Application Notes for Avaya IP Office Applications and CA Business Protection Suite Issue 1.0

Transcription

1 Avaya Solution & Interoperability Test Lab Application Notes for Avaya IP Office Applications and CA Business Protection Suite Issue 1.0 Abstract These Application Notes describe the procedure for configuring CA Business Protection Suite to backup and restore the Avaya IP Office Administration Suite, Avaya IP Office Voic Pro and Avaya IP Office User Suite applications. CA Business Protection Suite is an application that provides an integrated solution for threat management and data protection. Testing was conducted via the DeveloperConnection Program at the Avaya Solution and Interoperability Test Lab. 1 of 41

2 1. Introduction These Application Notes describe the procedure for configuring CA Business Protection Suite to backup and restore the Avaya IP Office Administration Suite, Avaya IP Office Voic Pro and Avaya IP Office User Suite applications. CA Business Protection Suite is an application that provides an integrated solution for threat management and data protection. It integrates the BrightStor ARCserve Backup application with etrust anti-virus software. The tested configuration is displayed in Figure 1. There were three PCs involved. PC 1 had the Avaya IP Office Administration Suite as well as Avaya IP Office Voic Pro running in addition to the CA Business Protection Suite. The IP Office applications that run as services (Voic Pro and Feature Key server) ran on PC 1 in conjunction with the anti-virus software that is part of the CA Business Protection Suite. PC 2 has the IP Office User Suite components running in conjunction with the BrightStor ACRserv Backup Client software. This software allows the BrightStor ACRserv Backup to manage backup and restores for the PC. PC 3 had the BrightStor ACRserv Backup Client running. This PC was the replacement PC, i.e. the one that the IP Office applications are restored to when the original PC has a catastrophic failure. Table 1 displays the appropriate directories and registry entries that must be backed up for the Avaya IP Office applications. Avaya 5400 Digital Telephones Avaya IP Office 406V2 IP Address /24 PC 3 IP Address /24 BrightStore ARCserv Backup Client Agent IP Office software restored to this PC PC 2 IP Address /24 PC for IP Office User Suite BrightStore ARCserv Backup Client Agent PC 1 IP Address /24 PC for IP Office Manager IP Office Voic Pro BrightStore ARCserv Backup Manager and external hard drive for file management 2 of 41

3 Figure 1 Sample Test Configuration Application Directories 1 Registry IP Office Administration Suite IP Office Voic Pro IP Office User Suite C:\Program Files\Avaya\IP Office\Manager C:\Program Files\Avaya\IP Office\CONFIGFILES C:\Program Files\Avaya\IP Office\Monitor C:\Program Files\Avaya\IP Office\CallStatus C:\Program Files\Avaya\IP Officer\Keyserv C:\Program Files\Microsoft.NET C:\Documents and Settings\All Users.WINDOWS 2 \Start Menu\Programs\IP Office C:\Program Files\Avaya\IP Office\Voic Pro C:\Program Files\Avaya\IP Office\VMCONFIGFILES C:\windows\system32\Vcl50.bpl C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\IP Office My Documents for the Windows login the user was installed for. C:\Documents and Settings\user\Start Menu\Programs\IP Office HKEY_LOCAL_MACHINE/SOFTWARE IP400 KeyServ.NETFramework HKEY_LOCAL_MACHINE/SOFTWARE Voic Pro Vmprov5svc.NETFramework HKEY_LOCAL_MACHINE/SOFTWARE IP Office User Suite Table 1: Directories and Registry Entries for Avaya IP Office Software 1 The default directories are listed 2 For Windows XP, the actual directory will be the user logon that was used for the installation (i.e. johndoe) 3 of 41

4 2. Equipment and Software Validated The following equipment and software/firmware were used for the sample configuration: Equipment Software/Firmware Avaya IP Office 406v Avaya IP Office Manager Avaya IP Office Voic Pro Avaya IP Office User Suite Avaya 5400 Digital Telephones N/A Computer Associates Business Protection Suite 2.0 BrightStor ARCserve Backup Client Agents 11.5 version 3884 and 11.5 Version 4144 BrightStor ARCserve Backup Manager 11.5 version 3884 and 11.5 Version 4144 Table 2: Equipment and Software Validated 4 of 41

5 3. Configure Avaya IP Office Manager There is no special configuration needed for IP Office. This section describes how to verify which directories need to be backed up in BrightStor ARCserve Backup. 1. Log into the IP Office Manager PC and select Start Programs IP Office Manager to launch the Manager application. Log into the Manager application using the appropriate credentials. 2. In the Manager window that appears, select File Preferences to verify the directories for the backup and binary files. Select the Directories Tab. Note the Working Directory (.cfg files) and Binary Directory (.bin files) and press the Cancel button. The other directories for Voic Pro and the IP Office User Suite are configured at installation time and otherwise cannot be changed. 5 of 41

6 4. Install the BrightStor ARCserve Backup Software The BrightStor ARCserve Backup (BAB) software has a server version and client version. To install the BAB server software, load the CA Business Protection Suite CD into the PC. The setup program automatically runs. Select the Install Protection Suite option from the main installation menu. Follow the installation instructions. The BAB server software can be installed on the PC running the IP Office Administration Suite or the one running Voic Pro. The following factors should be considered when deciding which PC to install the software. 1. The amount of data that will need to be transferred from one PC to another versus the data throughput on the LAN. 2. The PC usage during the time the backups and restores will happen. In addition to installing the server software, the BrightStor ARCserve Backup Client software must be installed on all PCs that will be backed up or restored with the software, for example, the PCs running the IP Office User Suite applications. To install the BAB Client software, load the CA Business Protection Suite CD into the PC. The setup program automatically runs. Select the Exit option off of the menu. In Windows Explorer, go to the Install\BAB_11_5_WIN_3884\IntelNT\NTAgent directory on the CD drive. Run the Setup.exe program that is in the directory. Follow the installation instructions. 6 of 41

7 4.1. Service Pack 1 Service Pack 1 can be used with the Avaya IP Office applications. Run the Service Pack installation and follow the instructions. A screen, as shown below, is displayed indicating which previously installed components are going to be updated with the install (the red highlight around the green square is the indication). Press the Next button. The final installation screen indicates which components will be installed. Press the Install button. 7 of 41

8 5. Configure BrightStor ARCserve Backup on the Server PC The configuration information provided in this section describes the steps required to configure BrightStor ARCserve Backup to correctly backup and restore appropriate Avaya IP Office Administration Suite, Voic Pro and User Suite directories and registry entries Configure Directories on the BrightStor ARCserve Backup Server PC Create directories on the drive that will be used for the backups. The directories become the file systems for BrightStor ARCserve Backup. Multiple directories can be created to allow different applications (for example IP Office Manager and Voic Pro) to be backed up to different areas. The directory name must be less than eight characters. 8 of 41

9 5.2. Configure the File System on the BrightStor ARCserve Backup Server PC This section describes how to create the file systems for BrightStor ARCserve Backup. 1. Start the Device Configuration application. Select Start Programs Computer Associates BrightStor ARCserve Backup Device Configuration. Select the Windows Server (local machine only) option and press the Next button. Note: The Windows Server option is for all Windows Operating Systems. 9 of 41

10 2. On the Options screen, select the File System Devices option and press the Next button. 3. Select Yes to stop the Tape Engine service and continue Device Configuration. 10 of 41

11 4. On the File Systems Device Configuration screen, press the Add button. This will add a device with the File Device Name and Description as shown below. Left-click in the File Device Name field and change the name to one of the directories created in Section 5.1. Left-click in the Description field and add information about the drive. Left-click on Location and either manually type the location, or click on the button, which appears when the field is selected to use the Windows Choose Directory option. 5. Repeat Step 4 for all directories created in Section 5.1. After finishing all the directories, the screen looks like the picture below. Press the Finish button. A message will be displayed on the screen indicating that the Tape Engine must be restarted. 11 of 41

12 6. Restart the Tape Engine. Select Start Programs Computer Associates BrightStor ARCserve Backup Server Admin. Select the Tape Engine tab. Press the button. Press the Tools button. 12 of 41

13 7. Configure the database. Follow this step to have the database automatically clear out older entries. Select the Database Engine Tab. Check the Enable Database Pruning box and enter an appropriate number of days in the Prune Database Records Older Than field. Press the OK button. Exit the application by pressing the Step 6. button in the upper right corner of the screen shown in This completes the configuration of the database and tape engine. 13 of 41

14 5.3. Configure Backup Jobs on the BAB Server PC Configuring the backup jobs includes setting up the devices that will be used for storage as well as configuring the BAB Manager program to recognize all PCs that will be backed up or restored. Backup jobs can contain multiple program files, but these application notes will have separate jobs for the IP Office Administration Suite, IP Office Voic Pro and IP Office User Suite. This will allow the jobs to be created for any PC that they are installed on Configure the Backup Devices 1. Start the Manager Program. Select Start Programs Computer Associates BrightStor ARCserve Backup Manager. Press the Leave Tutorial button and then press OK on the dialog box. 14 of 41

15 2. Enable the registry view. The IP Office applications use PC registry entries. The BAB Manager application does not show registry entries by default, so this option must be enabled. In the Menu options on the top of the BAB Manager screen, select View Preferences. Select the Global Settings tab. Check the Show Registry box in the Enable/Disable Options section. Press the OK button. The staging option for backups automatically clears older backups after a specified amount of time. These Application Notes will show how to configure backups with and without staging. Section shows the configuration without staging and Section shows the staging configuration. 15 of 41

16 Backup Devices without Staging If staging is going to be used, proceed to Section Configure the devices for the backup. On the left side, select the Device option under the Quick Start menu. The drives that were created in Step 4 of Section 5.2 appear in the CA FSAdapter portion of the tree. That device id and/or location of the CA FSAdapter device will vary from computer to computer depending on the number of drives connected. 16 of 41

17 4. Format the drives for the backup. Left-click on the first entry to select it and then rightclick on <Blank Media> in the right panel and select Format. Enter a unique name in the New Media Name field. Press the OK button. Repeat for all entries under the CA FSAdapter tree. A screen appears indicating the format was successful. Press the OK button. 17 of 41

18 Backup Devices with Staging To use staging with the backup devices, do the following: 5. Configure a Staging Group. Each Device will be assigned to a separate group. The group needs to be configured as a staging group. Press the Groups button on the top of the screen shown in Step 1 of Section Note the group that the backup device is in and press the Cancel button. 6. Enable Staging for the group. Press FSGroups on the top of the screen shown in Step 1 of Section Check the Enable Staging box and press the OK button. 18 of 41

19 When a group is configured for staging, the flag ICON associated with it (on the screen from Step 5 in this section) changes from light to dark blue as with GROUP4 below. 19 of 41

20 Configure the Backup Job Backups can be created for the PC running BAB Manager, or any machines running the BAB Client software. The BAB Manager needs to learn about all the BAB clients on the network. 1. Configure backup options. On the left hand side, select the Backup option under the Quick Start menu. Expand the entries for Windows NT/2000/XP/2003 by left-clicking on the square that appears next to the entry in the tree. 20 of 41

21 2. Add all PCs that will be backed up. If Service Pack 1 is installed on all the BAB clients and the BAB server, left-click the Windows NT/2000/XP/2003 entry and then right click and select the Add using Auto Discovery option. The Agent Select screen lists all PCs on the network that are running the BAB Client software. Left-click an entry in the Machine Name field and press the Add button. Repeat for all clients. Press the Close button. When Service Pack 1 is not installed, left-click the Windows NT/2000/XP/2003 entry and then right click and select the Add Machine/Object option. Enter a unique name in the Host Name field. Select the TCP/IP option and enter the IP address of the PC. Press the OK button. Repeat for all PCs on the network that will be backed up or used for restores. 21 of 41

22 Create IP Office Administration Suite Backup Job 1. Select the items to backup for the IP Office Administration Suite. Expand the entry for the PC running the IP Office Administration Suite by clicking on the + sign next to the entry (similar to Windows explorer). The C: drive is listed followed by all other hard drives and then the Registry entries. Expand the C: drive by clicking on the + sign. Select the entries that are in Table 1 for the IP Office Administration Suite. To select a directory, click on the green square. When an entire directory is selected for backup, the square is solid green (as per CallStatus below). When a partial directory is selected for backup, the square is half green (as per IP Office below). Select the entries in Table 1 for the IP Office Administration Suite. If the default working directories were changed (see Step 1 in Section 3), ensure that those directories are selected as well. The screens below show some of the entries that are needed. The entry below is for the IP Office Administration Suite programs. 22 of 41

23 The entry below is where the shortcuts are stored for the programs to appear in Start Programs IP Office. To select individual items, first select IP Office in the left panel and then click on the square for the individual items in the right panel. 23 of 41

24 Select the registry entries in Table of 41

25 2. Select the Destination for the backup. Select the Destination tab. The devices listed here are the ones that were created in Section or Section (depending on whether staging is being used). Select an entry under Groups. The Media being * means that a backup can be made to any tapes found in GROUP0. 25 of 41

26 3. Schedule the Backup. Select the Schedule tab. Select Custom Schedule and enter in values for the Repeat Method and Every fields. Select Full (Clear Archive Bit) for the Backup Method. Leave all other values as defaults. 26 of 41

27 4. Select the Staging options (when using the Staging method of backups). If staging is not being used, proceed to Step 7. Select the Staging Tab and check the Enable Staging box. 27 of 41

28 5. Configure the Staging policy (when using the Staging method of backups). Press the Policy button on the screen in the previous step. Select the Full Backup tab. Configure the Purge data options as needed. The After fields are required, but the At field is optional. 6. Configure Staging Database options. Select the Miscellaneous tab. Uncheck the first four options on the screen and check the Leave catalog details on disk option. Press the OK button. 28 of 41

29 7. Select the Retry options for the backup. Press the Options button on the top of the screen in Step 1. Select the Retry tab. Check the Retry Immediately and Retry After Job options. Enter a value for the Number of Retries and Retry Interval (secs). Leave other values as defaults. 8. Enable virus scanning for the job. Select the Virus tab. Check the Enable Virus Scanning box and select the appropriate Action on infected files. 29 of 41

30 9. Select the database options. This step is only done for the backup that is done the most frequently. Select the Operation tab. Check the Backup Database files box and choose the In Every Backup Job option. Leave all other options as the defaults. Press the OK button. 30 of 41

31 10. Start the Job. Press the Start button on the top part of the screen that is in Step 1 of Section Left-click on the Object field and press the OK button. 11. Submit the job. Enter a unique name in the Job Description field. In the Job Execution Time area, select Run On and enter a date and time for the job to be run, or to run the backup immediately, select Run Now. Press the OK button. 31 of 41

32 Create the Voic Pro Backup Job 1. Select the items to backup for IP Office Voic Pro. Expand the entry for the PC running IP Office Voic Pro by clicking on the + sign next to the entry. The C: drive is listed followed by all other hard drives and then the Registry entries. Expand the C: drive by clicking on the + sign. Select the entries that are in Table 1 for IP Office Voic Pro. Select the entries in Table 1 for IP Office Voic Pro. There is one file (vcl50.bpl) in the Windows\System32 directory that needs to be backed up. Navigate to the Windows\system32 directory in the left side. In the right panel, click on the green square for the vcl50.bpl file. 2. Follow Steps 2-8 and in Section of 41

33 Create the User Suite Backup Job 1. Select the items to backup for IP User Suite. Expand the entry for the PC running the IP Office User Suite by clicking on the + sign next to the entry. The C: drive is listed followed by all hard drives then the Registry entries. Expand the C: drive by clicking on the + sign. Select the entries that are in Table 1 for the IP Office User Suite. Select all the entries in Table 1 for the IP Office User CD. Select the Avaya directory under My Documents for the user account that the programs were installed for. 33 of 41

34 Select the IP Office directory under My Documents\Start Menu\Programs for the user account that the programs were installed for. Select the Avaya\IP Office directory under Program Files. 34 of 41

35 2. Follow Steps 2-8 and in Section Configure Restore Job on the BAB server Restores are created on the PC running BAB Manager. The destination for the restore can be the PC that the backup came from, or another PC running the BAB Client software. The restore process includes selecting which session to restore and what PC to restore the session. To start a restore, select the Restore option under the Quick Start menu. 1. Choose the files and directories to restore. Select the Source tab. Choose the Restore by Session option. The sessions are listed by date and time and where the backup took place. Left-click on the session to restore. The session can be expanded to see all backed up items. 35 of 41

36 2. Select the restore destination PC. Select the Destination tab. Check the box for Restore files to their original location(s). 36 of 41

37 12. Schedule the Restore. Press the Start button on the top part of the screen shown in the previous step. Left-click on the Object field and press the OK button. 13. Submit the job. Enter a unique name in the Job Description field. In the Job Execution Time area, select Run On and enter a date and time for the job to be run, or select Run Now to perform the restore immediately. Press the OK button. 14. Reboot the PC if instructed. In some cases, especially when a registry entry is restored, the PC may require a reboot. If the dialog box below appears, reboot the PC as instructed. 37 of 41

38 This completes the restore operation. 6. Interoperability Compliance Testing The backup and restore functionality of BrightStor ARCserve Backup was tested with the IP Office Administration Suite, IP Office Voic Pro and the IP Office User Suite. Testing included running the software on Windows XP and Windows All services (Voic Pro and Feature Key Server) were run concurrently with the Business Protection Suite. IP Office files were removed from the PCs and the BAB Manager software was used to restore the files to the original PCs as well as a new PC. Retrieval of Voic messages and recording greetings were tried while backups and restores were in progress to ensure there were no performance issues. Restoring files to a different PC (running the same Operating System as the original backup) was also tested Test Results CA Business Protection Suite can successfully operate on PCs running the IP Office Administration, Voic Pro and User applications and be used to restore applications and registry settings when there is a catastrophic failure on the PC. 7. Verification Steps The Job Status will show the success or failure of each job. If the backup or restore does not work, additional details on the failure can be found in the Activity Log. Select the Job Status option under the Quick Start menu. Select the Activity Log panel. Right-click in the tab and select Organize. 38 of 41

39 Check the Using Message Grouping box and select the Group by Jobs option. All other parameters can be left as default. Press the OK button. 39 of 41

40 The screen below is presented. Detailed information about a job can be seen by expanding the entry. 8. Support For technical support on CA products, visit 9. Conclusion These Application Notes describe the steps for configuring BrightStor ARCserve Backup to successfully backup and restore the Avaya IP Office Administration Suite, Voic Pro and User Suite application files. 10. Additional References Product documentation for Avaya IP Office may be found at 40 of 41

41 Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by and are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes. Please any questions or comments pertaining to these Application Notes along with the full title name and filename, located in the lower right corner, directly to the Avaya DeveloperConnection Program at 41 of 41