Deltapath O365 Connector

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Emily George
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Deltapath O365 Connector Your solution for bridging your PSTN and PBX

business To Boldly Go Where No Organization Has Gone Before 0365

lines to Microsoft Office 365 E1 and E3 subscribers to unleash the full

It does this while ensuring your organization s heavily invested

1 Deltapath O365 Connector Your solution for bridging your PSTN and PBX services to Skype for Business on Microsoft Office 365 and scaling your business To Boldly Go Where No Organization Has Gone Before 0365 Connector is the only product on the market that bridges business phone lines to Microsoft Office 365 E1 and E3 subscribers to unleash the full potential of Skype for Business. It does this while ensuring your organization s heavily invested telephone infrastructure remains a significant part of your unified communication solution. E5 Cloud PBX subscribers with advanced telephony requirements can also leverage O365 Connector to grow their business with purpose-built applications. Deltapath O365 Connector 1

2 Deltapath, We Have a Problem. Can You Fix It? Many organizations are not ready to move their telephone services to the cloud. Their concerns include internet connectivity failure or congestion, and failing to follow regulatory compliance requirements. Other organizations have a strong desire to fully migrate to the cloud, but they are not ready to replace their existing phone devices. E5 Cloud PBX hosts the phone system as part of the new Skype for Business services in the cloud, which requires organizations to use one of the new generation endpoint devices approved for Skype for Business. Deltapath s O365 Connector alleviates the concerns for these organizations:» Organizations can successfully integrate their PSTN with Skype for Business and still protect their phone system investments.» Organizations that must remain compliant with laws and industry regulations that prevent them from moving their PSTN and PBX services to the cloud can still experience and enjoy the full potential of Skype for business on Microsoft Office 365.» Organizations are protected and able to function in the event internet connectivity is lost. Business is never disrupted because customers always have access to your on-premise phones. O365 Connector helps E1 and E3 subscribers maximize their existing phone systems and enjoy new communication features on their Skype for Business client while they plan their move to E5 Cloud PBX. 2 Deltapath O365 Connector

The Final Frontier: 0365 Connector + PSTN Services +

Stay Involved: Today s best leaders and organizations

They are concerned with delivering higher levels of

receive incoming PSTN calls on their desk phone and on

3 The Final Frontier: 0365 Connector + PSTN Services + Skype for Business Stay in Touch. Stay Involved: Today s best leaders and organizations are people-focused and customer service focused. They are concerned with delivering higher levels of service to the people at the center of their business customers, partners, and suppliers. With PSTN integration with Skype for Business, employees receive incoming PSTN calls on their desk phone and on multiple platforms and devices with Skype for Business client. Leveraging this capability reduces the number of missed calls while bolstering customer satisfaction and fostering strong customer relationships. Deltapath O365 Connector 3

Meet Expectations: The use of technologies and systems to help employees accomplish their

With the integration between Skype for Business and PSTN, employees can make outbound PSTN

Offering employees easy, fast, and convenient ways to reach out to customers goes a long

Dials the PSTN number 14085820408@deltapath.

who have invested heavily in their own audio conference bridge can now integrate with

Dials into a meeting room number 1234@deltapath.

4 Meet Expectations: The use of technologies and systems to help employees accomplish their work more efficiently is important to all organizations. With the integration between Skype for Business and PSTN, employees can make outbound PSTN calls directly from a Skype for Business client. Offering employees easy, fast, and convenient ways to reach out to customers goes a long way in positively building your business reputation. Dials the PSTN number @deltapath.com Reduce Costs: Connect Your Audio Conference Bridge to Skype for Business Organizations who have invested heavily in their own audio conference bridge can now integrate with Skype for Business and celebrate two exciting wins. Dials into a meeting room number 1234@deltapath.com» Meeting participants can join a meeting from Skype for Business client anywhere in the world and on any device. Skype for Business participants can conveniently dial an address that directs the call to a meeting room on the audio conference bridge.» Organizations enjoy large toll and line rental savings. When participants use Skype for Business client to join a meeting, the number of participants using a toll-free number and PSTN to join the same meeting is greatly reduced. 4 Deltapath O365 Connector

Mobile Users Skype for Business client is a virtual extension of an employee s desk phone. Employees can answer incoming calls to their desk phone on their Skype for Business client.

» Organizations no longer have to pay brutally expensive roaming charges every time their employees travel on company business.

» Employees never run the risk of missing an important call just because they are away from their desk phone.

One such tool is Contact Center. Contact Center is designed to help organizations fulfill a variety of services. Inbound customer calls are routed to highly qualified and specially trained agents.

When using SFB client on their personal devices, the Caller ID will always display the employee's business phone number.

5 Mobile Users Skype for Business client is a virtual extension of an employee s desk phone. Employees can answer incoming calls to their desk phone on their Skype for Business client. This has bold benefits for organizations. Employees can bid farewell to the days they tell customers to call them on their mobile phone because they will be out-of-office.» Organizations no longer have to pay brutally expensive roaming charges every time their employees travel on company business. Using Skype for Business over Wi-Fi can obliterate roaming charges and save organizations thousands of dollars.» Employees never run the risk of missing an important call just because they are away from their desk phone. Building a Mothership O365 Connector helps E5 Cloud PBX subscribers capitalize on other application that can add new lines of revenue and help deliver world class customer service. One such tool is Contact Center. Contact Center is designed to help organizations fulfill a variety of services. Inbound customer calls are routed to highly qualified and specially trained agents.» Employees do not need to be concerned about hiding the Caller ID of their personal devices. When using SFB client on their personal devices, the Caller ID will always display the employee's business phone number.» Callers never have to memorize or dial multiple numbers such as a mobile, office phone, or home office phone number to reach an employee. With O365 Connector, one universal number rings all your devices. Outbound agent calls help increase sales, customer acquisition, and customer retention. Wallboards provide agents with real-time performance indicators while a number of other tools help managers monitor agent performance, and operations. O365 Connector offers many other vertical applications for the following industries: healthcare, hospitality, serviced office, retail, and manufacturing. Improve Workflow Increase Customer Service Satisfaction Improve Productivity Deltapath O365 Connector 5

The Program: Powerful and Simple Internal SFB clients Registered to Office 365 O365 Connector External SFB clients Windows,

complex solutions that organizations find difficult to manage, Deltapath has a proven track record for offering simple, easy

Although 0365 Connector is a complete solution that can operate as a standalone, it can also interface with an organization

0365 Connector interfaces with both Microsoft Office 365 Skype for Business Online and third party SIP-based UC platform

Incoming PSTN calls move through third party UC Platforms and then 0365 Connector to Office 365, permitting an employee s

Outgoing calls from a Skype for Business client move through O365 Connector and third party UC Platform, before being

Datasheet FEATURES All-In-One Simplified architecture» Simplified IT infrastructure and day-to-day management» Graphical

Connect local on-premises PBX to Office 365 E1 and E3 subscribers Skype for Business (SFB)» Enable a hybrid solution: Skype

of users to Office 365 E5 Cloud PBX» IP phone provisioning and management capabilities» Graphical user and management

PSTN Calls from SFB client with Automatic Caller ID matching Call Management» Per SFB User Call Admission Control» Automatic

Extension to extension dialing between SFB client and desk phone Available Modules» Call Conversation Recording» Inbound

6 The Program: Powerful and Simple Internal SFB clients Registered to Office 365 O365 Connector External SFB clients Windows, OSX, ios, Android Third Party UC Platform PSTN SIP Phones Unlike other Unified Communication companies that sell large complex solutions that organizations find difficult to manage, Deltapath has a proven track record for offering simple, easy to manage, easy to understand, and highly efficient solutions to its customers. Although 0365 Connector is a complete solution that can operate as a standalone, it can also interface with an organization s existing PBX system Connector interfaces with both Microsoft Office 365 Skype for Business Online and third party SIP-based UC platform such as Cisco and Avaya. Incoming PSTN calls move through third party UC Platforms and then 0365 Connector to Office 365, permitting an employee s Skype for Business client to ring. Outgoing calls from a Skype for Business client move through O365 Connector and third party UC Platform, before being channeled out through the PSTN. Datasheet FEATURES All-In-One Simplified architecture» Simplified IT infrastructure and day-to-day management» Graphical user and management interface» Deliver PSTN connectivity to Office 365 E1 and E3 subscribers Skype for Business (SFB)» Connect local on-premises PBX to Office 365 E1 and E3 subscribers Skype for Business (SFB)» Enable a hybrid solution: Skype for Business in the cloud while keeping on-premise PSTN and PBX services for business continuity» Allows gradual migration of users to Office 365 E5 Cloud PBX» IP phone provisioning and management capabilities» Graphical user and management interface» Full backup and restore capabilities» Simultaneous ringing of desk phone and Skype for Business clients» Outbound PSTN Calls from SFB client with Automatic Caller ID matching Call Management» Per SFB User Call Admission Control» Automatic Caller ID manipulation base on IP phone user Skype for Business user Call forward» Multiple devices sharing one extension» Extension to extension dialing between SFB client and desk phone Available Modules» Call Conversation Recording» Inbound Contact Center» Outbound Contact Center» Serviced Office» Call Billing» Alarm Notification & Escalation» Building Management System Integration» Acute Hospital Communication PSTN & Third Party PBX Integration» Built-in SBC for Telco SIP Trunk» Deployment options: Interface with Third party SIP based PBX via SIP Trunk Interface with Telco using PRI, BRI, or CO* Interface with legacy PBX and Telephone Company* *Purchase of additional gateways required» Support multiple direct-inward-dial number ranges» Caller ID Manipulation» Preferred ISDN Port routing by Destination 6 Deltapath O365 Connector

7 DATASHEET Codecs» Auto Codec Negotiation Supporting G722.1C (Polycom Siren 14)* G722.1 (Polycom Siren 7)* G722 G711A G711U G729A (Pass thru)* ilbc* H.264* H.264-HP* H.264-BP* *Not available on Skype for Business calls System Administration» Browser-based interface for configuration and management System level management User management Multi-tenancy administrator management» Multiple network deployment options» Batch import and export tools utilizing Microsoft Excel» CLI console and SSH access for network assignment» IPV4» IPV6 Ready» DHCP» Static routes» Virtual IP (WAN Port Forwarded)» Default route» QoS priority» SSH» Serial craft RJ-45» 6 x GB RJ45 LAN Ports Suite of Diagnostic Tools and Realtime Monitoring» ISDN Q.931 signaling messages» PRI and BRI port status and statistics» Ethernet port status and statistics» Ping» Check DNS» Trace routing» Wireshark capture» IP packet trace» Global and user specific real-time call activity trace» Diagnose mail issues in real-time» Observe mail pending in queue» Real-time Polycom phone provisioning debug» SIP trunk availability and latency monitoring alert by » Alarm history» Alarm notification by » LED indicators for critical alarms Detailed Reports» Call Details Record (CDR) Report and List Captures all incoming and outgoing calls for the entire system Generate a call report for a user, group, SIP trunk, gateway, or everyone Summarize by date, time, user, SIP trunk, or gateway» System Report Summary of assigned and available phone numbers Identify users and equipment type SIP Registrar and Proxy» SIP Protocols: UDP, TCP, TLS, Microsoft Skype for Business» Dial by extension» Support multi-step dial plan routings» Automatic peering with Office 365 Skype for Business Supported Endpoint Provisioning and Management» Polycom SoundPoint IP: 301, 320, 321, 330, 331, 335, 430, 450, 501, 550, 560, 601, 650, 670» Polycom SoundStation IP: 4000, 5000, 6000, 7000, Duo» Polycom RealPresence Trio: 8800» Polycom VVX: 101, 201, 300, 301, 310, 311, 400, 401, 410, 411, 500, 501, 600, 601, 1500, D60» Polycom RealPresence Desktop: 3.4, 3.5, 3.6, 3.7» Polycom RealPresence Mobile: 3.4, 3.5, 3.6, 3.7» frsip Mobile for Apple ios» frsip Mobile for Android» Spectralink DECT and Wifi Communications» Audiocodes IP phones 310 HD, 320 HD, 420 HD, 430 HD, 440 HD» Cisco IP phones model 7821, 7911, 7912, 7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 7970, 7975, 9951, DX80, SX10, SX20» Grandstream BT101, BT102, GXP-2000» Yealink IP phones SIP-T18P, SIP-T19P, SIP-T22P, SIP-T28P, SIP-T46G, SIP-VP530 Reliability and Availability» Supports clustering of two units» Increase availability of applications and services and disaster recovery» Supports the sharing of an IP address for seamless failover Security and Encryption» SSL certificate management» HTTPS / HTTP support for management and user interfaces» SRTP encryption» Support Polycom secure provisioning for endpoints» Polycom Device Provisioning: Deployment Mode Production Mode» Firewall security control and protection Automatic protection against brute force attacks and malformed packets DOS attack automatic rate control Malicious packet filtering VOIP Session aware firewall Automatic blacklist by source IP alert on new blacklist entries Multiple Language Support» User Portal» Switchboard Portal» System Voice Prompts» Language support: Cantonese Chinese Japanese English Deltapath O365 Connector 7

DATASHEET Specifications Models Colombia Edition Challenger Edition Discovery Edition Physical Rack Mountable 1U 430mm (W) x 290 mm (D) x 44mm (H) 19 Rack Mountable 2U 445mm (W) x 290mm (D) x 44mm

8 DATASHEET Specifications Models Colombia Edition Challenger Edition Discovery Edition Physical Rack Mountable 1U 430mm (W) x 290 mm (D) x 44mm (H) 19 Rack Mountable 2U 445mm (W) x 290mm (D) x 44mm (H) 19 Rack Mountable 2U 445mm (W) x 290mm (D) x 44mm (H) Power Supply Non-redundant Auto Sensing VAC Hz Redundant 1 + Hot swappable Power supply modules Auto Sensing VAC Hz Redundant 1 + Hot swappable Power supply modules Auto Sensing VAC Hz Power Consumption Data Storage on Solid State Drive (SSD) 115 W 150 W 150 W 1500 hrs. of voice recordings 20,000 hrs. of voice recordings 30,000 hrs. voice recordings Disaster Recovery 8G front accessible compact flash for system backup and recovery 8G front accessible compact flash for system backup and recovery 8G front accessible compact flash for system backup and recovery Maximum Number of Users 200 1,500 6,000 Total Number of Concurrent Voice Calls Busy Hour Call Completion 6, , ,000 About Deltapath Deltapath offers unified, intuitive communications solutions for enterprises and companies of all shapes and sizes. Our products transform distant impersonal services into personal interactions, offering lifelike telecommuting and video conferencing accessed anywhere, anytime, on any device. Healthcare providers, educational institutions, contact centers, serviced offices, business service providers, retailers and wholesalers, media and public institutions have deployed Deltapath solutions across 94 countries. The Deltapath Privilege For more information about Deltapath O365 Connector and other solutions, contact your Deltapath sales representative, or authorized reseller. You can also visit our website at: Deltapath Inc. All rights reserved. Deltapath, the Deltapath logo, are registered trademarks of Deltapath, Inc. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient s personal use, without the express written permission of Deltapath. Deltapath reserves the right to change, modify, transfer, or otherwise revise this publication without notice. MB Deltapath O365 Connector-EN

Deltapath frsip Unified Communications Platform

Deltapath frsip Unified Communications Platform PRODUCT DATASHEET Simplify your communications using one number, one system and one network while enabling omnichannel collaboration. FEATURES Available