmware changes that will enhance uptime. With HP AutoSend, HP can: Improve maintenance procedures Increase reliability Provide improved parts design for future product changes Can result in fewer service calls and increased uptime 2

3 Enabling AutoSend To enable HP AutoSend on Legacy devices: Set up the notification server: 1) After launching a web browser and connecting to the EWS, select the Settings tab. Note: In order to see the Settings tab, you may need to be logged in as admin. 2) Next, select the Notification Server from the menu on the left side of the screen. This should lead you to a screen shown below. 3) Check the Enable Outgoing check box, and then fill in the SMTP Server field along with the Domain Name field. 4) If you are using unauthenticated , you can stop here and click the Apply button. 5) If you are using authenticated , you must also fill in the Device SMTP Username and 6) Password fields. Once complete, click Apply.

4 Set up AutoSend: 1) Log in as service by using the Log In link in the upper right corner of the screen. Please note, this is a CRITICAL step to ensure that AutoSend is setup correctly, and the service view of machine metrics is sent to HP. Note: The password should have been set up in the CDFT service application under remote service password. 2) Select the Settings tab. 3) Select AutoSend from the menu on the left side of the screen which should get you to the screen shown below. 4) Check the Enable AutoSend check box. 5) Select the frequency that you would like to have this data sent from the device. HP is recommending a minimum of Send every 1 week. 6) Check the Send to HP check box to have the AutoSend data sent automatically to HP. 7) If you would like to have the AutoSend data sent to your reseller, local support person, or possibly onsite IT support, you can enter up to 20 addresses in the destinations field. 8) During the initial setup, you may wish to use a test address (e.g. your mobile phone) to verify that the notification server was configured correctly and that the device is able to send outside of the customer firewall. In order to perform this test, enter one or more addresses and then click the Test button. 9) NOTE: If the test fails, this is a good indication the customers server is configured to disallow from this HP device to leave the customers network or the customers server is configured to block from the HP device. 10) Click Apply to save the AutoSend configuration. 4

5 To enable HP AutoSend on FutureSmart devices: When sending the machine metrics through the AutoSend feature HP recommend using the HTTPs post. If your network does not allow this please configure the data to be sent through your Outgoing server. Both Steps are listed below. Setting up AutoSend: 1) After launching a web browser and connecting to the EWS, select the General tab. 2) Note: In order to see the General tab, you may need to be logged in as admin. 3) Next, select AutoSend from the menu on the left side of the screen. This should lead you to a screen shown below. 4) Select the Enable AutoSend check box. 5) Select the frequency that you would like to have this data sent from the device. 6) Select Send on failure and Include detailed error information. 7) Select Send to HP

6 8) If you would like to have the AutoSend data sent to your reseller, local support person, or possibly onsite IT support, you can enter up to 5 addresses in the Recipients field. 9) During the initial setup, you may wish to use a test address (e.g. your mobile phone) to verify that the notification server was configured correctly and that the device is able to send outside of the customer firewall. In order to perform this test, enter up to five addresses and then click the Test button. If you have not already setup the Outgoing Server please see instructions below. NOTE: If the test fails, this is a good indication the customers server is configured to disallow from this HP device to leave the customers network or the customers server is configured to block from the HP device. 10) Click Apply to save the AutoSend configuration. Set up the Outgoing server: 1) After launching a web browser and connecting to the EWS, select the General tab. 2) Note: In order to see the General tab, you may need to be logged in as admin. 3) Next, select AutoSend from the menu on the left side of the screen. This should lead you to a screen shown below. 4) At the bottom of the screen you will need to add an Outgoing Server. 5) Enter Server Name and port and click Next 6) If you are using unauthenticated , you can stop here and click the Next button. 7) If you are using authenticated , you must also fill in the Device SMTP Username and 8) Select which functions will send through this server and then click the Next button. 9) Click the Finish button 6

7 Feature Security The HP AutoSend feature uses HTTPs and/or SMTP server to transport an message with a file attachment to a destination of addresses as specified in the AutoSend configuration. Data sent by https is sent with encryption and data sent by is sent without encryption. If a customer /infrastructure environment requires authenticated , the configuration of AutoSend supports using either authenticated or unauthenticated messages. You must log in

8 as the admin user to view or set the SMTP username and password in the Embedded Web Server. Network Traffic In the AutoSend configuration, the value you choose will determine the size and how often the data will be sent over the network. The size of the data is typically 500 to 600 kb but may increase to approximately 2 to 3 MB with additional detailed error information. Message Attributes The message that is generated has the following attributes: Subject Printer Snapshot (Date/Time) Model # - Serial Number e.g. Printer Snapshot (Nov 28,2007 5:44:18 PM) C5958A SG73CB1018 To myprinter@hp.com From device@domain.com Message Body -- Empty Attachment -- Device.xml What s included in the XML File The machine metrics that are packaged by the HP AutoSend feature are grouped into the following areas: Miscellaneous, System Info, Usage Metrics, Logs, Consumables, and Preventative Maintenance. The following information below is an example of what may be collected. (Depending upon product and accessories the information may very) TimeStamp T15:03: :00 MakeAndModel HP Color LaserJet flow MFP M880 Description HP Color LaserJet flow MFP M880 ProductNumber D7P71A Name Date 1/7/2014 SerialNumber MXBCFCN166 DeviceID 5df36ea3-530b-11e3-86d c10ac2 8

9 ServiceID Language en-us ControlPanelMessage Sleep mode on;ready; MemoryInstalled 2560 MaxCapacity 268 Unit megabyte MemoryAvailable 104 PublicKey ZP2M-QV3F-IL6W KeyPressSound on MachineName HP Color LaserJet flow MFP M880 DeviceLocation AssetNumber CompanyName CompanyContact ModificationNumber 0 MaxCapacity2 200 Unit3 items Type error TimeStamp T15:25: :00 Description5 cerror EventCode SequenceNumber 1 CounterName TotalImpressions Significand 0 Exponent 0 Repetitions 0 EventOccurrences 1 Key DIAGNOSTICS ValueString UseCrossOriginResourceSharing FALSE TrustedSites From AddressInUse default Version 3 DateTime T15:03: :00 (GMT-07:00) Mountain Time (US & TimeZoneName Canada) OffsetMinutes -420 DstOffsetMinutes 60 Hour 2 Day sunday DayCount 2 Month march Hour6 2 Day7 sunday

10 DayCount8 1 Month9 november Name10 Mountain Standard Time AutomaticDaylightSavings enabled SleepMode FALSE AutoOffDelaySetting enabled AutoOnEvent everything AutoOffDelayAfterTime 15 AutoOffDelayAfterTimeLimit 120 OverflowBin Duration MaxCapacity11 Unit12 MediaOutputID OutputBinNumber UserProvidedName PageOrientation IsUserSelectable OutputBinFullBehavior Name13 Date14 MaxCapacity15 Unit16 InputBin MediaType MediaSizeName InputTrayNumber MediaLevel Date17 Revision MediaInputClass Length Width Unit18 ViewTrayCode SheetsAvailable FiltersWithSettings MediaTypeName IsEnabled IsUserDefined UserLongName UserShortName PrintMode ResistanceMode 10

11 HumidityMode FuserTempMode PreRotationMode PaperCurlMode SeparationMode JobOffset StaplesOutAction ExternalOutputDeviceOperatingMode BookletMakerAlignmentValueLetterA4 BookletMakerAlignmentValueLegalJisB4 BookletMakerAlignmentValueLedgerA3 StaplerSpeedSetting Description19 Date20 Revision21 DocumentFormat AutoContinue IOTimeout DelayCalibrationOnWake AutoMediaMPTraySensingMode AutoMediaTraySensingMode AutoCleaningPageEnable Type Value Unit22 AutoCleaningPageMediaSize PrintDensityColor PrintDensityValue PrintDensityType EngineRevision DensityAdjustmentForBlackHighlight DensityAdjustmentForCyanHighlight DensityAdjustmentForMagentaHighlight DensityAdjustmentForYellowHighlight DensityAdjustmentForBlackMidtone DensityAdjustmentForCyanMidtone DensityAdjustmentForMagentaMidtone DensityAdjustmentForYellowMidtone DensityAdjustmentForBlackShadow DensityAdjustmentForCyanShadow DensityAdjustmentForMagentaShadow DensityAdjustmentForYellowShadow PrintDriverStoredJobsPinRequired PinRequiredForPrinting

12 FuserTempHoldMode AllowUserModifyTrayConfiguration Unit23 Length24 Width25 DefaultResolution FrontLeftRight FrontTopBottom BackLeftRight BackTopBottom ColdResetMediaSize MediaType26 JobOffset27 DocumentFormat28 AlternateLetterheadMode ColorMonoSwitching DefaultCourier DefaultInputTray DefaultLinesPerPage DefaultOutputBin DefaultPCLFontNumber DefaultPCLFontSource DefaultPrintCopies SmartDuplexing EconoMode EdgeToEdge ImageEdgeBinding JamRecovery JobInputAutoContinueMode JobInputAutoContinueTimeout ManualFeed ManualFeedPrompt MediaSizeID MediaSourceMapping OrientationRequested ResolutionSetting OverrideISOAndNorthAmericanMediaSizes Plex PrintDensity PrintPdfErrors PrintPostscriptErrors PrintQuality RETSetting Staple 12

13 StapleFunction SuppressBlankPagesAtEndOfPclJobs TrayDisableUseInstead TrayExclusiveMode TrayPrompt WideA4 AdjustImageForFinisherPaperPath PunchingOption BookletMakerOption JobIdUstatus PageOrientation OutlinePointSizePrintQuality PclAppendCarriageReturnToLineFeed PclPitch PclPointSize PostScriptFileSystemAccess EdgeControl EncodingNameCodeSet PclSymbolSet MaxCapacity29 Unit30 VolumeID DiskNumber AvailableSpace AccessOption DeviceID31 CounterName32 Significand33 Exponent34 CounterGroupName MediaOutputID35 MediaSizeID36 MediaInputID CounterName37 Significand38 Exponent39 MediaTypeID PrintModeID CounterName40 Significand41 Exponent42 AccentColorOfficeThreshold AccentColorProThreshold MakeAndModel43

14 Description44 ProductNumber45 Name46 Date47 SerialNumber48 MaxCapacity49 Unit50 ConsumableTypeEnum ApproxPercentRemainingOnInstall ApproxPercentRemaining MarkerColor AgentID ConsumableContentType Date51 LastUse MakeAndModel52 Description53 ProductNumber54 Name55 Date56 SerialNumber57 MaxCapacity58 Unit59 ConsumableTypeEnum60 ApproxPercentRemainingOnInstall61 ApproxPercentRemaining62 MarkerColor63 ConsumableContentType64 Date65 LastUse66 AgentID67 AverageApproxPercentRemaining Significand68 Exponent69 Significand70 Exponent71 CounterName72 Significand73 Exponent74 CounterGroupName75 MediaOutputID76 MediaSizeID77 MediaInputID78 CounterName79 14

15 Significand80 Exponent81 MediaTypeID82 PrintModeID83 CounterName84 Significand85 Exponent86 CounterName87 Significand88 Exponent89 CounterName90 Significand91 Exponent92 CounterName93 Significand94 Exponent95 CompanyName96 Date97 Revision98 AssetName AssetType AssetIdentifier AssetDescription CompanyName99 Name100 Date101 Revision102 PackageDescription Port9100Enable AllowBundleValidationWithSHA1 SupplyLowMessageEnable SupplyGaugeEnable StoreUsageDataOnSupply WarningSuppressionList Description103 ProductNumber104 Name105 Date106 CounterName107 Significand108 Exponent109 ConsumableTypeEnum110 ApproxPercentRemaining111 AtVeryLowAction

16 ConsumableLowThreshold ConsumableState ApproximatePagesRemainingValue ColorSupplyList MakeAndModel112 Description113 ProductNumber114 Name115 Date116 SerialNumber117 MaxCapacity118 Unit119 CounterName120 Significand121 Exponent122 ConsumableTypeEnum123 ApproxPercentRemaining124 MarkerColor125 ConsumableContentType126 Date127 LastUse128 ConsumableLowThreshold129 ConsumableState130 AtVeryLowAction131 EstimatedPagesRemaining SelectabilityNumber ApproximatePagesRemainingValue132 ApproximatePagesRemainingSymbol CartridgeModelInformation CartridgeModelLife CartridgeModelCapacity AgentID133 CartridgeMemoryTagData1 ElabelMask WebServiceAccessData CartridgeData 16

17 What s NOT included in the XML File When AutoSend is enabled using the service login and remote service password, the following data items are not included in the XML data file: General Fax Settings LAN Fax Settings Internet Fax Settings Analog Fax Settings Settings LDAP Settings Network Folder Settings Job Settings Fax Job Settings Security Services Settings Novell NDS Authentication Agent Information Windows Negotiated Authentication Agent Information Permission Groups Information Color Access Control Information Embedded Usage Tracking and Control Information Troubleshooting AutoSend Here are some potential known problems that you may encounter when using the AutoSend feature With HTTPs Post, it is critical that the Domain Name Service (DNS) configuration be correct. This is necessary so that the device can get the network address for hp.com After configuring AutoSend, no is received either by HP or an address that was put in the E- mail destinations field. Check the Notification Server configuration to ensure that the SMTP server name and Domain Name is correct. If authenticated is required, make sure that the Device SMTP user name and password is correct.

18 Verify that the customer SMTP server is configured to allow the HP device to send . Some customers will internally block ranges of IP addresses in their configuration. Verify that the customer SMTP server is configured to allow the HP device to send outside the customer network environment. If the customer configuration will allow the device to send , but blocks that from leaving the customer network, a potential workaround for this is as follows: Identify a mailbox within the customer network environment can be the destination for the message. Put this address in the destinations field on the Enable AutoSend screen, and uncheck the Send to HP box. For more information To read more about this issue, go to: hp.com/support Call to action Please contact your HP representative or visit: hp.com/go/product hp.com/go/support Current HP driver, support, and security alerts delivered directly to your desktop Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark acknowledgments, if needed. 4AA4-xxxxENW, Created Month