U.S. Rehabilitation Act Section 508 Compliance and Remediation Statement for Livelink Records Management 2.5

Transcription

1 U.S. Rehabilitation Act Section 508 Compliance and Remediation Statement for Livelink Records Management February 2003

2 Contents Compliance and Remediation Statement for Section 508 of the Rehabilitation Act... 1 Disclaimer... 1 Summary Table: Voluntary Product Accessibility Template... 2 Detail Voluntary Product Accessibility Templates... 3 Subpart B Technical Standards... 3 Section Software Applications and Operating Systems... 3 Section Web-based Intranet and Internet Information and Applications... 5 Subpart C Functional Performance Criteria... 9 Section Functional Performance Criteria... 9 Subpart D Information, Documentation, and Support Section Information, Documentation, and Support Additional Remarks Page i

3 Compliance and Remediation Statement for Section 508 of the Rehabilitation Act This statement describes the compliance of version 2.5 of Livelink Records Management, a software product from Open Text, with the United States Rehabilitation Act Section 508 Electronic and Information Technology Accessibility Standards. The description of Livelink Record Management 2.5 s compliance with Section 508 is presented in the form of Voluntary Product Accessibility Templates (VPATs) in subsequent sections of this statement. Date: February 5, 2003 Name of Product: Version: 2.5 Contact for more Information: Livelink Records Management (Livelink Module) Disclaimer This document is for informational purposes only. OPEN TEXT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. The information contained in this document represents the current view of Open Text Corporation on the issues discussed as of the date of publication. Because Open Text must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Open Text, and Open Text cannot guarantee the accuracy of any information presented after the date of publication. Page 1

4 Summary Table: Voluntary Product Accessibility Template The following VPAT table summarizes the compliance of Livelink Records Management 2.5 with the relevant sections of Subparts B through D of Section 508 of the U.S. Rehabilitation Act. For details about Livelink Record Management 2.5 s compliance with the applicable sections, please refer to the VPATs on the pages referenced. Subpart B Technical Standards Section Software Applications and Operating Systems Section Web-based internet information and applications Section Telecommunications Products Section Video and Multimedia Products Section Self-Contained, Closed Products Section Desktop and Portable Computers Supported. Please refer to the relevant VPAT on page 3. Supported. Please refer to the relevant VPAT on page 5. Not applicable. Not applicable. Not applicable. Not applicable. Subpart C Functional Performance Criteria Section Functional Performance Criteria Supported. Please refer to the relevant VPAT on page 9. Subpart D Information, Documentation, and Support Section (a) Information, Documentation and Support Supported. Please refer to the relevant VPAT on page 11. Livelink Records Management 2.5 is not considered a telecommunications product. Livelink Records Management 2.5 does not use video or multimedia. Livelink Records Management 2.5 is not a self-contained product. Livelink Records Management 2.5 is software as defined under Sections and Page 2

5 Detail Voluntary Product Accessibility Templates Subpart B Technical Standards Section Software Applications and Operating Systems Section Detail Voluntary Product Accessibility Template (a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually (b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Supported with minor exceptions: 2.5 is a Web-based application accessed through a standard Web browser. Livelink fully supports accessibility features provided under the operating system and Web browser used such as StickyKeys, FilterKeys, MouseKeys, and High Contrast. Where keyboard access is not provided through the Web browser, Open Text provides alternative means to access the functions. For example, menus are available in non-java forms. 2.5 does not disrupt or disable any accessibility features of the operating system. Certain menus in Livelink Records Management 2.5 are not yet available in a keyboard accessible fashion. The noncompliant interface elements will be remedied in a release that follows that of Livelink (core). Page 3

6 Section Detail Voluntary Product Accessibility Template (c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes (d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text (e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application s performance (f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes (g) Applications shall not override user selected contrast and color selections and other individual display attributes (h) When animation is displayed, the information shall be displayable in at least one nonanimated presentation mode at the option of the user. 2.5 supports technologies that make computer programs more accessible to people who use assistive technology. Visual onscreen focus and tracking is provided throughout Livelink Records Management is a fully Web-based application that is accessed through a standard Web browser. Livelink Record Management 2.5 utilizes standard and consistent images throughout the application. 2.5 uses standard system functions to send textual information to the Web browser. Livelink does not override system-wide color settings as identified in the operating system display properties. Livelink provides a means by which users can select their own preferences for color and contrast for items displayed within folders. 2.5 does not use animated presentation modes. Page 4

7 Section Detail Voluntary Product Accessibility Template (i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element (j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided (k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz (l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. 2.5 does not convey information through color alone anywhere in the interface. Livelink provides a means by which individual users can select a color preference for display of items in folders. Four to six color choices are provided by default. The system administrator can adjust the selection to provide additional color choices. 2.5 does not use flashing or blinking objects or text in any application user interface. 2.5 includes a variety of interfaces that use electronic forms. All of these interfaces include field elements required for assistive technologies. Section Web-based Intranet and Internet Information and Applications Section Detail Voluntary Product Accessibility Template (a) A text equivalent for every non-text element shall be provided (e.g., via alt, longdesc, or in element content (b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Providing ALT tags is required by Livelink s design specifications. Not applicable: Livelink does not include multimedia presentations. Page 5

8 Section Detail Voluntary Product Accessibility Template (c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup (d) Documents shall be organized so they are readable without requiring an associated style sheet (e) Redundant text links shall be provided for each active region of a server-side image map (f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape (g) Row and column headers shall be identified for data tables (h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers (i) Frames shall be titled with text that facilitates frame identification and navigation (j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Livelink Records Management 2.5 does not convey information through color alone anywhere in the interface. Livelink Records Management 2.5 complies with this requirement. Not applicable: Livelink does not contain server-side image maps. Not applicable: Livelink does not contain client-side image maps. Livelink identifies table, row and column headers of tables that display data. Livelink identifies the association of data cells and header cells of tables that display data. All frames in Livelink are properly titled. Livelink Records Management 2.5 does not include any functionality that causes the screen to flicker. Page 6

9 Section Detail Voluntary Product Accessibility Template (k) A text-only page, with equivalent information or functionality, shall be provided to make a Web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes (l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology (m) When a Web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with Section (a) through (l) (n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues (o) A method shall be provided that permits users to skip repetitive navigation links. Not applicable. All scripts in Livelink properly export functional text. Livelink does not require the use of plug-ins to interpret page content. Partially supported: All form fields have explicit labels. Livelink allows users to skip past navigation links. Livelink itself does not require the use of plug-ins; however, customers can upload document types that do. The customer would have to provide the appropriate plug-ins for the document types and a means by which the user can download them through functionality that exists in the Livelink application. For example, creating a folder that is linked to Livelink s Enterprise Workspace provides access to the document types. Page 7

10 Section Detail Voluntary Product Accessibility Template (p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Livelink Records Management 2.5 does not require the user to respond within a specified time for any operations. Page 8

11 Subpart C Functional Performance Criteria Section Functional Performance Criteria Section Detail Voluntary Product Accessibility Template (a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided (b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided (c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided. 2.5 supports technologies that make computer programs more accessible to people who use assistive technology. Livelink Records Management 2.5 supports the use of screen readers to access user interface information. 2.5 supports the use of screen magnifiers to access user interface information. 2.5 supports system large font settings. 2.5 does not require user hearing for access to any application functionality. Readily available assistive technologies may be used with Livelink. Users of assistive technology should contact their assistive technology vendor to assess the compatibility of specific assistive technology with Web browsers and to learn how to adjust their settings to achieve optimal results. Users can adjust the font size of their Web browsers. Users can also employ the accessibility options of the operating system and Web browser along with assistive aids that work with Web browsers. Users should contact the vendor of the Web browser, operating system, and assistive aid to learn how to adjust their settings to achieve optimal results. Page 9

12 Section Detail Voluntary Product Accessibility Template (d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided (e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided (f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Not applicable: 2.5 does not require user hearing for access to any application functionality. 2.5 does not require speech input for access to any application functionality. 2.5 is used with readily available Web browsers and works in conjunction with accessibility features found in the operating system or assistive aid available for use with the Web browser. For example, when the StickyKeys feature in the Microsoft Windows operating environment is on, the user can press a modifier key (SHIFT, CTRL, or ALT) and then another key in sequence (rather than at the same time) to enter shifted (modified) characters and other key combinations. Pressing a modifier key once latches the key down until the user presses a non-modifier key or clicks a mouse button. Pressing a modifier key twice locks the key until the user presses the key a third time. The FilterKeys accessibility feature allows the user to set the keyboard repeat rate, acceptance delay, and bounce rate. Page 10

13 Subpart D Information, Documentation, and Support Section Information, Documentation, and Support Criteria (a) Product Support Documentation (b) Accessibility and Compatibility Features Supporting Features Supported. Remarks and explanations Documentation is provided in HTML and PDF formats for customers. Supported. Livelink Records Management 2.5 includes extensive help file documentation in HTML format, including any accessibility and compatibility features. An individual may access and view help file topics online or may select a topic for printing (c) Support Services Supported. The primary means of customer support information is the Open Text Knowledge Center, which is a Web site that is based on the Livelink product. Open Text is introducing guidelines and standards that will govern the design and preparation of content so that it conforms to the Section 508 technical standards. Access to Open Text Customer Support personnel is provided by telephone and e- mail. Individuals who are hearing impaired may request access via a TTY relay service at no additional charge. Page 11

14 Additional Remarks This statement describes the compliance of the Livelink Records Management 2.5 software product with Section 508 of the Rehabilitation Act accessibility standards and outlines plans for addressing non-compliance issues. Livelink Records Management 2.5 is an optional add-on to Livelink (core) and, as such, depends on Livelink (core) for its compliance characteristics. This assessment of compliance is based on an internal assessment of Livelink Records Management 2.5 with the Keyboard Accessible Menus enabled. Non-compliant areas will be remedied in maintenance releases that will follow the release of Livelink (core). For more information, please refer to the VPAT for Livelink (core). Page 12

15 For additional information, please contact: Open Text Corporation Copyright 2003 by Open Text Corporation. The copyright to these materials and any accompanying software is owned, without reservation, by Open Text. These materials and any accompanying software may not be copied in whole or part without the express, written permission of Open Text. The information in this document is subject to change without notice. All rights reserved. Printed in Canada. Open Text Corporation is the owner of the trademarks Open Text, Great Minds Working Together, Livelink, irims, BASIS, Techlib, OnTime among others. This list is not exhaustive. All other products or company names are used for identification purposes only, and are trademarks of their respective owners. CORPORATE HEADQUARTERS 185 Columbia St. W., Waterloo, ON N2L 5Z5 Canada Phone: Fax: USA HEADQUARTERS 2201 S. Waukegan Rd., Bannockburn, IL USA Phone: Fax: EUROPE, MIDDLE EAST, AFRICA HEADQUARTERS Webster House, 22 Wycombe End, Beaconsfield, Buckinghamshire HP9 1NB United Kingdom Phone: Fax: ASIA/PACIFIC HEADQUARTERS 138 Harris St., Pyrmont, NSW 2009 Australia Phone: Fax: