Troubleshooting. Operating Instructions

Transcription

1 Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper and Toner Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine.

2 Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. Notes: Some illustrations in this manual might be slightly different from the machine. Certain options might not be available in some countries. For details, please contact your local dealer. Depending on which country you are in, certain units may be optional. For details, please contact your local dealer. Caution: Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure. Two kinds of size notation are employed in this manual. With this machine refer to the metric version. For good copy quality, the supplier recommends that you use genuine toner from the supplier. The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products. Power Source V, 50/60Hz, 8A or more Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.78 Power Connection.

3 Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Important Media differ according to manual. The printed and electronic versions of a manual have the same contents. Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed. For details about the functions of RW-3600, refer to the manuals for this option. About This Machine Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided. General Settings Guide Explains User Tools settings, and Address Book procedures such as registering addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables. Security Reference This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication. Copy/Document Server Reference Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals. Printer Reference Explains Printer functions and operations. Scanner Reference Explains Scanner functions and operations. i

4 Network Guide Explains how to configure and operate the machine in a network environment, and use the software provided. Other manuals Manuals for This Machine Safety Information Quick Reference Copy Guide Quick Reference Printer Guide Quick Reference Scanner Guide PostScript3 Supplement UNIX Supplement Manuals for DeskTopBinder Lite DeskTopBinder Lite Setup Guide DeskTopBinder Introduction Guide Auto Document Link Guide Note Manuals provided are specific to machine types. For UNIX Supplement, please visit our Web site or consult an authorized dealer. PostScript3 Supplement and UNIX Supplement include descriptions of functions and settings that might not be available on this machine. ii

5 TABLE OF CONTENTS Manuals for This Machine...i How to Read This Manual...1 Symbols...1 Names of Major Options When the Machine Does Not Operate As Wanted Indicators...3 Panel Tone...4 Checking Machine Status and Settings...5 When an Indicator to the Right of a Function Key Is Lit...8 When You Have Problems Operating the Machine...9 When a Job Is Not Performed Troubleshooting When Using the Copy Function When a Message Appears...17 When You Cannot Make Clear Copies...20 When You Cannot Make Copies As Wanted...23 When Memory Is Full Troubleshooting When Using the Printer Function When a Message Appears During Installation of the Printer Driver...27 Windows 95/98/Me, Windows 2000, or Windows NT Windows XP Professional, Windows Server Windows XP Home Edition...28 If USB Connection Fails...29 When a Message Appears...30 Status Messages...30 Alert Messages...31 Checking the Error Log...33 When You Cannot Print...34 Other Printing Problems Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected...43 When You Cannot Send Scanned Files...44 When Stored Files Cannot Be Accessed...44 When You Cannot Browse the Network to Send a Scan File...44 When the TWAIN Driver Cannot Be Started...44 When Stored Files Cannot Be Edited...45 When the Network Delivery Function Cannot Be Used...45 Operations Are Not Possible When Messages Appear...45 When a Message Appears...46 When a Message Appears on the Control Panel...46 When a Message Appears on the Client Computer...53 iii

6 5. Adding Paper and Toner Loading Paper...57 Loading the Paper Roll...59 Loading Cut Paper...60 Changing the Paper Size...61 Changing the Paper Size in the Paper Roll Tray...61 Changing the Paper Size in the Cut Paper Tray...63 Adding Toner...64 Inserting Toner...65 Sending Scanned Documents When Toner Has Run Out...66 Used Toner Clearing Misfeeds Removing Jammed Paper...67 Locating Jammed Paper...68 Removing Jammed Paper Remarks Where to Put Your Machine...75 Machine Environment...75 Power Connection...78 Maintaining Your Machine...79 Cleaning Inside the Original Cover...79 Cleaning the Main Unit...81 INDEX iv

7 How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the Safety Information section of About This Machine. Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the Safety Information section of About This Machine. Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It indicates where you can find further relevant information. [ ] Indicates the names of keys that appear on the machine's display panel. { } Indicates the names of keys on the machine's control panel. 1

8 Names of Major Options Major options of this machine are referred to as follows in this manual: Roll Feeder Type 240A Paper roll tray 1 Roll Feeder Type 240B Paper roll tray 2 Paper Cassette Type 240 Cut paper tray Folder FD6500A Folding finisher 2

9 1. When the Machine Does Not Operate As Wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains the Indicators displayed when the machine requires the user to remove misfed paper, to add paper or to perform other procedures. x: Misfeed indicator Appears when a misfeed occurs. See p.67 Removing Jammed Paper. r: Add Paper indicator Appears when paper-out condition occurs. See p.57 Loading Paper. D: Add Toner indicator Appears when toner runs out. See p.64 Adding Toner. E: Waste Toner Full indicator Appears when the waste toner bottle is full. Contact your sales or service representative. L: Service Call indicator Appears when the machine is malfunctioning or requires maintenance. M: Open Cover indicator Appears when the front cover, etc., is open. 3

10 When the Machine Does Not Operate As Wanted Panel Tone 1 The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning Cause Two long beeps. Machine has warmed up. After cooling or being switched on, the machine has fully warmed up and is ready for use. Single short beep. Short, then long beep Single long beep. Panel/screen input accepted. Panel/screen input rejected. Job completed successfully. A control panel or screen key was pressed. An invalid key was pressed on the control panel or screen, or the entered password was incorrect. A Copier/Document Server Features job has finished. Five long beeps. Soft alert. The initial screen returns when the machine goes into energy-saving mode and when simplified display is cancelled. Five long beeps repeated four times. Five short beeps repeated five time. Soft alert. Strong alert. Paper is empty. The machine requires user attention because paper has jammed, the toner needs replenishing, or other problems have occurred. Note Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed. For details about enabling or disabling beep alerts, see System Settings, General Settings Guide. Reference System Settings, General Settings Guide 4

11 Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. Maintenance Info You can check the following items under [Maintenance Info]: [Remaining Toner] Displays the amount of remaining toner. [Paper Tray] Displays the paper type and size loaded in the paper tray. [Original Misfeed] Displays state of and solutions for original misfeeds. [Paper Misfeed] Displays state of and solutions for paper jams. [Cover Open] Indicates whether front cover, duplex unit, etc., is open. 1 Data Storage You can check the following items under [Data Storage]: [HDD Remaining Memory] Displays the amount of available hard disk drive memory. [HDD File(s)] Displays the total number of jobs stored in the hard disk drive. [Print Job(s)] Displays the number of jobs for Hold print/stored print/locked print/sample print. [Memory Erase Status] Displays the state of the memory data. Machine Address Info You can check the following items under [Machine Address Info]: [Machine IPv4 Address] Displays the machine's IPv4 address. [Machine IPv6 Address] Displays the machine's IPv6 address. 5

12 When the Machine Does Not Operate As Wanted 1 Enquiry You can check the following items under [Enquiry]: [Machine Repairs] Displays the machine number and contact number that are required for service. [Sales Representative] Displays the sales representative's telephone number. [Supply Order] Displays the contact number for placing supply orders. [Supply Details] Displays the name of toner used on the machine. A On the control panel, press [System Status]. B Press each tab and check the contents. C After checking the information, press [Exit]. The previous screen returns. 6

13 Checking Machine Status and Settings Note [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur. For details about how to locate and remove misfeeds, see Locating Jammed Paper or Removing Jammed Paper. 1 Reference p.68 Locating Jammed Paper p.67 Removing Jammed Paper 7

14 When the Machine Does Not Operate As Wanted When an Indicator to the Right of a Function Key Is Lit 1 When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel. ATK001S If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to When a Message is Displayed for the relevant function. Following explain the main reasons the function key is lit. Problem Cause Solution Documents and reports do not print out. An error has occurred. The machine is unable to connect to the network. There is no copy paper left. The function whose indicator is lit is defective. A network error has occurred. Add more paper. See p.57 Loading Paper. Record the code number shown in the display and contact your service representative. See When a Message Appears of each chapter. You can use other functions normally. Check the displayed message and take an appropriate action. See When a Message Appears of each chapter. Check that the machine is correctly connected to the network, and that the machine is correctly set. See Network Settings, General Settings Guide. Contact the administrator. When the function key is still lit, even if you take the measures above, contact your service representative. 8

15 When You Have Problems Operating the Machine When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. 1 Important Check the contact address and Serial No. of Machine shown in the Service Call message (L), and then contact your service representative. If the contact address is not shown, contact your sales representative. Problem Cause Solution Nothing happens when the operation switch is turned on. Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the {Scanner} key. The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing. The main power indicator continues blinking and does not turn off when pressed. The display is off. The display is off. The display is off. Please wait. appears. The main power switch is turned off. Functions other than the copier function are not yet ready. Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use. This occurs in the following cases: The machine is communicating with external equipment. The hard disk is active. The machine is in Energy Saver mode. The operation switch is turned off. The screen contrast knob is turned to the dark position. This message appears when you turn on the operation switch. Turn on the main power switch. Wait a little longer. Wait a little longer. Check if the machine is communicating with a computer. Press the {Energy Saver} key to cancel Energy Saver mode. Turn on the operation switch. Set the screen contrast knob to the light position to see the display panel properly. See Control Panel, About This Machine. Wait for the machine to get ready. 9

16 When the Machine Does Not Operate As Wanted Problem Cause Solution 1 10 Please wait. appears. Memory is full. Do you want to store scanned file? appears. You do not have the privileges to use this function. continues to be displayed even though you have entered a valid user code. You do not have the privileges to use this function. continues to be displayed even though you have entered a valid user code. Authentication has failed. appears. Authentication has failed. appears. The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted. appears. An error message remains, even if misfed paper is removed. The user code entry screen is displayed. The Authentication screen appears. This message appears when you change the toner cartridge. The scanned originals exceed the number of sheets/pages that can be stored in the hard disk. This user code is not allowed to use the function selected. This user code is not allowed to use the function selected. The entered login user name or login password is not correct. The machine cannot perform authentication. You have tried to delete files without the authority to do so. Paper is still jammed in the tray. Users are restricted by user management. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set. Wait for the machine to get ready. Press [Store File] to store pages that have been scanned. Delete unnecessary files with [Delete File]. Press [No] if you are not storing pages that have been scanned. Delete unnecessary files with [Delete File]. Contact the administrator. Press the {Energy Saver} key. Confirm that the display goes off, and then press the {Energy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished. Inquire the user administrator for the correct login user name and login password. Contact the administrator. Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file. Clear misfed paper. see p.67 Removing Jammed Paper. Enter the user code (up to eight digits), and then press [OK]. Enter your login user name and user password. See When the Authentication Screen is Displayed, About This Machine.

17 When You Have Problems Operating the Machine Problem Cause Solution Original images are printed on the reverse side of the paper. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. An error C message remains, even if misfed paper is removed. You may have loaded the paper incorrectly. The cut paper tray's side fences, back fence, or side-end fences, might not be set properly. Paper is wrinkled or folded. Jammed or torn paper is inside the machine. You may have loaded paper of a size different from the paper size settings. You did not open and close the upper section of the fusing unit. Load paper correctly. Load paper into the cut paper tray print side down, and into the bypass tray print side up. See p.57 Loading Paper. Remove the paper. See p.67 Removing Jammed Paper. Check the side fences, back fence, and side-end fences are set properly. See p.61 Changing the Paper Size. Cut folded or wrinkled areas off the paper roll. Remove cut paper that is folded or wrinkled. Remove the paper, as necessary. See p.67 Removing Jammed Paper. Remove the paper. See p.67 Removing Jammed Paper. Use Tray Paper Size Settings to set the paper size. See Tray Paper Settings, General Settings Guide and Copy Paper, About This Machine. When a misfeed C message appears, it remains until you open and close the upper section of the fusing unit. Open the fusing unit cover in the back, and then the upper section of the fusing unit to check if any paper remains inside. See p.67 Removing Jammed Paper. Originals jam frequently. Originals are curled. Smooth out any curls and try again. 1 11

18 When the Machine Does Not Operate As Wanted Document Server Problem Cause Solution 1 Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file? appears. The number of scanned pages exceeds the capacity per file of the Document Server. To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted. You can store up to 1000 A4 size pages per document. Original is being scanned by another function. Please wait. appears. Copier or Scanner function is in use. To cancel a job in progress, first press [Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Clear/Stop} key. When the message The Stop key has been pressed. Are you sure you want to stop copying? or The Clear / Stop key was pressed. Are you sure you want to stop scanning? appears, press [Stop]. Cannot display preview of this page. appears, and you can not check the thumbnail image. The image data may have been corrupted. Pressing [Exit] displays the preview screen without a thumbnail. You forgot your password. You cannot access a protected file without entering the password. Contact the administrator. To delete the files stored in the document server, select [Delete All Files in Document Server]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See Administrator Tools, General Settings Guide. You cannot find out what is stored in a file. You may not be able to ascertain the contents of a file simply from the file name. You can switch the Select File screen between [List] and [Thumbnails] display to check the contents of the file. In list display, the file name, date of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the file name. See Checking the Details of a Stored Document, Copy/Document Server Reference. 12

19 When You Have Problems Operating the Machine Problem Cause Solution Memory frequently becomes full. The document server memory is full. Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following. Switch to the scanner screen, and then delete unnecessary files stored under the scanner function. Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print. 1 You want to check print quality before making a large print run. You can print a single copy without specifying the setting again. Check print quality by printing out only the first set using the {Sample Copy} key. Note Loading curled paper in the cut paper tray can result in misfeeds and soiled paper edges. To load curled paper in the cut paper tray, first flatten it by hand, and be sure to load it print side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall. If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See Copy Paper, About This Machine. Reference Copy Paper, About This Machine 13

20 When the Machine Does Not Operate As Wanted When a Job Is Not Performed 1 If you cannot execute a function, it may be that the machine is being held up by another function. If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In certain cases, you can carry out another job (copier, document server, printer, scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called Multi-accessing. Combination Chart Function Compatibility The chart shows Function Compatibility when print priority is set to Interleave. See General Features, General Settings Guide. : Simultaneous operations are possible. : Operation is enabled when the relevant function key is pressed and remote switching (of the scanner/external extension) is done. : Operation is enabled when the {Interrupt} key is pressed to interrupt the preceding operation. : Operation is performed automatically once the preceding operation ends. : The operation must be started once the preceding operation ends. (Simultaneous operations are not possible.) Mode after you select Copy Interrupt Copying Printer Scanner TWAIN Document Server DeskTopBinder Web Document Server Mode before you select Operations for Copying Copying Operations for Copying Copying Data Reception Printing Operations for Scanning Scanning Scanning Operations for Document Server Scanning a Document to Store in Document Server Printing from Document Server Printing Printing Copy Operations for Copying Copying *1 *1 *2 *2 14

21 When a Job Is Not Performed Mode after you select Copy Interrupt Copying Printer Scanner TWAIN Document Server DeskTopBinder Web Document Server 1 Mode before you select Interrupt Copying Operations for Copying Copying Printer Data Reception Operations for Copying Copying Operations for Copying Copying Data Reception Printing Operations for Scanning Scanning Scanning Operations for Document Server Scanning a Document to Store in Document Server Printing from Document Server Printing Printing Printing Scanner Operations for scanning Scanning *2 *2 TWAIN Scanning Document Server DeskTop Binder Web Document Server Operations for Document Server Scanning a Document to Store in Document Server *2 Printing from Document Server *3 *3 *3 Printing Printing *1 Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] appears. *2 You can scan a document after the preceding job documents are all scanned. *3 Simultaneous operation become possible after you press [New Job]. 15

22 When the Machine Does Not Operate As Wanted 1 Note If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in Print Priority. This setting is factory-preset to Display Mode. For setting of Printing Priority Function, see General Features, General Settings Guide. While printing is in progress, scanning a document using another function may take more time. Reference General Features, General Settings Guide. 16

23 2. Troubleshooting When Using the Copy Function This chapter explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important Check the contact address and Serial No. of Machine shown in the Service Call message (L), and then contact your service representative. If the contact address is not shown, contact your sales representative. For messages that are not listed here, see When You Have Problems Operating the Machine. Message Cause Solution Please wait. The main power has just been turned on, paper type (plain paper/ translucent paper/ film) was changed, or the machine is otherwise getting ready. Wait for the machine to fully warm-up. When Scanning originals can be started. and Select copy mode and Place original. are displayed alternately, you can make the settings for your copies and scan your originals. After the originals have been scanned, the machine will automatically start copying after it has warmed-up. See Auto Start, Copy/Document Server Reference. Cannot detect original size. Memory is full. Check paper size. The machine cannot detect the size of the original. The machine's memory is full due to scanning originals or performing a function. The number of originals that can be stored in memory depends on the size of originals and function settings. An improper paper size is set. Manually select a paper tray without using [Auto Paper Select], and specify a reproduction ratio without using [Auto Reduce / Enlarge]. When Sort is selected, press [Exit] to copy scanned originals, and then copy remaining originals. When the Job Preset function is selected, check the number of preset jobs, and then try scanning the originals again. Check the settings for Reduce/ Enlarge, etc., and then try again. 17

24 Troubleshooting When Using the Copy Function 2 Message Cause Solution Rotate Sort is not available with this paper size. Select another paper size or cancel Rotate Sort mode. Maximum number of sets is nn. (A figure is placed at n.) File being stored exceeded max. number of pages per file. Copying will be stopped. You do not have the privileges to use this function. You do not have the privileges to use this function. Authentication has failed. Authentication has failed. The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted. The rotate sort function does not support the size of the scanned original. The number of copies exceeds the maximum copy quantity. The scanned originals have too many pages to store as one document. This user code is not allowed to use the function selected. This user code is not allowed to use the function selected. The entered login user name or login password is not correct. The machine cannot perform authentication. You have tried to delete files without the authority to do so. You cannot use rotate sort with A0, B4, A4, and custom size paper. See Sort, Copy/Document Server Reference. You can change the maximum copy quantity. See General Features, General Settings Guide. Press [Exit], and then store again with an appropriate number of pages. Contact the administrator. If the message continues to be displayed and you cannot switch the screen, press the {Energy Saver} key. Confirm that the display goes off, and then press the {Energy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished. Inquire the user administrator for the correct login user name and login password. Contact the administrator. Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file. 18

25 When a Message Appears Message Cause Solution Orig. is being scanned by another function. Please wait. Please wait. Document Server or Scanner function is in use. The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed. To cancel the job in process, press [Exit], and then press the {Document Server} or {Scanner} key. Next, press the {Clear/Stop} key. When the message The Clear / Stop key was pressed. Are you sure you want to stop scanning? appears, press [Stop]. Wait until the message disappears. Do not switch off the power while this message is displayed. 2 Reference p.9 When You Have Problems Operating the Machine 19

26 Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section explains likely causes of and possible solutions for unclear copies. Problem Cause Solution 2 Black or white streaks appear on copies. Black or white streaks appear on copies. The exposure glass or platen plate is dirty. The original is dusty. Clean the exposure glass or platen plate. See p.79 Maintaining Your Machine. Clean the original and try copying again. Be particularly careful when using the following types of original: Hand drawn or drawn on with other forms of pencil or pen, such as a plotter. Film, translucent paper, or other originals that attract static electricity. Very long originals. The background is dirty. Image density is too dark. Adjust the image density setting. See Adjusting Copy Image Density, Copy/Document Server Reference. The background is dirty. Auto Image Density is not selected. Select the auto density. See Adjusting Copy Image Density, Copy/Document Server Reference. Copies are too light. Image density is too light. Adjust the image density settings. See Adjusting Copy Image Density, Copy/Document Server Reference. Copies are too light. A light copy may result when you use damp or rough grain paper. Use the recommended paper. Also, use paper that has been stored in the recommended temperature and humidity condition. See Copy Paper, About This Machine. Copies are too light. Toner cartridge is almost empty. Add toner. See p.64 Adding Toner. Parts of images are not printed. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See Copy Paper, About This Machine. Toner fusing is poor. The paper thickness is not properly set. Set the paper thickness again. See Tray Paper Settings, General Settings Guide. Toner fusing is poor. The copy paper is too thick. Set the paper thickness again. See Tray Paper Settings, General Settings Guide. The same copy area is dirty whenever making copies. The exposure glass or platen plate is dirty. Clean the exposure glass or platen plate. See p.79 Maintaining Your Machine. 20 The same copy area is dirty whenever making copies. The original that has already been printed is scanned. Select [Generation Copy], and then begin copying. See Selecting the Original Type Setting, Copy/Document Server Reference.

27 When You Cannot Make Clear Copies Problem Cause Solution Image density is uneven. Image density is uneven. The original has areas of solid colour, or Positive/Negative is selected when copying multiple sheets. Halftone originals can cause this problem. When using Repeat Copy with originals that have areas of solid colour, set the number of originals as follows: A0 - A2 (E - C): 1 sheet, A3 (B) or smaller: 3 sheets. For details about sizes of originals, see Measure Chart, Copy/Document Server Reference. Try using Text / Photo or Photo. 2 Images are blurred when using translucent paper. Translucent paper is being used when copying multiple sheets. Select a proper paper thickness for the copy paper. See Tray Paper Settings, General Settings Guide. Extreme wrinkling occurs when using translucent paper. An improper paper thickness is selected. Select a proper paper thickness for the copy paper. See Tray Paper Settings, General Settings Guide. Strong wrinkles appear when using translucent paper. The paper type has recently been changed from plain paper to translucent paper. Wait about one minute. Streaks, scratches, or wrinkles appear in areas of solid black. Copy paper has been changed from plain to translucent paper, or from translucent to plain paper. After switching from plain to translucent paper, wait one minute. After switching from translucent to plain paper, wait two minutes before making copies. The reverse side of an original image is copied. Image density is too high. Adjust the image density. See Adjusting Copy Image Density, Copy/Document Server Reference. The reverse side of an original image is copied. Auto Image Density is not selected. Select the auto density. See Adjusting Copy Image Density, Copy/Document Server Reference. Copies are blurred. Continuous copies have been made on small sized paper. Wait about two minutes, and then try copying again. A shadow appears on copies if you use pasted originals. Image density is too high. Adjust the image density. See Adjusting Copy Image Density, Copy/Document Server Reference. Change the orientation of the original. Put mending tape on the pasted part. Parts of images are not copied. The original is not set correctly. Set originals correctly. See Placing Originals, Copy/Document Server Reference. Parts of images are not copied. The correct paper size is not selected. Select the proper paper size. White lines appear. The exposure glass or platen plate is dirty. Clean the exposure glass or platen plate. See p.79 Maintaining Your Machine. 21

28 Troubleshooting When Using the Copy Function Problem Cause Solution White lines appear. When D is blinking, toner is beginning to run out. Add toner. See p.64 Adding Toner. 2 Copies are blank. A moiré pattern is produced on copies. The original is not set correctly. Your original has a dot pattern image or many lines. When using the exposure glass, face the originals down. See Placing Originals, Copy/Document Server Reference. Place the original on the exposure glass at a slight angle. Wrinkles appear on the copy. The paper is damp. Replace the paper with new paper. To prevent paper absorbing moisture, turn on the anti-humidity heater switch. See Guide to Components, About This Machine. 22

29 When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section explains likely causes of and possible solutions for unclear copies. Basic Problem Cause Solution Misfeeds occur frequently. Misfeeds occur frequently. The number of sheets loaded in the cut paper tray exceeds the capacity of the machine. The cut paper tray's side fences are set too tightly. Load paper only as high as the upper limit markings on the side fences of the cut paper tray. See p.57 Loading Paper. Push the cut paper tray's side fences slightly apart, and then reset the tray. Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See Copy Paper, About This Machine. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. The paper is too thick or too thin. The paper is folded or creased. Jammed or torn paper is inside the machine. Use recommended paper. See Copy Paper, About This Machine. Cut folded or wrinkled areas off the paper roll. Remove cut paper that is folded or wrinkled. Remove the paper properly. See p.67 Removing Jammed Paper. Misfeeds occur frequently. The paper is curled. Smooth out the curl and try again. Misfeeds occur frequently. Copy paper becomes creased. Copy paper becomes creased. Copy paper becomes creased. Copies are slanted. Original and copy size does not match. Printed paper is being used. The paper is damp. The paper is damp. The paper is too thin. The original was not set straightly. Dampness can cause paper to stretch. Use recommended paper. Do not use paper that has been already copied or printed onto. See Copy Paper, About This Machine. Replace the paper with new paper. Cut the paper to 1000 mm (40") just before copying. Turn on the anti-humidity heater switch. See Anti-humidity Heater Switch, About This Machine. Use recommended paper. See Copy Paper, About This Machine. Set the original so that it is squarely aligned with the original guides. Adjust the Fine Magnification setting for Additional Copy. See Fine Magnification, Copy/Document Server Reference. 2 23

30 Troubleshooting When Using the Copy Function Problem Cause Solution 2 Cannot scan originals on mixed A series and JIS B series paper continuously. You cannot combine several functions. Images are skewed. Images are skewed. The machine does not start copying even though you have inserted paper into the bypass tray. Copies shift sideways. Copies shift sideways. Copies shift sideways. Copies shift in the direction of the original feed (or opposite) direction. Copies are shorter than the selected size, or cut off before the end. Edit Originals on different series of paper cannot be scanned continuously at the same time. Selected functions cannot be used together. The side fences in the cut paper tray is not locked. The paper is feeding in at a slant. Originals are not scanned. The paper roll is not set correctly. The original does not match the size in the original table setting. The paper is not set correctly in the bypass tray. Print Position Adjustment or Margin Adjustment mode is selected. Print Position Adjustment or Margin Adjustment mode is selected. Scan the originals on each series separately. Check the combination of functions and make the settings again. See Function Compatibility, Copy/Document Server Reference. Make sure the side fences are locked. See p.61 Changing the Paper Size. Load the paper correctly. See p.57 Loading Paper. After scanning the originals, load paper in the bypass tray. Set the paper roll correctly, making sure it is straight and not loose. See p.57 Loading Paper. Adjust the original guides to the specified size, and then insert the original along the guides. See Placing Originals, Copy/Document Server Reference. Make sure the paper size matches the bypass tray's paper guides. See Copying from the Bypass Tray, Copy/Document Server Reference. Cancel Print Position Adjustment or Margin Adjustment mode. See Margin Adjustment and Adjust Print Position, Copy/Document Server Reference. Cancel Print Position Adjustment or Margin Adjustment mode. See Margin Adjustment and Adjust Print Position, Copy/Document Server Reference. Problem Cause Solution In Double Copies mode, parts of the original image are not copied. In Erase Border, Erase Inside, or Erase Outside mode, parts of the original image are not copied. Combination of original and copy paper is not correct. You set a wide erased margin. Select A3L for A4K originals. Make the margin width narrower. You can adjust it between 2-99 mm (0.1" - 3.9"). See Edit, General Settings Guide. 24

31 When You Cannot Make Copies As Wanted Problem Cause Solution In Erase Border, Erase Inside, or Erase Outside mode, parts of the original image are not copied. Originals are not scanned correctly. Place the originals correctly. Parts of the image are not copied. Parts of the image are not copied. In Image Repeat mode, the original image is not copied repeatedly. Combine Print Position Adjustment or Margin Adjustment mode is selected. You placed a custom size original. You selected copy paper the same size as the originals, or you did not select the proper reproduction ratio. Cancel Print Position Adjustment or Margin Adjustment mode. See Margin Adjustment and Adjust Print Position, Copy/Document Server Reference. Enter the size of the original, or set the scanning area wider. See Placing Custom Size Originals and Wide Scan, Copy/Document Server Reference. Select copy paper larger than the originals or select the proper reproduction ratio. 2 Problem Cause Solution When using Combine, parts of the image are not copied. Copies are not in correct order. Folding finisher You specified a reproduction ratio that does not match the sizes of your originals and copy paper. You placed the originals in the incorrect order. When you specify a reproduction ratio using Manual Paper Select mode, make sure that the ratio matches your originals and the copy paper. Select the correct reproduction ratio before using Combine mode. Start with the first page to be copied. Problem Cause Solution The folding finisher is not recognized (is offline). Please wait. appears on the display panel and printing cannot be done. Cannot specify folding. The folding finisher is turned off, or the folding finisher and the machine were not turned on in the correct order. The folding finisher is offline. Translucent paper or film has been selected. If the folding finishers is offline, turn off the main power switches of both the machine and folding finisher, and then turn them back on again in the following order: folding finisher, and then the machine. Then check the folding finisher is online. Turn off the main power switches of both the machine and folding finisher, and then turn them back on again in the following order: folding finisher, and then the machine. Then check the folding finisher is online. Translucent paper and film are not available for folding. They are delivered to the upper output stacker, but not folded. Select another paper type, and then specify folding. 25

32 Troubleshooting When Using the Copy Function When Memory Is Full This section explains likely causes of and possible solutions for problems related to full memory. Message Cause Solution 2 Memory is full. nn originals have been scanned. Press [Print] to copy scanned originals. Do not remove remaining originals. The scanned originals exceeds the number of pages that can be stored in memory. Press [Print] to copy scanned originals and cancel the scanning data. Press [Stop] to cancel the scanning data and not copy. n in the message represents a changeable number. Press [Continue] to scan and copy remaining originals. The machine checked if the remaining originals should be copied, after the scanned originals was printed. To continue copying, remove all copies, and then press [Continue]. To stop copying, press [Stop]. 26

33 3. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears During Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer]. Message number 58 appears if there is a newer version of the printer driver already installed. Windows 95/98/Me, Windows 2000, or Windows NT 4.0 This section explains the procedure under Windows 95/98/Me, Windows 2000, or Windows NT 4.0. A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the [Add Printer] icon. C Follow the instructions in [Add Printer Wizard]. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is either \DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit. D Specify a port. For the setting procedure, see a description for the port you are using. Note Available ports vary according to your Windows operating system or the type of interface. For details, see Preparing the Machine, Printer Reference. Reference Preparing the Machine, Printer Reference 27

34 Troubleshooting When Using the Printer Function Windows XP Professional, Windows Server This section explains the procedure under Windows XP Professional or Windows Server A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in [Add Printer Wizard]. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit. D Specify a port. See the explanation for the port you are using for the setting procedure. Note Available ports vary according to your Windows operating system or the type of interface. For details, see Preparing the Machine, Printer Reference. Reference Preparing the Machine, Printer Reference Windows XP Home Edition This section explains the procedure under Windows XP Home Edition. A On the [Start] menu, click [Control Panel]. B Click [Printer and Other Hardware]. C Click [Printers and Faxes]. D Click [Add a Printer]. E Follow the instructions in [Add Printer Wizard]. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit. F Specify a port. For the setting procedure, see a description for the port you are using. Note Available ports vary according to your Windows operating system or the type of interface. For details, see Preparing the Machine, Printer Reference. 28 Reference Preparing the Machine, Printer Reference

35 If USB Connection Fails If USB Connection Fails This section explains how to troubleshoot a problem related to USB connection. Problem Cause Solution The machine is not automatically recognized. Windows has already configured the USB settings. Windows Me and the machine cannot be connected. The USB cable is not connected properly. Check whether the computer has identified the machine as an unsupported device. You need to download USB Printing Support for Windows Me. Disconnect the USB cable, and then turn the machine off and then back on again. After confirming the machine is on, connect the USB cable again. Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. Conflicting devices have a [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Windows Help. When using Windows 2000 / XP or Windows Server 2003, an erroneous device is displayed under [USB Controller] in the [Device Manager] dialog box. Download USB Printing Support from the supplier's website. Search the model name you use on the supplier's website, and download USB Printing Support. 3 29

36 Troubleshooting When Using the Printer Function When a Message Appears This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Note Before turning the main power off, see Turning On the Power, About This Machine. 3 Reference Turning On the Power, About This Machine Status Messages This section describes the machine status messages. Message Ready Waiting... Offline Please wait. Job Suspended... Hex Dump Mode Resetting job... Setting change... Status This is the default ready message. The machine is ready for use. No action is required. The machine is waiting for the next data to print. Wait a while. The machine is offline. To start printing, switch the machine online by pressing [Online]. This message might appear for a second or two while the machine is preparing, performing initial adjustments, or adding toner. Wait a while. All jobs in the machine are suspended. Wait a while. In the Hex Dump mode, the machine receives data in hexadecimal format. Turn off the machine after printing, and then turn back on. The machine is resetting the print job. Wait until Ready appears on the display panel. The machine is setting changing. You cannot use the control panel while this message is displayed. Wait a while. 30

37 When a Message Appears Alert Messages This section describes the machine Alert messages. Message Cause Solution Cannot connect with the wireless card. Turn the main power switch off, then check the card. Cannot connect with the wireless card. Turn the main power switch off, then check the card. Problems with the wireless card. Problems with the wireless board. Problem with Hard Disk. The entered password is incorrect. Error has occurred. USB has a problem. Hardware Problem: Ethernet Printing privileges have not been set for this document. IEEE b interface unit was not inserted when the machine was turned on. IEEE b interface unit was pulled out after the machine turned on. A wireless card that the machine cannot use has been installed. Access to the wireless board in which the IEEE b interface unit is inserted is possible, but an error was detected. An error has occurred in the hard disk drive. The password of the encrypted PDF file has been entered incorrectly. A syntax error, etc., has occurred. An error has occurred in the USB interface. An error has occurred in the Ethernet board. You tried to print a printprotected document. Turn off the machine and check the interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative. Turn off the machine and check the interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative. Turn off the machine and check the interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative. Turn off the machine and check the interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative. Turn off the main power switch, and back on again. If the message appears again, contact your service representative. Enter the correct password. Check the PDF file is not corrupted. Turn off the main power switch, and back on again. If the message appears again, contact your service representative. Turn off the main power switch, and back on again. If the message appears again, contact your service representative. You cannot print this document. 3 31

38 Troubleshooting When Using the Printer Function Message Cause Solution You do not have the privileges to use this function. Use of this function is restricted. Contact the administrator. 3 Authentication has failed. Parallel I/F board has a problem. Printer font error. File system is full. Memory Overflow The login user name or password entered is incorrect. The machine currently cannot perform authentication. An error has occurred in the parallel interface board. An error has occurred in the font settings. There is not enough free space on the file system for printing PDF files. Maximum capacity of PostScript 3 list display has been exceeded. Check your login user name and password. Contact the administrator. Turn off the main power switch, and back on again. If the message appears again, contact your service representative. Contact your service representative. Delete unnecessary files from the hard disk. Alternatively, reduce the number of files sent to the machine. Reduce the value of [Resolution] in the printer driver. Alternatively, select [Frame Priority] from [Memory Usage] in [System]. See Printer Features, General Settings Guide. If this message continues to appear after taking these steps, decrease the number of files sent to the machine. 32

39 When a Message Appears Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. A Press the {Printer} key to display the printer screen. 3 ATK002S B Press [Error Log]. An error log list appears. Note The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted. However, if the oldest error is a Sample Print, Locked Print, Hold Print, or Stored Print error, it is not deleted. The error is stored separately until the number of errors reaches 30. You cannot view [Error Log] on the simplified display. If the main power switch is turned off, the log is deleted. 33

40 Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start when printing from a computer. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. 3 Printing does not start. Printing does not start. Printing does not start. Printing does not start. Printing does not start. Printing does not start. Printing does not start. The machine is set to Offline. The cause is displayed on the display of the control panel. The interface cable is not connected correctly. The correct interface cable is not being used. The interface cable was connected after the machine was switched on. If the machine is operating in an extended wireless LAN, failure to print might result from a weak wireless signal. If the machine is operating in an extended wireless LAN, SSID settings are incorrect. Press [Online]. Check the error message or warning status on the display panel and take the required action. See p.30 When a Message Appears. Connect the interface cable securely. See Connecting to the Interfaces, General Settings Guide. The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See Connecting to the Interfaces, General Settings Guide. Connect the interface cable before turning on the machine. To check signal status, press the {User Tools / Counter} key, and then press [System Settings] on the display panel. On the [Interface Settings] tab, select [IEEE b], and then press [Wireless LAN Signal]. If signal quality is poor, move the machine to a location where radio waves can pass or remove objects that might cause interference. (You can check signal status only when using wireless LAN in the infrastructure mode.) Check using the machine's display panel that the SSID is correctly set. See Network Settings, General Settings Guide. 34

41 When You Cannot Print Problem Cause Solution Printing does not start. Printing does not start. Printing does not start. Printing does not start. Data-in lamp does not blink or light up. The status indicator of the printer is lit. Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared. appears. [List / Test Print] is disabled. Printing does not start when using the extended wireless LAN in Ad-hoc mode. If the machine is operating in an extended wireless LAN, the receiver's MAC address may be preventing communication with the access point. The extended wireless LAN has not started. The login user name, login password, or driver encryption key is invalid. Advanced encryption has been set using the Extended Security function. If the data-in lamp is unlit or not flashing even after performing [Print], the machine has not received the data. The cause is displayed on the display of the control panel. The destination list is being updated from the network using SmartDeviceMonitor for Admin. A mechanical error might have occurred. The correct Communication mode is not set. Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limited by MAC address. Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients. Confirm the orange LED is lit, and the green LED is lit or blinks during transmission. Check the login user name, login password, or driver encryption key. Check the settings of the Extended Security function with the administrator. When the machine is connected to a computer via a cable, check the computer print port settings are correct. See When the machine is connected to the computer using the interface cable. When it is networked with a computer, contact the administrator. Check the error message on the display panel and take required action. See p.30 When a Message Appears. Wait until the message disappears. Do not switch off the main power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed. Contact your service representative. See List / Test Print, General Settings Guide. Turn the main power off and back on. See Turning On the Power, About This Machine. Or, change the settings for [System Settings], [Interface Settings], and [Network]. See Network Settings, General Settings Guide. 3 If the printing does not start, consult your service representative. 35

42 Troubleshooting When Using the Printer Function 3 When the machine is connected to the computer using the interface cable The following shows how to check the print port when the data-in lamp does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me A Click the [Start] button, point to [Settings], and then click [Printers]. B Click the icon of the machine. On the [File] menu, click [Properties]. C Click the [Details] tab. D In the [Print to the following port:] list, confirm the correct port is selected. For Windows 2000 or Windows NT 4.0 A Click the [Start] button, point to [Settings], and then click [Printers]. B Click the icon of the machine. On the [File] menu, click [Properties]. C Click the [Ports] tab. D In the [Print to the following port(s)] list, confirm the correct port is selected. For Windows XP Professional or Windows Server 2003 A Click the [Start] button, and then click [Printers and Faxes]. B Click the icon of the machine. On the [File] menu, click [Properties]. C Click the [Ports] tab. D In the [Print to the following port(s)] list, confirm the correct port is selected. For Windows XP Home Edition A Click the [Start] button, and then click [Control Panel]. B Click [Printers and Other Hardware]. C Click [Printers and Faxes]. D Click the icon of the machine. On the [File] menu, click [Properties]. E Click the [Ports] tab. F In the [Print to the following port(s)] list, confirm the correct port is selected. 36

43 Other Printing Problems Other Printing Problems This section explains likely causes of and possible solutions for problems that can occur when printing from a computer. If prints are not clear Problem Cause Solution The print on the entire page is faded. The print on the entire page is faded. When D is blinking, toner is beginning to run out. The paper is damp. Add toner. See p.64 Adding Toner. Use paper that has been stored in the recommended temperature and humidity condition. See Copy Paper, About This Machine. 3 The print on the entire page is faded. The paper is unsuitable. Use the recommended paper. (Printing on coarse or treated paper might result in faint print image.) See Copy Paper, About This Machine. Parts of images are not printed. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See Copy Paper, About This Machine. White lines appear. When D is blinking, toner is beginning to run out. Add toner. See p.64 Adding Toner. When printer driver settings are required Problem Cause Solution The printed image is different from the image on the computer's display. The printed image is different from the image on the computer's display. When printing graphics, the output and the screen are different. Garbled characters are printed. With certain functions, such as enlargement and reduction, image layout might be different to that on the computer display. You might have selected to replace True Type fonts with machine fonts in the printing process. If the printer driver is configured to use the graphics command, the graphics command from the machine is used to print. The correct printer language might have not been selected. In the application, change the layout, character size, and character settings. To print an image similar to that of the computer display, make settings to print True Type fonts as an image. See the printer driver Help. If you want to print accurately, set the printer driver to print without using the graphics command. See the printer driver Help. Set the correct printer language. 37

44 Troubleshooting When Using the Printer Function Problem Cause Solution 3 38 Images are printed in the wrong orientation. Images are cut off, or excess is printed. Page layout is not as expected. Photo images are coarse. Solid lines are printed as broken lines. Optional components connected to the machine are not recognized when using Windows 95 / 98 / Me, Windows 2000 / XP, Windows Server 2003, and Windows NT 4.0. Print results using combined printing or auto reduce/enlarge are not as expected under Windows 95 / 98 / Me / 2000 / XP, Windows Server 2003, or Windows NT 4.0. When printing on custom size paper under Windows, the image appears in the wrong position. The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same. You may be using paper smaller than the size selected in the application. Print areas differ depending on machine used. Information that fits on a single page on one machine may not fit on a single page of another machine. Some applications print at lower resolution. Dither patterns do not match. Bidirectional communication is not working. The correct application or printer driver settings are not made. The correct custom paper size is not specified in the printer driver's settings. Set the machine's feed orientation and the printer driver's feed orientation accordingly. See the printer driver Help. Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. See the printer driver Help. Adjust the [Printable area:] setting in the [Printer Configuration...] dialog box on the [Print Settings] tab in the RPCS printer driver. See the printer driver Help. Use the application's settings to specify a higher resolution. Make the following settings with the printer driver: Change the [Dithering:] setting on the [Image Adjustments] tab in the [Change User Settings...] dialog box, on the [Print Quality] tab in the RPCS printer driver. See the printer driver Help. Set up optional devices on the Properties of the printer. See the printer driver Help. Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation. To print on custom size paper from the paper tray, specify the paper size in the printer driver's settings. See the printer driver Help.

45 Other Printing Problems When paper does not feed in properly Problem Cause Solution Paper is not fed from the selected tray. Print is slanted. Print is slanted. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Copy paper becomes creased. Copy paper becomes creased. There is considerable delay between the print start instruction and actual printing. There is considerable delay between the print start instruction and actual printing. There is considerable delay between the print start instruction and actual printing. When you are using a Windows operating system, printer driver settings override those set using the display panel. The cut paper tray's side fences might not be locked. The paper is feeding in at a slant. The number of sheets loaded in the cut paper tray exceeds the capacity of the machine. The paper is damp. The paper is too thick or too thin. The copy paper is wrinkled or has been folded/creased. Printed paper is being used. The paper is damp. The paper is too thin. Processing time depends on data volume. High volume data, such as graphics-heavy documents, take longer to process. The machine might be in Sleep mode. The paper type setting was changed. Set the desired input tray using the printer driver. See the printer driver Help. Check the side fences are locked. See p.61 Changing the Paper Size. Load the paper correctly. See p.57 Loading Paper. Load paper only as high as the upper limit markings on the side fences of the cut paper tray. See p.57 Loading Paper. Use paper that has been stored in the recommended temperature and humidity condition. See Copy Paper, About This Machine. Use recommended paper. See Copy Paper, About This Machine. Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See Copy Paper, About This Machine. Use recommended paper. See Copy Paper, About This Machine. Use paper that has been stored in the recommended temperature and humidity condition. See Copy Paper, About This Machine. Use recommended paper. See Copy Paper, About This Machine. If the data-in lamp is blinking, data has been received by the printer. Wait for a moment. The machine requires time to warm up if it has been in Sleep mode. Specify Sleep mode in [System Settings], [Auto Off Timer]. If the paper type setting has been changed, there might be a delay before printing begins. Wait for a moment. 39 3

46 Troubleshooting When Using the Printer Function Problem Cause Solution 3 It takes a long time to complete a print job. Print jobs take a long time to complete. Folding finisher Processing time depends on data volume. High volume data, such as graphics-heavy documents, take longer to process. If a print job is data heavy, it will take longer to complete. Wait for a moment. Making the following setting on the printer driver may reduce the computer's workload. Select [Speed] in the [Print priority] on the [Print Quality] tab in the printing preferences dialog box. Also, select the [User settings] check box, and then click [Change User Settings...]. Select the lower value for the [Resolution:] list on the [Image Adjustments] tab in the [Change User Settings] dialog box. See the printer driver Help. If the data-in lamp is blinking, data has been received by the printer. Wait for a moment. Problem Cause Solution Cannot specify folding. Cannot specify folding. Cannot specify folding. Please wait. appears on the display panel and printing cannot be done. The folding finisher is offline. The optional device is not configured correctly on the printer driver. Translucent paper or film was specified. The folding finisher is offline. When the folding finisher is offline, folding cannot be specified. Turn off the main power switches of both the machine and folding finisher, and then turn them back on again in the following order: folding finisher, and then the machine. Then check the folding finisher is online. Configure the optional device correctly using [Change Accessories...] on the printer driver. See the printer driver Help. Translucent paper and film are not available for folding. They are delivered to the upper output stacker, but not folded. Select another paper type, and then specify folding. Turn off the main power switch of both the machine and folding finisher, and then turn them back on again in the following order: folding finisher, and then the machine. Then check the folding finisher is online. 40

47 Other Printing Problems Other printing problems Problem Cause Solution A print instruction was issued from the computer, but printing did not start. User Authentication may have been set. Ask the administrator for the user code. Specify the user code you confirmed when printing from the printer driver. On the printer driver's [Printer Configuration] tab, click [User Code], and then enter the user code. PDF files do not print out/cannot perform PDF direct print. PDF files are password-protected. To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor. For details about [PDF Menu], see PDF Menu, General Settings Guide. 3 For details about Web Image Monitor, see the Web Image Monitor Help. PDF files do not print out/cannot perform PDF direct print. PDF files cannot be printed if they are print-disabled in PDF file security setting. Change the PDF file security setting. PDF files do not print out/cannot perform PDF direct print. High compression PDF files created using the machine's scanner function cannot print directly. Open the application used to create the PDF, and then print the file using the application's driver. Re-save the file in normal (non-compressed) PDF format. Some types of High Compression PDF files are not supported. Consult your sales representative about the supported file types. PDF direct print produces strange or malformed characters. Fonts were not embedded. Embed fonts in the PDF file you want to print and then print. Printing by wireless LAN is slow. The number of jobs exceeds the capacity of the machine. Reduce the number of jobs. Printing by wireless LAN is slow. A communication error might have occurred. Interference from other wireless LAN devices can reduce communication speed. Check if there are any other active wirelessdevices near the machine. Remove the machine from close proximity with IEEE b wireless LAN devices. If the problem cannot be solved, contact your service representative. 41

48 Troubleshooting When Using the Printer Function 3 42

49 4. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section explains causes and remedies when scan results are not as expected. Problem Cause Solution The scanned image is dirty. The image is distorted or out of position. The orientation of the scanned image is not correct. No image results from scanning. The scanned image contains white spaces. The scanner journal cannot be printed. The scanner journal cannot be printed. The scanner journal cannot be printed. The file size of the compressed image is larger than that of the noncompressed image. The exposure glass or platen plate is dirty. The original has not been loaded square. The original was placed in the wrong top/bottom or left/right orientation. The original was placed with the front and back reversed. If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. If the File Format Converter (optional ) is installed, the margins may become wider. The paper tray is open. Paper is loaded in the bypass tray but another paper tray is specified. The original exit switching lever is in the rear output position. For detailed images such as line drawings, the file size increases after compression. Clean the exposure glass or platen plate. See p.79 Maintaining Your Machine. Insert the original along the original guides, so it is straight. See Setting Original Orientation, Scanner Reference. Place the original in the correct orientation. See Setting Original Orientation, Scanner Reference. When the original is placed directly on the original table, the side to be scanned must face down. See Setting Original Orientation, Scanner Reference. Scanning at a higher resolution may reduce the margins. Close the paper tray. Remove the paper from the bypass tray. Switch the original exit switching lever to upper output. If large-size files become a problem, set Compression to [Off] under Scanner Features. 43

50 Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Delivery and Sending-related problems. When Stored Files Cannot Be Accessed This section explains likely causes of and possible solutions for job access-related problems. Problem Cause Solution 4 The stored file is locked and is not accessible. The file, which is password protected, is locked because the password was incorrectly entered ten times. Contact the administrator. When You Cannot Browse the Network to Send a Scan File This section explains likely causes of and possible solutions for the Browse Network failing to operate when files are sent. Problem Cause Solution The network cannot be browsed when specifying the destination folder. The following machine settings may not be correct: IPv4 address Subnet Mask Check the settings. See Network Settings, General Settings Guide. When the TWAIN Driver Cannot Be Started This section explains likely causes of and possible solutions for the TWAIN driver failing to operate. Problem Cause Solution The Scanner Properties dialog box cannot be displayed. Advanced encryption has been specified in the extended security setting. For details about the extended security setting, contact an administrator. 44

51 When You Cannot Send Scanned Files When Stored Files Cannot Be Edited This section explains likely causes of and possible solutions for the TWAIN driver failing to operate. Problem Cause Solution Stored files cannot be deleted. File names and passwords cannot be changed. Files cannot be redelivered. Limits have been imposed using the available extended security function. Contact the administrator. When the Network Delivery Function Cannot Be Used This section explains likely causes of and possible solutions for the Network Delivery function failing to operate. 4 Problem Cause Solution The network delivery function cannot be used. The network delivery function cannot be used. The delivery software may be an old version or a security setting may be specified. The network delivery function setting is not correct. Contact the administrator. Specify it correctly. See Settings Required to Use the Network Delivery Scanner, General Settings Guide. Operations Are Not Possible When Messages Appear This section explains likely causes of and possible solutions for messages that appear and when the machine fails to operate. Message Cause Solution Destination list / machine settings are updated. Selected destinations or function settings have been cleared. Please re-select the settings. The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed. Wait until the message disappears. Do not switch off the power while this message is displayed. 45

52 Troubleshooting When Using the Scanner Function When a Message Appears This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel. When a Message Appears on the Control Panel This section explains causes and remedies if an error message appears on the display of the control panel. 4 Important If a message not described here appears, act according to the message. For information about how to turn off the main power switch, see Turning On the Power, About This Machine. Message Cause Solution No HDD is available for this function, or File Format Converter is not connected. Cannot use Scanner Function. Connection with LDAP server has failed. Check the server status. LDAP server authentication has failed. Check the settings. The destination list has been updated. Specified destination(s) or sender's name has been cleared. Updating the destination list has failed. Try again? No HDD is available for this function, or File Format Converter is not connected. A network error has occurred and connection has failed. The user name and password differ from those set for LDAP Authentication. A specified destination or sender's name was cleared when the destination list in the delivery server was updated. A network error has occurred. Contact your service representative. Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See System Settings, General Settings Guide. Make settings correctly for the user name and the password for LDAP server authentication. Specify the destination or sender's name again. Check whether the server is connected. 46

53 When a Message Appears Message Cause Solution Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared. Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files. Exceeded max. No. of results to display. Max.: nnn (A figure is placed at n.) You do not have the privileges to use this function. Exceeded max. number of standby files.try again after the current file is sent. Exceeded time limit for LDAP server search. Check the server status. The specified group contains some destination(s) that do not have access privileges. Do you want to select only the privileged destination(s)? The destination list has been updated. The number of files exceeded the maximum number possible. Search results have exceeded the max. displayable number. The machine has not been set to allow you to use the function. The maximum number of standby files was exceeded. A network error has occurred and connection has failed. The specified group contains some destinations for sending by and some destinations for sending by Scan to Folder. If a destination or sender's name was already selected, re-select it after this message disappears. Reduce the number of files and send them again. Search again after changing the search conditions. Contact the administrator. There are 100 files waiting in the sending queue for , Scan to Folder, or delivery functions. Wait until files have been sent. Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See System Settings, General Settings Guide. To select destinations for sending by e- mail, press [Select] for the message displayed on the screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen. 4 47

54 Troubleshooting When Using the Scanner Function 4 Message Cause Solution Cannot find the specified path. Please check the settings. Exceeded max. number of alphanumeric characters for the path. The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted. Some of selected files are currently in use. They could not be deleted. Cannot cancel sending all selected file(s). Certain file(s) are currently being sent. Selected file is currently in use. Cannot change file name. Selected file is currently in use. Cannot change password. Selected file is currently in use. Cannot change user name. The destination computer name or folder name is invalid. The maximum number of specifiable alphanumeric characters in a path has been exceeded. You have tried to delete files without the authority to do so. You cannot delete a file whose status is Waiting... or that is being edited with DeskTopBinder. You cannot cancel a file currently being sent. You cannot change the name of a file whose status is Waiting... or that is being edited with DeskTopBinder. You cannot change the password of a file whose status is Waiting... or that is being edited with DeskTopBinder. You cannot change the sender's name whose status is Waiting... or that is being edited with DeskTopBinder. Check whether the computer name and the folder name for the destination are correct. The maximum number of characters which can be entered for the path is 128. Check the number of character you entered, and then enter the path again. See Transmission Function, Scanner Reference. The files can be deleted by the file administrator. To delete a file which you are not authorized to delete, contact the administrator. Cancel transmission ( Waiting... status cleared) or the DeskTopBinder setting, and then delete the file. You can only cancel files waiting to be sent. You cannot cancel files already sent or currently being sent, files that were sent but did not reach the destination, or files that have been cancelled. Cancel transmission ( Waiting... status cleared) or the DeskTopBinder setting, and then change the file name. Cancel transmission ( Waiting... status cleared) or the DeskTopBinder setting, and then delete the password. Cancel transmission ( Waiting... status cleared) or the DeskTopBinder setting, and then change the user name. 48

55 When a Message Appears Message Cause Solution Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status]. The correct Network settings are not made. Check the network settings of the client computer. Check that components such as the LAN cable are connected properly. Check that the server settings are correct and the server is working properly. Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status]. The entered user name or password was invalid. Check that the user name and password are correct. Check that the ID and password for the destination folder are correct. A password of 128 or more characters may not be recognized. 4 Destination(s) or sender name is not specified. Destination(s) have not been specified. Destination(s) or sender name is not specified. Destination(s) have not been specified. Send after specifying the destination(s) or sender's name. Send after specifying the destination(s). Sender has not been specified. Exceeded max. E- mail size. Sending has been cancelled. Check [Max. E- mail Size] in Scanner Features. Sending the data has failed. The data will be resent later. Transmission has failed. To check the current status, press [Scanned Files Status]. The sender's name was not specified. The maximum size has been exceeded. A network error has occurred and a file was not sent correctly. While a file was being sent, a network error occurred and the file could not be sent correctly. A sender's name should be specified before sending . Send after specifying the sender's name. Increase the size of [Max. Size]. Set [Divide & Send ] to [Yes (per Page)] or [Yes (per Max. Size)]. See Send Settings, General Settings Guide. Wait until sending is retried automatically after the preset interval. If sending fails again, contact the network administrator. Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator. Press [Scanned Files Status] to display the transmission results, and then check which job has not been sent. See Confirmation Displays, Scanner Reference. 49

56 Troubleshooting When Using the Scanner Function 4 50 Message Cause Solution Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status]. Output buffer is full. Sending the data has been cancelled. Please try again later. Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file? Exceeded maximum number of file to store. Delete all unnecessary files. Exceeded max. number of stored files. Cannot send the scanned data as capturing files is unavailable. Exceeded max. number of files which can be used in Document Server at the same time. Entered protection code for destination is incorrect. Please re-enter. Password entered is not correct. Please re-enter. Transmission has failed. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination. Too many jobs are in standby state, and sending was cancelled. The file being stored has exceeded the max. number of pages for one file. Too many files are waiting to be delivered. Too many files are waiting to be delivered. The maximum number of files that can be stored in the document server has been exceeded. The correct protect destination code was not entered. You have entered an incorrect password. Allocate sufficient space. Retry sending after sending jobs in standby state completes. Specify whether to use the data or not. Scan the pages that were not scanned and store them as a new file. See Storing Files Using the Scanner Function, Scanner Reference. Select fewer files for transmission, or delete some unneeded files. For details about the number of files that you can store, see Storage Function, Scanner Reference. Select fewer files for transmission, or delete some unneeded files. For details about the number of files that you can store, see Storage Function, Scanner Reference. Check the files stored, and then delete unneeded files. See Document Server, Copy/Document Server Reference or Storing Files Using the Scanner Function, Scanner Reference. Make sure the protection code is correct, and then enter it again. See Registering a Protection Code, General Settings Guide. Check the authentication settings, and then enter a correct password.

57 When a Message Appears Message Cause Solution Exceeded max. number of alphanumeric characters. Authentication has failed. The entered path is not correct. Please re-enter. Captured file exceeded max. number of pages per file. Cannot send the scanned data. Original is being scanned by another function. Please wait. [Copier][Document Server]... Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue. [Copier][Document Server]... Specify destination(s) and set original(s). Specify the next destination, then set original. The maximum enterable number of alphanumeric characters has been exceeded. The entered login user name or login password is incorrect. The entered path format is incorrect. The maximum number of pages per file has been exceeded. The machine is using another function such as copying. The machine is using another function such as copying. Destination(s) is not specified. The next destination is not specified. Make sure the maximum number of characters which can be entered, and then enter it again. See Values of Various Set Items for Transmission/Storage/Delivery Function, Scanner Reference. Check the login user name and login password. The machine is unable to authenticate. Contact an administrator. Confirm the destination computer and the path, and then enter it again. Reduce the number of pages in the transmitted file, and then resend the file. See Storage Function, Scanner Reference. Retry scanning after the operation with the other function is completed. Switch to another function such as Copier, Document Server, etc., and then press either the {Clear/Stop} key to cancel scanning or the {Start} key to continue. Specify destination(s), and then set original(s). Specify the next destination, and then set original. 4 51

58 Troubleshooting When Using the Scanner Function Message Cause Solution address entered is not correct. Please re-enter. The entered address is incorrect. Make sure the address is correct, and then enter it again. Memory is full. Press [Send] to send the current scanned data, or press [Cancel] to delete. Because there is not enough free hard disk space in the machine for delivering or sending by while storing in the Document Server, only some of the pages could be scanned. Specify whether to use the data or not. 4 Memory is full. Cannot scan. The scanned data will be deleted. Because of insufficient hard disk space, the first page could not be scanned. Try one of the following measures: Wait for a while, and then retry the scan operation. Reduce the scan area or scanning resolution. See Scan Settings, Scanner Reference. Delete unneeded stored files. See Deleting a Stored File, Scanner Reference. Memory is full. Do you want to store scanned file? Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned. Specify whether to use the data or not. No paper. Load paper of one of the following sizes, then press [Start Printing]. A3K, B4K, A4K... No paper is set in the specified paper tray. Load paper of the sizes listed in the message. Exceeded max. data capacity. Set Original Orientation to R then press the Start key again. The scanned original was too large, or its orientation was not correct. Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. Re-loading the original in a different orientation may enable the machine to scan large originals. See Relationship between Resolution and Scan Size, Scanner Reference. 52

59 When a Message Appears Message Cause Solution Exceeded max. data capacity.check scanning resolution, then press Start key again. The scanned data exceeded maximum data capacity. Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See Relationship between Resolution and Scan Size, Scanner Reference. Exceeded max. page capacity per file. Press [Send] to send the scanned data, or press [Cancel] to delete. Cannot display preview of this page. The number of scanned pages exceeded maximum page capacity. The size of the image you want to preview is larger than A2. Select whether to send the data so far. Images larger than A2 cannot be previewed. Specify A2 or a smaller image, or scan again at A2 or smaller. 4 Reference Turning On the Power, About This Machine When a Message Appears on the Client Computer This section explains likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important If a message not described here appears, act according to the message. For information about how to turn off the main power switch, see Turning On the Power, About This Machine. Message Cause Solution Paper misfeed has occurred. The scanning area does not match the original. The start position of the scanning area does not match the original. A paper misfeed has occurred. The specified area to be scanned differs from the actual scanned area of the original. The specified area to be scanned differs from the actual scanned area of the original. Remove jammed originals, and place them again. Check whether the originals are suitable to be scanned by the machine. Check the location of the original. Check the location of the original. 53

60 Troubleshooting When Using the Scanner Function Message Cause Solution 4 Standby time reached. Please call your service representative. Scanner is not available on the specified device. Scanner is not available. Check the scanner connection status. Cannot find the scanner. Check the scanner main power switch. Error has occurred on the scanner. Scanning will be cancelled. Fatal error has occurred in the scanner. Scanner is not ready. Check the scanner and the options. An original was not loaded within the specified time limit. An unrecoverable error has occurred in the machine. The TWAIN scanner function cannot be used on this machine. The machine's main power switch is off. The machine is not connected to the network correctly. The machine's main power switch is off. The application-specified scan conditions have exceeded the setting range of the machine. An unrecoverable error has occurred on the machine. The original cover is open. Load an original within the time limit specified in [Standby Time]. Contact your service representative. Contact your service representative. Set the main power switch to On. Check whether the machine is connected to the network correctly. Deselect the personal firewall function of the client computer. Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. See Network Settings, General Settings Guide and Using telnet, Network Guide. Check that the cable is securely plugged into the power outlet and the machine. Set the main power switch to On. Check whether the scanning settings made with the application exceed the setting range of the machine. An unrecoverable error has occurred in the machine. Call your service representative. Check whether the original cover is closed. 54

61 When a Message Appears Message Cause Solution Insufficient memory.reduce the scanning area. Error has occurred within the scanner driver. Scanner is in use by another function. Insufficient memory. Reduce resolution, original size, or scanning area. No User Code is registered. Consult your system administrator. Any of Login User Name, Login Password or Driver Encryption Key is incorrect. Scanner memory is insufficient. An error has occurred in the driver. A function of the machine other than the scanner function is being used such as the copier function. The computer does not have enough memory. Access is restricted with user codes. The entered login user name, password, or driver encryption key was invalid. Reset the scan size. Lower the resolution. Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: The Relationship between the Resolution and the Scanning Area chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution. Check whether the network cable is connected correctly to the client computer. Check whether the Ethernet board of the client computer is recognized correctly by Windows. Check whether the client computer can use the TCP/IP protocol. Wait for a while and reconnect. Reduce the resolution or size of scanning. Alternately, try scanning again after closing any other applications in use. Contact the administrator of the machine. Check the login user name, login password, and driver encryption key. Permission to use this function has not been granted. Contact the administrator. 4 Reference Turning On the Power, About This Machine 55

62 Troubleshooting When Using the Scanner Function 4 56

63 5. Adding Paper and Toner This chapter explains troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section explains what to do when paper runs out and needs reloading. R CAUTION: Be careful when replacing the roll paper or removing misfed paper by following the operating instructions properly. Otherwise, an injury may result from the paper cutter inside. R CAUTION: The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper. R CAUTION: When replacing or loading the paper roll, do not put the paper roll on the upper of the paper roll tray. Otherwise the tray may fall and an injury may result. Hold the paper rolls horizontally with both hands. When you grab the paper holder and hold the paper roll vertically, the paper roll may fall off and an injury may result. R CAUTION: When replacing or loading the paper, or clearing paper jams, pull out the cut paper tray slowly with both hands. Do not pull out the cut paper tray with a single hand. Otherwise the rear of the cut paper tray may fall and an injury may result. Important When removing paper rolls, lift the paper holders on either side of the paper roll before removing. Do not lift one side only. This could damage the machine. ATJ012S 57

64 Adding Paper and Toner Note If the original hanger (optional) is installed, remove it before pulling out the paper roll tray or cut paper tray. For paper types and sizes that can be loaded in the paper roll tray and cut paper tray, see Recommended Paper Sizes and Types, About This Machine. For details about changing the paper size in the paper roll tray or cut paper tray, see Changing the Paper Size. To load paper in the bypass tray, see Copying from the Bypass Tray, Copy/Document Server Reference. Reference p.61 Changing the Paper Size Recommended Paper Sizes and Types, About This Machine Copying from the Bypass Tray, Copy/Document Server Reference 5 58

65 Loading Paper Loading the Paper Roll The following procedure explains loading the paper roll. 5 ATK003S Note When you use the printer function, set the paper volume again after loading the paper roll. See Tray Paper Settings, General Settings Guide. When you change the paper size or paper type, make the paper size or type settings under System Settings. See Tray Paper Settings, General Settings Guide. 59

66 Adding Paper and Toner Reference Tray Paper Settings, General Settings Guide Loading Cut Paper The following procedure explains loading cut paper. 5 ATK004S Note Fan the paper before loading. Straighten curled or warped paper before loading. Extend the side-end fences when changing to a larger paper size such as A3. See Changing the Paper Size in the Cut Paper Tray. Reference p.63 Changing the Paper Size in the Cut Paper Tray 60

67 Changing the Paper Size Changing the Paper Size This section explains how to change a paper size. Procedures for changing the paper size differ depending on the tray. Make sure you are following the appropriate procedure before you begin. Note Be sure to select the paper size with System Settings. If you do not, misfeeds might occur. See, Tray Paper Settings, General Settings Guide. For details about paper sizes and types, see Copy Paper, About This Machine. Reference Copy Paper, About This Machine Tray Paper Settings, General Settings Guide Changing the Paper Size in the Paper Roll Tray The following procedure explains how to change a paper size in the paper roll tray. 5 Removing the roll holder The following procedure explains removing the roll holder. Important Always follow the instructions below when adjusting the roll holder. Do not force the roll holder by pulling or sliding it strongly. This could damage it. ATK005S 61

68 Adding Paper and Toner Setting the roll holder The following procedure explains setting the roll holder. 5 ATK006S Note For procedures about loading the paper, see Loading Paper. Confirm paper width using the paper roll tray's scale. Reference p.57 Loading Paper 62

69 Changing the Paper Size Changing the Paper Size in the Cut Paper Tray The following procedure explains how to change a paper size in the cut paper tray. 5 ATK007S Note This procedure is required for loading A3K, B4K, 11" 17"K, or 12" 18"K size paper. If you want to load A4K, 8 1 / 2 " 11"K paper sizes, see Loading Cut Paper. When you change the paper size or paper type, make the paper size or type settings under System Settings. See Tray Paper Settings, General Settings Guide. Fan the paper before loading. Straighten curled or warped paper before loading. Reference p.60 Loading Cut Paper Tray Paper Settings, General Settings Guide 63

70 Adding Paper and Toner Adding Toner This section explains adding and storing toner. R WARNING: Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION: Keep toner (used or unused) and toner containers out of reach of children. R CAUTION: If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary. 5 R CAUTION: If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary. R CAUTION: If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary. R CAUTION: Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water. If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible. R CAUTION: Do not open toner containers forcefully. Toner can spill, dirtying your clothes or hands, and possibly resulting in accidental ingestion. Important Fault may occur if you use toner other than the recommended type. When adding toner, do not turn off the operation switch. If you do, settings will be lost. Always add toner when the machine instructs you. When a message DAdd Toner is shown on the display, replace the applicable toner. Store toner containers in a cool, dry place free from direct sunlight. Store on a flat surface. 64

71 Adding Toner Note You can check name of the required toner name and the replacement procedure using the DAdd Toner screen. Press [System Status] to check contact number where you can order supplies. See Checking Machine Status and Settings. Reference p.5 Checking Machine Status and Settings Inserting Toner The following describes how to replace toner. Important Do not shake the removed toner cartridge. The remaining toner might scatter. 5 ATK008S Note The waste toner bottle makes a noise when toner is added. This noise does not indicate a malfunction. 65

72 Adding Paper and Toner Sending Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send scanned documents. A Make sure that the machine is in scanner mode. B Press [Exit], and then perform transmission operation. The error message disappears. Note If the scanner screen does not appear in step A, press the {Scanner} key. Used Toner 5 Toner cannot be re-used. Bring the stored used container to your sales or service representative for recycling through our recycling system. If you discard it on your own, treat it as general plastic waste material. 66

73 6. Clearing Misfeeds This chapter explains what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R CAUTION: The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper. R CAUTION: Be careful when replacing the roll paper or removing misfed paper by following the operating instructions properly. Otherwise, an injury may result from the paper cutter inside. R CAUTION: When replacing or loading the paper, or clearing paper jams, pull out the cut paper tray slowly with both hands. Do not pull out the cut paper tray with a single hand. Otherwise the rear of the cut paper tray may fall and an injury may result. R CAUTION: Keep your hands clear of the paper exit area and the inside of the folding finisher. You can trap your fingers if you do not. Important When clearing misfeeds, do not turn off the operation switch. If you do, your settings will be lost. To prevent misfeeds, do not leave any torn scraps of paper inside the machine. Contact your service representative if misfeeds occur frequently. Note For details about how to locate and remove misfeeds, see Locating Jammed Paper or Removing Jammed Paper. On the original cover, paper output exit cover, or paper roll tray, there is a sticker explaining how to remove misfed paper. Reference p.68 Locating Jammed Paper p.69 Removing Jammed Paper 67

74 Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original by following the procedures shown on the diagrams on the original cover, paper output exit cover, or paper roll tray. A misfeed has occurred in the place corresponding to the letter displayed on the control panel. 6 ATK009S A Press the key of the section from where you want to remove the jammed paper. B After each step is complete, press [Next]. To go back to the previous step, press [Previous]. C When all jammed paper are removed, restore the machine to the original state. 68 Note More than one misfeed may be indicated. When this happens, check all the areas indicated.