EyeOnWater Webpage Resident Guide

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Camron King
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1 EyeOnWater Webpage Resident Guide Disclaimer The City of Lawrence Utilities currently utilizes two radio systems to read our water meters. The Orion Classic (Drive By) and the Orion Cellular (Cellular Network). The Orion Classic models are read once per month, while the Cellular network models provide an electronic read once per 24-hour period. The model of radio your meter has will determine what elements of the EyeOnWater s webpage are available to you. For Orion Classic Radio: You will be able to view your water usage by month or by year. Any part of the webpage where hourly, daily, or weekly usage information is displayed will not be available. EyeOnWater will notify you if a leak has been detected on your meter when your monthly reading occurs and only if you have the alerts turned on. For Orion Cellular Network Radio: Webpage functionality is enhanced and will include hourly, daily and weekly usage information. EyeOnWater will notify you if a leak has been detected on your meter when your reading occurs and only if you have the alerts turned on. If you have any questions about your radio type or use of EyeOnWater.com, please contact the City of Lawrence Utilities department for more information.

2 Creating an Account To create an account enter into your web browser. The page pictured above will appear on your computer. Click the Create Account link below the sign in to start creating your new account. Enter your Service or Billing Zip/Postal Code and Account Number where prompted. If you don t know your account number, it can be found on your water bill or by contacting your utility company. Once you ve entered your information, click Next to continue to the next page.

3 Next, the site will prompt you to enter your address and create a password. Make sure to use an you have access to because you will need to open a confirmation to finalize your account. Your password must be a minimum of 8 characters and no longer than 16. Once you ve entered your information, check the box denoting that you have read the terms of use and click Next to continue to the next page.

4 Once your and password have been entered, EyeOnWater will send a verification to the address you used to create your account. To complete the creation of your account, open your and click on the link that has been sent to you. If you did not receive the initial , verify that your address is accurate and click the Resend button and check your again. Once you ve created and verified your account, return to the website homepage ( and login by entering your and password and clicking the Sign In button.

5 Navigating the EyeOnWater Homepage A: Welcome Once you ve created an account and signed in, you ll arrive at the Homepage. EyesOnWater lets you see how much water you re using and provides tools to help you use water more efficiently. The site acts like a dashboard that is organized in sections that let you see how much water you re using, whether you have a potential leak, and more.

B: Leaks 1) Leak Alert Module EyeOnWater is constantly on the look out for leaks. This sections allows you to see if a leak has been detected on your account.

6 B: Leaks 1) Leak Alert Module EyeOnWater is constantly on the look out for leaks. This sections allows you to see if a leak has been detected on your account. 2) Leak Rate If a leak has been detected by EyeOnWater, the Leak Rate will be displayed here. 3) Set Leak Alert If you want to be notified when EyeOnWater has detected a leak in your system, you can set up those alerts by clicking this button. (See Setting a Leak Alert document for more detail on how to set up alerts)

C: At a Glance 1) At a Glance Module From this section of your EyeOnWater dashboard, you can quickly see whether you are using more or less water than you used in the previous seven days.

7 C: At a Glance 1) At a Glance Module From this section of your EyeOnWater dashboard, you can quickly see whether you are using more or less water than you used in the previous seven days. 2) Weekly Comparison as a Percentage Here is where you can view the percentage increase or decrease of your water usage over the prior week. 3) Previous Week/Current Week Daily Usage Comparison Graph To the right of the percentage you can view exactly how much water you consumed during the last seven days compared to what you used during the seven days prior to that. You re average daily water use is also included. The bar graph on the far right shows even more detail. You can hover your cursor over any of the bars to see how much water you used on a given day and compare it to the same day of the previous week. The horizontal green line running through the graph shows your 30 day average use.

D: Your Meter 1) Your Meter In this sections you can learn more about how EyeOnWater interacts with your individual meter. 2) Read Frequency How often EyeOnWater reads your meter.

8 D: Your Meter 1) Your Meter In this sections you can learn more about how EyeOnWater interacts with your individual meter. 2) Read Frequency How often EyeOnWater reads your meter. 3) Meter Read Displays your last meter reading in Centum (100) Cubic Feet, a standard measure of volume used by utility companies. 4) Next Update When your next reading by EyeOnWater is scheduled.

E: Consumption Graph The Consumption Graph on EyeOnWater displays your water use over a period of time. Whenever you log into your account, the graph defaults to displaying your daily water use.

9 E: Consumption Graph The Consumption Graph on EyeOnWater displays your water use over a period of time. Whenever you log into your account, the graph defaults to displaying your daily water use. Buttons located along the top of the graph let you change the timeframe to minutes, hours, days, weeks, and months. Some timeframes require certain metering technology and may not be available. When these options are not available they will be grayed out. Click the Globe icon at the far right to view the location of your meter via satellite imagery. Click on the Graph icon to return to your consumption graph. The Consumption Graph also allows you to view your usage in different units of measurement (gallons, cubic feet or CCF) and toggle Temperature Range and Precipitation overlays on and off by clicking on More Options at the top right of the graph.

10 F: Exporting Data To export the data used to create you EyeOnWater Consumption Graph click on the Export Data button at the bottom of the page. The Export Data dialog box pictured above will appear. Enter a Start Date and End Date or use the popup calendar to select a date. If desired, select a different read interval and/or unit from the drop-down menus. When satisfied, click Start Export Data. When the export is complete, download the Results File by clicking on the Click to download link.

Setting a Leak Alert In order to receive Leak Alerts you must click on the Set Leak Alert button displayed in the image above. The Alert Configuration Wizard displayed above will open.

11 Setting a Leak Alert In order to receive Leak Alerts you must click on the Set Leak Alert button displayed in the image above. The Alert Configuration Wizard displayed above will open. Set the expected flow type for your meter by choosing Intermittent Flow (Continuous flow is not expected for homes, so we advise choosing Intermittent). Click on the right arrow to continue.

12 Set a maximum flow threshold. An alert will be sent when flow exceeds that threshold for 24 consecutive hours. For residential meters we recommend setting a threshold of 1-5 gallons per hours. Once threshold is set click on the right arrow to continue. In the Add box, type the address of the person you want to receive alert notifications and click the plus (+) sign. Repeat this step for all addresses you want an alert sent to. To get alerts delivered as a text message to a mobile device, enter the phone number as an address in the format supported by your service provider: Service Provider AT&T Verizon T-Mobile Sprint PCS Format cellnumber@txt.att.net cellnumber@vtext.com cellnumber@tmomail.net cellnumber@messaging.sprintpcs.com

13 From the Preview Alert menu you can 1) click Start, Reminder, and Stop buttons to preview each notification or 2) use the Alert Status switch to activate and deactivate your alert. When you are satisfied, click Save.

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my energy. my usage. mymeter. Take control of your energy use with tools made just for you. 1. New Users: Create your MyMeter Account Your prior user id and password from the Power of One Portal will not