Microsoft Imagine Academy Courses

Transcription

1 Course No Course Name Published Date Language Introduction to Data Science 4/25/2017 English Get started with Office 3/13/2017 English Microsoft PowerPoint /20/2017 English Microsoft Excel /20/2017 English Microsoft Word /20/2017 English FIFO Valuation in Microsoft Dynamics 365 for Operations 1/19/2017 English Retail Hardware and Peripherals in Microsoft Dynamics 365 for Operations 1/19/2017 English Manage Contact Information and Activities in Microsoft Dynamics 365 for Operations 1/19/2017 English Weighted Average Valuation in Microsoft Dynamics 365 for Operations 1/18/2017 English Manage Prospects in Sales and Marketing in Microsoft Dynamics 365 for Operations 1/18/2017 English Retail Data Distribution in Microsoft Dynamics 365 for Operations 1/17/2017 English Maintain Additional Sales and Marketing Tools in Microsoft Dynamics 365 for Operations 1/17/2017 English Perform Case Management in Microsoft Dynamics 365 for Operations 1/17/2017 English Create and Maintain Telemarketing and Campaigns in Microsoft Dynamics 365 for Operations 1/17/2017 English Track Leads and Opportunities in Microsoft Dynamics 365 for Operations 1/17/2017 English Set Up the Sales and Marketing Module in Microsoft Dynamics 365 for Operations 1/12/2017 English Get Started with Microsoft Word /10/2017 English Get Productive with Microsoft PowerPoint /10/2017 English Get Started with Microsoft PowerPoint /10/2017 English Get Started with Skype for Business 1/10/2017 English Introduction to Inventory Costs in Microsoft Dynamics 365 for Operations 1/10/2017 English Manage Sales Orders in Microsoft Dynamics 365 for Operations 1/10/2017 English Manage Sales with Sales and Marketing in Microsoft Dynamics 365 for Operations 1/10/2017 English Overview of the Sales and Marketing Module in Microsoft Dynamics 365 for Operations 1/10/2017 English Introduction to Microsoft Dynamics 365 1/9/2017 English Voice of the Customer in Microsoft Dynamics 365 for Customer Service 1/6/2017 English Extending Functionality in Microsoft Dynamics 365 for Sales and Customer Service 1/6/2017 English Unified Service Desk in Microsoft Dynamics 365 for Customer Service 1/5/2017 English Diagnostics and Monitoring for Retail in Microsoft Dynamics 365 for Operations 1/4/2017 English Retail Architecture and Topology in Microsoft Dynamics 365 for Operations 1/4/2017 English Configure Payment Processing for Retail in Microsoft Dynamics 365 for Operations 1/4/2017 English Commerce Data Exchange in Microsoft Dynamics 365 for Operations 1/4/2017 English 1

2 81038 Configure and Manage Item Reservations in Microsoft Dynamics 365 for Operations 1/4/2017 English Trade in Microsoft Dynamics NAV /4/2017 English Get Productive with Microsoft Word /3/2017 English Microsoft Dynamics 365 for Field Service 1/3/2017 English Configure and Calculate Commissions in Microsoft Dynamics 365 for Operations 1/3/2017 English Pick Sales Orders in Microsoft Dynamics 365 for Operations 1/3/2017 English Retail Product Management in Microsoft Dynamics 365 for Operations 1/3/2017 English Payment Configuration for Call Centers in Microsoft Dynamics 365 for Operations 1/3/2017 English Configure, Run, and Review Inventory Reporting in Microsoft Dynamics 365 for Operations 1/3/2017 English Get Productive with Microsoft Excel /30/2016 English Relationship Management in Microsoft Dynamics 365 for Sales 12/29/2016 English Configure and Control Quality Management in Microsoft Dynamics 365 for Operations 12/29/2016 English Create Requests for Quotations in Microsoft Dynamics 365 for Operations 12/29/2016 English Retail Continuity Configuration in Microsoft Dynamics 365 for Operations 12/29/2016 English Define Receipt and Delivery Terms in Microsoft Dynamics 365 for Operations 12/29/2016 English Retail Order Holds and Fraud Management in Microsoft Dynamics 365 for Operations 12/29/2016 English Process Inventory Journals in Microsoft Dynamics 365 for Operations 12/29/2016 English Create and Manage Customer and Vendor Agreements in Microsoft Dynamics 365 for Operations 12/29/2016 English Process Customer Returns in Microsoft Dynamics 365 for Operations 12/29/2016 English Process Transfer Orders in Microsoft Dynamics 365 for Operations 12/29/2016 English Service Intelligence in Microsoft Dynamics 365 for Customer Service 12/29/2016 English Payment Workbenches for Call Centers in Microsoft Dynamics 365 for Operations 12/29/2016 English Returns and RMA Processing for Retailers in Microsoft Dynamics 365 for Operations 12/29/2016 English Advanced Sales Order Management for Call Centers in Microsoft Dynamics 365 for Operations 12/29/2016 English Retail Installment Billing in Microsoft Dynamics 365 for Operations 12/29/2016 English Basic Sales Order Management for Call Centers in Microsoft Dynamics 365 for Operations 12/29/2016 English Agent Enablement in Microsoft Dynamics 365 for Customer Service 12/29/2016 English Get Productive with Microsoft Outlook /28/2016 English Navigating Microsoft Dynamics 365 for Operations 12/15/2016 English Retail Direct Delivery in Microsoft Dynamics 365 for Operations 12/14/2016 English Retail Picking Workbench in Microsoft Dynamics 365 for Operations 12/13/2016 English Customer Management for Retailers in Microsoft Dynamics 365 for Operations 12/13/2016 English Call Center Pricing and Discounts in Microsoft Dynamics 365 for Operations 12/13/2016 English Day in the Life of a Store Inventory Manager in Microsoft Dynamics 365 for Operations 12/12/2016 English 2

3 81030 Process Intercompany Orders Utilizing Serial and Batch Numbers in Microsoft Dynamics 365 Operations 12/12/2016 English Configure Direct Delivery for Intercompany Orders in Microsoft Dynamics 365 for Operations 12/8/2016 English Configuration in Microsoft Dynamics 365 for Sales and Customer Service 12/8/2016 English Process Intercompany Return Orders in Microsoft Dynamics 365 for Operations 12/6/2016 English Update and Synchronize an Intercompany Order Chain in Microsoft Dynamics 365 for Operations 12/6/2016 English Configure Intercompany Agreements in Microsoft Dynamics 365 for Operations 12/6/2016 English Advanced Catalogs Features for Call Centers in Microsoft Dynamics 365 for Operations 12/5/2016 English Process a Sales Order-Initiated Intercompany Chain in Microsoft Dynamics 365 for Operations 12/5/2016 English Introduction to Microsoft Dynamics 365 for Operations 12/1/2016 English POS Basic Navigation in Microsoft Dynamics 365 for Operations 12/1/2016 English Finance Advanced in Microsoft Dynamics NAV /1/2016 English Set Up Intercompany Ordering in Microsoft Dynamics 365 for Operations 11/30/2016 English Process a Purchase Order-Initiated Intercompany Chain in Microsoft Dynamics 365 for Operations 11/30/2016 English Retail POS Reports and Analytics in Microsoft Dynamics 365 for Operations 11/30/2016 English Day in the Life of a Store Manager in Microsoft Dynamics 365 for Operations 11/30/2016 English Application Setup in Microsoft Dynamics NAV /29/2016 English Day in the Life of a Cashier in Microsoft Dynamics 365 for Operations 11/29/2016 English The Task Recorder in Microsoft Dynamics 365 for Operations 11/29/2016 English Customization in Microsoft Dynamics 365 for Sales and Customer Service 11/28/2016 English Set Up, Configure, and Use Additional Expense Options in Microsoft Dynamics 365 for Operations 11/28/2016 English Configure Workflows for Expense Management in Microsoft Dynamics 365 for Operations 11/28/2016 English Periodic Functions for Retail Inventory Management in Microsoft Dynamics 365 for Operations 11/28/2016 English Retail Product Kits in Microsoft Dynamics 365 for Operations 11/28/2016 English Set Up Expense Management in Microsoft Dynamics 365 for Operations 11/23/2016 English Replenishment Processing for Retail in Microsoft Dynamics 365 for Operations 11/23/2016 English Installation and Configuration in Microsoft Dynamics NAV /22/2016 English Retail Pricing and Discounts in Microsoft Dynamics 365 for Operations 11/17/2016 English Replenishment Setup for Retail in Microsoft Dynamics 365 for Operations 11/16/2016 English Retail Vendor Catalogs in Microsoft Dynamics 365 for Operations 11/15/2016 English Modes of Delivery for Retail in Microsoft Dynamics 365 for Operations 11/15/2016 English Relationship Management in Microsoft Dynamics NAV /15/2016 English Get Started with Microsoft Outlook /14/2016 English Get Started with Microsoft Excel /14/2016 English Retail Assortments in Microsoft Dynamics 365 for Operations 11/14/2016 English 3

4 80975 Released Products and Catalogs in Microsoft Dynamics 365 for Operations 11/14/2016 English Retail Category Hierarchies in Microsoft Dynamics 365 for Operations 11/14/2016 English Retail Units of Measure in Microsoft Dynamics 365 for Operations 11/9/2016 English Using Product Variants for Retail in Microsoft Dynamics 365 for Operations 11/9/2016 English Finance Essentials in Microsoft Dynamics NAV /8/2016 English Basics of Catalogs for Call Centers in Microsoft Dynamics 365 for Operations 11/8/2016 English Call Center Configuration in Microsoft Dynamics 365 for Operations 11/8/2016 English Retail Barcodes and Labels in Microsoft Dynamics 365 for Operations 11/8/2016 English End of Day Operations for Retail in Microsoft Dynamics 365 for Operations 11/8/2016 English Retail Reporting in Microsoft Dynamics 365 for Operations and Inquiries 11/4/2016 English Workflow Configuration for Retail in Microsoft Dynamics 365 for Operations 11/4/2016 English Retail IT Functions and Configuration in Microsoft Dynamics 365 for Operations 11/3/2016 English Retail Gift Cards in Microsoft Dynamics 365 for Operations 11/3/2016 English Retail POS Setup in Microsoft Dynamics 365 for Operations 11/3/2016 English Loyalty Management for Retail in Microsoft Dynamics 365 for Operations 11/2/2016 English Retail Workers and Security in Microsoft Dynamics 365 for Operations 11/1/2016 English Retail POS Design in Microsoft Dynamics 365 for Operations 10/27/2016 English Retail Payment Management in Microsoft Dynamics 365 for Operations 10/21/2016 English Retail Core Prerequisite Configuration and Parameters in Microsoft Dynamics 365 for Operations 10/21/2016 English Retail Sales Tax in Microsoft Dynamics 365 for Operations 10/19/2016 English Retail Organizational Modeling in Microsoft Dynamics 365 for Operations 10/18/2016 English Retail Channels in Microsoft Dynamics 365 for Operations 10/14/2016 English Retail Basic Architecture and Navigation in Microsoft Dynamics 365 for Operations 10/14/2016 English Get Started with Microsoft Access /5/2016 English Get Productive with Microsoft Access /5/2016 English Get started with OneDrive for Business 10/5/2016 English Use and Design of the Project Management and Accounting Module for Development in Dynamics AX 9/29/2016 English Deploying and Resolving Code in Microsoft Dynamics AX 9/28/2016 English Use and Design of Basic Sales and Purchasing Features for Development in Microsoft Dynamics AX 9/28/2016 English Use and Design of Basic Production Control Features for Development in Microsoft Dynamics AX 9/27/2016 English Use and Design of Advanced Production Control Features for Development in Microsoft Dynamics AX 9/27/2016 English Use and Design of Quality, Quarantine and Forecasts for Development in Microsoft Dynamics AX 9/22/2016 English Use and Design of the Accounts Payable Module for Development in Microsoft Dynamics AX 9/20/2016 English Developing with Application Foundation Features in Microsoft Dynamics AX 9/20/2016 English 4

5 80937 Use and Design of the Budgeting and Fixed Asset Modules for Development in Microsoft Dynamics AX 9/19/2016 English Use and Design of Advanced Sales and Purchasing Features for Development in Microsoft Dynamics AX 9/15/2016 English Use and Design of Chart of Accounts for Development in Microsoft Dynamics AX 9/15/2016 English Workflow Advanced Development in Microsoft Dynamics AX 9/15/2016 English Use and Design of the Accounts Receivable Module for Development in Microsoft Dynamics AX 9/15/2016 English 40437A Getting started using Minecraft: Education Edition 9/9/2016 English Workflow Basic Development in Microsoft Dynamics AX 9/8/2016 English Use and Design of General Ledger for Development in Microsoft Dynamics AX 9/8/2016 English 40439A Circuitry With Redstone & Minecraft: Education Edition 9/8/2016 English 40438A Teaching & Learning with STEAM & Minecraft: Education Edition 9/6/2016 English Advanced Class Concepts in Microsoft Dynamics AX 9/4/2016 English 40440A Best Practices: Using Minecraft: Education Edition with students 9/2/2016 English Visual Studio Team Services and TFS in Microsoft Dynamics AX 9/1/2016 English Microsoft Dynamics CRM 2016 Mobility 8/31/2016 English Advanced Architecture in Microsoft Dynamics AX 8/30/2016 English Office 365 and Power BI for Microsoft Dynamics CRM 2016 Update 1 8/26/2016 English Advanced Database Manipulation in Microsoft Dynamics AX 8/18/2016 English Use and Design of the Inventory Management Module for Development in Microsoft Dynamics AX 8/17/2016 English Use and Design of Product Inventory Management for Development in Microsoft Dynamics AX 8/17/2016 English Number Sequence Development in Microsoft Dynamics AX 8/17/2016 English Financial Reporting in Microsoft Dynamics AX 8/5/2016 English Customer Service in Microsoft Dynamics CRM 2016 Update 1 7/28/2016 English Reporting for End Users and Functional Consultants in Microsoft Dynamics CRM 7/12/2016 English Data Management Platform in Microsoft Dynamics AX 7/12/2016 English Extending Functionality in Microsoft Dynamics CRM 2016 Update 1 7/12/2016 English Reporting for Developers in Microsoft Dynamics CRM /12/2016 English Sales Management in Microsoft Dynamics CRM 2016 Update 1 7/12/2016 English Introduction to Reporting in Microsoft Dynamics CRM /12/2016 English Extended Data Entities in Microsoft Dynamics AX - Set Based Data Entities 7/12/2016 English Extended Data Entities in Microsoft Dynamics AX - Composite Data Entities 7/12/2016 English Services in Microsoft Dynamics AX 7/12/2016 English Data Entities in Microsoft Dynamics AX 7/12/2016 English Developing Solutions in Microsoft Dynamics CRM 2016 Update 1 6/22/2016 English Business Intelligence in Microsoft Dynamics CRM /16/2016 English 5

6 80869 Using SQL or SQL Azure with Microsoft Dynamics NAV /16/2016 English Financials in Microsoft Dynamics GP /9/2016 English Advanced Project Accounting in Microsoft Dynamics AX 6/2/2016 English Project Intercompany in Microsoft Dynamics AX 6/1/2016 English Advanced Project Analysis in Microsoft Dynamics AX 6/1/2016 English Master Planning and Advanced Scheduling for Process Manufacturing in Microsoft Dynamics AX 5/31/2016 English Demand and Supply Forecasting in Microsoft Dynamics AX 5/31/2016 English Manage Planned Purchase Orders in Microsoft Dynamics AX 5/27/2016 English Manage Planned Transfer Orders in Microsoft Dynamics AX 5/26/2016 English Project Procurement in Microsoft Dynamics AX 5/25/2016 English Advanced Warehouse Management for Production Processes in Microsoft Dynamics AX 5/25/2016 English Business Intelligence in Microsoft Dynamics NAV /25/2016 English Subcontract Work Production Orders in Microsoft Dynamics AX 5/20/2016 English Operational Reporting in Microsoft Dynamics AX 5/12/2016 English Aggregate Measurements and Data Entities in Microsoft Dynamics AX 5/11/2016 English Embedded Business Intelligence in Microsoft Dynamics AX 5/11/2016 English Self Service Reporting in Microsoft Dynamics AX 5/10/2016 English Scrap, Waste, and Measurements in Microsoft Dynamics AX 5/10/2016 English Advanced Production Order Scheduling in Microsoft Dynamics AX 5/10/2016 English Manage Planned Production in Microsoft Dynamics AX 5/10/2016 English Workspace Integration with Power BI in Microsoft Dynamics AX 5/9/2016 English Business Documents in Microsoft Dynamics AX 5/9/2016 English Production Inquiries and Reports in Microsoft Dynamics AX 5/9/2016 English Process Production Orders in Microsoft Dynamics AX 5/9/2016 English Production Control Module Configuration in Microsoft Dynamics AX 5/9/2016 English Advanced Project Costing in Microsoft Dynamics AX 5/9/2016 English Advanced Project Contracts in Microsoft Dynamics AX 5/9/2016 English Advanced Project Plan Tracking in Microsoft Dynamics AX 5/9/2016 English Project Time Management in Microsoft Dynamics AX 5/9/2016 English Intercompany Master Planning in Microsoft Dynamics AX 5/4/2016 English Master Planning Essentials in Microsoft Dynamics AX 5/4/2016 English Project Billing and Payment in Microsoft Dynamics AX 5/3/2016 English Project Expense Management in Microsoft Dynamics AX 5/3/2016 English Define and Maintain Manufacturing Capacities in Microsoft Dynamics AX 5/3/2016 English 6

7 80874 Define General Ledger Integration for Discrete Manufacturing in Microsoft Dynamics AX 5/3/2016 English Project Manufacturing in Microsoft Dynamics AX 4/29/2016 English Project Workflow in Microsoft Dynamics AX 4/29/2016 English Define Material Policies For Discrete Manufacturing in Microsoft Dynamics AX 4/28/2016 English Manage BOM Cost and Price Calculations in Microsoft Dynamics AX 4/28/2016 English Project Budgets and Forecasts in Microsoft Dynamics AX 4/28/2016 English Define Production Processes Data in Microsoft Dynamics AX 4/28/2016 English Basic Project Contracts in Microsoft Dynamics AX 4/28/2016 English Project Resource Management in Microsoft Dynamics AX 4/28/2016 English Advanced Project Invoicing in Microsoft Dynamics AX 4/25/2016 English Project Planning in Microsoft Dynamics AX 4/25/2016 English Project Quotations in Microsoft Dynamics AX 4/25/2016 English Bring Your Team Together 4/21/2016 English Flatverse 4/20/2016 English Deploying and Servicing Environments in Microsoft Dynamics AX by using LCS 4/20/2016 English Introduction to Project Management and Accounting in Microsoft Dynamics AX 4/19/2016 English Monitoring and Diagnostic Tools in Microsoft Dynamics AX 4/19/2016 English Architecture of Microsoft Dynamics AX 4/19/2016 English Build and Consume Data Packages in Microsoft Dynamics AX 4/18/2016 English Basic Project Accounting in Microsoft Dynamics AX 4/18/2016 English Getting Started with OneNote /15/2016 English Manage Products and Services for Procurement in Microsoft Dynamics AX 4/7/2016 English Receive Products and Services in Microsoft Dynamics AX 4/6/2016 English Manage Products and Services for Sales in Microsoft Dynamics AX 4/5/2016 English Create Purchase Requisitions in Microsoft Dynamics AX 4/4/2016 English Manage Vendor Relationships in Microsoft Dynamics AX 4/4/2016 English Process Outbound Delivery and Invoices in Microsoft Dynamics AX 4/4/2016 English Perform the Procurement Process in Microsoft Dynamics AX 4/1/2016 English Control and Manage Purchases in Microsoft Dynamics AX 4/1/2016 English Create Requests for Quotations in Microsoft Dynamics AX 3/31/2016 English Perform the Sales Process in Microsoft Dynamics AX 3/31/2016 English Create Sales Quotations in Microsoft Dynamics AX 3/31/2016 English Manage Sales Commissions in Microsoft Dynamics AX 3/31/2016 English Control and Manage Sales in Microsoft Dynamics AX 3/31/2016 English 7

8 80811 Enrich Product Data in Microsoft Dynamics AX 3/31/2016 English Manage Customer Relationships in Microsoft Dynamics AX 3/31/2016 English Workflow in Microsoft Dynamics AX 3/8/2016 English Organization Model in Microsoft Dynamics AX 3/8/2016 English System Administration in Microsoft Dynamics AX 3/8/2016 English Create accessible documents (Office 2016) 3/8/2016 English and calendar on the go 3/8/2016 English Project Management and Accounting - Advanced in Microsoft Dynamics AX 2012 R3 3/7/2016 English Budget Control in Microsoft Dynamics AX 3/1/2016 English Budget Planning in Microsoft Dynamics AX 3/1/2016 English Customer Collections in Microsoft Dynamics AX 3/1/2016 English Customer Payments and Receipts in Microsoft Dynamics AX 3/1/2016 English Eliminations and Consolidations in Microsoft Dynamics AX 2/29/2016 English Period End in Microsoft Dynamics AX 2/26/2016 English General Journals in Microsoft Dynamics AX 2/25/2016 English Centralized Payments in Microsoft Dynamics AX 2/25/2016 English Budgeting in Microsoft Dynamics AX 2/25/2016 English Intercompany Accounting in Microsoft Dynamics AX 2/24/2016 English Cash and Bank Setup in Microsoft Dynamics AX 2/24/2016 English Prepayments in Microsoft Dynamics AX 2/24/2016 English Customer Setup in Microsoft Dynamics AX 2/24/2016 English Vendor Payments in Microsoft Dynamics AX 2/24/2016 English Vendor Invoice Journals in Microsoft Dynamics AX 2/24/2016 English Free Text Invoices and Sales Order Invoices in Microsoft Dynamics AX 2/24/2016 English Sales and Withholding Taxes in Microsoft Dynamics AX 2/24/2016 English General Ledger Configuration in Microsoft Dynamics AX 2/23/2016 English Vendor Invoicing in Microsoft Dynamics AX 2/23/2016 English Vendor Setup in Microsoft Dynamics AX 2/23/2016 English 80734B Social Engagement in Microsoft Dynamics CRM /23/2016 English Cash and Bank Reconciliation in Microsoft Dynamics AX 2/22/2016 English Chart of Accounts and Ledger Balances in Microsoft Dynamics AX 2/22/2016 English Fixed Assets Depreciation in Microsoft Dynamics AX 2/22/2016 English Fixed Assets Setup in Microsoft Dynamics AX 2/22/2016 English General Ledger Setup and Review in Microsoft Dynamics AX 2/22/2016 English 8

9 80823 Fixed Assets Transactions in Microsoft Dynamics AX 2/22/2016 English Fixed Assets Management in Microsoft Dynamics AX 2/22/2016 English Bills of Exchange in Microsoft Dynamics AX 2/19/2016 English Commitment Accounting in Microsoft Dynamics AX 2/19/2016 English Vendor 1099s in Microsoft Dynamics AX 2/19/2016 English Work like a network 2/15/2016 English Run more effective meetings 2/15/2016 English Content collaboration 2/15/2016 English Get it done from anywhere 2/15/2016 English More Ways to Take Notes in OneNote /10/2016 English Introduction to Microsoft Dynamics AX for Retail 2/1/2016 English Introduction to Microsoft Office Integration with Microsoft Dynamics AX 1/28/2016 English Introduction to System Administration in Microsoft Dynamics AX 1/28/2016 English Introduction to the Organizational Model in Microsoft Dynamics AX 1/28/2016 English Introduction to Microsoft Dynamics AX Reporting and Analytics 1/27/2016 English Introduction to Microsoft Dynamics AX Workflow 1/27/2016 English Introduction to Case Management in Microsoft Dynamics AX 1/25/2016 English Preparing to teach Creative Coding Through Games and Apps 1/11/2016 English Installation in Microsoft Dynamics CRM /4/2016 English Development Basics in Microsoft Dynamics AX 12/31/2015 English Relationship Management in Microsoft Dynamics NAV /21/2015 English Customer Service in Microsoft Dynamics CRM /17/2015 English Customization and Configuration in Microsoft Dynamics CRM /16/2015 English Introduction to Microsoft Dynamics CRM /15/2015 English 70590AE Get the Most from Windows 10 12/11/2015 English Data and Code Upgrade in Microsoft Dynamics NAV /11/2015 English Sales Management in Microsoft Dynamics CRM /10/2015 English Microsoft Dynamics CRM 2016 Online Deployment 12/4/2015 English Installation and Configuration in Microsoft Dynamics NAV /3/2015 English Development Environment Introduction in Microsoft Dynamics NAV /24/2015 English Database Fundamentals 11/10/2015 English Data Science and Machine Learning Essentials 11/2/2015 English Application Setup in Microsoft Dynamics NAV /2/2015 English Explore PowerPoint /30/2015 English 9

10 70586 Welcome to Excel: A tour of powerful, time-saving features 10/30/2015 English Getting Started with Excel /30/2015 English Finance Advanced in Microsoft Dynamics NAV /26/2015 English Introduction to Microsoft Dynamics NAV /26/2015 English Finance Essentials in Microsoft Dynamics NAV /26/2015 English Preparing for Exam MTA HTML5 App Development Fundamentals: Academic Edition 10/2/2015 English Course Evaluation Package for Creative Coding through Games and Apps 10/2/2015 English Networking Fundamentals: Academic Edition 9/24/2015 English Introduction to Microsoft Dynamics AX 2012 R3 CU8 9/4/2015 English Financials I in Microsoft Dynamics AX 2012 R3 9/2/2015 English Retail Call Center in Microsoft Dynamics AX 2012 R3 CU8 8/21/2015 English Creative Coding Through Games and Apps 8/19/2015 English Technology Enriched Instruction 8/12/2015 English Retail POS and Store Operations in Microsoft Dynamics AX 2012 R3 CU8 8/10/2015 English Office 365 Integration with Dynamics CRM Online 8/5/2015 English Security Fundamentals 8/4/2015 English 49458AE Microsoft Azure Infrastructure: Mobile & Cloud Services 8/4/2015 English 48947AE Microsoft Azure Infrastructure: Azure Active Directory 8/4/2015 English Retail Merchandising and Inventory Management in Microsoft Dynamics AX 2012 R3 CU8 7/24/2015 English Retail Channel Management and Corporate Operations in Microsoft Dynamics AX 2012 R3 CU8 7/23/2015 English Office 365 Essentials for Information Workers 7/13/2015 English Teacher Academy: Windows: The World is Your Classroom 7/10/2015 English Teacher Academy: The Ultimate Collaboration Tool: An Introduction to OneNote 7/10/2015 English Teacher Academy: Get More Out of Office Online and OneDrive 7/10/2015 English Teacher Academy: In the Cloud: File Storage, Collaboration, and Communication with Office 365 7/10/2015 English Inventory Costing in Microsoft Dynamics NAV /8/2015 English Job Costing in Microsoft Dynamics NAV /6/2015 English Inventory Management in Microsoft Dynamics NAV /6/2015 English 48944AE Microsoft Azure Infrastructure: Virtual Machines 7/2/2015 English 48946AE Microsoft Azure Infrastructure: Storage 7/1/2015 English 48945AE Microsoft Azure Infrastructure: Websites 7/1/2015 English Microsoft Azure Infrastructure: Virtual Networks 7/1/2015 English Functional Application in Microsoft Dynamics Marketing 6/26/2015 English Deployment in Microsoft Dynamics CRM Online 2015 Update 1 6/26/2015 English 10

11 40275AE Best Practices: MTA is Great for Kids 6/24/2015 English 40274AE Best Practices: Deliver MTA Curriculum 6/24/2015 English 40281AE Best Practices: Get Started with MTA 6/24/2015 English 40280AE Best Practices: MTA Classroom Setup 6/24/2015 English 40279AE Best Practices: Prepare for MTA Students 6/24/2015 English Automating Microsoft Dynamics CRM with Business Process Management 6/18/2015 English Trade in Microsoft Dynamics NAV /17/2015 English Data Management in Microsoft Dynamics CRM Online 6/16/2015 English Customer Service in Microsoft Dynamics CRM Online 2015 Update 1 6/16/2015 English Sales and Marketing in Microsoft Dynamics CRM Online 2015 Update 1 6/14/2015 English Extending Microsoft Dynamics CRM Online and On Premise 6/5/2015 English Best Practices: Use MOAC MOS in Your Classroom 6/5/2015 English Best Practices: Use MOS Study Guides and Lesson Plans 6/5/2015 English Best Practices: Prepare Students for MOS Certification 6/5/2015 English Office Hours: Get the Most Out of OneNote 5/26/2015 English Office Hours: Install the OneNote Notebook Creator App (IT Administrators) 5/26/2015 English Office Hours: Collaborate in the Classroom Using OneNote Class Notebook Creator for Teachers 5/26/2015 English Office Hours: Deliver Curriculum with OneNote 5/26/2015 English Office Hours: SharePoint for Your Classroom 5/26/2015 English Office Hours: SharePoint for Staff 5/26/2015 English Office Hours: Create a Quiz in Office Mix 5/21/2015 English Office Hours: Create a Survey in Excel Online 5/21/2015 English Office Hours: Collaborate Using PowerPoint Online 5/21/2015 English Office Hours: OneNote for School Administrators 5/21/2015 English SQL Optimization for Microsoft Dynamics AX 2012 R3 CU8 5/13/2015 English Warehouse Management in Microsoft Dynamics AX 2012 R3 CU8 5/12/2015 English Transportation Management in Microsoft Dynamics AX 2012 R3 CU8 5/12/2015 English Office Hours: Build Classroom Community with Yammer 5/7/2015 English Office Hours: Create a Parent List 5/7/2015 English Office Hours: Write Your Own Rules 5/6/2015 English Office Hours: Use Accessibility Settings in Windows 5/6/2015 English Office Hours: Stay Organized with OneNote 5/6/2015 English Office Hours: Send Webpages and Notes to OneNote 5/6/2015 English Office Hours: Enhance Productivity with OneNote 5/6/2015 English 11

12 48859 Office Hours: Create and Share a Substitute Folder in OneDrive 5/6/2015 English Process Manufacturing in Microsoft Dynamics AX 2012 R3 CU8 5/5/2015 English Microsoft Office 365 Expert - Permissions and User Accounts 5/1/2015 English Getting Started with Office 365 for IT Pros 5/1/2015 English Microsoft Office Online Essentials 5/1/2015 English Reporting in Microsoft Dynamics AX 2012 R3 CU8 4/20/2015 English Preparing for the Supporting Windows 8.1 Exam (70-688) 4/20/2015 English Preparing for the Configuring Windows 8.1 Exam (70-687) 4/20/2015 English Hour of Code: Event Training 4/15/2015 English Learn to Code with CODExist: Bot Levels Up 4/7/2015 English Microsoft Office Word 2013 Expert 3/30/2015 English Configuring Advanced Windows Server 2012 Services 3/25/2015 English Administering Windows Server /25/2015 English Installing and Configuring Windows Server /25/2015 English Microsoft Yammer Essentials 3/25/2015 English Microsoft Office for ipad Essentials 3/13/2015 English Development Environment Solution Development in Microsoft Dynamics NAV /8/2015 English Lifecycle Services in Microsoft Dynamics AX /8/2015 English Supply Chain Foundation in Microsoft Dynamics AX 2012 R3 1/8/2015 English Distribution and Trade in Microsoft Dynamics AX 2012 R3 1/8/2015 English Bill of Materials in Microsoft Dynamics AX 2012 R3 1/8/2015 English Fixed Assets in Microsoft Dynamics AX 2012 R3 1/8/2015 English Development and Customization for Microsoft Dynamics AX 2012 R3 Retail in Brick and Mortar Stores 1/8/2015 English Finance Essentials in Microsoft Dynamics NAV /8/2015 English Introduction to Microsoft Dynamics NAV /8/2015 English What's New Functional in Microsoft Dynamics NAV /8/2015 English Installation in Microsoft Dynamics CRM /8/2015 English Reporting in Microsoft Dynamics CRM Online 1/8/2015 English Sales and Marketing in Microsoft Dynamics CRM Online 1/5/2015 English Customer Service in Microsoft Dynamics CRM Online 1/5/2015 English Introduction to Microsoft Dynamics CRM Online 1/5/2015 English Customization and Configuration in Microsoft Dynamics CRM Online and On Premise 12/30/2014 English Deployment in Microsoft Dynamics CRM Online 12/23/2014 English Financials in Microsoft Dynamics GP /22/2014 English 12

13 80678 Technical Deployment and Customization in Microsoft Dynamics Marketing 12/18/2014 English Learn to Code with CODExist: the Birth of Bot 12/12/2014 English Installation and Configuration in Microsoft Dynamics NAV /11/2014 English Course 10391: Intermediate Skills in Microsoft Word /4/2014 English Teaching with Technology: Technology literacy and your professional development 12/3/2014 English Teaching with Technology: Organize and manage the use of ICT in your classroom 12/3/2014 English Teaching with Technology: Use basic ICT tools to support teaching and learning 12/3/2014 English Teaching with Technology: How do technology and pedagogy mix 12/3/2014 English Teaching with Technology: Selecting ICT resources to support curriculum outcomes 12/3/2014 English Teaching with Technology: Why does the UNESCO ICT-CFT promote technology literacy. 12/3/2014 English Teaching with Technology: Technology Literacy Teacher Competencies Self-Assessment 12/3/2014 English Application Setup in Microsoft Dynamics NAV /1/2014 English Installation and Configuration in Microsoft Dynamics GP /1/2014 English Partners in Learning: Use Basic ICT Tools to Support Teaching and Learning 11/25/2014 English Partners in Learning: Technology Literacy and Your Professional Development 11/25/2014 English Partners in Learning: Organize and Manage the Use of ICT in Your Classroom 11/25/2014 English Partners in Learning: How do Technology and Pedagogy Mix 11/25/2014 English Partners in Learning: Selecting ICT Resources to Support Curriculum Outcomes 11/25/2014 English Why does the UNESCO ICT-CFT promote technology literacy 11/25/2014 English 2699 Digital Literacy - Digital Lifestyles 11/25/2014 English 2698 Digital Literacy - Computer Security and Privacy 11/25/2014 English 2697 Digital Literacy - Productivity Programs 11/25/2014 English 2696 Digital Literacy - The Internet and the World Wide Web 11/25/2014 English 2695 Digital Literacy - Computer Basics 11/25/2014 English Fixed Assets in Microsoft Dynamics NAV /25/2014 English Installation and Configuration in Microsoft Dynamics AX 2012 R3 CU8 11/25/2014 English Development Environment Introduction in Microsoft Dynamics NAV /21/2014 English Finance Advanced in Microsoft Dynamics NAV /21/2014 English What's New Technical in Microsoft Dynamics NAV /21/2014 English Development II in Microsoft Dynamics AX 2012 R3 CU8 11/18/2014 English Hour of Code with TouchDevelop 11/18/2014 English Hour of Code with Touch Develop Jet Pack Jumper 11/18/2014 English Development I in Microsoft Dynamics AX 2012 R3 CU8 11/17/2014 English Financials II in Microsoft Dynamics AX 2012 R3 11/14/2014 English 13

14 80645 Data Management in Microsoft Dynamics AX 2012 R3 10/13/2014 English Project Management and Accounting - Basic in Microsoft Dynamics AX 2012 R3 10/7/2014 English Preparing for Exam MTA HTML5 App Development Fundamentals 10/6/2014 English 8873 Office 365 Fundamentals 10/6/2014 English Introduction to Programming with Python 10/4/2014 English Installation and Configuration for Microsoft Dynamics AX 2012 R3 Retail in Brick and Mortar Stores 10/1/2014 English Retail in ecommerce Stores: Installation and Configuration for Microsoft Dynamics AX 2012 R3 9/24/2014 English Networking Fundamentals 9/11/2014 English Dynamics AX 2012 R3 for Retail in Ecommerce Stores: Development and Customization 9/5/2014 English 70446AE Microsoft Office 2013 Excel Expert 7/1/2014 English Trade Incentives, Brokerage and Royalties in Microsoft Dynamics AX 2012 R3 6/16/2014 English Course 70123:Configure Search,Implement Productivity Service Apps,Install Upgrade to SharePoint /4/2014 English Course 70122:Manage Customizations,Configuring Services,Applications,User Profiles,Social Networking 6/4/2014 English Course 70121: Configuring Content Management and Authentication, and Securing Content 6/4/2014 English Course 70120: Installing, Administering, and Automating SharePoint /4/2014 English Course 70100: Planning Network Services 6/4/2014 English Course 70113: Configuring High Availability and Virtualization 6/4/2014 English Course 70111: Installing, Configuring, and Managing Remote Desktop Services 6/4/2014 English Course 70081: Configuring and Securing Remote Access 6/4/2014 English Course 70080: Implementing Group Policy 6/4/2014 English Course 70059: Implementing Administration Tools, and Configuring a Multiple Site Hierarchy 6/4/2014 English Course 70058: Deploying Operating Systems 6/4/2014 English Course 70057: Deploying Virtual Applications and Software Updates 6/4/2014 English Course 70056: Querying Data, Reporting Data, and Distributing Software 6/4/2014 English Course 70055: Client Deployment, Inventory Collection, Software Metering, and Asset Intelligence 6/4/2014 English Course 70054: Product Overview, and Planning and Deploying a Single-Site Architecture 6/4/2014 English Course 70023: Managing Sites and Replication, and Ensuring Continuity 6/4/2014 English Course 70021: Security in AD DS Environments 6/4/2014 English Course 70020: Using Group Policy 6/4/2014 English Course 70025: Exploring Identity and Access Solutions 6/4/2014 English Course 70004: Server-Side Code for Web Forms 6/4/2014 English Course 10941: Introduction to Desktop Virtualization and Windows Virtual PC 6/4/2014 English Course 70024: Managing Multiple Active Directory Domains and Forests 6/4/2014 English Course 70031: Maintaining Windows Server 2008 Active Directory Identity and Access Solutions 6/4/2014 English 14

15 70029 Course 70029: Deploying and Configuring Active Directory Federation Services 6/4/2014 English Course 70028: Deploying and Configuring Active Directory Lightweight Directory Services 6/4/2014 English Course 70019: Managing Computer Accounts and Implementing Group Policy 6/4/2014 English Course 70018: Managing Users, Service Accounts, and Groups 6/4/2014 English Course 70008: Advanced Ajax, ASP.NET Deployments, and Silverlight 6/4/2014 English Course 70014: ASP.NET Ajax and Windows Communication Foundation Services 6/4/2014 English Course 70063: Configuring and Troubleshooting Routing and Remote Access 6/4/2014 English Course 70062: Configuring and Troubleshooting DNS and IPv6 6/4/2014 English Course 70061: Planning, Configuring, and Troubleshooting IPv4 and DHCP 6/4/2014 English Course 70068: Monitoring and Maintaining Network Data and Infrastructure 6/4/2014 English Course 70067: Optimizing Data Access for Branch Offices 6/4/2014 English Course 70066: Configuring and Troubleshooting Network File and Print Services 6/4/2014 English Course 70065: Increasing Security for Windows Servers and Network Communications 6/4/2014 English Course 70064: Implementing the Network Policy Server Role Service and Network Access Protection 6/4/2014 English 2640 Course 2640: Upgrading Web Development Skills from ASP to Microsoft ASP.NET 6/4/2014 English 2710 Course 2710: Analyzing Requirements and Defining Microsoft.NET Solution Architectures 6/4/2014 English Microsoft Windows 8.1 Start Screen Essentials 6/3/2014 English 6653 Course 6653: Configuring and Deploying Windows Presentation Foundation Applications 6/2/2014 English 6650 Course 6650: Managing Documents by Using Windows Presentation Foundation 6/2/2014 English 6649 Course 6649: Building Advanced User Interfaces by Using Windows Presentation Foundation 6/2/2014 English 6648 Course 6648: Binding Data to Collections by Using Windows Presentation Foundation 6/2/2014 English 6647 Course 6647: Binding Data to Controls by Using Windows Presentation Foundation 6/2/2014 English Course 70027: Deploying and Configuring Certificates 6/2/2014 English Course 70026: Deploying and Configuring Active Directory Certificate Services 6/2/2014 English 6657 Course 6657: Debugging and Diagnostics in Windows Communication Foundation Services 6/2/2014 English 6655 Course 6655: Configuring and Hosting Windows Communication Foundation Services 6/2/2014 English Course 10213: Planning Exchange Server 2010 Management in Microsoft Exchange Server /2/2014 English Course 10212: Planning and Implementing Disaster Recovery in Microsoft Exchange Server /2/2014 English Clinic 10260: Essential SQL Server 2008 For Developers 6/2/2014 English Clinic 10259: SQL Server 2008: Database Infrastructure and Scalability 6/2/2014 English Clinic 10258: SQL Server 2008: Upgrade and Application Compatibility 6/2/2014 English 6341 Clinic 6341: Overview of Microsoft SQL Server Data Services 6/2/2014 English 6859 Course 6859: Configuring Terminal Services Core Functionality 6/2/2014 English 6956 Clinic 6956: What's New in Microsoft Windows Small Business Server /2/2014 English 15

16 10053 Clinic 10053: Implementation Strategies for Microsoft Office Communications Server 2007 R2 6/2/2014 English 6323 Course 6323: Optimizing a Virtual Environment 6/2/2014 English 6862 Course 6862: Configuring Terminal Services RemoteApp and Easy Print 6/2/2014 English 6375 Clinic 6375AE: Introduction to XAML 6/2/2014 English 6656 Course 6656: Managing Endpoints and Behaviors by Using Windows Communication Foundation 6/2/2014 English Windows Server 2012 Jump Start: Preparing for the Datacenter Evolution 6/2/2014 English 6652 Course 6652: Adding 3-D Graphics and Multimedia by Using Windows Presentation Foundation 6/2/2014 English 6646 Course 6646: Customizing Appearance by Using Windows Presentation Foundation 6/2/2014 English 6663 Course 6663: Implementing Transactions in Windows Communication Foundation 6/2/2014 English 6662 Course 6662: Implementing Security for Windows Communication Foundation Services 6/2/2014 English 6263 Clinic 6263: Introducing Windows Presentation Foundation using.net 3.5 and Visual Studio /2/2014 English 6661 Course 6661: Improving the Performance of Windows Communication Foundation Services 6/2/2014 English 6660 Course 6660: Managing Windows Communication Foundation Service Instances and Concurrency 6/2/2014 English 6659 Course 6659: Handling Errors by Using Windows Communication Foundation 6/2/2014 English 6262 Clinic 6262: Introducing Windows Workflow Foundation using.net Framework 3.5 and Visual Studio /2/2014 English 6658 Course 6658: Designing and Defining Contracts for Windows Communication Foundation Services 6/2/2014 English 6654 Course 6654: Introduction to Windows Communication Foundation 6/2/2014 English Developing Windows Azure and Web Services Jump Start 6/2/2014 English 6645 Course 6645: Building User Interfaces by Using Windows Presentation Foundation 6/2/2014 English 6651 Course 6651: Adding 2-D Graphics by Using Windows Presentation Foundation 6/2/2014 English 6664 Course 6664: Creating and Hosting Workflows by Using Windows Workflow Foundation 6/2/2014 English Server Virtualization with Windows Server Hyper-V and System Center 6/2/2014 English 6507 Course 6507: Configuring Terminal Services in Windows Server /2/2014 English Developing ASP.NET MVC 4 Web Applications Jump Start 6/2/2014 English Windows Azure for IT Pros Jump Start 6/2/2014 English Software Development Fundamentals 5/30/2014 English Developing Windows Store Apps with HTML5 Jump Start 5/29/2014 English Implementing a Data Warehouse with SQL Server Jump Start 5/29/2014 English Administering Microsoft SQL Server 2012 Jump Start 5/29/2014 English Windows Server 2012 R2 Virtualization 5/29/2014 English Advanced Windows Store App Development with HTML5 Jump Start 5/29/2014 English Developing in HTML5 with JavaScript and CSS3 Jump Start 5/29/2014 English 2696DM Course 2696DM: Digital Literacy: The Internet, Cloud Services, and World Wide Web 5/21/2014 English Microsoft Dynamics AX 2012 Travel and Expense Management: Overview and Setup 5/16/2014 English 16

17 Microsoft Dynamics AX 2012 Travel and Expense Management: Expense Policies 5/16/2014 English Microsoft Dynamics AX 2012 Travel and Expense Management: Cash Advances 5/16/2014 English Microsoft Dynamics AX 2012 Travel and Expense Management: Workflow Management 5/16/2014 English Microsoft Dynamics AX 2012 Travel and Expense Management: Expense Reports 5/16/2014 English Microsoft Dynamics AX 2012 Travel and Expense Management: Per Diems 5/16/2014 English Microsoft Dynamics AX 2012 Travel and Expense Management: Payment Methods 5/16/2014 English Microsoft Dynamics AX 2012 Public Sector Procurement and Payables: Vendor Invoices 5/16/2014 English Microsoft Dynamics AX 2012 Intercompany Setup and Order Processing: Security 5/16/2014 English Microsoft Dynamics AX 2012 Procurement: Vendor Self-Service Portal 5/16/2014 English What's New in Microsoft Dynamics NAV 2013 R2 - Application 5/15/2014 English Service Management in Microsoft Dynamics NAV 2013 R2 5/15/2014 English Business intelligence in Microsoft Dynamics NAV 2013 R2 5/15/2014 English Job Costing in Microsoft Dynamics NAV 2013 R2 5/15/2014 English Inventory Costing in Microsoft Dynamics NAV 2013 R2 5/15/2014 English Relationship Management in Microsoft Dynamics NAV 2013 R2 5/15/2014 English Integrating Microsoft Dynamics CRM 2013 and Microsoft SharePoint /15/2014 English Warehouse Management in Microsoft Dynamics NAV 2013 R2 5/15/2014 English Inventory Management in Microsoft Dynamics NAV 2013 R2 5/15/2014 English Multi-Site Operations in Microsoft Dynamics NAV 2013 R2 5/15/2014 English What's New in Microsoft Dynamics NAV 2013 R2 - Platform 5/15/2014 English Introduction in Microsoft Dynamics NAV 2013 R2 5/15/2014 English Customization and Configuration in Microsoft Dynamics CRM /15/2014 English 2698DE Course 2698DM: Digital Literacy: Computer Security and Privacy 5/14/2014 English 2695DE Course 2695DM: Digital Literacy: Computer Basics 5/14/2014 English 2699DE Course 2699DM: Digital Literacy: Digital Lifestyles 5/14/2014 English 2697DE Course 2697DM: Digital Literacy: Productivity Programs 5/14/2014 English 70357AE Microsoft Windows 8.1 Desktop Essentials 5/6/2014 English 6321 Course 6321: Configuring a Virtual Environment 3/6/2014 English Course 10011: Installing and Configuring Windows Essential Business Server /6/2014 English Course 10068: Installing Microsoft System Center Virtual Machine Manager /6/2014 English Course 10862: Intermediate Skills Training in Microsoft Lync /6/2014 English Using ICT Resources to Support Your Teaching 11/21/2013 English How do technology and pedagogy mix? 11/21/2013 English Use Basic ICT Tools to Support Teaching and Learning 11/21/2013 English 17

18 49921 Organize and Manage the Use of ICT for Your Teaching 11/21/2013 English Introducing the new Microsoft Educator Community 11/21/2013 English Windows 10: Top Features for IT Pros 11/21/2013 English Course 70150: Microsoft Office for Mac 2011 Essentials 8/23/2013 English Application Setup in Microsoft Dynamics NAV /9/2013 English Finance Advanced in Microsoft Dynamics NAV /9/2013 English Finance Essentials in Microsoft Dynamics NAV /9/2013 English Fixed Assets in Microsoft Dynamics NAV /9/2013 English Installation and Configuration in Microsoft Dynamics NAV /9/2013 English Introduction in Microsoft Dynamics NAV /9/2013 English RapidStart Services for Microsoft Dynamics GP /9/2013 English RapidStart Services in Microsoft Dynamics NAV /9/2013 English Reporting in Microsoft Dynamics NAV /9/2013 English Trade in Microsoft Dynamics NAV /9/2013 English Microsoft Access 2013 Essentials 7/1/2013 English Microsoft Excel 2013 Essentials 7/1/2013 English Microsoft OneNote 2013 Essentials 7/1/2013 English Microsoft Outlook 2013 Essentials 7/1/2013 English Microsoft PowerPoint 2013 Essentials 7/1/2013 English Microsoft Project 2013 Essentials 7/1/2013 English Microsoft SharePoint 2013 Essentials 7/1/2013 English Microsoft Visio 2013 Essentials 7/1/2013 English Microsoft Word 2013 Essentials 7/1/2013 English NA Partners in Learning: Why Does the UNESCO ICT-CFT Promote Technology Literacy? 6/20/2012 English Course 70103: Planning Network Access and Data Storage 6/18/2012 English Course 70091: C# and the.net Framework 6/15/2012 English Course 70090: Integrating Lync Online with Office 365 6/13/2012 English Course 70083: Getting Started with Office 365 6/11/2012 English Course 70001: Web Application Architecture and Design 5/14/2012 English Microsoft Dynamics AX 2012: Public Sector Procurement and Payables - Procurement Year-End Activities 4/25/2012 English Microsoft Dynamics AX 2012: Public Sector Procurement and Payables - Vendor Portal and Procurement Order Site 4/25/2012 English Microsoft Dynamics AX 2012: Public Sector Procurement and Payables - Purchase Orders and Vendor Returns 4/25/2012 English Microsoft Dynamics AX 2012: Public Sector Procurement and Payables - Purchase Requisitions 4/25/2012 English Microsoft Dynamics AX 2012: Manufacturing Execution - Workflow 4/18/2012 English 18