Exede WiFi Modem USER GUIDE

Size: px

Start display at page:

Download "Exede WiFi Modem USER GUIDE"

Valerie Ford
5 years ago
Views:

1 Exede WiFi Modem USER GUIDE

2 WELCOME TO Exede Satellite Internet Whether you re streaming your favorite videos, downloading important files or connecting with friends and family, your new Exede WiFi Modem brings the best of the internet to you in one simple box. The Exede WiFi Modem includes a modem for internet access, a built-in, fully supported wireless router and an integrated Exede Voice adapter for home phone service. Even though the Exede WiFi Modem contains these other devices within it, for simplicity s sake we ll refer to it as a modem throughout this document. INSIDE THIS GUIDE SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 SECTION 7 What s In the Box Connecting your Exede WiFi Modem Modem Specifications Connecting your devices Indicator Lights Setting up a VoIP telephone Warranty and Safety Information

3 SECTION 1 What s In the Box Your Exede WiFi Modem includes everything shown here: Ethernet cable for connecting your modem to your computer Exede WiFi Modem Power Supply (for use with Exede WiFi Modem only) F-connector

SECTION 2 Connecting your Exede WiFi Modem 1 Attach connector and stand to modem as directed in diagram. 2 Place your Exede WiFi Modem near your computer.

4 SECTION 2 Connecting your Exede WiFi Modem 1 Attach connector and stand to modem as directed in diagram. 2 Place your Exede WiFi Modem near your computer. Make sure the modem stands upright, and isn t crowded by other objects. You should also avoid keeping the modem inside an enclosed cabinet, as this can reduce the quality of your signal. It s normal for your modem to get warm during use. For the best experience, keep it out of direct sunlight and away from other sources of heat. 3 Connect the coax cable running from your dish to the modem via the connector. Finger tighten the connector. 4 Connect one end of the Ethernet cable to the back of the modem and the other to the Ethernet jack on your computer. The Exede WiFi Modem includes four Ethernet connections so that multiple devices may be connected if needed. 5 If you are using Exede Voice, connect your home phone to the standard RJ11 phone jack on the back of your modem. Refer to Section 6 for more information about setting up Exede Voice. 6 Attach the power cord to the back of your Exede WiFi Modem, and then plug the cord into a standard AC power source. Be sure to run the cord through the power cable retention clip just below the power connector. Warning: Do not use the power adapter from an old modem with your new Exede WiFi Modem! It will result in poor performance of your service. 7 Follow the instructions provided in the box to provision your new modem so you may begin using your service. Wi-Fi protected setup (WPS) button USB connector Phone port Ethernet (LAN) ports Reset button Coax cable connector Power connector Power cord retention clip

5 SECTION 3 Modem Specifications WiFi type: a/b/g/n dual-band selectable frequency supporting 2.4 GHz and 5 GHz connections. Router: 4-port gigabit Ethernet router Wireless security: Supports WPS, WEP, and WPA security standards. Other features: RJ11 phone jack (for Exede Voice only) Guest access network capability Parental controls

6 INSTRUCTIONS FOR ASSEMBLING YOUR MODEM NOTICE 1 Attach Connector 2 Attach Stand Always use the stand. The modem must be placed vertically for adequate ventilation. Ventilation keeps your modem cooler, and is necessary for proper operation. INSTRUCTIONS FOR POSITIONING YOUR MODEM Place your modem on a hard surface. Soft surfaces like a rug or carpet may cause your modem to tip over and may block ventilation. Make sure there is at least 3 inches of clearance around the modem. Do not keep your modem in an enclosed space. Do not position your modem near heat sources, such as ventilation openings on televisions and electronic devices. Keep your modem away from heating vents and direct sunlight. Read entire manual for additional instructions and product information.

7 SECTION 4 Connecting your devices Your Exede WiFi Modem supports both wired and wireless connections. Up to four wired devices (computers, TVs and/or DVRs) may be connected directly to your modem using Ethernet cables. Refer to your device manuals for more information. Wireless devices can be connected via a wireless home network created using your Exede WiFi Modem. This diagram shows a basic home network using a wireless router: WIFI LAPTOP TABLET THE INTERNET EXEDE MODEM/ROUTER PC Other devices you may have connected wirelessly include smartphones, TVs, security cameras, gaming devices, thermostats and others. A word about routers While routers are great at allowing multiple devices to access the internet, be aware that they are all still sharing a single internet connection. So, the more devices using the router at the same time, the less available bandwidth (speed) you ll have at any moment in time. You ll likely see data usage increase as you add more devices to your network, so keep an eye on your usage and whether you are on the right plan for your needs. There are two ways to create a wireless network: Your Exede WiFi Modem already has a secure, randomly assigned network name and password. You can find this information printed on the back of your modem. If you would like to use this network name and password, no further action is needed on your part. If you d prefer to change your network name and/or password, use the following process: 1 After setting up your Exede WiFi Modem, type the IP address :8080 into your internet browser. 2 When prompted, log in using the user name admin and password admin. 3 From the following screen, you will be able to configure your network name, password, security mode and more.

SECTION 5 Indicator Lights The indicator light on the side of your Exede WiFi Modem will change color depending on its status. Here s what all those colors mean: No Light: No Power.

8 SECTION 5 Indicator Lights The indicator light on the side of your Exede WiFi Modem will change color depending on its status. Here s what all those colors mean: No Light: No Power. OFF White light: Power is on, but the modem is not connected to the internet. POWER ON OFFLINE Red light: The modem is offline. Modem may be connected to the internet, but is not receiving information. ONLINE DEGRADED Orange light: The modem is online, but not at peak performance or VoIP is not working. ONLINE Blue light: The Exede WiFi Modem is connected and fully functional. Please note that it is normal for the indicator light to flash numerous colors or go dark for a few seconds when it is first powered on. Allow three to five minutes for your modem to fully connect.

9 SECTION 6 Setting up a VoIP Telephone (Optional) Now that your Exede WiFi Modem is fully connected, it s time to set up your VoIP telephone service, if you have one. 1 Connect your computer or router to the Exede WiFi Modem using an Ethernet cable. 2 Connect your telephone to the standard phone jack on the rear of the Exede WiFi Modem. 3 Visit to activate your service. SECTION 7 Warranty and Safety Information Warranty and Safety Information SECTION 2 Connecting your Exede WiFi Modem ViaSat, Inc. ( ViaSat ), the provider of Exede Internet, does not provide a warranty to the end user for this product. Any such warranty from ViaSat, including the implied warranty of merchantability or fitness for a particular purpose, is hereby disclaimed. Trademark Notice Exede, the Exede logo, ViaSat and the ViaSat logo are trademarks or registered trademarks of ViaSat. in the U.S. and/or other countries. Documentation Notice Copyright 2015 ViaSat, Inc., all rights reserved. The information, specifications, and features contained in this document are subject to change without notice and should not be construed as a commitment by ViaSat. SECTION 5 Setting up a VoIP Telephone (Optional) SECTION 6 Warranty and Safety Information Environmental Alerts WEEE ViaSat has marked this product with the WEEE symbol as a convenience to its customers for environmental responsibility per European Union Directive 2012/19/EC. This product shall be collected and disposed of in accordance with national and local laws. Waste electrical and electronic products must not be disposed of with household waste. For information on proper disposal, please contact ViaSat at

10 ROHS Compliant This product is in compliance with EU Directive 2011/65/EC. REACH Compliant This product is in compliance with EU Directive 1907/2006/EC. ViaSat declares that this Exede WiFi Modem is culus Listed and is in compliance with Canadian and U.S. safety standards and complies with the RoHS directive for hazardous materials reduction. ViaSat declares that this Exede WiFi Modem is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. For more information, please send correspondence to com. Open Source Software Information This product incorporates various open source software packages that are distributed under license terms as described at Important Safety Instructions Grounding Statement - The cable distribution system should be grounded (earthed) in accordance with ANSI/NFPA 70,the National Electrical Code (NEC), in particular Section , Grounding of Outer Conductive Shield of a Coaxial Cable. BEFORE INSTALLING THE EXEDE WIFI MODEM, MAKE SURE YOUR ELECTRICAL OUTLET IS PROPERLY WIRED AND YOUR COMPUTER EQUIPMENT IS PROPERLY GROUNDED. CONSULT WITH A LICENSED ELECTRICIAN IF YOU ARE NOT SURE. READ AND UNDERSTAND ALL OPERATING INSTRUCTIONS IN THIS USER S GUIDE. READ AND UNDERSTAND ALL SAFETY PRECAUTIONS PRIOR TO CONNECTING CABLES TO THE EXEDE WIFI MODEM. Warnings - A WARNING is defined as a procedure or practice that, if not correctly followed, could result in injury, death, or long term health hazard. Always observe the following WARNINGS: There are no user-serviceable parts inside any of the equipment in your system. There are potentially lethal voltages inside the equipment. It should only be opened by a technician trained and certified to service the product. RF Radiation Hazard. The transmitting equipment is capable of generating RF levels above the maximum permissible uncontrolled exposure level. Do not enter the radiation beam pattern of the transmitter feed horn and / or antenna when the transmitter is on. When the Exede WiFi Modem is powered on, DC voltage is present on the rear panel IFL connector. Ensure that the Exede WiFi Modem at all times has at least three inches of clearance from other objects on each side and that air can flow freely to the Exede WiFi Modem. Do not place anything on top of the Exede WiFi Modem. Keep the Exede WiFi Modem out of the reach of children and pets. Keep the Exede WiFi Modem upright at all times and firmly secured in the provided stand. Do not place the Exede WiFi Modem on its side or allow it to rest on its side.

11 Cautions - A CAUTION is defined as a procedure or practice that, if not correctly followed, could result in equipment damage or destruction. Always observe the following CAUTIONS: To ensure regulatory and safety compliance, only use the provided power and interface cables. Do not open the unit. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service professional. Avoid damaging the Exede WiFi Modem with static by first touching the connector when it is attached to the earth grounded coaxial cable wall outlet. Always first touch the connector on the Exede WiFi Modem when you are disconnecting or re-connecting your Ethernet cable from the Exede WiFi Modem or your computer. Only wipe the Exede WiFi Modem with a clean, dry cloth. To avoid equipment damage, never use cleaning fluids or similar chemicals. Do not spray cleaners directly on the Exede WiFi Modem or use forced air to remove dust. Do not paint or place decals on the Exede WiFi Modem housing. Install an AC surge arrestor in the AC outlet to which the Exede WiFi Modem is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges. The power adapter supplied with the Exede WiFi Modem shall be used only with the Exede WiFi Modem. Do not use the Exede WiFi Modem power adapter with any other equipment, including other modems. Do not use any other power adapter with the Exede WiFi Modem other than the one supplied with it. Notices This device complies with 47 CFR FCC Rules and Regulation Part 15 Subpart B, Class B Digital Device. Operation of the device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device contains a Wi-Fi Wireless LAN radio transmitter and according has been certified as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled with FCC ID and FCC logo. The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user. The Exede WiFi Modem was qualified under test conditions that included the use of the supplied cable between system components. To be in compliance with regulations, the installer, or user, must use this cable and install it properly. Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use. Installation of the Exede WiFi Modem must be in accordance with national wiring codes. Maintain the Exede WiFi Modem in a climate-controlled location with adequate air circulation at temperature that is always greater than 40 degrees Fahrenheit and less than 90 degrees Fahrenheit. To prevent fire or shock hazard, do not expose this Exede WiFi Modem to rain or moisture. The Exede WiFi Modem must not be exposed to dripping or splashing and no objects filled with liquids, such as vases, should be placed on or around the Exede WiFi Modem. Postpone Exede WiFi Modem installation until there is no risk of thunderstorm or lightning activity in the area. To prevent electrical shock, if the unit is provided with a polarized plug, do not connect the plug into an extension cord, receptacle or other outlet unless the plug can be fully inserted with no part of the blades exposed.

12 The In-Line Power Supply input power cord must be connected to a properly grounded three-prong AC outlet. Do not use adapter plugs, or remove the grounding prong from the plug. The Exede WiFi Modem, including the coaxial cable connector, may become hot. Always use the provided pigtail connector and avoid touching the coaxial cable connector unless its power adapter has been unplugged from the power outlet for at least one minute. To prevent overheating, do not block the ventilation holes on the sides, top, or bottom of the Exede WiFi Modem.

FCC Regulatory Information

FCC Regulatory Information DVW32C Advanced Wireless Voice Gateway - Safety and Installation Product Insert Federal Communications Commission (FCC) Interference Statement This equipment has been tested and found to comply with the