TechComplete Test Productivity Pack Help System Text Cable Networks Division 5808 Churchman Bypass Indianapolis, Indiana (317)

Transcription

1 TechComplete Test Productivity Pack Help System Text Cable Networks Division 5808 Churchman Bypass Indianapolis, Indiana (317) Copyright 2008 JDS Uniphase Corporation. All rights reserved.

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3 Table Of Contents Welcome...1 Getting started with TechComplete Test Productivity Pack...2 Using the TechComplete Test Productivity Pack Help system...2 Accessing the Help System...2 Help Text Views and Graphic Views...3 Help Navigation and Printing...3 Searching Help Using Key Words...4 Connections and windows configuration (Text View)...5 Part 1: Connections...5 Choosing a Meter Setup for TechComplete Test Productivity Pack Synchronization (DSAM firmware versions 2.0 and later)...5 Part 2: Windows Configuration...6 TechComplete Test Productivity Pack Server Startup...6 Server Socket Ports...6 TechComplete Test Productivity Pack Server Status...7 TechComplete Test Productivity Pack Client Startup...7 Windows Setup...8 Basic screen navigation...9 Navigation Toolbar...9 Table Toolbars...9 Menu Bar Controls and Navigation... 9 File Edit View Go Tools Help Frequently Asked Questions General Topics and Installation Q. Who do I contact for technical assistance?...12 Q. When I install TechComplete Test Productivity Pack server and reboot my PC I get the following error message: The TechComplete Test Productivity Pack Client does not start up. What should I do?...12 Q. How do I get an TechComplete Test Productivity Pack license file (TechComplete Test Productivity Pack.lic)? Q. When I install TechComplete Test Productivity Pack server and reboot my PC, I get the following error message and the TechComplete Test Productivity Pack Client does not start up. What should I do? Q. The table on the Upgrade Meters page shows the message '<meter not in your inventory>', and I am unable to select the meter. How do I upgrade this meter?...13 Q. On the Archive Meter Files page, when I select a channel plan, it opens in view mode only. How do I edit the plan? Q. How do I import my FDM-100 server database files to my TechComplete Test Productivity Pack server database?...14 Data Backup and Restoration Copyright 2008 JDSU, LLC iii

4 Q. What is the backup procedure I use to protect my TechComplete Test Productivity Pack data? Q. If there is a problem with my PC, how do I restore the data in my TechComplete Test Productivity Pack server? Meter Synchronization Q. The meter (DSAM firmware version 2.0 or later) that I attempted to synchronize with TechComplete Test Productivity Pack indicates that the synchronization failed. What should I do? Q. When I suspect that a meter may not be fully synchronized with TechComplete Test Productivity Pack, what can I do to achieve a full synchronization?...15 Q. When I synchronize a meter with TechComplete Test Productivity Pack, the meter does not receive the channel plan I created. How do I transfer this plan to the meter? Getting technical assistance Icon glossary Navigation Toolbar Customer Services About our Services Customer Care Technical assistance (business hour)...21 Instrument repair Equipment return instructions Warranty Information Hardware Warranty Software Warranty Services Warranty WARRANTY DISCLAIMER...24 Global services and solutions System deployment and field engineering...26 Deployment Basic Service for Systems Training Instructor-led training: Alternative learning: Product Support FleetCare Software Enhancement Agreements...28 Product Maintenance Agreements...28 Repair Pricing Options Consulting Services Methods and Procedure Development...29 Test Automation On-site Test and Measurement Service...29 Integrated service programs Service Dollars (North America only)...30 Tools...31 Meter Calibration Interval Administer SNMP community strings...32 Right Panel Copyright 2008 JDSU, LLC iv

5 Client Options Signal Level Units Signal Quality Units Hum Units Manage Meter Assets Left Panel Task Links Meter Inventory Status Meter Details Right Panel Meter Asset Table Table Toolbar Add a meter to your inventory Right Panel ) Select the type of meter you are adding and enter its serial number ) Choose your first-time synchronization preference for this meter ) Enter comments (optional)...38 Assign this meter Left Panel Meter Details Right Panel About the Active Limit Plan in Relation to Plans in the TechComplete Test Productivity Pack Repository About the Active Limit Plan in Relation to Plans in the TechComplete Test Productivity Pack Repository How to Read the Drop-Down Box in Step 3 on the Assign This Meter page: Configure the general settings of this meter Left Panel Task Links Meter Details Right Panel - General Tab Battery Conservation About Me Date and Time Printer Ethernet Network RF Network Regional Preferences Security Configure the measure settings of this meter...46 Left Panel Task Links Meter Details Right Panel - Measure Tab Limit Plan DOCSIS Throughput (Not available on all meters)...46 Other Settings VoIPCHECK Copyright 2008 JDSU, LLC v

6 Configure the channel plan settings of this meter...48 Left Panel Task Links Meter Details Right Panel - Channel Plans Tab Configure the access settings of this meter Left Panel Task Links Meter Details Right Panel - Access Tab PC Connection WFA (Work Force Automation) Browser Settings...50 Configure the VoIP settings of this meter Left Panel Task Links Meter Details Right Panel - General Tab General SNMP (Simple Network Management Protocol)...52 Security Other Configure the Network settings Left Panel Meter Details Right Panel - Ethernet IP Addresses Tab / RF IP Addresses Tab...56 About the Get IP Address From Column...56 Configure the MAC address settings Left Panel Meter Details Right Panel - MAC Addresses Tab...57 Copy this configuration to other meters Left Panel Meter Details Right Panel Protect configuration items Left Panel Meter Details Right Panel Add channel plans to this meter Left Panel Meter Details Right Panel View the synchronization log for this meter Left Panel Meter Details Right Panel Administer meter security Left Panel Copyright 2008 JDSU, LLC vi

7 Meter Details Right Panel About the Security Protection Column...62 Administer SNMP community strings...63 Right Panel Upgrade meters Left Panel Meter Details Right Panel Undo pending meter upgrades Left Panel Meter Details Right Panel Archive meter files Left Panel Meter Details Channel Plan Details Limit Plan Details Measurement File Details Work Folder Details Right Panel Meter Inventory Section Archive Meter Files Table Tree/Table Toolbar Manage Channel Plans Left Panel Channel Plan Status Channel Plan Details Right Panel Channel Plan Table Table Toolbar Importing StealthWare Channel Plans...72 Viewing channel plans Left Panel Channel Plan Details Right Panel Channels Tab Viewing Additional Configuration Settings...74 Editing Channel Plan Characteristics Shown on This Page...75 To archive and then edit a channel plan:...75 To edit a channel plan that is currently archived:...75 Create a new channel plan Right Panel Edit this channel plan - Channels Left Panel Task Links Channel Plan Status Channel Plan Details Copyright 2008 JDSU, LLC vii

8 Right Panel Channels Table Viewing Only Certain Types of Channels...79 Using the Editing Tabs Edit this channel plan - miniscan Left Panel Task Links MiniScan Channel Selection Status...81 Channel Plan Details Right Panel MiniScan Table Edit this channel plan - autotests - video channels...83 Left Panel Task Links Channel Plan Details Right Panel AutoTest Table Edit this channel plan - autotests - cable modem...85 Left Panel Task Links Channel Plan Details Right Panel AutoTest Table Edit this channel plan - tilt Left Panel Task Links Tilt Channel Selection Status Channel Plan Details Right Panel Tilt Channels Table Edit this channel plan - access channels Left Panel Task Links Channel Plan Details Right Panel Access Channels Table Edit this channel plan - telemetry Left Panel Task Links Channel Plan Details Right Panel Sweep Telemetry Settings...91 Field View Telemetry Setting Deploy this channel plan Left Panel Channel Plan Details Right Panel Manage Limit Plans Copyright 2008 JDSU, LLC viii

9 Left Panel Limit Plan Status Limit Plan Details Right Panel Limit Plan Table Table Toolbar Create a new limit plan Right Panel Viewing DSAM limit plans Left Panel Limit Plan Details Right Panel Editing Limits Shown on This Page...98 Viewing RSAM limit plans Left Panel Limit Plan Details Right Panel Editing Limits Shown on This Page Edit this DSAM limit plan - Physical Left Panel Task Links Limit Plan Details Right Panel Edit this DSAM limit plan - Data Left Panel Task Links Limit Plan Details Right Panel Edit this DSAM limit plan - VoIP Left Panel Task Links Limit Plan Details Right Panel Edit this DSAM limit plan - VoIPCHECK Left Panel Task Links Limit Plan Details Right Panel Edit this RSAM limit plan Left Panel Task Links Limit Plan Details Right Panel Deploy this DSAM limit plan Left Panel DSAM Limit Plan Details Right Panel Deploy this RSAM limit plan Copyright 2008 JDSU, LLC ix

10 Left Panel RSAM Limit Plan Details Right Panel Manage Field Measurements Left Panel Archive Folder Details Work Folder Details Measurement File Details Right Panel Measurement File Archive Section Field Measurements Table Tree/Table Toolbar Using the Drag-and-Drop Function Selecting Multiple Items in the Table Deploy this work folder Left Panel Right Panel Create a new work folder Right Panel View DOCSIS Range file Left Panel Overall Limit-Set Status File Details Right Panel Test Results Toolbar DOCSIS Ranging Test Results Selecting Different Measurement Units (Optional) View DOCSIS Registration file Left Panel File Details Right Panel Test Results Toolbar DOCSIS Registration Test Results View DOCSIS throughput file Left Panel File Details Right Panel Test Results Toolbar DOCSIS Throughput Test Results View DOCSIS Packet Loss file Left Panel File Details Right Panel Test Results Toolbar DOCSIS Packet Loss Test Results View DOCSIS Ping file Left Panel File Details Copyright 2008 JDSU, LLC x

11 Right Panel Test Results Toolbar DOCSIS Ping Test Results View full scan file - Graph View Left Panel Graph Settings Measurement File Details Right Panel Graph Toolbar Fullscan Graph View Fullscan Table View View full scan file - Table View Left Panel Overall Limit-Set Status File Details Right Panel Table Toolbar Fullscan Table View Fullscan Graph View View ingress resistance file Left Panel Graph Settings Measurement File Details Right Panel Graph Toolbar View Ingress Resistance Graph View View level file Left Panel Overall Limit-Set Status Graph Reference Level Setting File Details Right Panel Sample Level Measurement Views Graph Shading and Limit Checking Results Test Results Graph Toolbar Selecting Different Measurement Units (Optional) View miniscan file - Graph View Left Panel Overall Limit-Set Status Graph Settings File Details Right Panel Graph Toolbar Miniscan Graph View Miniscan Table View View miniscan file -Table View Left Panel Copyright 2008 JDSU, LLC xi

12 Overall Limit-Set Status File Details Right Panel Table Toolbar Miniscan Table View Miniscan Graph View View return path field view file Left Panel Graph Settings Measurement File Details Right Panel Graph Toolbar Graph Elements View cable modem autotest file - Summary Left Panel Overall Limit-Set Status File Details Right Panel Summary tab Overall Test Results Toolbar View cable modem autotest - cable modem file Left Panel Overall Limit-Set Status File Details Right Panel Summary tab Using the Split Screen Cable Modem Autotest Table Test Results Toolbar Individual Channel Test Results Selecting Different Measurement Units (Optional) View video channels autotest file - Summary Left Panel Overall Limit-Set Status File Details Right Panel Summary tab Overall Table Toolbar View video channels autotest file - Video Channels Left Panel Overall Limit-Set Status File Details Right Panel Video Channels Autotest Table Table Toolbar View combo autotest - Summary Copyright 2008 JDSU, LLC xii

13 Left Panel Overall Limit-Set Status File Details Right Panel Overall Table Toolbar View combo autotest file - Cable Modem Left Panel Overall Limit-Set Status File Details Right Panel Using the Split Screen Cable Modem Autotest Table Test Results Toolbar Individual Channel Test Results Selecting Different Measurement Units (Optional) View combo autotest file - Video Channels file Left Panel Overall Limit-Set Status File Details Right Panel Video Channels Autotest Table Table Toolbar View VoIP - PacketCable file - Range (Text View) Left Panel File Details Right Panel Test Results Toolbar PacketCable Ranging Test Results Selecting Different Measurement Units (Optional) View VoIP - PacketCable file - Registration Left Panel File Details Right Panel Test Results Toolbar PacketCable Registration Test Results View VoIP - PacketCable file - VoIP Left Panel File Details Right Panel Test Results Toolbar PacketCable VoIP Test Results Parameters Tested View tilt file Left Panel Graph Settings Measurement File Details Right Panel Copyright 2008 JDSU, LLC xiii

14 Graph Toolbar Graph Elements View TechComplete Home Certification - Summary file Left Panel Overall Limit-Set Status File Details Right Panel Overall Table Toolbar View TechComplete Home Certification - Video Channels file Left Panel Overall Limit-Set Status File Details Right Panel Video Channels Autotest Table Table Toolbar View TechComplete Home Certification - Cable Modem - Range file Left Panel Overall Limit-Set Status File Details Right Panel Test Results Toolbar TechComplete Home Certification - Cable Modem Ranging test results Selecting Different Measurement Units (Optional) View TechComplete Home Certification - Cable Modem - Registration file Left Panel File Details Right Panel Test Results Toolbar TechComplete Home Certification - Cable Modem- Registration test results View TechComplete Home Certification - Cable Modem - Throughput file Left Panel File Details Right Panel Test Results Toolbar TechComplete Home Certification - Cable Modem- Throughput test results View TechComplete Home Certification - Cable Modem - Packet Loss file Left Panel File Details Right Panel Test Results Toolbar DOCSIS Packet Loss Test Results View Ethernet - IP Info file Left Panel File Details Right Panel Test Results Toolbar Ethernet IP Info test results Copyright 2008 JDSU, LLC xiv

15 View Ethernet - throughput file Left Panel File Details Right Panel Test Results Toolbar Ethernet Throughput test results IP Info test results View Ethernet - ping file Left Panel File Details Right Panel Test Results Toolbar Ethernet Ping test results IP Info test results View Ethernet - packet loss file Left Panel File Details Right Panel Test Results Toolbar Ethernet Packet Loss test results IP Info test results View Constellation file COMMON IMPAIRMENT TYPES Thermal noise Phase noise Coherent interference Left Panel File Details Right Panel Test Results Toolbar Constellation Test Results View downstream spectrum file Left Panel Graph Settings Measurement File Details Right Panel Graph Toolbar Downstream Spectrum Graph View View upstream spectrum file Left Panel Overall Limit-Set Status Graph Settings File Details Right Panel Graph Toolbar Graph Elements Manage Location Files Left Panel Copyright 2008 JDSU, LLC xv

16 Location Management Tasks Location File Details Right Panel Location Plan Table Table Toolbar Edit this location File Left Panel Location File Editing Tasks Limit Plan Details Right Panel Deploy this location Left Panel Location File Details Right Panel Disable this location Right Panel Remote Analysis Software Left Panel Management Tasks Headend Details Meter Details Right Panel Headend Hierarchy Section Headend Table Meter Table Tree/Table Toolbar Using the Drag-and-Drop Function Selecting Multiple Items in the Table Add an RSAM to this Headend Right Panel ) Enter a name for your new RSAM ) Enter a rack location (optional) ) Enter an IP address for your new RSAM ) Test Connection Configure this RSAM - General Tab Left Panel Meter Details Right Panel ) Enter a new name for RSAM ) Enter a rack location (optional) ) Enter a IP address for RSAM ) Test Connection Configure this RSAM - Audio Detection Tab Left Panel Meter Details Right Panel - Access Tab Audio Failure Detection Timeout Period Audio Failure Detection Limits Copyright 2008 JDSU, LLC xvi

17 Dual Channel Audio Carrier Selection Configure this RSAM - RF Switches Tab Left Panel Meter Details Right Panel Add an RF Switch button Remove the selected RF Switch button RF Switches table Adding RSAM RF Switches ) Add RF switches ) Specify the type of each RF switch ) Enter the address of each RF switch ) Enter the rack location of each RF switch (optional) Configure this RSAM - Test Points Tab Left Panel Meter Details Right Panel RF Switch Selection Box (located above test points table) Test points table Identity tab Measurements tab Monitoring tab Compensation tab View the synchronization log for this meter H HLeft Panel H HMeter Details H HRight Panel H HIndex H221 Copyright 2008 JDSU, LLC xvii

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19 Welcome Note: This is a text only version Help System links are not enabled. Welcome to TechComplete Test Productivity Pack, JDSU's Field Data Management software. TechComplete Test Productivity Pack is designed to help you manage your meter inventory, channel plans, limit plans, and field measurement files with ease and efficiency. Use this software to: access PathTrak Video Monitoring software for configuring RSAM probes and displaying results track and maintain your meter inventory ensure consistent meter configurations and user practices determine when specific meters need calibration or updates archive limit plans, channel plans, and measurement files, and import and export plans and measurement files. Use this Welcome section of the Help system to move directly to more information about: connecting your meters and properly configuring windows on your PC getting started with TechComplete Test Productivity Pack and using Help navigating (moving around in) the software the function of each TechComplete Test Productivity Pack page getting technical assistance the status, actions, or operations associated with TechComplete Test Productivity Pack icons Click the topic of your choice for more information: Connections and Windows Configuration Getting Started with TechComplete Test Productivity Pack Basic Screen Navigation Frequently Asked Questions Getting Technical Assistance Icon Glossary Copyright 2008 JDSU, LLC 1

20 Getting started with TechComplete Test Productivity Pack One of the first things you probably want to do with TechComplete Test Productivity Pack is to add meters to your inventory in the Manage Meter Assets section. After you build an inventory of meters to be managed using this software, you'll create, edit, and deploy channel plans and limit plans to be used by these meters. If you are ready to add your first meter, exit the Help system now and click the Add icon on the Table Toolbar of the Meter Asset Table on the Manage Meter Assets home page to proceed to the Add a meter to your inventory page. If you are not sure how to execute these tasks, an extensive Help system is built into TechComplete Test Productivity Pack to assist you. Each page of your TechComplete Test Productivity Pack software is supported by a Help Text View and a Help Graphic View. These views explain how each page functions and show page components with helpful annotations. The Help system is explained in greater detail below. Here are five Help options to assist you in getting started with TechComplete Test Productivity Pack. Choose the type of Help that best fits your needs at this time: 1) Click here to learn about the Manage Meter Assets home page or 2) Click here to learn about adding a meter to your inventory or 3) Click here to learn about the functions and features of TechComplete Test Productivity Pack or 4) Click here to learn how to connect DSAM meters for synchronization or 5) Find out more about the Help system by reviewing the section below: Using the TechComplete Test Productivity Pack Help system Accessing the Help System From any TechComplete Test Productivity Pack location, you can access the Help system in one of three ways: by pressing the F1 function key on your keyboard by clicking the Help icon on the Navigation Toolbar by clicking the Help option on the Menu Bar, or Navigation Toolbar Help Icon Copyright 2008 JDSU, LLC 2

21 Menu Bar Help Option Help Text Views and Graphic Views When you access Help, a Help Text View appears in a separate window (which can be sized and moved on your screen to allow direct reference while you also view your TechComplete Test Productivity Pack software). The subject of the Help Text View corresponds to the TechComplete Test Productivity Pack page you are viewing when you access Help. A link at the top of most text views allows you to also access a Graphic View of Help for that subject or page. Red annotations on the Graphic View identify key areas of interest on the TechComplete Test Productivity Pack page. Help Navigation and Printing Use the four buttons on the Help Toolbar to move perform the following Help-related operations: Previous - return to the previously-viewed Help page (back) Next - move to the next Help page (forward, after going back) Print - print the currently-viewed Help page Page Setup - choose page setup options prior to printing (Help pages) Help Toolbar You also can move from page to page in Help easily by clicking TechComplete Test Productivity Pack page topics in the Help Table of Contents (a portion of this is shown below). Copyright 2008 JDSU, LLC 3

22 Help Table of Contents Searching Help Using Key Words By typing Alt-HS on your keyboard (or by using the Menu Bar shown above), you can access the Help Search feature, allowing you to enter a key word or phrase in the space provided (the Find: box) to locate indexed topics in the Help system. Press Enter after you type your entry. When you enter what is likely to be a frequently-used key word for this type of software (such as "configure"), press the Enter key (repeatedly) to scroll through the available Index topics using that word. This will display (on the Right Panel) the Help pages associated with those index topics. If your key word or phrase does not match an Index entry, no page for that word or phrase will be displayed. Should this occur, try an alternate or related word or phrase (or directly browse the Index or Table of Contents to locate the page you desire). Example: The word "glossary" is not indexed, but the word "icons" is in the index. So, if you type "glossary" in the Find: box, the Icon Glossary is not displayed on the Right Panel - but entering "icon" or "icons" will get you there. And remember: You also can use the vertical scroll bar on the right side of the Index to locate and select the word "Icons" or use the Table of Contents to locate and select "Icon Glossary" to achieve the same result. Copyright 2008 JDSU, LLC 4

23 Connections and windows configuration (Text View) Additional "Welcome" topics Part 1: Connections Choosing a Meter Setup for TechComplete Test Productivity Pack Synchronization (DSAM firmware versions 2.0 and later) JDSU's DSAM meters have their own Ethernet or RF settings that allow them to be uniquely identified on the network. There are three synchronization connection options for your DSAM meters - Ethernet connection to a LAN, RF connection to a LAN, or direct Ethernet connection to your PC. Option 1) Ethernet Connection to a LAN with a Domain Host Controller Your PC must have a static IP address. The DSAM can obtain a dynamic IP address from the DHCP Server or have a static IP address. On the meter, enter the DSAM IP address under Configure>General>Ethernet Network. Choose "DHCP" for a dynamic IP address or "Let me specify below" for a static address. If "DHCP" is selected, no further DSAM IP configuration is required. If "Let me specify below" is selected, enter the correct static IP address and subnet mask in the space provided. (See your System Administrator, if necessary, to obtain these.) Under Configure>Access>PC Connection, enter the PC IP address (To obtain the IP address for meter synchronization, display the About JDSU TechComplete Test Productivity Pack dialog box using the TechComplete Test Productivity Pack Help>About JDSU TechComplete Test Productivity Pack menu item.) and select Ethernet as your preferred connection. Option 2) RF Connection to a LAN with a Domain Host Controller Your PC must have a static IP address. The DSAM can obtain a dynamic IP address from the DHCP Server or have a static IP address. On the meter, enter the DSAM IP address under Configure>General>RF Network. Choose "DHCP" for a dynamic IP address or "Let me specify below" for a static address. If "DHCP" is selected, no further DSAM IP configuration is required. If "Let me specify below" is selected, enter the correct static IP address and subnet mask in the space provided. (See your System Administrator, if necessary, to obtain these.) Under Configure>Access>PC Connection, enter the PC IP address (To obtain the IP address for meter synchronization, display the About JDSU TechComplete Test Productivity Pack dialog box using the TechComplete Test Productivity Pack Help>About JDSU TechComplete Test Productivity Pack menu item.) and select RF as your preferred connection. Option 3) Direct Ethernet Connection using a Cross-over Cable Your PC and DSAM must have a static IP address with the same subnet mask. The first three groups of numbers in the IP address should match. (For example if a PC's IP Address is and Subnet Mask is , then the DSAMs static IP should be xxx and Subnet Mask should be ) Copyright 2008 JDSU, LLC 5

24 On the meter, enter the DSAM IP address under Configure>General>Ethernet Network. Enter the correct static IP address and subnet mask in the space provided. (See your System Administrator, if necessary, to obtain these.) Under Configure>Access>PC Connection, enter the PC IP address (To obtain the IP address for meter synchronization, display the About JDSU TechComplete Test Productivity Pack dialog box using the TechComplete Test Productivity Pack Help>About JDSU TechComplete Test Productivity Pack menu item.) and select Ethernet as your preferred connection. Part 2: Windows Configuration TechComplete Test Productivity Pack Server Startup TechComplete Test Productivity Pack software is comprised of a Server component and a Client component. The Server software runs in the background to enable DSAM synchronization. The TechComplete Test Productivity Pack user interacts with the Client software. Server Socket Ports The TechComplete Test Productivity Pack Server uses the following socket ports: 21 - FTP communication with the DSAM and RSAM meters 80 - Web application access Remote DSAM and RSAM access Secure Sync w/dsam RMI communication with the TechComplete Test Productivity Pack Clients SQL communication with the TechComplete Test Productivity Pack database Secure Sync w/dsam and Secure Web application access IMPORTANT NOTE: If these ports are used by any other application, the Server launch will fail and your DSAM meters will be unable to synchronize with TechComplete Test Productivity Pack. FTP Servers commonly use Port 21. If you have an FTP Server already running on your PC, the TechComplete Test Productivity Pack Server launch will fail and exhibit the following message in the DOS window: TechComplete Test Productivity Pack Server: Startup sequence in progress... Do not start TechComplete Test Productivity Pack Client until server has completed startup. FTP service error - abort server startup If you get this message, shutdown your FTP Server and restart your TechComplete Test Productivity Pack Server. Adding or editing the RMI port To change the RMI port, the configuration of the server and each client must be changed. 1) At the server, edit the configuration.properties file in the TechComplete Test Productivity Pack cfg folder (typically "\Program Files\Acterna TechComplete Test Productivity Pack\cfg"). 2) Add (or edit) a line that reads "RMI_port = 1099", replacing 1099 with the port number you wish to use. Copyright 2008 JDSU, LLC 6

25 3) At each client (including the server), edit the config.cfg file in the TechComplete Test Productivity Pack cfg folder (typically "\Program Files\Acterna TechComplete Test Productivity Pack\cfg"). 4) Add (or edit) a line that reads "RMI_port = 1099", replacing 1099 with the port number you wish to use. Adding or editing the SQL port To change the SQL port, two configuration files on the server must be changed. 1) Edit the configuration.properties file in the TechComplete Test Productivity Pack cfg folder (typically "\Program Files\Acterna TechComplete Test Productivity Pack\cfg"). 2) Add (or edit) a line that reads "MySQL_port = 3306", replacing 3306 with the port number you wish to use. 3) Edit the mysql.properties file in the TechComplete Test Productivity Pack cfg folder (typically "\Program Files\Acterna TechComplete Test Productivity Pack\cfg"). 4) Add (or edit) a line that reads "port = 3306", replacing 3306 with the port number you wish to use. Each TechComplete Test Productivity Pack client normally talks to the TechComplete Test Productivity Pack server using a dynamically assigned port. Replacing the dynamic assignment with a fixed assignment To replace this dynamic assignment with a fixed assignment, the configuration file on the server must be changed. 1)Edit the configuration.properties file in the TechComplete Test Productivity Pack cfg folder (typically "\Program Files\Acterna TechComplete Test Productivity Pack\cfg"). 2)Add (or edit) a line that reads "RMI_objects_port=0", replacing 0 with the port number you wish to use. TechComplete Test Productivity Pack Server Status The TechComplete Test Productivity Pack Server software runs in the background to enable DSAM synchronization. The TechComplete Test Productivity Pack user interacts with the Client software. TechComplete Test Productivity Pack Client Startup Double-click the TechComplete Test Productivity Pack Client desktop icon to launch the Client Logon window. The JDSU TechComplete Test Productivity Pack Client Logon window provides text fields for your Logon name, Password, and Server. After you have entered the correct information, click OK to launch the Client application which displays the user interface for all TechComplete Test Productivity Pack operations. Copyright 2008 JDSU, LLC 7

26 Windows Setup For the TechComplete Test Productivity Pack Server to successfully synchronize with DSAM meters, your PC must have: at least one NIC/Ethernet card a valid license file from JDSU, and a static IP address (For TechComplete Test Productivity Pack software to function properly, the host PC must have a static IP address. If the host PC is configured to seek a dynamic IP address from a DHCP Server, TechComplete Test Productivity Pack synchronization with DSAM meters will fail. For example if a PC's IP Address is and Subnet Mask is , then the DSAMs static IP should be xxx and Subnet Mask should be ) About the TechComplete Test Productivity Pack License File TechComplete Test Productivity Pack software will operate only when you have: 1) obtained a valid license file (TechComplete Test Productivity Pack.lic) from JDSU, and 2) copied the license file into the installation folder entitled Program Files\Acterna TechComplete Test Productivity Pack\cfg. If you do not have a valid license file, the software will exhibit the following error message: TechComplete Test Productivity Pack Server license is not granted. Copyright 2008 JDSU, LLC 8

27 Basic screen navigation Additional "Welcome" topics Navigation Toolbar Click the icon of your choice in the Navigation Toolbar (shown below) for fast access to the primary features of TechComplete Test Productivity Pack. 1) Home - Proceed to the TechComplete Test Productivity Pack Home page 2) Refresh - Refresh the current page 3) Help - Proceed to the Help System information for the current page 4) Manger Meter Assets - Proceed to the Manage Meter Assets home page 5) Manage Channel Plans - Proceed to the Manage Channel Plans home page 6) Manage Limit Plans - Proceed to the Manage Limit Plans home page 7) Manage Field Measurements - Proceed to the Manage Field Measurements home page 8) Manage Location Files - Proceed to the Manage Location Files home page 9) Search for and View Test Results - Proceed to the TechComplete Test Reporting System home page 10) Manage your RSAM Network - Proceed to the Manage Your RSAM Network home page 11) Operate a DSAM Remotely from your PC - Proceed to the Remote DSAM window 12) Control Field Technician Accsess to Browser Applications - Proceed to the Meter Browser Management log in page Table Toolbars See the Icon Glossary in this Help system for information about Table Toolbars. Menu Bar Controls and Navigation The Menu Bar, located at the top of your screen directly under the Title Bar, provides access to commonly used features throughout TechComplete Test Productivity Pack. The Menu Bar looks like this: Click the topic of your choice to access drop-down menus associated with each Menu Bar topic and click the operation you wish to perform regarding the current page or page item selected. IMPORTANT NOTE: As you may have experienced with other common software applications, many drop-down menu items will not be available for you to use and will appear in gray instead of black, depending upon the page or the page item you currently have selected. For example, if you are currently viewing the TechComplete Test Productivity Pack Home page, the Home option on the Go menu will be disabled (gray) because you are already viewing that page and have no need to go there. Your available Menu Bar drop down menu operations will always depend upon the selected page or the item you have selected on that page. Copyright 2008 JDSU, LLC 9

28 Here's a closer look at what you can do: File Use the New file menu item to quickly proceed to the pages where you can Add a meter to your inventory, Create a Channel Plan, Create a Limit Plan, or Create a Work Folder. You can also use the File Menu to Import selected items to (or Export selected items from) this software. Finally you can use this menu to access printing options (Page Setup, Print Preview, and Print) along with logging off and exiting the JDSU Test Productivity Pack application. Edit Use the Edit Menu to Cut, Copy, Paste, Delete, or Rename a selected item or items. Use Select All or Deselect All to rapidly edit tables. Use Invert Selection to select all de-selected check boxes while de-selecting all previously selected check boxes in a table. View Use the View Menu to refresh the page you are currently viewing. When preparing to leave the Archive Meter Files page, you may wish to select Refresh to see if any meters in the field have synchronized with TechComplete Test Productivity Pack while you were viewing the page. You can also use the View menu to display all meters (Show All Meters), only the meters assigned to you (Show My Meters), or the meters assigned to an assign group (Show Others). Copyright 2008 JDSU, LLC 10

29 Go Use the Go Menu to move the TechComplete Test Productivity Pack Home page or the Home pages for each management category. Tools Use the Tools Menu to access the System Options page, Administer SNMP Community Strings page, and the Client Options dialog box. Help Use the Help Menu to access the Help Table of Contents, to search the Help Index using a key word or words, or to access the About dialog box to learn about this version of TechComplete Test Productivity Pack. Copyright 2008 JDSU, LLC 11

30 Frequently Asked Questions Additional "Welcome" topics Including questions concerning: General Topics and Installation Data Backup and Restoration Meter Synchronization General Topics and Installation Q. Who do I contact for technical assistance? For technical assistance on this product or installation support please contact the JDSU technical assistance center (TAC) at: Ext United States Ext Worldwide the TAC for the Americas at catvsupport@jdsu.com If you have any order related questions regarding the TechComplete Test Productivity Pack software please contact the JDSU Customer Interaction Center (CIC) at: Ext United States Ext Worldwide the CIC for the Americas at indcustomercare@jdsu.com Q. When I install TechComplete Test Productivity Pack server and reboot my PC I get the following error message: TechComplete Test Productivity Pack Server: Startup sequence in progress... TechComplete Test Productivity Pack Server: Could not locate a valid license file in the 'cfg' folder. Please contact JDSU Support to obtain a license file TechComplete Test Productivity Pack Server license is not granted The TechComplete Test Productivity Pack Client does not start up. What should I do? You must install a valid JDSU license file (TechComplete Test Productivity Pack.lic) BEFORE rebooting your PC to successfully complete the software installation. 1) Copy your TechComplete Test Productivity Pack license file into the TechComplete Test Productivity Pack cfg folder where TechComplete Test Productivity Pack is installed. 2) Double-click the TechComplete Test Productivity Pack Client icon when you receive the prompt to do so from the TechComplete Test Productivity Pack server window. Q. How do I get an TechComplete Test Productivity Pack license file (TechComplete Test Productivity Pack.lic)? Copyright 2008 JDSU, LLC 12

31 To obtain an JDSU TechComplete Test Productivity Pack license file, contact the JDSU Customer Interaction Center (CIC) at: Ext United States Ext Worldwide the CIC for the Americas at indcustomercare@jdsu.com Q. When I install TechComplete Test Productivity Pack server and reboot my PC, I get the following error message and the TechComplete Test Productivity Pack Client does not start up. What should I do? TechComplete Test Productivity Pack Server: Startup sequence in progress... Do not start TechComplete Test Productivity Pack Client until server has completed startup. FTP service error - abort server startup An application on your PC is currently using socket port 21. 1) Make sure you are not already running the TechComplete Test Productivity Pack server in the background. 2) This error might also occur if you have an FTP Server running on your PC. 3) Shutdown the FTP server, and restart the TechComplete Test Productivity Pack Server by rebooting your PC. Q. The table on the Upgrade Meters page shows the message '<meter not in your inventory>', and I am unable to select the meter. How do I upgrade this meter? In the Assigned To column, you may occasionally see the message (in red) <this meter is not in your inventory>. This occurs when the purchased license file includes an upgrade for a meter (with the serial number listed to the left of the message) but the meter cannot be found in your inventory. Use the Add a Meter to Your Inventory page to add a meter with this serial number and return to the Upgrade Meters page to select it in step 2 as a meter to receive the upgrade. Q. On the Archive Meter Files page, when I select a channel plan, it opens in view mode only. How do I edit the plan? To edit a channel plan, you must first archive it to the Channel Plan repository. To archive and then edit a channel plan: 1) With the channel plan you intend to edit highlighted in the table, click the Archive icon on the Table Toolbar to place a copy of the plan into the TechComplete Test Productivity Pack repository. 2) Click the Channel Plans icon on the Navigation Toolbar to proceed to the Manage Channel Plans page. 3) With the channel plan you intend to edit highlighted in the Manage Channel Plans table, click the Edit icon in the Table Toolbar to proceed to the Edit This Channel Plan page. Copyright 2008 JDSU, LLC 13

32 4) Click the tab you wish to edit and double-click the value of each item you intend to change to make the table cell editable. 5) Press Enter to complete each edit. Q. How do I import my FDM-100 server database files to my TechComplete Test Productivity Pack server database? To import FDM-100 server database files: 1) Refer to the TechComplete Test Productivity Pack Getting Started Guide. Data Backup and Restoration Q. What is the backup procedure I use to protect my TechComplete Test Productivity Pack data? Execute the TPPServerBackup.bat script based on the README file's instructions. 1) Locate the Acterna FDM-250 folde its location was determined when TPP was installed. It is typically located in the C:\Program Files folder. Open this folder. 2) Open the bin folder in that folder. 3) Open and read the TPPServerBackup_README.txt file in that folder to determine parameters needed when executing the script. 4) Execute the TPPServerBackup.bat script regularly. Each execution of this script will restart the TPP, Tomcat, and MySQL Servers. Q. If there is a problem with my PC, how do I restore the data in my TechComplete Test Productivity Pack server? 1) Locate the Acterna FDM-250 folde its location was determined when TPP was installed. It is typically located in the C:\Program Files folder. Open this folder. 2) Open the bin folder in that folder. 3) Open and read the TPPServerBackup_README.txt file in that folder to determine steps needed to restore a backup created during a TPP upgrade or from the TPPServerBackup.bat script. Meter Synchronization Q. The meter (DSAM firmware version 2.0 or later) that I attempted to synchronize with TechComplete Test Productivity Pack indicates that the synchronization failed. What should I do? 1) Make sure you have added this meter to your inventory. If not, do so and try again. Copyright 2008 JDSU, LLC 14

33 2) Choose a Meter Setup: JDSU's DSAM meters have their own Ethernet and RF settings that allow them to be uniquely identified on the network. There are three synchronization connection options for your DSAM meters - Ethernet connection to a LAN, RF connection to a LAN, or direct Ethernet connection to your PC. Option 1) Ethernet Connection to a LAN with a Domain Host Controller - Your PC must have a static IP address. - The DSAM can obtain a dynamic IP address from the DHCP Server or have a static IP address. - On the meter, enter the DSAM IP address under Configure>General>Ethernet Network. Choose "DHCP" for a dynamic IP address or "Let me specify below" for a static address. - If "DHCP" is selected, no further DSAM IP configuration is required. If "Let me specify below" is selected, enter the correct static IP address and subnet mask in the space provided. (See your System Administrator, if necessary, to obtain these.) - Under Configure>Access>PC Connection, enter the PC IP address and select Ethernet as your preferred connection. Option 2) RF Connection to a LAN with a Domain Host Controller - Your PC must have a static IP address. - The DSAM can obtain a dynamic IP address from the DHCP Server or have a static IP address. - On the meter, enter the DSAM IP address under Configure>General>RF Network. Choose "DHCP" for a dynamic IP address or "Let me specify below" for a static address. - If "DHCP" is selected, no further DSAM IP configuration is required. If "Let me specify below" is selected, enter the correct static IP address and subnet mask in the space provided. (See your System Administrator, if necessary, to obtain these.) - Under Configure>Access>PC Connection, enter the PC IP address and select RF as your preferred connection. Option 3) Direct Ethernet Connection using a Cross-over Cable - Your PC and DSAM must have a static IP address with the same subnet mask. - The first three groups of numbers in the IP address should match. (For example if a PC's IP Address is and Subnet Mask is , then the DSAM's static IP should be xxx and Subnet Mask should be ) - On the meter, enter the DSAM IP address under Configure>General>Ethernet Network. Enter the correct static IP address and subnet mask in the space provided. (See your System Administrator, if necessary, to obtain these.) - Under Configure>Access>PC Connection, enter the PC IP address and select Ethernet as your preferred connection. Q. When I suspect that a meter may not be fully synchronized with TechComplete Test Productivity Pack, what can I do to achieve a full synchronization? On the Manage Meter Assets page, right click on the meter in the table and select Perform Comprehensive Synchronization to receive ALL of the meter's configuration and measurement files upon the next synchronization. Copyright 2008 JDSU, LLC 15

34 NOTE: When you select Perform Comprehensive Synchronization a Perform Comprehensive Synchronization dialog box is displayed that provides two choices. Receive configuration and measurement files FROM this meter. OR Send configuration and measurement files TO this meter. Q. When I synchronize a meter with TechComplete Test Productivity Pack, the meter does not receive the channel plan I created. How do I transfer this plan to the meter? 1) Deploy the channel plan to the meter using the Deploy Channel Plans page. 2) Synchronize to move the deployed plan to the meter. Copyright 2008 JDSU, LLC 16

35 Getting technical assistance Additional "Welcome" topics For technical assistance on this product or installation support please contact the JDSU technical assistance center (TAC) at: Ext United States Ext Worldwide the TAC for the Americas at catvsupport@jdsu.com If you have any order related questions regarding the TechComplete Test Productivity Pack software please contact the JDSU Customer Interaction Center (CIC) at: Ext United States Ext Worldwide the CIC for the Americas at indcustomercare@jdsu.com Copyright 2008 JDSU, LLC 17

36 Icon glossary Note: This is a text only version Help System links are not enabled. Use the Help "previous" button ( ) to return to the last-viewed page. Navigation Toolbar Click the icon of your choice in the Navigation Toolbar (shown below) for fast access to the primary features of TechComplete Test Productivity Pack. 1) Home - Proceed to the TechComplete Test Productivity Pack Home page 2) Refresh - Refresh the current page 3) Help - Proceed to the Help System information for the current page 4) Manger Meter Assets - Proceed to the Manage Meter Assets home page 5) Manage Channel Plans - Proceed to the Manage Channel Plans home page 6) Manage Limit Plans - Proceed to the Manage Limit Plans home page 7) Manage Field Measurements - Proceed to the Manage Field Measurements home page 8) Manage Location Files - Proceed to the Manage Location Files home page 9) Search for and View Test Results - Proceed to the TechComplete Test Reporting System home page 10) Manage your RSAM Network - Proceed to the Manage Your RSAM Network home page 11) Operate a DSAM Remotely from your PC - Proceed to the Remote DSAM window 12) Control Field Technician Accsess to Browser Applications - Proceed to the Meter Browser Management log in page Copyright 2008 JDSU, LLC 18

37 Copyright 2008 JDSU, LLC 19

38 Customer Services About our Services Note: This is a text only version Help System links are not enabled. JDSU offers an unmatched portfolio of services to deploy, support and innovate purchased equipment through its Customer Care and Global Services and Solutions organizations. Customer Care is standard with every product sale and consists of business hour technical assistance, inwarranty repair, calibration, and upgrade services. Global Services and Solutions provides professional services to optimize product capabilities and maximize efficiencies, including field engineering and deployment, technical training, product support, consulting and custom software development. Together these organizations supply the services necessary successfully utilize purchased equipment. Copyright 2008 JDSU, LLC 20

39 Customer Care Customer Care is accompanied with the sale of every JDSU product. Customer Care services include: Needs Analysis on Products and Services Comprehensive Product and Service Literature Pre-Sales Consulting Technical Assistance (Business Hour) Instrument Repair (Under Warranty Repair and Calibration Services) Immediate Return Authorizations Contact a Customer Care representative through your local distributor or by accessing for information on upgrades, calibration, warranty policies or any of Global Services and Solutions offerings. Representatives also provide assistance with product repairs and returns. Technical assistance (business hour) Expert business hour technical support, including help with product configuration, circuit qualification, and complete network trouble sectionalization is provided with your product. For around-the-clock support, 7x24 technical assistance may be purchased through Global Services and Solutions FleetCare program. Instrument repair Our service centers provide repair, calibration and upgrade services for under warranty equipment. JDSU understands the impact of equipment down time on operations and is staffed to ensure a quick turnaround. Available services include the following: Product Repair All equipment returned for service is tested to the same rigorous standards as newly manufactured equipment. This ensures products meet all published specifications, including any applicable product updates. Calibration JDSU's calibration methods are ISO 9001 approved and based on NIST standards. Factory Upgrades Any unit returned for a hardware feature enhancement will also receive applicable product updates and will be thoroughly tested, ensuring peak performance of the complete feature set. Additional repair, calibration and upgrade services are available for purchase through Global Services and Solutions. Equipment return instructions Please contact your local Customer Care location via telephone or web site for Return or Reference Authorization to accompany your equipment. For each piece of equipment returned for repair, attach a tag that includes the following information: Copyright 2008 JDSU, LLC 21

40 Owner's name, address, and telephone number. The serial number, product type, and model. Warranty status. (If you are unsure of the warranty status of your instrument, contact JDSU Customer Care.) A detailed description of the problem or service requested. The name and telephone number of the person to contact regarding questions about the repair. The return authorization (RA) number (US customers), or reference number (European Customers). If possible, return the equipment using the original shipping container and material. If the original container is not available, the unit should be carefully packed so that it will not be damaged in transit; when needed, appropriate packing materials can be obtained by contacting JDSU Customer Care. JDSU is not liable for any damage that may occur during shipping. The customer should clearly mark the JDSU-issued RA or reference number on the outside of the package and ship it prepaid and insured to JDSU. Copyright 2008 JDSU, LLC 22

41 Warranty Information Note: This is a text only version Help System links are not enabled. The warranties described herein shall apply to all commercially available JDSU products. Any additional or different warranties shall apply only if agreed to by JDSU in writing. These warranties are not transferable without the express written consent of JDSU. Hardware Warranty JDSU warrants that Hardware Product sold to customer shall, under normal use and service, be free from defects in materials and workmanship. Information regarding the specific warranty period for this product can be obtained by contacting your local JDSU Customer Service Representative, or at our web site If installation services have been ordered, the warranty period shall begin on the earlier of (1) completion of installation, or (2) thirty (30) days after shipment to Customer. If Installation Services have not been ordered, the warranty period shall begin upon shipment to Customer. Hereafter these periods of time shall be collectively referred to as the "Initial Warranty Period." JDSU's obligation and customer's sole remedy under this Hardware Warranty is limited to the repair or replacement, at JDSU's option, of the defective product. JDSU shall have no obligation to remedy any such defect if it can be shown: (a) that the Product was altered, repaired, or reworked by any party other than JDSU without JDSU's written consent; (b) that such defects were the result of customer's improper storage, mishandling, abuse, or misuse of Product; (c) that such defects were the result of customer's use of Product in conjunction with equipment electronically or mechanically incompatible or of an inferior quality; or (d) that the defect was the result of damage by fire, explosion, power failure, or any act of nature. JDSU performed repairs shall be warranted from defective material and workmanship for a period of one-hundred-eighty (180) days, or until the end of the Initial Warranty Period, whichever is longer. Risk of loss or damage to Product returned to JDSU for repair or replacement shall be borne by customer until delivery to JDSU. Upon delivery of such product, JDSU shall assume the risk of loss or damage until that time that the product being repaired or replaced is returned and delivered to customer. Customer shall pay all transportation costs for equipment or software shipped to JDSU for repair or replacement. JDSU shall pay all transportation costs associated with returning repaired or replaced product to customer. Software Warranty JDSU warrants that Software Products licensed to Customer shall, under normal use and service, and for a period of ninety (90) days from the date of shipment of the Software to Licensee (the "Warranty Period"), perform in all material respects in accordance with the published specifications for such Software as established by JDSU. However, JDSU does not warrant that the Software will operate uninterrupted or error free, operate in the combination with other software, meet Customer's requirements, or that its use will be uninterrupted. JDSU's obligation and Customer's sole and exclusive remedy under this Software Warranty is limited to, at JDSU's option, either (i) correcting the material errors reported to JDSU in writing by Customer during the Warranty Period and which JDSU is able to reproduce, (ii) replacing such defective Software, provided that JDSU received written notice of such defect within the Warranty Period, or (iii) Copyright 2008 JDSU, LLC 23

42 provided that JDSU received written notice of such defect within the Warranty Period, terminating the License and, upon return to JDSU of the Software, Documentation and all other materials provided by JDSU under the applicable License, providing Customer with a refund of all charges paid with respect thereto. JDSU shall have no warranty obligations hereunder if (a) the Software is altered or modified or is merged with other software by Customer or any third party or (b) all or any part of the Software is installed on any computer equipment other than the Designated Server or used with any operating system for which the Software is not designed. Services Warranty JDSU warrants that the Services provided by JDSU, if any, shall be performed promptly, diligently and in a professional manner in accordance with the commercial standards of the industry. JDSU shall not, however, be responsible for any delays that are not due to JDSU's fault or negligence or that could not have reasonably been foreseen or provided against. WARRANTY DISCLAIMER FOR HARDWARE, SOFTWARE, AND/OR SERVICES FURNISHED BY JDSU, THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTEES AND CONDITIONS, EXPRESS OR IMPLIED. JDSU SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, ON ANY HARDWARE, SOFTWARE, DOCUMENTATION OR SERVICES INCLUDING BUT NOT LIMITED TO WARRANTIES RELATING TO QUALITY, PERFORMANCE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS THOSE ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE. UNDER NO CIRCUMSTANCES WILL JDSU BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES RELATED TO BREACH OF THIS WARRANTY. Copyright 2008 JDSU, LLC 24

43 Global services and solutions Global Services and Solutions markets a broad portfolio of services to enable customers to aggressively build their competitive advantage within the markets they serve. Global Services and Solutions innovative offerings respond to our customers' dynamic needs: System deployment and field engineering services Technical training Product support Consulting Custom software development Integrated service programs Additional information can also be found on our web site under Services. Copyright 2008 JDSU, LLC 25

44 System deployment and field engineering JDSU offers a range of support services for our centralized test systems, designed around the needs of the customer's network. Field engineering and deployment services provide a variety of options for implementing the test system into the network. Deployment Thorough deployment process covers the initial site survey through hardware and software installation, allowing rapid integration of systems product into customers' environment without the use of their own resources. Deployment includes survey, configuration, installation of hardware and software, site planning, cabling, acceptance testing, staging, certification and system documentation. Basic Service for Systems In today's fast-paced world of communications, network operators are deploying increasingly complex communications test and management systems. JDSU's Basic Service for Systems is designed to provide the system experts, support and methodologies to facilitate the integration of systems products into customers' environments. Basic Service for Systems encompasses system deployment, training, software upgrades, technical assistance and repair. This service is subject to availability, please visit or contact Customer Care for additional information. Copyright 2008 JDSU, LLC 26

45 Training JDSU delivers training in instructor-led or alternative learning formats that are flexible, convenient, and timely. Our training solutions portfolio consists of network-specific test and management tools for optical transport, cable, access, data, and wireless environments. Instructor-led training: Public courses (JDSU sites) Public courses help participants quickly acquire fundamental skills or broaden their communications knowledge with advanced instruction. Our courses deliver the ideal mix of theory and practice. On-site training (Customer site) JDSU provides practical, customized instruction at the customer's designated site. Whether your goal is to shorten turn-up times or increase operation-wide efficiency, on-site training can be a costeffective way to train from one to 10 participants. Prior to training, the instructor contacts the customer to ensure the course content is aligned with the organization's training needs. We conduct step-bystep reviews of current technologies and products to help both new and experienced technicians translate theory into practical, hands-on expertise. When scheduling an on-site course, please note that JDSU requires a minimum commitment of two consecutive days of training. Courses that are only one day in duration may either be paired with another course for a minimum total of two training days, or presented on two consecutive days to different groups of participants. Alternative learning: Courseware licensing program and train-the-trainer Recommended for customers with internal training departments, JDSU's Courseware Licensing Program is a fast, affordable alternative that allows our customers to train their own staff using JDSU's courseware. Each course provides comprehensive instructor and participant materials to ensure consistent content delivery for the length of the agreement. A critical part of Courseware Licensing is the Train-the-Trainer program, which prepares the organization's own instructors to deliver JDSU training courses. Courseware Licensing is sold in increments of one, two, or three years. Computer-based training (CBT) By blending learning with technology, JDSU's CBT program provides our customers with a costeffective way to learn technology fundamentals and product applications. Topics include ATM, Frame Relay, ISDN, LAN Basics, Fiber Optics, and more. CBTs are designed to complement both public and on-site training; they can serve to prepare students for classroom JDSU courses or be used after instructor-led training to reinforce learning. In addition to our pre-packaged CBTs, JDSU customdevelops CBTs to meet your organization's training needs. To enroll in a course or for more information on the variety of JDSU training programs available, call or visit and complete the Training Requirement Form. Copyright 2008 JDSU, LLC 27

46 Product Support Note: This is a text only version Help System links are not enabled. To continue repair, maintenance and upgrades after a product's warranty expires, JDSU offers a variety of product support plans. FleetCare Designed for customers with ten or more JDSU products, FleetCare extends each product's initial factory warranty to include repair parts, labor and one-way shipping. FleetCare allows customers to upgrade the base package with a variety of options, including Calibration Plans, Calibration Plan with Manager, Loaners, 7x24 Technical Assistance and Software Enhancement Agreements. Software Enhancement Agreements In response to new developments in technology, JDSU continually upgrades and revises the software that drives many of its products. Software Enhancement Agreements automatically ships the latest software revisions, releases and upgrades to ensure products are operating at the most technologically advanced level. Product Maintenance Agreements Yearly repair and calibration maintenance agreements simplify billing and help ensure equipment is always operating at optimum levels. Product maintenance agreements can be used to extend a current warranty or provide protection for out-of-warranty units. Repair Pricing Options For out-of-warranty repairs, JDSU offers two additional pricing options: time and material pricing and flat rate pricing. Under time and material pricing, customers are billed for the actual cost of the repair, making this a cost-effective method for minor repairs. Under flat rate pricing, customers pay a fixed service charge to repair unit failures (excluding damage or abuse). Copyright 2008 JDSU, LLC 28

47 Consulting Services Note: This is a text only version Help System links are not enabled. To quickly improve our customer's efficiency and productivity, JDSU offers personalized consulting programs designed to meet specific client needs. Our consulting staff will work as part of your team, providing a valuable blend of subject matter proficiency, an in-depth test and measurement systems perspective, and trusted telecommunications industry vision. Methods and Procedure Development JDSU's Methods and Procedure Development services include consulting with your staff and assessing your network plant's current test and turn-up procedures. After evaluating the skill level of your workforce in specific technologies and procedures, a JDSU team of experts identifies potential areas of improvement and makes appropriate recommendations in a formal implementation plan. Depending on your staff 's level of expertise, test procedures can be written to any level of detail, from general methods and procedures to detailed "button-by-button" test and network equipment-specific procedures. In addition, JDSU's experts offer hands-on training for your field technicians and can resolve specific problems at the central office. JDSU develops test plans and procedures for Service Providers, End-users and Manufacturers of Network Equipment. Test Automation With JDSU's Test Automation Development, a team of experts can develop customized automated and remote testing solutions so that you can keep your network functioning at peak levels. After consulting with you, the JDSU team can determine which of JDSU's test and analysis equipment and automation platforms can best streamline your testing processes, data analysis, and test result storage methods. The consulting team can develop and integrate automated testing applications on customers' currently installed computer platforms that match existing methods and procedures. A JDSU team of consultants can assist customers throughout every stage of the development and implementation of automated and remote testing solutions. Services range from developing automated scripts to integrating customized software applications to developing drivers to automated manufacturing tests. On-site Test and Measurement Service JDSU On-site Test and Measurement Service provides testing expertise to expedite the implementation, turn-up, and provisioning of network services. Applying their knowledge to your specific network requirements, JDSU's network consultants can quickly verify transmission systems' implementation, assess a fiber plant's suitability for advanced services, future-proof your system. Because incomplete testing often results in crippling losses of revenue, carriers and providers must operate their networks with a very low margin of error. Difficulties in ensuring network performance are further compounded when technicians must employ unfamiliar yet critical test and measurement processes. But with JDSU's dedicated, highly skilled team of professionals providing communications test and measurement solutions, your staff can concentrate on performing value-added services that will maximize your profitability. Copyright 2008 JDSU, LLC 29

48 Integrated service programs Service Dollars (North America only) To deliver the highest level of support with your product purchase, JDSU offers Service Dollars. Services Dollars can be purchased at anytime, for each JDSU instrument. If purchased at the same time as your product, Service Dollars are discounted 20 percent. This is a significant savings, as Service Dollars can be used towards the purchase of any of Global Services and Solutions offerings. Service Dollars are also flexible in the fact that they can be purchased at anytime and then used later towards the specific service that best fits your support needs. Copyright 2008 JDSU, LLC 30

49 Tools The Configure System Options page allow you to establish a meter calibration interval. Meter Calibration Interval Use this System Administration feature to establish how frequently you would like meters in your inventory to be calibrated. When you assign a meter calibration interval of no less than one month and no more than 99 months, TechComplete Test Productivity Pack software can track the calibration status of your inventory and alert you when a meter requires calibration. Copyright 2008 JDSU, LLC 31

50 Administer SNMP community strings Use this page to define (and to deploy to meters in your inventory) up to four SNMP read community strings. Simple Network Management Protocol (SNMP) read community strings are used as passwords to gain read-only access to the Management Information Base (MIB) of the Cable Modem Termination System (CMTS). A valid SNMP read community string is necessary for DSAMs (Version 2.0 or later) in your meter inventory to perform certain DOCSIS measurements. In addition to providing loop packet loss measurements, DSAM meters equipped with SNMP read community strings will be able to perform separate upstream and downstream packet loss measurements and a signal-to-noise measurement on the upstream path. To accommodate tests on more than one CMTS device, the DSAM is capable of sequencing through up to four read community strings. Right Panel To define each SNMP read community string, enter up to 32 alphanumeric characters in each edit box on this page. Each character will be displayed as an asterisk (*) when you enter it. When you have defined or edited these strings, press the Done button at the bottom of the page to save them on this page and deploy them to all DSAMs currently in your TechComplete Test Productivity Pack inventory. This deployment will occur upon the next synchronization of each meter, and meters added to your inventory in the future will automatically receive the strings upon their initial synchronization. NOTE: Because SNMP community strings are universal settings for all DSAMs in your TechComplete Test Productivity Pack meter inventory, when you click the Done button all meters in the table on the Manage Meter Assets page will indicate that synchronization is required. NOTE: For security purposes, SNMP read community strings that are deployed to DSAMs are not editable or viewable by DSAM users. Copyright 2008 JDSU, LLC 32

51 Client Options Note: This is a text only version Help System links are not enabled. Signal Level Units Use this Option feature to choose how measurement data will be displayed on FDM-100 (without affecting how individual meters are collecting this data). Simply click the radio button of your choice to select the signal level units TechComplete Test Productivity Pack will use. Signal Quality Units Use this Option feature to choose how measurement data will be displayed on FDM-100 (without affecting how individual meters are collecting this data). Simply click the radio button of your choice to select the signal quality units TechComplete Test Productivity Pack will use. Hum Units Use this Option feature to choose how measurement data will be displayed on FDM-100 (without affecting how individual meters are collecting this data). Simply click the radio button of your choice to select the hum units TechComplete Test Productivity Pack will use. Copyright 2008 JDSU, LLC 33

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53 Manage Meter Assets Left Panel The work panel on the left side of your screen is divided into three sections. The top section contains links other pages regarding frequent tasks you will perform from this page. The middle section contains updated summary information about the general status of your meter inventory. The bottom section contains details about the meter you have highlighted in the Meter Asset Table on the right panel. Task Links To perform tasks associated with each link title, proceed to the following Manage Meter Assets pages by clicking on the left panel link: Configure Network Settings - Proceed to the Configure Network Settings page Administer Meter Security - Proceed to the Administer Meter Security page Administer SNMP Community Strings - Proceed to the Administer SNMP Community Strings page Upgrade Meters - Proceed to the Upgrade Meters page Undo Pending Meter Upgrades - Proceed to the Undo Pending Meter Upgrades page Check for Meter Firmware Upgrades - Proceed to the JDSU Firmware Upgrade web page. Meter Inventory Status The status section of the left panel contains updated summary information about the general status of your meter inventory. The top line indicates the number of meters in your inventory. As your meters are updated, require synchronization, or incur synchronization errors, their status is summarized in this section. Meter Details Details about the meter you have highlighted in the Meter Asset Table are displayed on three tabs in this section. Click on the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel The work panel on the right side of your screen contains a Meter Asset Table providing complete status information about your entire meter inventory. Directly above this table is a toolbar that allows you to perform common functions or easily display other pages within the Manage Meter Assets section. Meter Asset Table The Meter Asset Table provides complete status information about your entire meter inventory. This table contains (from left to right): an icon representing the synchronization status of the meter an icon representing the family (type) of meter the model type of the meter Copyright 2008 JDSU, LLC 35

54 the serial number of the meter the name of the employee assigned to the meter the date of the last synchronization attempt the synchronization status of the meter the date the meter was last calibrated an alert icon if the current date exceeds the user-defined date of required calibration for the meter (See Tools\Options on the Menu Bar) the firmware version number the hardware version number NOTE: Double-click any row in the table to proceed directly to the Configure This Meter page (regarding the meter selected in that row). In your Meter Asset Table, a Template meter is loaded into your TechComplete Test Productivity Pack meter inventory. When adding a new meter to your inventory, you can use Template meter settings (configuration, channel plans, limit plans) as the settings for the new meter. You can edit the Template meter settings to meet your individual user or overall network needs before adding meters that use the template or at any time thereafter (and you can easily return the Template meter to its original default settings). Remember, however, that the settings on meters in your inventory will always depend on the most recent deployment of those settings from TechComplete Test Productivity Pack and successful synchronization between TechComplete Test Productivity Pack and the meter receiving the newly deployed settings. Table Toolbar In the toolbar located directly above the table, the number of icons available for selection will vary depending on the object currently selected in the table. Click the icon of your choice to perform the following table-related functions: 1) Print - Display a common Print dialog for printing the inventory report 2) Print preview - Display a common Print Preview dialog 3) Add - Proceed to the Add a Meter to Your Inventory page 4) Assign - Proceed to the Assign this Meter page 5) Archive - Proceed to the Archive Meter Files page 6) View sync log - Proceed to the View Synchronization Log for this Meter page 7) Configure - Proceed to the Configure this Meter page 8) Copy this configuration to other meters - Proceed to the Copy this configuration to other meters page 9) Export - Display the Export dialog 10) Delete - Display the verification alert prior to deleting the highlighted meter NOTE: You can display each of these toolbar options simply by right-clicking the meter (row) of your choice in the table. When the menu of options appears, click the option of your choice. NOTE: If you suspect that an DSAM meter may not be fully synchronized with TechComplete Test Productivity Pack, right click on the meter in the table and select Perform Comprehensive Copyright 2008 JDSU, LLC 36

55 Synchronization... to receive ALL of the meter's configuration and measurement files. A Perform Comprehensive Synchronization dialog box is displayed. The Perform Comprehensive Synchronization dialog box allows you to select either one of the following configuration and measurement file choices. Receive configuration and measurement files FROM this meter. Send configuration and measurement files TO this meter. NOTE: If you suspect that an RSAM meter may not be fully synchronized with TechComplete Test Productivity Pack, right click on the meter in the table and select Synchronize this RSAM to receive ALL of the meter's configuration and measurement files. Copyright 2008 JDSU, LLC 37

56 Add a meter to your inventory Learn how to connect meters for synchronization Right Panel Use the work area on the right panel to add up to 500 meters to your inventory. 1) Select the type of meter you are adding and enter its serial number NOTE: After selecting the meter type, you MUST enter the meter's serial number in the box provided (7-digit maximum). If you do not enter a valid meter serial number, the Done button at the bottom of the page will be disabled, prohibiting your addition of the meter. 2) Choose your first-time synchronization preference for this meter You have two options regarding what will happen the first time you synchronize TechComplete Test Productivity Pack with the meter you are adding: Option 1: Continue to use the meter's current settings - Do you want this meter's existing configuration settings to be copied onto this software when you first synchronize? If you wish to maintain the settings on the meter, click the get the existing configuration settings from this meter upon first synchronization radio button. The operator information will be copied onto TechComplete Test Productivity Pack from the About Me section of the meter. Option 2: Replace the meter's current settings with TechComplete Test Productivity Pack's template meter settings - The default configuration option on TechComplete Test Productivity Pack is send the template meter settings to this meter upon first synchronization. This allows you to copy settings from the template meter to the one you are adding to your inventory and to manually enter the employee name and employee identification number in the boxes provided. Each box holds a maximum of 32 alphanumeric characters. (To edit the template meter settings prior to sending them to the meters you are adding to your inventory, select [highlight] the template meter on the Manage Meter Assets page and click the Configure icon [see Icon Glossary] in the table toolbar.) 3) Enter comments (optional) Enter up to 255 alphanumeric characters of information in the Comments space provided. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Click the Done button to complete your selections on this page and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 38

57 Assign this meter Left Panel Note: This is a text only version Help System links are not enabled. Meter Details Details about the meter selected (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel Use this page to assign the selected meter by entering (or editing) the employee name and employee identification number and by choosing a limit plan and active channel plan for the meter. The serial number of the meter you are assigning is shown in the box directly below the page title. To assign the meter, follow these three steps: 1) Enter the employee name and ID number (using up to 32 alphanumeric characters for each) in the boxes provided. Click the (Step 1) checkbox to select or deselect the PIN (personal identification number) option. When the box is checked, the meter user will be required to enter a valid PIN prior to entering (editing) this operator information on the meter. 2) (This step is optional.) Click the checkbox to select or deselect the PIN (personal identification number) option. When the box is checked, the meter user will be required to enter a valid PIN prior to selecting the active channel plan. Checking this box also enables the drop-down box listing all channel plans stored on the meter. From this list, click on the plan of your choice. 3) Select the active limit plan by clicking the drop-down box on the page in Step 3 and by clicking on the limit plan of your choice. About the Active Limit Plan in Relation to Plans in the TechComplete Test Productivity Pack Repository The meter's active limit plan (Step 3) can compare to plans in the TechComplete Test Productivity Pack repository in one of three ways: 1) It can be identical to a plan in the repository with the same name (when the plan has not been edited on the meter and matches the repository plan) 2) It can be different from the plan in the repository (because it has been edited on TechComplete Test Productivity Pack and not re-deployed upon synchronization or because it has been edited on the meter) 3) It can exist only on the meter and not in the repository (because the plan with the same name was deleted from the repository). Copyright 2008 JDSU, LLC 39

58 To properly interpret the condition of the active plan in relation to those in the TechComplete Test Productivity Pack repository, it is important to read the drop-down box in Step 3 correctly. Click the link below to review a graphic view of these scenarios. How to Read the Drop-Down Box in Step 3 Click the Done button to complete your selections on this page and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 40

59 About the Active Limit Plan in Relation to Plans in the TechComplete Test Productivity Pack Repository How to Read the Drop-Down Box in Step 3 on the Assign This Meter page: The meter's active limit plan (Step 3) can compare to plans in the TechComplete Test Productivity Pack repository in one of three ways: 1) The meter's limit plan can be identical to a plan in the repository with the same name (when the plan has not been edited on the meter and matches the repository plan). The Default LP shown below in the top box (with the drop-down arrow) is identical to the one with the same name in the repository. Plans in the repository are shown in the bottom box. 2) The meter's limit plan can be different from the plan in the repository (because it has been edited on TechComplete Test Productivity Pack and not re-deployed upon synchronization or because it has been edited on the meter). The Default LP shown below in the top box (with the drop-down arrow) is different from the one with the same name in the repository. Two things indicate this - an asterisk next to the plan name in the top box and the same plan name repeated with and without an asterisk in the bottom box. 3) The meter's limit plan can exist only on the meter and not in the repository (because the plan with the same name was deleted from the repository). The Default LP shown below in the top box (with the drop-down arrow) does not exist in the repository. Two things indicate this - an asterisk next to the plan name in the top box and the same plan name repeated with an asterisk in the bottom box but without the name listed again without an asterisk. Although plans in the repository are shown in the bottom box, the meter's active plan (which is listed in the bottom box as well with an asterisk) is not Copyright 2008 JDSU, LLC 41

60 currently in the repository. (You may add this plan to the repository by archiving it on the Archive Meter Files page. This drop-down box will then resemble the condition of the first scenario shown above.) Copyright 2008 JDSU, LLC 42

61 Configure the general settings of this meter Left Panel Task Links To perform tasks associated with each link title, click the associated left-panel link: Reset this meter to the template configuration - Displays a verification alert box prior to copying the configuration from the template to this meter Copy this configuration to other meters - Proceed to the Copy this configuration to other meters page Meter Details Details about the meter selected (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel - General Tab Use this tab to configure the following settings for the meter (or meter template) indicated in the box above the tab - battery conservation, meter user information (About Me), date and time, printer and network settings, regional preferences, and meter security. NOTE: Click the Default button to the right of any item that you wish to reset to the configuration value currently stored in the template for this meter type. (When you edit the meter template, these new settings become the default settings that will be applied when you click the Default button when configuring other meters. To return the template to its factory settings, click the Default button(s) when configuring the template.) NOTE: Some of the following configuration settings are not available on certain types of meters. Battery Conservation To get the longest use from each battery charge, select settings that best suit the user's current work practices. From the preset options, you can select when the meter will shut off after a period of nonuse and when the backlight will shut off. Click the down arrow on the drop-down box to display your options. Then click the option of your choice. The unedited template default time for meter shut off is 15 minutes. The unedited template default time for backlight shut off is "15 seconds." About Me In the box provided, enter the user name assigned to this meter using up to 32 alphanumeric characters. In the next box, use up to 32 alphanumeric characters to enter the employee identification number associated with this user name. Copyright 2008 JDSU, LLC 43

62 Click the checkbox to select or deselect the PIN (personal identification number) option. When the box is checked, the meter user will be required to enter a valid PIN prior to editing the user name and identification number. Date and Time Use this section to allow a meter user to set the date and time on a selected meter. Click the checkbox to select or deselect the meter user privileges to set date and time of selected meter. When the box is checked, the meter user is granted privileges. Printer The unedited template default printer setting is an Epson (serial) printer using 66 lines per page. The alternate printer option is Citizen (serial), and you can configure either printer to print up to 99 lines per page. Click the down arrow on each drop-down box to display your options. Then click the option of your choice. Ethernet Network Use this section to configure your TCP/IP protocol for the selected meter. You can obtain the IP address from the DHCP server or specify the IP address, subnet mask, default gateway values and DNS Server in the boxes provided. Click the down arrow on the drop-down box to display these two options. Then click the option of your choice. If you choose to specify the IP address, subnet mask, default gateway, and DNS server values in the boxes provided, enter numeric values from to Click the Default button to the right of each box if you would like to use the template value. Click the checkbox to select or deselect the PIN (personal identification number) option. When the box is checked, the meter user will be required to enter a valid PIN prior to editing the Ethernet network TCP/IP protocol. RF Network Use this section to configure your TCP/IP protocol for the selected meter. You can obtain the IP address from the DHCP server or specify the IP address, subnet mask, default gateway values and DNS Server in the boxes provided. Click the down arrow on the drop-down box to display these two options. Then click the option of your choice. If you choose to specify the IP address, subnet mask, default gateway, and DNS server values in the boxes provided, enter numeric values from to Click the Default button to the right of each box if you would like to use the template value. Click the checkbox to select or deselect the PIN (personal identification number) option. When the box is checked, the meter user will be required to enter a valid PIN prior to editing the RF network TCP/IP protocol. Regional Preferences Use this section to specify the type of language, date format, signal level units, temperature units, and digital performance units you prefer. Copyright 2008 JDSU, LLC 44

63 Each drop-down box may be edited individually. Click the down arrow on each drop-down box to display your options. Then click the option of your choice. To save time, you can edit fewer boxes by first selecting the region of your choice with the Preset To drop-down box (which automatically selects default settings for date format, signal level units, temperature units, and digital performance units based upon the locale you choose). The unedited template default language is English; all other regional preference defaults are based on the language selected. Click the checkbox to select or deselect the PIN (personal identification number) option. When the box is checked, the meter user will be required to enter a valid PIN prior to editing the regional preferences. Security Use this section to specify the PIN (personal identification number) for this meter and to enable or disable the meter's security protection. Enter no fewer than four digits (0-9) in the box provided for the PIN. Click the down arrow on security protection drop-down box to display your options. Then click the option of your choice. When necessary, click the Choose Protected Items button to proceed to the Choose which configuration items to protect page. Click the Done button to complete your selections on this page and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 45

64 Configure the measure settings of this meter Left Panel Task Links To perform tasks associated with each link title, click the associated left-panel link: Reset this meter to the template configuration - Displays a verification alert box prior to copying the configuration from the template to this meter Copy this configuration to other meters - Proceed to the Copy this configuration to other meters page Meter Details Details about the meter selected (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel - Measure Tab Use this tab to select a limit plan and to specify the best measurement settings for the selected meter (or meter template). NOTE: Click the Default button to the right of any item that you wish to reset to the configuration value currently stored in the template for this meter type. (When you edit the meter template, these new settings become the default settings that will be applied when you click the Default button when configuring other meters. To return the template to its factory settings, click the Default button(s) when configuring the template.) NOTE: Some of the following configuration settings are not available on certain types of meters. Limit Plan The limit plan drop-down box lists all available limit plans for this meter. Click the down arrow on the drop-down box to display your options. Then click the option of your choice. NOTE: The name of the limit plan currently in the meter's virtual directory appears in the drop-down box as an additional item only when it is a different version than the one in the TechComplete Test Productivity Pack archive. This occurs when the plan has been edited on the meter and then uploaded to TechComplete Test Productivity Pack or when it has been edited on the PC since the last time it was deployed to this meter. This is indicated by an asterisk after the name and a note appearing under the drop-down box that states, "* indicates this is the meter's current plan and is a different version from the one archived." DOCSIS Throughput (Not available on all meters) Downstream HTTP server IP address Enter the IP address of the downstream HTTP server to be used for DOCSIS throughput testing. Copyright 2008 JDSU, LLC 46

65 File to be transferred by the meter Enter the name of the file to be transferred by the meter during DOCSIS throughput testing. Other Settings The unedited template default increment setting is 0.01 MHz. Alternate settings may be specified in 10 khz steps from 0.01 to 100 MHz. Channels may be ordered for lists and tuning numerically or by frequency. The unedited template default channel order setting is ";frequency."; Click the down arrow on the drop-down box to display your options. Then click the option of your choice. The unedited template default DOCSIS configuration setting is ";range only."; Alternate choices include ";range and registration"; and ";registration with CPE initialization"; (which is necessary for DOCSIS throughput, ping, and packet loss testing). Click the down arrow on the drop-down box to display your options. Then click the option of your choice. The default DOCSIS version setting is "1.1". An alternate choices are "1.0 and 2.0". Click the down arrow on the drop-down box to display your options. Then click the option of your choice. The default QAM Sensitivity configuration is normal. An alternate choice is high.click the down arrow on the drop-down box to display your options. Then click the option of your choice. Click the Done button to complete your selections on this page and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. VoIPCHECK Server IP address Enter the server's IP address. Ethernet Port of the Server Enter the name of the server's ethernet port. CODEC to Simulate Select the CODEC value. NOTE: The CODEC values available are G.711u, G.711a, G.728, G.729, and G.729e. Size of the jitter buffer (ms) Enter the jitter buffer size in milliseconds. Copyright 2008 JDSU, LLC 47

66 Configure the channel plan settings of this meter Left Panel Task Links To perform tasks associated with each link title, click the associated left-panel link: Reset this meter to the template configuration - Displays a verification alert box prior to copying the configuration from the template to this meter Copy this configuration to other meters - Proceed to the Copy this configuration to other meters page Meter Details Details about the meter selected (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel - Channel Plans Tab Use this tab to select or configure the downstream plan for the selected meter. The channel plan table displays all channel plans currently stored on the meter. The table is comprised of the following columns (from left to right): an icon representing a channel plan the name of the channel plan the number of enabled channels a radio button used to select the active channel plan a checkbox used to specify channel plan security for this meter (only) the date the channel plan was created the date the channel plan was last modified a read-only description of the channel plan Click the checkbox above the table to select or deselect the PIN (personal identification number) option. When the box is checked, the meter user will be required to enter a valid PIN prior to selecting the active channel plan on the meter. NOTE: The "Active" column containing radio buttons used to select the active channel plan is enabled only when the PIN checkbox has been "checked." You may select the meter's active channel plan only when the PIN is also required to change it on the meter. You cannot delete (remove) the active channel plan from the table, and the table must contain at least one active channel plan. Two buttons below the table allow you to add or remove channel plans: click the Add button to proceed to the add channel plans to this meter page click the Remove button to remove the selected (non-active) channel plan from the table Copyright 2008 JDSU, LLC 48

67 Click the Done button to complete your selections on this page and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 49

68 Configure the access settings of this meter Left Panel Task Links To perform tasks associated with each link title, click the associated left-panel link: Reset this meter to the template configuration - Displays a verification alert box prior to copying the configuration from the template to this meter Copy this configuration to other meters - Proceed to the Copy this configuration to other meters page Meter Details Details about the meter selected in the table (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel - Access Tab NOTE: Some of the following configuration settings are not available on certain types of meters. PC Connection Preferred connection Use this section to select an Ethernet or RF connection for PC communication. Click the down arrow on the drop-down box to display your options, then click the option of your choice. IP address and Server socket port Use this read-only section to view the IP address and server socket port configuration. WFA (Work Force Automation) Browser Settings Preferred connection Use this section to select an Ethernet or RF browser setting. Click the down arrow on the drop-down box to display your options, then click the option of your choice. Home URL Define the home URL in the space provided. Proxy server Use this section to enable or disable the proxy server. Click the down arrow on the drop-down box to display each option, then click the option of your choice. Proxy server host name When the proxy server is enabled, enter the host name in the space provided or select the default name by clicking the Default button. Copyright 2008 JDSU, LLC 50

69 Proxy server port number When the proxy server is enabled, enter the port number in the space provided or select the default port by clicking the Default button. Click the Done button to complete your selections on this page and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 51

70 Configure the VoIP settings of this meter Left Panel Task Links To perform tasks associated with each link title, click the associated left-panel link: Reset this meter to the template configuration - Displays a verification alert box prior to copying the configuration from the template to this meter Copy this configuration to other meters - Proceed to the Copy this configuration to other meters page Meter Details Details about the meter selected (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel - General Tab Use this tab to configure the following settings for the meter (or meter template) indicated in the box above the tab - general, SNMP (Simple Network Management Protocol), security, and other. NOTE: Click the Default button to the right of any item that you wish to reset to the configuration value currently stored in the template for this meter type. (When you edit the meter template, these new settings become the default settings that will be applied when you click the Default button when configuring other meters. To return the template to its factory settings, click the Default button(s) when configuring the template.) NOTE: Some of the following configuration settings are not available on certain types of meters. General In the provided text box, enter the location where this VoIP configuration is valid. Up to 32 alphanumeric characters may be used. SNMP (Simple Network Management Protocol) SNMP notification Use this section to select Informs or Traps SNMP notification. Click the down arrow on the dropdown box to display your options, then click the option of your choice. Object ID: Use this read-only section to view the Object ID configuration. Operating Mode Use this section to select PacketCable -compliant, PacketCable provisioning+snmpv3+snmpv2, or non-packetcable -provisioning SNMPv2 only operating Copyright 2008 JDSU, LLC 52

71 mode. Click the down arrow on the drop-down box to display your options, then click the option of your choice. The following SNMP settings are conditionally present and based on the operating mode selected. Manager User Name In the box provided, enter the Manager user name. Up to 32 alphanumeric characters may be used. Engine ID In the box provided, enter the Engine ID. Up to 32 alphanumeric characters may be used. Engine Boot In the box provided, enter the Engine Boot. Up to 32 alphanumeric characters may be used. Engine Time In the box provided, enter the Engine Time. Up to 32 alphanumeric characters may be used. Get the MTA (Multimedia Terminal Adapter) community strings from: Use this section to get the MTA community strings, select the CM (Cable Modem) configuration file, or the values entered below... Click the down arrow on the drop-down box to display your options, then click the option of your choice. MTA read-only community string In the box provided, enter the MTA read-only community string. Up to 32 alphanumeric characters may be used. MTA read/write community string In the box provided, enter the MTA read/write community string. Up to 32 alphanumeric characters may be used. Security Kerberos authentication Use this section to select a full PacketCable compliance, provisioning-only KDC negotiation, disabled, or PacketCable (special) Kerberos authentication. Click the down arrow on the dropdown box to display your options, then click the option of your choice. Continue provisioning when Kerberos authentication fails Use this section to select Yes or No to continue provisioning when Kerberos authentication fails. Click the down arrow on the drop-down box to display your options, then click the option of your choice. Gate ID enforcement Use this section to enable or disable the gate ID enforcement. Click the down arrow on the dropdown box to display your options, then click the option of your choice. Authorization block TLV (Time-Length-Value) format Use this section to enable or disable the Authorization block TLV (Time-Length-Value) format. Click the down arrow on the drop-down box to display your options, then click the option of your choice. UGS-AD (Unsolicited Grant Service with Activity Detection) support Copyright 2008 JDSU, LLC 53

72 Use this section to enable or disable the UGS-AD (Unsolicited Grant Service with Activity Detection) support. Click the down arrow on the drop-down box to display your options, then click the option of your choice. Media security Use this section to enable or disable the Media security. Click the down arrow on the drop-down box to display your options, then click the option of your choice. FQDN (Fully Qualified Distinguished Name) syntax checking Use this section to enable or disable the FQDN (Fully Qualified Distinguished Name) syntax checking. Click the down arrow on the drop-down box to display your options, then click the option of your choice. Other DHCP (Dynamic Host Configuration Protocol) operating mode Use this section to select DHCP (Dynamic Host Configuration Protocol) operating mode option 122 or option 177. Click the down arrow on the drop-down box to display your options, then click the option of your choice. Endpoint 0 ifindex In the box provided, enter the Endpoint 0 ifindex. The range of the Endpoint 0 iflndex is 0 to Endpoint 1 ifindex In the box provided, enter the Endpoint 0 ifindex. The range of the Endpoint 0 iflndex is 0 to Auto-populate the CMS (Call Management Server) table Use this section to select Yes or No to auto-populate the CMS table. Click the down arrow on the drop-down box to display your options, then click the option of your choice. IPSec (IP Securtiy Protocol) Use this section to enable or disable the IPSec (IP Securtiy Protocol). Click the down arrow on the drop-down box to display your options, then click the option of your choice. PKTC compliance Use this section to enable or disable the PKTC compliance. Click the down arrow on the drop-down box to display your options, then click the option of your choice. Provisional response support Use this section to enable or disable the provisional response support. Click the down arrow on the drop-down box to display your options, then click the option of your choice. DTMF (Dual-Tone Multifrequency) region Use this section to select one of the following DTMF (Dual-Tone Multifrequency) regions. Click the down arrow on the drop-down box to display your options, then click the option of your choice. North America Japan England Sweden Copyright 2008 JDSU, LLC 54

73 Germany France tr57 Belguim Finland Italy esti Netherlands Note: This is a text only version Help System links are not enabled. Click the Done button to complete your selections on this page and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 55

74 Configure the Network settings Left Panel Meter Details Details about the meter you have highlighted in the table (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel - Ethernet IP Addresses Tab / RF IP Addresses Tab Use the Ethernet IP Addresses tab and the RF IP Addresses tab on the Configure network settings page to configure the IP addresses of individual meters. The table on each tab (Ethernet and RF) is comprised of the following columns (from left to right): an icon representing the family of the meter displayed in that row the model number of the meter the serial number of the meter the name of the employee assigned to the meter the get IP address from column where your configuration choices are made the IP address of the meter the subnet mask of the meter the default gateway of the meter the DNS server of the meter About the Get IP Address From Column Use the get IP address from column to make your configuration choices about individual meters. You have two initial choices: 1) to use the existing DHCP server configuration settings, or 2) to specify the settings for the IP address, subnet mask, and default gateway by editing the associated table cells for the meter. To edit the configuration setting for an individual meter, follow these steps: 1) Click the get IP address from cell on the row of the meter you intend to configure (the drop-down box will display your choices) 2) Click the configuration option of your choice 3) If you choose Let me specify, click each table cell (in that row) you wish to edit and specify the new configuration. You must use numeric values from to (If you choose DHCP server, the editable table cells are disabled.) When you have specified the IP addresses of your choice, click the Done button to complete the configuration and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 56

75 Configure the MAC address settings Left Panel Meter Details Details about the meter you have highlighted in the table (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel - MAC Addresses Tab Use the MAC Addresses tab on the Configure network settings page to view the MAC addresses of individual meters and their associated cable modems. The table is comprised of the following columns (from left to right): an icon representing the family of the meter displayed in that row the model number of the meter the serial number of the meter the name of the employee assigned to the meter the read-only MAC address of the meter the read-only MAC address of the cable modem When you have finished viewing the MAC addresses table, click the Done button or the Cancel button to return to the previous page. Copyright 2008 JDSU, LLC 57

76 Copy this configuration to other meters Left Panel Meter Details Details about the meter you have highlighted in the table (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel Use this page to copy one or more configuration parameters of the selected meter (shown in the "select which configuration items you want to copy" table) to other meters (shown in the "select the meters that you want to copy this configuration to" table). NOTE: The bottom table displays all meters in your inventory (except the selected meter). The top table is comprised of a checkbox used to select (or deselect) the following parameters of selected meter: downstream channel plans (Copies all channel plans and sets the active channel plan) limit plan battery conservation printer ethernet network (Does not change IP address) RF network (Does not change IP address) regional preferences security (Includes PIN, date/time setting, and all protected item settings) DOCSIS throughput other settings WFA browers settings VoIP Secure Sync settings Two buttons below each table allow you to quickly select or deselect all of the channel plans displayed in the table: click the Select All button to add checks to all checkboxes in the first column of the table click the Deselect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices, click the Done button to complete the transfer of configuration settings from the selected meter to the meter(s) chosen in the table and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 58

77 Protect configuration items Left Panel Meter Details Details about the meter you have highlighted in the table (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel Use this page to choose configuration items you would like to protect on the selected meter. The table on the right panel contains a listing of configured items and their protection status. When you enter this page, all checkboxes reflect the current state of the meter. The table is comprised of the following columns (from left to right): a checkbox for specifying whether the configuration item in the row is protected on the selected meter the name of the configuration item a column displaying a key icon when the item in that row is protected (checked) a description of the action associated with the configuration item - that is, what the configuration item allows you (or the meter operator) to do Click the checkbox of the configuration item you would like to protect (or unprotect). Two buttons below the table allow you to quickly select or deselect all items displayed in the table: click the Protect All button to add checks to all checkboxes in the first column of the table click the Unprotect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices, click the Done button to protect the selected items and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 59

78 Add channel plans to this meter Left Panel Meter Details Details about the meter you have highlighted in the table (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel Use this page to add downstream channel plans to the selected meter. The channel plan table displays all plans stored in the central repository that are not currently loaded on the selected meter. The table is comprised of the following columns (from left to right): a checkbox used to select (or deselect) the plan displayed in that row an icon representing the type of channel plan file the name of the channel plan the number of enabled channels the date the channel plan was created the date the channel plan was last modified a read-only description of the channel plan Two buttons below the table allow you to quickly select or deselect all of the channel plans displayed in the table: click the Select All button to add checks to all checkboxes in the first column of the table click the Deselect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices for the selected meter, click the Done button to complete the channel plan transfer and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 60

79 View the synchronization log for this meter Left Panel Meter Details Details about the meter selected (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel Use this page to view synchronization log entries regarding the selected meter (the meter shown in the box directly below the page title). The right panel contains a read-only log of up to 100 synchronization attempts with TechComplete Test Productivity Pack (see Help graphic view for this topic), with the most recent log entry listed on the first line and prior entries listed in descending order. After 100 log entries are registered, the oldest entry is automatically deleted each time a new log entry is registered. Click the Done button to return to the previous page. Copyright 2008 JDSU, LLC 61

80 Administer meter security Left Panel Meter Details Details about the meter you have highlighted in the table (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel Use this page to enable or disable security protection on individual meters in your inventory. The table on the right panel is comprised of the following columns (from left to right): a column displaying a key icon when security protection is enabled for the meter in that row an icon representing the family of the meter the model number of the meter the serial number of the meter the name of the employee assigned to the meter the employee ID of the employee assigned to the meter a column used to enable or disable security protection on the meter a column used to specify the Personal Identification Number (PIN) required to edit protected configuration items on the meter About the Security Protection Column Use the Security Protection column to enable or disable security protection of individual meters by following these steps: 1) Click the Security Protection cell on the row of the meter you intend to enable or disable (the drop-down box will display your choices) 2) Click the configuration option of your choice. 3) If you choose Enabled, click the Personal Identification Number (PIN) table cell (in that row) and enter a PIN number of no fewer than four digits. (If you choose Disabled, the PIN table cell is disabled.) (NOTE: When administering meter security you may wish to choose (or edit) the configuration items on a specific meter that are protected by a PIN number. You can accomplish this easily from this page. Use the arrow keys to highlight the meter you wish to configure. Then, quickly access the Choose which configuration items to protect page by clicking the Choose protected items button below the table.) When you have specified your choice of security protection for each meter on the page, click the Done button to complete the configuration and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 62

81 Administer SNMP community strings Use this page to define (and to deploy to meters in your inventory) up to four SNMP read community strings. Simple Network Management Protocol (SNMP) read community strings are used as passwords to gain read-only access to the Management Information Base (MIB) of the Cable Modem Termination System (CMTS). A valid SNMP read community string is necessary for DSAMs (Version 2.0 or later) in your meter inventory to perform certain DOCSIS measurements. In addition to providing loop packet loss measurements, DSAM meters equipped with SNMP read community strings will be able to perform separate upstream and downstream packet loss measurements and a signal-to-noise measurement on the upstream path. To accommodate tests on more than one CMTS device, the DSAM is capable of sequencing through up to four read community strings. Right Panel To define each SNMP read community string, enter up to 32 alphanumeric characters in each edit box on this page. Each character will be displayed as an asterisk (*) when you enter it. When you have defined or edited these strings, press the Done button at the bottom of the page to save them on this page and deploy them to all DSAMs currently in your TechComplete Test Productivity Pack inventory. This deployment will occur upon the next synchronization of each meter, and meters added to your inventory in the future will automatically receive the strings upon their initial synchronization. NOTE: Because SNMP community strings are universal settings for all DSAMs in your TechComplete Test Productivity Pack meter inventory, when you click the Done button all meters in the table on the Manage Meter Assets page will indicate that synchronization is required. NOTE: For security purposes, SNMP read community strings that are deployed to DSAMs are not editable or viewable by DSAM users. Copyright 2008 JDSU, LLC 63

82 Upgrade meters Left Panel Note: This is a text only version Help System links are not enabled. Meter Details Details about the meter you have highlighted in the table (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel Use this page to select an upgraded license file (that you have received and stored on your network or PC) and to apply this meter upgrade to meters in your inventory. To upgrade meters in your inventory, follow these two steps: 1) Click the Browse button in the upper right corner of this page and locate the (. xml) license file required for the meter upgrade that you wish to perform. 2) When you return to this page, the table at the bottom of the screen will display meters in your inventory that are capable of receiving an upgrade to the license file you have selected. The table (Step 2) is comprised of the following columns (from left to right): a checkbox used to select (or deselect) the meter displayed in that row an icon representing the family of the meter the model number of the meter the serial number of the meter the name of the employee assigned to the meter the date of the last synchronization attempt the date the meter was added to your inventory the date the meter was last calibrated an alert icon if the current date exceeds the date of required calibration for the meter the meter firmware version number the meter hardware version number NOTE: In the Assigned To column, you may occasionally see the message <this meter is not in your inventory>. This occurs when the purchased license file includes an upgrade for a meter (with the serial number listed to the left of the message) but the meter cannot be found in your inventory. Use the Add a meter to your inventory page to add a meter with this serial number and return to the Upgrade meters page to select it in step 2 as a meter to receive the upgrade (see Help Graphic View for this page). Two buttons below the table allow you to quickly select or deselect all items displayed in the table: click the Select All button to add checks to all checkboxes in the first column of the table Copyright 2008 JDSU, LLC 64

83 click the Deselect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices, click the Done button to complete your upgrade configuration and to return to the previous page. The selected meters will be upgraded the next time they are synchronized with TechComplete Test Productivity Pack. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 65

84 Undo pending meter upgrades Left Panel Meter Details Details about the meter you have highlighted in the table (on the right panel) are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Options tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel Use this page to undo a pending upgrade to a meter in your inventory. To undo a pending upgrade to a meter in your inventory, follow the following step: 1) When you go to this page, the table will display the meters in your inventory that are pending an upgrade upon next meter synchronization. If any of the meters shown are not to receive an upgrade, click the checkbox (1st column) of the meter you wish to undo before clicking the Done button at the bottom of the page. The table is comprised of the following columns (from left to right): a checkbox used to select (or deselect) the meter displayed in that row an icon representing the family of the meter the model number of the meter the serial number of the meter the name of the employee assigned to the meter the date of the last synchronization attempt additional comments about meter Copyright 2008 JDSU, LLC 66

85 Archive meter files Note: This is a text only version Help System links are not enabled. Use the Archive Meter Files page to store three types of meter files in the TechComplete Test Productivity Pack central repository - channel plans, limit plans, and measurement files. Channel plans and limit plans are archived individually. Measurement files are archived in work folders, which may contain multiple measurement files. The right panel is comprised of two sections - the Meter Inventory (tree view) in the center section and the Archive Meter Files Table on the right side of the page. Use the Meter Inventory section to quickly navigate to folders that you wish to view or archive. To view one of the plans or measurement files listed in the table, simply double-click the plan or file. Use the tree/table toolbar to archive individual plans or measurement work folders. Channel plans and limit plans that are created using TechComplete Test Productivity Pack are automatically archived. Imported plans, or plans that have been created or modified on a DSAM and introduced into TechComplete Test Productivity Pack through meter synchronization, must be manually archived using this page so that they may be edited and/or deployed on the Manage Field Measurements page. Similarly, work folders also must be manually archived to allow later deployment to other meters (see the Help section for Archive This Work Folder). Left Panel In this section, detailed information is displayed about the selected (highlighted) meter, channel plan, limit plan, measurement file, or work folder. Meter Details When a meter is highlighted in the Meter Inventory column (tree-view, center section), three tabs display details about the selected meter. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary and Options tabs are readonly. The Description tab provides space to enter up to 255 alphanumeric characters of information about the selected meter. Channel Plan Details When a channel plan is highlighted in the table, two tabs display details about the selected plan. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the selected plan. Limit Plan Details When a limit plan is highlighted in the table, two tabs display details about the selected plan. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the selected plan. Measurement File Details When a measurement file is highlighted in the table, two read-only tabs display details about the selected file. Click the tab you would like to view. The Summary tab provides information about the Copyright 2008 JDSU, LLC 67

86 file, and the Meter tab provides information about the meter that generated the file. Move the scroll bar (when displayed) to view the entire contents of the tab. Work Folder Details When a work folder (green) is highlighted in the Meter Inventory column (tree-view, center section) or in the table, three tabs display details about the selected folder. Click the tab you would like to view. The Summary, Description and Comments tabs are read-only. Right Panel Meter Inventory Section Your meter inventory is listed in a standard tree view in the center section of the screen. Click the turner icon ( ) to expand or contract the tree view for each meter or folder. (You also can doubleclick the meter or folder name to expand or contract the view.) The expanded view of a single meter displays three types of folders in the tree view - Work Folders, Downstream Channel Plans, and Limit Plans. Click a folder in this section to display the contents of that folder in the table. NOTE: A meter synchronization status icon, located between the key icon and the name assigned to the meter, indicates when a meter requires or has failed synchronization with TechComplete Test Productivity Pack. (See the Help System Icon Glossary for more information.) Archive Meter Files Table Click a folder in the Meter Inventory section to display in the table the contents of that folder. The table contains (from left to right): an icon representing the status of the selected plan, file, or folder an icon representing the type of selected plan, file, or folder the name of the selected plan, file, or folder (for channel and limit plans) the date the plan was last modified (for measurement files) the date the measurement occurred (for work folders) the date the folder was last synchronized the type of plan, file, or folder (for channel and limit plans) the synchronization status (for measurement files) the pass/fail status Review the Status column to determine what needs to be archived, viewed, or deleted. For channel plans, limit plans, and work folders, status conditions include: Updated by Meter - The plan (or folder) was uploaded from the selected meter during a prior synchronization. (It is either a new plan created by this meter or a plan that already existed in the meter's virtual directory that was edited/modified.) Deleted from Meter - The plan (or folder) was uploaded from the selected meter during a prior synchronization and no longer exists on the meter. (NOTE: This plan or work folder can still be archived.) Copyright 2008 JDSU, LLC 68

87 Sent to Archive - The plan (or folder) has been archived from this meter's virtual directory. Archived items are saved until they are manually deleted. Deployed - The plan (or folder) was copied into this meter's virtual directory during a deployment or clone operation. Either it has been synchronized (downloaded) to this meter or the synchronization is pending. For measurement files, status conditions include Pass, Fail, Indeterminate, (or "< limits off >" if limit checking was not enabled at the time the file was saved). To view one of the plans or measurement files in the table, simply double-click the plan or file. Tree/Table Toolbar In the toolbar located directly above the table and the Meter Inventory tree view, the number of icons available for selection will vary depending on the object (plan, file, or folder) currently selected in the table or tree view. Click the icon of your choice to perform the following tree and table related functions: (See the Help Icon Glossary for more information.) Up One Level - Move one level higher in the Meter Inventory tree view Open - Access the selected item for viewing Archive - Save the selected plan or work folder to the TechComplete Test Productivity Pack central repository Delete - Delete the selected plan, file, or folder NOTE: When a work folder is selected (highlighted), click the Archive icon to proceed to the Archive This Work Folder page. NOTE: To display each of the available toolbar options, you also can right click the item (plan, file, or folder) that is the object of the toolbar task you would like to perform. When the menu of options appears, click the option of your choice regarding the selected object. Copyright 2008 JDSU, LLC 69

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89 Manage Channel Plans Use the Channel Plan Table to manage channel plans used in your meter inventory. In addition to the downstream channel plans (.dcp) that you can create, modify, archive, deploy, import, and export using TechComplete Test Productivity Pack, you also can perform these functions with a particular version of channel plan (.pln) created or managed using JDSU's StealthWare software (see information at the end of this Help section). Left Panel Channel Plan Status Wondering how many downstream channel plans there are in your inventory? You don't have to count each line in the table to find out. Look on the left panel, above the two tabs of Channel Plan Details, to see how many downstream plans are currently available. Channel Plan Details Details about the plan you have highlighted in the Channel Plan Table are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the channel plan. Right Panel Channel Plan Table Use the Channel Plan Table to create, edit, rename, export, import, delete, print, and deploy channel plans for your meter inventory. For each plan listed, this table contains (from left to right): a column displaying a key icon when security protection is enabled for the plan in that row an icon representing the channel plan the name of the channel plan the number of enabled channels in the channel plan the date the plan was created the date the plan was last modified a description of the plan (entered by the TechComplete Test Productivity Pack user if desired) NOTE: To edit one of the channel plans in this table, simply double-click the plan to proceed directly to the Edit This Channel Plan page. In your Channel Plan Table, the sample channel plan called Sample NCTA can be used for the creation of customized channel plans in your network. (This plan, created from the NCTA template, is the default channel plan shipped with DSAM-2500 units.) You need at least one channel plan in your TechComplete Test Productivity Pack repository, so this plan can serve that purpose while providing a useful reference when you are creating customized plans. Copyright 2008 JDSU, LLC 71

90 Table Toolbar Directly above the table, click the icon of your choice to perform the following table-related functions: 1) Print - Print a report regarding the selected (highlighted) channel plan 2) Print Preview - Display a preview of a report regarding the selected (highlighted) channel plan 3) New Channel Plan - Proceed to the Create a New Channel Plan page 4) Edit - Proceed to the Edit This Channel Plan page 5) Deploy - Proceed to the Deploy This Channel Plan page 6) Rename - Make the channel plan name field editable in the Channel Plan Table 7) Export - Export a copy of the selected plan from this table 8) Import - Import a plan to this table (and into your plan repository) 9) Delete - Delete the selected channel plan NOTE: You can display each of these toolbar options simply by right-clicking the channel plan of your choice in the table. When the menu of options appears, click the option of your choice. Importing StealthWare Channel Plans Version 13 StealthWare channel plans with an SDA/Stealth target are directly importable into TechComplete Test Productivity Pack. This allows you to import, archive, and deploy to DSAM meters proven SDA channel plans currently managed in StealthWare. Simply click the Import icon on the Table Toolbar and select.pln on the Files of Type drop-down box. Then browse to locate your Stealthware channel plan and double-click it to complete the import. WARNING: Stealthware channel plans created without a template cannot be imported by FDM/TPP. Stealthware channel plans can be created by choosing a template (like PAL-IRE or PAK-GERMANY) which fills in channels or by just picking a video format (NTSC, PAL, or SECAM). When no template is specified, it cannot be imported by FDM/TPP, instead it gets an error dialog with the following text: "Could not import the channel plan. The file is not compatible with this application or has been corrupted." Files with this problem will have a blank line 15. Identifying StealthWare Version 13 Channel Plans If you are uncertain about the version of the StealthWare channel plan you intend to import, you can easily confirm its version using Notepad. Using Windows Explorer, locate the StealthWare folder ("Stlware") and, under that folder, the channel plans folder typically called "plan." Use Notepad to open the plan file and look for version number 13 as shown below: Copyright 2008 JDSU, LLC 72

91 NOTE: Before importing a StealthWare channel plan into TechComplete Test Productivity Pack, make sure that the channel plan has an SDA/Stealth target when viewed in the StealthWare channel plan editor. If the StealthWare channel plan has a target of CLI, for example, simply change the target to SDA/Stealth and save the channel plan under a separate file name. Then you can import the edited plan into TechComplete Test Productivity Pack. Copyright 2008 JDSU, LLC 73

92 Viewing channel plans Six tabs comprise the primary work area on the View This Channel Plan page - Channels, MiniScan, AutoTests, Tilt Channels, Access Channels, and Telemetry. The View This Channel Plan page is read-only. Use this page to view the characteristics of individual channel plans. You can edit the characteristics of a plan only after the channel plan has been archived (see instructions at the end of this Help section). Left Panel Channel Plan Details Details about the channel plan you are viewing are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the channel plan. Right Panel The name of the channel plan you are viewing is located at the top of the page - below the page title ("View this channel plan") and above the checkbox used to require a valid PIN to edit this channel plan on all meters. Channels Tab At the bottom of the Channels tab, four read-only section tabs provide information about the identity, frequency, modulation or C/N of the channel currently highlighted in the channels table. Click the section tab of your choice to view the contents of the tab. Then select a channel (row) in the table to view the channel characteristics associated with the topic of the selected tab. (Example: To view the modulation setting of channel 45 in this channel plan, click the Modulation tab and then select channel 45 in the table.) The table is comprised of the following columns (from left to right): a checkbox designating the enabled status of the channel in that row the number of the channel the channel type the channel label the carrier frequency of the channel in MHz Viewing Only Certain Types of Channels On the Identity section tab, to display a subset of ALL Channels in the table, click the view filter drop-drown box (located below the table on the right) and click the channel-type category you wish to view. (This affects the table view only and will not delete channels from your plan.) You can choose to view all channels in the plan, single carriers, video channels, dual audio channels, digital carriers, or DOCSIS digital carriers. Viewing Additional Configuration Settings Copyright 2008 JDSU, LLC 74

93 Additional information about this channel plan is available on the remaining five tabs on this page - MiniScan, AutoTests, Tilt Channels, Access Channels, and Telemetry. Simply click the tab of your choice to view the contents of the tab. MiniScan Tab - View the channels in this plan that are designated as MiniScan channels. AutoTests Tab - View the channels in this plan that are designated as video and cable modem AutoTest channels. Tilt Tab - View the channels in this plan that are designated as tilt test channels. Access Tab - View the channels in this plan that are designated as the browser channel and the synchronization channel. Telemetry Tab - View the configured telemetry frequency for return path field view measurements. Click the Done button at the bottom of the page to return to the Archive Meter Files page. Editing Channel Plan Characteristics Shown on This Page The View This Channel Plan page is read-only. You can edit the characteristics of a plan only after the channel plan has been archived. To archive and then edit a channel plan: 1) Click the Done button at the bottom of the page to return to the Archive Meter Files page. 2) With the channel plan you intend to edit highlighted in the table, click the Archive icon in the Table Toolbar to place a copy of the plan into the TechComplete Test Productivity Pack repository. 3) Click the Channel Plans icon on the Navigation Toolbar to proceed to the Manage Channel Plans page. 4) With the channel plan you intend to edit highlighted in the Manage Channel Plans table, click the Edit icon in the Table Toolbar to proceed to the Edit This Channel Plan page. 5) Click the tab you wish to edit and double-click the value of each item you intend to change to make the table cell editable. 6) Press Enter to complete each edit. To edit a channel plan that is currently archived: 1) Click the Channel Plans icon on the Navigation Toolbar on this page to proceed to the Manage Channel Plans page. 2) With the channel plan you intend to edit highlighted in the Manage Channel Plans table, click the Edit icon in the Table Toolbar to proceed to the Edit This Channel Plan page. 3) Click the tab you wish to edit and double-click the value of each item you intend to change to make the table cell editable. Copyright 2008 JDSU, LLC 75

94 4) Press Enter to complete each edit. Copyright 2008 JDSU, LLC 76

95 Create a new channel plan Right Panel Step 1: Enter up to 32 alphanumeric characters in the space provided to name your new channel plan. Step 2: The plan you create is based on a channel plan template. By starting with a channel plan template, you can easily modify the plan to meet your needs. The default plan template is regionspecific and should correspond to a plan frequently used in your locale. You can select an alternate template by clicking the arrow on the drop-down box in Step 2 and by clicking one of the available options. Step 3: The default stop frequency for channel plan creation is 1000 MHz - meaning that the plan will stop creating channels at 1000 MHz. You may wish to create a smaller plan by selecting a lower stop frequency. If so, you can click the arrow on the drop-down box in Step 3 and click one of the available options (1000, 890, 860, 500, 300). To directly enter your own stop frequency (between 4 and 1000 MHz), double-click the value in the box to make it editable, enter your numeric value, and press Enter. Step 4: (Optional) Enter up to 255 alphanumeric characters of information about the channel plan. Click the Done button to complete your new plan creation and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 77

96 Edit this channel plan - Channels Six tabs comprise the primary work area on the Edit This Channel Plan page - Channels, MiniScan, AutoTests, Tilt Channels, Access Channels, and Telemetry. The following Help text addresses the Channels Table and its editing tabs (at the bottom) for identity, frequency, modulation and C/N. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Channel Plan - Proceed to the Deploy This Channel Plan page Save as a New Channel Plan - Open the Save As dialog box Export This Channel Plan - Open the Export dialog box. Import Channel Labels and Descriptions - Open the Import dialog box. The Import dialog box allows you to import label and description text for individual channels from a CSV (commaseparated values) file. Create a New Channel Plan - Proceed to the Create a New Channel Plan page Channel Plan Status Wondering how many enabled channels there are in this channel plan? You don't have to count each line in the table to find out. Look on the left panel, above the two tabs of Channel Plan Details, to see how many channels are currently enabled. Channel Plan Details Details about the selected plan are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the channel plan. Right Panel The name of the channel plan you are viewing is located at the top of the page - below the page title ("Edit this channel plan") and above the checkbox used to require a valid PIN to edit this channel plan on all meters. Channels Table Use this table to manage the characteristics of individual channels in your channel plan. The table is comprised of the following columns (from left to right): a checkbox used to enable (or disable) the channel displayed in that row - (click the checkbox to enable or disable). Disabled channels will no longer be included in the active channel plan (but can be enabled later if desired). NOTE: You also can perform the same function by clicking the enabled checkbox located at the bottom of the identity tab to enable or disable the channel highlighted in the table. the number of the channel the channel type the channel label Copyright 2008 JDSU, LLC 78

97 the carrier frequency of the channel in MHz the description of the channel NOTE: The description of the channel is entered using the description: text box. Four buttons below the table allow you to quickly enable or disable all of the channels displayed in the table or to quickly add or delete individual channels: click the Enable All button to add checks to all checkboxes in the first column of the table click the Disable All button to remove checks from all checkboxes in the first column of the table click the Add button to add a channel to the selected plan. (The initial channel number will be one number higher than the previously highest number. Use the edit tabs at the bottom of the page to edit the channel number and its other characteristics to meet your needs.) click the Delete button to delete the selected (highlighted) channel from the plan. When the checked boxes in the first column represent your choices and you have completed any edits on the identity, frequency, modulation or C/N tabs, click the Done button to complete your channel plan edits and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Viewing Only Certain Types of Channels If you want the table to display a subset of ALL Channels, click the view filter drop-drown box (located below the table on the far right) and click on the channel-type category you wish to view. (This affects the table view only and will not delete channels from your plan.) You can choose to view all channels in the plan, single carriers, video channels, dual audio channels, digital carriers, or DOCSIS digital carriers. Using the Editing Tabs Use the four editing tabs at the bottom of the page to edit the characteristics of the channel(s) highlighted in the table. (NOTE: Multiple channel selection (highlighting) in the table will allow you to edit several channel characteristics at once, if desired.) Edit the channel type, channel number, and label on the identity tab, as well as whether or not the channel is enabled. Click the frequency, modulation and/or C/N tabs to edit additional characteristics of each channel type. Channel Edit Tabs for Single Carrier Channels Identity: channel type, channel number, label, description text box, enabled channel checkbox Frequency: carrier frequency Modulation: N/A C/N: N/A See Graphic View of Channel Edit Tabs for Single Carrier Channels Channel Edit Tabs for Video Channels Identity: channel type, channel number, label, description text box, enabled channel checkbox Frequency: video carrier frequency, audio carrier 1 offset Modulation: video standard, scrambled channel checkbox Copyright 2008 JDSU, LLC 79

98 C/N: measurement bandwidth, noise offset, measure C/N on this channel for Level measurement files checkbox See Graphic View of Channel Edit Tabs for Video Channels Channel Edit Tabs for Dual Audio Channels Identity: channel type, channel number, label, description text box, enabled channel checkbox Frequency: video carrier frequency, audio carrier offsets (1 & 2) Modulation: video standard, scrambled channel checkbox C/N: measurement bandwidth, noise offset, measure C/N on this channel for Level measurement files checkbox See Graphic View of Channel Edit Tabs for Dual Audio Channels Channel Edit Tabs for Digital Carrier Channels Identity: channel type, channel number, label, description text box, enabled channel checkbox Frequency: carrier frequency Modulation: modulation, QAM Standard, symbol rate, inverted spectrum checkbox NOTE: When the modulation is set to other for a digital channel the QAM Standard is disabled. C/N: N/A See Graphic View of Channel Edit Tabs for Digital Carrier Channels Channel Edit Tabs for DOCSIS Digital Carrier Channels Identity: channel type, channel number, label, description text box, enabled channel checkbox Frequency: carrier frequency Modulation: modulation, QAM Standard, symbol rate C/N: N/A See Graphic View of Channel Edit Tabs for DOCSIS Digital Carrier Channels Copyright 2008 JDSU, LLC 80

99 Edit this channel plan - miniscan Six tabs comprise the primary work area on the Edit This Channel Plan page - Channels, MiniScan, AutoTests, Tilt Channels, Access Channels, and Telemetry. The following Help text addresses the MiniScan Table. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Channel Plan - Proceed to the Deploy This Channel Plan page Save as a New Channel Plan - Open the Save As dialog box Export This Channel Plan - Open the Export dialog box Import Channel Labels and Descriptions - Open the Import dialog box. The Import dialog box allows you to import label and description text for individual channels from a CSV (commaseparated values) file. Create a New Channel Plan - Proceed to the Create a New Channel Plan page MiniScan Channel Selection Status Look above the two tabs of Channel Plan Details to see how many MiniScan channels are currently selected in the MiniScan Table on the right panel. You may select up to 12 in the table. Channel Plan Details Details about the selected plan are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the channel plan. Right Panel The name of the channel plan you are viewing is located at the top of the page - below the page title ("Edit this channel plan") and above the checkbox used to require a valid PIN to edit this channel plan on all meters. MiniScan Table Use this table to designate up to 12 channels (in the selected channel plan) as MiniScan channels. When a MiniScan test is performed using this channel plan, only the designated channels will be included in the test. The table is comprised of the following columns (from left to right): a checkbox used to select (or deselect) the channel displayed in that row - (click the checkbox to select or deselect). the number of the channel the channel type the channel label Copyright 2008 JDSU, LLC 81

100 the carrier frequency of the channel in MHz the description of the channel When the checked boxes in the first column represent your choices, click the Done button to complete your selection edits and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 82

101 Edit this channel plan - autotests - video channels Six tabs comprise the primary work area on the Edit This Channel Plan page - Channels, MiniScan, AutoTests, Tilt Channels, Access Channels, and Telemetry. The following Help text addresses the Video Channels AutoTest Table. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Channel Plan - Proceed to the Deploy This Channel Plan page Save as a New Channel Plan - Open the Save As dialog box Export This Channel Plan - Open the Export dialog box Import Channel Labels and Descriptions - Open the Import dialog box. The Import dialog box allows you to import label and description text for individual channels from a CSV (commaseparated values) file. Create a New Channel Plan - Proceed to the Create a New Channel Plan page Channel Plan Details Details about the selected plan are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the channel plan. Right Panel The name of the channel plan you are viewing is located at the top of the page - below the page title ("Edit this channel plan") and above the checkbox used to require a valid PIN to edit this channel plan on all meters. AutoTest Table Use the AutoTest Table for Video Channels (left sub-tab) to designate video channels (in the selected channel plan) as AutoTest channels. When a Video AutoTest is performed using this channel plan, only the designated channels will be included in the test. The table is comprised of the following columns (from left to right): a checkbox used to select (or deselect) the channel displayed in that row - (click the checkbox to select or deselect) the number of the channel the channel type the channel label the carrier frequency of the channel in MHz a checkbox used to select (or deselect) carrier to noise (C/N) or Hum option for a Analog or Single carrier channel a checkbox used to select (or deselect) MER (or EVM), BER, or the MPEG option for a Digital or DOCSIS channel Copyright 2008 JDSU, LLC 83

102 a drop down box is use in the CAT and SI column to select Default, Enabled or Disabled for channels that have MPEG options enabled NOTE: If a Digital channel's modulation is set to other on the Edit This Channel Plan page "Channels" tab, the MER (or EVM), BER, and MPEG checkbox is not displayed for corresponding channel. Two buttons below the table allow you to quickly select or deselect all of the channels displayed in the table: click the Select All button to add checks to all checkboxes in the first column of the table click the Deselect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices, click the Done button to complete your selection edits and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 84

103 Edit this channel plan - autotests - cable modem Six tabs comprise the primary work area on the Edit This Channel Plan page - Channels, MiniScan, AutoTests, Tilt Channels, Access Channels, and Telemetry. The following Help text addresses the Cable Modem AutoTest Table. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Channel Plan - Proceed to the Deploy This Channel Plan page Save as a New Channel Plan - Open the Save As dialog box Export This Channel Plan - Open the Export dialog box Import Channel Labels and Descriptions - Open the Import dialog box. The Import dialog box allows you to import label and description text for individual channels from a CSV (commaseparated values) file. Create a New Channel Plan - Proceed to the Create a New Channel Plan page Channel Plan Details Details about the selected plan are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the channel plan. Right Panel The name of the channel plan you are viewing is located at the top of the page - below the page title ("Edit this channel plan") and above the checkbox used to require a valid PIN to edit this channel plan on all meters. AutoTest Table Use the AutoTest Table for Cable Modem Channels (right sub-tab) to designate cable modem channels (in the selected channel plan) as AutoTest channels. When a Cable Modem AutoTest is performed using this channel plan, only the designated channels will be included in the test. The table is comprised of the following columns (from left to right): Five checkboxes are provided for each cable modem channel listed. Selection of a checkbox specifies which Cable Modem tests are to be performed - (click the checkbox to select or deselect). NOTE: When a Registration checkbox is selected the associated Range checkbox is also selected. This is because registration can only be measured after the meter has successfully ranged with the CMTS. NOTE: When a Throughput or Packet Loss checkbox is selected the associated Range and Registration checkbox is also selected. This is because that Throughput and Packet Loss can only be measured after the meter has successfully Ranged and Registered with the CMTS. Copyright 2008 JDSU, LLC 85

104 NOTE: Registration, Throughput, and Packet Loss are only performed during a TechComplete Closeout test. When a Cable Modem or Combo Autotests is selected Registration, Throughput, and Packet Loss tests are not performed. the number of the channel the channel type the channel label the carrier frequency of the channel in MHz Two buttons below the table allow you to quickly select or deselect all of the channels displayed in the table: click the Select All button to add checks to all checkboxes in the first column of the table click the Deselect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices, click the Done button to complete your selection edits and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 86

105 Edit this channel plan - tilt Six tabs comprise the primary work area on the Edit This Channel Plan page - Channels, MiniScan, AutoTests, Tilt Channels, Access Channels, and Telemetry. The following Help text addresses the Tilt Channels Table. Use this table to designate up to 12 channels (in the selected channel plan) as tilt measurement channels. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Channel Plan - Proceed to the Deploy This Channel Plan page Save as a New Channel Plan - Open the Save As dialog box Export This Channel Plan - Open the Export dialog box Import Channel Labels and Descriptions - Open the Import dialog box. The Import dialog box allows you to import label and description text for individual channels from a CSV (commaseparated values) file. Create a New Channel Plan - Proceed to the Create a New Channel Plan page Tilt Channel Selection Status Look above the two tabs of Channel Plan Details to see how many tilt channels are currently selected in the Tilt Channels Table on the right panel. You may select up to 12 in the table. Channel Plan Details Details about the selected plan are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the channel plan. Right Panel The name of the channel plan you are viewing is located at the top of the page - below the page title ("Edit this channel plan") and above the checkbox used to require a valid PIN to edit this channel plan on all meters. Tilt Channels Table Use this table to designate up to 12 channels (in the selected channel plan) as tilt measurement channels. The table is comprised of the following columns (from left to right): a checkbox used to select (or deselect) the channel displayed in that row - (click the checkbox to select or deselect). the channel number the channel type the channel label the carrier frequency of the channel in MHz Copyright 2008 JDSU, LLC 87

106 the description of the channel When the checked boxes in the first column represent your choices, click the Done button to complete your selection edits and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 88

107 Edit this channel plan - access channels Six tabs comprise the primary work area on the Edit This Channel Plan page - Channels, MiniScan, AutoTests, Tilt Channels, Access Channels, and Telemetry. The following Help text addresses the Access Channels Table. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Channel Plan - Proceed to the Deploy This Channel Plan page Save as a New Channel Plan - Open the Save As dialog box Export This Channel Plan - Open the Export dialog box Import Channel Labels and Descriptions - Open the Import dialog box. The Import dialog box allows you to import label and description text for individual channels from a CSV (commaseparated values) file. Create a New Channel Plan - Proceed to the Create a New Channel Plan page Channel Plan Details Details about the selected plan are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the channel plan. Right Panel The name of the channel plan you are viewing is located at the top of the page - below the page title ("Edit this channel plan") and above the checkbox used to require a valid PIN to edit this channel plan on all meters. Access Channels Table Use this table to designate the browser channel and the RF synchronization channel for this channel plan. The table is comprised of the following columns (from left to right): a radio button used to select the DOCSIS channel displayed in that row as the browser channel for this channel plan (Click radio button to select.). a radio button used to select the DOCSIS channel displayed in that row as the RF synchronization channel for this channel plan (Click radio button to select.). the channel number the channel type the channel label the carrier frequency of the channel in MHz Copyright 2008 JDSU, LLC 89

108 When the selected radio buttons in the first two columns represent your choices, click the Done button to complete your selection edits and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. NOTE: The same channel, or different channels, can be designated for the browser and for RF synchronization. NOTE: At least one DOCSIS channel must be enabled to select access channels. If not, the following warning will be displayed: Use the Channels tab to enable a DOCSIS channel: Copyright 2008 JDSU, LLC 90

109 Edit this channel plan - telemetry Six tabs comprise the primary work area on the Edit This Channel Plan page - Channels, MiniScan, AutoTests, Tilt Channels, Access Channels, and Telemetry. The following Help text addresses the Telemetry tab. Use this tab to enter the desired telemetry frequency for return path field view measurements. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Channel Plan - Proceed to the Deploy This Channel Plan page Save as a New Channel Plan - Open the Save As dialog box Export This Channel Plan - Open the Export dialog box Import Channel Labels and Descriptions - Open the Import dialog box. The Import dialog box allows you to import label and description text for individual channels from a CSV (commaseparated values) file. Create a New Channel Plan - Proceed to the Create a New Channel Plan page Channel Plan Details Details about the selected plan are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the channel plan. Right Panel The name of the channel plan you are viewing is located at the top of the page - below the page title ("Edit this channel plan") and above the checkbox used to require a valid PIN to edit this channel plan on all meters. Sweep Telemetry Settings SDA-5500 telemetry Frequency (MHz) In the SDA-5500 telemetry frequency text box provided, enter the desired SDA-5500 telemetry frequency for forward path sweep measurements. IMPORTANT: Do not place the telemetry signal too close to the diplex filter cut-off frequency or high-end roll-off region. The default telemetry frequency of 51 MHz can be entered by clicking the Default button. Reverse Sweep Operation In the Reverse Sweep Operation box provided, select single user or multiple users. SDA-5510 telemetry Frequency (MHz) In the SDA-5510 telemetry frequency text box provided, enter the desired SDA-5510 telemetry frequency for return path sweep measurements. IMPORTANT: When using an SDA-5500 and SDA- Copyright 2008 JDSU, LLC 91

110 5510 together, disable the SDA-5500's reverse sweep and reverse noise features to prevent contention. Also, be sure the forward telemetry frequencies of each are different. The default telemetry frequency of 52 MHz can be entered by clicking the Default button. Field View Telemetry Setting In the text box provided, enter the desired field view telemetry frequency for return path field view measurements. This setting must match the HSM-1000 telemetry setting of the cable system being tested. The default telemetry frequency of 53 MHz can be entered by clicking the Default button. NOTE: If the field view telemetry frequency is set below 70 MHz (Annex B systems) or 85 MHz (Annex A systems), the Return Path Generator (RPG) feature will be disabled on the meter. When the entered frequencies are correct, click the Done button to complete your edit and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 92

111 Deploy this channel plan Left Panel Channel Plan Details Details about the plan you have highlighted in the Channel Plan Table are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the channel plan. Right Panel Use this page to select meters in your inventory that will operate with the option of using the selected channel plan. (The selected meters can use this plan or (optionally) a previously deployed channel plan.) The name of the selected channel plan is located at the top of the page - directly below the page title ("Deploy this channel plan"). The table is comprised of the following columns (from left to right): a checkbox used to select the meter displayed in that row - (click the checkbox to select or deselect) an icon representing the family of the meter displayed in that row the model number of the meter the serial number of the meter the name of the employee assigned to the meter the date of the last synchronization attempt read-only comments about the meter Two buttons below the table allow you to quickly select or deselect all of the meters displayed in the table: click the Select All button to add checks to all checkboxes in the first column of the table click the Deselect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices, click the Done button to complete your channel plan deployment selections and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 93

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113 Manage Limit Plans Left Panel Limit Plan Status Wondering how many limit plans there are in your inventory? You don't have to count each line in the table to find out. Look on the left panel, above the two tabs of Limit Plan Details, to see how many limit plans are currently available. Limit Plan Details Details about the plan you have highlighted in the Limit Plan Table are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the limit plan. Right Panel Limit Plan Table Use the Limit Plan Table to create, edit, view, and deploy limit plans for your meter inventory. For each plan listed, this table contains (from left to right): an icon representing the limit plan the name of the limit plan the type of limit plan the date the plan was created the date the plan was last modified a description of the plan (entered by the TechComplete Test Productivity Pack user if desired) NOTE: To edit one of the limit plans in this table, simply double-click the plan to proceed directly to the Edit This Limit Plan page. In your Limit Plan Table, the sample limit plan called Sample LP can be used plan for the creation of customized limit plans in your network. You need at least one limit plan in your TechComplete Test Productivity Pack repository, so this plan can serve that purpose while providing a useful reference when you are creating customized plans. Table Toolbar Directly above the table, click the icon of your choice to perform the following table-related functions: 1) New Limit Plan - Proceed to the Create a New Limit Plan page 2) Edit - Proceed to the Edit This Limit Plan page 3) Deploy - Proceed to the Deploy This Limit Plan page Copyright 2008 JDSU, LLC 95

114 4) Rename - Make the limit plan name field editable in the Limit Plan Table 5) Export - Export a copy of the selected plan from this table 6) Import - Import a plan to this table (and into your plan repository) 7) Delete - Delete the selected (highlighted) limit plan - (NOTE: You must leave at least one limit plan in the table.) NOTE: You can display each of these toolbar options simply by right-clicking the limit plan of your choice in the table. When the menu of options appears, click the option of your choice. Copyright 2008 JDSU, LLC 96

115 Create a new limit plan Right Panel Step 1: In the limit plan type drop down box, select limit plan type (DSAM or RSAM). Step 2: In the space provided to name your new limit plan, enter up to 32 alphanumeric characters. Step 3: (Optional) In the Enter a Description text box, enter up to 255 alphanumeric characters of information about the limit plan. Click the Done button to complete the new plan creation and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 97

116 Viewing DSAM limit plans Left Panel Limit Plan Details Details about the limit plan you are viewing are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the limit plan. Right Panel The name of the limit plan you are viewing is located at the top of the page - below the page title ("View this limit plan") and above the four tabs that comprise the work area on this page. The Physical tab provides four tabs (Cable Modem, Ground Block, TV, and Tap). Each tab represents a limit-set location within the limit plan. Use this read-only page to quickly view your limit sets by clicking the tab of your choice. The Data tab provides four tabs (Class 1, Class 2, Class 3, and Class 4). Each tab represents a limit-set location within an DSAM Data limit plan. Use this read-only page to quickly view your limit sets by clicking the tab of your choice. Click the Done button at the bottom of the page to return to the Archive Meter Files page. Editing Limits Shown on This Page The View This Limit Plan page is read-only. You can edit any of the limits displayed on this page only after the limit plan has been archived. To archive and then edit a limit plan: 1) Click the Done button at the bottom of the page to return to the Archive Meter Files page. 2) With the limit plan you intend to edit highlighted in the table, click the Archive icon in the Table Toolbar to place a copy of the plan into the TechComplete Test Productivity Pack repository. 3) Click the Limit Plans icon on the Navigation Toolbar to proceed to the Manage Limit Plans page. 4) With the limit plan you intend to edit highlighted in the Manage Limit Plans table, click the Edit icon in the Table Toolbar to proceed to the Edit This Limit Plan page. 5) Click the limit-set tab you wish to edit and double-click the value of each limit you intend to change to make the table cell editable. 6) Press Enter to complete each edit. To edit a limit plan that is currently archived: Copyright 2008 JDSU, LLC 98

117 1) Click the Limit Plans icon on the Navigation Toolbar on this page to proceed to the Manage Limit Plans page. 2) With the limit plan you intend to edit highlighted in the Manage Limit Plans table, click the Edit icon in the Table Toolbar to proceed to the Edit This Limit Plan page. 3) Click the limit-set tab you wish to edit and double-click the value of each limit you intend to change to make the table cell editable. 4) Press Enter to complete each edit. Copyright 2008 JDSU, LLC 99

118 Viewing RSAM limit plans Left Panel Limit Plan Details Details about the limit plan you are viewing are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the limit plan. Right Panel The name of the limit plan you are viewing is located at the top of the page - below the page title ("View this limit plan") and above the four tabs that comprise the work area on this page. This RSAM tab provides four tabs (Critical, Major, Minor, and Warning). Each tab represents a limit-set location within the RSAM limit plan. Use this read-only page to quickly view your limit sets by clicking the tab of your choice. Click the Done button at the bottom of the page to return to the Archive Meter Files page. Editing Limits Shown on This Page The View This Limit Plan page is read-only. You can edit any of the limits displayed on this page only after the limit plan has been archived. To archive and then edit a limit plan: 1) Click the Done button at the bottom of the page to return to the Archive Meter Files page. 2) With the limit plan you intend to edit highlighted in the table, click the Archive icon in the Table Toolbar to place a copy of the plan into the TechComplete Test Productivity Pack repository. 3) Click the Limit Plans icon on the Navigation Toolbar to proceed to the Manage Limit Plans page. 4) With the limit plan you intend to edit highlighted in the Manage Limit Plans table, click the Edit icon in the Table Toolbar to proceed to the Edit This Limit Plan page. 5) Click the limit-set tab you wish to edit and double-click the value of each limit you intend to change to make the table cell editable. 6) Press Enter to complete each edit. To edit a limit plan that is currently archived: 1) Click the Limit Plans icon on the Navigation Toolbar on this page to proceed to the Manage Limit Plans page. Copyright 2008 JDSU, LLC 100

119 2) With the limit plan you intend to edit highlighted in the Manage Limit Plans table, click the Edit icon in the Table Toolbar to proceed to the Edit This Limit Plan page. 3) Click the limit-set tab you wish to edit and double-click the value of each limit you intend to change to make the table cell editable. 4) Press Enter to complete each edit. Copyright 2008 JDSU, LLC 101

120 Edit this DSAM limit plan - Physical The Physical tab provides eight tabs (Proof, Custom1, Custom2, Custom3, Cable Modem, Ground Block, TV, and Tap). Each tab represents a limit-set location within the limit plan. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Limit Plan - Proceed to the Deploy This Limit Plan page Export This Limit Plan - Open the Export dialog box Create a New Limit Plan - Proceed to the Create a New Limit Plan page Limit Plan Details Details about the limit plan you are viewing are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the limit plan. Right Panel The name of the limit plan you are editing is located at the top of the page - below the page title ("Edit this DSAM limit plan") and above the tabs that comprise the work area on this page. Tabs represent limit-sets within the limit plan - Cable Modem, Ground Block, TV, and Tap. To edit the value of individual limits: 1) Click the limit value in the table. 2) Enter the new limit value - NOTE: When you enter a value that exceeds the maximum value for the limit you are editing (such as entering "70" when the maximum limit value is "60"), your TechComplete Test Productivity Pack software will automatically change your entry to the maximum allowable value in the range (in this case "60") when you press Enter. This correction applies to minimum values as well. 3) Press Enter Two buttons below the table allow you to quickly return individual limit values or all limit values to their default setting: click the Default button to return the currently selected limit value to its default setting click the Default All button to return all limit values on this tab (this limit-set location) to their default setting 4) Click the checkbox below the table to require a valid PIN to edit (on all meters) the limit set on this tab. Copyright 2008 JDSU, LLC 102

121 5) Click the Done button to complete your limit value edits and to return to the previous page. (When you edit but do not deploy a limit plan, a dialog box will appear when you click the Done button giving you the opportunity to deploy your edits in the revised plan.) 6) To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 103

122 Edit this DSAM limit plan - Data The Data tab provides four tabs (Class 1, Class 2, Class 3, and Class 4). Each tab represents a limit-set location within an DSAM Data limit plan. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Limit Plan - Proceed to the Deploy This Limit Plan page Export This Limit Plan - Open the Export dialog box Create a New Limit Plan - Proceed to the Create a New Limit Plan page Limit Plan Details Details about the limit plan you are viewing are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the limit plan. Right Panel The name of the limit plan you are viewing is located at the top of the page - below the page title ("Edit this DSAM limit plan") and above the Data tab. Each tab (1, 2, 3, or 4) represents a limit-set location within the limit plan. To edit a tab's limit set name: 1) Select tab 1, 2, 3, or 4. 2) In the limit set name text box, type desired limit set name. 3) Press Enter. To provide the selection of a tab's limit set availability by meter users when performing tests, click the checkbox below the limit set name text box. To set this tab's limit set as the default selection for meter users upon starting a test, click the second checkbox below the set name text box. NOTE: Only one tab is allowed to have this check box selected. To edit the value of individual limits: 1) Click the limit value in the table. Copyright 2008 JDSU, LLC 104

123 2) Enter the new limit value - NOTE: When you enter a value that exceeds the maximum value for the limit you are editing (such as entering "70" when the maximum limit value is "60"), your TechComplete Test Productivity Pack software will automatically change your entry to the maximum allowable value in the range (in this case "60") when you press Enter. This correction applies to minimum values as well. 3) Press Enter Two buttons below the table allow you to quickly return individual limit values or all limit values to their default setting: click the Default button to return the currently selected limit value to its default setting click the Default All button to return all limit values on this tab (this limit-set location) to their default setting 4) Click the Done button to complete your limit value edits and to return to the previous page. (When you edit but do not deploy a limit plan, a dialog box will appear when you click the Done button giving you the opportunity to deploy your edits in the revised plan.) 5) To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 105

124 Edit this DSAM limit plan - VoIP The VoIP tab provides a limit-set values within the limit plan. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Limit Plan - Proceed to the Deploy This Limit Plan page Export This Limit Plan - Open the Export dialog box Create a New Limit Plan - Proceed to the Create a New Limit Plan page Limit Plan Details Details about the limit plan you are viewing are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the limit plan. Right Panel The name of the limit plan you are editing is located at the top of the page - below the page title ("Edit this DSAM limit plan") and above the tabs that comprise the work area on this page. To edit the VoIPCHECK value of individual limits: 1) Click the limit value in the table. 2) Enter the new limit value - NOTE: When you enter a value that exceeds the maximum value for the limit you are editing (such as entering "70" when the maximum limit value is "60"), your TechComplete Test Productivity Pack software will automatically change your entry to the maximum allowable value in the range (in this case "60") when you press Enter. This correction applies to minimum values as well. 3) Press Enter Two buttons below the table allow you to quickly return individual limit values or all limit values to their default setting: click the Default button to return the currently selected limit value to its default setting click the Default All button to return all limit values on this tab (this limit-set location) to their default setting 4) Click the Done button to complete your limit value edits and to return to the previous page. (When you edit but do not deploy a limit plan, a dialog box will appear when you click the Done button giving you the opportunity to deploy your edits in the revised plan.) Copyright 2008 JDSU, LLC 106

125 6) To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 107

126 Edit this DSAM limit plan - VoIPCHECK The VoIPCHECK tab provides a limit-set values within the limit plan. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Limit Plan - Proceed to the Deploy This Limit Plan page Export This Limit Plan - Open the Export dialog box Create a New Limit Plan - Proceed to the Create a New Limit Plan page Limit Plan Details Details about the limit plan you are viewing are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the limit plan. Right Panel The name of the limit plan you are editing is located at the top of the page - below the page title ("Edit this DSAM limit plan") and above the tabs that comprise the work area on this page. To edit the VoIPCHECK value of individual limits: 1) Click the limit value in the table. 2) Enter the new limit value - NOTE: When you enter a value that exceeds the maximum value for the limit you are editing (such as entering "70" when the maximum limit value is "60"), your TechComplete Test Productivity Pack software will automatically change your entry to the maximum allowable value in the range (in this case "60") when you press Enter. This correction applies to minimum values as well. 3) Press Enter Two buttons below the table allow you to quickly return individual limit values or all limit values to their default setting: click the Default button to return the currently selected limit value to its default setting click the Default All button to return all limit values on this tab (this limit-set location) to their default setting 4) Click the Done button to complete your limit value edits and to return to the previous page. (When you edit but do not deploy a limit plan, a dialog box will appear when you click the Done button giving you the opportunity to deploy your edits in the revised plan.) Copyright 2008 JDSU, LLC 108

127 6) To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 109

128 Edit this RSAM limit plan This page provides four tabs (Critical, Major, Minor, and Warning). Each tab represents a limit-set location within the RSAM limit plan. Left Panel Task Links To perform tasks associated with each link title, move directly to each of the following pages by clicking the associated left-panel link: Deploy This Limit Plan - Proceed to the Deploy This RSAM Limit Plan page Export This Limit Plan - Open the Export dialog box Create a New Limit Plan - Proceed to the Create a New Limit Plan page Limit Plan Details Details about the limit plan you are viewing are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the limit plan. Right Panel The name of the limit plan you are viewing is located at the top of the page - below the page title ("Edit this RSAM limit plan") and above the four tabs that comprise the work area on this page. Each tab represents a limit-set location within the limit plan - Critical, Major, Minor, and Warning. To edit the value of individual limits: 1) Click the limit value in the table. 2) Enter the new limit value - NOTE: When you enter a value that exceeds the maximum value for the limit you are editing (such as entering "70" when the maximum limit value is "60"), your TechComplete Test Productivity Pack software will automatically change your entry to the maximum allowable value in the range (in this case "60") when you press Enter. This correction applies to minimum values as well. 3) Press Enter Two buttons below the table allow you to quickly return individual limit values or all limit values to their default setting: click the Default button to return the currently selected limit value to its default setting click the Default All button to return all limit values on this tab (this limit-set location) to their default setting Copyright 2008 JDSU, LLC 110

129 4) Click the Done button to complete your limit value edits and to return to the previous page. (When you edit but do not deploy a limit plan, a dialog box will appear when you click the Done button giving you the opportunity to deploy your edits in the revised plan.) 5) To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 111

130 Deploy this DSAM limit plan Left Panel DSAM Limit Plan Details Details about the DSAM limit plan you are viewing are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the DSAM limit plan. Right Panel Use this page to select meters in your inventory that will operate using the selected DSAM limit plan. (Upon synchronization, the DSAM limit plan currently on the selected meters will be overwritten by this plan.) The name of the selected DSAM limit plan is located at the top of the page - directly below the page title ("Deploy this DSAM limit plan"). The table is comprised of the following columns (from left to right): a checkbox used to select (or deselect) the meter displayed in that row - (click the checkbox to select or deselect) an icon representing the family of the meter displayed in that row the model number of the meter the serial number of the meter the name of the employee assigned to the meter the date of the last synchronization attempt read-only comments about the meter Two buttons below the table allow you to quickly select or deselect all of the meters displayed in the table: click the Select All button to add checks to all checkboxes in the first column of the table click the Deselect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices, click the Done button to complete your DSAM limit plan deployment selections and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 112

131 Deploy this RSAM limit plan Left Panel RSAM Limit Plan Details Details about the RSAM limit plan you are viewing are displayed on two tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab is read-only. The Description tab provides space to enter up to 255 alphanumeric characters of information about the RSAM limit plan. Right Panel Use this page to select meters in your inventory that will operate using the selected RSAM limit plan. (Upon synchronization, the RSAM limit plan currently on the selected meters will be overwritten by this plan.) The name of the selected RSAM limit plan is located at the top of the page - directly below the page title ("Deploy this RSAM limit plan"). The table is comprised of the following columns (from left to right): a checkbox used to select (or deselect) the meter displayed in that row - (click the checkbox to select or deselect) an icon representing the family of the meter displayed in that row the model number of the meter the serial number of the meter the name of the employee assigned to the meter the date of the last synchronization attempt read-only comments about the meter Two buttons below the table allow you to quickly select or deselect all of the meters displayed in the table: click the Select All button to add checks to all checkboxes in the first column of the table click the Deselect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices, click the Done button to complete your RSAM limit plan deployment selections and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 113

132

133 Manage Field Measurements Use the Manage Field Measurements page to create and maintain a structure of archive and work folders and to manage DSAM measurement files within your folder structure. Left Panel At the bottom of the Left Panel, detailed information is displayed about the archive folder, work folder, or measurement file selected (highlighted) in the tree view or table view (on the Right Panel). Archive Folder Details When an archive folder (blue) is highlighted in the Measurement File Archive column (tree-view, center section) or in the Field Measurements Table, a read-only Summary tab displays details about the selected archive folder. Work Folder Details When a work folder (green) is highlighted in the Measurement File Archive column (tree-view, center section) or in the Field Measurements Table, three tabs display details about the selected folder. Click the tab you would like to view. The Summary and Description tabs are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information about the selected work folder. Move the scroll bar (when displayed) to view the entire contents of the tab. Measurement File Details When a measurement file is highlighted in the Field Measurements Table, two read-only tabs display details about the selected file. Click the tab you would like to view. The Summary tab provides information about the file, and the Meter tab provides information about the meter that generated the file. Move the scroll bar (when displayed) to view the entire contents of the tab. Right Panel The right panel is comprised of two sections - the Measurement File Archive (tree view) in the center section and the Field Measurements Table on the right side of the page. Use the tree view to quickly organize your folders and to navigate to folders and files that you wish to examine in the table. Archive folders are blue; work folders are green. Measurement File Archive Section Your library of archive folders (and their associated work folders) is structured in a standard tree view in the center section of the screen. Click the turner icon ( ) to expand or contract the tree view for each folder. (You also can double-click the folder name to expand or contract the view.) When you click a folder you wish to view, the table (on the right) displays the contents of that folder. The My Field Measurements folder exists at the top of the tree view and cannot be renamed. Although this folder can contain work folders directly, it is more commonly structured to contain a series of archive folders that contain DSAM work folders that contain DSAM measurement files. (See the Graphic View for this Help page.) Field Measurements Table Copyright 2008 JDSU, LLC 115

134 This table displays the contents of the selected folder in the Measurement File Archive (tree view, center section). The table contains (from left to right): an icon (referencing measurement files only) representing the status of the file (pass, fail, or indeterminate) an icon representing the type of folder or file the name of the folder or file the type of folder or file (for folders) the last synchronization date and the employee name associated with the meter (for files) the measurement date and the limit set used Tree/Table Toolbar In the toolbar located directly above the table, the number of icons available for selection will vary depending on the object (folder or file) currently selected in the table or tree view. Click the icon of your choice to perform the following tree and table related functions: (See the Help Icon Glossary for more information) Up One Level - Move one level higher in the Measurement File Archive tree view Open - Access the selected item Create a New Archive Folder - Place and name a new archive folder in the tree view Create a New Work Folder - Place and name a new work folder in the tree view Deploy This Work Folder - Proceed to the Deploy This Work Folder page regarding the selected item Cut - Remove the selected item from its current location and place it on the clipboard Copy - Place a copy of the selected item on the clipboard Paste - Place the item on the clipboard in the selected location Rename - Rename the selected item Export - Copy a file or folder to a location outside of TechComplete Test Productivity Pack Import - Copy into TechComplete Test Productivity Pack a file or folder located outside of TechComplete Test Productivity Pack Delete - Delete the selected item NOTE: To display each of the available toolbar options, you also can right click the item (file or folder) that is the object of the toolbar task you would like to perform. When the menu of options appears, click the option of your choice regarding the selected object. NOTE: To view one of the measurement files in the table, simply double-click the file. Using the Drag-and-Drop Function Drag-and-drop is a method of cutting and pasting an item or a block of items from one location to another using only the PC mouse to execute the task. TechComplete Test Productivity Pack allows three types of drag-and-drop options on this page: drag and drop a work folder (green) from one archive folder (blue) to another archive folder in the Measurement File Archive tree, or drag and drop a work folder (green) from the table to another archive folder (blue) in the Measurement File Archive tree, or Copyright 2008 JDSU, LLC 116

135 drag and drop a measurement file from the table to another work folder (green) in the Measurement File Archive tree. NOTE: Multiple-item selection is available when dragging items from the table to the tree (see "Selecting Multiple Items in the Table" below). To use the drag-and-drop function: 1) Click (select) the item you intend to move to a new location. 2) With the left mouse key depressed, move the cursor from the existing item location to the new location - that is, over the top of the folder that will receive the selected item (the cursor will change to indicate that this is a valid folder). 3) Release the left mouse key to complete the transfer of the item to its new location. Selecting Multiple Items in the Table To select (highlight) more than one successive item (folder or file) in the table: 1) Click the first item (at the top or the bottom of the block of items you intend to select). 2) Press and hold down the Shift key on your keyboard (or use the Control key for multiple non continuous rows). 3) Click the last item (at the top or the bottom of the block of items you intend to select). 4) With the block of multiple items selected (highlighted), use the toolbar to perform the desired task regarding the selected items, such as cut, copy, delete. Copyright 2008 JDSU, LLC 117

136 Deploy this work folder Use this page to select meters in your inventory that will receive the selected work folder. The name of the work folder you are about to deploy is at the top of the page (See Help Graphic View for this page). The measurement files in this work folder will be available to the DSAM users you select in Step 2 upon their next synchronization with TechComplete Test Productivity Pack. Left Panel Details about this work folder are displayed on three tabs at the bottom of the left panel. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. The Summary tab and Description tab are read-only. The Comments tab provides space to enter up to 255 alphanumeric characters of information. This information is not synchronized to the meter itself; it remains solely on TechComplete Test Productivity Pack. Right Panel Step 1: (Optional) Enter up to 255 alphanumeric characters in the space provided to describe your new work folder. You may want to use this space to provide information about the work location or about the type of work that needs to be done. Step 2: Use the table to select meters in your inventory that will receive this work folder upon their next synchronization with TechComplete Test Productivity Pack. The table is comprised of the following columns (from left to right): a checkbox used to select the meter displayed in that row - (click the checkbox to select or deselect) an icon representing the family of the meter displayed in that row the model number of the meter the serial number of the meter the name of the employee assigned to the meter the date of the last synchronization attempt read-only comments about the meter Two buttons below the table allow you to quickly select or deselect all of the meters displayed in the table: click the Select All button to add checks to all checkboxes in the first column of the table click the Deselect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices, click the Done button to complete your work folder deployment selections and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 118

137 Create a new work folder Right Panel Step 1: Enter up to 32 alphanumeric characters in the space provided to name your new work folder. Step 2: (Optional) Enter up to 255 alphanumeric characters in the space provided to describe your new work folder. You may want to use this space to provide information about the work location or about the type of work that needs to be done. Step 3: (Optional) Use the table to select meters in your inventory that will receive this work folder upon their next synchronization with TechComplete Test Productivity Pack. (This step is optional because you may choose not to deploy this work folder at this time. If you prefer, you can deploy it later using the Deploy This Work Folder page.) The table is comprised of the following columns (from left to right): a checkbox used to select the meter displayed in that row - (click the checkbox to select or deselect) an icon representing the family of the meter displayed in that row the model number of the meter the serial number of the meter the name of the employee assigned to the meter the date of the last synchronization attempt read-only comments about the meter Two buttons below the table allow you to quickly select or deselect all of the meters displayed in the table: click the Select All button to add checks to all checkboxes in the first column of the table click the Deselect All button to remove checks from all checkboxes in the first column of the table When the checked boxes in the first column represent your choices, click the Done button to complete your work folder deployment selections and to return to the previous page. To discard your changes and return to the previous page, click the Cancel button. Copyright 2008 JDSU, LLC 119

138 View DOCSIS Range file Use this page to view a DOCSIS (Data Over Cable Service Interface Specification) measurement Range file from the selected meter. A DOCSIS Range (only) file is saved on a meter when DOCSIS ranging was the only task attempted or when ranging and registration were attempted but registration did not occur. NOTE: When packet loss, throughput, or ping tests are saved on a meter, the associated range and registration information is saved in the file as well. The Range and Registration tabs are available for viewing on the View DOCSIS Ping File page, the View DOCSIS Throughput File page, and the View DOCSIS Packet Loss File page. DOCSIS measurement mode analyzes the digital performance of user-selected DOCSIS channels to verify downstream/upstream connectivity. Only DOCSIS channels defined in the downstream (forward path) channel plan are available for DOCSIS measurement testing. When a DOCSIS channel is selected for testing, the meter automatically searches for that channel, acquires upstream channel data, conducts ranging with the CMTS, and displays detailed test results. DOCSIS measurements include performance data on the upstream signal level and on the downstream signal level, downstream modulation error ratio (MER) (or EVM, as configured), and estimated downstream bit error rate (BER) before and after forward error correction (FEC) along QAM sensitivity and AGC Stress measurements. This data can be viewed in relation to userconfigured limits to determine the Pass/Fail status of the DOCSIS channel. Left Panel Overall Limit-Set Status The overall limit-set status for this measurement file is displayed directly under the page title (View DOCSIS Range File). The first line of text indicates the type of limit set that was enabled at the time the file was saved on the meter. The next line shows an overall status of Pass, Fail, Limits Off, or a question-mark icon followed by a blank space (which appears when a limit set was selected but the measurement results were indeterminate). NOTE: If any of the DOCSIS measurements did not fall within the range of the selected limit set when the file was saved, the overall result shown in this section will be Fail. See the Right Panel for more information. File Details Four read-only tabs at the bottom of the Left Panel display details about this DOCSIS file. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. Right Panel Test Results Toolbar Directly above the Registration tab, click the icon of your choice to perform the following pagerelated functions (See the Help Icon Glossary for more information.): Print - Print a report regarding this DOCSIS file Copyright 2008 JDSU, LLC 120

139 Print Preview - Display a preview of the report regarding this DOCSIS file Export - Export a copy of this DOCSIS file (available formats: mfa, htm, html, or pdf) Limit Checking - Toggle limit checking on and off NOTE: You can display each of these toolbar options simply by right clicking within the Right Panel. When the menu of options appears, click the option of your choice. DOCSIS Ranging Test Results DOCSIS test results are presented in the following manner (from top to bottom on the Right Panel): Channel Information Channel label (when enabled) Channel type Channel number Test Status Test Complete or Test Not Complete (Only valid measurements and parameters are displayed. When incomplete measurements occur - due to system errors or a manual termination of the measurement procedure - dashes take the place of invalid numeric values.) Downstream Carrier Results Bandwidth Modulation type Frequency Average power level Digital performance - Modulation error ratio (MER) - MER headroom (also called overhead or margin) - the number of decibels by which a measurement exceeds the minimum defined requirements. DSAM default limits are set at the recommended minimum MER values for a TV/Modem - 28 db for 64 QAM carriers, and 32 db for 256 QAM carriers. - Bit error rate (BER) (estimated) before and after (pre/post) Forward Error Correction (FEC) - QAM Sensitivity - AGC Stress Upstream Carrier Results Bandwidth Modulation type Frequency Average power level Level headroom (calculated by subtracting the actual transmitted upstream carrier level from the maximum allowable transmit upstream carrier level) Selecting Different Measurement Units (Optional) Use the Tools>Options feature to select how measurement data is displayed throughout TechComplete Test Productivity Pack (without affecting how individual meters are collecting this data). Simply click the radio button of your choice to select the signal level units and signal quality units TechComplete Test Productivity Pack will use. Copyright 2008 JDSU, LLC 121

140 View DOCSIS Registration file Use this page to view a DOCSIS (Data Over Cable Service Interface Specification) measurement Registration file from the selected meter. A DOCSIS Registration file is saved on a meter when ranging and registration were the only DOCSIS tasks performed. Both tabs - Range and Registration - are available for viewing on this page. Registration tab information includes the MAC addresses used to register and the network and modem assignments. The system will default to the Registration tab when a registration file is viewed. NOTE: When packet loss, throughput, or ping tests are saved on a meter, the associated range and registration information is saved in the file as well. The Range and Registration tabs are available for viewing on the View DOCSIS Ping File page, the View DOCSIS Throughput File page, and the View DOCSIS Packet Loss File page. Left Panel File Details Four read-only tabs at the bottom of the Left Panel display details about this DOCSIS file. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. Right Panel When the Registration tab is selected on the Right Panel, three toolbar options are available on the Test Results Toolbar. Test Results Toolbar Directly above the Registration tab, click the icon of your choice to perform the following pagerelated functions (See the Help Icon Glossary for more information.): Print - Print a report regarding this DOCSIS file Print Preview - Display a preview of the report regarding this DOCSIS file Export - Export a copy of this DOCSIS file (available formats: mfa, htm, html, or pdf) NOTE: You can display each of these toolbar options simply by right clicking within the Right Panel. When the menu of options appears, click the option of your choice. DOCSIS Registration Test Results The Registration tab provides the following information: MAC Addresses Used to Register CM - the cable modem MAC address used to perform the registration CPE - the customer premises equipment MAC address used to perform the registration Network Assignments DHCP server - the dynamic host configuration protocol server IP address TOD server - the time of day server IP address TFTP server - the trivial file transfer protocol server IP address Copyright 2008 JDSU, LLC 122

141 Gateway - the gateway IP address Modem Assignments CM IP address - the cable modem IP address CM subnet mask - the cable modem subnet mask address Configuration file - the configuration file name SID - the system identification number Meter IP address - the meter IP address Copyright 2008 JDSU, LLC 123

142 View DOCSIS throughput file Use this page to view a DOCSIS (Data Over Cable Service Interface Specification) measurement Throughput file from the selected meter. This test measures the speed at which a file can be downloaded from a web server. If the meter's throughput configuration points to a server on the same IP network as the CMTS, the downstream throughput will display the maximum speed the customer is capable of receiving. Anything less may indicate network issues such as high traffic on the downstream channel or a slow server. Downstream throughput will decrease drastically if the meter is configured to download from a server out on the Internet. The cable modem service provider may have a fast connection to the Internet backbone, but the server from which the meter downloads may have a slow connection. The server itself could also be the bottleneck. It could be heavily loaded by requests from other users, or it might be an inefficient server. Three tabs - Range, Registration, and Throughput - are available for viewing on this page. When a throughput test is saved on a meter, the associated range and registration information is saved in the file as well. The system will default to the Throughput tab when a throughput file is viewed. Range tab information includes upstream and downstream ranging performance data. Registration tab information includes the MAC addresses used to register and the network and modem assignments. Throughput tab information is discussed below. Left Panel File Details Four read-only tabs at the bottom of the Left Panel display details about this DOCSIS file. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. Right Panel When the Throughput tab is selected on the Right Panel, three toolbar options are available on the Test Results Toolbar. Test Results Toolbar Directly above the Registration tab, click the icon of your choice to perform the following pagerelated functions (See the Help Icon Glossary for more information.): Print - Print a report regarding this DOCSIS file Print Preview - Display a preview of the report regarding this DOCSIS file Export - Export a copy of this DOCSIS file (available formats: mfa, htm, html, or pdf) NOTE: You can display each of these toolbar options simply by right clicking within the Right Panel. When the menu of options appears, click the option of your choice. DOCSIS Throughput Test Results The Throughput tab provides the following information: Copyright 2008 JDSU, LLC 124

143 Configuration File The name of the configuration file used to perform the test Downstream HTTP Server IP address - the IP address of the downstream HTTP server File transferred - the path/file name of the file transferred during the test Upstream Throughput A bar graph and numeric value indicating the upstream throughput measurement (1000 bits per second) Downstream Throughput A bar graph and numeric value indicating the downstream throughput measurement (1000 bits per second) Copyright 2008 JDSU, LLC 125

144 View DOCSIS Packet Loss file Use this page to view a DOCSIS (Data Over Cable Service Interface Specification) measurement Packet Loss file from the selected meter. Packet loss testing can help verify that an IP performance issue is not due to packet discards in the network. This test sends pings to the CMTS and counts replies. The loop packet loss is the count of pings that did not get a reply. A basic packet loss test provides loop results for packets sent, packets lost, and the resulting sent/lost ratio (loss ratio = number lost / number sent). Three tabs - Range, Registration, and Packet Loss - are available for viewing on this page. When a packet loss test is saved on a meter, the associated range and registration information is saved in the file as well. The system will default to the Packet Loss tab when a packet loss file is viewed. Range tab information includes upstream and downstream ranging performance data. Registration tab information includes the MAC addresses used to register and the network and modem assignments. Packet Loss tab information is discussed below. Left Panel File Details Four read-only tabs at the bottom of the Left Panel display details about this DOCSIS file. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. Right Panel When the Packet Loss tab is selected on the Right Panel, three toolbar options are available on the Test Results Toolbar. Test Results Toolbar Directly above the Registration tab, click the icon of your choice to perform the following pagerelated functions (See the Help Icon Glossary for more information.): Print - Print a report regarding this DOCSIS file Print Preview - Display a preview of the report regarding this DOCSIS file Export - Export a copy of this DOCSIS file (available formats: mfa, htm, html, or pdf) NOTE: You can display each of these toolbar options simply by right clicking within the Right Panel. When the menu of options appears, click the option of your choice. DOCSIS Packet Loss Test Results The Packet Loss tab provides the following information: Packet Loss The packet loss table displays measurement data indicating the number of packets sent upstream, downstream, and round trip (loop) the number of packets lost in each of these categories, and Copyright 2008 JDSU, LLC 126

145 the ratio (expressed as a percent) in each category of packets lost to those sent. NOTE: When the SNMP read community string is not provided, upstream and downstream numeric values are replaced with gray dashes. Upstream Modulation When the SNMP read community string is provided, the upstream signal-to-noise ratio (SNR) is displayed. This value is received from the CMTS MIB and is the last reported value contained in the MIB. Error Conditions: One of two error messages may be displayed when insufficient or incorrect information regarding SNMP read community strings prohibit complete packet loss measurements. Error condition #1: "Some values are not available because the SNMP read community strings were not configured for this meter." This message is displayed when no SNMP read community strings have been provided to the meter supplying this measurement file. For the meter to measure upstream and downstream packet loss, a valid SNMP read community string must be provided to the meter using TechComplete Test Productivity Pack. (See Help topic for Administer SNMP community strings.) Error condition #2: "Some values are not available because statistics were not provided by the CMTS." This message is displayed when none of the SNMP read community strings provided to the meter supplying this measurement file are valid for the intended CMTS. A valid SNMP read community string on the meter is one that matches the community string of the CMTS providing this measurement data. (See Help topic for Administer SNMP community strings.) Copyright 2008 JDSU, LLC 127

146 View DOCSIS Ping file Use this page to view a DOCSIS (Data Over Cable Service Interface Specification) measurement Ping file from the selected meter. The ping test can verify connectivity to any address on the Internet, showing how much delay exists between the meter and the destination address. It can be used as a bidirectional throughput test or round-trip packet loss test between the meter and any other device on the Internet. Three tabs - Range, Registration, and Ping - are available for viewing on this page. When a ping test is saved on a meter, the associated range and registration information is saved in the file as well. The system will default to the Ping tab when a ping file is viewed. Range tab information includes upstream and downstream ranging performance data. Registration tab information includes the MAC addresses used to register and the network and modem assignments. Ping tab information is discussed below. Left Panel File Details Four read-only tabs at the bottom of the Left Panel display details about this DOCSIS file. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. Right Panel When the Ping tab is selected on the Right Panel, three toolbar options are available on the Test Results Toolbar. Test Results Toolbar Directly above the Registration tab, click the icon of your choice to perform the following pagerelated functions (See the Help Icon Glossary for more information.): Print - Print a report regarding this DOCSIS file Print Preview - Display a preview of the report regarding this DOCSIS file Export - Export a copy of this DOCSIS file (available formats: mfa, htm, html, or pdf) NOTE: You can display each of these toolbar options simply by right clicking within the Right Panel. When the menu of options appears, click the option of your choice. DOCSIS Ping Test Results The Ping tab provides the following information: Parameters IP address - the configured IP address Packet size - the packet size in bytes (possible values: 64, 128, 256, 512, 1024, or 1518) Time between pings - time between pings in milliseconds or seconds as configured (possible values: 0, 10 ms, 25 ms, 50 ms, 100 ms, 1 sec, 2 sec, or 5 sec) Reply Copyright 2008 JDSU, LLC 128

147 The last six ping replies (with the most recent reply displayed on the top line). The round trip time and time-to-live (TTL) are displayed for each ping reply. "No response" will be displayed when there is no reply for the ping destination. NOTE: The reply time is the total time needed for the ping to go from the meter to the ping destination, for it to generate a reply, and for that reply to come back to the meter. A lot of variation in reply time is normal because the pings are not synchronized with the DOCSIS system's channel slot timing, and because of varying loads on the ping destination machine. The average response time is a good indicator of the delays between the meter and the ping destination. The TTL (time to live) value does not actually measure time. Its shows how many routers the ping reply had to pass through before it reached the meter. The ping destination (such as a router or a PC) sets the TTL in the ping reply to 64, 128, or 255 when it creates the reply. Each router that forwards the message decrements that value. For example, if the meter shows TTL = 56 and it started at 64, eight routers had to forward the reply from the ping destination back to the meter. The TTL typically does not decrease by more than 50 from its initial value. Statistics Packets sent - the number of packets sent Packets lost - the number of packets lost Ratio - the ratio of packets sent to packets lost Average response time - the average response time (round trip) Copyright 2008 JDSU, LLC 129

148 View full scan file - Graph View Use this page to view a fullscan measurement file from the selected meter. FullScan measurements analyze the carrier levels of up to 999 channels and display the results on a single screen. Measurement results correspond to a single channel plan and can be viewed in graph or table form. Left Panel The left panel displays detailed information about the full scan graph on the Right Panel as well as general information about this full scan file. Graph Settings You can alter the appearance of the graph for a more detailed analysis of the measurement data (without altering the actual data saved in the measurement file). Use the following tools to change the settings of the graph shown on the Right Panel: Scale Use the Scale drop-down box to select the (vertical) scale of the graph. When you alter the scale setting, you change how much of the graph is vertically displayed on your screen before scrolling. Click the arrow to display the choices of 1, 2, 5, or 10 db per division and then click the scale of your choice. Reference Level Adjust the reference level to vertically center the graph data for the best viewing. You can do this by clicking the Auto Reference icon (located to the right of the edit box) to change the view. To further adjust the reference level up or down: click the reference level value displayed in the Reference Level edit box, use the keypad to enter the level you desire, and press Enter, or click the Up or Down arrows next to the edit box, or use the Up or Down arrows on your keyboard. Marker Channel The Marker Channel drop-down box displays the location of the graph marker (the thin vertical bar that you can move horizontally on the page. To move the marker on the graph: click the arrow on the drop-down box to display all channels in the file and then click the channel of your choice, or drag-and-drop the marker with your mouse, or use the Right or Left arrows on your keyboard. Measurement File Details Four read-only tabs at the bottom of the Left Panel display details about this full scan file. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. Right Panel Graph Toolbar Directly above the graph, click the icon of your choice to perform the following page-related functions (See the Help Icon Glossary for more information.): Copyright 2008 JDSU, LLC 130

149 Print - Print a report regarding this fullscan file Print Preview - Display a preview of the report regarding this fullscan file Export - Export a copy of this fullscan file (available formats: mfa, htm, html, or pdf) Limit Checking - Toggle limit checking on and off Zoom In - Zoom in on the current marker position Zoom Out - Zoom out from the current marker position Full Span - Zoom to full span (1X) NOTE: You can display each of these toolbar options simply by right-clicking the graph. When the menu of options appears, click the option of your choice. Fullscan Graph View Graph Data Elements The information displayed above and below the graph corresponds to the position of the graph marker (the thin vertical bar that you can move horizontally on the page). The top area of the graph displays the measurement mode (fast or normal scan), channel label (if available), the channel type, and the channel number that was measured. The bottom area of the graph displays: An icon representing the channel type, the channel frequency, and the recorded level measurement. An icon representing the audio carrier, the carrier frequency, and the recorded audio carrier signal level measurement (if available) An icon representing the delta video/audio, the calculated delta video/audio value, an icon representing wether the delta is above or below limits. (if available) NOTE: This icon only appears when limits are enabled. The frequency span of this fullscan is displayed across the bottom of the graph; the level measurement scale is displayed on the left side. Pop-up Windows When you move the cursor over a measurement bar in the center of the graph, a pop-up window will display the information about that channel that would be shown (also) above and below the graph if the marker were over that channel. Limit Checking Limit checking may be viewed on TechComplete Test Productivity Pack files only when limits were checked at the time the measurement file was saved on the meter. If limit checking was enabled when the measurement was taken, the Toggle limit checking on and off icon will be enabled on the Graph Toolbar. When the limit-checking view is on, the area out of range is displayed in gray. Channels measured within the limit range (pass) are displayed in green; channels measured outside of the limit range (those overlapping the gray area) are displayed in red. Fullscan Table View To display the Table View, click the Table View tab in the upper left corner of the Right Panel. Copyright 2008 JDSU, LLC 131

150 View full scan file - Table View Use this page to view a fullscan measurement file from the selected meter. FullScan measurements analyze the carrier levels of up to 999 channels and display the results on a single screen. Measurement results correspond to a single channel plan and can be viewed in graph or table form. Left Panel The left panel displays detailed information about the graph and table views of this fullscan file. When the Table View tab is displayed on the right panel, the left panel displays only the file's overall limit-set status and the details about the fullscan measurement file. Overall Limit-Set Status The overall limit-set status for this measurement file is displayed directly under the page title (View Fullscan File). The first line of text indicates the type of limit set that was enabled at the time the file was saved on the meter. The next line shows an overall status of Pass, Fail, Limits Off, or a question-mark icon followed by a blank space (which appears when a limit set was selected but the measurement results were indeterminate). NOTE: If any of the fullscan channels did not fall within the range of the selected limit set when the file was saved, the overall result shown in this section will be Fail. See the Right Panel for more information. File Details Four read-only tabs at the bottom of the Left Panel display details about this fullscan file. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. Right Panel Table Toolbar Directly above the graph, click the icon of your choice to perform the following page-related functions (See the Help Icon Glossary for more information.): Print - Print a report regarding this fullscan file Print Preview - Display a preview of the report regarding this fullscan file Export - Export a copy of this fullscan file (available formats: mfa, htm, html, or pdf) Limit Checking - Toggle limit checking on and off NOTE: You can display each of these toolbar options simply by right-clicking the graph. When the menu of options appears, click the option of your choice. Fullscan Table View The table is comprised of the following columns (from left to right): an icon representing the limit-check status (when enabled) of the channel in that row the channel number an icon representing the channel type the name of the channel type the channel label (when available) the channel frequency the level measurement Copyright 2008 JDSU, LLC 132

151 an red arrow representing whether the Measured Signal Level, Delta Video/Audio, or Delta Video/Audio2 of a channel that failed, is above or below limits the calculated Delta Video/Audio value an arrow (when limit checking is enabled and the channel status is Fail) indicating if the Delta Video/Audio measurement is above (up arrow) or below (down arrow) the limit-set range for that channel the calculated Delta Video/Audio value2, NOTE: This value shall be displayed only for a Dual type channel an arrow (when limit checking is enabled and the channel status is Fail) indicating if the Delta Video/Audio 2 measurement is above (up arrow) or below (down arrow) the limit-set range for that channel Fullscan Graph View To display the Graph View, click the Graph View tab in the upper left corner of the Right Panel. Copyright 2008 JDSU, LLC 133

152 View ingress resistance file Use this page to view a ingress resistance measurement file from the selected meter. A Ingress Resistance measurement file contain a portion of the CATV downstream spectrum frequency range (80 MHz to 108 MHz) in 50 Mhz (default) or 2 Mhz (zoom) frequency spans. It also provides six (6) vertical subdivisions that contain a dynamic range of 60 db. The frequency span is determined by the selected center frequency. Within each frequency span a wavy measurement line (trace) with 201 frequency points is formed. A Downstream Spectrum measurement file allows for a very comprehensive troubleshooting utility that reveals ingress spikes on the forward path as brief as 1 ms. Left Panel The left panel displays detailed information about the graph on the Right Panel as well as general information about this file. Graph Settings You can alter the appearance of the graph for a more detailed analysis of the measurement data (without altering the actual data saved in the measurement file). Use the following tools to change the settings of the graph shown on the Right Panel: Scale Use the Scale drop-down box to select the (vertical) scale of the graph. When you alter the scale setting, you change how much of the graph is vertically displayed on your screen before scrolling. Click the arrow to display the choices of 1, 2, 5, or 10 db per division and then click the scale of your choice. Reference Level Adjust the reference level to vertically center the graph data for the best viewing. You can do this by clicking the Auto Reference icon (located to the right of the edit box) to change the view. To further adjust the reference level up or down: click the reference level value displayed in the Reference Level edit box, use the keypad to enter the level you desire, and press Enter, or click the Up or Down arrows next to the edit box, or use the Up or Down arrows on your keyboard. read-only tabs at the bottom of the Left Panel display details about this Downstream Spectrum file. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. Marker Frequencies (Marker A and Marker B) The Marker A Frequency and Marker B Frequency edit boxes display the location of the two graph markers (the thin vertical bars that you can move horizontally on the page). Marker A is blue and Marker B is gold. Move the markers to compare measurements at two specific frequencies. (See measurement data at the bottom of the Right Panel.) Copyright 2008 JDSU, LLC 134

153 To move either marker on the graph: click the frequency value displayed in one of the Marker Frequency edit boxes, use the keypad to enter the frequency you desire, and press Enter, or click the Up or Down arrows next to one of the edit boxes, or drag-and-drop one of the markers with your mouse. peak search - Move either marker to the highest peak on the graph by pressing the Peak Search button located to the right of the edit box of the marker you intend to move. Measurement File Details Three read-only tabs (Summary and Meter) at the bottom of the Left Panel display details about this file. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. Right Panel Graph Toolbar Directly above the graph, click the icon of your choice to perform the following page-related functions (See the Help Icon Glossary for more information.): Print - Print a report regarding this ingress resistance file Print Preview - Display a preview of the report regarding this ingress resistance file Export - Export a copy of this ingress resistance file (available formats: mfa, htm, html, or pdf) Zoom In - Zoom in on the current marker position Zoom Out - Zoom out from the current marker position Full Span - Zoom to full span (1X) Peak Hold - Toggle Peak Hold on and off (Peak Hold persists the highest level at each measured frequency.) NOTE: When Peak Hold is enabled, two ingress resistance traces are displayed - the dark Peak Hold trace and the lighter gray regular trace that was dark before Peak Hold was enabled. NOTE: You can display each of these toolbar options simply by right-clicking the graph. When the menu of options appears, click the option of your choice. View Ingress Resistance Graph View Marker Data The information displayed below the graph corresponds to the position of the markers on the graph. The following information is displayed: marker label (A or B) marker frequency (each marker) marker signal level (each marker) delta value (frequency and level) Pop-up Windows Copyright 2008 JDSU, LLC 135

154 When you move the cursor over the trace, a pop-up window will display the information (frequency point and level) that would be shown (also) above and below the graph if the marker were over that data point. Copyright 2008 JDSU, LLC 136

155 View level file Note: This is a text only version Help System links are not enabled. Use this page to view a level measurement file from the selected meter. Level measurements analyze the signal level of each carrier within a channel (as defined by the active channel plan). Frequency tuning mode is used to measure any discrete frequency within the tuning range. Channel tuning mode measures several carrier types - single, video, scrambled video, audio, dual audio, digital, or DOCSIS. Digital performance measurements are conducted only on digitally modulated channels in the selected plan. Left Panel The left panel displays this file's overall limit-set status, the graph reference level setting (with interactive tools to change the setting to view the graph differently if desired), and details about this level measurement file. Overall Limit-Set Status The overall limit-set status for this measurement file is displayed directly under the page title (View Level File). The first line of text indicates the type of limit set that was enabled at the time the file was saved on the meter. The next line shows an overall status of Pass, Fail, Limits Off, or a questionmark icon followed by a blank space (which appears when a limit set was selected but the measurement results were indeterminate). NOTE: If any measurements did not fall within the range of the limit set when the file was saved, the overall result shown in this section will be Fail. See the Right Panel for more information. Graph Reference Level Setting Adjust the reference level to vertically center the bars on the graph for the best viewing. You can do this by clicking the Auto Reference icon once to change the view or by clicking the Up or Down arrows next to the icon to change the reference by one db per click. You also can click the reference level value displayed in the Reference Level edit box, use the keypad to enter the level you desire, and press Enter. You can adjust the reference level by using the Up or Down arrows on your keyboard when the graph area is "in focus" (selected). (When you select page items other than the graph, such as the Graph Toolbar, you must then click somewhere on the graph to enable the keyboard arrow keys to change the reference.) File Details Four read-only tabs at the bottom of the Left Panel display details about this level file. Click the tab you would like to view. Move the scroll bar (when displayed) to view the entire contents of the tab. Right Panel Sample Level Measurement Views The appearance of the graph and its supporting data on the Right Panel varies according to the type of level measurement file viewed. Graph Shading and Limit Checking Results The bar representing the video (or primary) carrier in the graph is one of four colors, depending on the file's limit-set status and the measurement itself. The bar is Copyright 2008 JDSU, LLC 137

156 green when limit checking is enabled and the level measurement passes the limit test (the top of the bar is located in the white space between the light gray shading on the graph) red when limit checking is enabled and the level measurement fails the limit test (the top of the bar overlaps the light gray shading on the graph) dark gray when limit checking is enabled and the level measurement is indeterminate, or dark blue when limit checking is disabled or was disabled (limits off) at the time the measurement was saved. Notice that the bar or bars representing audio carriers remain dark gray in all circumstances and that test results for audio carriers (to the right of the graph) also remain black at all times. Notice also, however, that the video-to-audio delta measurement (located below the audio measurement to the right of the graph) is represented in green (pass), red (fail), or black (indeterminate or limits off) depending on the limit-check status of the delta measurement. Test Results The display of test results on the Right Panel varies according to the type of level measurement file viewed (see sample level measurement files). The channel type, label (when available), and channel number (or frequency number) are located at the top of the Right Panel above the measurement data. The frequency and level measurement of the video (or primary) carrier is located in the top box to the right of the graph and is represented in green (pass), red (fail), or black (indeterminate or limits off) depending on the limit-check status. Below the primary level measurement are test results (when applicable) for digital and audio performance, depending on the type of level file you are viewing. Digital performance measurements (MER, BER) are also represented in green (pass), red (fail), or black (indeterminate or limits off) depending on the limit-check status. Annex B digital channel files will display interleaver depth if it was detected at the time the file was saved. If not, gray dashes will appear in the interleaver depth area (See example below.). The displayed interleaver depth will be one of the following: 128,1 128,2 64,2 128,3 32,4 128,4 16,8 128,5 8,16 4,32 2,64 1,128 Copyright 2008 JDSU, LLC 138

157 QAM Sensitivity results are displayed as Normal or High. AGC Stress results are also displayed. Measurement Warning Indicators See the Icon Glossary for information about measurement warning indicators that may appear among the test results in this section. Limit Checking Results When limit checking is enabled and a level measurement fails to fall within the selected limit-set range, an Up or Down arrow is displayed next to the measurement indicating that the value is too high or too low. When limit checking is enabled, a Pass or Fail symbol (or a question-mark icon, which appears when a limit set was selected but the measurement results were indeterminate) appears to the right of each level measurement. No pass/fail information is available when limit checking is disabled. Graph Toolbar Directly above the graph, click the icon of your choice to perform the following page-related functions (See the Help Icon Glossary for more information.): Print - Print a report regarding this level file Print Preview - Display a preview of the report regarding this level file Export - Export a copy of this level file (available formats: mfa, htm, html, or pdf) Limit Checking - Toggle limit checking on and off Selecting Different Measurement Units (Optional) Use the Tools>Options feature to select how measurement data is displayed throughout TechComplete Test Productivity Pack (without affecting how individual meters are collecting this Copyright 2008 JDSU, LLC 139