IDBS CUSTOMER SUPPORT

Transcription

1 IDBS CUSTOMER SUPPORT IDBS Platform Software Compatibility and Support Information 02 January 2018

2 Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements. All rights reserved. o part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser s personal use without the written permission of IDBS. The names of actual companies and products mentioned in this document may be trademarks of their respective owners. IDBS accepts no responsibility or liability for any errors or inaccuracies that may appear in this documentation. ID Business Solutions Confidential 2 of 28

3 Contents Introduction Product Support Lifecycle General Platform Support Citrix/Terminal Server Support Virtualisation Support Symyx Direct Chemistry Support E-WorkBook 10 Load Balancer Support Page 4 Page 4 Page 4 Page 5 Page 6 Page 6 Page 6 E-WorkBook... Page 7 Desktop Client... Page 7 Web Client... Page 8 Application Servers... Page 9 Database Server... Page 10 InforSense for E-WorkBook... Page 11 IDBS Hubs... Page 12 E-WorkBook Inventory Client... Page 13 E-WorkBook Inventory Application Server... Page 14 E-WorkBook Inventory Database... Page 15 E-WorkBook Request... Page 16 E-WorkBook Connect... Page 17 ActivityBase Suite Clients... Page 18 ActivityBase Servers... Page 20 ActivityBase XE... Page 21 XE Standalone... Page 22 SARview SARgen Reporter XLfit IDBS Chemistry Quantrix Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 ID Business Solutions Confidential 3 of 28

4 Introduction This document summarises the levels of support that IDBS currently provide for its products in different software environments. It also indicates version compatibility between key IDBS products. The IDBS Support policy for its products is defined below. Support information can be found in the Customer Support Charter using the link below. Customer Support Charter Support levels for all product versions are defined as one of the following. Key C S /A TBA Support Level Supported Configuration Certified ot Supported Special Support ot Applicable To be Announced Product Support Lifecycle Description The defined configuration has been fully tested by IDBS as part of the Product Release process. Any reported issue will be processed by IDBS Support, where the IDBS Product is still within the supported timeframe (see Product Lifecycle Support below) The defined web browser has been fully tested by IDBS as part of the Product Release process. For further details relating to specific web browser support please refer to the IDBS Web Browser Support Information statement The defined configuration has not been tested at IDBS and this environment may not even be available for any issue investigation. It will not be possible for IDBS Support to investigate any reported issues using this configuration ot explicitly tested at IDBS, but IDBS Customer Support support and fixes/workarounds will be provided where possible This configuration does not exist e.g Server 64 Bit Support is likely to be provided for this platform in the future, but no date for this has currently been set IDBS are committed to providing support for all active versions of released software, i.e. those on Full and Extended support. Products will however reach the end of their supported lifespan as new versions are released. The standard support policy is to provide Full Support for the superseded version for a minimum period of 2 years. After Full Support expires, the product version will be supported with Extended Support for a further 6 months. Full Support All calls to the IDBS Customer Support will be dealt with, including logging of enhancement requests, and defect fixes that will be considered for the next service release or the next product version, where possible. Extended Support IDBS Customer Support will answer general questions and assist with providing workarounds to problems. o service releases for these versions will be released. Out of Support IDBS Customer Support may no longer have access to this software version and may be unable to assist with any problems or questions. Such issues may be referred to an Account Manager. General Platform Support Platform support details always relate to the latest service release of the IDBS product unless otherwise indicated. 7 Support is for Professional, Enterprise or Ultimate Editions. It cannot be guaranteed that other editions will function as expected. Please note that for ActivityBase, SARgen and XLfit mixed MS Office environments e.g. Office 2003 and 2007 are not supported for the same IDBS product installation. Office 365 support is limited to the use of the Office desktop client and not Office Web Apps. This document will therefore only reference the supported desktop client for this product, Office All IDBS Development and Testing is performed with only a single version of the IDBS software installed. Attempting to use multiple versions at the same time is not supported by IDBS and should any issues be encountered it will be requested that only a single software version is installed. IDBS support the latest service pack unless otherwise stated. Customers are recommended to upgrade to the latest patch set for maximum stability. IDBS support the latest Microsoft Office service pack unless otherwise stated. Customers are recommended to upgrade to the latest patch set for maximum stability. ID Business Solutions Confidential 4 of 28

5 Citrix/Terminal Server Support Where applicable, Citrix Terminal Server Full Support is limited to the following configurations: For client applications running on 7, 8 and Vista, all development and testing at IDBS is performed when User Account Control (UAC) configured to the lowest setting. If experiencing problems please disable this feature. All IDBS Software Development and Testing is performed using the Groups "Administrators" followed by "Users". This ensures on-admininstrative Users can successfully use IDBS Software. The "Users" group is used as per Microsoft recommendations for running applications. Customer specific User Groups must be validated by the customer and IDBS does not take responsibility for the configuration or testing of these. Oracle otes IDBS support the latest Oracle patch set for each major version unless otherwise stated. Customers are recommended to upgrade to the latest patch set for maximum stability. Standard Edition One, Standard and Enterprise editions of Oracle are supported with the exception of ActivityMart which is only supported on Enterprise Edition. For each Oracle client installation you should ensure that the Oracle LS_LAG parameter matches that of the database. To find out what character set, language, or version of Oracle you are currently using, the following query should be executed in SQL Plus: SELECT A.VALUE FROM LS_DATABASE_PARAMETERS A WHERE A.PARAMETER= LS_UMERIC_CHARACTERS ; This should be compared to the Oracle Client settings. This can be determined by executing the following query in SQL Plus: SELECT A.VALUE FROM LS_SESSIO_PARAMETERS A WHERE A.PARAMETER= LS_UMERIC_CHARACTERS ; The results of both these queries should be the same. The client workstation Regional Settings should match those of the Oracle Client Settings i.e. if the Oracle decimal separator is set as. then this should be the same within the Regional options. Failure to do this can result in numeric data corruption. For ActivityBase chemistry customers, matching the Oracle client language and numeric character settings to the database server are not sufficient; instead the locale should match the database locale to allow numeric chemistry settings to be correctly saved as floating point numbers. Configuration 3 Configuration 5 Citrix XenApp Server 6.0 (with all recommended hot fixes applied) Citrix XenApp Server 6.5 (with all recommended hot fixes applied) 2008 Server R2 64 Bit SP Server R2 64 Bit SP1 Microsoft Office 2007 SP2 Microsoft Office 2013 Oracle Client x Oracle Client x Configuration 4 Citrix XenApp Server 6.5 (with all recommended hot fixes applied) 2008 Server R2 64 Bit SP1 Microsoft Office 2007 SP2 Oracle Client x When using Citrix it is necessary to ensure that all IDBS Applications are published ensuring that Session Sharing is set correctly due to applications calling others e.g. SARgen and SARview. For details on Citrix Session Sharing please refer to the following Citrix article: Citrix Knowledge Center Document ID CTX Troubleshooting and Explaining Session Sharing The Result Writing Component (RWC) server for ActivityBase 7.x is not currently supported when run on the same 2003 server as the Citrix Server. IDBS do not support Terminal Server with any of their products. ID Business Solutions Confidential 5 of 28

6 Virtualisation Support Software virtualisation, such as VMWare is supported by IDBS according to a standard set of definitions. This includes running emulators such as VM Fusion for Macs. These can be found in the following document: IDBS Virtualisation Support Information Symyx Direct Chemistry Support This is the support policy for IDBS products that make connections to the Symyx Direct chemistry data cartridge. IDBS will support customers who run IDBS products that make connections with Symyx Direct versions 5.1 and above. However, IDBS may not be able to recreate the exact client environment with respect to the Symyx Direct version. Investigation of problems that may, in the sole opinion of IDBS be related to connection to Symyx Direct, will be handled as follows: 1) IDBS will provide standard support to all IDBS products 2) If a problem is encountered, the client may be required to assist IDBS in locating the cause of the issue by recreating and troubleshooting the problem on the client installation 3) If a defect is confirmed and a fix is provided, IDBS may request the client to assist in confirmation of the fix E-WorkBook 10 Load Balancer Support IDBS has tested E-WorkBook against the commercially available load balancer product ginx Plus and has made available a document describing how this product was configured for this testing. However, this does not constitute an endorsement of this or any other third-party load balancing product. For issues suspected of being related to the load balancing technology in place, IDBS will provide support on the basis of reasonable endeavours, but reserves the right to require customers to reconfigure their E- WorkBook deployment to bypass such third-party technology to eliminate or isolate this as the root cause. IDBS expects customers making use of load balancers to have entered into a technical support contract with a suitable third party to obtain assistance with technical issues relating to this technology. IDBS is willing to work with customer-contracted third-parties to resolve issues involving the interaction of E-WorkBook and load-balancing technology. For further information, please see E-Workbook White Paper - Load Balancer Configuration on the Customer Support Portal. ID Business Solutions Confidential 6 of 28

7 Client Operating System E-WorkBook Desktop Client MS Office ¹ Citrix Support Language Support Conf. 3 Conf. 4 Conf. 5 European O/S & MS Office Japanese O/S & MS Office 32 1 or 64 Bit 64 Bit 64 Bit 32 Bit 32 1 or 64 Bit 32 1 or 64 Bit 32 1 or 64 Bit x 10.1.x 10.2.x S 10.3.x S Chemistry Drawing Packages ISIS Symyx Draw Draw BIOVIA Draw x S S 10.0.x S S S S S S S C S C S S S C S S S C S S ActivityBase ActivityMart InforSense Compound Registration 8.1.x x 8.3.x x 9.0.x x x 9.4.x x 10.1.x x General otes Results ChemDraw E-WorkBook IDBS Compatibility Viewer/ Full Viewer/ Full Viewer/ Full Viewer/ Full Viewer/ Full Viewer/ Full otes 1 For Office Support with E-WorkBook the following documents types are tested and supported for document insert, display pages functionality and inclusion of the document within PDFs: Word, Excel and PowerPoint. The other documents within MS Office may be captured by E-WorkBook but the inclusion of these documents in Page Previews and within PDFs has not been explicitly tested by IDBS. 2 Whilst the E-WorkBook client is supported on 32 bit, IDBS recommends that customers use 64 bit with the E-WorkBook 64-bit client so that more memory can made available to the application. This will result in better performance and capabilities especially when handling large files. If a 32 bit is used to capture large files customers may experience issues. For ActivityBase Compatibility, "Compound Registration" refers to the ability to register Chemical compounds from E-WorkBook to ActivityBase. "Results" refers to the export of tested data from ActivityBase to E-WorkBook. 8 support refers to 8.1 for all versions, except E-WorkBook which is supported on 8.0 only. 3 E-WorkBook 9.4.x support is limited to ActivityMart and E-WorkBook Please note that catalog inheritence and the Asset Hub are not supported. The Browser Tabs functionality in the Desktop client requires a 32 bit Java JRE (version 6 or 7) to be installed. If working with Office 2007 documents in an environment where Office 2003 is still utilised, the Office 2003 installations must have the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats installed. This is required to ensure that Office 2007 document formats such as.docx and.xlsx can be opened with Office Prism Support shows the versions of the Prism Viewer or Full version used for IDBS Testing. Where the Full version has not been tested, but the Viewer has, IDBS would expect this to function as expected but cannot guarantee this. Please note no testing is performed with the 'etwork license' of Prism and IDBS cannot guarantee the functionality of this installation type. E-WorkBook 9.4 cannot integrate with PKCS#11 hardware tokens on 64-bit. E-WorkBook Desktop Client - Third Party Software Compatibility Accelrys Draw Marvin Sketch S S S Prism Support ID Business Solutions Confidential 7 of 28

8 ESR 52 ESR C C C C C Update C C C C C C C Update x C C C C C C /A /A C C C C C /A /A C C C C C 49 /A /A C C C C C C C C C C C C C C C C C C C C C C C C x C C C C or 64Bit 64Bit 64Bit 64Bit x 10.1.x S S 10.3.x S Firefox E-WorkBook Web Client 10 Operating System E-WorkBook Web Client Applications 4 Internet Explorer 2 Mac OSX IDBS External Editor Integration 5, IDBS Spreadsheet Designer, Print to E-WorkBook Web 6 Mac OSX Web Browser 32 or 64 bit 64 bit 64 bit x 10.1.x S S 10.3.x S E-WorkBook Web Client Safari otes Chrome 3 /A /A /A /A RegistryCxn /A RegistryCxn /A RegistryCxn /A RegistryCxn /A RegistryCxn Support for Internet Explorer 10 and 11 is limited to the Desktop version, and not the "Metro style" environment on 8. Java Runtime 1 Supported Update Java 6 Java 7 /A /A 3 Support for a particular E-WorkBook release is for the version of Chrome that has been defined; this is the current version of Chrome available at the time of testing. Support for Chrome is listed as Supported rather than Certified due to the automatic updates of this browser. 4 Web client applications are optional, locally-installed software components that add functionality to the web client. 5 By default, the External Editor Integration application will support the following file extensions:.doc,.docx,.xls,.xlsx,.ppt,.pptx,.prism,.txt 7 ChemAxon version RegistryCxn is supported for E-WorkBook version only. /A /A ChemAxon Registration System ChemAxon /A /A /A /A /A /A RegistryCxn A locally-installed Java runtime environment is required for external document editing in E-WorkBook 9.x. The listed Java update refers to the earliest release tested at IDBS to guarantee support for this feature. ote that a locallyinstalled Java runtime environment is not required for E-WorkBook This replaces the previous Send to EWB application, which was available up to & including version General otes For support information about Display Pages and PDF generation using the E-WorkBook Suite Web Client, please see the "E-WorkBook Web Feature Support Matrix" document. PKI authentication and signing is not supported by the E-WorkBook web client. ID Business Solutions Confidential 8 of 28

9 E-WorkBook Application Server Operating system Server 2008 Server 2012 Solaris 10 Linux 5 Linux 6 Linux 7 R2 R2 64Bit 64Bit 64Bit 64Bit 9.4.x S x 10.2.x E-WorkBook Spreadsheet Server Spreadsheet Server Spreadsheet Server Load Balancer Server 2008 Server 2012 Linux 5 Linux 6 Linux 7 Server 2008 Server 2012 Linux 5 Linux 6 Linux 7 R2 R2 64Bit 64Bit 64Bit R2 R2 64Bit 64Bit 64Bit 10.0.x 10.1.x S S 10.1.x S S 10.2.x S S 10.3.x S S E-WorkBook Web Chemistry Server Server 2008 Server 2012 Linux 5 Linux 6 Linux 7 R2 R2 64Bit 64Bit 64Bit 10.x S E-WorkBook Legacy Update Server Server 2008 Server 2012 Linux 5 Linux 6 Linux 7 R2 R2 64Bit 64Bit 64Bit 10.0.x S 10.1.x S 10.2.x S 10.3.x S otes The Web Chemistry Server is required to save and search on chemical structures in the Web client only. The Legacy Update Application Server is required to allow the E-WorkBook 9.x desktop client to be upgraded to E-WorkBook using Assisted Deployment. ID Business Solutions Confidential 9 of 28

10 E-WorkBook Oracle Database Server Server Operating System Oracle Server 2003 Server 2008 Server 2012 Solaris 5.10 (Solaris 10) Linux 5 Linux 6 Linux x 12.1.x RAC 64Bit R2 R2 64Bit 64Bit 64Bit 64Bit 64Bit 64Bit 9.4.x S x 10.2.x 10.3.x otes Oracle 12c is supported in E-WorkBook and above, and has been tested using version Enterprise only. Please note that only installs are supported; to upgrade from Oracle 11, E-WorkBook must first be upgraded to before following the "E-WorkBook Upgrading or Migrating To Oracle 12c" document to migrate to a new server running Oracle 12. For E-WorkBook and above, Oracle 12c is only supported on Server 2012 R2 and Linux 7; Oracle 11 is only supported on Server 2008 R2 and Linux 5 & 6. For E-WorkBook 9.2, 9.3, 9.4 and 10.0 upgrades, Oracle or above must be installed to address Oracle defects corrected by Oracle in this release. IDBS Support recommends installing the latest Oracle patchset. Please note Oracle has only been explicitly tested against E-WorkBook and above. "IDBS have observed that performing an out-of-place Oracle upgrade on an E-WorkBook database will encounter Oracle defects related to Oracle text indexing and CDC functionality (CDC in E-WorkBook and below). Therefore IDBS strongly recommend that a new Oracle instance is created at the required Oracle version and the IDBS export-import procedure is used to migrate an E-WorkBook database. This procedure is described in the E-WorkBook Suite Database Export Import Guide; a version for each E-WorkBook release is available on the Customer Support Portal. For more information see KnowledgeBase article KB " ID Business Solutions Confidential 10 of 28

11 InforSense for E-WorkBook Operating System Support Server 2003 Server 2008 Server 2012 Server 2012 Linux 4 Linux 5 Linux 6 Solaris 5.10 (Solaris 10) 64Bit R2 R1 R2 64Bit 64Bit 64Bit 64Bit 1.0.x S S 1.1.x S 9.4.x 10.x (OSX) 6 (OSX) x C C C C 1.1.x C C C C 1.0.x 1.1.x IDBS Software E-WorkBook Admin Portal Web Browser Internet Exporer Firefox Safari 1.6.0_ _ _ _25 InforSense for E-WorkBook Software Compatibility InforSense for E-WorkBook Java Runtime Support Client Oracle MySQL SQL Server DB2 Postgres Server InforSense for E-WorkBook Database Connector Vendor Support MS Office Excel 10.2.x 11.2.x 5.0.x x 8.2.x RAC 64Bit 64Bit 64Bit 64Bit 64Bit 64Bit 64Bit 1.0.x 1.1.x otes Please refer to the E-WorkBook Software Support Matrix for client OS, Citrix and language support requirements PKI authentication is not supported when using InforSense for E-WorkBook It is highly recommended that Java Automatic Update is disabled on client machines using the Java Control Panel The IDBS Structure Viewer and Convert Structure Format nodes are only supported on servers running 32 or 64 bit and on the client machine running 32 or 64 bit. IDBSChemRenderer plug-in should not be installed at all on the different configurations. The supported OS version for the IDBS Chemistry is a superset of those supported for InforSense for E-WorkBook. ID Business Solutions Confidential 11 of 28

12 E-WorkBook Hub Compatibility x Translational Sciences Hubs Biomolecular Hub Clinical Data Hub otes The version of the Hub refers to the database version of this release and their compatibility with specific E-WorkBook versions. E-WorkBook PKI authentication is not supported when using the IDBS Hubs. ID Business Solutions Confidential 12 of 28

13 Firefox E-WorkBook Inventory Client Internet Explorer Safari 45.2 ESR 52 ESR Chrome C C C C C C C C C C C C C C C C C C C C C C C C C C C C C x E-WorkBook Inventory IDBS Compatibility E-WorkBook otes 1 Support for a particular E-WorkBook release is for the version of Chrome that has been defined; this is the current version of Chrome available at the time of testing ID Business Solutions Confidential 13 of 28

14 E-WorkBook Inventory Application Server Server 2008 R2 Server 2012 R2 Linux 6.2+ Linux 7.0+ Java Runtime Java 8 Python Python 3 64Bit 64Bit 64Bit 64Bit 1.8.0_60 64Bit ID Business Solutions Confidential 14 of 28

15 E-WorkBook Inventory MongoDB Database Server 3.0.x MongoDB 3.4.x MongoDB Server Operating System Server 2008 R2 Server 2012 R2 Linux 6.2+ Linux Bit 64Bit 64Bit 64Bit 64Bit 64Bit otes The E-WorkBook Inventory is only supported on a subset of the E-WorkBook browser and platform systems. E-WorkBook PKI authentication is currently not supported in E-WorkBook Inventory ID Business Solutions Confidential 15 of 28

16 E-WorkBook Request Web Browser E-WorkBook Request FireFox Internet Explorer Safari C C S S C 60 E-WorkBook Chrome 1 E-WorkBook Request IDBS Compatibility S 2 1 Support for E-WorkBook Request is for the version of Chrome that has been defined; this is the current version of Chrome available at the time of testing. Support for Chrome is listed as Supported rather than Certified due to the automatic updates of this browser. 2 Raising work from the Spreadsheet is not supported, but users can still raise work from within Request, track status and use SSO. ID Business Solutions Confidential 16 of 28

17 E-WorkBook Connect Web Browser FireFox Internet Explorer Safari Chrome 1 C C S S C 60 E-WorkBook Connect Spreadsheet Support 2 E-WorkBook Connect Stoichiometry Support 2 E-WorkBook Connect IDBS Compatibility E-WorkBook Compatibility E-WorkBook Connect 2 E-WorkBook Connect IDBS Compatibility ActivityBase Compatibility 9.0.x Support for E-WorkBook Connect is for the version of Chrome that has been defined; this is the current version of Chrome available at the time of testing. Support for Chrome is listed as Supported rather than Certified due to the automatic updates of this browser. 2 IDBS compatibility with E-WorkBook Connect is related to the version of the IDBS products that can be used with ConnectBot. ID Business Solutions Confidential 17 of 28

18 ActivityBase Suite (this includes all related utilities e.g. Object Manager) Client Operating System MS Office Oracle Client Language Support 7 32 or 64 Bit x 12.1.x 64Bit 10 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit 8.1.x x 8.5.x 9.0.x 9.1.x 9.2.x European O/S & MS Office Japanese O/S & MS Office ActivityBase Suite Software Compatibility ActivityBase XE SARview XLfit Chemistry Drawing Packages 7.8.x 8.0.x 8.1.x 8.3.x 8.4.x 8.5.x 9.0.x ISIS Draw Symyx Draw Biovia Draw x S 8.3.x S 8.4.x S 8.5.x S 9.0.x S 9.1.x S 9.2.x S ActivityBase Web Browser Support Internet Explorer Web Browser Firefox (ESR) Chrome /64bit x C C C C x C C C x C 3 C C C C x C 3 C C C C x C C C x C C C x C C C 55 C 9.1.x 9.2.x Edge x x ChemDraw Accelrys Draw otes 1 For E-WorkBook integration, please refer to the E-WorkBook Client E-WorkBook IDBS Compatibility section 2 Support for Chrome on the ActivityBase 8.1.x and above web client is listed as Supported rather than Certified due to the automatic updates of this browser. Testing was carried out using a range of versions between 33 and 50; the table lists the latest release of Chrome that was tested for this version. For further information on Supported and Certified browsers, please refer to the following document: IDBS Web Browser Support Information statement Support for PAPI plug-ins has been desupported from Chrome version 45. See: ID Business Solutions Confidential 18 of 28

19 As the chemistry rendering functionality in the web client (versions 8.1 to 8.4) relies on PAPI, this means editing of chemical structures is no longer possible in Chrome in these versions. 3 Due to a known issue in ActivityBase 8.5, Internet Explorer 10 will not currently return chemical structures from the Marvin JS renderer. See KB for more details. Internet Explorer 10 has been desupported in ActivityBase 9. Support for Firefox refers to the extended support release (ESR) versions only. Java is required for editing chemical structures in the ActivityBase 8.1 to 8.4 web client. ActivityBase 8.1.x supports Java 7 update 67. ActivityBase 8.3.x/8.4.x supports Java 8 update 45. ote that ActivityBase 8.5 and above no longer have requirements on Java to edit chemical structures. The following must be present or checked for each client running ActivityBase: Microsoft Internet Explorer A supported version of Microsoft Office A supported version of the Oracle Client.ET Framework (note: the appropriate version is provided with the installation media): -.ET 4.0 for ActivityBase 8.1.x and above -.ET 4.6 for ActivityBase 9.0.x and above If installing the IDBS Meta Data Administration Console (MAC) it is necessary to install the Oracle provided OLEDB driver on the client workstation. If using the Oracle Data Provider for.et (ODP.et) to connect with IDBS.et applications such as Plate Creator and Reporter with Oracle 10 it is necessary to use those components installed with the provided ODAC exe Prerequisites file. The ODP.et components supplied with Oracle cause connection problems with these tools. Old style ActivityBase Templates e.g. Standard 4.0, HTS 4.0 and UHTS 4.0 are no longer supported. Support for these ceased on the 2nd of April Running the ActivityBase system, client - Fileserver - Application Server - Oracle Database Server, is only supported in a LA (Local Area etwork) environment. IDBS do not support the use of the ActivityBase Suite over a WA (Wide Area etwork). It is recommended that the connectivity between the ActivityBase Client and the Oracle Server, Application Server and File Server be at least 100MB/s. Ideally network latency not exceeding 50ms roundtrip time. ID Business Solutions Confidential 19 of 28

20 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 8.1.x x /A S /A 8.5.x /A S /A 9.0.x /A S /A 9.1.x /A S S /A 9.2.x /A S S /A 8.1.x x 9.0.x 9.1.x 9.2.x 9.0.x 9.1.x 9.2.x Server 2003 Server 2003 Server 2012 R2 Solaris 5.9 (Solaris 9) Solaris 5.10 (Solaris 10) ActivityBase Suite Application Servers Server 2008 R2 Server 2008 R2 Server 2008 ActivityBase Web Chemistry Server R1 R2 R1 R2 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit Server Server Server SAMBA 2008 R R Conf. 3 Conf. 4 Conf. 5 64Bit Linux 4 /A ActivityBase Suite Oracle Database Server Server Operating System Operating System 64 Bit 64 Bit Server 2008 File Server Operating System Server 2012 ScreeningBot (XE Server) Server 2012 R2 ActivityBase Compatibility 8.1.x x /A 9.x.x 64Bit Linux 5 Web Server Operating System XE Compatibility 8.1.x x /A Server 2012 Operating System Linux 5 Linux 6 Linux 7 9.x.x 64Bit Linux 6 ActivityBase Compatibility 8.1.x x 8.5.x 9.x.x Linux 7.2 Citrix Support 10.2.x Oracle 11.2.x 12.1.x RAC S /A /A otes Server 2012 R2 refers to the Standard edition only. ActivityBase 8.1.x and above supports Oracle only. ActivityBase 8.5.x and above also support Oracle 12c. on-chemistry customers may run ActivityBase on any server hardware supported by the indicated Oracle version. IDBS Chemistry customers must adhere to the Oracle Database Server defintions shown above. ScreeningBot (IDBS ActivityBase XE Server) is only available to customers with an XE licence. ID Business Solutions Confidential 20 of 28

21 ActivityBase XE Client Operating System MS Office Oracle Client Citrix Support x ActivityBase Compatibility 32 or 64Bit 64Bit 64Bit 32Bit 32Bit 32Bit 32Bit 32 or 64Bit 32Bit 64Bit 8.1.x 8.3.x 8.4.x 8.5.x 9.0.x 9.1.x 9.2.x 8.0.x 8.1.x 8.3.x 8.4.x 8.5.x 9.0.x 9.1.x 9.2.x 12.1.x Conf. 4 Conf x x 8.4.x 8.5.x x 9.1.x 9.2.x ActivityBase XE High Content Screening PerkinElmer Columbus HCS Provider Thermo Scientific Cellomics GE I Cell Analyzer S S S otes XE 7.7 and above require.et 4.0 or higher. Support for 8.1 is limited to XE 7.8 and above when used with a version of ActivityBase that is supported on 8.1, i.e. XE 8.1 and above. "ActivityBase XE" refers to the XE Designer and Runner applications that run with the ActivityBase Desktop client. For use of XE Runner Standalone, see the table below. Running the ActivityBase system, Client - Fileserver - Application Server - Oracle Database Server, is only supported in a LA (Local Area etwork) environment. IDBS do not support the use of the ActivityBase Suite over a WA (Wide Area etwork). It is recommended that the connectivity between the ActivityBase Client and the Oracle Server, Application Server and File Server be at least 100MB/s. Ideally network latency roundtrip time should not exceed 50ms. For the MDCStore HCS Provider, please contact IDBS Support. For the platform support requirements for the ScreeningBot (XE Server), see the previous page. ID Business Solutions Confidential 21 of 28

22 XE Runner Standalone Operating System Office Citrix Support Conf. 4 Conf. 5 ActivityBase Compatibility 64Bit 64Bit 64Bit 32Bit 32Bit 32Bit 32Bit 8.3.x 8.4.x 8.5.x 9.0.x 9.1.x 8.3.x 8.4.x 8.5.x 9.0.x 9.1.x 9.2.x otes XE Runner Standalone requires.et 4. This will be installed by the client install pack if it is not already installed. XE Runner Standalone does not require an installation of ActivityBase or an Oracle client. Multiple versions of XE Standalone are supported on the same computer. The more recent version should be installed last. 32 bit is not supported. ID Business Solutions Confidential 22 of 28

23 SARview Client Operating System MS Office Citrix Support Language Support XP Vista Bit 32Bit 32 or 64Bit 64Bit 64Bit 32Bit 32Bit 32Bit 32Bit 32Bit S 8.0.x 7 ActivityBase Compatibility 8.1.x x 9.1.x x SARview IDBS Software Compatibility S S S S S Conf. 3 Conf. 4 Conf. 5 Chemistry Drawing Packages European O/S & MS Office ChemDraw ISIS Draw Symyx Draw Accelrys Draw Japanese O/S & MS Office S S S otes 1 SARview refers to the version provided in two versions of the SARSuite product and support for SARview 7.x is only for version and above. 8.1 support is limited to SARview Office 2010 support for SARview 7.x is only for version and above. Office 2013 support is limited to SARview Support for SARview does not include exporting reports to Excel which contain images (structures, curves etc) SARview has been tested on Oracle 12c. Please see KnowledgeBase article KB for details on configuration of the SQLET.ORA file. SARview 7.x requires Microsoft.et Framework version 3.5 to be installed. Running the SARview client - Oracle Database Server, is only supported in a LA (Local Area etwork) environment. IDBS do not support the use of SARview over a WA (Wide Area etwork). It is recommended that the connectivity between the SARview Client and the Oracle Server be at least 100MB/s. Ideally network latency not exceeding 50ms round trip time. ID Business Solutions Confidential 23 of 28

24 SARgen Client Operating System MS Office Oracle Client Citrix Support Language Support XP Vista x 11.2.x 12.1.x 32Bit 32Bit 32 or 64Bit 64Bit 64Bit 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit Conf. 3 Conf. 4 Conf. 5 European O/S & MS Office Japanese O/S & MS Office S IDBS Software Compatibility ActivityBase Compatibility 7.4.x 8.0.x 8.1.x x otes refers to the version of SARgen included in SARSuite to refers to the version of SARgen included in SARSuite refers to the version of SARgen included in SARSuite and support for SARgen 7.4.x is only for version and above. Office 2010 support for SARgen 7.4.x is only for version and above. The SARgen Client launches in 32 bit mode on 64-bit 7 and 10 and requires a 32-bit Oracle Client. Running the SARgen client - Oracle Database Server, is only supported in a LA (Local Area etwork) environment. IDBS do not support the use of SARgen over a WA (Wide Area etwork). It is recommended that the connectivity between the SARgen Client and the Oracle Server be at least 100MB/s. Ideally network latency not exceeding 50ms roundtrip time. ID Business Solutions Confidential 24 of 28

25 Reporter Client Operating System MS Office Oracle Citrix Support Language Support XP Vista x 11.2.x 12.1.x Conf. 3 Conf. 4 Conf. 5 European O/S & MS Office Japanese O/S & MS Office 32Bit 32Bit 32 or 64Bit 64Bit 64Bit 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit 64Bit S S S Reporter IDBS Software Compatibility ActivityBase E-WorkBook Chemistry Drawing Packages Compatibility Compatibility ChemDraw ISIS Draw Symyx Draw Accelrys Draw 7.4.x 8.0.x 8.1.x x 9.2.x 9.3.x 9.4.x 10.x S S S S S otes 7 and Office 2010 support for Reporter 7.4.x is only for version and above. 8.1 and Office 2013 support is for Reporter only. The Reporter Client launches in 32 bit mode on 64-bit 7 and requires a 32-bit Oracle Client. Currently only Oracle 11 clients have been tested. Running the Reporter client - Oracle Database Server, is only supported in a LA (Local Area etwork) environment. IDBS do not support the use of Reporter over a WA (Wide Area etwork). It is recommended that the connectivity between the Reporter Client and the Oracle Server be at least 100MB/s. Ideally network latency not exceeding 50ms roundtrip time. Platform Support for Reagent Finder for E-WorkBook is defined as the supported Reporter releases for a particular E-WorkBook version. Reagent Finder is not supported in E-WorkBook 10. The Reporter database install has been tested on Oracle 12c in line with ActivityBase 8.5 support. The Oracle 12c client has not been tested and so is support with an Oracle 11 client only. ID Business Solutions Confidential 25 of 28

26 7 32 or 64Bit Bit 64Bit 32Bit or 64Bit 32 or 64Bit XLfit Client Operating System MS Office Citrix Support Language Support 32 or 64Bit Conf. 3 Conf. 4 Conf. 5 European O/S & MS Office Japanese O/S & MS Office ActivityBase Compatibility 8.0.x 8.1.x x 5.4.x S 5.5.x S otes XLfit is only supported on Microsoft operating systems as indicated above. XLfit does not support any Apple Mac operating systems. ID Business Solutions Confidential 26 of 28

27 otes Server 2003 Server 2008 Solaris 5.9 (Solaris 9) Solaris 5.10 (Solaris 10) Linux 3 Linux 4 Linux x 11.1.x 11.2.x 12.1.x 32 or 64Bit 64Bit 64Bit 64Bit 32Bit 32Bit 64Bit 32Bit 64Bit 32 or 64Bit 64Bit 32Bit 64Bit 64Bit 7.x S 8.0.x 8.2.x S On Solaris systems a set of patches will be required as part of an Oracle Installation. Further software products, patches and packages may also be necessary for the installation of Oracle. The two required patches for IDBS Chemistry are: This is the C++ standard library patch This is the maths library libm patch Please install the latest updated patches for Solaris. Server Operating System To check if a given patch is present (e.g., ) enter (as root): 1. Type the following: patchadd -p grep will show all versions of the patch you have, and you need to have at least the required dash-revision or higher. Patch: Obsoletes: Requires: Incompatibles: Packages: Only SPARC versions of Solaris are supported for IDBS Chemistry. ChemXtra Oracle RAC Support ChemIQ Client Operating System Language Support Chemistry Drawing Packages XP Vista 7 European O/S & MS Japanese O/S & MS ChemDraw ISIS Draw Symyx Draw 32Bit 32Bit 32 or 64Bit Office Office x S S S S 8.0.x S S 8.2.x S S S otes IDBS only support ISIS advanced stereochemical representations available in ISIS Draw 2.5 and above, in Chemistry Technology version 8.x and above ID Business Solutions Confidential 27 of 28

28 7 8.x Conf. 3 Conf. 4 Conf. 5 32/64 Bit 64Bit 64Bit Bit 32Bit 32Bit 64Bit 32/64 Bit 32/64 Bit Mac OS X Language Support 5.0.x S S S S S 5.1.x x S S S S S 6.0.x S S S S S 6.1.x x S S S S S 6.4.x S S S S S S S S S S S S S S S Quantrix Qloud Web Browser ipad Chrome Internet Explorer IE 11+ Edge Firefox Safari Safari Quantrix Client Operating System MS Office Citrix Support Mac OS X European O/S & MS Office Japanese O/S & MS Office otes Support for OS X is for Intel-based Macs running Java. For versions of Quantrix up to 5.0, Java 6 is required; for Quantrix 5.1 to 5.3, Java 7 is required; for Quantrix 6.x to 18.x, Java 8 is required. Quantrix s 1.x, 2.x and 3.x have reached end of life and are not longer actively developed or supported. We recommend 32bit version to have 800MB of RAM available on the system. Quantrix Qloud browser support shows the web browsers tested against the latest release of the Qloud. Testing on tablets is limited to the ipad, running Safari provided with ios version 9.2 and above. ID Business Solutions Confidential 28 of 28