XN120 PC Pro Guide Getting Started Rev 1.2 (January 2007)

Transcription

1 This guide explains the PC programming tool, Pre config files, and common areas to customise from the Pre Config files for the XN120 Telephone System. The guide also explains the various methods of connecting to the XN120 in order to use the PC Programming tool. Please keep all information supplied for future reference. XN120 PC Pro Guide Getting Started Rev 1.2 (January 2007)

2 XN120 PCPro Getting Started Guide Contents 1. Introduction XN120 PC Programming Tool... 4 Installing the XN120 programming tool...4 EXIFU card and Connections for PCPro...6 Setting up TCP/IP Addressing on your PC...8 Opening PCPro...10 Opening PCPro for the first time...10 Establish Communication with the XN PCPro Via Ethernet...12 PCPro via Serial...13 Remote Access - PCPro via DDI to Remote Access - PCPro via Modem...21 Using the Pre Config files...26 If the XN120 has a different hardware config than the PCPro Pre Config file...26 Uploading data to XN Downloading data From the XN Overview of PCPro Programming Interface Selecting and Viewing a Program...38 Common Icon and Operations Making Changes to the Configuration Extension Numbering...44 Extension Naming...45 Pick up group allocations...46 Page Group Allocation...47 Department Groups...48 Function Keys...51 Analogue Outgoing Trunk Access...55 ISDN Outgoing Trunk Access...58 Analogue Trunks Incoming Routing...61 ISDN Trunks Incoming Routing...64 Caller ID (CLI) Analogue Trunks...70 Caller ID (CLI) ISDN Trunks...72 Toll Restriction Allocation...72 Toll Restriction Edit...73 Speed Dials...79 Appendix What will the Pre-Config files setup...81 Alog Pre Config Changes from Factory Default...81 ISDN Pre Config Changes from Factory Default

3 XN120 PC Programming Tool 1. Introduction This guide explains the installation and operation of the XN120 PC programming tool (PCPro). With PCPro you will be able to create a new customer configuration off line and upload to an XN120 system. You can also download whole or parts of the XN120 configuration for editing or backup. We also provide some Pre Config files that are intended to be used by installers that are not familiar with the XN120 system. These have the basic settings for a typical customer and enable the installer to quickly setup the XN120 system for either analogue trunk or ISDN DDI working. The guide covers the following main points. 1. Installing the XN120 PCPro programming tool 2. Connecting your PC to the XN Setting the IP address of your PC s NIC 4. Upload/Downloading the XN120 configuration 5. Loading the Pre Config files 6. How to edit program commands from Pre Config Data. Pre Config files These files contain UK set up and basic operation, designed to create a starting point for all new installs Once uploaded the XN120 should only require minimal changes to meet the customer s requirements. At the end of this guide both Pre Config files are detailed, showing the changes from a Default XN120 system. Changing the Pre Config Files All commands have been changed within the Pre Config files are detailed in this guide along with screen shots from PCPro. The screen shots show the Pre Config data. (Starting data). Each command details how to navigate to each program and which part should be edited editing. Pre Config data can be edited and saved without being connected to system (off line). Programming numbers are also included that act as quick reference for editing the config at a later date (or editing via the system phone as the programming numbers are the same). 3

4 XN120 PC Programming Tool 2. XN120 PC Programming Tool Installing the XN120 programming tool Minimum Requirements The Topaz PCPro will be installed into the following PC specifications; 1 Processor Pentium II 500MHz equivalent or higher 2 RAM 128MB 3 Hard Disk Drive Space 20MB 4 Monitor Resolution 800 X 600 pixels or higher 5 OS (Operating System) Microsoft Windows 98SE/2000/XP 6 Drive CD-ROM Drive Mouse 7 Others (depending on connection type) NIC - Network Interface Card Serial COM port Important Points 1. Only one person is allowed in programming mode at a time. An error message will be received if trying to log on while another user is already in programming mode. 2. When updating the PCPro software, it is recommended that you should first remove the existing software version. 3. After connect PC with Topaz System, if nothing is carried out about 15 minutes, a session will be cut off by Topaz main software. Procedure 1. Insert the XN120 Technical Support CD into the CD-ROM Drive of your PC. 2. From My Computer, Click CD drive and Click Setup exe to start the installation. 3. Click Next> to appear the License Agreement. Click Check box. 4

5 XN120 PC Programming Tool 4. Click Next> to appear the Installation Directory. Check the Installation Directory. 5. Click Next> to appear the Shortcut Folder. 6. Click Next> to appear the following dialog box. And Click Finish to complete the Installation. 7. Important Message will appear and Click Next> to show the Installation completed message. Click Finish to complete the XN120 PCPro installation. And XN120 PCPro Icon will appear on your Desktop screen. Creating Customer saved files folder You may also want to copy the Pre Config files from the CD onto your PC, this folder can also be used use to save any XN120 customer configs. Procedure For example, to copy the files into a folder on your desktop. 1. Right click anywhere in desktop, select new folder. 2. Locate new folder highlight right click rename 3. Rename to - XN120 Customer files 4. Open folder XN120 Customer files and right click new folder 5. Locate new folder highlight right click rename 6. Rename to - XN120 Pre Config 7. Copy both Pre Config files from CD to this folder 5

6 EXIFU Card & Connections for PCPro EXIFU card and Connections for PCPro There are two methods of connecting your PC directly to the XN120 system in order to use PCPro. Ethernet Connection You will need the EXIFU-A card installed in the XN120. Connect the Ethernet socket of the EXIFU-A card to a NIC card on your PC. This can be either via LAN or directly via a LAN cross cable. You will need to setup the NIC in your PC before you can communicate with the XN120. Serial Connection You will need either the EXIFU-A or EXIFU-B card installed in the XN120. Connect the serial (RS232 9-pin) socket of the EXIFU card to a serial COM port on you PC. You will need to setup the COM port in your PC before you can communicate with the XN120. There are also two methods of connecting via a dial in call on one of the trunks of the XN120 (remote access). ISDN DDI to 830 You will need a DDI number routed to a special code in Program The special code is 830, a data call to the DDI number will be able to connect to the PC Programming interface of the XN120. You do not need an EXIFU card installed in the XN120. You will need an ISDN terminal adapter connected to your PC in order to initiate the data call. Ensure that the port the terminal adapter is connected to is set to 64kbits/s (Unrestricted Digital Information). ISDN or Analogue trunk to a modem You will need either the EXIFU-A or EXIFU-B card installed in the XN120. Connect the serial (RS232 9-pin) socket of the EXIFU card to a modem. The modem is accessed either by routing a trunk/ddi directly to it or by a transferred call from any user on the XN120. You will need to setup the serial port of the EXIFU card before it can be used for PCPro via a modem. (A PC running a terminal application and connected via a serial cross cable is required to setup the EXIFU card.) You will need a modem connected to your PC in order to initiate the call. BRIU Card With DDI to 830 setup ISDN ISDN BRI ISDN Terminal Adapter 6

7 EXIFU Card & Connections for PCPro Cable pin connections LAN Straight Cable (RJ-45) Pin Number To Pin Number LAN Cross Cable (RJ-45) Pin Number To Pin Number Serial Cross Cable (D-sub 9 pin) Signal Name Pin Number To Pin Number Signal Name RD 2 3 TD TD 3 2 RD DTR 4 6 DSR SG 5 5 SG DSR 6 4 DTR RTS 7 8 CTS CTS 8 7 RTS 7

8 Setting up TCP/IP Addressing on your PC Setting up TCP/IP Addressing on your PC You will need to setup the NIC on your PC before you can communicate with the Ethernet port on the EXIFU card. The setting will be different, depending on your connection method; via LAN cross cable or via the customer LAN. If you have a new XN120 system (at default) it will have: IP address = Sub Net Mask = These are set by program on the XN120. Your NIC card must have a fixed IP address within the range to and a suitable sub net mask. If the EXIFU is connected to the customers LAN then the IP address of the XN120 will be within the range of the customers LAN. You will need to confirm your NIC settings with the network administrator. The IP address of the XN120 is set by Program , you will need this when you connect to the XN120 via PCPro. Procedure *The following windows are using Windows 2000 professional. 1. Click START-> SETTING-> NETWORK CONNECTIONS (Network and Dial-up Connection). The following Windows appears. 2. Right-Click on the LOCAL AREA CONNECTION Icon and Click on PROPERTIES. 8

9 Setting up TCP/IP Addressing on your PC 3. In the list if items, Click on the INTERNET PROTOCOL (TCP/IP) and then Click on PROPERTIES. In the Internet Protocol (TCP/IP) Properties window that appears. 4. Click on USE THE FOLLOWING IP ADDRESS button 5. Enter the following: IP Address: Subnet Mask: if you are connecting to a new (default) XN120. If you are connecting via the customer LAN you should check your settings with the network administrator. 6. Click OK. Then Click OK. 7. Close the NETWORK CONNECTIONS window. 9

10 Opening PCPro Opening PCPro 1. Double click the XN120 PCPro Icon on the Desktop window Opening PCPro for the first time When you open PCPro for the first time the list of program numbers will not be displayed down the right hand side. They can be enabled by selecting the Search Tree Bar as shown below. 1. Maximize screen 2. Click View 3. Click View Search Tree Bar 10

11 Establish Communication with the XN120 Establish Communication with the XN120 Before you can upload/download the XN120 configuration you will need to establish communication between your PC and the XN120 system. The method of communication depends on how you are connection to the XN120: Ethernet, Serial, Remote via DDI to 830 or remote via a modem. You do not need to establish communication if you want to edit/view a configuration off line. For example, most users prefer to download the entire configuration from the XN120 and then disconnect the communication; make any changes off line and then re-connect to upload to the XN120. This is especially useful for remote access, as it will save on call costs. 11

12 PCPro Via Ethernet PCPro Via Ethernet You can use PCPro to establish the communication to the XN120 if you are connected via a LAN cross cable or the customer s LAN. 1 Click Communication Tab, click Connect (or press F5). 2 In the Connection window, which appears, enter the XN120 user name, password, and IP address defined in Program (Default ) Installer level Password CASE SENSITIVE User Name TOPAZ Password Click CONNECT. Communication is established between PCPro and XN120 system via the LAN connection and Main Screen will appear. The Connect icon greys out and the Upload, Download & Disconnect icons become available) If there is no connection available to the XN120 you will see an error message indicating that PCPro is unable to connect to the KSU. Check your cables and Network Connection settings. 12

13 PCPro via Serial PCPro via Serial Before you can use PCPro to communicate with the XN120 you must establish a dial up session using the COM port of your PC. Creating a Dial Up Session for Local Access via Serial. 1. Click Start -> Settings -> Network Connections and select Create New Connection 2. In the New Connection screen click Next 3. In the Network Connection Type select the Set up an advanced connection and click next 4. In the Advanced Connection Options screen select Connect directly to another computer and click Next 13

14 PCPro Via Serial 5. In the Host or Guest screen select Guest and click Next 6. In the Connection Name screen enter a name for the connection. 7. In the Select a Device screen select the COM port that you will connect the serai cross cable to on your PC 8. In the Connection Availability screen select My Use only and click Next 14

15 PCPro via Serial 9. In the Completing the New Connection Wizard click Finish 10. You will then be shown the connection screen. If you want to establish the connection then click Connect (enter the User Name and Password) otherwise click Cancel. Installer level Password CASE SENSITIVE User Name TOPAZ Password To connect via the Serial dial up session at any time select the session (eg XN120 via Serial) from the list within the Network Connections screen. You will see this screen. 11. When you select Connect you will see the connection screen for a brief time and then it will close. 12. You have now established comunication between your PC and the XN120 via the serial cross cable. 15

16 PCPro Via Serial You now need to connect to the XN120 with PCPro. 13. Go to the XN120 PCPro screen and select Click Communication Tab, click Connect (or press F5). 14. In the Connection window, which appears, enter the XN120 user name, password, and IP address (this is a a fixed IP address used by PCPro to identify the serial dial up session). Installer level Password CASE SENSITIVE User Name TOPAZ Password Click CONNECT. Communication is established between PCPro and XN120 system via the Serial connection and the Main Screen will appear. The Connect icon greys out and the Upload, Download & Disconnect icons become available) If there is no connection available to the XN120 you will see an error message indicating that PCPro is unable to connect to the KSU. Check your cables and settings. 16

17 PCPro via DDI to 830 Remote Access - PCPro via DDI to 830 Before you can use PCPro to communicate with the XN120 you must establish a dial up session using the ISDN terminal adapter connected to your PC. You will also need to route one of the DDI numbers within the XN120 to destination 830 in program Before creating the dial up session ensure that your ISDN terminal adapter is installed and available on your PC. Ensure that the port the terminal adapter is connected to is set to 64kbits/s (Unrestricted Digital Information). Creating a Dial Up Session for Remote Access via DDI to Click Start -> Settings -> Network Connections and select Create New Connection 2. In the New Connection screen click Next 3. Select the Connect to the network at my workplace and click next 4. In the Network Connection screen select Dial up connection and click Next 17

18 PCPro Via DDI to If you have more that one device available you will be prompted to select it. Select the ISDN terminal adapter and click Next. 6. In the connection name screen enter a name for the dial up session and click Next 7. In the Phone Number to Dial screen enter the number required to reach the DDI at the remote XN120 site (the DDI routed to 830) 8. In the Connection Availability screen select My use only and click Next 9. In the Completing the New Connection Wizard click Finish 18

19 PCPro via DDI to You will then be shown the connection screen. If you want to establish the connection then click Connect (enter the User Name and Password) otherwise click Cancel. Installer level Password CASE SENSITIVE User Name TOPAZ Password To connect via the ISDN terminal adapter dial up session at any time select the session (eg XN120 via DDI 830) from the list within the Network Connections screen. You will see the screen shown below. 11. When you select Connect you will see the connection screen for a brief time and then it will close. 12. You have now established comunication between your PC and the XN120 via the ISDN terminal adapter. 19

20 PCPro Via DDI to 830 You now need to connect to the XN120 with PCPro. 13. Go to the XN120 PCPro screen and select Click Communication Tab, click Connect (or press F5). 14. In the Connection window, which appears, enter the XN120 user name, password, and IP address (this is a a fixed IP address used by PCPro to identify the serial dial up session). Installer level Password CASE SENSITIVE User Name TOPAZ Password Click CONNECT. Communication is established between PCPro and XN120 system via the ISDN Terminal adapter and the Main Screen will appear. The Connect icon greys out and the Upload, Download & Disconnect icons become available) If there is no connection available to the XN120 you will see an error message indicating that PCPro is unable to connect to the KSU. Check your cables and settings. 20

21 PCPro via Modem Remote Access - PCPro via Modem Before you can use PCPro to communicate with the XN120 via the modem connected to the EXIFU you must carry out the following steps: 1. Setup the serial port of the EXIFU to accept the remote access via the modem. 2. Setup the modem for connection to the serial port EXIFU card. 3. Connect the modem to the serial port. 4. Setup the dialling in method to access the modem. 5. Setup a dial up session on your PC. 1. Setup the EXIFU serial port to accept remote access via a modem. You will need to setup the serial port of the EXIFU card before it will operate correctly when it is connected to a modem for remote access with PCPro. To do this you will need: The EXIFU card installed in XN120 system. Ensure the link CN10 on the EXIFU card is set to N (when set to D the serial port will be used for debug operation). The XN120 must be powered on. Confirm the Baud rate of the serial port with Program (default = 2 which is bps, change this to 3 for bps to increase the up/download speed) Your PC with a Terminal Application available. The Terminal Application should be set to use a COM port on your PC (eg COM1) with the same Baud rate and serial settings as the EXIFU card bps (or 38400bps) 8 Data bits No Parity 1 Stop bit Hardware flow control A Null modem (serial cross) cable. Connect the COM port of your PC to the serial port of the EXIFU card using a Null Modem (serial cross) cable. The pin connections of the serial cross cable are shown earlier in this guide. Within the Terminal Application: Type AT (return) to confirm the connection to the EXIFU card you should see OK on the screen, if not re-check the steps above. Type ATR1 (return) you will now see AT printed on the screen every 5 seconds. Type AT&W to save the setting to the EXIFU card. This is very important; if the ATR1 setting is not saved then remote access will not be available if the XN120 is powered off. You can now unplug the serial cross cable from the EXIFU. 2. Setup the modem for connection to the serial port of the EXIFU card You will need to check the modem has the correct setup before you connect it to the EXIFU card. Plug the serial port of the modem to the COM port of your PC with a straight serial cable. Within the Terminal Application: Type AT (return) to confirm the connection to the modem you should see OK on the screen, if not re-check connections and terminal settings. Type AT&C0 (return) you will see OK on the screen. Type AT&W to save the setting to the modem. This is very important; if the AT&C0 setting is not saved then remote access will not be available if the modem is powered off. You can now unplug the serial cable from the COM port of your PC. 21

22 PCPro Via DDI to Connect the modem to the EXIFU serial port / telephone port Plug the serial port of the modem to the serial port of the EXIFU card with a straight serial cable. Plug the telephone port of the modem into one of the ST ports of the XN120 system. Make a note of the extension number of the ST port (use Program to get the extension number). Power on the modem. Confirm the Auto-Answer lamp lights on the modem. 4. Setup the remote access dial in method There are two methods available to route the remote access call to the modem. Route the trunk directly to the modem. ISDN DDI If you have a spare DDI route this to the extension number of the ST port connected to the modem. Remember to set the DDI routing for all night modes that are in use! Analogue trunk Route one of the trunks to the extension number of the ST port connected to the modem. This could be via a ring group, DUD/Auto-Attendant. Place a call to the normal line and be transferred to the modem by a user. 5. Setup the dial up session on your PC Before creating the dial up session ensure that your modem is installed and available on your PC. Creating a Dial Up Session for Remote Access via a Modem. 1. Click Start -> Settings -> Network Connections and select Create New Connection 2. In the New Connection screen click Next 22

23 PCPro via Modem 3. In the Network Connection screen select Dial up connection and click Next 4. In the Connection Name screen enter a name for the dial up session and click Next. 5. In the Phone number to dial screen enter the number to access the modem at the remote XN120 system and click Next. 6. In the Connection Availability screen select My use only and click Next. 7. In the Finish screen select Finish 23

24 PCPro Via DDI to You will then be shown the connection screen. If you want to establish the connection then click Connect (enter the User Name and Password) otherwise click Cancel. Installer level Password CASE SENSITIVE User Name TOPAZ Password To connect via the modem dial up session at any time select the session (eg XN120 via modem) from the list within the Network Connections screen. You will see the screen shown below. If you need to make a voice call to a user at the remote site and ask to be transferred to the modem s extension number then enter a pause (by entering a comma, ) for the the Dial number and follow these steps: a. Plug a phone into the same socket as your PC s modem. b. With the Connect screen shown on your PC use the phone to place the call to the remote XN120. c. When your call is answered ask the user to transfer the call to the modem s extension number. (You may need to instruct them to press HOLD + extn number + TRFR). d. Click the Dial button after the user places your call on hold and then go on hook at the phone. 9. When you select Connect you will see the connection screen for a brief time and then it will close. 12. You have now established comunication between your PC and the XN120 via the modem. 24

25 PCPro via Modem You now need to connect to the XN120 with PCPro. 13. Go to the XN120 PCPro screen and select Click Communication Tab, click Connect (or press F5). 14. In the Connection window, which appears, enter the XN120 user name, password, and IP address (this is a a fixed IP address used by PCPro to identify the serial dial up session). Installer level Password CASE SENSITIVE User Name TOPAZ Password Click CONNECT. Communication is established between PCPro and XN120 system via the ISDN Terminal adapter and the Main Screen will appear. The Connect icon greys out and the Upload, Download & Disconnect icons become available) If there is no connection available to the XN120 you will see an error message indicating that PCPro is unable to connect to the KSU. Check your cables and settings. 25

26 Using the Pre Config Files Using the Pre Config files 1. At the Main Screen, Click FILE->OPEN -> Alog Pre Config or ISDN Pre Config. 2. Save file as your customers name and date (e.g. NECi 05_Feb_2005) 3. Use this manual to help customize your customer s requirements Remember: save the file regularly while you are making changes. If the XN120 has a different hardware config than the PCPro Pre Config file 1. Insert cards into the XN Set the Normal switch to OFF and power up the XN120 (COLD start the XN120) 3. After boot -switch Normal to ON 4. Connect to the XN120 with PCPro and open Pre Config 5. Upload the Pre Config file to the XN Disconnect from PCPro 7. WAIT for LED 4 to stop Flashing on the XN120 base board 8. Power Xn120 off WAIT 10 seconds 9. Power Xn 120 on 10. Connect PC Pro 11. Download All 12. Check Card Configuration Alog Pre config covers 3x8 (KSU Base unit) ISDN Pre config Covers 3x8 (KSU Base unit) and 2BRIU I (in slot 5) 26

27 Using the Pre Config Files Any addition cards the following will need to be changed to allow TRUNK ACCESS Example KSU 3x8, 308 card, 4BRIU (See example Page XX) ISDN Trunks Start 7 to 14 Trunks and order Trunk groups and order Covered in Outgoing trunk access Route 1 Access section of manual Assign P-P Function Key Program and copy command Extension Step to Function Key Delete Key 19 (Night service key) Step back to Function key Edit --- Trunk Keys to new set up Start screen 27

28 Using the Pre Config Files 1. Open copy command 2. Highlight Copy from To ALL 5. Apply 28

29 Using the Pre Config Files 6. Click Locate Extension Step - Function key Edit Key 19 enter 09 (Night service Key) 9. Apply 10. Connect to Xn120 (LAN) 11. Upload All 12. Save as Customer Name-Date-Start Example- KSU 3x8, 308 card, 4BRIU ISDN Trunks Start 7 to 14 Customer has 4 analogue lines and 3x ISDN2 ISDN are main outgoing trunks Dial 9 = select ISDN Trunks first --then in descending order (and include analogue lines) 29

30 Using the Pre Config Files 30

31 Using the Pre Config Files Slot 5 ISDN Line.. 3 -set to P-P 4 Set to P-P Key Set up Function Keys 1-4 Function Keys 5-10 Alog 1-4 Trunks ISDN 7-12 Trunks 31

32 Uploading Data to the XN120 Uploading data to XN120 Uploading Pre Config + edited data 3 Click Communication Tab, click Connect. 4 In the Connection window that appears enter the XN120 user name, password, and EXIFU IP address defined in Program (Default if your PC is connected to the Ethernet socket of the EXIFU card). Refer to a previous section of this guide for alternative connection methods. Installer level Password CASE SENSITIVE User Name TOPAZ Password Click CONNECT. The PCPro and XN120 system is connected by LAN connection and Main Screen will appear. If there is no connection available to the XN120 you will see an error message indicating that PCPro is unable to connect to the KSU. Check you cables and Network Connection settings. 32

33 Uploading Data to the XN Click communication tab again, click UPLOAD. 5 Select range All, and click Start 6. Click Close when completed. The upload should take approximately 30 seconds. 7. Click Communication tab, select Disconnect 33

34 Uploading Data to the XN120 IMPORTANT ---- (First LED on motherboard top left) LED 4 will flash, fast red after disconnecting from programming (saving data.) First upload either Alog Pre Config or ISDN Pre Config Requires power reset AFTER ---LED 4 has stopped and run light LED 2 (Yellow) Flashing normally. If the XN120 is reset before the run light begins flashing normally all uploaded data will be lost. You must then repeat the upload from PCPro to the XN

35 Downloading Data to the XN120 Downloading data From the XN120 Download Pre Config + edited data 1. Click Communication Tab, click Connect. 2. In the Connection window, which appears, enter the XN120 user name, password, and EXIFU. IP address defined in (Default if your PC is connected to the Ethernet socket of the EXIFU card). Refer to a previous section of this guide for alternative connection methods. Installer level Password - CASE SENSITIVE User Name TOPAZ Password Click CONNECT. The PCPro and XN120 system is connected by LAN connection and Main Screen will appear. 35

36 Downloading Data to the XN Click communication tab again, click DOWNLOAD. 5 Select range All, and click Start 6. Click Close when completed. The download should take approximately 30 seconds. 7. Click Communication tab, select Disconnect 36

37 Downloading Data to the XN Click FILE > Save as > Locate XN120 file> enter file customer s name and date (example NEC ) 9. Save file. 37

38 Overview of the Programming Interface 3. Overview of PCPro Programming Interface Selecting and Viewing a Program Throughout this manual you will be shown which area on the PCPro screen to select. Click on 11-xx Click

39 Locate Type data in box, use search button Overview of the Programming Interface Apply 39

40 Overview of the Programming Interface Click 11-xx to close tree Some program steps have 2 areas to locate (with 2 search buttons) 40

41 Some areas refer to slots -select to show card layout Overview of the Programming Interface This area will show which Trunk ports have been assigned Eg 2 BRIU = Trunks 4-7 In the following program step refers to BRI programming Slot 5 line 1 = Trunk 4 41

42 Overview of the Programming Interface Some areas show screen shot only- to show Pre Config data and programming area To change any data, find programming step (top left) click on tree to locate Above screen shot: Click on 21-xx, and to show screen shot. Edit data and click Apply Common Icon and Operations Common Icon and Operation are as followings; 42

43 Overview of the Programming Interface Key on top right of page shows: Which Pre Config file applies. On the very top of screen shot, will show which Pre Config file used. If both are ticked, data is same in both Pre Config files. Alog pre config ISDN pre config 43

44 Making Changes to the Configuration 4. Making Changes to the Configuration Extension Numbering Description Assign extension numbers to ports Pre config - initial data Only ports 1 to 8 assigned Extension numbers 200 to 207 IMPORTANT Any additional extension cards fitted will require extension numbers Options Range available 10-19, Procedure 1. Click on 11-xx to expand tree 2. Click on Locate port 4. Edit extension number 5. Save changes (Apply) 6. Click 11-xx to close tree Alog pre config ISDN pre config Definitions None 44

45 Making Changes to the Configuration Extension Naming Description Assign extension Names Pre config - initial data Only ports 1 to 8 assigned Extension names Ext 200 to Ext 207 Alog pre config ISDN pre config Options Up to 12 characters long Procedure 1. Click on 15-xx to expand tree 2. Click on Edit extension name 4. Save changes (Apply) 5. Click 15-xx to close tree Definitions Auto trunk line seizure = Off for all extensions. If this item is set the extension will automatically seize an outgoing trunk line when the user goes off hook. This is commonly used for faxes and modems, no need to dial 9 for outside line. This item follows trunk selection priority in SMDR Print out = Enabled for all extensions Call logging for each extension. Calling party number notification (ISDN Trunk)= Enabled for all extensions 45

46 Making Changes to the Configuration Pick up group allocations Description Assign groups to allow others in same group to pick up ringing calls. Service code 867 ( ) Alog pre config ISDN pre config Note: Faxes and modems should not be assigned to any pick up group that also contains users telephones. Place them into a separate pick up group. This will prevent a user accidentally picking up a Fax or modem call. Pre config - initial data All ports assigned to group 1 Options Extension can only be assigned to 1 group. Priority with pick up groups can be assigned. 32 groups can be assigned Procedure 1. Click on 23-xx to expand tree 2. Click on Edit Group number and Priority 4. Save changes (Apply) 5. Click 23-xx to close tree Definitions Group = 1 to 32 can be assigned Priority order = if more than 1 phone dial service code at same time, which extension will receive call. 46

47 Making Changes to the Configuration Alog pre Page Group Allocation config ISDN pre config Description All Key phones have internal speakers, which can be used to announce calls. Each extension can be assigned to paging groups and be included in all page group. Service code 801 X ( ) X = 0 -All page group, X = Group only Pre config - initial data All ports assigned to Group 1 and will receive all call page Options Internal page groups from 0 to 32 (0= no page group assigned) All call page on or off Procedure 1. Click on 31-xx to expand tree 2. Click on Locate extension number to edit 4. Enter new data 5. Save changes (Apply) 6. Click 31-xx to close tree Definitions None 47

48 Making Changes to the Configuration Alog pre Department Groups config ISDN pre config Description Department groups use pilot numbers to allow user to place calls to the group. Pilot number calls either, ring all extensions in group or Hunts (Busy/no answer) to next free extension. (Defined by priority and timer) Pilot numbers are also used in programming as an alternate to an IRG An extension can only be in one department group. Pre config initial data Pilot numbers assigned All extensions in department group 1 No conditions set Options Priority within the group defines order the order in which calls hunt around the group. The pilot numbers can be in the range or Procedure Assign Pilot number 1. Click on 11-xx to expand tree 2. Click on Add pilot number 4. Save changes (Apply) 5. Click 11-xx to close tree Define Department group members 1. Click on 16-xx to expand tree 2. Click on

49 Making Changes to the Configuration 3. Edit group and Priority 4. Save changes (Apply) 5. Click 16-xx to close tree Define Department group properties 1. Click on 16-xx to expand tree 2. Click on Edit data 4. Save changes (Apply) 5. Click 16-xx to close tree Options within program xx Item No Item Data Default 49

50 Making Changes to the Configuration 01 Name Option name for the group 02 Calling Cycle Priority or UCD hunting 03 Routing when Busy Internal calls to a busy member of a group can receive busy tone or step to the next member. 04 Hunting Mode Hunt once around the group or hunt continuously 05 Extension Group All Ring mode Operation Calls to the group ring all members either manually by the user dialing a service code or automatically when the call arrives. 06 Extension Group withdraw mode Do not change this option, leave at 0. Up to 12 Characters 0: Priority Routing 1: Circular Routing (UCD) 0: Hears Busy tone 1: Routes to idle member 0: stop at last member 1: Circular (hunt continuously) 0: Manual 1:Automatic 0: Disable (Camp on) 1:Enable (Overflow) Call Recall Restriction For STG Do not change this option, leave at Maximum Queuing Number of extension group call You can limit the quantity of trunk calls that will queue at a busy group 09 Extension Group Call No Answer Time Set how long each member will ring before the call steps to the next available member. 10 Enhanced Hunting Type Do not change this option, leave at 0. 0: Disable (Recall) 0 1:Enable (Non Recall) :No Hunting 1:Busy 2:No answer 3 Busy/No answer 0 50

51 Making Changes to the Configuration Function Keys Description Assign keys to Extensions. First 21 keys can be assigned as lines, DSS keys or function code. Alog pre config ISDN pre config Pre config - initial data Alog Pre config ISDN Pre config Comments Key 1 Line 1 Line 4 Key 2 Line 2 Line 5 Key 3 Line 3 Line 6 Key 4 Line 7 Key 5 Key 6 Key 7 Key 8 Key 9 Key 10 Key 11 Key 12 Key 13 DND DND Key 14 Key 15 Key 16 Key 17 Page all Page all Key 18 Pick up Pick up Key 19 Night 0 (Extn 200 only) Night 0 (Extn 200 only) Key 20 Key 21 Key 22 Loop Key Loop Key You can not change Key 23 LND LND these keys Key 24 OPAC OPAC Keys 23 and 24 are fixed function keys. System will ignore any data entered on keys 23 and 24 Night 0 = Night service toggle (between - Day and Night modes) Note: Night 0 -key will not light. Screen indicates mode. 51

52 Making Changes to the Configuration Options There are further function keys types available; this guide shows the most frequently used codes. Code Description Additional Data 01 DSS or dial key XXX = Extension 9XXXXXXX X= telephone number 03 DND 08 Incoming call list (Check missed calls) 09 Night service 0= Toggle modes of service 1-8 = Modes of service 22 Internal All Pag 24 Call Pick up-own group 27 Common Speed dial XXX = 000 to 899 Speed dial location code 35 Camp on/call back 46 Department group withdraw 67 DSPB mail box XXX = Mail box number 70 DSPB Auto Attendant XXX = Auto Attendant *01 Line key XX = Line number *04 Park hold XX = Hold number 52

53 Making Changes to the Configuration Procedure 1. Click on 15-xx to expand tree 2. Click on Locate extension number 4. Locate Function Key 5. Enter service code and additional data 6. Save changes (Apply) 7. Edit all extension with new data 8. Save changes (Apply) 9. Click 15-xx to close tree Keys 01 to 10 Keys 13 to 21 53

54 Making Changes to the Configuration Definitions Key 22 - *05 2 = Loop Key Loop key has 2 functions Outgoing trunk access Hold key - for non-appearing trunks. When line keys are not assigned, this key will flash to indicate the held call. 54

55 Making Changes to the Configuration Alog pre Analogue Outgoing Trunk Access config ISDN pre config Description Assign which trunk is selected when user dials 9, use speed dial or auto trunk seize Assign access to other groups, if all lines busy in own group. Assign trunk group for each extension. This can be used for dedicated lines such as faxes or private line Dial 9 To Route Route to Trunk Grp Priority Group to Trunk Priority Per Extn - Per Mode Trunk group to Route Item Item 1 Group No Item 2 Pre config - initial data All extension access - Route 1 (only) Route 1 Access Trunk group 1 All trunks in trunk group 1 Trunks selected from Line 1 -up Options Remove trunks, which are not used by setting as trunk group 0. (IMPORTANT If not removed-users can select trunk ports-which are not connected) Select which order trunks are selected - change to reverse order. Assign access to extensions and other trunk groups or for dedicated lines 55

56 Making Changes to the Configuration Procedure Extension to Route table 1. Click on 21-xx to expand tree 2. Click on Locate extension to edit 4. Edit route table for all modes of service 5. Save changes (Apply) 6. Click 21-xx to close tree Routing Table to Trunk Groups 1. Click on 14-xx to expand tree 2. Click on Locate route to edit 4. Edit order of trunk group selection 5. Save changes (Apply) 6. Click 14-xx to close tree 56

57 Making Changes to the Configuration Trunk groups and order 1. Click on 14-xx to expand tree 2. Click on Edit trunk group and priority 4. Save changes (Apply) 5. Click 14-xx to close tree Definitions Route table = which trunk route is selected for each mode of service, per extension Input data = for each route, select order of trunk groups Trunk group = 0 to Priority = order which trunks are selected 57

58 Making Changes to the Configuration Alog pre ISDN Outgoing Trunk Access config ISDN pre config Description Assign which trunk is selected when user dials 9, use speed dial or auto trunk seize Assign access to other groups, if all lines busy in own group. Assign route for each extension This can be used for dedicated lines such as faxes, private line or to separate analogue and ISDN lines Dial 9 To Route Route to Trunk Grp Priority Group to Trunk Priority Per Extn - Per Mode Trunk group to Route Item Item 1 Group No Item 2 Pre config - initial data All extension access - Route 1 (only) Route 1 access trunk group 1 (only) Trunks 1 to 3 = Trunk group 25 Trunks 4 to 7 = Trunk group 1 Trunks selected from Line 7 down Options Remove trunks, which are not used by setting as trunk group 0. (IMPORTANT If not removed-users can select trunk ports-which are not connected) Select which order trunks are selected - change to reverse order. Assign access to extensions and other trunk groups, dedicated lines or to separate analogue and ISDN trunks 58

59 Making Changes to the Configuration Procedure Extension to Route table 1. Click on 21-xx to expand tree 2. Click on Locate extension to edit 4. Edit route table for all modes of service 5. Save changes (Apply) 6. Click 21-xx to close tree Routing Table to Trunk Groups 1. Click on 14-xx to expand tree 2. Click on Locate route to edit 4. Edit order of trunk group selection 5. Save changes (Apply) 6. Click 14-xx to close tree 59

60 Making Changes to the Configuration Trunk groups and order 1. Click on 14-xx to expand tree 2. Click on Edit trunk group and priority 4. Save changes (Apply) 5. Click 14-xx to close tree To add analogue lines back in to configuration Analogue trunks are placed into trunk group 25 within the ISDN pre config. If you want to put any analogue trunks back into the group for outgoing trunk access then include group 25 into Route table 01 as shown below. 1. Edit priority 2 = from 0 to Save changes (Apply) Definitions Route table = which trunk route is selected for each mode of service, per extension Input data = for each route, select order of trunk groups Trunk group = 0 to Priority = order which trunks are selected 60

61 Making Changes to the Configuration Analogue Trunks Incoming Routing Alog pre config ISDN pre config Description Incoming calls can be routed a number of different ways, the most common for analogue trunks is Incoming Ring Groups (IRG). IRG Groups of extensions can ring at the same time. Timer can be set for no answer and overflow to secondary IRG. Mode 1 = Day mode Mode 2 = Night mode Incoming Call Type/Per Trunk Normal IRG Assignment Per Trunk Timer IRG Assignment (Secondary) IRG IRG Pre config - initial data pre-assigned to normal (IRG ringing) for all trunks IRG 1= 200,201,202,203,204,205 IRG 2= 200,201,202,203,204,205 IRG 3=206 IRG 4=207 Day = All lines ring IRG 1 Night = All lines ring IRG 2 Timer = 0 Secondary IRG - not assigned Options Edit IRG groups Assign trunks to IRG for each mode of service Set timer to overflow Assign secondary IRG for each mode of service Procedure Incoming Ring Group- 1 st target 1. Click on 22-xx to expand tree 2. Click on

62 Making Changes to the Configuration 3. Locate trunk to edit 4. Assign IRG to mode of service. 5. Save changes (Apply) 6. Click 22-xx to close tree Incoming Ring Groups Assign extensions to IRG s 1. Click on 22-xx to expand tree 2. Click on Locate Incoming Ring Group to edit 4. Change extensions in group 5. Save changes (Apply) 6. Click 22-xx to close tree Step timer for IRG Step on time from 1 st to 2 nd ring target 1. Click on 22-xx to expand tree 2. Click on Edit timer 04- Normal DIL Incoming call no answer

63 Making Changes to the Configuration 4. Save changes (Apply) 5. Click 22-xx to close tree Incoming Ring Group- 2 nd IRG target 1. Click on 22-xx to expand tree 2. Click on Locate trunk to edit 4. Assign IRG to mode of service. 5. Save changes (Apply) 6. Click 22-xx to close tree Definitions None Alog pre config ISDN pre config 63

64 Making Changes to the Configuration ISDN Trunks Incoming Routing Description Each ISDN 2 needs to have correct format assigned P-P (Point to Point) = Used for DDI s P-MP(Point to Multi Point) = Used for MSN Both DDI s and MSN s overlay numbering on ISDN trunks to allow direct calls to extensions or Incoming Ring Groups (IRG). Single flag DDI can also be sent on same lines as customer Main number or Faxes DID tables will need to be customized to allow DDI and MSN routing. DID tables must contain all digits received from the network. (DDI is also referred to as DID within XN120 PCPro) Incoming Call Type - DID Table Area To Mode Table Area to Route Table DID Assignment Pre config - initial data As each DDI or MSN is unique to customers site, ISDN pre config will initially ignore the DDI digits and route ALL calls to an IRG, as shown below. Trunks 4 to 7 assigned as P-P (Point to Point) Trunks 4 to 7 assigned as Normal (not DID) Trunks 4 to 7 will Ring IRG 1 in Mode 1 (Day) Trunks 4 to 7 will ring IRG 2 in Mode 2 (Night) DID table areas assigned only to trunk group 1 Day mode will use tables (All DDI or MSN must be assigned) Night mode will use tables-201 to 400 (Only differences from Day mode need to be entered) Options Basic overview of DID Receive Digits 1 st Step No Answer Timer 2 nd Step No Answer Timer 3 rd Step 1 st Step = Extension or Department Group 2 nd and 3 rd Step = IRG or Department Group Procedure ISDN Connection Type 1. Click on 10-xx to expand tree 2. Click on Locate Slot 64

65 Making Changes to the Configuration 4. Edit item 03 connection type 5. Step ISDN line Step 6. Edit item 03-Connection type 7. Continue until all Connection type s edited 8. Save changes (Apply) 9. Click 10-xx to close tree SLOT 5 or 6 on base unit Lines Each ISDN2 connection BRI-2 has 2 Lines BRI-4 has 4 Lines Logical Port The Trunk number associated on XN120 65

66 Making Changes to the Configuration Incoming trunk type 1. Click on 22-xx to expand tree 2. Click on Locate Trunk (ISDN 2 will start from Trunk 4) 4. Use Drop down box to select DID for each mode of service 5. Save changes (Apply) 6. Step to next Trunk and repeat until all ISDN trunks assigned 7. Click 22-xx to close tree ISDN trunk group to Table area 1. Click on 22-xx to expand tree 2. Click on Locate Trunk Group 4. Edit Table area as Trunk group 1 5. Save changes (Apply) 6. Click 22-xx to close tree 66

67 Making Changes to the Configuration ISDN DID Tables 1. Click on 22-xx to expand tree 2. Click on Locate dial-in conversion 4. Edit data 5. Save changes (Apply) 6. Click 22-xx to close tree Normal set-up for DID Ring to extension then step to IRG Received Number = XXXXXX Target number = Extension Number (First step) Transfer Operation = Busy/ No answer Transfer Target 1 = IRG (Second step) Transfer Target 2 = IRG (Third step) Ring to IRG and step to IRG Received Number = XXXXXX Target Number = Blank Transfer Operation = Busy/ No answer Transfer Target 1 = IRG (First step) Transfer Target 2 = IRG (Second step) 67

68 Making Changes to the Configuration Options Item No 01 Item Received Number Max 8 Digits Input data 02 Target Number Max 24 Digits Extension or Department Group Pilot Number 03 Dial-in Name Max 12 Characters 05 Transfer Operation Mode 06 Transfer Target Number 1 07 Transfer Target Number 2 08 Call waiting (DDI Camp on) 09 Maximum Number of 0: No Transfer 1: Busy 2: No Answer 3: Busy / No answer 0: No setting 1-100: Incoming Ring Group : Department Group : Disable 1:Enable 0-51 (0: no limit) Dial-in calls 10 MOH Type 0: MOH port 1: BGM Port 2: ACI 11 Sound source port IRG Transfer 0: Disabled 1: Enabled Received Number ( ) Target Number ( ) N/a Timer (See Notes) Transfer Target 1 ( ) N/a Timer ( ) Transfer Target 2 ( ) Received Target No N/a Timer Transfer Trans Target 1 N/a Trans Target 2 No Mode Timer See Below Options 0-No Trans (Not used) (None) (Not used) 1-Busy (None) N/a Busy/Na NOTE: Target No -Type N/a Timer (Blank) (None) Extn No Department Group No 68

69 Making Changes to the Configuration ISDN No Answer Step on Timers 1. Click on 22-xx to expand tree 2. Click on Edit timers 4. Save changes (Apply) 5. Click 22-xx to close tree Definition None. 69

70 Making Changes to the Configuration Caller ID (CLI) Analogue Trunks Alog pre config ISDN pre config Description CLI from Network supplier appears on handsets before answering call. Matched with Abbreviated numbers ( ) will also show Name ( ). Important This feature needs to be activated by Network supplier (BT) When is feature is set on XN120 it searches for CLI information. If Network supplier does not send CLI, incoming calls will be delayed. Call will appear to hang for 5 to 10 seconds before presenting call. This is not a fault with XN120 IF THIS HAPPENS, PROGRAM STEP MUST BE DISABLED Pre config - initial data Network CLI not set Options Enabled / Disabled Procedure 1. Click on 14-xx to expand tree 2. Click on Locate Trunk 4. Change - Item 10 Enable 5. Edit all analogue trunks 6. Save changes (Apply) 7. Click 14-xx to close tree 70

71 Making Changes to the Configuration CLI match to Names 1. Click on 20-xx to expand tree 2. Click on Change - Item 03 On 4. Save changes (Apply) 5. Click 20-xx to close tree 71

72 Making Changes to the Configuration Caller ID (CLI) ISDN Trunks Description ISDN trunks will allow CLI, if presented from Network supplier (BT) Alog pre config ISDN pre config Pre config - initial data ISDN Trunks allow CLI CLI Match Not set CLI match to Names 1. Click on 20-xx to expand tree 2. Click on Change - Item 03 On 4. Save changes (Apply) 5. Click 20-xx to close tree Definitions None Toll Restriction Allocation Description Alog pre config ISDN pre config Assign each extension a pre defined toll restriction table for each mode of service 72

73 Making Changes to the Configuration Pre config - initial data All extension in Toll class 1 = No restriction Options Toll Restriction Class 1 = No Barring Toll Restriction Class 2 = Premium rate barring Toll Restriction Class 3 = International and Premium Barring Toll Restriction Class 4 = Mobile, International and Premium Barring Toll Restriction Class 5 = Local only Toll Restriction Class 6 = 999,112 calls only Procedure 1. Click on 21-xx to expand tree 2. Click on Locate extension to change 4. Assign same class across all modes of service 5. Save changes (Apply) 6. Click 21-xx to close tree Definitions None Toll Restriction Edit Description Changes to Pre defined Toll restriction Class Pre config - initial data Toll Restriction Class 1 = No Barring 73

74 Making Changes to the Configuration Toll Restriction Class 2 = Premium rate barring Toll Restriction Class 3 = International and Premium Barring Toll Restriction Class 4 = Mobile, International and Premium Barring Toll Restriction Class 5 = Local only Toll Restriction Class 6 = 999,112 calls only Options Common restriction has 10 entries Each restriction table has 60 entries Procedure Add to Common restriction table - applied to Class 2 to Click on 21-xx to expand tree 2. Click on Add new entries to restrict 4. Save changes (Apply) 5. Click 21-xx to close tree Classes Common Restriction 74

75 Making Changes to the Configuration Add restrictions to other toll classes 1. Click on 21-xx to expand tree 2. Click on Select table to edit Restriction code table..x Table 1 = Class 3 (International) Table 2 = Class 4 (International and Mobile) Table 3 = Class 5 (Local) Table 4 = Class 6 (All) 4. Add new entries to restrict 5. Save changes (Apply) 6. Click 21-xx to close tree Class 3-International Table 75

76 Making Changes to the Configuration Class 4-International and Mobile Class 5-Local only 76

77 Making Changes to the Configuration Class 5 Permit Table Class 6 All numbers Barred 77

78 Making Changes to the Configuration Class 6 - Permit Table Definitions 141, 1470, 1280 are BT service codes, which will return dial tone. When used as a prefix will override most call barring. Alternatively bar 1, this will stop other BT services (i.e.118xxx, , 100) 78

79 Making Changes to the Configuration Speed Dials Description System has 900 locations to store common abbreviated numbers Each extension can have 20 personal abbreviated numbers Alog pre config ISDN pre config Pre config - initial data None Options Common locations Each extension has 20 personal numbers Procedure Common Speed dials 1. Click on 13-xx to expand tree 2. Click on Locate Speed dial location code 4. Enter telephone number to dial 5. Enter Name of telephone number 6. DO NOT CHANGE Transfer mode or Destination Number 7. Save changes (Apply) 8. Click 13-xx to close tree 79