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1 Good Work for ios Release Notes Compendium Updated: 19-Oct-16 Contents Version 2.4 (SR6) Release Notes 3 Version 2.4 (SR5) Release Notes 5 Version 2.4 (SR4) Release Notes 7 Version 2.3 (SR3) Release Notes 9 Version 2.3 (SR2) Release Notes 11 Version 2.2 (SR1) Release Notes 14 Version 2.2 (GA) Release Notes 16 Version 2.1 (SR7) Release Notes 19 Version 2.1 (SR6) Release Notes 21 Version 2.1 (SR5) Release Notes 23 Version 2.1 (SR4) Release Notes 25 Version 2.1 (SR3) Release Notes 27 Version (SR2) Release Notes 30 Version (SR1) Release Notes 31 Version 2.0 (GA) Release Notes 32 Version 1.5 (SR 3) Release Notes 39 Version 1.5 (SR 2) Release Notes 42 Version 1.5 (SR 1) Release Notes 44 Version 1.5 (GA) Release Notes 47 Version 1.4 (SR 2) Release Notes 53 Version 1.4 (SR 1) Release Notes 56 Version 1.4 (GA) Release Notes 59 Version 1.3 (SR 1) Release Notes 63 Version 1.3 (GA) Release Notes 66 Version 1.2 (GA) Release Notes 69 Copyright 2016 BlackBerry Limited. 1

3 Version 2.4 (SR6) Release Notes Good Work for ios Version 2.4 (SR6) Release Notes Build: Release date: 10/19/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New Default classification issues resolved OS and Device Support OS: ios 8, ios 9, and ios 10 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. SDK and Launcher Versions GD SDK: Launcher: Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Copyright 2016 BlackBerry Limited. 3

4 Version 2.4 (SR6) Release Notes Good Work ð Good Work Default Classification Issue Good Work client in version introduced a regression issue when setting up the default classification for new s. Instead of fetching the default classification from the Good Control policy, new s received a NONE classification as default. With Good Work 2.4.2, in Compose , the classification is set by default according to the GC policy setting. If there is no default setting in the GC policy and the user sets one under application preferences, the new classification is set according to the application preferences setting. Fixed Issues G3IOS-11598, FIRST G3IOS [Regression] Incorrect classification and caveat options are displayed by default. Compose view doesn't display default classification. Copyright 2016 BlackBerry Limited. 4

5 Version 2.4 (SR5) Release Notes Good Work for ios Version 2.4 (SR5) Release Notes Build: Release date: 09/21/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New RSA SecureID link issue in ios 10 fixed OS and Device Support OS: ios 8, ios 9, and ios 10 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. SDK and Launcher Versions GD SDK: Launcher: Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Copyright 2016 BlackBerry Limited. 5

6 Version 2.4 (SR5) Release Notes Good Work ð Good Work "Application Blocked" Issue The ios OS could encounter an "Application Blocked" error message during an upgrade to the new Good Works release. Refer to Product Advisory: Good Work / Good Access ios and Android 'Application Blocked' Issues for information on this subject. Fixed Issue FIRST RSA interop (file handler) does not work. Copyright 2016 BlackBerry Limited. 6

7 Version 2.4 (SR4) Release Notes Good Work for ios Version 2.4 (SR4) Release Notes Build: Release date: 09/08/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New ios 10 compatability Split view fixes OS and Device Support OS: ios 8, ios 9, and ios 10 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work "Application Blocked" Issue Copyright 2016 BlackBerry Limited. 7

8 Version 2.4 (SR4) Release Notes The Android OS could encounteran "Application Blocked" error message during an upgrade to the new Good Works release. Refer to Product Advisory: Good Work / Good Access ios and Android 'Application Blocked' Issues for information on this subject. Fixed Issues FIRST FIRST FIRST FIRST FIRST FIRST Intermittent crash due to NSInvalidArgumentException. Crash when responding to a meeting with an invalid attendee address. Incorrect User Agent being used when connecting to EWS. Images within Good Work s are duplicated instead of being shown separately. Good Work cannot decrypt 3DES encrypted SMIME messages sent from BBOS devices. Fail to Create Draft error during compose. Fixed SDK Issues FIRST FIRST FIRST FIRST GD apps stuck at "authenticating" during startup. Intermittent crash when loading an with many external domain images. Good Work sync stall due to file descriptor leak. PKI Certificate Sharing issue. Known Issues G3IOS action icons overlapping in split view for certain devices and ratios. Copyright 2016 BlackBerry Limited. 8

9 Version 2.3 (SR3) Release Notes Good Work for ios Version 2.3 (SR3) Release Notes Build: Release date: 08/17/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New Open issues resolved OS and Device Support OS: ios 8 and ios 9 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work Fixed Issues Copyright 2016 BlackBerry Limited. 9

10 Version 2.3 (SR3) Release Notes FIRST FIRST Auto discover setup issue when used with One Time Password for authentication certificate enrollment during mailbox setup. gmmmailto: and gwmailto: not working. Known Issues G3SYNC-2053 S/MIME options will not be displayed when user installs certificates that do not match with the address used to provision the app. Known Limitations G3SYNC-2372 G3IOS When reply or forward IRM s which has export restriction, original body content is not shown. Attachments are not supported in user defined Calendar folders. Copyright 2016 BlackBerry Limited. 10

11 Version 2.3 (SR2) Release Notes Good Work for ios Version 2.3 (SR2) Release Notes Build: Release date: 08/02/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New Landscape split view for iphone 6 Plus and 6S Plus Calendar work week view. Choice of five- or seven-day view. Ability to add, sync, and display user Outlook calendar folders Ability to create and edit calendar event reminders New smart folders for meeting invites and with attachments. Smart folders automatically find and organize by type and subject matter. Ability for the user to forward phishing s to an admin-defined address Ability to open and share Box links in Good Docs. Includes the ability to choose recipient access types. From Good Work, open and view Voltage encrypted in the Voltage Good Dynamics app Performance enhancements & bug fixes Exchange Information Rights Managements for compose and send Memory optimization for background sync improvements GEMS Server affinity for Mail/Presence/Docs (Beta) OS and Device Support OS: ios 8 and ios 9 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Copyright 2016 BlackBerry Limited. 11

12 Version 2.3 (SR2) Release Notes Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work Fixed Issues G3IOS-8517 G3IOS-9797 G3IOS-9949 G3IOS G3IOS FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST Copy/Paste does not work between Good Dynamics apps in split screen mode. Calendar Forward inline edit update of original meeting invite leads to duplicate body for recipient. [ipad] detail view button popover will display in incorrect position on device rotation. [iphone6s/6s+] Action sheet buttons may not respond after rotating device from landscape to portrait orientation. [ios9] Copy/Select All menu not displayed on first try after opening to detail. Calendar has the wrong highlighted day. Good Work goes into Connection Offline - IRM Message with preview text. Good Work crashes randomly when creating new Calendar item. Good Work crashes randomly when changing views. Good Work shows Offline after visiting Good Launcher settings account. Recurring meetings shown one hour off (day of transition to Brazil DST). Mime attachments showing wrong encoding Good Work pops a Calendar reminder for an appointment that has its reminder set to None in Outlook. Simplified Chinese characters in body cannot be read when the is added as attachment. "Slow Network - Please keep the app in the foreground until recovery..." not working. Mail does not sync with error message: "Connection offline" User receiving duplicate banner notifications for Good Work messages. Open pdf with watermark a blank page is displayed. Provisioning errors. Good Work on ios doesn't sync contacts when contact sync from Outlook.com Copyright 2016 BlackBerry Limited. 12

13 Version 2.3 (SR2) Release Notes FIRST FIRST FIRST FIRST FIRST-12253,12319 is set. Application crashes after some time. Single user not able to open attachments with "File type not supported." Home Phone 2 fielddoes not sync back to native ios address book. User can't get . "Connection offline" Connection Offline - Parse Error: GTASSyncResponse, Command: String for Preview, Byte 3a / Codepage 3C. [SDK] Unexplained container wipes. User receives message that the app is being wiped by their admin. Known Issues G3SYNC-2053 S/MIME options will not be displayed when user installs certificates that do not match with the address used to provision the app. Known Limitations G3SYNC-2372 G3IOS When reply or forward IRM s which has export restriction, original body content is not shown. Attachments are not supported in user defined Calendar folders. Copyright 2016 BlackBerry Limited. 13

14 Version 2.2 (SR1) Release Notes Good Work for ios Version 2.2 (SR1) Release Notes Build: Release date: 06/27/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New Allow administrators to configure autodiscover connection timeout by configuration JSON Allow administrators to configure Exchange authentication methods by configuration JSON Open issues resolved. OS and Device Support OS: ios 8 and ios 9 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work Fixed Issues Copyright 2016 BlackBerry Limited. 14

15 Version 2.2 (SR1) Release Notes FIRST G3SYNC-2376 G3SYNC-2360 Allow administrators to configure Autodiscover connection timeout by configuration JSON. Allow administrators to configure Exchange authentication methods by configuration JSON. Error when clicking on address link with 3D Touch from Calendar invite. Known Limitation G3IOS-9694 Tapping on Apple status bar does not autoscroll search result list view. Known Issues G3IOS-8517 G3IOS-9797 G3IOS-9949 Copy/Paste does not work between Good Dynamics apps in split screen mode. Calendar Forward inline edit update of original meeting invite leads to duplicate body for recipient. [ipad] detail view button popover will display in incorrect position on device rotation. Copyright 2016 BlackBerry Limited. 15

16 Version 2.2 (GA) Release Notes Good Work for ios Version 2.2 (GA) Release Notes Build: Release date: 06/07/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New ipad split screen multi-tasking support for ipad Air 2 and ipad Pro Inline edit for plain text and HTML s Smart Folder "Today" attachment download progress bar Play audio files via handset earpiece for privacy Contacts Team view Improved contacts and docs search Exchange Information Rights Managements for mail Active Directory Rights Management Services for documents. Requires Good Access and entitlement to Enterprise Docs with Office Web Apps configured. (Beta feature) Exchange Autodiscover setup improvements* Improved mail and calendar notifications & sounds * Show organizer's own free/busy slots when scheduling meetings Performance enhancements & bug fixes Exchange 2016 Support Admin policy control for recipient suggestions cache Docs dynamic storage provider support Copyright 2016 BlackBerry Limited. 16

17 Version 2.2 (GA) Release Notes S/MIME PIN timeout for additional security Kerberos PKINIT and certificate sharing support * This capability requires the new GEMS v2.2 server OS and Device Support OS: ios 8 and ios 9 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work Fixed Issues FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST Disable Recent Contacts by policy when composing in Good Work. Error when clicking on address link with 3D Touch from calendar invite. Background sync stall due to a crash. Generating random name when editing and saving attachment file in Polaris for Good. Exchange Auto discover got stuck when entered wrong password. Inline images are sent as attachments when replying from Good Work. Contacts created in Good Work showing incorrect country list. recipients with long display name or long address not showing correctly on compose. Docs prompt for credential incorrectly. Good Work crash after accepting a calendar invitation containing an empty recipient field. Unable to open.eml attachment from calendar event. Calendar notification not showing when event is scheduled. Copyright 2016 BlackBerry Limited. 17

18 Version 2.2 (GA) Release Notes FIRST FIRST G3DOCS-4733 G3DOCS-4816 G3DOCS-9535 G3IOS-9649 G3IOS-9539 G3IOS-9547 G3IOS-9578 G3IOS-9423 G3SYNC-2298 Voice dictation is enabled on recipient field when disallowed by policy. notification is not localized on lock screen. Good Work crashes when moving to a different while an attachment is being downloaded. Attach button is missing in Docs for attaching files to . [S/MIME] Good Work may crash when replying to or forwarding a partially downloaded secured . [ipad] The last couple days of the month are missing in month view. Edit button to add smart folder is missing on Folders list when GEMS is unavailable. Embedded images converted to white blank on tapping reply button. Good Work may crash when is moved while attachment download is in progress. content is missing when forwarding a calendar event that is an exception in a meeting series. [SMIME] content is missing after replying to or forwarding a signed and encrypted . Known Issues G3IOS G3IOS G3IOS G3IOS Copy Paste does not work between Good Dynamics apps in split screen mode. Tapping on Apple status bar does not autoscroll search result list view. Calendar Forward inline edit update of original meeting invite leads to duplicate body for recipient. [ipad] detail view button popover will display in incorrect position on device rotation. Copyright 2016 BlackBerry Limited. 18

19 Version 2.1 (SR7) Release Notes Good Work for ios Version 2.1 (SR7) Release Notes Build: Release date: 05/16/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New Open issues resolved OS and Device Support OS: ios 8 and ios 9 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Dropping support for: o ios 7 o ipad 2, ipad mini (original) and iphone 4s Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work Copyright 2016 BlackBerry Limited. 19

21 Version 2.1 (SR6) Release Notes Good Work for ios Version 2.1 (SR6) Release Notes Build: Release date: 04/18/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New Open issues resolved OS and Device Support OS: ios 8 and ios 9 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Dropping support for: o ios 7 o ipad 2, ipad mini (original) and iphone 4s Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work Copyright 2016 BlackBerry Limited. 21

22 Version 2.1 (SR6) Release Notes Fixed Issues FIRST Contacts not removed from ipad on device removal. FIRST "Connection Offline" due to Parse error. FIRST Cannot input Japanese characters correctly. FIRST Folder list takes long time to appear when moving . FIRST [Setup] Requires Next button for Autodiscover. FIRST Good Work sync issue TF FIRST Good Work stuck on splash screen on launch. Copyright 2016 BlackBerry Limited. 22

23 Version 2.1 (SR5) Release Notes Good Work for ios Version 2.1 (SR5) Release Notes Build: Release date: 03/29/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New Open issue resolved OS and Device Support OS: ios 8 and ios 9 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Dropping support for: o ios 7 o ipad 2, ipad mini (original) and iphone 4s Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work Copyright 2016 BlackBerry Limited. 23

24 Version 2.1 (SR5) Release Notes Fixed Issues FIRST [Setup] Requires Next button for Autodiscover in KCD environments. FIRST [Docs] Not enough memory to preview file. FIRST Crash in GW when trying to load partially downloaded body of the . FIRST Good Work crash on Test Flight G3PEOPLE-2470 Moving presence information to detailed logs. Known Limitations FIRST [Setup] Requires Next button for Autodiscover. Copyright 2016 BlackBerry Limited. 24

25 Version 2.1 (SR4) Release Notes Good Work for ios Version 2.1 (SR4) Release Notes Build: Release date: 03/17/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New Open issue resolved OS and Device Support OS: ios 8 and ios 9 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Dropping support for: o ios 7 o ipad 2, ipad mini (original) and iphone 4s Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work Copyright 2016 BlackBerry Limited. 25

27 Version 2.1 (SR3) Release Notes Good Work for ios Version 2.1 (SR3) Release Notes Build: Release date: 03/14/16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New ipad Pro Support (does not include split screen) 3D Touch Support for iphone 6S Invite to meetings from s sort by sender, subject, date Calendar week starting Monday Remove suggested recipients New option for Mail Sync setting: "No Sync Limit" Unread badge count improvements (requires GEMS 2.1 or higher) Docs recent locations Bug fixes and performance Improvements WatchDox for Good Integration (requires WatchDox for Good v3.9.2) Voltage Integration via Good Access: Read Voltage encrypted s in Good Access by opening the attachments in the secure browser. Note: This feature requires Good Work 2.0 (or above) and Good Access 2.5 (or above). OS and Device Support OS: ios 8 and ios 9 Phones: iphone 5 and above Copyright 2016 BlackBerry Limited. 27

28 Version 2.1 (SR3) Release Notes Tablets: ipad 3 and above, ipad Mini2 and above Dropping support for: o ios 7 o ipad 2, ipad mini (original) and iphone 4s Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work ð Good Work Good Work ð Good Work Good Work ð Good Work Fixed Issues FIRST ios MDM enrollment bypassed in certain situations. FIRST-11088, 11306, ios Connection stability issues with KCD and Direct Connect FIRST-11429, 11400, Intermittent rendering and crash issues with SalesForce Chatter s FIRST Japanese translation issue on attachment download error dialog. FIRST Flags sometimes lost after moving from Inbox to folder. FIRST Good work fail to authenticate if IIS is configured to allow certificate authentication. FIRST Wrong week number shown in Calendar. FIRST SMTP address not showing when forwarding from Good Work FIRST Issue with sending.eml as attachment from local docs. FIRST Good Work showing Fatal Error, Try again later warning on O365. G3DOCS-3467 After client upgrade from 1.x to 2.0, catalogued folders/files do not display the Good Access icon for the "To open, tap URL" feature. G3IOS-7719 Replying to an message before the body is fully downloaded can sometimes take a few seconds to properly adjust the layout of the reply body. In this scenario, the keyboard does not show automatically. The user has to manually tap in the compose area to engage the keyboard. G3SYNC-2064 When "Download Entire Message Content" is disabled meeting invitations with attachments sent from Windows Outlook will not display in the list view. Copyright 2016 BlackBerry Limited. 28

29 Version 2.1 (SR3) Release Notes Workaround: View the attachments in the Calendar view or enable Download Entire Message Content. Known Limitations G3IOS-6255 G3IOS-6723 G3IOS-6725 G3PEOPLE-2230 G3PEOPLE-2412 G3DOCS-3590 G3DOCS-3582 Duplicate entries in Good Control Policy Set Apps Good Work Classifications Enable Classification Markings xml may cause inconsistent behavior when duplicate is selected as the default value in the app Settings. Folder subscription is lost if folder is renamed or moved. Workaround: Subscribe to the renamed or moved folder. Updating contact details in Mac for Outlook doesn't sync to device until the app is restarted. [ios 9.1] Good Work group is not created in native contacts when user enables sync to native. Apps act to upload file to DropBox but no physical file reaches the container. Box functionality not supported between ios client 1.x and GEMS 2.0 server. Known Issues G3SYNC-2053 S/MIME options will not be displayed when user installs certificates that do not match the address used to provision the app. Copyright 2016 BlackBerry Limited. 29

30 Version (SR2) Release Notes Good Work for ios Version (SR2) Release Notes Build: Issued: 19-Feb-16 Updated: 19-Feb-16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release This is a service release that corrects the following issues: G3IOS-8653 FIRST [Office 365 only] Good Work app, while operating normally, may crash during certificate verification. FIRST Good Work mail flow stoppage. FIRST Items originated from Outlook in Eastern time zone are shown at wrong time. FIRST Calendar in Good Work shows an hour gap on ios devices. FIRST Badge Count not decrementing when set to unread and messages are read in outlook. Copyright 2016 BlackBerry Limited. 30

31 Version (SR1) Release Notes Good Work for ios Version (SR1) Release Notes Build: Issued: 05-Feb-16 Updated: 05-Feb-16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release This is a service release for Good Work Issue FIRST This issue can occur for all Good Work for ios versions in the Microsoft Office 365 environment. This release resolves a problem wherein users might observe continuous popup messages in the Good Work for ios app. Each popup message states: Fatal Error Please try again later. When this popup message appears in the Good Work for ios app, the affected user can tap OK to dismiss the message and normal app activity resumes. Known Issues G3IOS-8653, GD [Office 365 only] Good Work app, while operating normally, may crash during certificate verification. Copyright 2016 BlackBerry Limited. 31

32 Version 2.0 (GA) Release Notes Good Work for ios Version 2.0 (GA) Release Notes Build: Issued: 05-Jan-16 Updated: 05-Jan-16 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New 1. Visual Status: See visual connection status, last sync date/time, and number of unread s in the folder. 2. Enhanced Search: Search results are displayed faster as local s are searched before searching s on the server. If the user is offline, local search is triggered. Basic actions (reply, reply all, forward) are allowed for s returned from the server. In addition to basic actions, advanced actions (flag, mark read/unread, move) are allowed for local results. Results from the server are coalesced with results from local s (if applicable) so users can take advanced actions. 3. Consolidated Notifications and Alerts: Configure all notifications and alerts for mail rules, VIP, general s and calendar reminders via a central and intuitive user interface. 4. Easily Edit Mail Rules: Edit your mail rules in Settings Notifications Mail Rules to reorder or delete rules. 5. Easily Edit VIP Notifications: Change your mail sounds for general VIP notifications or change individual VIP notifications via the Settings Notifications VIP menu. 6. General Sound: Disable or change the sound for general s in Settings Notifications General . An that does not match a Mail Rule or is not sent by a VIP is considered a general . Note: This feature requires the new GEMS 2.0 server. 7. Calendar Reminder Sound: Disable or change the sound for calendar reminders in Settings Notifications Calendar. 8. Background Sync Improvements: When the app goes in the background from the or calendar modules, it uses less memory while running in the background. Essentially, if the app uses less memory while in the background, the probability of the OS jettisoning the app is less but could still happen depending on Copyright 2016 BlackBerry Limited. 32

33 Version 2.0 (GA) Release Notes other apps which the user is trying to use and available device memory. Note: New devices (iphone 6S and iphone 6S Plus) have twice the amount of RAM (2GB), so users with these devices will see improvements in background sync. Some database optimizations further reduce the memory footprint of the app but these enhancements only work for fresh installs (not for upgrades). For this reason, a fresh install rather than an upgrade/reinstall is recommended. 9. S/MIME Support: Read and send signed and/or encrypted s via Good Work. See Configuring S/MIME for Good Work for additional details. 10. Battery and Bandwidth Optimizations: Conserve battery and bandwidth usage by partially downloading message content during sync. The full content will be downloaded when the user retrieves the message. Users can change their preference to download entire message content during sync by toggling Settings Settings Download Entire Message Content to ON. 11. UPN/SMTP Mismatch: Seamlessly authenticate the user by utilizing the Good Work short-form even for customer environments where the UPN name does not match the SMTP address. 12. Exchange Mailbox Migration: Users do not need to reprovision the app when their mailbox is migrated from Exchange 2010 to Exchange Resume File Downloads: In case of connection failures, resume downloads of files from enterprise content repositories from where it was left off. Users can also pause downloads manually (e.g., if using carrier bandwidth) and resume (over Wi-Fi). Note: This feature requires the new GEMS 2.0 server and only applies to enterprise document repositories, not attachments. 14. Voltage Integration via Good Access: Read Voltage encrypted s in Good Access by opening the attachments in the secure browser. Note: This feature requires Good Work 2.0 (or above) and Good Access 2.5 (or above). 15. Open HTML attachments in Good Access: Users can download and open files with.html extensions in Good Access. Note: This feature requires Good Work 2.0 (or above) and Good Access 2.5 (or above). 16. File Preview Enhancements: Good Work will handle large file types gracefully with correct error messages to the user. File rendering and memory management enhancements. 17. Docs Auto Refresh Data Sources: Good Work will refresh data sources automatically every 24 hours when accessing Docs. This will occur and not block the user from traversing data sources and repositories that have already been cached. 18. Docs Box Repository: ios Docs can now integrate with a Box connector to access files and folders saved to a corporate Box account. The user experience for Box is the same as other server repositories and the user can take actions, as well as Office Web App workflows directly within Good Work. User will have to connect to Box using their Box credentials one time when first accessing Box. This feature is policy-controlled and is disabled by default. Note: Requires the new GEMS 2.0. Copyright 2016 BlackBerry Limited. 33

34 Version 2.0 (GA) Release Notes 19. Docs Save to PDF: [BETA] Easily initiate conversion of an Office file to a PDF using the Office Web Apps service on the GEMS server and present the user with an option to , save, or present using Good Work's PDF presentation viewer. Note: This feature requires the new GEMS Docs Quick Save: Users can select a Quick Save location in Good Work Docs to quickly save attachments into a known Docs location in the background. The first time a user taps on Quick Save, they are prompted to select a folder as a default Quick Save location. Once the location is set, the user can tap Quick Save to save one or all attachments without leaving their . With the Quick Save default set in any content repository (File share, SharePoint, or Box), users can now view or edit Office files in Office Web Apps and convert to PDF right from the attachment view in the contextual menu. 21. Docs Send SP link: Users can mail SharePoint links to specific data sources, folders, or files from Docs. Sending multiple links allows the user to send folders and files while saving bandwidth from sending entire folders. 22. Docs Open SP link: Users that receive SharePoint links in Good Work can tap on the link to open the valid SP link directly in Docs. User will be brought to the folder or file that is sent to them via the link. 23. Docs - Recent Locations: Added recent location listing in Docs menu to let user quickly navigate to folders, then take an action on recently accessed files. When a user downloads or saves a file into a folder it automatically populates the recent location list. 24. Contacts - Updated VOIP and SMS service: Good Work will send contact name as part of the service contract to VOIP and SMS provider applications when initiating a secure SMS or VOIP action. OS and Device Support OS: ios 8 and ios 9 Phones: iphone 5 and above Tablets: ipad 3 and above, ipad Mini2 and above Dropping support for: o ios 7 o ipad 2, ipad mini (original) and iphone 4s Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Supported Upgrades Good Work ð Good Work Good Work ð Good Work Good Work ð ðgood Work Copyright 2016 BlackBerry Limited. 34

35 Version 2.0 (GA) Release Notes New Policy Controls This Good Work release contains the following policy changes: Policy Control Default Enable searching s on server Enable Box as an enterprise repository Set default badge count to Unread Mails or New Mails Allow users to search s on the server. Configure in Policy Apps App Policy Good Work App Settings Allow users to utilize Box as an enterprise docs repository within the Docs module. Configure in Policy Apps App Policy Good Work Docs and Attachments Configure in Policy Sets Apps App specific Policies Good Work Notifications IOS App Icon Badge ON OFF New Mail Contact Search Fields Parity with Android Good Work for ios parity with Android regarding contact search fields is stipulated in the following table: Contact Search Field Android ios Name P P P P Department P P User ID P P Distribution Lists P P Conference Rooms P P Job Title Phone Number IM Address Company Notes P P P P P P Notifications Settings: Feature Parity with Android Good Work for ios parity with Android regarding nortification settings is stipulated in the following table: Feature ios Support Android Support Details Change Default VIP, General Mail and Calendar Sounds Yes Yes Long sounds added for ios and Android Copyright 2016 BlackBerry Limited. 35

36 Version 2.0 (GA) Release Notes Feature Synchronize mail rules and notification settings across all of the user s devices Set notifications to Vibrate only without a sound Create a custom VIP notification without creating Mail Rule Synchronize VIP, General Mail and Calendar notification settings across all the user s devices ios Support Android Support Details Yes Yes Mail Rule settings synced across devices per user N/A Yes Technical limitation on ios to set vibrate only without sound Yes No Individual VIP contacts settings not yet implemented for Android Yes No Notification settings will sync across ios devices Acknowledged Limitations We have noticed an issue where the Good Control settings are not being updated after upgrading the server to the Box-compatible version. If you go to settings and tap Set to LOG LEVEL INFO and then check the console readout, you should see a line that says BoxPolicy set to If it says 0 (and the policy is properly checked in Good Control) then the policy is not being read correctly. Workaround: Do a fresh install of the app and you should see your Box repositories.that defect has been reported to GC/GD team. Updating contact details in Mac for Outlook doesn't sync to device until the app is restarted. (G3PEOPLE-2230) Duplicate entries in Good Control Policy Set Apps Good Work Classifications Enable Classification Markings xml may cause inconsistent behavior when duplicate is selected as the default value in the app Settings. (G3IOS-6255) Folder subscription is lost if folder is renamed or moved. Workaround: Subscribe to the renamed or moved folder. (G3IOS-6723, G3IOS-6725) Fixed Issues G3DOCS-2385 G3SYNC-2006 G3IOS-6856 G3IOS-7761 Office files in Compatibility mode are not supported; also occurs in any native apps and other apps in the AppStore. Good Work users with greater than 10,000 s may experience a crash when scrolling to the bottom of the list view and Loading More. Fresh install of the app is required once in this state. If Good Work app policy for Notifications notifications is set to "No notification", badge count will not display on the client. Workaround: Set the policy to "No details in notification" to ensure that sensitive information is not displayed in notifications and badge continue to update. (Requires GEMS server 2.0) Calendar Day View may be blank when Good Work is launched from the background. Copyright 2016 BlackBerry Limited. 36

37 Version 2.0 (GA) Release Notes G3IOS-8055 FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST G3DOCS-3594 FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST FIRST-9977 FIRST-9491 Workaround: Rotation of the device will refresh the Calendar Day View. Mark actions of Flag and Unread do not update while in detail view. Workaround: Exit to list view and return to detail view. Crashes after startup. Mtg attendee has blank address causing sync/connection offline issues. Multiple Good Work crashes. Fatal errors involving Good Work using certificates. Old version of SmartOffice app icon shown in Good Work under Edit option for office attachments. Good Work client sync issues/db error. Good Work client crash after 10 sec. Good Work native contact sync/sql Lite DB crashes. Good Work crashes upon entering password/returning to foreground. Folders showing enormous number of unread messages. No calendar entries in Good Work Crash when logging in. Good Work is slow to render the folder list view. Good Work closing/crashing after launch. Good Work crashes. ing invitees of a mtg and sender address appears in the To: field. Processing of some encrypted.zip attachments to 3rd party apps in Good Work on ios fails. "tel:" causing parsing errors in . Background processing issues. Known Issues G3PEOPLE-2412 G3DOCS-3590 G3DOCS-3582 G3DOCS-3467 G3IOS-7719 [ios 9.1] Good Work group is not created in native contacts when user enables sync to native. Apps act to upload file to DropBox but no physical file reaches the container. Box functionality not supported between ios client 1.x and GEMS 2.0 server. After client upgrade from 1.x to 2.0, catalogued folders/files do not display the Good Access icon for the "To open, tap URL" feature. Replying to an message before the body is fully downloaded can sometimes take a Copyright 2016 BlackBerry Limited. 37

38 Version 2.0 (GA) Release Notes G3SYNC-2064 few seconds to properly adjust the layout of the reply body. In this scenario, the keyboard does not show automatically. The user has to manually tap in the compose area to engage the keyboard When "Download Entire Message Content" is disabled meeting invitations with attachments sent from Windows Outlook will not display in the list view. Workaround: View the attachments in the Calendar view or enable Download Entire Message Content. Related Publications These related publications are available for immediate download from the Good Admin Portal: Good Work Application Product Guide Microsoft Exchange ActiveSync (EAS) Security Information and Guidance Good Work Client User Guide for ios Devices SSL/TLS Certificate Check Split Billing Enrollment Copyright 2016 BlackBerry Limited. 38

39 Good Work Release Notes Good Work for ios Version 1.5 (SR 3) Release Notes Build: Issued: 13-Oct-15 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Service Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. Enhancements and fixes include: IT policy to disable Unread Mail badge count. If this is disabled, the user will only get "New Mail" badge count Allow user to update Account settings (username, password, domain, server) similar to Android Support copy/paste of rich text (bold, italics and underline) Bug fixes Supported Device OS ios 7.0 and above Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Previous Version Upgrade Upgrade Path Backend 1.5 SR 2 to 1.5 SR 3 ( ð ) Exchange2013/Exchange2010/Office SR 1 to 1.5 SR 3 ( ð ) Exchange2013/Exchange2010/Office GA to 1.5 SR 3 ( ð ) Exchange2013/Exchange2010/Office GA to 1.5 SR 1 to 1.5 SR 2 to 1.5 SR 3 Exchange2013/Exchange2010/Office365 ( ð ð ð ) 2016 Good Technology, Inc. 39

40 Good Work Release Notes New Policy Controls This Good Work service release contains the following policy changes: Policy Control Default Setting IT policy to disable Unread Mail badge count IT can disable the Unread Mail badge count. If this is disabled, the user will only get "New Mail" badge count. By default, this is enabled so the user can go into app preferences and choose between New Mail badge or Unread Mail badge Off (enabled) Fixed Issues G3IOS-7726 G3IOS-7193 G3SYNC-1962 G3iOS-7338 G3IOS-7687 G3IOS-7551 G3IOS-7558 G3IOS-7757 Cursor jumps when typing Out of Office message [ios9] Truncated UI text in Out of Office date picker Intermittent sync issues when enabling/disabling client certificate configuration [ios9] Tapping a link when secure browser is not installed does not show a user-friendly message Sent and Trash subfolders subscribed on Android device does not get subscribed on ios device and vice versa Fixed inaccurate badge count on Apple Watch (if enabled by policy) for New Mail setting Honor auto-advance preference for meeting request s Client crashing on launch for some users Known Issues G3DOCS-2385 G3PEOPLE-2230 G3IOS-6723 G3IOS-6725 G3IOS-6856 G3IOS-7719 Office files in Compatibility mode are not supported; also occurs in any native apps and other apps in the AppStore Updating contact details in Mac for Outlook doesn't sync to device until the app is restarted Folder subscription is lost if folder is renamed or moved. Workaround: Subscribe to the renamed or moved folder If Good Work app policy for Notifications notifications is set to "No notification", badge count will not display on the client. Workaround: Set the policy to "No details in notification" to ensure that sensitive information is not displayed in notifications and badge continue to update Replying to an message before the body is fully downloaded can sometimes take a few seconds to properly adjust the layout of the reply body. In this scenario, the keyboard does not show automatically. The user has to manually tap in the compose area to engage the keyboard 2016 Good Technology, Inc. 40

41 Good Work Release Notes Related Publications These related publications are available for immediate download from the Good Admin Portal: Good Work Application Product Guide Microsoft Exchange ActiveSync (EAS) Security Information and Guidance Good Work Client User Guide for ios Devices 2016 Good Technology, Inc. 41

42 Version 1.5 (SR 2) Release Notes Good Work for ios Version 1.5 (SR 2) Release Notes Build: Issued: 25-Sep-15 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Service Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. Enhancements and fixes include: Blocks access to ios9 data sharing controls such as Learn and Share. Refer to the Product Advisory on the Good Admin Portal Upgraded Good Work app (com.good.gcs.g3) to GD Version ID 2 Bug fixes Supported Device OS ios 7.0 and above Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Previous Version Upgrade Upgrade Path Backend 1.5 SR 1 to 1.5 SR 2 ( ð ) Exchange2013/Exchange2010/Office GA to 1.5 SR 2 ( ð ) Exchange2013/Exchange2010/Office GA to 1.5 SR 1 to 1.5 SR 2 ( ð ð ) Exchange2013/Exchange2010/Office365 Copyright 2016 BlackBerry Limited. 42

43 Version 1.5 (SR 2) Release Notes Fixed Issues GD G3IOS-7446 G3DOCS-3578 [ios 9] Thoroughly disables and hides the new Share option in ios9 s Copy/Paste/Share menu. The end-user is not presented with the Share option at all. Formerly, before this fix, the Share option was still visible in some cases (such as previewing PDF files) [ios 9] Prevent the display of the new ios 9 Learn shortcut when the app is used with a Chinese or Japanese keyboard. The learn shortcut can be used to create text replacement shortcuts in ios Prevent the Open-In menu to use activity extensions to copy the file name outside the container to apps like the native Notes app Known Issues G3DOCS-2385 G3PEOPLE-2230 G3IOS-6723 G3IOS-6725 G3IOS-6856 Office files in Compatibility mode are not supported; also occurs in any native apps and other apps in the AppStore Updating contact details in Mac for Outlook doesn't sync to device until the app is restarted Folder subscription is lost if folder is renamed or moved. Workaround: Subscribe to the renamed or moved folder If Good Work app policy for Notifications notifications is set to "No notification", badge count will not display on the client. Workaround: Set the policy to "No details in notification" to ensure that sensitive information is not displayed in notifications and badge continue to update Related Publications These related publications are available for immediate download from the Good Admin Portal: Good Work Application Product Guide Microsoft Exchange ActiveSync (EAS) Security Information and Guidance Good Work Client User Guide for ios Devices Copyright 2016 BlackBerry Limited. 43

44 Good Work Release Notes Good Work for ios Version 1.5 (SR 1) Release Notes Build: Issued: 15-Sep-15 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Service Release Fixes and improvements to new and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment for testing. What's New The following new/enhanced features and supported functionality are included in this service release: Receive VIP alerts even if Settings Settings Notifications preferences is set to Off Added Auto Advance user preference allowing user to choose if newer mail or mail list is shown when an is deleted on an iphone Performance enhancements Bug fixes Supported Device OS ios 7.0 and above Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application and result in compromised operating systems which may cause random errors in the operation of the applications. Previous Version Upgrade Upgrade Path Backend 1.5 GA to 1.5 SR 1 ( ð ) Exchange2013/Exchange2010/Office SR 2 to 1.5 GA ( ð ) Exchange2013/Exchange2010/Office SR 1 to 1.5 GA ( ð ) Exchange2013/Exchange2010/Office SR 1 to 1.4 SR 2 to 1.5 GA ( ð ð ) Exchange2013/Exchange2010/Office Good Technology, Inc. 44

45 Good Work Release Notes Fixed Issues G3IOS-7446 G3IOS-7491 G3IOS-7506 On ios9, a user can share selected data in rich text edit fields using the ios9 Share" activities extension without respecting DLP policies App crashes in background subsequent to receiving APNS notification after a previous crash; workaround: force exit (kill) the app and restart If all the following conditions are true, a user may leave the app in the foreground for longer than 5 minutes and authenticate without using Touch ID: Touch ID is enabled, and Device Auto-lock timeout is set to 4 (or 5) minutes, and Good Control's Lock Screen Policies > Require password when idle is set to 3 minutes G3PEOPLE-2298 FIRST-9044 FIRST FIRST Workaround: Set the idle timeout to 5 minutes or above in Good Control The add phone, add , and add address" fields/lists are empty when adding/editing contacts Delay in showing s when switching between Inbox and other folders Sluggish performance around midnight due to bulk deletes to adjust the sync window for users who receive more than 500 s a day Known Issues G3DOCS-2385 G3PEOPLE-2230 G3IOS-6723 G3IOS-6725 G3IOS-6856 G3IOS-7220 Office files in Compatibility mode are not supported; also occurs in any native apps and other apps in the AppStore Updating contact details in Mac for Outlook doesn't sync to device until the app is restarted Folder subscription is lost if folder is renamed or moved. Workaround: Subscribe to the renamed or moved folder If Good Work app policy for Notifications notifications is set to "No notification", badge count will not display on the client. Workaround: Set the policy to "No details in notification" to ensure that sensitive information is not displayed in notifications and badge continue to update ipad month view is only displayed for devices with 1 GB RAM. This means that older ipads (ipad 2, first generation ipad mini, ipad 3) will not show the month view Related Publications These related publications are available for immediate download from the Good Admin Portal: 2016 Good Technology, Inc. 45

46 Good Work Release Notes Good Work Application Product Guide Microsoft Exchange ActiveSync (EAS) Security Information and Guidance Good Work Client User Guide for ios Devices 2016 Good Technology, Inc. 46

47 Good Work Release Notes Good Work for ios Version 1.5 (GA) Release Notes Build: Issued: 31-Aug-15 This document contains important information pursuant to the release of the software version cited above and is specific to this version unless otherwise noted. In This Release New and upgraded functionality and a rapidly growing feature set means users can stay on top of their s, manage their calendars, share files, and reach out to contacts by viewing availability status all securely and quickly without ever leaving the app. Contact your IT administrator to better understand which capabilities have been enabled in your particular environment. What's New New/enhanced features and capabilities include: View Microsoft Office Word, PowerPoint and Excel documents in high fidelity using Good Access and Office Web Apps (see Note 1) Edit Microsoft Office PowerPoint and Excel documents in high fidelity using Good Access and Office Web Apps (see Note 1) Badge updated via GEMS (see Note 2) New PDF presentation view with timer Apple Watch app to control PDF presentation view (see Note 4) Full screen preview on the ipad ipad day view design optimizations ipad month view Choose folders other than Inbox to sync automatically (see Note 2) Read, reply or forward messages with embedded s (.msg or.eml attachments) Support for custom classification/protection markings (see Note 3) Manage your Inbox by emptying deleted items folder Compose messages in rich text with the ability to bold, italicize and underline Integration with providers of secure SMS and VOIP app services on Good Dynamics, like CellTrust SecureLine for Good (see Note 4) Policy controlled integration with HP Voltage Mail native app for reading encrypted s (see Note 4) Policy controlled integration with RSA SecurID Software Token third-party non-gd app (see Note 4) 2016 Good Technology, Inc. 47

48 Good Work Release Notes Enhanced contextual file actions menu for document management Bookmark files and folders in enterprise Docs (see Note 1) Enhanced user experience for handling.zip attachments Disclaimer, EULA, or Agreement Message via Good Control policy (see Note 3) Data leakage prevention control to prevent copy/pasting into Good Dynamics apps (see Note 3) Policy to force user to upload pending files to enterprise content repositories (see Note 1) Policy to allow enterprise Docs but disable local Docs (see Note 1) Kerberos Constrained Delegation (KCD) support for enterprise docs (see Note 2) Bug fixes and performance improvements Brazilian Portuguese language support Note 1: Requires Good Enterprise Mobility Server (GEMS ) 1.5 or higher; feature is enabled only for customers have a current Good Share license and are therefore entitled to the enterprise Docs feature. Online editing requires Microsoft Offe Web Apps (OWA). Note 2: Requires GEMS upgrade to GEMS 1.5 Note 3: Requires upgrade to Good Control 2.x. Note 4: Requires authorization of Good Work for Apple Watch by your IT department. Note 5: Check with your IT department for availability. New Policy Controls This Good Work release contains the following policy changes: Policy Control Default Classification Enable Enable/disable classification markings selected by user Off Classification Markings on the device. No actions are performed by Good Work based on the classification, it is for integration with other backend systems only Classification Textbox for If Classification Markings are enabled, use this textbox NA classification list to replace the classification list with one of your own Interoperability SMS Tap Allow users to tap SMS icon in contact card to initiate SMS SMS icon to initiate SMS using using the native SMS app on the device native SMS app Interoperability SMS Tap Allow users to tap SMS icon in contact card to initiate SMS On SMS icon to initiate SMS using using Good Dynamic apps that are providers of the Send entitled and installed GD SMS apps Text Message Service e.g. CellTrust SecureLine for Good. If the app is not installed and provisioned on the device, it will not show up in the list Interoperability Voice Tap Allow users to tap a phone number to initiate a call using the On 2016 Good Technology, Inc. 48

49 Good Work Release Notes Policy Control Default a phone number to dial using native dialer on the device native phone Interoperability Voice Tap Allow users to tap a phone number to initiate a VOIP call On a phone number to dial using entitled and installed GD VOIP apps using Good Dynamic apps that are providers of the Place Call Service e.g. CellTrust SecureLine for Good. If the app is not installed and provisioned on the device, it will not show up in the list Interoperability RSA Allow users to seed a CTF token attachment from Good On SECURID APP Enable integration with 3rd party RSA SecurID app using CTF token seed Work in the RSA SecurID non-gd app Docs and Attachments Enable the use of local file repository that does not sync up Off Enable Local Docs Repository to backend file storage Docs and Attachments Enable the use of server file repository, such as SharePoint On Enable Server Docs Repository or Network File Shares using GEMS Docs service. This capability requires the customer to have Collaboration or Mobility Suite. IT must entitle users to Docs Service as well Docs and Attachments Force user to save Pending uploads By default users are alerted about any pending uploads every 24 hours. With this policy enabled, users are blocked from taking any server docs related actions in Good Work until all files are successfully uploaded to the server Off Supported Device OS ios 7.0 and above Previous Version Upgrade The following Good Work app version upgrade paths are supported: Upgrade Path Backend 1.4 SR 2 to 1.5 GA ( ð ) Exchange2013/Exchange2010/Office SR 1 to 1.5 GA ( ð ) Exchange2013/Exchange2010/Office SR 1 to 1.4 SR 2 to 1.5 GA ( ð ð ) Exchange2013/Exchange2010/Office365 Important: Good Technology does not recommend running Good applications on a Jailbroken or rooted device. Such environments reduce the security of the application, and result in compromised operating systems which may cause random errors in the operation of the applications. Additional Considerations 2016 Good Technology, Inc. 49

Good Work Release Notes If you want to preserve Local Docs on Good Work 1.4 clients, then you must configure Enable File Repository in Good Control 2.0.

50 Good Work Release Notes If you want to preserve Local Docs on Good Work 1.4 clients, then you must configure Enable File Repository in Good Control 2.0. To enable both Local Docs and Server Docs repositories on Good Work 1.5 clients, check the applicable fields. Fixed Issues FIRST FIRST-9932 FIRST-9918 FIRST-9913 FIRST-9847 FIRST-9845 FIRST-9832 FIRST-9820 FIRST-9819 FIRST-9774 FIRST-9706 FIRST-9705 FIRST-9692 FIRST-9580 FIRST-9553 FIRST-9520 FIRST-9509 In certain environments, Good Work for ios freezes when using Launcher Unable to swipe-up to delete message when Voice-Over is on Intermittent display of avatar on message view (right hand) when sync'ing Synchronizing of avatar on message view (right hand) is intermittent In certain environments, meeting alert displays well after scheduled event time meeting reminder is scheduled for 1 hour prior to scheduled event time Good Work for ios sometimes crashes in "multi_socket" when opening forwarded HTML s Unable to forward s from Good Work due to Exchange connection error/failure Unable to input Kanji characters in Calender function when adding event participants Directory lookup fails during Contact search using Japanese characters Out-of-sync condition and delays due to disabled APNS Subfolder sync issues between Good Work and Outlook/OWA mailbox Good Work for ios intermittently crashing Unable to save zipped file in Japanese to Good Work Docs Mail Search fails in poor reception areas Good Work crashes upon reprovisioning twice Good Work cannot input Kanji when adding participants Unreliable badge notifications 2016 Good Technology, Inc. 50

Limitations Windows Tablet v (Feature Release) (08/31/15)... 3

Limitations Windows Tablet v (Feature Release) (08/31/15)... 3 Good for Enterprise Windows Pro v1.4.4.197 Release Notes Updated: December 14, 2015 Windows Tablet v1.4.4.197 (Service Release) (12/14/15)... 2... 2... 2 Windows Tablet v1.4.3.162 (Service Release) (11/09/15)...