Blackboard Collaborate SAS Known Issues

Transcription

1 Blackboard Collaborate SAS Known Issues Date Published: Jun 16,2014 Category: Product:Known_Issues_and_Error_Messages_SAS; Version:SAS Article No.: Produto: Collaborate -SAS Service pack(s): SAS Descrição do problema: Blackboard Collaborate Administration System (SAS) Known Issues List. Sintomas: Blackboard Collaborate SAS Known Issues Resolved Software Feature Issue Number Description Workaround Notes Connection SASA-3976 Connection SASA-3988 Connection SASA-3844 Connection SASA-3845 When a login group has been moved from sas.elluminate.com to ca-sas.bb.collab.com, and users in that login group try to log in to a Drop In session on sas.elluminate.com using a generic link (one that doesn't contain a password), they are not properly redirected to ca-sas.bb.collab.com. Instead, they remain on sas.elluminate.com and get an error. When users, whose login group was disabled or deleted from sas.elluminate.com and ca-sas.bb.collab.com, try to access sessions on sas.elluminate.com, they are redirected to ca-sas.bb.collab.com where they receive a session launch error or invitation revoked error. Instead, they should get an error from sas.elluminate.com, indicating they no longer have access to this session. Mobile device users who click on links of unavailable (expired or future) sessions (meetings) will be redirected to the wrong SAS server and will be prompted for a password. Instead, they should get an error message, notifying them that the session is not valid. When users try to log in to a Drop In session through a generic link (one that doesn't contain a password) and enter the wrong password, they are redirected to the wrong SAS server. When they attempt to log in again with the correct

2 Learn Building Block Java 7u51 Connection SASA-3324 SASA-3849 SASA-2765 SASA-3830 SASA-3848 SASA-3855 SASA-3820 password, they will get an error since they are no longer on the correct server. Mobile device users who click on links (chair or non-chair) of unavailable (expired or future) Drop In sessions will receive the wrong error message. Desktop users will receive no error message at all. Blackboard Learn Building Block customers whose data is now hosted on US-SAS (the Virginia Data Center) may experience issues To display the unavailable pins, users must edit and save the session in SAS. when creating sessions. The PINs for Integrated Telephony are not being populated. Customers whose data was migrated to US-SAS (the Virginia Data Center) may experience issues related to the changes in timezone. Issues include problems with recordings records, attendance records, duplicate sessions and Daylight Savings Time. Users with Java 7, update 51 installed are not able to export data via the Export Data buttons (Summary, Details, Links). This affects Meetings, Courses, Drop Ins and Recordings. Reporting SUPP-3585 SASA-3655 SUPP-2661 There is a discrepancy in the total number of attendees being reported by the Metric Report and the Attendance Report. Incorrect file count values being displayed in the SAS. Android Connection SUPP-3513 When Android users try to join a session before the boundary time, they are incorrectly prompted to log in. If they do so, they will get the not Available page, which is what they should have seen in the first place. Meetings utility SUPP-3458 users are sometimes unable to select sessions in the Meetings utility. Files utility SUPP-3443 If the conversion of a recording to MP3 or MP4 results in an error, the recording file cannot be deleted. Reporting SUPP-3587 Expired Drop-in sessions may still mistakenly appear on the Upcoming s page. Android, Dolphin browser Mobile SUPP-2420 SASA-2681 SASA-2757 SASA-2749 SASA-2748 SASA-2748 SASA-2786 iphone Mobile SASA-2780 Incorrect or corrupt system disk permissions cause slow performance, unexplained/unique errors, and application launch failure. Repair disk permissions by running Disk Utility on. For instructions, go to Launching a Web Conferencing session on Android using the Dolphin browser results in a Use the default browser or Google Chrome. "Web page not found" error. Column headers are truncated on Macintosh using Java 7. Type cannot be entered in the Description dialog box on Macintosh using Java 7. When you export data, the dialog refers to the web page but that web page is no longer available. In Utilities, items do not always sort or filter correctly. In the date picker picker on the Meetings screen, some button text is not displayed properly. On an iphone, the "Join" link sometimes opens Try again. the App Store instead of launching the session.

3 Google Chrome Safari SASA-1925 Firefox SASA-1924 Chrome SASA-2789 SASA-2952 SASA-3119 Win 8.1 SASA-3125 Win 8.1 SASA-3126 Java 7u25 Mac 10.7 Mac 10.9 beta Internet Explorer 11 SASA-3254 SASA-3261 SASA-3307 SASA-3323 SASA-3324 SASA-3333 SASA-3121 SASA-3122 There is a minor display issue with Username field on the Login page. There is a minor interface issue with Firefox Under My Schedule, when clicking on Use Firefox 20.0 or later. View under the Details column, the new Firefox window opens with some display issues. When scheduling a session from the My Schedule page, the Start Date and End Date Select an End Date that is reasonably close to the Start Date. calendars have display issues when a session is scheduled for a long duration. All dialogs and windows associated with adding a session to your calendar are still branded as ElluminateLive.vcs rather than as BlackboardCollaborate.vcs", as they should be. Initial changes made to meeting default settings via the Meetings applet are reflected in the meeting default settings on the My Schedule Use the My Schedule page to update meeting defaults. page. However, subsequent changes made via the Meetings applet are not picked up on the My Schedule page. When Windows 8.1 users log in to to the SAS, rather than landing on the My Schedule page, they are redirected to the Software page. When Windows 8.1 users click on a recording link in a Blackboard Collaborate Recording , rather than being presented with the recording file download dialog or the recording window opening (depending on the browser being used), they are redirected to the Software page. When a Manager modifies User Defaults, changes are not picked up when creating new The Manager needs to go back and update the permissions of newly created users. users. To avoid this, it is good practice for users to close the web conferencing client (close the window) when a session ends rather than keeping it open and "leaving" Recordings created after course's end date. the session (Help > Leave ). Users can rejoin the session by clicking on the join link rather than by "rejoining" the session (Help > Join ). Copyright on the Terms of Use, Privacy Policy, and Rules of Conduct pages are not updated with the current year (they display ). Mobile device users are incorrectly presented with the Login page when trying to access an expired Meeting using the session owner's link. The wrong error message (for mobile) or no error message (for desktop) is presented when a user tries to access an expired Drop-in session using the Drop-in chair and non-chair links. The My s filter on the My Schedule SAS page does not correctly filter for the Supervisor role. Java 7, update 25 users may see a Security warning when trying to export data for meetings, courses and drop-ins. Mac OS 10.7 and 10.9 (beta) users running Java 7, update 25 may see a Security warning pop-up when trying to load any applet for the first time (per session) and then, sometimes, would cause the applet to hang and timeout. Users unable to download Java from SAS SASA-3123,SUPP-2368 software download page. Users can download Java from

4 Mac 10.8 Safari 6 Firefox Vista 32 Chrome 28 Mac ) Mac ) Internet Explorer 11 SASA-3128 SASA-3129 SASA-3277 SASA-3337 SASA-3358 SASA-2849 SASA-3738 SUPP-2714 SASA-3125 SUPP SASA Macintosh Firefox Safari SASA SASA SASA Mobile SASA-1978 Mac OS 10.8 users using Safari 6 may experience having the SAS page become unresponsive after trying to join a session and then logging out of SAS. users running Java 7 will not be able to copy and paste from any SAS applet field. users using Firefox will see detached drop-down content when selecting from any drop-down menu. Vista 32 users using Chrome 28 may experience difficulty with SAS applets not loading (the Java logo just keeps spinning). Mac OS 10.6 users running Java 6 are not able to scroll the Timetable on Course/Drop-in session creation screen. Mac 10.6 users running Java 6 are not able to keep the Days buttons highlighted on Course/Drop-in session creation screen. When attempting to join unavailable sessions, the Unavailable message will not display. No workaround at this time. You will not be prompted to enter a password when Instead, users will be prompted to enter a joining an active session. password. When IE 11 users try to access a Web Conferencing session or the SAS they are prompted to "Get Required Software" even when Java has already been installed on their system. Users are unable to preload whiteboard/plan/multimedia content when Use the Files applet to upload whiteboard/plan/multimedia content. scheduling session via the My Schedule page. The Courses screen fails when using Firefox or Safari on Macintosh. Use the upload feature for Courses and Drop-Ins. A guest user with a name that starts with a hyphen ("-") causes Web Conferencing to fail. Login names that contain "#" cause errors when Web Conferencing launches. On a mobile device, clicking on a Moderator link that starts with To launch the Mobile application, click on the link found in the Creation (e.g., the link activated when clicking on the Join notification or copy the link from your session s Advanced Meeting Now button in the Schedule) will not Information page in the Management utility. launch the Mobile application. An error occurs in the following scenario: SASA Edit an existing session by clicking on Edit in the Schedule. Save changes; you are returned to the Schedule page. Click on Display Schedule again; it will improperly open the Create a page rather than display the schedule. Click on the My Schedule tab and then Display Schedule. Correção disponível: No

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