Secrets of the. Best Kept Best Kept NCSC. Keeping You in the Know! Manager, Business Service Network. Alabama District. April M.

Transcription

1 Best Kept Best Kept Secrets of the NCSC Keeping You in the Know! Greater Birmingham PCC Lunch n Learn June 16, 2011 April M. Williams Manager, Business Service Network Alabama District

2 Agenda Brief Overview of Address Quality Products The State of Address Quality What s New? Suite Link RIBBS Website Redesign Move Update & Pub 363 What s Under-used? AEC & AEC II DPV Vacant 2

3 Product Overview Can You Recognize A Bad Address? 3

4 Product Overview ADDRESS QUALITY PROCESS Update Validate Standardize 4

5 5 Product Overview ACHIEVE QUALITY ADDRESSING Update ACS Suite Link NCOA Link Validate AEC / AEC II DPV Standardize LACS Link CASS Certified Software

6 0.00% -5.00% % % % Address Quality Update First-Class UAA Mail Trends Pre vs. Post-November 23, 2008 First-Class UAA Relative to Mail Volume FY08 Q1-Q4 vs FY09 Q2-FY10 Q1 FCM Mail % Forwards Returns % -9.13% Total Forwards & Returns % Pct Change RPW Pct Change Forwards Pct Change Returns Pct Change Fwd/RTS 6

7 Address Quality Update Move Update Verifications Nov 16, 2009 July 15, 2010 Total Mailings Verified to Date 164,526 Total Mailings Passed 160,357 (97.5%) Total Mailings Failed 4,169 (2.5%) Average Overall Score 98.97% Average Score of Passed Mailings 99.70% Average Score of Failed Mailings 35.96% 7

8 What s New Suite Link - What Is It? Contains suite numbers for business addresses in selective high-rise buildings Targets high-rise addresses with high volume default mail Improves business addressing information through assignment of suite numbers Allows USPS to achieve increased volume of mail sorted in delivery point sequence Data available through CASS /MASS Developers No cost for license to CASS/MASS Developers In most cases, no license necessary as a CASS/MASS user 8

9 What s New Suite Link - What Is It? Suite Link candidate records are records where there is a known secondary deficiency Beginning August 1, 2011, all CASS /MASS certifications for Cycle N require the use of Suite Link to append suite numbers where matches are available At that time, usage mandatory for all end users in production 9

10 What s New Suite Link - What Is It? Statistics show the use of Suite Link increased the volume of mail sorted in delivery point sequence Suite Link usage is increasing FY 08: 103 million records finalized by Suite Link FY 09: 160 million records finalized by Suite Link FY 10 (YTD): 179 million records finalized by Suite Link 10

11 What s New Suite Link - Impact How CASS determines if you have a Suite Link candidate record: Matches to a High-Rise Default record Or Matches to a Street Default record (High-Rise Default is not present and High-Rise specific records exist) Note: Match to Firm records missing secondary are not considered as candidate records for Suite Link 11

12 What s New Suite Link - Impact After August 1, 2011, if a mailer does not append the secondary number to their original address when one is available from Suite Link, they cannot use the ZIP + 4 Code associated with the new address. The mailer may continue to use the input address with ONLY the 5-digit ZIP Code associated with the input address Suite Link should be done prior to a NCOA Link or FASTforward lookup 12

13 What s New RIBBS Redesign Website Redesign New look and feel More user friendly Improved ease of use Subscription Updates Approx 3,000,000 Hits Per Year! 13

14 RIBBS Redesign Navigation Buttons takes you straight to major topics What s New 14

15 RIBBS Redesign New Site Index Navigation Search by: Alphabetical Listing Topical Index Locators Lookups Quick Contact Listing What s New 15

16 What s New Publication Updating Lists is a Smart Move Totally revised and improved Temporarily renamed Guide to Move Update Undergoing formal internal clearance & republication Republication as Pub 363 targeted October 2010 Guide to Move Update is posted to RIBBS Modify DMM standards to reference Pub

17 What s New Publication Enhancements New Quick Service Guide Each Move Update method described in finer detail Explanations & Clarifications Flowchart on how to qualify for Move Update Pr ing vs. Post-Mailing methods Standard Mode Name Matching Logic Document retention guidelines Expected handling of Moved Left No Address (MLNA) and Box Closed No Order (BCNO) Description of Return and Footnote Codes with comments Directly Acquired Addresses & Alternative Address Formats 17

18 What s New MLNA / BCNO Policy Modification MLNA and BCNO-type of COAs are no longer graded as noncompliant in Move Update Verifications Federal Register Notice to be published advising MLNA / BCNO will be required to comply with Move Update requirements 1 year grace period from date of Federal Register to make needed changes to comply with requirement After 1 year grace period MLNA / BCNO addresses between 95 days and 18 months will be graded as non-compliant No reversal of previous postage assessments for mailings impacted due to MLNA / BCNO prior to June 1 st will be made 18

19 What s Under-used? AEC & AEC II USPS provided service for all customers Resolves physical address deficiencies Send to the NCSC electronically (or on CD-ROM) AEC Cost - $15.00 per thousand Average correction rate - 35% AEC II Cost - $0.25 per record Average: 95% resolution rate Average: 87% correction rate Pr ing process 19

20 1. Mailer sends addresses to NCSC What s Under-used? AEC & AEC II Process 2. File processed through AEC software 3. Mailer s AEC data 4. Mailer receives AEC processed files 5. Unresolved AEC records 6. Matched against historical file 7. Mailer s AEC II data 11. Mailer receives AEC II processed files 8. If records still unresolved 9. Interface with delivery unit personnel 10. Delivery unit personnel verifies address information 20

21 DPV Vacant Table What s Under-used? Available as part of the DPV product Used during CASS processing Helps mailers identify when they may be sending mail to vacant addresses Reduce mail production and postage costs Identifies delivery points that are currently vacant and not receiving mail delivery Updated monthly so mailers have access to the latest information about an address 21

22 ribbs.usps.gov Customer Support 22 For More Information

23 Thank You!