Tenable Technical Support Plans
|
|
- Buddy McBride
- 5 years ago
- Views:
Transcription
1 Tenable Technical Support Plans In order to receive technical assistance from a Tenable Technical Support Engineer (TSE), a support plan is required for all Tenable software deployments. Customers that have licensed the software through subscriptions, or perpetual customers that have an active maintenance contract, will receive the applicable technical support services described below during the term of their respective agreements. Standard Advanced Elite Support Hours 8x5 24x7x365 24x7x365 Service Level Agreement P1-Critical: < 4 hr P2-High: < 8 hr P3-Normal: < 24 hr P4-Low: < 48 hr P1-Critical: < 2 hr P2-High: < 4 hr P3-Normal: < 12 hr P4-Low: < 24 hr P1-Critical: < 1 hr P2-High: < 2 hr P3-Normal: < 12 hr P4-Low: < 24 hr Support Yes Yes Yes Portal Support Yes Yes Yes Chat Support - Yes Yes Phone Support Yes Yes Yes Bypass Level 1 support. Direct access to L2 Elite TSE support. - - Yes Intimate knowledge of customer environment, network topology, assets, deployment locations, deployment schedules. - - Yes Proactive support - - Yes Holistic case management - - Yes Early entry access to beta releases. Exclusive access to Technical Support tools & communities. - - Yes - - Yes
2 Definitions EOL EOS Error(s) Fixes GA Response Time End of Life. When a version of the software is EOL, it will no longer download any updates and Tenable will no longer provide patches. Support is not available for software that has reached End of Life. A version of the software will be EOL no sooner than two (2) years after the first generally available (GA) release in that major version family. For example, if the first version of SecurityCenter 6.x was released January 1, 2015, then all versions of SecurityCenter 6.x will be EOL no sooner than January 1, End of Sale. When a version of the software is EOS, the software is generally retired and it is expected that a customer will start using a newer version. EOS software may continue to download content updates and security patches, but no new features will be added. Critical defects for EOS software will be addressed at Tenable s discretion. A version of software will be EOS no sooner than eighteen (18) months after the first generally available (GA) release in that major version family. For example, if the first version of SecurityCenter 6.x was released January 1, 2015, then all versions of SecurityCenter 6.x will be EOL no sooner than July 1, A failure of the software to conform to the Tenable published documentation and specifications governing said software at the time the order was sent to Tenable; where such failure impacts operational performance, functional performance or ability to license. Correction of Error(s) in order for the software to continue performing functionally in the manner for which it was licensed and any and all improvements that related to performance but do not provide new features or functionality for the software. Fixes will be incorporated into new versions of the software. Tenable does not commit to backport Fixes to current versions of the software. Generally Available. A version of the software is GA when Tenable customers can generally download it or license it. Amount of time between the initial reporting of an issue, and the first response by a technical support engineer. Issue Severity Response time is prioritized based on the issue severity. Critical and High severity issues must be opened via Phone or Chat in order for Response Time Objectives to apply. Critical An Error has caused a catastrophic failure of the software that has rendered the entire system unusable.
3 High Normal Low An Error that substantially degrades the performance of the software or materially restricts the use of the software. An Error in the form of a bug or administrative issue is preventing a non-critical software function from working. An Error that causes superficial impact on the use of the software. Also, questions related to use and features of the software. Standard Support Plan Features Support All named contacts with a valid support contract may open a support case by sending an to support@tenable.com. All cases opened via will receive a case priority of Normal. Support Portal All named contacts with a valid support contract may open a support case by logging into the Tenable support portal. The support portal contains the Knowledge Base, documentation, and license information as well as the list of available phone numbers (for customers with phone support) and a button to initiate a live chat session. The primary support contact may also add/remove support contacts using the portal. Phone Support Phone support is available to named support contacts with Standard Support plans between 9am and 5pm, Monday through Friday, in the region where the product was purchased. Americas: 9:00am to 5:00pm EST EMEA: 9:00am to 5:00pm GMT APAC: 9:00am to 5:00pm SGT Support Contacts Support contacts must be reasonably proficient in the use of information technology, the software they have purchased from Tenable, and familiar with the customer resources that are monitored by means of the software. Support contacts must speak English and conduct support requests in English. Support contacts must provide information reasonably requested by Tenable for the purpose of reproducing any Error or otherwise resolving a support request.
4 Advanced Support Plan Features Support All named contacts with a valid support contract may open a support case by sending an to support@tenable.com. All cases opened via will receive a case priority of Normal. Support Portal All named contacts with a valid support contract may open a support case by logging into the Tenable support portal. The support portal contains the Knowledge Base, documentation, and license information as well as the list of available phone numbers (for customers with phone support) and a button to initiate a live chat session. The primary support contact may also add/remove support contacts using the portal. Chat Support Chat support is available to customers with Advanced Support plans 24 hours a day, 365 days a year. The chat feature is available once a named contact has logged into the support portal. Phone Support Phone support is available to named support contacts with Advanced Support plans 24 hours a day, 365 days a year. Phone support is available to up to five (5) named support contacts Phone numbers are listed in the support portal. Support Contacts Support contacts must be reasonably proficient in the use of information technology, the software they have purchased from Tenable, and familiar with the customer resources that are monitored by means of the software. Support contacts must speak English and conduct support requests in English. Support contacts must provide information reasonably requested by Tenable for the purpose of reproducing any Error or otherwise resolving a support request. Elite Support Plan Features Support All named contacts with a valid support contract may open a support case by sending an to support@tenable.com. All cases opened via will receive a case priority of Normal.
5 Support Portal All named contacts with a valid support contract may open a support case by logging into the Tenable support portal. The support portal contains the Knowledge Base, documentation, and license information as well as the list of available phone numbers (for customers with phone support) and a button to initiate a live chat session. The primary support contact may also add/remove support contacts using the portal. Chat Support Chat support is available to customers with Elite Support plans 24 hours a day, 365 days a year. The chat feature is available once a named contact has logged into the support portal. Phone Support Phone support is available to named support contacts with Elite Support plans 24 hours a day, 365 days a year. Phone support is available to up to five (5) named support contacts Phone numbers are listed in the support portal. Direct Access to the Elite Technical Support Engineer (TSE) team The Elite TSE is a senior member of the Elite Tenable Technical Support Engineer team and is highly trained in Tenable products. Customers may designate up to 5 contacts who will have direct access to the Elite TSE team. Summary of benefits: Bypass Level 1 support. Direct access to L2 Elite TSE support. Intimate knowledge of customer environment, network topology, assets, deployment locations, deployment schedules. Proactive support. Holistic case management. Early entry access to beta releases. Exclusive access to Technical Support tools & communities.
6 Optional add-on Offerings for Elite Support Technical Support Operations Manager (TSOM) Monthly account review on case history, trends, metrics. Provide case consolidation and coordination across large organizations. Monitor all cases across org to ensure timely responses and proper resources. Identify opportunities for Education and/or Professional Services. Acts as technical escalation point. Dedicated TSE 100% dedicated to the customer full-time during regular business hours. Opens, closes, manages, all Tenable support cases.
Tenable Technical Support Plans
Tenable Technical Support Plans In order to receive technical assistance from a Tenable Technical Support Engineer (TSE), a support plan is required for all Tenable software deployments. Customers that
More informationHours of Operation Technical assistance will be provided by telephone or , Monday through Friday, 08:00 AM to 18:00 PM EST (GMT -5).
ADLIB SOFTWARE MAINTENANCE POLICY The Adlib Software Maintenance Policy describes the features of the Adlib Software Maintenance offering and the terms under which it is provided. Terms of the Adlib Software
More informationMaintain Your F5 Solution with Fast, Reliable Support
What s Inside 2 Standard and Premium Support Features 2 Expert Assistance When You Need It 2 Proactive Case Management 3 irules Support 3 Software Upgrades and Updates 3 Self-Service Resources 3 Expedited
More informationMagento Enterprise Edition Customer Support Guide
Magento Enterprise Edition Customer Support Guide April 2017 magento.com/support 2017 Magento, Inc. All rights reserved. Thank You for using Magento Enterprise Edition Customer support is a vital part
More informationJ-Care Agility Services Advanced Options
J-Care Agility Services Advanced Options Focused Technical Support Services Description Table of Contents 1. Introduction...2 2. Eligibility and Purchasing...2 3. Service Features and Deliverable Description...2
More informationNUANCE TECHNICAL SUPPORT PROCESS APPLICATION SUPPORT
26 th, November 2018 NUANCE TECHNICAL SUPPORT / Version 2.6 1 NUANCE TECHNICAL SUPPORT PROCESS APPLICATION SUPPORT 2002 2019 Nuance Communications, Inc. All rights reserved 26 th, November 2018 NUANCE
More informationJUNIPER OPTIMUM CARE SERVICE
SERVICE DESCRIPTION JUNIPER OPTIMUM CARE SERVICE Contents 1. Introduction...1 2. Eligibility and Purchasing....1 3. Service Features and Deliverable Description...1 4. End User Responsibilities...3 5.
More informationGigamon Service Offering Overview
Version 4 Purpose This document is a summary document of changes in August 2017 to Gigamon core support offerings and limited warranty support. More detailed information will be available in the Gigamon
More informationQumu Support and Maintenance Service Agreement
Qumu and Maintenance Service I. Scope: A. Services: Qumu, Inc. ( QUMU ) will provide technical assistance, software maintenance and support services (collectively Services as described in section II below)
More informationBeam Software User Policies
Beam Software User Policies Table of Contents 1 Overview... 3 2 Technical Support... 3 2.1 What Do I Do When I Have a Question or Encounter a Problem?... 4 2.1.1 Telephone Submissions... 4 2.1.2 Critical
More informationService Description: Software Support
Page 1 of 6 Service Description: Software Support This document describes the service offers under Cisco Software Support. This includes Software Support Service (SWSS), Software Support Basic, Software
More informationWelcome to Hitachi Vantara Customer Support for Pentaho
Welcome to Hitachi Vantara Customer Support for Pentaho This page intentionally left blank. Contents Getting Started with the Customer Portal... 1 Knowledge Base for Pentaho... 2 Hitachi Vantara Technical
More informationJuniper Care Plus Advanced Services Credits
Juniper Care Plus Advanced Services Credits Service Overview Today s organizations are under constant pressure to meet dynamic market demands while increasing their return on investment. IT departments
More informationA s c e r t i a S u p p o r t S e r v i c e s G u i d e
A s c e r t i a S u p p o r t S e r v i c e s G u i d e A S C E R T I A LTD J A N U A R Y 2 0 1 7 D O C U M E N T V E R S I O N - 5.1 Copyright Ascertia Ltd, 2017 Commercial-in-Confidence 1 Ascertia Support
More informationInsight s Remote Technical Assistance Center: A User s Guide to RTAC
Insight s Remote Technical Assistance Center: A User s Guide to RTAC Table of Contents 1. Remote Technical Assistance Center (RTAC) quick reference guide... 1 1.1 Opening a case with the RTAC 1.2 Online
More informationJuniper Care Plus. 1. Introduction. Contents. 2. Eligibility and Prerequisites. Service Description
Juniper Care Plus Contents 1. Introduction...1 2. Eligibility and Purchasing....1 3. Service Features and Deliverable Description...2 4. End-User Responsibilities..6 5. Availability....7 6. Scope...7 7.
More informationSfB, audio dial-in via PSTN, and recording access are included as part of the Microsoft SfB infrastructure.
SERVICE DESCRIPTION RealConnect for Office 365 On-Line and On-Premises This Service Description describes the Polycom RealConnect for Office 365 ( RCO365 ), on-line ( SFBO ) and on-premises ( SFBS ) Customer
More informationService Description: Software Support
Page 1 of 1 Service Description: Software Support This document describes the service offers under Cisco Software Support. This includes Software Support Service (SWSS), Software Support Basic, Software
More informationCOMCAST ENTERPRISE SERVICES PRODUCT-SPECIFIC ATTACHMENT SOFTWARE-DEFINED WIDE AREA NETWORKING (SD-WAN)
ATTACHMENT IDENTIFIER: SD-WAN, Ver. 1.0 COMCAST ENTERPRISE SERVICES PRODUCT-SPECIFIC ATTACHMENT SOFTWARE-DEFINED WIDE AREA NETWORKING (SD-WAN) The following additional terms and conditions are applicable
More informationTechnical Support Guide. LumenVox, LLC
Technical Support Guide LumenVox, LLC The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of LumenVox, LLC. Copyright
More informationData Virtualization Implementation Methodology and Best Practices
White Paper Data Virtualization Implementation Methodology and Best Practices INTRODUCTION Cisco s proven Data Virtualization Implementation Methodology and Best Practices is compiled from our successful
More informationMcAfee Corporate Products End of Life Policy
McAfee Corporate Products End of Life Policy Effective January 2018 Scope To ensure delivery of innovative and cost-effective products, McAfee may periodically discontinue specific products or versions
More informationVIDYO CLOUD SERVICES SERVICE AND SUPPORT POLICY FOR VIDYOCLOUD SERVICES - STANDARD
VIDYO CLOUD SERVICES SERVICE AND SUPPORT POLICY FOR VIDYOCLOUD SERVICES - STANDARD September 2016 revision16s13nc The purpose of this document is to describe Vidyo s service and support policies for VidyoCloud
More informationIpanema Support Service Description. May 18, 2017
Ipanema Support Service Description May 18, 2017 Table of Contents Introduction...4 A. Technical Support Gold Service overview...5 A.1. Overview...5 A.2. Language...5 B. Accessing Technical Support...6
More informationWelcome to the Avid Advantage. The Avid Advantage
The Avid Advantage Welcome to the Avid Advantage The Avid Advantage As your trusted partner, our Support team is committed to helping you work through whatever comes your way, from reducing downtime and
More informationCustomer Support Procedures Sage X3 North America
Customer Support Procedures Sage X3 North America Updated: February 14, 2016 Group plc or its licensors. All other trademarks are the property of their respective owners. Page 1 Table of Contents CONTACTING
More informationQuestions & answers Partner certification program
Questions & answers Partner certification program Questions & answers 2 What is the Partner Certification Program (PCP)? The PCP provides a comprehensive framework for you, our Partners, to develop key
More informationPolycom Global Services
SUPPORT SERVICES OVERVIEW Polycom Global Services Support Services Polycom Global Services wants to help you select the best support option for your needs. We understand your decision will be based on
More informationCisco Connected Analytics for Network Deployment
Q&A Cisco Connected Analytics for Network Deployment Last Updated: July 28, 2015 Contents General... 2 Ordering... 2 Enablement... 2 Portal... 3 Collector... 4 2015 Cisco and/or its affiliates. All rights
More informationManaged Security Services - Endpoint Managed Security on Cloud
Services Description Managed Security Services - Endpoint Managed Security on Cloud The services described herein are governed by the terms and conditions of the agreement specified in the Order Document
More informationDisclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitme
LHC1882BE Service Overview for VMware Cloud on AWS Marc Umeno #VMworld #LHC1882BE Disclaimer This presentation may contain product features that are currently under development. This overview of new technology
More informationEPSON Preferred. Priority Technical Support. Toll-Free Phone Number. Security and Peace of Mind. On-Site Repair
EPSON Preferred SM Limited Warranty Program for the Epson Stylus Pro Large Format Printers Priority Technical Support Toll-Free Phone Number Security and Peace of Mind On-Site Repair CPD-20273 Please open
More informationNiceLabel Product Lifecycle Policy
NiceLabel Product Lifecycle Policy NiceLabel 2018. Updated: January 2018 Contents 1. Release Types 3 Major Release 3 Minor Release 3 Service Release 3 Patch Release 3 2. Product Lifecycle 3 Release Interval
More informationMaintenance Plan MAINTENANCE PLAN JOLA USA. 68 Jay Street Brooklyn, New York JolaUSA.com.
Maintenance Plan 1 Bridging the Gap JOLA USA 68 Jay Street Brooklyn, New York 11201 agalante@jolausa.com JolaUSA.com MAINTENANCE PLAN Maintenance Plan 2 About We allocate a set number of hours per month,
More informationJUNIPER CARE SERVICES
DATASHEET SERVICES Product Overview Juniper Care Services provide rapid response from Juniper Networks technical service engineers and hardware replacement options that let you choose the right timing
More informationaddendum Uptime Cisco customer interactive solutions
addendum Uptime Cisco customer interactive solutions What makes Uptime tick? Uptime is made up of a number of service elements, which all work together to minimise downtime and assure business continuity.
More informationAutodesk and Spatial Business Systems Strategic Alliance Frequently Asked Questions for Customers
Autodesk and Spatial Business Systems Strategic Alliance Frequently Asked Questions for Customers Table of Contents OVERVIEW... 1 1.1 WHAT IS CHANGING?... 2 1.2 WHY IS AUTODESK MAKING THIS CHANGE?... 2
More informationManagement & Operations Excellence
Management & Operations Excellence Scott Roots Business Development Director EMEA Operational Excellence 2015 Uptime Institute, LLC The global Data Center Authority 1000+ Certifications in over 80 Countries
More informationTenable Nessus Customer Loyalty Program to Purchase PVS Subscription
Tenable Nessus Customer Loyalty Program to Purchase PVS Subscription Tenable is providing an opportunity for current Nessus customers to purchase a subscription to Tenable s Passive Vulnerability Scanner
More informationGetting Started with Real Magnet
Getting Started with Real Magnet Welcome to the Real Magnet community! Our commitment to you is to provide powerful email and social marketing services that are backed by excellent customer support and
More informationEpicor ERP Cloud Services Specification Multi-Tenant and Dedicated Tenant Cloud Services (Updated July 31, 2017)
Epicor ERP Cloud Services Specification Multi-Tenant and Dedicated Tenant Cloud Services (Updated July 31, 2017) GENERAL TERMS & INFORMATION A. GENERAL TERMS & DEFINITIONS 1. This Services Specification
More informationPRODUCT DESCRIPTIONS AND METRICS
PRODUCT DESCRIPTIONS AND METRICS Adobe PDM - Adobe LiveCycle Managed Services (2014v1) The Services described in this PDM are Managed Services and are governed by the terms of the General Terms, the Exhibit
More informationIHS Engineering Workbench V1.2 Release Notes
IHS Markit is pleased to announce the release of Version 1.2 of IHS Engineering Workbench, the next major release that delivers Standards management capabilities, along with multiple enhancements to existing
More informationMicrosoft IT Leverages its Compute Service to Virtualize SharePoint 2010
Microsoft IT Leverages its Compute Service to Virtualize SharePoint 2010 Published: June 2011 The following content may no longer reflect Microsoft s current position or infrastructure. This content should
More informationXO Wide Area Network ( WAN ) Services IP Virtual Private Network Services Ethernet VPLS Services
1.0 PRODUCT AND SERVICES 1.1 Product Descriptions. XO Wide Area Network ( WAN ) Services IP Virtual Private Network Services Ethernet VPLS Services (a) XO IP VPN. XO IP VPN is a layer 3 data networking
More informationSupport Policy and Service Level Commitment
Support Policy and Service Level Commitment This Support Policy and Service Level Commitment ( SLC ) is between ZIP Telecom Inc. ( ZIP ) and the Client ( Client ). This SLC describes the terms and conditions
More informationWHAT DOES KSR COMPUTER DO?
WHAT DOES KSR COMPUTER DO? KSR Computer is a cluster of networking and computer professionals excelling their respective domains. These professionals thrive in relentlessly to identify potential threats
More informationRetired. Microsoft SQL Server 2008 R2 Overview
QuickSpecs Overview SQL Server 2008 delivered a trusted, productive, and intelligent data platform with the fewest vulnerabilities*, innovative manageability, and built-in enterprise reporting and analytics.
More informationTenable for McAfee epolicy Orchestrator
How-To Guide Tenable for McAfee epolicy Orchestrator Introduction This document describes how to deploy Tenable SecurityCenter for integration with McAfee epolicy Orchestrator (epo). Please email any comments
More informationRevision History Revision (Rev) Date of Rev Owner Summary of Changes Section I. (alpha); Incident Closure Canceling Incidents
University of Central Florida Information Technology (UCF IT) Title: Effective: 12/15/2016 UCF IT Incident Management Policy & Procedure Revised: 07/13/2018 Approved By: Michael Sink, Associate VP & COO,
More informationCisco Technical Services
Cisco Technical Results at the Speed of Business Operational inefficiencies can cause quality and performance issues that directly affect your users. You need to anticipate, detect, and resolve incidents
More informationHow to Add, Deactivate, or Edit a Contact
How to Add, Deactivate, or Edit a Contact Add Contact (Add account option only available to the Primary Contact for the account) 1. Log in to the Tenable Support Portal with authorized credentials: https://support.tenable.com/
More informationEPSON PreferredSM Limited Warranty Program for the Epson Stylus
Limited Warranty Program for the Epson Stylus Pro 17-inch Wide Format Printers Priority Technical Support Toll-Free Phone Number Security and Peace of Mind CPD-28163R1 Limited Warranty Program for the
More informationHPE Proactive 24 Service
Data sheet HPE Proactive 24 Service Support Services HPE Proactive 24 Service is an integrated hardware and software support solution that combines technical assistance with proactive account services
More informationSOLIDWORKS PARTNER PROGRAM. SOLIDWORKS 2018 Certified Gold Product Criteria Certification Handbook
SOLIDWORKS PARTNER PROGRAM SOLIDWORKS 2018 Certified Gold Product Criteria Certification Handbook Table of Contents Introduction... 3 Chapter 1: Expectations for Certified Gold Products... 4 Chapter 2:
More informationNov 20, 2017 Page 1. Tripwire, Inc. Product Support and Discontinuation Policy November 2017
Nov 20, 2017 Page 1 Tripwire, Inc. Product Support and Discontinuation Policy November 2017 Support Policy for Tripwire Products Tripwire, Inc. provides Full Support for the Current Release (CR) of all
More informationPURE STORAGE CUSTOMER SUPPORT GUIDE
PURE STORAGE CUSTOMER SUPPORT GUIDE VERSION 3.2.7 December 1, 2017 purestorage.com INTRODUCTION... 4 WELCOME TO PURE STORAGE SUPPORT!... 4 CONTACT PURE STORAGE SUPPORT... 4 WEB... 4 EMAIL... 4 PHONE (US)...
More information1 Getting Started. 1) Accessing Financial Compass. Gateway: Search for Financial Compass, click on link: Financial Compass. The home page will open:
1 Getting Started 1) Accessing Financial Compass Gateway: Search for Financial Compass, click on link: Financial Compass The home page will open: 2) Initial Steps Step #1) Become familiar with Home Page
More informationStatement of Work IBM Support Services IBM Essential Care Service - Acquired from an IBM Business Partner -
IBM Switzerland Ltd Statement of Work IBM Support Services IBM Essential Care Service - Acquired from an IBM Business Partner - Edition: December 2015 1. Subject The subject of the Service is the provision
More informationQuick Guide to Red Hat
Quick Guide to Red Hat Technical Support for customer IT decision makers Linux and related open source technologies provide companies with more capability and higher performance for substantially less
More informationCrystal Clear Software Ltd. Customer Charter
Crystal Clear Software Ltd. Customer Charter Support Between 08.30 and 18.00 hrs. from Monday to Friday (East African Time, GMT+3). Live Support (via www.loanperformer.com). We guarantee to answer your
More informationMAXIMIZING ROI FROM AKAMAI ION USING BLUE TRIANGLE TECHNOLOGIES FOR NEW AND EXISTING ECOMMERCE CUSTOMERS CONSIDERING ION CONTENTS EXECUTIVE SUMMARY... THE CUSTOMER SITUATION... HOW BLUE TRIANGLE IS UTILIZED
More informationSUMMARY OF SERVICES PROVIDED
SUMMARY OF SERVICES PROVIDED Desktop Desktop Included Anti-Virus Software license for all PC s Anti-Spyware License for all PC s Automated managed distribution of monthly Windows updates Unlimited Remote
More informationService Description: Cisco Technical Services Advantage (Releases 1.0 through 2.3)
Page 1 of 8 Service Description: Cisco Technical Services Advantage (Releases 1.0 through 2.3) This document describes Cisco Technical Services Advantage support services. Related Documents: This document
More informationTrend Micro Professional Services Partner Program
Trend Micro Professional Services Partner Program PROGRAM OVERVIEW The Trend Micro Partner Program provides professional services companies with the certification, training, technical support and access
More informationSchedule document N4MDM. PUBLIC Node4 limited 31/11/2018. Node4 Limited Millennium Way Pride Park Derby DE24 8HZ
Schedule document N4MDM PUBLIC Node4 limited 31/11/2018 Schedule document N4MDM This Schedule contains additional terms, Service Description & Service Level Agreement applicable to the N4 End Point Management
More informationSCHEDULE DOCUMENT N4MDM PUBLIC NODE4 LIMITED 13/07/2017. Node4 Limited Millennium Way Pride Park Derby DE24 8HZ
SCHEDULE DOCUMENT N4MDM PUBLIC NODE4 LIMITED 13/07/2017 SCHEDULE This Schedule contains additional terms, Service Description & Service Level Agreement applicable to the N4 End Point Management Service
More informationPVS Subscription Registration Process
PVS Subscription Registration Process Create Your Tenable Support Portal Account 1. Click on the provided link to create your account. If the link does not work, please cut and paste the entire URL into
More informationTenable for McAfee epolicy Orchestrator
HOW-TO GUIDE Tenable for McAfee epolicy Orchestrator Introduction This document describes how to deploy Tenable SecurityCenter for integration with McAfee epolicy Orchestrator (epo). Please email any comments
More information2 Welcome and Congratulations
2 Welcome and Congratulations Congratulations on your purchase of the Epson SureColor F7200 64-inch wide printer. Your printer is designed to provide consistent high quality output in the dye sublimation
More informationEPSON Preferred. Priority Technical Support. Toll-Free Phone Number. On-Site Repair. Security and Peace of Mind
EPSON Preferred Warranty Program for the EPSON Stylus SM Pro 7000 Series Priority Technical Support Toll-Free Phone Number On-Site Repair Security and Peace of Mind CPD-9914 Please open this booklet and
More informationJuniper Advanced Services: Which Offsite Program Is Right for You?
Juniper Advanced Services: Which Offsite Program Is Right for You? INSIDE Three Offsite Advanced Services Programs to Choose From Business Value Delivered by Advanced Services Offsite Programs Reactive
More informationEnd User Terminal Service
Service Definition End User Terminal Service V1.0 Signoff Name Role Signature & Date Jim Leeper Acting, Delivery Services Manager Page 1 24/04/2012 Document Control Information Document Change History
More informationStruxureWare TM Data Center Operation Periodic Maintenance. Statement Of Work. 2.0 Features & Benefits
- 1 - StruxureWare TM DC Operation Periodic Maintenance Service Integration Service Statement Of Work 1. Executive summary StruxureWare TM Data Center Operation Periodic Maintenance Table of Contents 1.0
More informationUpdate on ICANN Domain Name Registrant Work
1 Update on ICANN Domain Name Registrant Work Brian Gutterman Registrant Program Manager GDD Strategic Programs ICANN60 1 November 2017 2 Agenda Focus on Registrants Service and Information Domain Name
More informationProduct Correction Notice (PCN)
Product (PCN) Issue Date: February 06, 2009 Archive Date: February 28, 2010 PCN Number: 1675B SECTION 1 - CUSTOMER NOTICE This PCN address issues with the following products and systems: Proactive Contact
More informationORACLE UTILITIES OPOWER PROFESSIONAL SERVICES DESCRIPTIONS
ORACLE UTILITIES OPOWER PROFESSIONAL SERVICES DESCRIPTIONS Oracle Utilities Opower Service Bundle Fees...3 Oracle Utilities Opower Basic Service Bundle Fee... 3 Oracle Utilities Opower Standard Service
More informationNextGen Healthcare Success Community Frequently Asked Questions for Employees
NextGen Healthcare Success Community Frequently NextGen Healthcare, Inc. 795 Horsham Road Horsham, PA 19044 215-657-7010 NextGen.com Updated: 2/11/2016 Table of Contents General Questions... 4 What questions
More informationGenesys PureCloud. My Support Information Guide. Updated January 2018
Genesys PureCloud My Support Information Guide Updated January 2018 Table of Contents Page About the Information Guide 3 Quick Tips: What to do 4 My Support Login 5 Request a My Support Account 6 My Support
More information1-TIER AUTHORIZED INFORMATICA RESELLER (AIR)
1-TIER AUTHORIZED INFORMATICA RESELLER (AIR) PROGRAM GUIDE (Revised 1 January 2018) 2018 Informatica. For Authorized Informatica Partners Only -1- The Informatica Partner Program The Informatica Partner
More informationBT One Phone Portal. BT One Phone Portal Release 2.25 Available: [Subject] BT One Phone Release Notes
BT One Phone Release Notes [Subject] BT One Phone Portal October 2016 BT One Phone Portal Release 2.25 Available: 28.10.16 The BT One Phone Portal allows you to manage all your subscriptions and services
More informationAutodesk Subscription. Maximize the power of your design tools.
Autodesk Subscription Maximize the power of your design tools. What Does Autodesk Subscription Offer? With Autodesk Subscription you always have access to the most current and powerful set of software
More informationRetired. HP Windows Server 2008R2 OEM licenses are available for purchase from HP or your local authorized reseller.
Overview Windows Server 2008 R2 builds on the award-winning foundation of Windows Server 2008, expanding existing technology and adding new features to enable organizations to increase the reliability
More informationSupport Services NETcellent Elliott Business Software
Support Services NETcellent Elliott Business Software NETcellent System, Inc. Technical Support \\nsi\vol1\sharedoc\suppolic.y\support.doc Revised: 07/26/17 9:07 AM 1 NETcellent Technical Support NETcellent
More informationEPSON Preferred Limited Warranty Program for the Epson
EPSON Preferred Limited Warranty Program for the Epson Stylus SM Pro 4800 Priority Technical Support Toll-Free Phone Number Security and Peace of Mind CPD-19588 Please open this booklet and record your
More informationHPE Hardware Support Exchange Service
Data sheet HPE Hardware Support Exchange Service HPE Contractual Support Services Hewlett Packard Enterprise offers a reliable and fast hardware exchange service for eligible HPE and multivendor products.
More informationJuniper Care Plus Services
Juniper Care Plus Services Service Overview In today s dynamic marketplace, organizations are under constant pressure to meet market demand while maintaining or increasing return on investment. IT departments
More informationSOLIDWORKS Support from TMS CADCentre
SOLIDWORKS Support from TMS CADCentre TMS is a trading name of Thom Micro Systems Ltd Registered Office: 7 Central Park Avenue, Central Park, Larbert, FK5 4RX TMS CADCentre TMS began trading in April 1981
More informationENROLLING FOR YOUR SYKES HOME TRAINING
ENROLLING FOR YOUR SYKES HOME TRAINING Upon the completion of ALL your preemployment requirements, your employee profile will be finalized and you will be pushed into WebCenter and allowed to enroll for
More informationHow-to Guide: Tenable for McAfee epolicy Orchestrator. Last Updated: April 03, 2018
How-to Guide: Tenable for McAfee epolicy Orchestrator Last Updated: April 03, 2018 Table of Contents How-to Guide: Tenable for McAfee epolicy Orchestrator 1 Introduction 3 Integration Requirements 4 Tenable
More informationPRODUCT DESCRIPTIONS AND METRICS
PRODUCT DESCRIPTIONS AND METRICS Adobe Scene7 OnDemand (2013v3) Products and Services described in this PDM are governed by the terms of this PDM, the Sales Order, the General Terms, the exhibit for OnDemand
More informationPRICE LIST FEBRUARY 2017 SOFTWARE LICENSES
SOFTWARE LICENSES INLOOX PM PERSONAL LICENSES 1 InLoox PM 9 Personal Single workplace license without network/server support InLoox PM 9 Personal Plus For use on a desktop and laptop computer without network/server
More informationIBM Power Systems Software: Ordering and pricing structure enhancements
, dated February 9, 21 IBM Power Systems Software: Ordering and pricing structure enhancements Table of contents 1 Overview 4 Ordering information 1 Planned availability date 11 Terms and conditions 1
More informationitools Configuration Manager Configuration Guide
itools Configuration Manager Configuration Guide Last Revised: May 10, 2013 Copyright 2009-2013 Insitu Software LLC. All rights reserved. This document may be reprinted without permission. Salesforce.com
More informationMicro Focus Flexible Care Support (FlexCare Support)
Data Sheet Business Continuity Micro Focus Fleible Care Support (FleCare Support) Gain Greater Value from Your Micro Focus Software Solutions and IT Infrastructure. Today s IT environments are comple and
More informationRequest for Proposal Technology Services, Maintenance and Support
Maintenance and Support April 26 th, 2018 Request for Proposal Technology Services, Maintenance and Support Celerity Schools Louisiana Inc. is seeking an IT consulting firm to manage Maintenance of our
More informationSchedule Document. Managed Firewall Services. Public. Node4 Limited 10/12/2010
Schedule Document Managed Firewall Services Public Node Limited 0//00 Node Limited Millennium Way Pride Park Derby DE 8HZ Tel: 08 3 fax: 08 3 info@node.co.uk www.node.co.uk SCHEDULE Additional terms, Service
More informationDATA SHEET RSA NETWITNESS PLATFORM PROFESSIONAL SERVICES ACCELERATE TIME-TO-VALUE & MAXIMIZE ROI
DATA SHEET RSA NETWITNESS PLATFORM PROFESSIONAL SERVICES ACCELERATE TIME-TO-VALUE & MAXIMIZE ROI EXECUTIVE SUMMARY The shortage of cybersecurity skills Organizations continue to face a shortage of IT skill
More informationCisco SMARTnet Service
Other to Contract and Cisco SMARTnet Q&A Other to Contract and : Capabilities Operating System Other Cisco SMARTnet Bundles Focused Technical Network for Provider to Contract Cisco SMARTnet Q. What is?
More informationWinRunner to Functional Testing - License Migration Path
March 2008 Dear customer: HP Software is announcing the End of Support for HP WinRunner versions 7.5, 7.6, 8.0, 8.2, 9.2 - all versions, all editions (this message does not impact the end of support notification
More information