CCS-UC-1 Crestron Mercury with Microsoft Skype for Business. Configuration Guide Crestron Electronics, Inc.

Transcription

1 CCS-UC-1 Crestron Mercury with Microsoft Skype for Business Configuration Guide Crestron Electronics, Inc.

2 Crestron product development software is licensed to Crestron dealers and Crestron Service Providers (CSPs) under a limited nonexclusive, non-transferable Software Development Tools License Agreement. Crestron product operating system software is licensed to Crestron dealers, CSPs, and end-users under a separate End-User License Agreement. Both of these Agreements can be found on the Crestron website at The product warranty can be found at The specific patents that cover Crestron products are listed at patents.crestron.com. Certain Crestron products contain open source software. For specific information, please visit Add or remove trademarks as appropriate for this manual. Crestron, the Crestron logo, 3-Series, Adagio, Core 3, Core 3 UI, Cresnet, Crestron Home, Crestron Isys, Crestron Studio, Crestron Toolbox, D3 Pro, DigitalMedia, DM, DMNet, infinet, infinet EX, Instant-Waking, Intermedia Delivery System, Isys, SystemBuilder, TouchPoint, V-Panel, and VT Pro-e are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Acrobat, Adobe, and Flash are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple, ipad, iphone, and ipod Touch are either trademarks or registered trademarks of Apple, Inc. in the United States and/or other countries. Blu-ray Disc is either a trademark or registered trademark of the Blu-ray Disc Association (BDA) in the United States and/or other countries. Bluetooth is either a trademark or registered trademark of Bluetooth SIG, Inc. in the United States and/or other countries. kcisco is either a trademark or registered trademark of Cisco Systems, Inc. in the United States and/or other countries. EMerge Alliance and the EMerge Alliance logo are either trademarks or registered trademarks of EMerge Alliance Corporation in the United States and/or other countries. HTBaseT and the HDBaseT Alliance logo are either trademarks or registered trademarks of the HDBaseT Alliance in the United States and/or other countries. HDMI, the HDMI logo, and High Definition Multimedia Interface are either trademarks or registered trademarks of HDMI Licensing LLC in the United States and/or other countries. Excel, Internet Explorer, Microsoft, NetMeeting, PowerPoint, Windows, and Windows Media are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Netflix and the Netflix logo are either trademarks or registered trademarks of Netflix, Inc. in the United States and/or other countries. Java is either a trademark or registered trademark of Oracle Corporation. in the United States and/or other countries. UL and the UL logo are either trademarks or registered trademarks of Underwriters Laboratories, Inc. in the United States and/or other countries. Wi-Fi is either a trademark or registered trademark of Wi-Fi Alliance in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. This document was written by the Technical Publications department at Crestron Crestron Electronics, Inc.

3 Contents Audience 1 Introduction... 1 Topology 1 Software Requirements 2 Hardware Requirements 2 Product Description 2 Summary 3 Features Supported... 3 Features Not Supported... 3 Known Issues and Limitations... 3 Configuration 5 Mercury Configuration... 5 Setup... 5 Configuring the device... 5 Configure SFB Parameters... 7 Adding certificates... 7 Configure Host-A record Configure Mercury Skype for Business User PSTN Gateway configuration Dial Plan Configuration Voice Policy Configuration PSTN Usage configuration Route Configuration Trunk Configuration Supplemental Guide DOC. 7XXXX Contents i

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5 CCS-UC-1: SIP Endpoint with Skype for Business Audience This document is intended for users attempting to configure and use the Crestron Mercury devices as SIP Endpoints registering to the Skype for Business. Introduction This configuration guide describes the necessary procedure to configure the Crestron Mercury device to register to the Skype for Business as SIP Endpoint. Topology The network topology for the Crestron Mercury Endpoint to interop with the Skype for Business is as shown below. Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 1

6 SIP Endpoint Integration with SFB - Reference Network The lab network consists of the following components: Skype for Business cluster for voice features Skype desktop clients Crestron Mercury as the SFB Endpoints Software Requirements Skype for Business Mercury devices v Hardware Requirements Windows Server with Skype for Business Cisco 3845 as PSTN Gateway Skype for Business desktop client Crestron Mercury devices (2) Product Description The Mercury device is a complete solution for conference rooms. It acts an all-in-one touch screen, speakerphone and AirMedia product for conference rooms that would provide microphones and speakers integrated into the user interface at the table. 2 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

7 Crestron Toolbox is used to discover and control all Crestron devices on the network. The Crestron Mercury Web Interface is used to control the Crestron Mercury devices on the network. Summary The Mercury devices, were configured on the SFB as SIP endpoints. The devices successfully registered to the SFB with digest authentication. The sections below describe the features that are supported/not supported and known issues /limitations on the Mercury. With critical failures on basic calls originating from Mercury, this topology is RECOMMENDED for field deployments. Features Supported Registration with Digest Authentication Basic Calls with G711u and G711a codecs Caller ID DTMF support Early media support Retrieval of a parked Call Conference Participant Call Hold and Resume Call waiting Features Not Supported Caller ID presentation with name and number display Call Forwarding on the device Conference Initiating Attended Call Transfer Initiating Semi Attended Call Transfer Initiating Blind Call Transfer Configuration of Shared Line on device Initiating Call Park Known Issues and Limitations Mercury fails to register with Skype For Business when the internal server or external server is configured on the device Mercury handles a transfer with two-way audio, but after the transfer is complete, it drops the call An attempt to add a PBX endpoint to conference when Mercury is already in a call with PSTN, fails with an error informing that the PBX endpoint is either unavailable or offline. Mercury does not play appropriate tones when it receives an error code Mercury is able to retrieve the call parked by the Skype desktop client and there is two-way audio. However, after retrieving the parked call, the call control options disappear from the Mercury screen A huntgroup call fails when Mercury answers the call. This works when the Skype For Business desktop client answers it. Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 3

8 No Music on hold is heard on PBX endpoint when Mercury places the call on hold Mercury handles call waiting but it does not provide an option to put the current call on hold to answer a second incoming call. Mercury has to hang-up the ongoing first call to answer the second call, or it can reject the incoming second call. When media bypass is enabled on the PBX, media is not being anchored on the Mercury device. Instead, the Mediation server anchors the media 4 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

9 Configuration Mercury Configuration Setup The LAN port of the Mercury device needs to be connected to one POE+ port to power it up and be connected to the network for reachability to the SFB. The POE switch that is used should have the lldp functionality enabled for the device to power up and be completely functional. By default, the poeplus configuration is set to off on the device. Configuring the device Access the web GUI for the device by using an http session with the device s IP address. The initial page that displays is as shown below. Crestron: Mercury: Login to web GUI Click Device Administration. For information on device administration, refer to Doc at The Status screen that appears displays basic information on the device as shown below. Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 5

10 Crestron: Mercury: Device Status The device can be configured from the Network page. On the web GUI, navigate to Network Configure Domain Name: skypelabsj.local was used in this test DHCP: Either of the two can be chosen: o Obtain an IP address automatically o Use the following IP address For the test, a dynamic IP was configuredo DNS Servers: This should be DNS server where all the SFB and Mercury A & SRV records are configured. Here the DNS server on Domain Controller is used. Click Save Changes 6 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

11 Configure SFB Parameters On the web GUI, navigate to Device Skype for Business 1. Disable SIP under Device -> SIP Calling 2. Enable the checkbox for Enable 3. Configure the Username: Enter the SIP URI of the Skype for Business user 4. Configure the Password: Enter the password of the SFB user 5. Configure the SIP Address: Enter the SIP URI of the Skype for Business user 6. Click Save Changes Once the SFB is enabled, Mercury displays a SFB logo on its screen, the logo will be greyed out until the device registers. Crestron: Mercury: Device Configuration: SIP Parameters Adding certificates For a successful TLS handshake between the Mercury device and the SFB, a root certificate needs to be added to the Mercury. This can be downloaded from the certificate authority that serves the SFB. Add Root Certificate To upload certificates to the Mercury: Navigate to Device-> Skype for Business Click on Manage Certificates Click on Add Root Certificate Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 7

12 Mercury: UI: Manage Certificates Screen: Add Root Certificate In the Add Certificate window, click on Browse Select the file root_cer.cer that needs to be uploaded, click OK (not shown) 8 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

13 Mercury: UI: Manage Certificates Screen: Add Certificate: Browse On the screen that follows,click on Load Mercury: UI: Manage Certificates Screen: Add Certificate: Load On the next screen that notifies that the certificate was added successfully, click OK and close the Manage Certificates window Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 9

14 Mercury: UI: Manage Certificates Screen: Add Certificate: Add Complete Once this is complete, the certificate authority from where this root-cer certificate was downloaded appears in the list of trusted certificate authorities. On the main SIP Calling screen-> Select Trusted Certificate Authorities Select the certificate authority (from where the root_cer.cer certificate was downloaded) from the list of CAs Mercury: UI: SIP Calling: Select Trusted Certificate Authorities 10 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

15 Skype for Business (SFB) Configuration This section describes the SFB configuration necessary to integrate the Crestron device as a SFB Endpoint. It is assumed that the general installation and basic SFB configuration has already been administered. Configure Host-A record Configure an A record in the DNS server for lyncdiscoverinternal.<domain>.com, pointing to the Front End server IP Address. Configure Host A record Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 11

16 Configure Host A record contd.. 12 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

17 Configure Mercury Skype for Business User Configure a user in the Skype for Business Control Panel. A user has to be configured in the Active Directory prior to this configuration. SFB User Configuration Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 13

18 PSTN Gateway configuration Configure a PSTN Gateway on Skype for Business for PSTN calls. Configure PSTN Gateway 14 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

19 Configure PSTN Gateway contd.. Configure PSTN Gateway contd.. Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 15

20 Configure PSTN Gateway contd.. 16 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

21 Dial Plan Configuration Configure dial plan and normalization rules for number translation. Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 17

22 Dial Plan contd.. 18 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

23 Voice Policy Configuration Configure voice policy with required calling features, this voice policy has to be assigned to the user manually if it is a user scoped voice policy. Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 19

24 PSTN Usage configuration A PSTN usage is configured to the above voice policy. This configuration dictates if a user can have access to outbound PSTN calls. PSTN Usage configuration 20 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

25 Route Configuration A route is configured for the above configured PSTN usage. This route configuration is associated with the PSTN trunks and number patterns to allow. The below example allows all numbers on the associated trunk. Route configuration Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 21

26 Trunk Configuration Configure the trunk to PSTN gateway. In this configuration REFER is turned off and media bypass is disabled. Trunk Configuration 22 Sortname: SIP Endpoint with Skype for Business Supplemental Guide DOC. 7XXXX

27 Trunk Configuration contd.. Supplemental Guide DOC. 7XXXX Sortname: SIP Endpoint with Skype for Business 23

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