SAP e-academy. Quick Reference Sheet

Transcription

1 SAP e-academy Quick Reference Sheet

2 Table of Contents 1. Getting Started Minimum System Requirements Hardware Requirements Operating System Software Browser Plug-in requirements Bandwidth Requirements Connection, Latency and Bandwidth Tests Testing Your Network Connection Latency Testing Your Network Connection Bandwidth Begin your e-academy training Accessing your e-learning courses New User Instructions: Existing Users: Accessing your assignments Accessing the Training System via the Windows Terminal Server (WTS) Customer Site Checklist Remote Connection using the internet How to Logon to MYWTS How to Log on to the SAP Training System Mentoring Support and Server Access Contact a mentor How may we assist you? Our Commitments Quick Reference Guide Page 2 of 18

3 1. Getting Started 1.1. Minimum System Requirements To ensure the best learning experience on our platform we recommend the following minimum system requirements: Hardware Requirements Processor: Minimum 400 MHz processor, recommended: Pentium IV 1.6 GHz RAM: 256 MB RAM minimum, 512 MB RAM recommended Sound: 16-bit sound card, with speakers or a headset (optional) Screen Resolution: 1024 by 768 (minimum) Sound card with speakers or headphones Printer Some courses allow print option on some of the material Operating System Software Browser Microsoft Windows 98 SE, Microsoft Windows NT 4.xx, Microsoft Windows ME, Microsoft Windows Windows XP, Windows Vista Citrix ICA Client for Windows Available through Download Center on Microsoft Installer Version 2 or higher We recommend using Internet Explorer as some features of the portal may not be supported on other browsers. Please ensure the pop up blocker is turned off Plug-in requirements The courses require at least Flash 9 plug-in (subversion greater than 115) in order to function. If Flash is not preinstalled on the computer, it may be obtained for free at: For web assessments, the Sun Java plug-in JRE or higher is required. If JRE is not preinstalled on the computer, the most recent version may be obtained for free. Check your Java version by clicking the link below To download the latest version of Java please visit the site below Acrobat PDF Reader: Quick Reference Guide Page 3 of 18

4 Bandwidth Requirements To access the e-academy platform we recommend an Internet connection with a minimum connection speed of 256 kbps (kilobits per second). A higher bandwidth connection will ensure a quicker access to the course. Please perform the following test to verify your connection. Note: Please ensure that if you are trying to access the systems from inside a secure VPN/WTS the IP making the request must be from the country you are trying to access from. 1. Testing your setup 2.1. Connection, Latency and Bandwidth Tests All tests should be carried out on your PC from the location you will attend the eacademy. Go to Choose your local region: AMERICAS, EMEA, or APJ Testing Your Remote Connection Quick Reference Guide Page 4 of 18

5 Click on Test Connection Click on Click here to start Test Connection. This will establish a Citrix connection to a SAP Windows Terminal Server and will Quick Reference Guide Page 5 of 18

6 show a window CSG test page. With this page the stability of your connection will be tested over a period of 2 hours time. Note: DO NOT MINIMIZE THE WINDOW DURING THE TEST! The clock will count down and display Successfully Finished! after 2 hours. Note: Some companies monitor network traffic shutting down access if there is no activity for a specified period of time. If you have been connected for more than 15 minutes and lose your connection just log back in and restart the connection test. If after a specific period of time you again lose your connection contact your IT department to determine what; if anything; can be done to prevent the connection termination. You can then proceed to the latency and bandwidth test. We believe that in most environments establishing a connection should be straightforward. However, there have been some instances where the ports required by the Citrix client have been blocked by firewalls. This can normally be fixed very quickly by your IT organization opening access to port 443. Note: SAP cannot be held responsible for connection failures during training due to WAN failure, traffic on your local network, the Internet or due to changes made to your network infrastructure. We therefore recommend that your IT organization be kept informed of all eacademies you are taking Testing Your Network Connection Latency To analyze the latency time between your eacademy location and the SAP Training infrastructure Please follow the steps below. Go to Choose your local region: AMERICAS, EMEA or APJ Click on Latency Test (in AMERICAS on Latency Test Philadelphia or Latency Test Palo Alto) Quick Reference Guide Page 6 of 18

7 This provides you a snapshot of the round trip time it takes in milliseconds for a data packet to travel from your Internet connection directly to each hop between you and the SAP Training infrastructure network. Note: IP Address as listed (My Public IP Address is). Determine path until ending at your address. It is recommended that the ISP (Internet Service Provider) latency numbers be less than 150ms Testing Your Network Connection Bandwidth To evaluate the available bandwidth between your eacademy location and the SAP Training infrastructure please follow the steps below. Go to Choose your local region: AMERICAS, EMEA or APJ Quick Reference Guide Page 7 of 18

8 Click on Bandwidth Test (in AMERICAS on Bandwidth Test Philadelphia or bandwidth Test Palo Alto). This provides you with a snapshot reading of the downstream available bandwidth from your training location Internet connection to the SAP Training infrastructure network. Recommended bandwidth requirements are 30 Kbps to 50 Kbps per logon (student or instructor). An additional 40kbps per connection is recommended in excess of their normal demand. Note: The bandwidth and latency test results represent a point in time snapshot, whereas, time of day, normal network usage, number of clients connected to CSG from the LAN and/or room where the test was performed, etc. should be considered. Quick Reference Guide Page 8 of 18

9 3. Begin your e-academy training 3.1. Accessing your e-learning courses To access your e-learning courses please use the login credentials you received in the mail. The URL to be accessed is New User Instructions: Enter the given login credentials. You will be requested to change your password after the first logon. Please do not share your password with anyone else. In your home page you will see a navigation module, we request you to go through this module to understand how to navigate through the system Existing Users: Continue to use your previous login user and password to access any new courses registered for you Accessing your assignments Quick Reference Guide Page 9 of 18

10 Some of your courses will require you to access an SAP training server to practice exercises and assignments. This section will guide you on how to get there Accessing the Training System via the Windows Terminal Server (WTS) Network Ports Utilized Port 80 Port 443 (HTTP) (SSL) Bandwidth & Latency 30 kbps to 50 kbps per login/citrix ICA client session of one training student Customer Site Checklist Learners MUST verify remote connection via Internet well in advance of the training. If Microsoft specific NTLM protocol is used for proxy authentication for internet access, the appropriate credentials must be provided for duration of the SAP training events. Cookies must be allowed in the internet browser setting on student workstation. SAP supports only Microsoft Windows operation systems (details see above) Remote Connection using the internet Access to the SAP training infrastructure is achieved using the internet browser and the Citrix ICA client. The students access the web page From this page they follow a simple set of instructions to access the specific SAP Windows Terminal Servers that enable connection to the SAP Training application servers. User IDs and passwords control the access to the Window Terminal Servers and the SAP systems. You should have received your login credentials for the ICA client via . Please use the same to access the WTS. Quick Reference Guide Page 10 of 18

11 How to Logon to MYWTS 1. Logon to mywts.sap.com 2. Select your zone. Quick Reference Guide Page 11 of 18

12 3. Select Training from the above visible options. 4. In the above screen enter the CSG user credentials to get the screen below Quick Reference Guide Page 12 of 18

13 5. Select Common Training to launch the Citrix. 6. For Physical Servers ignore Step 7 to 9 and proceed to How to Log on to the SAP Training System. 7. For Cloud Server, Click on Start Programs Accessories Remote Desktop Connection Quick Reference Guide Page 13 of 18

14 8. Enter the Computer name and click on connect. 9. Enter the Login user Id and Password and click on OK. Quick Reference Guide Page 14 of 18

15 How to Log on to the SAP Training System 1. Open the SAP Logon Pad using the path shown in the below mentioned picture. Quick Reference Guide Page 15 of 18

16 2. Click on the New Item tab on the SAP Logon Pad. 3. Click on the Next tab Quick Reference Guide Page 16 of 18

17 4. Enter the information supplied in your in the relevant fields and click the Finish tab. 5. Click the Log On tab to access SAP ERP. Now enter the correct Client, Username and password to logon to the system. 4. Mentoring Support and Server Access During your eacademy access period you will be with the ability to use a mentor to assist you in understanding the content of the eacademy. Mentoring support is provided for most (but not all) courses that are provided. Refer to the contact a Mentor section of this document. During your access period, you will be asked to perform exercises in a live SAP system. Certain courses will include simulations for you to practice a particular transaction. These exercises and simulations are essential for your learning experience. Follow the instructions carefully to maximize your results from the eacademy. Refer to other sections of this document for instructions on how to access the server assigned to you. Quick Reference Guide Page 17 of 18

18 4.1. Contact a mentor When you are logged into the SAP e-academy LMS you will see a tab called Ask the Expert, clicking on this will lead you to a self explanatory page that will help you raise a query to a mentor. This is an asynchronous mode of communication between you and the mentor. Once your query has been answered you can close the thread and give us your feedback on how your query was handled by the mentor. There may be a case where either you or your mentor will need to communicate in real time to address a query. In such situations the mentor will send you an invite to a virtual meeting to share desktops to help address and answer your queries. Our mentors will respond within 24 hours of you raising the query. We request you to kindly go through the navigation module available to you on the LMS for more information about Ask the Expert. 5. How may we assist you? How do I change my password? What do I do when I lock my password? I am unable to access my course? Write to us at support@saponeworld.com and give us all details of your problems and we will resolve the same within one business day if not earlier. 6. Our Commitments All requests must be sent to support@saponeworld.com with your user id Support Request Change password Unlock password Content not loading Unable to access my training server Time to resolve 1 business day 1 business day 1 business day 1 business day 1 Business day: Monday through Friday between 7.00 am to pm (GMT +5.5 hours) Support requests raised on Friday evening will be resolved on Monday. Quick Reference Guide Page 18 of 18