PMAPS Viewer. Open the WebPro Viewer.

Transcription

1 PMAPS Viewer Open the WebPro Viewer Proposal Software 1140 US Highway 287, Suite Broomfield, CO USA Tel:

2 Table of Contents Opening the Viewer... 1 Troubleshooting... 1 General Troubleshooting to Resolve Errors... 2 Message: Invalid URI... 2 Message: The Viewer Could Not Be Loaded No Message on Web Page Newer Browsers... 5 Troubleshooting Proxy Settings... 5 PMAPS Opening the Viewer i Rev: 2/26/2018

3 Opening the Viewer No administrative rights are necessary to open the Viewer. 1. Close the viewer if open. 2. Log in to your PMAPS application. 3. Go to the ADMIN page. 4. Click Open the WebPro Viewer and follow the on-screen prompts to allow access to PMAPS. 5. Wait for the viewer toolbar to load. 6. Go to the Search page. 7. View any document by clicking the View Document icon. PMAPS Opening the Viewer 1 Rev: 2/26/2018

4 Troubleshooting General Troubleshooting to Resolve Errors Message: Invalid URI The format of the URI could not be determined. To resolve, close the viewer toolbar and follow the instructions contained in this document (click here to quickly go back to instructions). Message: The Viewer Could Not Be Loaded. Details: ReferenceError - ActiveXObject is not defined. Click OK. The viewer mode must be set to Standard (Recommended). Do NOT click the box next to Prevent this page from creating additional dialogs. To switch the viewer mode, follow the steps below: 1. Close the viewer. PMAPS Opening the Viewer 2 Rev: 2/26/2018

5 2. Go to the Administration page. 3. In the Viewer Mode section, click the [Switch Mode] link. PMAPS Opening the Viewer 3 Rev: 2/26/2018

6 4. Wait for the page to refresh and display the Viewer Mode Standard (Recommended). Then, click Open the WebPro Viewer. 5. Click Open the WebPro Viewer and follow the on-screen prompts to allow access to PMAPS. 5. Wait for the viewer toolbar to load. 6. Go to the Search page. PMAPS Opening the Viewer 4 Rev: 2/26/2018

7 7. View any document by clicking the View Document icon. No Message on Web Page Newer Browsers Unable to view web pages properly in newer browsers If your PMAPS application has recently been updated, and the pages aren t displaying properly, this may be due to stored browser cache memory. Your browser has a folder in which certain items that have been downloaded are stored for future use. Graphic images (such as buttons and icons), photos, and even entire web pages are examples of items which are saved or cached. When visiting a webpage, your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make webpages load faster. Some browsers refer to their cache as Temporary Internet Files. There are some situations when bypassing your browser's cache is preferred. Just clicking the refresh button (or hitting F5) won't be sufficient in this case, because this reloads the webpage while still using the old files from the cache. You need to refresh your cache first! Click on the appropriate link below for instructions on refreshing your cache. Chrome Internet Explorer Troubleshooting Proxy Settings If you receive errors when using the Viewer which are specific to your proxy settings, please follow the steps below. (You may need to contact your IT for some of these values however you do not need Administrative rights to make these changes). 1. Open the PMAPS viewer. PMAPS Opening the Viewer 5 Rev: 2/26/2018

8 2. Right-mouse click the PMAPS WEBPRO logo and select Settings. 3. Start by typing IE in the Proxy field (this will attempt to use the local IE proxy settings), and then click Save. Close and open the viewer (as required to make these changes permanent). Repeat the command that caused the error. If the error persists, go to step Enter the company s hard-coded proxy address in the Proxy field. The format should be: Repeat the command that caused the error. If the error reported is an authentication or credentialing error change the Proxy Default Credentials field to True. Change the Use NT Authentication field to True if authenticating the proxy with the user s active directory credentials. PMAPS Opening the Viewer 6 Rev: 2/26/2018

9 Proposal Software 1140 US Highway 287, Suite Broomfield, CO USA Tel: