CP-EX252N/CP-EX302N/CP-EW302N

Transcription

1 LCD Projector CP-EX252N/CP-EX302N/CP-EW302N User's Manual (detailed) Network Guide Thank you for purchasing this product. This manual is intended to explain only the network function. For proper use of this product, please refer to this manual and the other manuals for this product. WARNING product. After reading them, store them in a safe place for future reference. Features This projector has the network function that brings you the following main features. Web Control : allows you to monitor and control the projector through a network from a computer. ( 15) Network Bridge computer. ( 49) NOTE slightly from your projector. this manual. permitted without express written consent. 1

2 Contents Contents 1. Network Function Web Control Other Functions Alerts Connection to the network NETWORK Menu Web Control Projector Web Control Network Information Projector Control Remote Control Network Restart Connection Test Crestron e-control Main window Tools window Info window Help Desk window Emergency Alert

3 Contents 4. Network Bridge Function Communication setup Communication port Transmission method Other Functions Alerts Crestron Connected TM Troubleshooting Warranty and after-sales service

4 1. Network Function 1. Network Function This chapter describes the outline of network function. 1.1 Web Control status monitoring of the projector can be performed by Web browser. Two types of interface, Projector Web Control and Crestron e-control, are 15) Projector Web Control Crestron e-control 4

5 1. Network Function 1.2 Network Bridge Function TCP/IP data Protocol change Computer LAN port CONTROL port 5

6 1. Network Function 1.3 Other Functions Alerts maintenance or detected an error. ( 53) Event Scheduling power on / power off. It enables to be self-management projector. in the projector. ( 56) Command Control via the Network commands. ( 59) 6

7 2. Connection to the network 2.1 System requirements 2. Connection to the network through the network. The projector: 1 unit, Computer: 1 or more sets For the wired connection *1 *1: NOTE 7

8 2. Connection to the network 2.2 Connection via wired LAN following the instructions of your network administrator when connecting to the existing network. hub 2.3 Connection setup of Wired LAN 2) Press the MENU button on the remote control or the control panel of the projector. DHCP As for setting an IP address, refer to About IP address. ( 9) ENTER 8

9 2. Connection to the network [About IP address] The Network address portion of the IP address setting on your computer must be the same as the setting on the projector. Also, the entire IP address on the including the projector. The projector s settings are as follows. IP address: (Network address: in this case) Therefore, specify the computer s IP address as follows. IP address: xxx (xxx shows decimal number.) (Network address: in this case) For example In this case, since the IP address of the projector is , specify a setting between 1 to 253 for the computer. NOTE If the projector and the computer exist in the same network (i.e., same network gateway must be set. Consult to the network administrator in detail. 9

10 2. Connection to the network 2.4 NETWORK Menu Remember that incorrect network settings on this to consult with your network administrator before connecting to an existing access point on your network. the following functions. remote control, or ENTER button on the remote control to execute the item. Then perform it according to the following table. NOTE during the initial installation. 10

11 2. Connection to the network PROJECTOR NAME Description Any name can be set to the projector to identify it on the network. NAME and press the NAME dialog will be displayed. NAME. the entered characters. characters. Particular projector name is pre-assigned by default. ENTER or INPUT button to select and enter characters. To erase 1 character at one time, press the RESET button INPUT button at the same time. Also if and push the ENTER or INPUT button, 1 character or (3) To change an already inserted character to be changed. After pressing the ENTER or INPUT button, the character is selected. Then, follow the same procedure as described at the ENTER or INPUT button. To ENTER or INPUT button. (continued on next page) 11

12 2. Connection to the network. Description NOTE " " after changing the settings. SETUP DHCP IP ADDRESS SUBNET MASK DEFAULT GATEWAY DNS SERVER obtained or not. ON OFF This function can only be used when DHCP is set to OFF. This function can only be used when DHCP is set to OFF. disabled. This function can only be used when DHCP is set to OFF. NOTE This setting cannot be obtained automatically. (continued on next page) 12

13 2. Connection to the network NETWORK INFORMATION (continued on next page) Description settings. The following information is displayed. DATE AND TIME TIME DIFFERENCE NOTE truncated if they are too long. 13

14 2. Connection to the network SNTP SETUP SNTP SERVER Description name. They are entered by using software keyboard. 11) for how to use software keyboard. NOTE AMX D.D. (AMX Device Discovery) TIME DIFFERENCE Enter the time difference. your computer. If unsure, consult your network administrator. setting the TIME DIFFERENCE. ON OFF When ON is selected, the projector can be detected by 14

15 3. Web Control 3. Web Control computer connected to the same network. You can control the projector, collect the status such as lamp time, and set or schedule, etc. in Projector Web Control. Recommended web browser Internet Explorer 8/ 9/ 10/ 11 NOTE. Crestron e-control is a control by Crestron Electronics, Inc.. Crestron e-control can control and monitor the projector. (continued on next page) 15

16 3. Web Control NOTE is created using Flash. You need to install Adobe Flash Player on your computer to use Crestron e-control. Crestron e-control is not displayed in a web browser that does not support Flash. 19) is set to Disable, the Control is displayed. then start Web browser. example below, and then press the Enter key or button. : If the IP address of the projector is set to : Enter into the address bar of the web browser and press the Enter key or click button. projector and your computer are connected to the same network correctly, the selection window will be displayed. NOTE errors in the projector. language on the projector. ( 16

17 3. Web Control 3.1 Projector Web Control Login To use the Projector Web Control function, you need to login with your user name and password. name and password. Password Administrator Enter your user name and password, and then click the [OK]. If you login successfully, the screen below will be displayed. Main menu 17

18 3. Web Control 3.1 Projector Web Control (continued) Network Information Displays the projector s current network DHCP IP Address Subnet Mask Default Gateway DNS Server Address MAC Address Description Displays the projector name settings. Displays the DHCP setting. Displays the IP address. Displays the subnet mask. Displays the default gateway. Displays the MAC address. 18

19 3. Web Control 3.1 Projector Web Control (continued) Network Settings DHCP ON DHCP OFF IP Address Subnet Mask Default Gateway DNS Server Address AMX D.D. (AMX Device Discovery) Crestron e-control Enables DHCP. Disables DHCP. The length of the Projector Name can be up to 64 alphanumeric characters. Only alphabets, numbers and following symbols can be used. Particular projector name is pre-assigned by default. web site.. Click the [Apply] 19

20 3. Web Control 3.1 Projector Web Control - Network Settings (continued) NOTE restart the network connection. You can restart the network connection from Network Restart on the main menu. ( 38) 20

21 3. Web Control 3.1 Projector Web Control (continued) Port Settings settings. Description Network Control Port1 (Port:23) Port open Click the [Enable] check box to use port 23. Authentication Click the [Enable] for this port. Network Control Port2 (Port:9715) Port open Click the [Enable] check box to use port Authentication Click the [Enable] for this port. PJLink TM Port (Port:4352) TM port (Port:4352). Port open Click the [Enable] check box to use port Authentication (continued on next page) Click the [Enable] for this port. 21

22 3. Web Control 3.1 Projector Web Control - Port Settings (continued) Network Bridge Port Description Click the [Apply] Input the port number. Except for 41794, 9715, 9716, 9719, 9720, 5900, 5500, 4352 between 1024 and can be set up. It is set to 9717 as the default setting. NOTE restart the network connection. You can restart the network connection from Network Restart on the main menu. ( 38) 22

23 3. Web Control 3.1 Projector Web Control (continued) Mail Settings settings. Send Mail SMTP Server Address Send Test Mail Description Click the [Enable] check box to use the function. Alert Settings. Network Settings. The maximum length of host or domain name is up to 255 characters. The length of the sender address can be up to 255 alphanumeric characters. can also specify the [to] or [cc] for each address. The length of the recipient address can be up to 255 alphanumeric characters. Click the [Apply] Mail settings are initialized when clicking the [Reset] button. NOTE [Send Test Mail] [Send Test Mail]. 23

24 3. Web Control 3.1 Projector Web Control (continued) Alert Settings Fan Error Temp Error Air Flow Error Cold Error Filter Error Other Error Filter Time Alarm 53 24

25 3. Web Control 3.1 Projector Web Control - Alert Settings (continued) The Alert Items are shown below. Send Mail Description (Only and.) Click the [Enable] check box to enable alerts. The length of the subject line can be up to 100 alphanumeric subject line. Mail Text The length of the text is up to 1024 alphanumeric characters. Click the [Apply] The settings are initialized when clicking the [Reset] button. 25

26 3. Web Control 3.1 Projector Web Control (continued) Schedule Settings NOTE 30) of schedule settings. ( 56) Sunday Monday Tuesday Wednesday Thursday Friday Saturday Description 26

27 3. Web Control 3.1 Projector Web Control - Schedule Settings (continued) Schedule Description the bottom of the screen. Date (Month/Day) Input the date (month/day) when the schedule is executed for Click the [Apply] Click the [Refresh] button to update the screen to the latest status. Click the button to display the program edit of the selected program. Click the [Copy to] button to copy the content of the program from which you copy (the list on the left) to the program to which you copy (the list on the right). The same program No. cannot be selected for both the program from which and the program to which you copy. 27

28 3. Web Control 3.1 Projector Web Control - Schedule Settings (continued) 2) Program Edit the following items. NOTE can be registered in 1 program. Power STANDBY ON Input Source COMPUTER IN1 COMPUTER IN2 HDMI VIDEO Description 28

29 3. Web Control 3.1 Projector Web Control - Schedule Settings (continued) Eco Mode OFF ECO-1 ECO-2 INTELLIGENT ECO SAVER Blank OFF ON Description Click the [Register] Click the [Delete] Click the [Delete All] selected program. Click the [Back] button to go back to the schedule management screen. 29

30 3. Web Control 3.1 Projector Web Control (continued) Date/Time Settings settings. Current Date Start Month Week Day hour End Month Week Day hour Description format. format. Click the [ON] set the following items. (continued on next page) 30

31 3. Web Control 3.1 Projector Web Control - Date/Time Settings (continued) SNTP SNTP Server Address Cycle Description as the one set on your computer. If unsure, consult your IT manager. up to 255 characters. ). Click the [Apply] NOTE restart the network connection. You can restart the network connection from Network Restart on the main menu. ( 38) to maintain accurate time. 31

32 3. Web Control 3.1 Projector Web Control (continued) Security Settings security settings. User Account Password Re-enter Password Network Control Authentication Password Re-enter Authentication Password Description The length of the text can be up to 32 alphanumeric characters. The length of the text can be up to 255 alphanumeric characters. Network Control Port1 (Port: 23), Network Control Port2 (Port: 9715), Messenger Port (Port: 9719). ( 21) The length of the text can be up to 32 alphanumeric characters. Click the [Apply NOTE restart the network connection. You can restart the network connection from Network Restart on the main menu. ( 38) 32

33 3.1 Projector Web Control (continued) Projector Control 3. Web Control Operations of the projector can be performed with the items on the screen. The categories of the items are shown in the main menu. Refer to the table below for details. NOTE [Refresh] button. POWER INPUT SOURCE PICTURE MODE BLANK ON/OFF MUTE MAIN FREEZE MAGNIFY MAGNIFY POSITION V MAGNIFY POSITION H TEMPLATE (continued on next page) 33

34 3. Web Control 3.1 Projector Web Control - Projector Control (continued) BRIGHTNESS CONTRAST GAMMA COLOR TEMP PICTURE COLOR TINT SHARPNESS MY MEMORY ASPECT The selected parameter cannot be set depending on the input signal. OVER SCAN V POSITION IMAGE H POSITION H PHASE H SIZE AUTO ADJUST EXECUTE PROGRESSIVE VIDEO NR COLOR SPACE VIDEO FORMAT INPUT HDMI FORMAT HDMI RANGE COMPUTER IN FRAME LOCK (continued on next page) 34

35 3. Web Control 3.1 Projector Web Control - Projector Control (continued) SETUP AUDIO SCREEN OPTION AUTO ECO MODE LAMP & FILTER ECO MODE FILTER MESSAGE KEYSTONE V INSTALLATION STANDBY MODE NOTE VOLUME SPEAKER AUDIO SOURCE LANGUAGE Click the [Apply] button to switch the language on the Web screen according to the setting of the selected language in the projector. MENU POSITION V MENU POSITION H BLANK AUTO BLANK START UP MyScreen Lock MESSAGE TEMPLATE C.C. - DISPLAY C.C. - MODE C.C. - CHANNEL AUTO SEARCH DIRECT POWER ON AUTO POWER OFF MY BUTTON 1 / 2 MY SOURCE REMOTE FREQ. 35

36 3. Web Control 3.1 Projector Web Control (continued) Remote Control The functions on the bundled remote control are assigned to the Web Remote Control screen. Do not control the projector with the projector's the same time. It may cause some operational errors in the projector. COMPUTER IN1 COMPUTER IN2 HDMI VIDEO FREEZE ENTER MENU RESET NOTE One operation can be executed only with one click. The button should be clicked repeatedly to operate continuously. When clicking the button repeatedly, some commands may not be sent When the [ ] operation. To control the power, push [OK], otherwise push [Cancel]. 36

37 3. Web Control 3.1 Projector Web Control (continued) Projector Status Displays the current settings and status of the projector. Error Status Power Status Input Status Blank On/Off Mute Freeze Description Displays the error status. Displays the usage time for the lamp. Displays the power status. Displays the input signal source. Displays the Mute on/off status. Displays the Freeze status. 37

38 3. Web Control 3.1 Projector Web Control (continued) Network Restart Restarts the projector s network connection. Restart Description Restarts the projector s network connection in order to NOTE clicking the [Restart] button to log on again. 38

39 3. Web Control 3.1 Projector Web Control (continued) Connection Test Destination IP Address Display example of the connection succeeded Description Click the [Execute] button to test the connection after entering IP address to connect to. Display example of the connection failed NOTE properly when the packets for checking the connection are discarded before 39

40 3. Web Control 3.2 Crestron e-control Tab ( 44), a dialog prompting you to enter the password as shown on the right will be displayed, and no operation is enabled until the preset password, the dialog disappears and the Main window will be displayed. As shown below, you can open a window by clicking the corresponding tab at the top right of the window. Tab Logout Tools Info Contact IT Help Description. enabled. Opens Tools window. ( 44) Opens Info window. ( 46) Opens Help Desk window. ( 47) 40

41 3. Web Control 3.2 Crestron e-control (continued) NOTE 19) is set to Disable, Crestron e-control cannot be used to operate the projector. Enable Crestron e-control and close the web browser. Next, restart the web browser, followed by entering the projector's IP address.. connection between the projector and the computer, then return or refresh the Web page. 41

42 3. Web Control 3.2 Crestron e-control (continued) Main window You can operate the basic controls of the projector on this screen. NOTE [Power] button can be operated. 1 Click a button and operate as follows. Button Power Vol -/ Vol + Mute Description Turns the power on/off. Turns Mute on/off. 2. Sources List according to the currently selected input port. Button HDMI Video Description COMPUTER IN1 port. COMPUTER IN2 port. HDMI port. VIDEO port. 42

43 3. Web Control 3.2 Crestron e-control - Main window (continued) Button Freeze Contrast Brightness Color Sharpness Magnify Auto Blank Description Turns Freeze on/off. Adjusts the contrast setting. Adjusts the brightness setting. Adjusts the color setting. Adjusts the sharpness setting. to magnify. Performs the automatic adjustment. 4. Click the button and operate in the same way as the bundled remote control. Menu Enter Reset Button Description Assigned the same operation as MENU button. Assigned the same operation as ENTER button. Assigned the same operation as RESET button. Assigned the same operation as button. 43

44 3. Web Control 3.2 Crestron e-control (continued) Tools window between the projector and Crestron control system. Click the [Exit] button to return to the Main window. NOTE set correctly. 1. Crestron Control IP Address IP ID 44 Port Description control system. To apply the settings, click the [Send] button. 2. Location Assigned To: Description Projector Name can be up to 64 alphanumeric characters. user name up to 32 alphanumeric characters. The usable symbols are space and the following: To apply the settings, click the [Send] button.

45 3. Web Control 3.2 Crestron e-control - Tools window (continued) 2. (continued) DHCP IP Address Subnet Mask Default Gateway DNS Server Description Enables DHCP. To apply the settings, click the [Send] button. 3. User Password starting e-control, select the checkbox. New Password Description You can specify a password up to 26 alphanumeric characters. The usable symbols are space and the following: incorrect, an error message is displayed. To apply the settings, click the [Send] button. 4. displaying the Tools window, select the checkbox. New Password Description You can specify a password up to 26 alphanumeric characters. The usable symbols are space and the following: incorrect, an error message is displayed. To apply the settings, click the [Send] button. 45

46 3. Web Control 3.2 Crestron e-control (continued) Info window 1 2 Displays the current settings and status of the projector. Click the [Exit] button to return to the Main window. 1. Location MAC Address Resolution Assigned To: Description Displays the projector name settings. Displays the location name of the projector. selected on the projector. Displays the usage time for the lamp. Displays the user name for the projector. 2. Power Status Input Source Picture Mode Installation Eco Mode Error Status Description Displays the power status. Displays the input signal source. Displays the picture mode setting. Displays the installation setting. Displays the eco mode setting. Displays the error status. NOTE appear truncated if they are too long. 46

47 3. Web Control 3.2 Crestron e-control (continued) Help Desk window. Send Button Description 47

48 3. Web Control 3.2 Crestron e-control (continued) Emergency Alert sends out an alert message, it will be displayed on the screen. Input a message in the box below the alert message, and click the [Send] button. NOTE. 48

49 4. Network Bridge Function communication using the projector as a network terminal. TCP/IP data Protocol change Computer LAN port CONTROL port 4.1 Connecting devices 1) Connect the projector s LAN for Ethernet communication. 2) Connect the projector s CONTROL NOTE ensure the connection. each port and use the suitable cable. ( Connection to the ports in the Operating 49

50 4. Network Bridge Function 4.2 Communication setup ( OPTION menu ) CONTROL port. for the CONTROL PARITY Data length Condition 4800bps/9600bps/19200bps/38400bps CONTROL port according to your use. NOTE setting. that an unsuitable setup could cause malfunction of communication. CONTROL port. 4.3 Communication port web browser. ( 21) NOTE is set to 9717 as the default setting. 50

51 4. Network Bridge Function 4.4 Transmission method The transmission method can be selected from the menus, only when the ( OPTION menu ) HALF-DUPLEX This method lets the projector make two way communication, but only one synchronize the communication. the instructions below. TCP/IP data Protocol change Computer Transmitting data Transmitting data Discarding data Response limit time Response data Response data Discarding data ( OPTION menu the ) OFF 1s 2s 3s ( OFF) 51

52 4. Network Bridge Function 4.4 Transmission method (continued) NOTE 254 byte data at the maximum at a time. The OFF is selected as the default setting FULL-DUPLEX This method lets the projector make two way communication, transmitting and make the synchronization. NOTE When the computer controls the synchronization of receptions and transmissions, processing of the projector. 52

53 5. Other Functions 5.1 Alerts 5. Other Functions maintenance or detected an error. NOTE power. to send a mail. using. Cover Error Fan Error Air Flow Error Cold Error Filter Error Other Error Schedule Execution Error (continued on next page) Description The cooling fan is not operating. The lamp does not light, and there is a possibility that interior portion has become heated. There is a possibility that the interior portion has become heated. The internal temperature is rising. There is a possibility that the interior portion has If this error is displayed, please contact your dealer. 53

54 5. Other Functions NOTE menu which an will be sent. will be sent. 54

55 5. Other Functions through a web browser. Mail Settings ( 23) [Mail Settings] on main menu in Projector Web Control. ( 23) for further information. 3) Click the [Apply] 4) Click the [Send Test Mail] correct. Alert Settings ( 24) [Alert Settings] on main menu in Projector Web Control. 24) for further information. 3) Click the [Apply] Failure/Warning s are formatted as follows: 55

56 5. Other Functions 5.2 Event Scheduling power off. It enables to be self-management projector. Note the following before setting the schedule. NOTE projector. ( can be registered in 1 program. date No. 2 and so on. at the same time. 30) to maintain accurate time. Input Source is not executed if security function is enabled and the projector is locked due to the function. 56

57 5. Other Functions The procedure to set the schedule in Projector Web Control is described in the following. In the case that the program has already been set, skip to step 6). [Schedule Settings] on main menu in Projector Web Control. button to display the following program edit display. The display for editing Program-1 is shown below. [Register] to add the Click the [Delete] Click the [Delete All] selected program. 57

58 5. Other Functions 4) When you want to edit the program with other number continuously, select the program you want to edit in dropdown list and click the [Select] button to display the display for editing the selected program. 5) Click the [Back] button to go back to schedule management screen after described in the following. 6) Click the checkbox of the schedule to be executed (e.g. Click the checkbox of Monday, when it is to be executed on Mondays) in the schedule management screen. information registered in each program in the program list on the bottom of the screen. 8) Click the [Apply] The schedule settings are now complete. When you copy the currently selected program to other program, click the checkbox under icon. Click the [Copy to] button after selecting the program to which you want to copy in dropdown list. program to which you want to copy. 58

59 5.3 Command Control via the Network commands. Communication Port The following two ports are assigned for the command control. TCP #23 (Network Control Port1 (Port: 23)) TCP #9715 (Network Control Port2 (Port: 9715)) 5. Other Functions NOTE Command Control Settings ( 21) : If the IP address of the projector is set to : 1) Enter into the address bar of the web browser, and select Projector Web Control from the selection window. 2) Enter your user name and password, and then click the [OK]. 3) Click the [Port Settings] on the main menu. 4) Click the [Enable] check box to open Network Control Port1 (Port: 23) to use TCP #23. Click the [Enable] check box for the [Authentication] setting when 5) Click the [Enable] check box to open Network Control Port2 (Port: 9715) to use TCP #9715. Click the [Enable] check box for the [Authentication] setting 6) Click the [Apply] 59

60 5. Other Functions 5.3 Command Control via the Network (continued) ( 32) 7) Click the [Security Settings] on the main menu. 8) Click the [Network Control] and enter the desired authentication password. 9) Click the [Apply] NOTE Network Control Port1 (Port: 23), Network Control Port2 (Port: 9715) and PJLink Port (Port: 4352). the network connection. You can restart the network connection from Network Restart on the main menu. ( 38) 60

61 5. Other Functions 5.3 Command Control via the Network (continued) Command Format Command formats differ among the different communication ports. failure when authentication is enabled. Reply Error code 0x1F 0x04 0x00 The following formatting is added to the header (0 x 02), Data length (0 x 0D), Header Data length Connection ID 0x02 0x0D 13 bytes 1 byte 1 byte (13 bytes) lower 8 bits from the header to the checksum. to the reply data) 61

62 5. Other Functions 5.3 Command Control via the Network (continued) The connection ID (the data is same as the connection ID data on the sending Reply 0x06 Connection ID 1 byte Reply 0x15 Connection ID 1 byte Reply Error code Connection ID 0x1C 2 bytes 1 byte Reply Data Connection ID 0x1D 2 bytes 1 byte Reply Status code Connection ID 0x1F 2 bytes 1 byte Reply Authentication Error code Connection ID 0x1F 0x04 0x00 1 byte 62

63 5. Other Functions 5.3 Command Control via the Network (continued) Automatic Connection Break The TCP connection will be automatically disconnected after there is no communication for 30 seconds after being established. Authentication The projector does not accept commands without authentication success when authentication is enabled. The projector uses a challenge response type authentication with an MD5 (Message Digest 5) algorithm. Password and digest this data with the MD5 algorithm and add this in front of the commands to send. Following is a sample if the Authentication Password is set to password and the random 8 bytes are a572f60c. 1) Connect the projector. password and it becomes a572f60cpassword. 4) Digest this bind a572f60cpassword with MD5 algorithm. It will be e3d97429adffa11bce1f d4bde. 5) Add this e3d97429adffa11bce1f d4bde in front of the commands and send the data. 6) When the sending data is correct, the command will be performed and the reply data will be returned. Otherwise, an authentication error will be returned. NOTE authentication data can be omitted when the same connection. 63

64 5. Other Functions 5.4 Crestron Connected TM Crestron Connected TM by Crestron Electronics, Inc. It is an application for managing and controlling the For details of Crestron Connected TM, refer to the Crestron website. The following communication interfaces can be used to manage the entire facility. out alert messages. For details of the software, refer to the following website. 2) Crestron e-control Crestron e-control browser. ( 40) 64

65 6. Troubleshooting 6. Troubleshooting Phenomenon: Cannot communicate with the projector. Item to be checked Is MAC address displayed correctly in the NETWORK Are the network settings such as Turn on the projector. want to use the network function in the standby Contact your dealer when MAC address on the label put on the projector does not match MAC address displayed in the NETWORK INFORMATION menu. Check the network settings in the NETWORK INFORMATION menu. Consult with your network administrator for details. Consult with your network administrator. Is the wired network adapter of Refer to the user s manual for the computer and enable the wired network adapter. 65

66 6. Troubleshooting Phenomenon: Web(Projector Web Control) is not displayed correctly. Item to be checked Enter the IP address of the projector in Web browser.. How to set is different depending on the Web browser. Refer to Help of Web browser, etc. for details. Is recommended Web browser Is the cache of the screen Recommended Web browsers are Internet Explorer 8/9/10/11. Projector Web Control may not displayed correctly except in recommended browser. Clear the cache. How to set is different depending on the Web browser. Refer to Help of Web browser, etc. for details. 66

67 6. Troubleshooting Phenomenon: Crestron e-control is not displayed. Item to be checked Has Adobe Flash Player been Is Web browser that does not support Adobe Flash Player Are Crestron e-control settings of the Projector Web Control Adobe Flash Crestron e-control. Install Adobe Flash Player. Flash Player. Enable Crestron e-control settings on Control. Phenomenon: Cannot send an correctly. Item to be checked Check if a test is sent correctly by Control. of the Projector Web Control. Is only regarding the Projector Web Control. 67

68 6. Troubleshooting Item to be checked the address in the mail of the Projector Web Control. Consult with your network administrator. Phenomenon: The schedule is not executed correctly. Item to be checked Is the lamp of the projector Turn on the projector. to use the schedule function in the standby Check the settings of Date and Time. can be executed when the lamp is lighting. 68

69 6. Troubleshooting Item to be checked Is the program to be executed Projector Web Control. time. change the order. * The schedule function may not operate correctly depending on the status of the projector. Phenomenon: The time settings are not correct. Item to be checked of the Projector Web Control or DATE AND TIME menu of the projector. Is the projector connected to the network correctly when getting Connect to the network. Consult with your network administrator Is the time difference set correctly the correct time is not displayed if the time difference is not set. 69

70 6. Troubleshooting Phenomenon: Item to be checked Are the serial settings set TYPE menu. TYPE menu. Check the serial settings of the projector and 70

71 7. Warranty and after-sales service should occur, stop using the projector immediately. company. They will tell you what warranty condition is applied. for this projector. and Internet Explorer, Windows are registered trademark of and Flash TM, Crestron e-control, e-control,crestron Connected TM,Crestron TM are trademarks or registered trademarks of Crestron 71