LaserJet Enterprise M604, M605, M606

Transcription

1 LaserJet Enterprise M604, M605, M606 User Guide 3 M604n M605n M604dn M605dn M606dn M605x M606x

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3 HP LaserJet Enterprise M604, M605, M606 User Guide

4 Copyright and License Copyright 2017 HP Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark Credits Adobe, Adobe Photoshop, Acrobat, and PostScript are trademarks of Adobe Systems Incorporated. Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. ipod is a trademark of Apple Computer, Inc. ipod is for legal or rightholderauthorized copying only. Don't steal music. Microsoft, Windows, Windows XP, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group. Edition 2, 8/2017

5 Table of contents 1 Product overview... 1 Product views... 2 Product front view... 2 Product back view... 3 Interface ports... 4 Control-panel view (4-line control panel, n and dn models only)... 5 Control-panel view (touchscreen control panel, x models only)... 6 Product specifications... 8 Technical specifications... 8 Supported operating systems... 9 Mobile printing solutions Product dimensions Dimensions for the products, as sold Dimensions for the input and output accessories Dimensions for sample combinations of the products and optional accessories Combination one Combination two Combination three Power consumption, electrical specifications, and acoustic emissions Operating-environment range Product hardware setup and software installation Paper trays Load Tray Introduction Tray 1 paper orientation Load Tray 2 and the 500-sheet trays Introduction Tray 2 and the 500-sheet trays paper orientation Load the optional 1,500-sheet high-capacity tray Introduction Load the tray ENWW iii

6 Load the optional custom media tray Introduction Configure the product for the custom media tray Load paper into the custom media tray Custom media tray paper orientation Load envelopes Introduction Envelope orientation Supplies, accessories, and parts Order supplies, accessories, and parts Ordering Supplies and accessories Customer self-repair parts Replace the toner cartridge Introduction Toner-cartridge information Remove and replace the cartridge Replace the staple cartridge Introduction Remove and replace the staple cartridge Print Print tasks (Windows) How to print (Windows) Automatically print on both sides (Windows) Manually print on both sides (Windows) Print multiple pages per sheet (Windows) Select the paper type (Windows) Additional print tasks Print tasks (OS X) How to print (OS X) Automatically print on both sides (OS X) Manually print on both sides (OS X) Print multiple pages per sheet (OS X) Select the paper type (OS X) Additional print tasks Store print jobs on the product to print later Introduction Create a stored job (Windows) Create a stored job (OS X) iv ENWW

7 Print a stored job Delete a stored job Mobile printing Introduction Wi-Fi Direct and NFC Printing HP eprint via HP eprint software AirPrint Android embedded printing Print from the USB port Introduction Enable the USB port for printing Print USB documents Manage the product Advanced configuration with HP Embedded Web Server (EWS) Introduction How to access the HP Embedded Web Server (EWS) HP Embedded Web Server features Information tab General tab Print tab Troubleshooting tab Security tab HP Web Services tab Networking tab Other Links list Advanced configuration with HP Utility for OS X Open HP Utility HP Utility features Configure IP network settings Printer sharing disclaimer View or change network settings Rename the product on a network Manually configure IPv4 TCP/IP parameters from the control panel Manually configure IPv6 TCP/IP parameters from the control panel Link speed and duplex settings Product security features Introduction Security statements IP Security ENWW v

8 Assign or change the system password using the Embedded Web Server Sign in to the product Encryption support: HP High Performance Secure Hard Disks Lock the formatter Economy settings Introduction Print with EconoMode Set the sleep timer and configure the product to use 1 watt or less of power HP Web Jetadmin Software and firmware updates Solve problems Customer support Control panel help system Restore factory-set defaults Introduction Restore factory settings from the product control panel Restore factory settings from the HP Embedded Web Server (network-connected products only) A Cartridge is low or Cartridge is very low message displays on the printer control panel Change the Very Low settings For products with fax capability Order supplies Product does not pick up paper or misfeeds Introduction The product does not pick up paper The product picks up multiple sheets of paper Clear paper jams Introduction Jam locations Auto-navigation for clearing jams Experiencing frequent or recurring paper jams? Clear paper jams in Tray Clear paper jams in Tray 2 and the 500-sheet trays Clear paper jams in the optional 1,500-sheet high-capacity tray Clear paper jams in the toner-cartridge area Clear paper jams in the rear output bin Clear paper jams in the fuser area Clear paper jams in the output bin Clear paper jams in the duplexer Clear paper jams in the envelope feeder vi ENWW

9 Clear paper jams in the 5-bin mailbox Clear jams in the stacker or stapler/stacker Clear paper jams in the stacker or stapler/stacker Clear staple jams in the stapler/stacker Improve print quality Introduction Print from a different software program Check the paper-type setting for the print job Check the paper type setting (Windows) Check the paper type setting (OS X) Check toner-cartridge status Clean the product Print a cleaning page Visually inspect the toner cartridge Check paper and the printing environment Step one: Use paper that meets HP specifications Step two: Check the environment Step three: Set the individual tray alignment Try a different print driver Solve wired network problems Introduction Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled, or other network settings are incorrect Index ENWW vii

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11 1 Product overview Product views Product specifications Product hardware setup and software installation For more information: Go to HP's all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information ENWW 1

12 Product views Product front view Product back view Interface ports Control-panel view (4-line control panel, n and dn models only) Control-panel view (touchscreen control panel, x models only) Product front view Standard output bin 2 Top cover (access to the toner cartridge) 3 4-line LCD control panel with keypad (n and dn models only) 4 Easy-access USB port Insert a USB flash drive for printing without a computer or to update the product firmware. NOTE: An administrator must enable this port before use. 5 On/off button 6 Tray 2 7 Model name 8 Tray 1 9 Control panel with color touchscreen display (x models only) 10 1 x 500-sheet feeder (included with the x model, optional for the other models) NOTE: The product accepts up to four 1 x 500-sheet feeders, or three 1 x 500-sheet feeders and one 1,500-sheet highcapaciy input tray. 2 Chapter 1 Product overview ENWW

13 Product back view Output-accessory cover 2 Rear output bin 3 Serial number and product number label 4 Duplex accessory cover (n model only) 5 Power connection 6 Formatter (contains the interface ports) 7 Formatter cover 8 Hardware integration pocket (for connecting accessory and third-party devices) 9 Automatic duplex printing accessory (included with the dn and x models, optional for the n model) ENWW Product views 3

14 Interface ports Slot for a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port 4 USB port for connecting external USB devices (this port might be covered) NOTE: For easy-access USB printing, use the USB port near the control panel. 4 Chapter 1 Product overview ENWW

15 Control-panel view (4-line control panel, n and dn models only) Use the control panel to obtain product and job status information and to configure the product Control-panel display Shows status information, menus, help information, and error messages 2 Numeric keypad Enter numeric values 3 Clear button Returns values to their defaults and closes the help screen 4 Folder button Provides quick access to the Retrieve Job menu 5 Home button Opens and closes the menus 6 Back button Backs up one level in the menu tree or backs up one numeric entry 7 Down arrow Navigates to the next item in the list, or decreases the value of numeric items 8 Stop button Cancels the current print job and clears the pages from the product 9 OK button Saves the selected value for an item Performs the action that is associated with the item that is highlighted on the control-panel display Clears an error condition when the condition is clearable 10 Help button Provides information about the message on the control-panel display 11 Up arrow Navigates to the previous item in the list, or increases the value of numeric items ENWW Product views 5

16 Control-panel view (touchscreen control panel, x models only) NOTE: Tilt the control panel for easier viewing. The Home screen provides access to the product features and indicates the current status of the product. Return to the Home screen at any time by touching the Home button. Touch the Home button on the lower edge of the product control panel, or touch the Home button in the upper-left corner of most screens. NOTE: The features that appear on the Home screen can vary, depending on the product configuration Product status The status line provides information about the overall product status. 2 HP logo or Home button On any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home button to return to the Home screen. 3 Stop button Touch the Stop button to pause the current job. The Job Status screen opens and provides options to cancel or continue the job. 4 Sign In or Sign Out button Touch the Sign In button to access secured features. Touch the Sign Out button to sign out of the product. The product restores all options to the default settings. 5 Language Selection button Touch the Language Selection button to select the language for the control-panel display. 6 Sleep button Touch the Sleep button to put the product into Sleep mode. 7 Network button Touch the Network button to find information about the network connection. 8 Help button Touch the Help button to open the embedded help system. 9 Scroll bar Use the scroll bar to see the complete list of available features. 6 Chapter 1 Product overview ENWW

17 10 Features Depending on the product configuration, the features that appear in this area can include any of the following items: Save to Device Memory Retrieve from USB Retrieve from Device Memory Job Status Supplies Trays Administration Device Maintenance 11 Home button Touch the Home button to return to the product Home screen at any time. ENWW Product views 7

18 Product specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see support/ljm606. Technical specifications Supported operating systems Mobile printing solutions Product dimensions Power consumption, electrical specifications, and acoustic emissions Operating-environment range Technical specifications Model name Product number M604n, M605n E6B67A, E6B69A M604dn, M605dn, M606dn E6B68A, E6B70A, E6B72A M605x, M606x E6B71A, E6B73A Paper handling Tray 1 (100-sheet capacity) Tray 2 (500-sheet capacity) 1 x 500-sheet paper feeder NOTE: The product supports up to four optional paper feeders. Optional Optional 1,500-sheet high-capacity feeder Optional Optional Optional NOTE: This accessory can be combined with up the three 1 x 500-sheet paper feeders. Printer stand Optional Optional Optional Automatic duplex printing Envelope feeder for printing up to 75 envelopes Custom media tray for printing small-size paper (replaces the standard Tray 2) Optional Optional Optional Optional Optional Optional Optional 500-sheet stapler/stacker Optional Optional Optional 500-sheet stacker Optional Optional Optional 500-sheet 5-bin mailbox Optional Optional Optional Connectivity 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Hi-Speed USB Chapter 1 Product overview ENWW

19 Model name Product number M604n, M605n E6B67A, E6B69A M604dn, M605dn, M606dn E6B68A, E6B70A, E6B72A M605x, M606x E6B71A, E6B73A Easy-access USB port for printing without a computer and upgrading the firmware Hardware Integration Pocket for connecting accessory and thirdparty devices HP Internal USB Ports Optional Optional Optional HP Jetdirect 3000w NFC/Wireless Accessory for printing from mobile devices Optional Optional Not supported Integrated HP near-field communication (NFC) and Wi-Fi Direct functionality for printing from mobile devices Not supported Not supported HP Jetdirect 2900nw Print Server accessory for wireless connectivity Optional Optional Optional Memory 512 MB base memory, expandable to 1.0 GB or 1.5 GB by adding DIMM memory modules Security Control-panel display and input HP Secure High-Performance Hard Disk HP Trusted Platform Module for encrypting all data that passes through the product 4-line graphical display with 10-key keypad Optional Optional Optional Optional Optional Optional Not supported Constant-view, color touchscreen control panel Not supported Not supported Print Prints 50 pages per minute (ppm) on A4 and 52 ppm on letter-size paper Prints 56 ppm on A4 and 58 ppm on letter-size paper M604n M604dn M605n M605dn M605x Prints 63 ppm on A4 and 65 ppm on letter-size paper Easy-access USB printing (no computer required) M606dn M606x Supported operating systems The following information applies to the Product-Specific Windows PCL 6 and OS X print drivers and to the in-box software installation CD. ENWW Product specifications 9

20 Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 version 3 driver, depending on the Windows operating system, along with optional software when using the full software installer. Download the HP PCL-6 version 4 print driver from the product-support Web site for this product: ljm604, Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the OS X installer software: 1. Go to Select Support Options, and then under Download Options select Drivers, Software & Firmware. 3. Click the operating system version, and then click the Download button. Operating system Driver installed Notes Windows XP SP3, 32-bit Windows Vista, 32-bit Windows Server 2003 SP2, 32-bit Windows 7 SP1, 32-bit and 64-bit Windows 8, 32-bit and 64-bit Windows 8.1, 32-bit and 64-bit Windows Server 2008 SP2, 32-bit The HP PCL.6 product-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The HP PCL.6 product-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The HP PCL.6 product-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The HP PCL 6 product-specific print driver is installed for this operating system as part of the full software installation. The HP PCL 6 product-specific print driver is installed for this operating system as part of the full software installation. The HP PCL 6 product-specific print driver is installed for this operating system as part of the full software installation. The HP PCL.6 product-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only The full software installer is not supported for this operating system. Use UPD drivers for 64-bit operating systems. Microsoft retired mainstream support for Windows XP in April HP will continue to provide best effort support for the discontinued XP operating system. The full software installer is not supported for this operating system. Use UPD drivers for 64-bit operating systems. The full software installer is not supported for this operating system. Use UPD drivers for 64-bit operating systems. Microsoft retired mainstream support for Windows Server 2003 in July HP will continue to provide best effort support for the discontinued Server 2003 operating system. Windows 8 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. The full software installer is not supported for this operating system. 10 Chapter 1 Product overview ENWW

21 Operating system Driver installed Notes Windows Server 2008 SP2, 64-bit Windows Server 2008 R2, SP 1, 64-bit Windows Server 2012, 64-bit Windows Server 2012 R2, 64 bit OS X 10.7 Lion, OS X 10.8 Mountain Lion, and OS X 10.9 Mavericks The HP PCL 6 product-specific print driver is installed for this operating system as part of the full software installation. The HP PCL 6 product-specific print driver is installed for this operating system as part of the full software installation. The software installer does not support Windows Server 2012 but the HP PCL 6 version 3 and HP PCL-6 version 4 productspecific print drivers do support it. The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL-6 version 4 product-specific print drivers do support it. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Download the driver from the HP Web site, and use the Windows Add Printer tool to install it. Download the driver from the HP Web site, and use the Windows Add Printer tool to install it. For OS X, download the full installer from the support Web site for this product. 1. Go to Select Support Options, and then under Download Options select Drivers, Software & Firmware. 3. Click the operating system version, and then click the Download button. NOTE: For a current list of supported operating systems, go to support/ljm605, for HP's all-inclusive help for the product. NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS driver support for this product, go to Under Additional information, click Link to Supported products. Mobile printing solutions The product supports the following software for mobile printing: HP eprint software NOTE: The HP eprint Software supports the following operating systems: Windows 7 SP 1 (32-bit and 64- bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks. HP eprint via (Requires HP Web Services to be enabled and the product to be registered with HP Connected) HP eprint app (Available for Android, ios, and Blackberry) eprint Enterprise app (Supported on all products with eprint Enterprise Server Software) HP Home and Biz app (Available for Symbian/Nokia devices) ENWW Product specifications 11

22 Google Cloud Print 1.0 (Requires the product to be registered with HP Connected and then registered with Google Cloud) AirPrint Android Printing Product dimensions The following illustrations show the dimensions for the products as sold, for the optional input and output accessories, and for several sample configurations of the product combined with optional accessories. Dimensions for the products, as sold Figure 1-1 Dimensions for the n models Product fully closed Product fully opened 1. Height 399 mm (15.7 in) 574 mm (22.5 in) 2. Depth 451 mm (17.8 in) 754 mm (29.7 in) 3. Width 425 mm (16.7 in) 425 mm (16.7 in) Weight 22.6 kg (49.7 lb) 12 Chapter 1 Product overview ENWW

23 Figure 1-2 Dimensions for the dn models Product fully closed Product fully opened 1. Height 399 mm (15.7 in) 574 mm (22.5 in) 2. Depth 537 mm (21.1 in) 840 mm (33 in) 3. Width 425 mm (16.7 in) 425 mm (16.7 in) Weight 25.9 kg (57 lb) ENWW Product specifications 13

24 Figure 1-3 Dimensions for the x models Product fully closed Product fully opened 1. Height 521 mm (20.5 in) 695 mm (27.4 in) 2. Depth 537 mm (21.1 in) 840 mm (33 in) 3. Width 425 mm (16.7 in) 425 mm (16.7 in) Weight 32.5 kg (71.5 lb) Dimensions for the input and output accessories Figure 1-4 Dimensions for the 1 x 500-sheet paper feeder Height 121 mm (4.8 in) 14 Chapter 1 Product overview ENWW

25 2. Depth Tray closed: 448 mm (17.7 in) Tray opened: 864 mm (34 in) 3. Width 415 mm (16.3 in) Weight 6.7 kg (14.7 lb) Figure 1-5 Dimensions for the 1,500-sheet high-capacity input tray Height 264 mm (10.4 in) 2. Depth Door closed: 448 mm (17.7 in) Door opened: 902 mm (35.5 in) 3. Width 415 mm (16.3 in) Weight 13 kg (14.7 lb) ENWW Product specifications 15

26 Figure 1-6 Dimensions for the stacker Height 304 mm (12 in) 2. Depth 430 mm (16.9 in) 3. Width 378 mm (14.9 in) Weight 3.2 kg (7.1 lb) Figure 1-7 Dimensions for the stapler/stacker Height 371 mm (14.6 in) 2. Depth 430 mm (16.9 in) 3. Width 387 mm (15.2 in) Weight 4.2 kg (9.3 lb) 16 Chapter 1 Product overview ENWW

27 Figure 1-8 Dimensions for the 5-bin mailbox Height 522 mm (20.6 in) 2. Depth Rear door closed: 306 mm (12 in) Rear door opened: 589 mm (23.2 in) 3. Width 353 mm (13.9 in) Weight 7.0 kg (15.4 lb) Figure 1-9 Dimensions for the printer stand Height 114 mm (4.5 in) 2. Depth 653 mm (25.7 in) 3. Width 663 mm (26.1 in) Weight 13.6 kg (30 lb) ENWW Product specifications 17

28 Dimensions for sample combinations of the products and optional accessories Combination one The following information is for samples of various combinations of the product and accessories. Several other combinations are possible. Use the information for the individual accessories to calculate dimensions for other combinations. Includes the product plus these accessories: One 1 x 500-sheet paper feeder The 1,500-sheet high-capacity tray The stacker output accessory Figure 1-10 Dimensions for Combination one Product and accessories closed Product and accessories fully opened 1. Height 1089 mm (42.9 in) 1089 mm (42.9 in) 2. Depth 537 mm (21.1 in) 902 mm (35.5 in) 3. Width 425 mm (16.7 in) 425 mm (16.7 in) Weight 48.7 kg (107.4 lb) 18 Chapter 1 Product overview ENWW

29 Combination two Includes the product plus these accessories: One 1 x 500-sheet paper feeder The 1,500-sheet high-capacity tray The stapler/stacker output accessory Figure 1-11 Dimensions for Combination two Product and accessories closed Product and accessories fully opened 1. Height 1156 mm (45.5 in) 1156 mm (45.5 in) 2. Depth 537 mm (21.1 in) 902 mm (35.5 in) 3. Width 425 mm (16.7 in) 425 mm (16.7 in) Weight 49.7 kg (109.6 lb) Combination three Includes the product plus these accessories: ENWW Product specifications 19

30 One 1 x 500-sheet paper feeder The 1,500-sheet high-capacity tray The 5-bin mailbox output accessory Figure 1-12 Dimensions for Combination three Product and accessories closed Product and accessories fully opened 1. Height 1367 mm (53.8 in) 1367 mm (53.8 in) 2. Depth 537 mm (21.1 in) 1468 mm (57.8 in) 3. Width 425 mm (16.7 in) 425 mm (16.7 in) Weight 52.5 kg (115.7 lb) Power consumption, electrical specifications, and acoustic emissions See for current information. CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and void the product warranty. 20 Chapter 1 Product overview ENWW

31 Operating-environment range Table 1-1 Operating-environment specifications Environment Recommended Allowed Temperature 7.5 to 32.5 C (45.5 to 90.5 F) 0 to 35 C (32 to 95 F) Relative humidity 5% to 90% relative humidity (RH) 35% to 85% RH Altitude Not applicable 0 to 3048 m (0 to 10,000 ft) ENWW Product specifications 21

32 Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. Go to for HP's allinclusive help for the product. Find the following support: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 22 Chapter 1 Product overview ENWW

33 2 Paper trays Load Tray 1 Load Tray 2 and the 500-sheet trays Load the optional 1,500-sheet high-capacity tray Load the optional custom media tray Load envelopes For more information: Go to HP's all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information ENWW 23

34 Load Tray 1 Introduction The following information describes how to load paper in Tray 1.This tray holds up to 100 sheets of 75 g/m 2 (20 lb) paper. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Grasp the handle on either side of Tray 1, and pull it forward to open it. 2. Pull out the tray extension to support the paper. 24 Chapter 2 Paper trays ENWW

35 3. Load paper in the tray. For information about how to orient the paper, see Tray 1 paper orientation on page Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75g paper. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it. ENWW Load Tray 1 25

36 Tray 1 paper orientation If a duplexer is installed, or if a stapler/stacker is installed, the product alters the way the images for each page are arranged. When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Single-sided printing, no stapler/stacker Duplex printing, no stapler/ stacker Single-sided printing, with the stapler/stacker Duplex printing, with the stapler/stacker Letterhead, preprinted, or prepunched Face-up Top edge leading into the product Face-down Bottom edge leading into the product Face-up Bottom edge leading into the product Face-down Top edge leading into the product 26 Chapter 2 Paper trays ENWW

37 Load Tray 2 and the 500-sheet trays Introduction The following information describes how to load paper in Tray 2 and the optional 500-sheet trays (part number F2G68A). These trays hold up to 500 sheets of 75 g/m 2 (20 lb) paper. NOTE: here. The procedure to load paper for the 500-sheet trays is the same as for Tray 2. Only Tray 2 is shown 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Before loading paper, adjust the paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. X A5 JIS B5 EXEC A4 LGL/LTR 2 ENWW Load Tray 2 and the 500-sheet trays 27

38 3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Tray 2 and the 500-sheet trays paper orientation on page 29. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator Close the tray. 28 Chapter 2 Paper trays ENWW

39 6. The tray configuration message displays on the product control panel. 7. If the paper size and type shown is not correct, select Modify to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the product control panel. Y X 2 Tray 2 and the 500-sheet trays paper orientation If a duplexer is installed, or if a stapler/stacker is installed, the product alters the way the images for each page are arranged. When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Single-sided printing, no stapler/stacker Duplex printing, no stapler/ stacker Single-sided printing, with the stapler/stacker Duplex printing, with the stapler/stacker Letterhead, preprinted, or prepunched Face-down Top edge at the front of the tray Face-up Bottom edge at the front of the tray Face-down Bottom edge at the front of the tray Face-up Top edge at the front of the tray ENWW Load Tray 2 and the 500-sheet trays 29

40 Load the optional 1,500-sheet high-capacity tray Introduction The following information describes how to load paper in the optional 1,500 sheet high-capacity tray (part number F2G73A). This tray adjusts for Letter, A4, and Legal sizes. CAUTION: To avoid jams, do not load trays while the product is printing. Load the tray 1. Press the release and open the door of the 1,500- sheet tray Pinch the guides at the front of the tray and slide them to the correct paper size. NOTE: If paper is in the tray, remove it. When paper is in the tray, the guides cannot be adjusted. LGL A4 LTR 30 Chapter 2 Paper trays ENWW

41 3. Load the paper into the tray. To prevent jams, load complete reams at one time. Do not divide reams into smaller sections. 4. Make sure that the paper does not exceed the fill marks on the paper guides, and that the front edge of the stack is aligned with the arrows. 5. Close the door on the tray. ENWW Load the optional 1,500-sheet high-capacity tray 31

42 Load the optional custom media tray Introduction The following information describes configuring the product to use the optional custom media tray (part number F2G75A) and loading paper into this tray. The custom media tray fits into the Tray 2 position only, and it holds smaller size paper than the standard tray in the Tray 2 position. It supports these paper sizes: Statement 5 x 7 5 x 8 A5 A6 B6 (JIS) Double Japan Postcard Rotated Double Postcard (JIS) NOTE: The stapler does not support any of the paper sizes that the custom media tray supports. The automatic duplexer supports A5 size when paper is loaded with the short-edge first, but it does not support any of the other sizes that the custom media tray supports. Configure the product for the custom media tray 1. Press the Home button on the product control panel. 2. Open the following menus: Administration Manage Trays Tray 2 Model 3. Select Custom Tray. 4. Press OK. 32 Chapter 2 Paper trays ENWW

43 Load paper into the custom media tray 1. Open the tray. 2. Open the paper-width guides at the side of the tray. 3. Open the paper-length guide at the rear of the tray. ENWW Load the optional custom media tray 33

44 4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Custom media tray paper orientation on page Close the tray. Custom media tray paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Single-sided printing Duplex printing Letterhead, preprinted, or prepunched Face-down Top edge at the front of the tray Face-up Bottom edge at the front of the tray Chapter 2 Paper trays ENWW

45 Load envelopes Introduction The following information describes how to load envelopes. Use only Tray 1 or the optional envelope feeder (part number F2G74A) to print on envelopes. Tray 1 holds up to 10 envelopes. The optional envelope feeder holds up to 75 envelopes. NOTE: Select the correct paper type in the print driver before printing. For best performance, print envelopes to the rear output bin by opening the rear bin. ENWW Load envelopes 35

46 Envelope orientation 1. In Tray 1, load envelopes with the front of the envelope facing up, and the short, postage-edge leading into the product. 2. In the optional envelope feeder, lift the pressure plate, and load envelopes with the front of the envelope facing up, and the short, postage-edge leading into the product. Lower the pressure plate onto the stack of envelopes before printing. 36 Chapter 2 Paper trays ENWW

47 3 Supplies, accessories, and parts Order supplies, accessories, and parts Replace the toner cartridge Replace the staple cartridge For more information: Go to HP's all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information ENWW 37

48 Order supplies, accessories, and parts Ordering Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) Contact an HP-authorized service or support provider. To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/url field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies. Supplies and accessories Item Description Part number Supplies HP 81X High Yield Black Original LaserJet Toner Cartridge NOTE: M605 and M606 models only High-capacity replacement toner cartridge CF281X HP 81A Black Original LaserJet Toner Cartridge Standard-capacity replacement toner cartridge CF281A HP Staple Cartridge Refill Includes three 1,000-staple cartridges Q3216A Preventive maintenance kit Accessories Automatic duplex assembly Envelope feeder Custom media tray 500-sheet paper feeder 1,500-sheet high-capacity paper feeder Replacement rollers for all trays, replacement transfer roller, and replacement fuser Includes installation instructions Duplexer Includes installation instructions Optional envelope feeder that holds up to 75 envelopes Includes installation instructions Optional tray that holds small-size paper. Replaces the standard tray in the Tray 2 position. Includes installation instructions Optional 500-sheet paper feeder (included with the x models) Includes installation instructions NOTE: The product supports up to four 500-sheet paper feeders. When combined with the 1,500-sheet high-capacity paper feeder, the product supports up to three 500-sheet paper feeders. Optional 1,500 sheet paper feeder Includes installation instructions F2G76A ( Volt) F2G77A ( Volt) F2G69A F2G74A F2G75A F2G68A F2G73A 38 Chapter 3 Supplies, accessories, and parts ENWW

49 Item Description Part number Printer stand Stacker Stapler/Stacker Multi-bin mailbox Optional stand with casters to support the printer Recommended when using multiple optional paper feeders. Includes installation instructions Optional paper-stacker output accessory Includes installation instructions Optional stapler/stacker output accessory Includes installation instructions Optional 5-bin mailbox output accessory Includes installation instructions F2G70A F2G71A F2G72A F2G81A 1 GB DIMM Optional DIMM to increase the product memory G6W84A Includes installation instructions NOTE: The product supports one optional DIMM. HP Secure High-Performance Hard Disk Drive Two Internal USB ports HP Trusted Platform Module Optional Hard Drive Includes installation instructions Two optional USB ports for connecting third-party devices Includes installation instructions Automatically encrypts all data that passes through the product Includes installation instructions B5L29A B5L28A F5S62A HP Jetdirect 2900nw Print Server USB wireless print server accessory J8031A HP Jetdirect 3000w NFC/Wireless Accessory Wi-Fi direct accessory for touch printing from mobile devices NOTE: Supported for the n and dn models only. The functionality is already integrated in the x models. J8030A Customer self-repair parts Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More information about the CSR program and benefits can be found at and Genuine HP replacement parts can be ordered at or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or product name. Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. ENWW Order supplies, accessories, and parts 39

50 NOTE: The following information is subject to change. For the current list of customer self-repair parts for this product, go to Item Description Self-replacement options Part number Transfer roller Replacement transfer roller Mandatory E6B Includes installation instructions Cassette Replacement paper cassette for Tray 2 Mandatory E6B Includes installation instructions Tray 1 roller kit Replacement rollers for Tray 1 Includes installation instructions Tray 2 through X roller kit Replacement rollers for Tray 2, the optional 500-sheet paper feeders, and the optional 1,500- sheet high-capacity paper feeder Includes installation instructions Optional Mandatory E6B E6B Fuser kit (110 volt) Replacement fuser Mandatory E6B Includes installation instructions Fuser kit (220 volt) Replacement fuser Mandatory E6B Includes installation instructions Torque Limiter kit Replacement Torque Limiter Mandatory E6B Includes installation instructions Output accessory cover Replacement output accessory cover Mandatory RL CN Formatter cover Replacement formatter cover Mandatory RC CN Duplexing cover Replacement duplexer cover Mandatory RM CN Legal cover Replacement dust cover for loading legal-size paper in Tray 2 Mandatory RC CN HIP cover Replacement cover for the Hardware Integration Pocket (HIP) Mandatory RC CN Envelope feeder cover Replacement cover for the envelope feeder slot Mandatory RL CN 40 Chapter 3 Supplies, accessories, and parts ENWW

51 Replace the toner cartridge Introduction The following information provides details about the toner cartridge for the product, and it includes instructions to replace it. Toner-cartridge information Remove and replace the cartridge Toner-cartridge information This product indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover. To purchase cartridges or check cartridge compatibility for the product, go to HP SureSupply at suresupply. Scroll to the bottom of the page and verify that the country/region is correct. Capacity Cartridge number Part number HP 81A Black Original LaserJet Toner Cartridge HP 81X High Yield Black Original LaserJet Toner Cartridge NOTE: M605 and M606 models only 81A 81X CF281A CF281X NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For more information, go to Do not remove the toner cartridge from its package until it is time to replace it. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the product for an extended period of time. The following illustration shows the toner-cartridge components. ENWW Replace the toner cartridge 41

52 Plastic shield 2 Memory chip 3 Sealing tape 4 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems. CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the cartridge 1. Open the top cover. 42 Chapter 3 Supplies, accessories, and parts ENWW

53 2. Grasp the handle of the used toner cartridge and pull out to remove it. 3. Remove the new toner cartridge from its protective bag. Save all packaging for recycling the used toner cartridge. 4. Hold both ends of the toner cartridge and rock it 5-6 times. ENWW Replace the toner cartridge 43

54 5. Remove the protective shield from the toner cartridge. 6. Pull on the orange tab to remove the toner sealing tape. Completely remove the sealing tape from the cartridge. 7. Align the toner cartridge with its slot, and then insert the toner cartridge into the product. 44 Chapter 3 Supplies, accessories, and parts ENWW

55 8. Close the top cover. 9. Pack the used toner cartridge, the protective shield, and the sealing tape into the box that the new cartridge came in. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling. ENWW Replace the toner cartridge 45

56 Replace the staple cartridge Introduction If the stapler runs out of staples, jobs continue to print to the stapler/stacker, but they are not stapled. To purchase staple cartridges, go to the HP Parts Store at Table 3-1 Staple cartridge information Item Description Part number 1,000-staple cartridge Provides three staple cartridges Q3216A Remove and replace the staple cartridge 1. On the right side of the stapler/stacker, turn the stapler unit toward the front of the product until the unit clicks into the open position. Grasp the blue staple-cartridge handle and pull the cartridge out of the stapler unit. 2. Insert the new staple cartridge into the stapler unit and rotate the stapler unit toward the rear of the product until the unit snaps into place. 46 Chapter 3 Supplies, accessories, and parts ENWW

57 4 Print Print tasks (Windows) Print tasks (OS X) Store print jobs on the product to print later Mobile printing Print from the USB port For more information: Go to HP's all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information ENWW 47

58 Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 48 Chapter 4 Print ENWW

59 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job. ENWW Print tasks (Windows) 49

60 Automatically print on both sides (Windows) Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. Manually print on both sides (Windows) Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it in Tray If prompted, touch the appropriate control panel button to continue. 50 Chapter 4 Print ENWW

61 Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click or tap the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. If the tray needs to be configured, a tray configuration message displays on the product control panel. 9. Load the tray with the specified type and size of paper, and then close the tray. 10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type. 11. Select the correct type and size, and then touch the OK button. ENWW Print tasks (Windows) 51

62 Additional print tasks Go to Instructions are available for performing specific print tasks, such as the following: Create and use printing shortcuts or presets Select the paper size, or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document 52 Chapter 4 Print ENWW

63 Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then select other menus to adjust the print settings. 4. Click the Print button. Automatically print on both sides (OS X) NOTE: NOTE: This information applies to products that include an automatic duplexer. This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Layout menu. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the product, and remove any blank paper that is in Tray Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. ENWW Print tasks (OS X) 53

64 Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the paper type (OS X) 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu. 4. Select a type from the Media-type drop-down list. 5. Click the Print button. Additional print tasks Go to Instructions are available for performing specific print tasks, such as the following: Create and use printing shortcuts or presets Select the paper size, or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document 54 Chapter 4 Print ENWW

65 Store print jobs on the product to print later Introduction The following information provides procedures for creating and printing documents that are stored on the product. This feature is enabled on the product by default. Create a stored job (Windows) Create a stored job (OS X) Print a stored job Delete a stored job Create a stored job (Windows) You can store jobs on the product so you can print them at any time. NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different software programs). NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. ENWW Store print jobs on the product to print later 55

66 3. Click the Job Storage tab. 4. Select a Job Storage Mode option. Proof and Hold: Print and proof one copy of a job, and then print more copies. Personal Job: The job does not print until you request it at the product control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel. Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later. Stored Job: Store a job on the product and allow other users to print the job at any time. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel. 5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: Use Job Name + (1-99): Append a unique number to the end of the job name. Replace Existing File: Overwrite the existing stored job with the new one. 6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Create a stored job (OS X) You can store jobs on the product so you can print them at any time. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 56 Chapter 4 Print ENWW