Version Known Issues

Transcription

1 Version 17.3 Known Issues

2 Oracle Commerce Cloud Known Issues Product version: 17.3 Release date: Document identifier: CCRelnotes Copyright 1997, 2017 Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle. For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at topic/lookup?ctx=acc&id=docacc. Access to Oracle Support: Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit or visit if you are hearing impaired.

3 Table of Contents 1. Supported Browsers Administration interface browser support Agent Console browser support Storefront and preview browser support Known Issues Administration interface Storefront Agent Console REST APIs Assisted Selling Experiments Oracle Commerce Cloud Known Issues iii

4 iv Oracle Commerce Cloud Known Issues

5 1 Supported Browsers Oracle Commerce Cloud follows Oracle s standard policy for browser support: technetwork/indexes/products/browser-policy html. This section lists the specific versions of each web browser qualified for use with Oracle Commerce Cloud. It includes the following topics: HYPERLINK \l "s0102administrationinterfacebrowsersu01" HYPERLINK \l "s0104storefrontandpreviewbrowsersuppo01" Administration interface browser support The table below shows specific versions of major browsers on which the administration interface has been qualified. Browser Windows 7/8/10 Mac Firefox Microsoft browser Firefox ESR: 52.2 IE CO Windows 10: Edge Not available Chrome Safari Not available macos (Sierra): Agent Console browser support The table below shows specific versions of major browsers on which the Agent Console has been qualified. 1 Supported Browsers 1

6 Browser Windows 7/8/10 Mac Firefox 54 Not qualified Microsoft browser Firefox ESR: 52.2 IE CO Windows 10: Edge 25.x Not available Chrome Not qualified Safari Not available macos (Sierra): Storefront and preview browser support The table below shows specific versions of major browsers on which the storefront and the preview feature have been qualified. Note that custom widget development may affect the browser versions you can support for shoppers using your storefront. Browser Windows 7/8/10 Mac Mobile/Tablet Firefox Not supported Microsoft browser IE CO Not available Not supported Windows 10: Edge Chrome Android Safari Not available macos (El Capitan): not qualified macos (Sierra): iphone: ios 10.2 ipad: ios Supported Browsers

7 2 Known Issues This section describes known issues with Oracle Commerce Cloud. Workarounds are provided where possible. Bug numbers from Oracle s issue tracking database are also included if these are available. HYPERLINK \l "s0202administrationinterface01" Administration i HYPERLINK \l "s0203storefront01" HYPERLINK \l "s0204agentconsole01" HYPERLINK \l "s0205restapis01" HYPERLINK \l "s0206assistedselling01" HYPERLINK \l "s0207experiments01" Administration interface This section describes known issues in the Oracle Commerce Cloud administration interface templates do not support custom line item properties Oracle Commerce Cloud supports adding custom properties to order line items. However, the templates provided with Commerce Cloud do not display these properties The administration interface does not display in Norwegian (no) for some Norwegian micro-languages If the browser s preferred language is Norwegian Nynorsk (nn) or Norwegian Bokmal (nb), the Commerce Cloud administration interface should display in Norwegian (no). However, the administration interface displays in other languages, most often English. Workaround: Select Norwegian (no) as the browser s preferred language Accented characters in passwords prevent users from logging into the administration interface Administration interface users can successfully create login passwords that include uppercase and lowercase accented characters, but then cannot log into the administration interface with those passwords. Workaround: Do not use accented characters in administration interface passwords. 2 Known Issues 3

8 Coupon codes that start with < or > cannot be deleted You can create and save coupon codes that begin with < or > characters, but you cannot delete these coupon codes later. Workaround: Do not start a coupon code with the < or > characters. These characters can appear anywhere else in the coupon code, though Import lets you create and updates products with no list price Oracle Commerce Cloud allows you to import products with blank list prices in the CSV file. If the import updates existing products in your catalog, their list prices are changed to 0. Workaround: Reset the null prices by importing the products again, this time with the correct list prices for each price group your store supports Exporting a coupon batch adds items to the Updates to Publish list If you export a coupon batch, Commerce Cloud adds entries for the coupon batch and its promotion to the Updates to Publish list, even though exporting the batch is not a publishable change and there is no need to publish the items. Workaround: You cannot remove items from the Updates to Publish list Internal IDs are sometimes displayed for promotion types on the Marketing tab The names of promotion types in the New Promotion menu and a new promotion s details page are sometimes replaced by their internal IDs. Workaround: Clear your browser s cache. This restores the display of promotion-type names Claimed coupon codes are not updated in some circumstances If a coupon batch assigned to an enabled promotion is then also assigned to a second promotion, shoppers cannot claim the second promotion with a coupon code already used to claim the first promotion. Workaround: Carefully plan promotions and coupon assignment When the prices for all a product s SKUs override and are higher than the inherited product list price, sorting products by price produces unexpected results If you override the inherited product list price for all a product s SKUs with a higher list price, then sort by price on a collection that contains that product, its place in the sorted list is based on the product price. The product s place in the list should be based on the lowest SKU price. Workaround: Do not make the list prices of all a product s SKUs higher than their parent product s list price. CCAD-888 The value of a property in the base product type overwrites the value of a property added to a custom product type when both properties have the same ID Each property ID must be unique within your catalog, though the Oracle Commerce Cloud interface does not always prevent you from creating multiple properties with the same ID. If a property in the base product type and a custom property in a custom product type have the same property ID, the value of the property in the base product type always overwrites the value of the property in the custom product type. Workaround: Make sure each property ID is unique within your catalog. 4 2 Known Issues

9 When adding an image to a product or collection in Firefox, pressing the ESC key closes both the operating system s file-upload dialog and the product or collection modal dialog When you upload individual images on the Media tab for a product or collection in Firefox, the operating system s file-upload dialog launches so you can pick an image to upload. If you press the ESC key to close the file-upload dialog, the product or collection modal dialog also closes. Workaround: Close the operating system s file-upload dialog with the Cancel button. CCAD-2486 Hidden files are included in the upload report when you upload a ZIP file created with a Mac If you compress media files in a ZIP file with a Mac, a number of hidden files (a.ds Store file and a hidden file for each media file) are created in the ZIP. When you upload the ZIP file, the upload summary lists the hidden files as files with errors. Workaround: Download the full report to see if any media files caused errors, or if all errors are related to hidden files. The order link sent within the order placed , may direct the shopper to a default site Upon placing an order and receiving an order placed , containing an order link, when a shopper clicks the link they may be directed to a default site rather than the one where the order was actually created. For example, let s assume that Site A has a default language of English, and an additional supported language of French. When a shopper places an order in French and receives the order placed containing the order link, opening the link displays the site in English and not French. SiteMetaDataService().getExtensionSiteSettingsAsJson() returns the disabled gateway details Before changing the generic gift card extension to the Chase gift card, the generic gift card must be disabled. If this is not disabled then the site view model will populate the validations from the generic gift card extension Text Snippets are not displayed when English country-specific locales are set in the language picker When en_us, en_gb, en_ca or en_au are selected, the Text Snippet Type drop down view does not display and only the user assistance text is displayed. Workaround: Ensure the language picker is set to English without specifying an English variant Cloned web content widgets reference the same rich text element as original widgets When a web content widget that contains a rich text element is cloned, the clone references the same rich text element as the original widget. However, the clone should have its own copy of the rich text element so it can be independently edited Cannot use keyboard to access Searchable Field Ranking and Thesaurus In Microsoft Windows 10, when you use the Chrome, Internet Explorer 11, or Microsoft Edge browsers, you cannot use the keyboard to access the items in the left-hand navigation list of the Search tab. Because of this issue, you cannot use the keyboard to access Searchable Fields Ranking and Thesaurus The Oracle Integrations page on the Settings tab is not translated into German or Simplified Chinese If your browser language is set to German or Simplified Chinese, the text displayed when you select Oracle Integrations from the side menu on the Settings tab is displayed in English rather than the selected language. 2 Known Issues 5

10 Avoid using commas in the values of audience rules If you use a comma within a value of a rule in an audience definition, you might get unexpected results. For example, if you enter a single value with a comma, the resulting rule contains two values instead of one. A value entered as green, lime results in two values: green and lime. Avoid using commas in rule values. Storefront This section describes known issues in the storefront A product s variant option names and variant option values are not translated After adding a new product and then changing language in the Oracle Commerce Cloud Settings tab, variant option names and values are not translated in the Storefront s guided nav Error notifications do not clear after resolving the errors on checkout and cart pages On the store s cart and checkout pages, several error messages remain visible after the errors have been resolved Using pagination controls on the product listing page displays 404 message Style based products which span several pages may display a 404 error message as their pagination controls fail. Workaround: Turn off style based listing in the Product Listing widget. Agent Console This section describes known issues and workarounds for Oracle Commerce Cloud Agent Console Agents are unable to use address as a criterion when searching for anonymous shopper orders Agents are unable to search for unregistered shopper orders (or anonymous shoppers) using their address as search criteria. Workaround: Use other search criteria, such as Order ID or Shipping Address, when searching for orders created for anonymous shoppers The session timeout warning is not shown to the user if the session is about to expire Workaround: The system shows the login page again. The agent can log in again to continue In certain BOGO promotions, tax is calculated incorrectly. In certain cases with multiple items, the tax refund being calculated does not add up to the order total. 6 2 Known Issues

11 Workaround: Adjust the tax refund amount in the Refund Adjustment screen The promotion is not adjusted when returning the main item from the order. In an order with a BOGO promotion, if the free items are returned first and then the main item is returned, the promotion adjustment does not occur. Workaround: The refund amount can be manually adjusted Free gift added as a gift-with-purchase (GWP) promotion is not automatically removed. The free gift added as a GWP promotion is not automatically removed when any price override happens on the main item. Workaround: The gift can be manually removed from the order. AA-4399 Internal attribute value is not retained. The internal attribute value at the order level is not retained once the order is placed. Workaround: There is currently no workaround for this issue Pricing failure message with repeated application of GWP promotion coupon. If the same GWP promotion is applied again through a coupon, though this promotion is not getting applied, a pricing failure message is displayed, which is not consistent with other item level promotions. Workaround: Remove the already-applied promotion and try making a pricing call again by either updating the quantity or selecting the address, which allows checkout to continue Unable to edit addresses for anonymous orders. When editing an order placed by an anonymous shopper, the shipping address cannot be edited. Workaround: Add a new address in those cases where the address must be edited , Inaccurate refund calculations for shipping to multiple addresses. During a split shipping scenario, the refund calculations are not accurate when promotions are applied or when using price override. Workaround: Refunds need to be adjusted manually to ensure that correct refunds are made , , Incorrect refund and exchange calculations when volume based pricing is used. When volume (bulk and tiered) pricing is set for sale price and list price is set for simple pricing, returns/ exchanges do not calculate properly. Workaround: Adjust refunds and exchanges manually to ensure correct transactions are made Schedule Order instructions are not sorted in reverse chronological order of the date on which an order is updated. Workaround: There is currently no workaround for this issue. 2 Known Issues 7

12 Deleted site order details are not loaded. In a multi-site environment, for orders created in any available non-default site, when the site is deleted and an order ID for that site is searched, the order details page is not loaded. Workaround: There is currently no workaround for this issue. templates not supported for COLIP. Though the Agent Console supports custom order line item properties (COLIP), the out of the box templates do not. Workaround: There is currently no workaround for this issue. REST APIs This section describes known issues in the Oracle Commerce Cloud REST APIs Query parameter exclude is ignored If you include both the fields and exclude query parameters in a GET request, the exclude parameter is ignored. The correct behavior is for the exclude parameter property list to be used to remove properties from the list specified with the fields parameter. Workaround: Use only one of these parameters and specify the desired list of products to include or exclude Duplicate use of error codes In versions of Oracle Commerce Cloud prior to 16.6, a single error code number was used in some cases for multiple error conditions, resulting in conflicts. In version 16.6 and above, this duplication has been resolved by changing the codes associated with certain errors. For example, in the updateorganization endpoint in the Admin API, the error code associated with attempting to update the root organization has been changed from to Note that the Oracle Commerce Cloud REST API documentation in the Oracle Help Center reflects the current error codes Change to error code when setting defaultlocaleid of a site object to null In versions of Oracle Commerce Cloud prior to 17.2, using the updatesite endpoint in the Admin API to set the defaultlocaleid property of a site object to null resulted in the following error: { } "errorcode" : "27000", "message" : "Failed to get the locale with ID null", "status" : "500" In version 17.2 and above, the following error results instead: { "errorcode" : "30003", "message" : "Missing required property: defaultlocaleid", 8 2 Known Issues

13 } "status" : "400" Requests from Postman HTTP client on Chrome browser fail If you issue API calls using the Postman HTTP client that runs in the Google Chrome browser, you may receive 403 (Forbidden) errors. These errors are due to Postman including an Origin header that is rejected by Commerce Cloud. Workaround: There are several workarounds available, including configuring Commerce Cloud to accept the default Origin header, using Postman Interceptor to explicitly set the Origin header to a different value, or using the Postman native application (which does not send an Origin header). For more information, see the following support document: Assisted Selling This section describes known issues and workarounds for Oracle Commerce Assisted Selling Cloud Service. CCAS-2135 Issue when refunding shipping In Oracle Commerce Assisted Selling Cloud Service, while processing a return for an order that has multiple quantities of the same item that were shipped to different locations, the sales associate will not be able to tell that the individual items were sent to different shipping addresses. Instead, the items on the order will be represented as different selectable items. If the associate refunds the shipping cost, the shipping fees may not be associated with the correct shipping group. Workaround: There is currently no workaround for this issue. Experiments This section describes known issues and workarounds for Oracle Commerce Experiments. EE-7917 Experiments icon not displayed when Design tab selected The flask icon to open Oracle Experiments is not initially displayed when the Design tab is selected in the administration interface. Without this icon you are unable to access the Oracle Experiments UI. Workaround: Select a different layout to refresh the connection to Oracle Experiments and display the icon in the Design tab. 2 Known Issues 9

14 10 2 Known Issues