Dealer Checklist Growing your company through online sales.

Transcription

1 Growing your company through online sales.

2 2 The Company Store is an integrated web application and product delivery engine where consumers tailor their security system by preference and budget and install the system themselves. While the back-end development is on us, the result is an easy-to-use interface for you and your consumers. Customize the interface and add Checklist Overview Configure Your Company Store System Account Numbers and Convention Stripe Account it to your website. Showcase a competitive home security and automation system, offer flexible contracts, and reap the rewards of a particular marketplace not going anywhere anytime soon. Customer Payment Information Company Store Name Notifications Logo Product Offering and Pricing Monitoring Contract and Pricing Sales/Monitoring/Service Agreement Receiver Information Customer Support Information Professional Installation In the Unlikely Case of a DOA Dealer Checklist Configure Your Company Store SecureCom Wireless allows you to create and manage your customized Company Store via your pre-existing Dealer Admin console. Once your Dealer Admin Site Administrator logs into the DMP Dealer Admin site (dealeradmin. securecomwireless.com), the link to the Company Store can be found in the Tools section of the navigation bar. From the Dealer Admin site, you will be able to manage your available product, pricing, monitoring contracts, pre-defined programming and more. Create a domain A record for your Company Store To get your online presence started, add a single A record to your DNS zone of with your host or registrar. These settings are typically found in the DNS or Zone sections for most providers. Once this is configured and the SSL certificate is in place, the site will become active. To bring up the full site, the

3 3 remaining required information will need to be entered (monitoring contracts, sales states, pricing, etc). We have used store.mysecuritycompany.com for the example above. Generate an SSL Certificate for Your Company Store SecureCom Wireless will provide you with a Certificate Signing Request (CSR). The request is generated based on the information you provide on the attached SSL Certificate Signing Request Details document. Please ensure that the information provided is accurate. Various certificate signing authorities may charge a fee to regenerate a certificate with inaccurate information. Once your signing request has been approved by your signing authority, simply the completed certificate back to SecureCom Wireless at companystore@securecomwireless.com. We will take care of the rest for you. Details about certificate signing: If a preferred certificate output is available, please select the.crt and key format for NGINX. All certificates requests are RSA, 2048 bit If prompted for a password, please leave it empty. CSRs are not generated with a password. System Account Numbers and Convention Select the starting point for the systems you will sell on the Company Store. DMP will configure your panels, starting with the account number entered in this field. It will then select the next available account number in ascending order. The customer name convention is the manner in which the information will be provided, such as first name, last name, and business name. NOTE: If you are using a third-party central station, you will need to contact your central station to get an allocation of account numbers to enter into this field.

4 4 Stripe Account Stripe is a third-party service that processes payments. This service allows DMP to transfer funds to your bank account when customers purchase products from your Company Store. Go to stripe.com and click Sign Up to create your account. After signing up, click Your Account in the upper right corner and then click Activate Account. To connect your Stripe and Dealer Admin accounts, go to the Dealer Admin site and click Connect in the payment section of the Company Store. It will redirect you to the Stripe website and ask you to enter your and password. Once you enter and submit this information, it will connect your account to the Company Store. Customer Payment Information DMP will collect and transfer the initial product purchases via Stripe. You will need to obtain your customer s payment information to bill them for the monitoring service plan. Company Store Name The Company Store name is the information that will display on product packages. For instance, the return address on the product package your customer receives will include your company name and address. Notifications Enter the address of your Company Store administrator. DMP will send notifications to the address entered when a customer places an order, as well as order tracking information when the order ships. Logo Upload your company logo that will display in your Company Store. Standard image file formats are accepted including JPEG, PNG, and GIF (minimum 600 PX wide is recommended). If you haven t already completed the Company Store Graphic Touchscreen Keypad Customization Form or if you are using a DBA, please complete the form included within your invitation . If you plan on using your standard logo and contact information, please companystore@dmp.com and let us know if you would like to use your logo on file. Once we receive your form, DMP will pre-configure your Graphic Touchscreen Keypad to ship to your customer with your company logo and information.

5 5 Product Offering and Pricing Select the products you want to make available to your customers and establish your customer pricing. DMP provides your dealer level price as a reference so that you may adjust the prices to your customers. The Model 3000 Gateway already comes pre-configured to automatically sync and program whenever it is powered up and connected to the Internet. DMP wireless devices will have their batteries already installed, a double-sided adhesive attached to the devices, and zone name labels for the devices on each box for a fast and easy installation. Monitoring Contract and Pricing Choose the monitoring service that will be available to your customers. Monthly and 1-5 year options are available. At least one monitoring service needs to be selected (you may select up to three monitoring plans). Please note that the basic plan includes the cost of your monitoring service plan and the basic Virtual Keypad Application service. The Virtual Keypad App is always included for your customers. When your customers create their Virtual Keypad login, they will receive a welcome with instructions on how to setup and configure their app. Sales/Monitoring/Service Agreement Write the terms and conditions agreement between your company and the customer. This is a modified agreement for your Company Store market, not your existing sales/ monitoring/service agreement. The risks and business model for providing Company Store electronic systems are potentially different from those encountered by the conventional professionally installed systems. Thus, our recommendation is to review your existing agreement with appropriate legal advisors. DMP also requires that a slightly modified terms and conditions form be executed by participants on the DMP Company Store program. Don t forget: When uploading your agreement, make sure the length of term options matches the length of Monitoring Contract you are offering in the Company Store. Receiver Information Enter the primary and secondary receiver IP addresses and port numbers. Panels will use this path to report system events to DMP receivers. Select the type of alerts that you want the panels to transmit (alarms, supervisory/trouble, opening/closing, etc.).

6 6 Customer Support Information You may want unique or specific customer support information for your customers. Now is the time to think about adding a new phone number, address, or help page on your website and hours of support specifically for those customers. Create unique contact information before your Company Store is fully set up and ready to go live. Below is an example. Customer Support: Call DIY-ALRM Monday through Friday 8AM-9PM CST Send us a message at Help@diyalrm.com Go to for more information Professional Installation With this option, you can choose to offer professional installation for your customer s system. If you choose to offer this service, you can select the area of service and fees charged. You can also opt to not offer installation services for your Company Store customers. In the Unlikely Case of a DOA If your customer (the consumer) believes they have a product that is DOA (Dead On Arrival), they will be in contact with you as their only point of technical support. If your support representative determines the product as DOA, your rep can call DMP Technical Support for troubleshooting. Your rep receives a RAN (Return Authorization Number) to issue your customer (the consumer) to mark on the outside of their shipping box with the returned product. DMP Technical Support completes a DOA form and submits it to DMP Customer Service for an advanced replacement part to be shipped directly to your customer. DMP ships the replacement product and invoices you, the dealer, the same day. You now have 30 days from the date of invoice to ship the defective products back to DMP to receive credit. If DMP doesn t receive the defected parts within the required time, you will be charged for the replacement. LT