PrepKing. Number: MB2-867 Passing Score: 800 Time Limit: 120 min File Version: 9.0. PrepKing-MB2-867

Transcription

1 PrepKing Number: MB2-867 Passing Score: 800 Time Limit: 120 min File Version: PrepKing-MB2-867

2 Exam A QUESTION 1 A company has 1000 queue mailboxes. You need to ensure that the Microsoft Dynamics CRM E- Mail Router automatically imports messages sent to the queue mailboxes as fast as possible. What should you do? (Choose all that apply.) A. Create forwarding rules for all queue mailboxes. B. Configure the Router to use a forward mailbox, and publish the Router settings. C. Set the access type C Incoming option to Router for all queues. D. Configure the Router to use only the queue mailboxes, and publish the Router settings. E. Set the access type C Incoming option to Forward Mailbox for all queues. CD QUESTION 2 An organization has an on-premise deployment of Microsoft Dynamics CRM 2011 that includes three organizations. Users have accounts in all three organizations. Some users have Microsoft Exchange Server accounts and other users have Exchange Online accounts. You need to configure the Microsoft Dynamics CRM Router. How many incoming profiles should you create? A. 2 B. 3 C. 6 D. 1 QUESTION 3 A company has a server named EX1 that runs Microsoft Exchange Server You need to configure an incoming profile in the Microsoft Dynamics CRM Router Configuration Manager for the Exchange server. What should you enter as the incoming server name? A. B. C. D. ex1 QUESTION 4

3 On which of the following operating systems can you run the Microsoft Dynamics CRM 2011 E- mail Router? (Choose all that apply.) A. Windows Vista B. Windows 7 (x86) C. Windows Server 2003 D. Windows XP E. Windows 7 (x64) F. Windows Server 2008 R2 (x64) G. Windows Server 2008 R2 (x86) Correct Answer: BEF QUESTION 5 A company has POP3 accounts and sends mail by using the SMTP protocol. You configure two queues in an on-premise deployment of Microsoft Dynamics CRM 2011 to use a forward mailbox for incoming and the Microsoft Dynamics CRM Router for outgoing . All employees use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook for incoming and the Router for outgoing . How many profiles should you create in the Router Configuration Manager? A. one incoming profile and one outgoing profile B. two incoming profiles and one outgoing profile C. one incoming profile and two outgoing profiles D. two incoming profiles and two outgoing profiles QUESTION 6 You need to install the Microsoft Dynamics CRM Router for use with only a POP3 system. What should you do? A. Before installing the Router, install Microsoft Office Outlook on all client computers. B. Before installing the Router, install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects. C. Before installing the Router, install and start Microsoft Dynamics CRM Server D. While installing the Router, do not select the Rule Deployment Wizard component. Correct Answer: D QUESTION 7

4 When using smart matching, which components of an message are inspected by the Microsoft Dynamics CRM Router? A. subject, senders address, and recipients addresses B. body, senders address, and recipients addresses C. header, body, and subject D. subject, body, and senders address QUESTION 8 Which of the following 32-bit operating systems is supported by the 32-bit edition of the Microsoft Dynamics CRM Router? A. Windows Server 2003 B. Windows Server 2008 C. Windows Vista D. Windows 7 Correct Answer: D You can install the Router and Rule Deployment Manager on any computer that is running one of the following operating systems, and that has network access to both Microsoft Dynamics CRM and the server: Microsoft Windows 7 32-bit and 64-bit editions Microsoft Windows Server 2008 or Windows Server 2008 R2 x64-bit editions only Important Windows Server bit editions, Windows Server 2003, Windows Vista, and Microsoft Windows XP editions are not supported for installing and running Microsoft Dynamics CRM Router or Router Configuration Manager. Running Microsoft Dynamics CRM Router and Router Configuration Manager (32-bit) is not supported on a Windows Server 64-bit operating system, in Windows-On-Windows (WOW) mode. Install and run the 64-bit version of the Microsoft Dynamics CRM Router. Rule Deployment Wizard Requires MAPI source: QUESTION 9 A company uses Microsoft Dynamics CRM 2011 on-premises. You need to create an incoming Microsoft

5 Exchange Online profile for the Microsoft Dynamics CRM Router. Which authentication type should you use for the incoming profile? A. Clear Text B. Windows Authentication C. NTLM D. Anonymous logical answer id B however in original file it was A. Steps for Exchange Server Type The steps in this procedure continue from Configure the incoming profile. Note For each Server Type, specific options are available for protocol and authentication type: Server Type Protocols Authentication Types Exchange 2003 WebDAV Windows Authentication Exchange 2007 WebDAV or Exchange Web Services Windows Authentication Exchange 2010 Exchange Web Services Windows Authentication Select the Protocol: If your Server Type is Exchange 2007, select WebDAV or Exchange Web Services. If your Server Type is not Exchange 2007, the Protocol is automatically selected for you. Note For information about the differences between the WebDAV and Exchange Web Services protocols, see Migrating from Exchange 2007 Legacy APIs.

6 Notice that the Authentication Type is also automatically selected, regardless of the version of Microsoft Exchange. Indicate the Location of the server. If the Protocol is WebDAV, type the HTTP-DAV location of the Microsoft Exchange server in the Server field. Please note the following: A single installation of Microsoft Exchange Server can consist of multiple endpoints. Specify an endpoint that has HTTP-DAV enabled. (For example, on an Exchange 2003 installation, the endpoint used for Outlook Web Access has HTTP-DAV enabled.) Enter this location in URL format: or If Microsoft Exchange is not installed on the default Web site and port, include the port number. For example: If the Protocol is Exchange Web Services, type the location of the Microsoft Exchange Server in the Exchange Web Services URL field. Enter this location as a URL in Exchange Web Services (EWS) format: Exchange.asmx. If Microsoft Exchange is not installed on the default Web site and port, include the port number. For example:

7 For Access Credentials, select the type of credentials that the Router will use to access the mailbox of the Microsoft Dynamics CRM user. The available credential types are Local System Account and Other Specified. Notes The account you specify must have full access to the Microsoft Exchange mailbox of the Microsoft Dynamics CRM user. Verify that the rights are set correctly within the mailbox of the account. (These include, at a minimum, the rights to open the mailbox, read mailbox items, create folders, and move mailbox items.) For systems that use Microsoft Exchange 2003, you can change user mailbox rights in the Active Directory Users and Computers tool. For systems that use Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010, use the Exchange Management Shell tool to change permissions on mailboxes. If the Router is installed on the Exchange Server and the Access Credentials are set to Local System Account, no additional Exchange administration is required. QUESTION 10 Which of the following systems are natively supported by the Microsoft Dynamics CRM Router? (Choose all that apply.) A. POP3-compliant servers (for incoming only) B. SMTP-compliant servers (for outgoing only) C. IMAP-compliant servers (for incoming only) D. Microsoft Exchange Online BD Rule Deployment Wizard Requires MAPI The Rule Deployment Wizard requires the Microsoft Exchange Server Messaging API (MAPI) client runtime libraries. To install the MAPI client runtime libraries, see Microsoft Exchange Server MAPI Client and Collaboration Data Objects ( Notes MAPI versions (or later) are supported by Microsoft Exchange Server If you already have a version of the MAPI download installed, you must uninstall it before installing the new version. If you are installing the Rule Deployment Wizard on a system that uses Microsoft Exchange Server 2010 as its server, you must also have installed Update Rollup 2 (or later) of Microsoft Exchange Server For more information, see Update Rollup 2 for Exchange Server 2010 (KB979611) LinkId= QUESTION 11 Which of the following 64-bit operating systems is supported by the 64-bit edition of the Microsoft Dynamics CRM Router? A. Windows Server 2008 B. Windows XP C. Windows Vista D. Windows Server 2003

8 original anwer was C however it does not make sense at all. please see installtion guide extract for detail. You can install the Router and Rule Deployment Manager on any computer that is running one of the following operating systems, and that has network access to both Microsoft Dynamics CRM and the server: Microsoft Windows 7 32-bit and 64-bit editions Microsoft Windows Server 2008 or later version x64-bit editions only Important Windows Server bit editions, Windows Server 2003, Windows Vista, and Microsoft Windows XP editions are not supported for installing and running Microsoft Dynamics CRM Router or Router Configuration Manager. Running Microsoft Dynamics CRM Router and Router Configuration Manager (32-bit) is not supported on a Windows Server 64-bit operating system, in Windows-On-Windows (WOW) mode. Install and run the 64-bit version of the Microsoft Dynamics CRM Router. QUESTION 12 You plan to install Microsoft Dynamics CRM You need to use specific security group names that do not currently exist in Active Directory. What should you do? A. Create the security groups in Active Directory, and then install Microsoft Dynamics CRM Server 2011 by using an XML configuration file that references the existing security groups. B. Log on to the server as a Domain Administrator. Install Microsoft Dynamics CRM Server 2011 by using an XML configuration file that includes the names of the security groups you want to create. C. Log on to the server as a Domain Administrator, and start the Microsoft Dynamics CRM setup program. In the setup interface, enter the names of the security groups you want to create. D. Create the security groups in Active Directory, and then select them in the Microsoft Dynamics CRM setup interface. explains why 1 correct. QUESTION 13 You plan to install Microsoft Dynamics CRM Server Which versions of Microsoft SQL Server will support the installation? (Choose all that apply.) A. SQL Server 2008 Enterprise Edition, (x86) SP1 B. SQL Server 2008 Standard Edition (x64) SP1 C. SQL Server 2008 R2 Enterprise Edition (x86) D. SQL Server 2008 R2 Enterprise Edition (x64) Correct Answer: BD

9 QUESTION 14 You are planning to deploy Microsoft Dynamics CRM 2011 on-premises to a single server. The current server configuration includes the following components: Windows Small Business Server 2008 SP2 Microsoft SQL Server 2008 Workgroup Edition Internet Information Services (IIS) 7 Microsoft Office SharePoint Server Which component do you need to upgrade before you can install Microsoft Dynamics CRM 2011? A. Windows Small Business Server 2008 SP2 B. Internet Information Services (IIS) 7 C. SQL Server 2008 Workgroup Edition D. SharePoint Server 2007 Correct Answer: C QUESTION 15 You plan to install Microsoft Dynamics CRM 2011 and the Microsoft Dynamics CRM Router on a server named SERVER1. The Microsoft Dynamics CRM databases will be stored on a server named SERVER2, which runs Microsoft SQL Server 2008 R2 Enterprise Edition (x64). The Router will be configured to connect to Microsoft Exchange Server 2010 Enterprise Edition. The company has an Active Directory Domain Services (AD DS) domain. What are the minimum privileges necessary to install Microsoft Dynamics CRM 2011 in this situation? A. Local Administrator rights on SERVER1 and SERVER2; Exchange Server Administrator rights; organization and security group creation permission in AD DS B. Local Administrator rights on SERVER1 and SERVER2; sysadmin role permissions on SERVER2; rights to create and add members to security groups in AD DS C. Write privileges on SERVER1 and SERVER2; organization and security group creation permission in AD DS D. Domain Administrator; Local Administrator rights on SERVER1 Correct Answer: B The user account used to run Microsoft Dynamics CRM Server Setup that includes the creation of databases requires the following minimum permissions: 1. Be a member of the Active Directory Domain Users group. By default, Active Directory Users and Computers adds new users to the Domain Users group. 2. Be a member of the Administrators group on the local computer where Setup is running. 3. Have Local Program Files folder read and write permission. 4. Be a member of the Administrators group on the local computer where the instance of SQL Server is located that will be used to store the Microsoft Dynamics CRM databases. 5. Have sysadmin membership on the instance of SQL Server that will be used to store the Microsoft Dynamics CRM databases. 6. Have organization and security group creation permission in Active Directory directory service. Alternatively, you can use a Setup XML configuration file to install Microsoft Dynamics CRM Server 2011 when security groups have already been created. For more information see Use the Command Prompt to Install Microsoft Dynamics CRM. 7. If Microsoft SQL Server Reporting Services is installed on a different server, you must add the Content Manager role at the root level for the installing user account. You must also add the System Administrator role at the site-wide level for the installing user accoun

10 QUESTION 16 You are planning an installation of Microsoft Dynamics CRM You plan to install the Microsoft Dynamics CRM application on one server and place the Microsoft Dynamics CRM database on another server that runs Microsoft SQL Server. Which of the following configurations should you choose? A. Install the application on a server that runs Windows Web Server 2008 (x64) SP2. Place the database on a server that runs SQL Server 2008 R2 Datacenter Edition (x64). B. Install the application on a server that runs Windows Server 2008 Standard (x86) SP2. Place the database on a server that runs SQL Server 2008 Web Edition (x64). C. Install the application on a server that runs Windows Server 2008 Enterprise (x64) SP2. Place the database on a server that runs SQL Server 2008 Express Edition (x64). D. Install the application on a server that runs Windows Server 2008 Standard (x64) SP2. Place the database on a server that runs SQL Server 2005 Enterprise Edition (x64) SP3. QUESTION 17 A company with 300 client computers and 900 employees. The employees are evenly split among three working shifts. The company is planning to use Microsoft Dynamics CRM 2011 on-premises. All employees will use Microsoft Dynamics CRM. You need to recommend the most cost-effective licensing option. Which Client Access Licenses (CALs) should the company buy? A. 900 User CALs and 300 Device CALs B. 300 Device CALs C. 900 User CALs D. 300 User CALs Correct Answer: B QUESTION 18 You are planning to deploy Microsoft Dynamics CRM 2011 on-premises to a very large user community. Five servers are available for the deployment. You need to deploy the Asynchronous Processing Service role and the Sandbox Processing Service role to one of the servers. Which server group should you install on the server? A. Deployment Administration Server B. Back End Server C. Full Server D. Front End Server Correct Answer: B The Sandbox Processing Service enables an isolated environment to allow for the execution of custom code,

11 such as plug-ins. This isolated environment reduces the possibility of custom code affecting the operation of the organizations in the production Microsoft Dynamics CRM 2011 deployment. Consider separating the Sandbox role from the Async role. This security best practice helps to ensure that custom code does not impact workflows or other asynchronous processes. Because you are deploying a multitenant environment, it is critical to prevent one customer s custom code bringing down other customer accounts--or hanging the entire platform. We recommend that the Sandbox Processing Service role be installed onto a dedicated server on a separate virtual LAN (VLAN) from other computers that are running Microsoft Dynamics CRM roles. This network isolation strategy can help protect other Microsoft Dynamics CRM 2011 resources from being compromised if there is a malicious plug-in running in the sandbo QUESTION 19 You plan to install Microsoft Dynamics CRM You need to ensure that security groups required by Microsoft Dynamics CRM are automatically created in a specific organizational unit (OU) during the setup process. What should you do? A. Log on to the server as a Domain Administrator. Install Microsoft Dynamics CRM Server 2011 by using an XML configuration file that includes the name of the OU you want to create. B. Create the OU in Active Directory, and then select it in the Microsoft Dynamics CRM setup interface. C. Create the OU in Active Directory, and then install Microsoft Dynamics CRM Server 2011 by using the Organization element in an XML configuration file that references the existing OU. D. Log on to the server as a Domain Administrator, and start the Microsoft Dynamics CRM setup program. In the setup interface, enter the name of the OU you want to create. Correct Answer: B QUESTION 20

12 You need to ensure that Microsoft Dynamics CRM Server 2011 supports document management functionality with Microsoft SharePoint. Which version of SharePoint should you use? (Choose all that apply.) A. SharePoint Server 2010 Enterprise B. Office SharePoint Server 2007 C. Office SharePoint Portal Server 2003 D. Windows SharePoint Services 3.0 E. SharePoint Foundation 2010 BD Supported SharePoint Server Versions SharePoint Server integration is supported for SharePoint Server 2010, SharePoint Server 2010 Online, SharePoint Server 2007 and SharePoint Server 2007 Online. For automatic creation of location records on SharePoint Server, you must use SharePoint Server 2010 and the Microsoft Dynamics CRM List Component for Microsoft SharePoint Server 2010 must be installed on the target server that is running SharePoint Server. For more information about this component, see below. If you are using SharePoint Server 2007, the documents from SharePoint Server are displayed in an IFRAME, and folders cannot be automatically created on the server that is running SharePoint Server. and QUESTION 21 A company is using Microsoft Dynamics CRM 2011 on-premises. Three different employees will access Microsoft Dynamics CRM 2011 from the same workstation during different shifts. You need to ensure that each user can view and modify Sales records. Which Client Access License (CAL) configuration best fits your needs? A. one Full Device CAL B. three Limited User CALs C. three Administrative User CALs D. one Administrative Device CAL lient Access Licenses Dynamics CRM Server 2011 requires a client access license (CAL) for each user or device accessing a server. There are five different types of CALs available on either a per-user or per-device model. Employee Self Service CAL: The employee self service CAL provides a user with limited API access and limited read-write access to a CRM server. Limited CAL: The limited CAL allows a user or device full read-only access and limited write access to a CRM server. In other words, users with a limited CAL may access CRM information and can make some edits and updates to it.

13 Full Use Additive CAL: When used in conjunction with a limited CAL, a full use additive CAL allows a user or device write access to a CRM server, thus allowing the user or device full read-write access to a server. The full use additive CAL may be used only in conjunction with a limited CAL. Limited Use Additive CAL: The limited use additive CAL allows a user or device full read access and limited write access to a CRM server. This CAL may only be used to supplement an employee self service CAL. CAL: The CAL provides a user or device with full read-write access to a CRM server. The CAL is functionally equivalent to a combined employee self service CAL, limited use additive CAL, and full use additive CAL. As with many other Microsoft server technologies, the CALs listed above are each available on a per-user or per-device basis. A user CAL authorizes one user to access the CRM server from any computer or other device (for example, when an employee accesses the server from a computer at work and another at home). A device CAL authorizes one computer or other device to access the CRM server, regardless of the number of users (for example, on a shared workstation). QUESTION 22 Which of the following statements regarding the requirements for Microsoft SQL Server in a Microsoft Dynamics CRM 2011 deployment is true? A. Multiple instances of SQL Server on a single computer can be used to support multiple Microsoft Dynamics CRM deployments. B. SQL Server Reporting Services must be installed on the SQL Server computer that stores the Microsoft Dynamics CRM databases. C. Microsoft Dynamics CRM Server and SQL Server must be installed on the same computer. D. Microsoft Dynamics CRM Server and SQL Server can be in different domains within the same Active Directory forest. Microsoft Dynamics CRM Reporting Extensions general requirements The Microsoft Dynamics CRM Reporting Extensions component has the following general requirements: 1. You must complete Microsoft Dynamics CRM Server Setup before you run Microsoft Dynamics CRM Reporting Extensions Setup. 2. You can install and run Microsoft Dynamics CRM Reporting Extensions on only one instance of SQL Server Reporting Services on a computer. 3. Separate deployments of Microsoft Dynamics CRM cannot share one SQL Server Reporting Services server. However, a single deployment of Microsoft Dynamics CRM that has multiple organizations can use the same SQL Server Reporting Services server. 4. You must run the Microsoft Dynamics CRM Reporting Extensions Setup on a computer that has Microsoft SQL Server 2008 Reporting Services installed. For smaller data sets and fewer users, you can use a singleserver deployment or a multiple-server deployment. With larger datasets or more users, performance will decrease quickly when complex reports are run. Use a multi-server deployment with one computer that is running SQL Server for Microsoft Dynamics CRM, and another server for Microsoft SQL Server Reporting Services. 5. SQL Server requirements and recommendations for Microsoft Dynamics CRM These requirements apply to new and existing installations of SQL Server: 1.

14 2. Microsoft Dynamics CRM requires an instance of Microsoft SQL Server Reporting Services be installed, running, and available. All installations of the supported SQL Server editions can be used as the reporting server. However, the Reporting Services edition must match the SQL Server edition. 3. Microsoft Dynamics CRM 2011 is not supported on Microsoft SQL Server 2000, Microsoft SQL Server 2005, or 32-bit versions of Microsoft SQL Server Microsoft Dynamics CRM 2011 is not supported on SQL Server that is running on Windows Server 2003 or Windows 2000 Server. 5. When Microsoft Dynamics CRM Server 2011 and SQL Server are installed on different computers, they must be in the same Active Directory directory service domain. 6. Microsoft Dynamics CRM Server Setup and Microsoft Dynamics CRM 2011 Deployment Manager support the default instance or a named instance of SQL Server. 7. Although you can install SQL Server by using either Windows authentication or mixed-mode authentication, Windows authentication is a prerequisite for Microsoft Dynamics CRM. 8. The service account that SQL Server uses to log on to the network must be either a domain user account (recommended) or the Network Service account (you cannot use a local user account on the server). Using a low-privilege account strategy is recommended to help avoid compromising the security of the server. 9. The SQL Server service must be started. This service can be configured to automatically start when the computer is started. 10. SQL Server Agent must be started. This service can be configured to automatically start when the computer is started. 11. SQL Server Full-Text Search must be installed and started. This service can be configured to automatically start when the computer is started. 12. Microsoft Dynamics CRM Server Setup requires a network library to authenticate SQL Server. By default, TCP/IP network libraries are enabled when you install SQL Server SQL Server can use both TCP/IP or Named Pipes for authentication. However, the computer that is running SQL Server must be configured for at least one of the two network libraries. 13.We recommend that the computer that is running SQL Server be located on the same local area network (LAN) as the computer that is running Microsoft Dynamics CRM Server The computer that is running SQL Server must be configured to have sufficient disk space, memory, and processing power to support the Microsoft Dynamics CRM environment. For more information see the Microsoft SQL Server hardware requirements topic. 15. Although it is optional, consider accepting the SQL Server default settings for Collation Designator, Sort Order, and SQL Collation. Microsoft Dynamics CRM supports the following collation orders: Case-sensitive Case-insensitive Accent-sensitive Accent-insensitive Binary sort order (such as Latin1_General_100_BIN) QUESTION 23 Which operating system is supported for installing and running Microsoft Dynamics CRM Server 2011? A. Windows Server 2008 with Server Core option (x64) SP2 B. Windows Server 2008 for Itanium-Based Systems (IA-64) C. Windows Server 2003 Enterprise (x64) SP2 D. Windows Server 2008 Enterprise (x64) SP2 E. Windows Server 2003 Standard (x64) SP2 Correct Answer: D QUESTION 24 You need to ensure that you can automatically route messages into Microsoft Dynamics CRM 2011 from Microsoft Exchange Server 2010 Enterprise Edition. On which operating system should you install the Microsoft

15 Dynamics CRM Router? (Choose all that apply.) A. Windows Server 2008 Enterprise (x86) B. Windows Server 2008 R2 Standard (x64) C. Windows Server 2008 Standard (x64) D. Windows 7 Enterprise (x86) E. Windows Server 2008 Standard (x86) F. Windows 7 Professional (x64) Correct Answer: BCDF You can install the Router and Rule Deployment Manager on any computer that is running one of the following operating systems, and that has network access to both Microsoft Dynamics CRM and the server: Microsoft Windows 7 32-bit and 64-bit editions Microsoft Windows Server 2008 or later version x64-bit editions only Important Windows Server bit editions, Windows Server 2003, Windows Vista, and Microsoft Windows XP editions are not supported for installing and running Microsoft Dynamics CRM Router or Router Configuration Manager. Running Microsoft Dynamics CRM Router and Router Configuration Manager (32-bit) is not supported on a Windows Server 64-bit operating system, in Windows-On-Windows (WOW) mode. Install and run the 64-bit version of the Microsoft Dynamics CRM Router. QUESTION 25 You are using Microsoft Dynamics CRM Server Employees are not local administrators of their client computers. You need to ensure that employees can install Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on their client computers. Which of the following actions will achieve this goal? (Choose all that apply.) A. Deploy Microsoft Dynamics CRM for Outlook by using the Microsoft Dynamics CRM Software Share. B. Deploy Microsoft Dynamics CRM for Outlook by using a Group Policy Object (GPO). C. Copy the setup file to a network location and give employees administrative access to the location. D. Deploy Microsoft Dynamics CRM for Outlook by using Microsoft System Center Configuration Manager E. Display the Get CRM for Outlook button on the Microsoft Dynamics CRM web client message bar. F. Deploy Microsoft Dynamics CRM for Outlook by using Microsoft Systems Management Server Correct Answer: BDF QUESTION 26 You plan to configure multiple organizations in Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Which of the following statements is true? A. Tracking items such as messages, contact records, and tasks applies to each configured organization. B. Synchronization between Outlook and Microsoft Dynamics CRM occurs for each configured organization. C. A maximum of three organizations can be configured.

16 D. Offline use is available only for the synchronizing organization. Correct Answer: D QUESTION 27 Employees use the Microsoft Dynamics CRM 2011 web client. The company does not want employees to use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. You need to ensure that the message bar of the Microsoft Dynamics CRM web client does not display the Get CRM for Outlook button. What should you do? A. In the system settings, disable the Outlook client is advertised to users in the Message Bar option. B. Create a Group Policy Object (GPO) to forbid the installation of the Outlook client. C. Set the REG DWORD value of the EnableOutlookSetupLink registry key to 0. D. In the user settings, set the Default Pane to Workplace. Disable the CRM for Outlook button on the Web application By default, if a user does not have Microsoft Dynamics CRM for Outlook installed and configured, the Microsoft Dynamics CRM Web application displays a Get CRM for Outlook button on the message bar. This button provides a link for users to download Microsoft Dynamics CRM for Outlook. If you do not want users to have this capability, you can remove the button. To remove the Get CRM for Outlook button from the Microsoft Dynamics CRM Web application 1. With a security role that has read and write permissions (for example, the System Administrator role), start the Microsoft Dynamics CRM Web application. 2. Click Settings. 3. Under System, click Administration. 4. Click System Settings. The System Settings dialog box appears. 5. Click the Outlook tab. 6. Set the value for Outlook client is advertised to users in the Message Bar to No. QUESTION 28 A company uses Microsoft Dynamics CRM Online You install Microsoft Dynamics CRM Online for Microsoft Office Outlook on client computers and configure it to connect to two organizations. Which of the following does this configuration of Microsoft Dynamics CRM Online for Outlook support? A. Synchronization of items between Outlook and Microsoft Dynamics CRM occurs for all organizations. B. Users can track items for both organizations. C. Users can track items for only one organization. D. Users have offline access to items for both organizations. Correct Answer: B original answer was C which does not make sense.

17 QUESTION 29 A company upgrades from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011 on- premises. Client computers run Microsoft Office Outlook 2007 (32-bit edition) and Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook. After the upgrade, clients have online access to Microsoft Dynamics CRM from Outlook, but no longer have offline access. You need to restore offline access to Microsoft Dynamics CRM. What should you do on each client computer? A. Upgrade to Microsoft Dynamics CRM 2011 for Outlook (32-bit edition). B. Manually re-add the Microsoft Dynamics CRM 4.0 for Outlook plugin. C. Install Rollup 15 for Microsoft Dynamics CRM 4.0 for Outlook. D. Upgrade to Outlook 2010 (32-bit edition). E. Upgrade to Outlook 2010 (64-bit edition). QUESTION 30 Which of the following versions of Microsoft Office are supported by Microsoft Dynamics CRM 2011 for Microsoft Office Outlook? (Choose all that apply.) A. Microsoft Office 2003 with SP2 B. Microsoft Office 2007 with SP2 C. Microsoft Office 2007 with SP1 D. Microsoft Office 2003 with SP3 E. Microsoft Office 2003 with SP1 Correct Answer: BCD QUESTION 31 What is the minimum combination of Windows Internet Explorer and Microsoft Outlook that supports the 64-bit version of Microsoft Dynamics CRM 2011 for Microsoft Office Outlook? A. Internet Explorer 7 and Outlook 2010 (64-bit) B. Internet Explorer 6 and Outlook 2010 (64-bit) C. Internet Explorer 7 and Outlook 2010 (32-bit) D. Internet Explorer 6 and Outlook 2010 (32-bit) QUESTION 32

18 A company uses Microsoft Dynamics CRM 2011 on-premises. You need to configure client computers to run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Which client computer configurations will achieve this goal? (Choose all that apply.) A. Windows 7 Professional (x64), Office 2010 (64-bit edition), and Microsoft Dynamics CRM for Outlook (64-bit edition) B. Windows XP Professional SP3 (x64), Office 2007 SP2 (32-bit edition), and Microsoft Dynamics CRM for Outlook (32-bit edition) C. Windows XP Professional SP2 (x86), Office 2003 SP3, and Microsoft Dynamics CRM for Outlook (32-bit edition) D. Windows XP Professional SP3 (x64), Office 2003 SP2, and Microsoft Dynamics CRM for Outlook (32-bit edition) E. Windows 7 Professional (x64), Office 2010 (32-bit edition), and Microsoft Dynamics CRM for Outlook (64-bit edition) B QUESTION 33 A company is planning to upgrade from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011 onpremises. What is the minimum configuration of the Microsoft Dynamics CRM for Microsoft Office Outlook client that will work in the upgraded environment? A. Microsoft Dynamics CRM 4.0 for Outlook with Update Rollup 15 B. Microsoft Dynamics CRM 4.0 for Outlook with Update Rollup 3 C. Microsoft Dynamics CRM 4.0 for Outlook with no update rollup D. Microsoft Dynamics CRM 4.0 for Outlook with Update Rollup 7 Correct Answer: D Following on from my previous post Outlook 2003 Client Features, I was asked about the CRM 4.0 Client for Outlook and how this works with CRM 2011 Server. As you may know, Microsoft Dynamics CRM 4.0 for Outlook with Update Rollup 7 (or later) is compatible with Microsoft Dynamics CRM 2011 Server. This compatibility eases the upgrade timeline to allow administrators to do a phased rollout without being forced to upgrade clients at the same time as the server (See Microsoft Dynamics CRM 201 Planning Guide for more details). Unlike the CRM 2011 Client For Outlook, there are no context-specific menus. Instead, you get the full webclient ribbon in the entity grid views. You can see this clearly below, with the first example showing the CRM 4.0 Client for Outlook 2003 and the second showing the CRM 2011 Client for Outlook QUESTION 34 Which of the following statements about the offline capability of Microsoft Dynamics CRM 2011 for Microsoft Office Outlook is true? A. To enable offline capabilities, Microsoft SQL Server 2008 Express must be installed before Microsoft Dynamics CRM for Outlook.

19 B. Multiple users can share a computer and use Microsoft Dynamics CRM for Outlook offline. C. Offline capability can be used with multiple organizations. D. Offline capability can be added after Microsoft Dynamics CRM for Outlook is installed. Correct Answer: D QUESTION 35 Which of the following browsers are supported by Microsoft Dynamics CRM 2011 for Microsoft Office Outlook? (Choose all that apply.) A. Internet Explorer 8 B. Internet Explorer 9 C. Internet Explorer 6 D. Internet Explorer 7 E. Internet Explorer 5 BD QUESTION 36 A company uses Microsoft Dynamics CRM 2011 on-premises configured with three organizations. You install Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a client computer and configure it for offline access. On the client computer, how many users can use Microsoft Dynamics CRM for Outlook in offline mode? A. one user in each organization B. only one user C. one user per user license or machine license in each organization D. one user per user license or machine license in a single organization Correct Answer: B QUESTION 37 You plan to install Microsoft Dynamics CRM 2011 on a server named SERVER1. A website that is already configured on SERVER1 can be accessed on the intranet through the URL You need to ensure that the Microsoft Dynamics CRM website can be accessed on the intranet through the URL What should you do? A. Create the website, configure its port, assign a host name on the binding, and create the appropriate DNS entry. Then install Microsoft Dynamics CRM Server, and select the website in the setup interface. B. Create the website in IIS, and select it in the Microsoft Dynamics CRM Server setup interface.

20 C. Enter the URL of the website you want to create in the Microsoft Dynamics CRM Server setup interface. D. Create the website, configure its port, and update the hosts file in %SystemRoot%\system32\drivers\etc \hosts. Then install Microsoft Dynamics CRM Server, and select the website in the setup interface. QUESTION 38 You are installing Microsoft Dynamics CRM 2011 on two servers that run Windows Server 2008 R2 Web Edition. You configure Network Load Balancing (NLB). Before you configure the ApplicationHost.config file, you need to ensure that the CRM Application Pool service account authenticates properly and can access resources located on other member computers. How should you configure the Application Pool service account in Active Directory to ensure proper authentication and resource access? A. In Active Directory Service Interfaces Editor (ADSI Edit), configure the Service Principle Name (SPN) for the CRM Application Pool service account. B. In the Active Directory Users and Computers console, add the CRM Application Pool service account to the Managed Service Account container. C. In Active Directory Service Interfaces Editor (ADSI Edit), configure the User Principle Name (UPN) for the CRM Application Pool service account. D. In the Active Directory Users and Computers console, add the Application Pool service account to the Organizational Unit (OU) that contains the CRM security groups. QUESTION 39 In Microsoft Dynamics CRM 2011, which of the following are requirements of the service account used to run the CRMAppPool? (Choose all that apply.) A. must be a Domain Administrator B. must not be a Microsoft Dynamics CRM user C. must be a member of the CRM_WPG group D. must be a Domain User E. must be a Microsoft Dynamics CRM user F. must not be a Domain User Correct Answer: BCD QUESTION 40 You are installing Microsoft Dynamics CRM 2011 on a server that runs Windows Server 2008 R2 and Microsoft SQL Server 2008 R2. You plan to integrate Microsoft Dynamics CRM with Microsoft SharePoint 2010 document libraries. The installation process halts when Microsoft

21 Dynamics CRM determines that the Windows Search Service is running. You need to correct the error so that the installation can continue. What should you do? A. Install the Microsoft FAST Search Server 2010 for SharePoint. B. Restart the Windows Search Service. C. Stop and disable the Windows Search Service and enable and start the Indexing Service. D. Install Microsoft SharePoint Search Server. Correct Answer: C QUESTION 41 You are installing Microsoft Dynamics CRM 2011 on a server that will be used for development. The target Microsoft SQL Server database has a default instance for production on a default port and a named instance for development on TCP port Microsoft Dynamics CRM is unable to connect to the SQL Server instance on port You need to ensure that Microsoft Dynamics CRM can connect to SQL Server by using port What should you do? A. Configure Windows Firewall on SQL Server to allow port B. Restart the development SQL Server instance. C. In the SQL Server Reporting Services (SSRS) Configuration Manager, start SSRS. D. In the SQL Server Configuration Manager, set the value of the TCP Dynamic Ports attribute to 0 for each listed IP address. QUESTION 42 You are performing a Full Server installation of Microsoft Dynamics CRM Of which security group must the domain account used to run the Microsoft Dynamics CRM Asynchronous Processing Service be a member? A. Performance Log Users B. Cryptographic Operators C. Backup Operators D. Performance Monitor Users

22 Microsoft Dynamics CRM Asynchronous Processing Service and Microsoft Dynamics CRM Asynchronous Processing Service (maintenance) services 1. Domain User membership. 2. Performance Log Users membership. 3. That account must be granted the Logon as service permission in the Local Security Policy. 4. Folder read and write permission on the Trace folder, by default located under \Program Files\Microsoft Dynamics CRM\, and user account %AppData% folder on the local computer. 5. Read and write permission to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM and HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\MSCRMSandboxService subkeys in the Windows Registry. 6. The service account may need an SPN for the URL used to access the Web site that is associated with it. QUESTION 43 You are configuring an Internet-facing deployment (IFD) of Microsoft Dynamics CRM You need to ensure that users can access Microsoft Dynamics CRM from the Internet. Which of the following must you do when configuring an IFD? A. Create a DNS record. B. Create and configure an HTTP Host Header. C. Create and configure an HTTPS Host Header. D. Create an IIS7.0 HTTP binding. QUESTION 44 You are installing Microsoft Dynamics CRM You need to ensure that the Microsoft Dynamics CRM website is accessible by using the HTTPS protocol. What should you do? A. Install Microsoft Dynamics CRM Server by using an XML configuration file that includes the name of the secure website you want to create. B. Create the website and configure it for SSL. Then select the website in the Microsoft Dynamics CRM Server setup interface. C. In the Microsoft Dynamics CRM Server setup interface, select the SSL option. D. Create the website and configure it for SSL. Then install Microsoft Dynamics CRM Server by using a CSV configuration file that references the website. Correct Answer: B

23 QUESTION 45 Which Windows role services and features are installed as part of a full server Microsoft Dynamics CRM 2011 installation, if they are not already installed? (Choose all that apply.) A. Indexing Service B. Web Server (IIS) C. Failover Clustering D. DNS Server E. File Server Resource Manager Correct Answer: BCE QUESTION 46 Which of the following Microsoft Dynamics CRM 2011 roles cannot be configured with its own service account? A. Asynchronous Processing Service B. Deployment Web Service C. Discovery Web Service D. Sandbox Processing Service Correct Answer: C

24 QUESTION 47 You are installing Microsoft Dynamics CRM 2011 on a server that is a member of an Active Directory Domain Services (AD DS) domain. The following error message appears: The following permissions are required for organizational unit and all child objects: read, write, modify permissions, create child objects, all extended rights. Current user does not have these permissions for the Active Directory Organizational Unit. You need to resolve the installation error. What should you do? (Choose all that apply.) A. Create an Active Directory organizational unit dedicated to Microsoft Dynamics CRM. B. Add your user account to the local Administrators group on the member server. C. Install Microsoft Dynamics CRM by using the setupserver.exe /config command. D. Disable User Account Control. E. Request that a Domain Administrator create any security groups required for Microsoft Dynamics CRM. Correct Answer: CE QUESTION 48 A Microsoft Dynamics CRM 2011 deployment is configured to allow clients to connect to the server by using custom port 8585 in the URL. You need to ensure that users can access the Microsoft Dynamics CRM server by using a friendly URL such as What should you do? (Choose all that apply.) A. Create a DNS A record. B. In IIS, edit the existing site bindings for the Microsoft Dynamics CRM site to include the host name and port number. C. Configure the Microsoft Dynamics CRM website to use the default port D. Create a DNS MX record. E. Using Deployment Manager, update Microsoft Dynamics CRM Web Address properties with the new URL. Then restart IIS. BE QUESTION 49 Which of the following is the least-privileged Active Directory security group that you can use for the security account specified for the Application Service? A. Domain Users B. Account Operators C. Domain Administrators D. Server Operators

25 QUESTION 50 You need to connect to a specific Microsoft Dynamics CRM 2011 organization by using Internet- facing deployment (IFD) over SSL on the standard SSL port number. What should you include in the URL? A. Server Name B. Port Number C. Display Name D. Unique Organization Name Correct Answer: D QUESTION 51 What is the final step in a Migration upgrade from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011? A. Restore each organization database to the computer running Microsoft SQL Server that will host the Microsoft Dynamics CRM 2011 databases. B. Update the configuration database (MSCRM_Config). C. Update each organization database (<organization_name>_mscrm). D. Start Deployment Manager on the Microsoft Dynamics CRM 2011 Server and run the Import Organization Wizard for each of the Microsoft Dynamic CRM 4.0 organizations. Correct Answer: D QUESTION 52 You are upgrading from Microsoft Dynamics CRM 4.0 Server hosted on the same server as Microsoft SQL Server (32-bit) to Microsoft Dynamics CRM 2011 hosted on a new server that runs Windows Server 2008 (64- bit). The Microsoft Dynamics CRM 4.0 installation contains multiple organizations. You need to upgrade all organizations. What should you do? A. Install Microsoft Dynamics CRM 2011 on a new 64-bit server, pointing to the Microsoft Dynamics CRM 4.0 databases on the existing SQL Server. B. Move the organization and configuration databases to a new SQL Server (64-bit) server and then install Microsoft Dynamics CRM 2011 to the existing databases. C. Choose the In-Place upgrade path. D. Choose the Migration upgrade path. Correct Answer: D

26 QUESTION 53 You are planning an in-place upgrade from Microsoft Dynamics CRM 4.0 (64-bit) to Microsoft Dynamics CRM The Microsoft Dynamics CRM 4.0 server has the following components installed: Microsoft Dynamics CRM BizTalk Adapter Microsoft Dynamics CRM Connector for Microsoft Dynamics GP Microsoft Dynamics CRM Connector for Microsoft SQL Server Reporting Services Which component will be upgraded during an inplace upgrade? A. Microsoft Dynamics CRM Connector for Microsoft Dynamics GP B. the Microsoft Dynamics CRM 4.0 configuration database C. Microsoft Dynamics CRM Connector for SQL Server Reporting Services D. Microsoft Dynamics CRM BizTalk Adapter Correct Answer: B QUESTION 54 An Active Directory forest includes two domains. DOMAIN1 hosts a production deployment of Microsoft Dynamics CRM 2011 that contains an organization named Contoso. DOMAIN2 hosts a development deployment of Microsoft Dynamics CRM A trust relationship does not exist between DOMAIN1 and DOMAIN2. You need to migrate the Contoso organization to the development Microsoft Dynamics CRM server. What should you do? (Choose all that apply.) A. Use Microsoft SQL Server tools to back up the production MSCRM_CONFIG and Contoso_MSCRM databases and restore them to the development SQL Server instance. B. Use Microsoft SQL Server tools to back up only the production Contoso_MSCRM database and restore it to the development SQL Server instance. C. From the Microsoft Dynamics CRM server in DOMAIN2, use the Import the Organization wizard to link user accounts to the appropriate GUIDs in DOMAIN2 and import the Contoso organization. D. From the Microsoft Dynamics CRM server in DOMAIN1, use the Import the Organization wizard to link user accounts to the appropriate GUIDs in DOMAIN2 and import the Contoso organization. Correct Answer: BC QUESTION 55 You plan to upgrade from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM Which components can you upgrade? (Choose all that apply.) A. Microsoft Dynamics CRM BizTalk Adapter B. Microsoft Dynamics CRM 4.0 List Web Part C. Microsoft Dynamics CRM Connector for Microsoft SQL Server Reporting Services D. Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook E. Microsoft Dynamics CRM 4.0 Server F. Microsoft Dynamics CRM 4.0 Router

27 Correct Answer: CDE QUESTION 56 You plan to migrate a Microsoft Dynamics CRM Server 2011 organization database that has 240 users. The target environment is in the same Active Directory domain as the source environment. You need to map the users of the new organization. Which option should you select in the Deployment Manager when importing the organization? A. Manually map users B. Auto-map users with the Use existing mapping file option C. Keep existing user mappings D. Auto-map users with the Prefix option Correct Answer: C QUESTION 57 You are performing a migration upgrade from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM You upgrade and configure the new Microsoft Dynamics CRM 2011 server, and are ready to import the organization. Which of the following actions must be performed before you can successfully import the organization? A. Upgrade the Microsoft Dynamics CRM for Microsoft Office Outlook clients. B. Register Microsoft Dynamics CRM C. Upgrade any installed language packs. D. Install Microsoft Dynamics Reporting Extensions for Microsoft SQL Server Reporting Services. Correct Answer: D QUESTION 58 An Active Directory forest includes two domains. DOMAIN1 includes a production Microsoft Dynamics CRM 2011 server with a single organization used for sales tracking. DOMAIN2 includes a Microsoft Dynamics CRM 4.0 Workgroup server with a single organization for facilities management. A trust relationship does not exist between DOMAIN1 and DOMAIN2. Using Microsoft SQL Server tools, you restore the facilities management organization to the production server. You need to import the facilities management organization into Microsoft Dynamics CRM What should you do? (Choose all that apply) A. Use the Import Organization wizard and specify the Manually Map Users option. B. Use the Import Organization wizard and specify the URL for the Report Manager. C. Create the missing user accounts in DOMAIN1. D. Use the Import Organization wizard and specify the Keep existing user mappings option.

28 C QUESTION 59 Which of the following Microsoft Dynamics CRM 4.0 configurations supports an in-place upgrade to Microsoft Dynamics CRM 2011? A. Microsoft Dynamics CRM 4.0 (32-bit) hosted on Windows Server 2003 R2 Enterprise (x64) B. Microsoft Dynamics CRM 4.0 (64-bit) hosted on Windows Server 2003 R2 Enterprise (x64) C. Microsoft Dynamics CRM 4.0 (64-bit) hosted on Windows Server 2008 R2 Enterprise (x64) D. Microsoft Dynamics CRM 4.0 (32-bit) hosted on Windows Server 2008 R2 Enterprise (x64) Correct Answer: C QUESTION 60 You need to upgrade from Microsoft Dynamics CRM 3.0 Professional Edition to Microsoft Dynamics CRM Server What should you do? A. Upgrade to Microsoft Dynamics CRM 4.0 Server by installing it on the same server as Microsoft Dynamics CRM 3.0 Professional Edition. Then install Microsoft Dynamics CRM Server 2011 on a different server, and import the Microsoft Dynamics CRM 4.0 database by using the Deployment Manager. B. Upgrade to Microsoft Dynamics CRM 4.0 Server by installing it on the same server as Microsoft Dynamics CRM 3.0 Professional Edition. Then upgrade to Microsoft Dynamics CRM Server 2011 by installing it on the same server. C. Upgrade to Microsoft Dynamics CRM Server 2011 by installing it on the same server as Microsoft Dynamics CRM 3.0 Professional Edition. D. Install Microsoft Dynamics CRM Server 2011 on a different server, and then import the Microsoft Dynamics CRM 3.0 databases by using the Deployment Manager. QUESTION 61 You plan to migrate a Microsoft Dynamics CRM Server 2011 organization database to a different environment. What should you do? A. Copy the organization database by using Deployment Manager in the source Microsoft Dynamics CRM deployment. Then import the organization database by using Deployment Manager in the target Microsoft Dynamics CRM deployment. B. Back up the Microsoft Dynamics CRM organization database. Restore the database backup to the Microsoft SQL Server computer in the target Microsoft Dynamics CRM environment. Then import the organization database by using Deployment Manager in the target Microsoft Dynamics CRM deployment.

29 C. Copy and transfer the organization database by using Deployment Manager in the source Microsoft Dynamics CRM deployment. D. Copy and transfer the organization database by using Deployment Manager in the target Microsoft Dynamics CRM deployment. Correct Answer: B QUESTION 62 You are upgrading Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011 by using the migration method. You plan to use similar custom smart matching settings from the Microsoft Dynamics CRM 4.0 deployment by entering them into Microsoft Dynamics CRM What should you do? (Choose all that apply.) A. Reference the settings in the system registry on the Microsoft Dynamics CRM 4.0 server. B. Update the smart matching settings in the Microsoft Dynamics CRM 2011 system settings. C. Update the settings in the system registry on the Microsoft Dynamics CRM 2011 server. D. Reference the settings in the organization database on the Microsoft Dynamics CRM 4.0 server. B QUESTION 63 You need to ensure that Microsoft Dynamics CRM 2011 is continuously available and has the minimum amount of database downtime. What should you do? A. Implement Microsoft SQL Server clustering B. Implement Microsoft SQL Server database mirroring for the organization database C. Use fault-tolerant disks in the computer that runs Microsoft SQL Server. D. Install the Front End Server role group and Back End Server role group on different servers. QUESTION 64 You plan to create reports for a Microsoft Dynamics CRM Server 2011 environment. On which computer should you install Microsoft Dynamics CRM Report Authoring Extension? A. on the same computer as Business Intelligence Development Studio B. on the same computer as Microsoft Dynamics CRM Server 2011 C. on the same computer as Microsoft SQL Server Reporting Services (SSRS) D. on the same computer as Microsoft SQL Server Correct Answer: C

30 QUESTION 65 An organization makes extensive use of workflows and plug-ins in Microsoft Dynamics CRM Workflows and plug-ins run slowly. You need to improve the performance of workflows and plug- ins. What should you do? A. Manually run the Microsoft Dynamics CRM Deletion Service to clean up the historic workflow records B. Use Microsoft SQL Server clustering C. Use Microsoft SQL Server database mirroring D. Install the Microsoft Dynamics CRM roles on separate servers Correct Answer: D QUESTION 66 You are performing a server role installation of Microsoft Dynamics CRM 2011 in a network load- balanced cluster. Which roles should you install on the servers in the cluster? (Choose all that apply.) A. Asynchronous Processing Service B. Deployment Web Service C. Web Application Server D. Organization Web Service Correct Answer: CD QUESTION 67 You need to prepare the Microsoft Dynamics CRM 2011 environment before running the Configure Internet- Facing Deployment (IFD) Wizard. Which of the following actions must be performed before the wizard will run? A. Disable the CRM organization. B. Configure the CRM deployment to use HTTPS bindings. C. Configure the firewall on the CRM server to allow external access to the CRM website. D. Configure the CRM website for anonymous authentication. Correct Answer: B QUESTION 68 You need to design and preview reports for Microsoft Dynamics CRM Server Online 2011 with Business

31 Intelligence Development Studio. Which software should you install? A. Microsoft SQL Server 2008 Enterprise R2 Reporting Services B. Microsoft Dynamics CRM Reporting Extensions C. Microsoft Dynamics CRM Report Authoring Extension D. Microsoft SQL Server 2008 Enterprise R2 Correct Answer: C QUESTION 69 You install Microsoft Dynamics CRM Server You need to run custom Fetch-based reports. Which software should you install? A. Microsoft SQL Server 2008 Enterprise R2 B. Microsoft SQL Server 2008 Enterprise R2 Reporting Services C. Microsoft Dynamics CRM Reporting Extensions D. Microsoft Dynamics CRM Report Authoring Extension Correct Answer: C QUESTION 70 You install Microsoft Dynamics CRM 2011 on a server that already has Active Directory Federation Services (AD FS) 2.0 installed. You plan to make Microsoft Dynamics CRM available for both intranet and Internet users. Which of the following actions is necessary to configure claims-based authentication for both intranet and Internet users in Microsoft Dynamics CRM? A. Move AD FS to another computer in the perimeter network. B. Add a relying party trust for access to Microsoft Dynamics CRM for each type of access. C. Create a self-signed claims encryption certificate. D. Configure Microsoft Dynamics CRM to use the default IIS website. Correct Answer: B QUESTION 71 You install Microsoft Dynamics CRM Server You need to ensure that you can run reports from Microsoft Dynamics CRM Server On which computer should you install Microsoft Dynamics CRM Reporting Extensions? A. on the same computer as Microsoft SQL Server B. on the same computer as Business Intelligence Development Studio

32 C. on the same computer as Microsoft Dynamics CRM Server 2011 D. on the same computer as Microsoft SQL Server Reporting Services (SSRS) Correct Answer: C QUESTION 72 You are installing Microsoft Dynamics CRM You need to implement database mirroring with automatic failover. What is the minimum supported Microsoft SQL Server configuration? A. three computers, each running one SQL Server instance with the witness running SQL Server Express B. two computers, each running one SQL Server instance C. three computers, with the mirror and the witness running SQL Server Express D. one computer running two SQL Server instances QUESTION 73 You install Microsoft Dynamics CRM Server You need to run custom Fetch-based reports. Which software should you install? A. Microsoft SQL Server 2008 Enterprise R2 B. Microsoft SQL Server 2008 Enterprise R2 Reporting Services C. Microsoft Dynamics CRM Reporting Extensions D. Microsoft Dynamics CRM Report Authoring Extension Correct Answer: C QUESTION 74 An organization has an on-premise deployment of Microsoft Dynamics CRM 2011 that includes three organizations. Users have accounts in all three organizations. Some users have Microsoft Exchange Server accounts and other users have Exchange Online accounts. You need to configure the Microsoft Dynamics CRM Router. How many incoming profiles should you create? A. 2 B. 3 C. 6 D. 1

33 QUESTION 75 A company has POP3 accounts and sends mail by using the SMTP protocol. You configure two queues in an on-premise deployment of Microsoft Dynamics CRM 2011 to use a forward mailbox for incoming and the Microsoft Dynamics CRM Router for outgoing . All employees use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook for incoming and the Router for outgoing . How many profiles should you create in the Router Configuration Manager? A. one incoming profile and one outgoing profile B. two incoming profiles and one outgoing profile C. one incoming profile and two outgoing profiles D. two incoming profiles and two outgoing profiles QUESTION 76 What is the maximum number of Microsoft Dynamics CRM 2011 deployments that a single instance of Microsoft SQL Server can support? A. 1 B. 4 C. 3 D. unlimited QUESTION 77 You are deploying Microsoft Dynamics CRM 2011 at a company that has an external domain name of contoso.com. Employees will access a Microsoft Dynamics CRM organization named org1 through the intranet and the Internet. Through which URLs should employees access the Microsoft Dynamics CRM organization? A. Intranet access will be through and Internet access will be through org1.contoso.com. B. Intranet and Internet access will be through C. Intranet access will be through and Internet access will be through contoso.com. D. Intranet access will be through and Internet access will be through org1.contoso.com. E. Intranet access will be through and Internet access will be through contoso.com.

34 QUESTION 78 You are installing Microsoft Dynamics CRM You need to implement database mirroring with automatic failover. What is the minimum supported Microsoft SQL Server configuration? A. three computers, each running one SQL Server instance with the witness running SQL Server Express B. two computers, each running one SQL Server instance C. three computers, with the mirror and the witness running SQL Server Express D. one computer running two SQL Server instances QUESTION 79 You install Microsoft Dynamics CRM Server You need to run custom Fetch-based reports. Which software should you install? A. Microsoft SQL Server 2008 Enterprise R2 B. Microsoft SQL Server 2008 Enterprise R2 Reporting Services C. Microsoft Dynamics CRM Reporting Extensions D. Microsoft Dynamics CRM Report Authoring Extension Correct Answer: C QUESTION 80 You need to install the Microsoft Dynamics CRM Router for use with only a POP3 system. What should you do? A. Before installing the Router, install Microsoft Office Outlook on all client computers. B. Before installing the Router, install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects. C. Before installing the Router, install and start Microsoft Dynamics CRM Server D. While installing the Router, do not select the Rule Deployment Wizard component. Correct Answer: D QUESTION 81

35 Which of the following 64-bit operating systems is supported by the 64-bit edition of the Microsoft Dynamics CRM Router? A. Windows Server 2008 B. Windows XP C. Windows Vista D. Windows Server 2003 original anwer was C however it does not make sense at all. please see installtion guide extract for detail. You can install the Router and Rule Deployment Manager on any computer that is running one of the following operating systems, and that has network access to both Microsoft Dynamics CRM and the server: Microsoft Windows 7 32-bit and 64-bit editions Microsoft Windows Server 2008 or later version x64-bit editions only Important Windows Server bit editions, Windows Server 2003, Windows Vista, and Microsoft Windows XP editions are not supported for installing and running Microsoft Dynamics CRM Router or Router Configuration Manager. Running Microsoft Dynamics CRM Router and Router Configuration Manager (32-bit) is not supported on a Windows Server 64-bit operating system, in Windows-On-Windows (WOW) mode. Install and run the 64-bit version of the Microsoft Dynamics CRM Router. QUESTION 82 You are planning to deploy Microsoft Dynamics CRM 2011 on-premises to a single server. The current server configuration includes the following components: Windows Small Business Server 2008 SP2 Microsoft SQL Server 2008 Workgroup Edition Internet Information Services (IIS) 7 Microsoft Office SharePoint Server Which component do you need to upgrade before you can install Microsoft Dynamics CRM 2011? A. Windows Small Business Server 2008 SP2 B. Internet Information Services (IIS) 7 C. SQL Server 2008 Workgroup Edition D. SharePoint Server 2007 Correct Answer: C QUESTION 83 A company with 300 client computers and 900 employees. The employees are evenly split among three working shifts. The company is planning to use Microsoft Dynamics CRM 2011 on-premises. All employees will use Microsoft Dynamics CRM. You need to recommend the most cost-effective licensing option. Which Client Access Licenses (CALs) should the company buy? A. 900 User CALs and 300 Device CALs B. 300 Device CALs C. 900 User CALs

36 D. 300 User CALs Correct Answer: B QUESTION 84 You are planning to deploy Microsoft Dynamics CRM 2011 on-premises to a very large user community. Five servers are available for the deployment. You need to deploy the Asynchronous Processing Service role and the Sandbox Processing Service role to one of the servers. Which server group should you install on the server? A. Deployment Administration Server B. Back End Server C. Full Server D. Front End Server Correct Answer: B The Sandbox Processing Service enables an isolated environment to allow for the execution of custom code, such as plug-ins. This isolated environment reduces the possibility of custom code affecting the operation of the organizations in the production Microsoft Dynamics CRM 2011 deployment. Consider separating the Sandbox role from the Async role. This security best practice helps to ensure that custom code does not impact workflows or other asynchronous processes. Because you are deploying a multitenant environment, it is critical to prevent one customer s custom code bringing down other customer accounts--or hanging the entire platform. We recommend that the Sandbox Processing Service role be installed onto a dedicated server on a separate virtual LAN (VLAN) from other computers that are running Microsoft Dynamics CRM roles. This network isolation strategy can help protect other Microsoft Dynamics CRM 2011 resources from being compromised if there is a malicious plug-in running in the sandbo QUESTION 85 Which of the following 64-bit operating systems is supported by the 64-bit edition of the Microsoft Dynamics CRM Router? A. Windows Server 2008 B. Windows XP C. Windows Vista D. Windows Server 2003 original anwer was C however it does not make sense at all. please see installtion guide extract for detail. You can install the Router and Rule Deployment Manager on any computer that is running one of the

37 following operating systems, and that has network access to both Microsoft Dynamics CRM and the server: Microsoft Windows 7 32-bit and 64-bit editions Microsoft Windows Server 2008 or later version x64-bit editions only Important Windows Server bit editions, Windows Server 2003, Windows Vista, and Microsoft Windows XP editions are not supported for installing and running Microsoft Dynamics CRM Router or Router Configuration Manager. Running Microsoft Dynamics CRM Router and Router Configuration Manager (32-bit) is not supported on a Windows Server 64-bit operating system, in Windows-On-Windows (WOW) mode. Install and run the 64-bit version of the Microsoft Dynamics CRM Router. QUESTION 86 You are installing Microsoft Dynamics CRM 2011 on a server that will be used for development. The target Microsoft SQL Server database has a default instance for production on a default port and a named instance for development on TCP port Microsoft Dynamics CRM is unable to connect to the SQL Server instance on port You need to ensure that Microsoft Dynamics CRM can connect to SQL Server by using port What should you do? A. Configure Windows Firewall on SQL Server to allow port B. Restart the development SQL Server instance. C. In the SQL Server Reporting Services (SSRS) Configuration Manager, start SSRS. D. In the SQL Server Configuration Manager, set the value of the TCP Dynamic Ports attribute to 0 for each listed IP address. QUESTION 87 You are installing Microsoft Dynamics CRM You need to implement database mirroring with automatic failover. What is the minimum supported Microsoft SQL Server configuration? A. three computers, each running one SQL Server instance with the witness running SQL Server Express B. two computers, each running one SQL Server instance C. three computers, with the mirror and the witness running SQL Server Express D. one computer running two SQL Server instances QUESTION 88 You plan to install Microsoft Dynamics CRM Server Which versions of Microsoft SQL Server will support the installation? (Choose all that apply.) A. SQL Server 2008 Enterprise Edition, (x86) SP1 B. SQL Server 2008 Standard Edition (x64) SP1 C. SQL Server 2008 R2 Enterprise Edition (x86) D. SQL Server 2008 R2 Enterprise Edition (x64)

38 Correct Answer: BD QUESTION 89 You are installing Microsoft Dynamics CRM You need to implement database mirroring with automatic failover. What is the minimum supported Microsoft SQL Server configuration? A. three computers, each running one SQL Server instance with the witness running SQL Server Express B. two computers, each running one SQL Server instance C. three computers, with the mirror and the witness running SQL Server Express D. one computer running two SQL Server instances QUESTION 90 A company uses Microsoft Dynamics CRM 2011 on-premises. You need to create an incoming Microsoft Exchange Online profile for the Microsoft Dynamics CRM Router. Which authentication type should you use for the incoming profile? A. Clear Text B. Windows Authentication C. NTLM D. Anonymous logical answer id B however in original file it was A. Steps for Exchange Server Type The steps in this procedure continue from Configure the incoming profile. Note For each Server Type, specific options are available for protocol and authentication type: Server Type Protocols Authentication Types Exchange 2003 WebDAV Windows Authentication Exchange 2007 WebDAV or Exchange Web Services Windows Authentication

39 Exchange 2010 Exchange Web Services Windows Authentication Select the Protocol: If your Server Type is Exchange 2007, select WebDAV or Exchange Web Services. If your Server Type is not Exchange 2007, the Protocol is automatically selected for you. Note For information about the differences between the WebDAV and Exchange Web Services protocols, see Migrating from Exchange 2007 Legacy APIs. Notice that the Authentication Type is also automatically selected, regardless of the version of Microsoft Exchange. Indicate the Location of the server. If the Protocol is WebDAV, type the HTTP-DAV location of the Microsoft Exchange server in the Server field. Please note the following: A single installation of Microsoft Exchange Server can consist of multiple endpoints. Specify an endpoint that

40 has HTTP-DAV enabled. (For example, on an Exchange 2003 installation, the endpoint used for Outlook Web Access has HTTP-DAV enabled.) Enter this location in URL format: or If Microsoft Exchange is not installed on the default Web site and port, include the port number. For example: If the Protocol is Exchange Web Services, type the location of the Microsoft Exchange Server in the Exchange Web Services URL field. Enter this location as a URL in Exchange Web Services (EWS) format: Exchange.asmx. If Microsoft Exchange is not installed on the default Web site and port, include the port number. For example: For Access Credentials, select the type of credentials that the Router will use to access the mailbox of the Microsoft Dynamics CRM user. The available credential types are Local System Account and Other Specified. Notes The account you specify must have full access to the Microsoft Exchange mailbox of the Microsoft Dynamics CRM user. Verify that the rights are set correctly within the mailbox of the account. (These include, at a minimum, the rights to open the mailbox, read mailbox items, create folders, and move mailbox items.) For systems that use Microsoft Exchange 2003, you can change user mailbox rights in the Active Directory Users and Computers tool. For systems that use Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010, use the Exchange Management Shell tool to change permissions on mailboxes. If the Router is installed on the Exchange Server and the Access Credentials are set to Local System Account, no additional Exchange administration is required. QUESTION 91 You plan to install Microsoft Dynamics CRM 2011 and the Microsoft Dynamics CRM Router on a server named SERVER1. The Microsoft Dynamics CRM databases will be stored on a server named SERVER2, which runs Microsoft SQL Server 2008 R2 Enterprise Edition (x64). The Router will be configured to connect to Microsoft Exchange Server 2010 Enterprise Edition. The company has an Active Directory Domain Services (AD DS) domain. What are the minimum privileges necessary to install Microsoft Dynamics CRM 2011 in this situation? A. Local Administrator rights on SERVER1 and SERVER2; Exchange Server Administrator rights; organization and security group creation permission in AD DS B. Local Administrator rights on SERVER1 and SERVER2; sysadmin role permissions on SERVER2; rights to create and add members to security groups in AD DS C. Write privileges on SERVER1 and SERVER2; organization and security group creation permission in AD DS D. Domain Administrator; Local Administrator rights on SERVER1 Correct Answer: B The user account used to run Microsoft Dynamics CRM Server Setup that includes the creation of databases requires the following minimum permissions: 7. Be a member of the Active Directory Domain Users group. By default, Active Directory Users and Computers adds new users to the Domain Users group. 8. Be a member of the Administrators group on the local computer where Setup is running. 9. Have Local Program Files folder read and write permission. 10.Be a member of the Administrators group on the local computer where the instance of SQL Server is located that will be used to store the Microsoft Dynamics CRM databases. 11.Have sysadmin membership on the instance of SQL Server that will be used to store the Microsoft Dynamics CRM databases.

41 12. Have organization and security group creation permission in Active Directory directory service. Alternatively, you can use a Setup XML configuration file to install Microsoft Dynamics CRM Server 2011 when security groups have already been created. For more information see Use the Command Prompt to Install Microsoft Dynamics CRM. 13. If Microsoft SQL Server Reporting Services is installed on a different server, you must add the Content Manager role at the root level for the installing user account. You must also add the System Administrator role at the site-wide level for the installing user accoun QUESTION 92 You plan to install Microsoft Dynamics CRM You need to ensure that security groups required by Microsoft Dynamics CRM are automatically created in a specific organizational unit (OU) during the setup process. What should you do? A. Log on to the server as a Domain Administrator. Install Microsoft Dynamics CRM Server 2011 by using an XML configuration file that includes the name of the OU you want to create. B. Create the OU in Active Directory, and then select it in the Microsoft Dynamics CRM setup interface. C. Create the OU in Active Directory, and then install Microsoft Dynamics CRM Server 2011 by using the Organization element in an XML configuration file that references the existing OU. D. Log on to the server as a Domain Administrator, and start the Microsoft Dynamics CRM setup program. In the setup interface, enter the name of the OU you want to create. Correct Answer: B QUESTION 93 Which of the following statements regarding the requirements for Microsoft SQL Server in a Microsoft Dynamics CRM 2011 deployment is true? A. Multiple instances of SQL Server on a single computer can be used to support multiple Microsoft Dynamics