Communicator for Mac Quick Start Guide
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1 Communicator for Mac Quick Start Guide sterling.net
2 Pone Support , option 2 pone-support@sterling.net For te most effective support, please provide your main contact wit te following information to relay to Sterling Communications: Name Pone Extension Date & Time of te problem Description of te problem New Service and Sales: , option 1 sales@sterling.net General Contact Additional Training training@sterling.net
3 C o n t e n t Introduction... 2 Implementation...3 Operational Beavior Standard Features...5 Specific Features...6 Services Integration...9 1
4 I n t r o d u c t i o n Te Communicator for Mac SterlingVOICE v11 introduces SoreTel Communicator for Web, offering Mac users te opportunity to use Communicator via a web browser, but not in a native Mac application. SterlingVOICE v12 introduces te Communicator for Mac. Terms Communicator for Mac - refers to a Mac version of te SoreTel Communicator. Feature Description Communicator for Mac is a native Mac OS X application, wic offers te features available troug te Communicator for Web, plus Mac specific features. Communicator for Web Features Communicator for Web provides options for controlling te following: Visual Call Control Visual Voic Call Handling Mode Call Handling Mode settings Voice Mail Notification delivery settings Find Me settings External Assignment settings Passwords for Communicator and voice mail. Learn more at out website: sterling.net/support/product-support/video-library-support/ 2 Communicator for Mac Specific Features Dials contacts directly from Mac Address Book Imports contacts from Mac Address Book Allows dialing from many applications using Mac OS X services Can be kept in Dock and opened at startup like any Mac application Dock icon displays a badge wit missed call and uneard voice mail counts Background notifications of incoming calls and voice mails
5 I m p l e m e n t at i o n Software Requirements Communicator for Mac is supported on Mac OS X and iger. Download te Communicator for Mac Client Mac users sould download and install Communicator for Mac in te same way as te Communicator for Windows, by accessing te Communicator install web page: ttp:// Click on te Communicator for Mac tab. A disk image file (.dmg) is ten downloaded and automatically mounted by Safari. It can ten be installed on te Mac. Install te Communicator for Mac Client Installation of te Communicator for Mac is performed by dragging and dropping te Communicator Icon into te Mac Application folder. Mac Application Folder Sould a future client upgrade be required, it is accomplised troug te same process: First download te application, ten drag and drop te Communicator icon into te Application folder to install. 3
6 I m p l e m e n t at i o n Login and Configure Communicator for Mac Once Communicator for Mac is installed and a user launces te application, tey are presented wit an initial login screen: Communicator for Mac Login Screen Te users completes te login details (user name, password, server name or IP address) and presses Login. If te user cooses to ave te application Remember tis password in my keycain, te Mac OS X stores te password and te user is not prompted for a password again. 4
7 O p e r at i o n a l B e av i o r - S t a n d a r d Fe at u r e s Te Communicator for Mac application loads and presents Communicator for Web features. Terefore, all standard features associated wit Communicator for Web, as used in Safari, continue to operate in te same fasion, including te main window and functions sown below. For details on all Communicator for Web features, see our Reference Guides found ere: ttp:// Call Cell Area Quick Dialer } Tabs Main Toolbar or Menu New Tab Button Status Icons Page Manager SoreTel Communicator for Mac - Main Window Screen Options Screen Descriptions Main Toolbar Provides single button access to Communicator tasks. Quick Dialer Enables drop-down access to directory names and pone numbers tat matc te text in te data entry field. You can also enter, paste or drag members into te Quick Dialer field. Call Cell Area Displays a call cell for eac voice call tat te Communicator is andling. New Tab Button Allows you to open tabs in te Viewer area. Status Icons Provides a visual indication of te voic and pone states. Page Manager Allows you to cange te view to a split screen. SoreTel Communicator for Mac - Main Screen Features 5
8 O p e r at i o n a l B e av i o r - S p e c i f i c Fe at u r e s Dock Icon and Badge As wit oter Mac applications, Communicator for Mac can be present on te Mac Dock for easy access and launc of te Communicator application. Te Mac user can control te application display and launc properties on te Dock. Wen a user as missed calls or as uneard voice mails, te icon displays a badge wit a number for eac. Te first number displayed is te number of uneard voice mails; te second is te number of missed calls. If tere are none of eiter, te badge is not displayed on te icon. Dock Controls, Icon wit Badge, Icon witout Badge 6
9 O p e r at i o n a l B e av i o r - S p e c i f i c Fe at u r e s Integration wit Mac Address Book Te Communicator for Mac permits te users to dial from te Address Book and upload te Address Book to te SterlingVOICE server to make it available to oter SterlingVOICE clients. Te first time te user launces Communicator for Mac, a plugin is installed to enable integration of te user s address book. To use, click on te pone number label and coose te Dial Using SoreTel option. Te second metod of integration allows te Communicator for Mac user to upload teir local Address Book to te SterlingVOICE server and ten stored on te server in te user s personal SQLite database. Tis makes te user s address book contacts available to Communicator for Web, Communicator for Mac and te IP pone directory on selected SoreTel IP Pone models. Uploading Address Book to SoreTel Server 7
10 O p e r at i o n a l B e av i o r - S p e c i f i c Fe at u r e s Background Notification for Incoming Call or Voice Mail Notification Te Communicator generates notifications wen new calls or voice mails are received. Tis notification occurs by integrating wit Growl. Growl is a freeware public domain product used to enable notification features in Mac OS X applications. Te Growl installer is bundled wit Communicator for Mac. If Growl is not previously installed, wen a Communicator for Mac user receives teir first call, te Growl installation panel is displayed. Tis panel requests te user s permission to install Growl on te client s macine. Clicking te install button starts te installation process and displays te preferences pane. After installation, notifications are displayed anytime a call or voice mail is received. 8 Background Notification Indicator
11 O p e r at i o n a l B e av i o r - S e r v i c e s I n t e g r at i o n Communicator for Mac integrated wit Mac OS X services to allow users to dial numbers in documents suc as web pages, text, etc. Tis functionality is available in any document or application tat supports plain text selection integration wit Mac OS X services. Placing calls using te Services Integration feature in Communicator is available from te application in te following table. Integrated Partially Integrated Safari 4.0 and iger Entourage Preview (used to view PDFs) Opera Address Book Text Edit Mail Services Integration Note: Applications wit partial feature integration are known to support MAC OS X Services from some, but not all, parts of teir user interface. 9
12 O p e r at i o n a l B e av i o r - S e r v i c e s I n t e g r at i o n Dialing Pone Numbers from Services Menu To dial numbers from te services menu: Step 1: Higligt or identify te pone number you wis to call. Step 2: From te Safari menu, select Services > Dial Using SoreTel. Te call is placed using Communicator. 10
13 O p e r at i o n a l B e av i o r - S e r v i c e s I n t e g r at i o n Dialing Pone Numbers Using CTRL+Click/Rigt Click Option To dial numbers from te services menu: Step 1: Higligt or identify te pone number you wis to call. Step 2: CTRL+click/rigt-click on te pone number to display te context menu. Step 3: Select te Dial Using SoreTel option to place te call. 11
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