CA NSM and CA SPECTRUM Integration Demo. Roger Craig

Transcription

1 CA NSM and CA SPECTRUM Integration Demo Roger Craig

2 Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern. 2

3 For Informational Purposes Only Certain information in this presentation may outline CA s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages. 3

4 Introduction > Show how SPECTRUM and NSM can complement each others strengths > Demonstrate alarm propagation from SPECTRUM to NSM > Demonstrate alarm propagation NSM to SPECTRUM 4

5 Integration Tools > SPECTRUM OneClick > SPECTRUM Southbound Gateway > SPECTRUM AlarmNotifier > NSM Event Manager > NSM Management Control Center > System Management Pack > SPECTRUM Root Cause Integration (NSM as MoM) > NSM-SPECTRUM Integration (SPECTRUM as MoM) > Event Command Proxy > No coding required 5

6 Projects > Spectrum Root Cause Integration > Spectrum as MoM Integration > Closing the integration loop 6

7 SPECTRUM Root Cause NSM as MoM

8 Goals: Bottom Line > Make SPECTRUM authoritative source for network root cause analysis for NSM clients > Eliminate redundant discovery and polling of as many network objects as possible > Leverage SPECTRUM higher up the value chain > Build two-way integration between SPECTRUM and NSM 8

9 Key Features > Leverages SPECTRUM network monitoring > Leverages SPECTRUM Root Cause Analysis > Merges SPECTRUM Services with SM Pack IT Services > Eliminates NSM discovery of network resources > Eliminates NSM polling of network resources > Suppresses ANY:ABSENT polling errors > Expedites NSM object rediscovery when network restored 9

10 Integration Setup > SPECTRUM service > Alarm Notifier > NSM Event Agent > NSM Event Policy > SPECTRUM Root Cause BPV > SMP 10

11 SPECTRUM OneClick > Monitoring the OnlineOrders service > Logon to SpectroSERVER > Launch OneClick OnlineOrders service configuration 11

12 SPECTRUM Service Setup 12

13 Systems Management Pack > NSM Server > MCC > Select Topology > Show IT Services > SMP Configuration Wizard > IT Service definition > Policy Pack definition 13

14 NSM Service Setup > SMP Configuration Wizard defines IT Services 14

15 NSM Service Setup > IT Services in MCC 15

16 Spectrum Service Setup in NSM > Connects to SPECTRUM database > Transfers Spectrum Services to NSM > Stores Spectrum Service In Unknown Spectrum Service BPV in MCC 16

17 Create SPECTRUM Service Proxies > Launch SPECTRUM Service Setup Choose SPECTRUM release 17

18 Create SPECTRUM Service Proxies > Launch SPECTRUM Service Setup Enter server and user 18

19 Create SPECTRUM Service Proxies > Launch SPECTRUM Service Setup Select SpectroSERVER 19

20 Create SPECTRUM Service Proxies > Launch SPECTRUM Service Setup Select SPECTRUM services 20

21 Spectrum Root Cause BPV > Unknown Spectrum Services New services not assigned to an IT Service Admin status set to Unmanaged so alerts will not propagate > Spectrum Services Services assigned to an IT Service > Related IT Services IT Services that have a SPECTRUM Service assigned to them 21

22 Create SPECTRUM Service Proxies > SPECTRUM services in MCC 22

23 Spectrum Service Coordinator > Creates relationship between Spectrum Service and IT Service > Moves Spectrum Service from Unknown Spectrum Services BPV > Copies Spectrum Service to SMP IT Service > One-to-one relationship is best practice > Integration supports one-to-many and many-to-one relationships 23

24 Create Relationship to IT Services > SPECTRUM Service Coordinator 24

25 Create Relationship to IT Services > SPECTRUM Services assigned to IT Services 25

26 NSM Event Policy > Installation creates SMP Policy Pack > SMP Configuration Wizard loads it into Event Management > Sets SPECTRUM Service status Model Handle 26

27 SM Pack Policy Pack > Select SpectrumRC Policy Pack > Click Build and Load Policy 27

28 NSM Event Agent > Use cawto.exe > Provides secure communication 28

29 Alarm Notifier > Edits to SetScript and ClearScript > Start Alarm Notifier #*************************************************** #Send service alarm messages to NSM #*************************************************** # Send service alarm messages to NSM if [ "$MTHANDLE" = "0x1046f" ] && [ "$MNAME"!= "OnlineOrders" ] then echo "*****************************************" echo "Sending set message to NSM" echo "*****************************************" /c/progra~1/ca/sc/ccs/wvem/bin/cawto.exe -n DevBudNSM "%SSRC_I_001: $SERVER reports service $MNAME alarm new alarmid $AID status $STATUS severity $SEV model handle $MHANDLE fi 29

30 Let's See It Work > Set Alarm in Spectrum Open OneClick Select NSM Server Set threshold 30

31 Let s See It Work > Set an alarm in SPECTRUM 31

32 The Process > AlarmNotifier sends alarm > Event Management processes message > Status change in IT Service > Menu to OneClick 32

33 Message to NSM Console > SMP generates alert 33

34 Repair Root Cause > Restore network device > SMP repairs IT Service > Integration rediscovers all hosts related to IT Service 34

35 NSM-SPECTRUM Integration SPECTRUM as MoM

36 Introduction > Extends SMP message processing > Sends message to Event Agent on SpectroSERVER > Event Agent sends trap to Southbound Gateway > Southbound Gateway creates/updates EventModel model 36

37 SMP SAMP.dat update > MRA_Regen=Yes > Set EvaluateNormalizedMessage=After > Execute SAMP Configuration Wizard 37

38 SAMP Configuration Wizard 38

39 NSM Event Policy > Reprocesses SMP messages > Sends message to Spectrum > Event Agent executes trap > Caunint needs to be granted authorization 39

40 NSM Event Agent Processing 40

41 SPECTRUM Policy > Installed with package > CsEvFormat Event , Event , Event > CsPCause Prob , Prob , Prob > CsVendor SMP.evd SMP.amp SMP.evd 41

42 SPECTRUM Policy The Easy Way > SPECTRUM Event Configuration tool 42

43 Reload SPECTRUM Policy > OneClick Administration > EvFormat/Pcause Configuration > Click Reload button 43

44 Reload SPECTRUM Policy 44

45 SPECTRUM EventAdmin Model > Open OneClick > Create EventAdmin model 45

46 SPECTRUM EventAdmin Model 46

47 Set Alarm in NSM > Message in NSM Server Event Console > Trap execution in NSM Event Agent Console > EventModel created in OneClick > Alert detail from NSM > Link to SMP Knowledge Document 47

48 SPECTRUM EventModel Model 48

49 Popular Modification > Move events from EventModel to host model 49

50 Closing the Integration Loop

51 Why 2-way Integration > Enables OneClick users to see impact of network fault on NSM managed services > Also, demonstrates one-to-many and many-to-one relationship 51

52 Define SPECTRUM Service > Define a SPECTRUM service for the network device > Create Spectrum Service in NSM > Attach Spectrum Service to IT Services 52

53 How It Works > SPECTRUM detects a network fault > AlarmNotifier sends service alarm to NSM > SMP sets status of IT Service > Parent IT Service message is sent to Event Agent on SpectroSERVER > Event Agent issues trap to Southbound Gateway 53

54 Questions 54