Brief Table of Contents

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2 Brief Table of Contents Introduction... xiii Chapter 1 What s New in Windows 2000 Professional... 1 Chapter 2 Installing and Deploying Windows 2000 Professional Chapter 3 Microsoft Management Console (MMC) Chapter 4 Configuring Disks Chapter 5 Customizing Windows 2000 Professional Chapter 6 Files and Folders Chapter 7 Printing Chapter 8 Plug and Play Chapter 9 Hardware Devices and Support Chapter 10 Networking Chapter 11 A TCP/IP Primer iii

3 iv Brief Table of Contents Chapter 12 Mobile Users Chapter 13 Working Securely Chapter 14 Managing and Maintaining Windows 2000 Professional Chapter 15 System Recovery Chapter 16 The Windows Network Environment Chapter 17 The Novell NetWare Environment Chapter 18 The Unix Networking Environment Chapter 19 Sample Test Chapter 20 Answer Key Appendix A Answers to Review Questions Appendix B Objectives for Exam Appendix C Study Resources Appendix D Keyboard Shortcuts Glossary Index

4 Table of Contents Introduction... xiii Chapter 1 What s New in Windows 2000 Professional... 1 Quicker Access to Files 3 Easier to Find Files and Folders 4 Better Guidance for Users 5 Easier to Set Up, Configure, and Administer 6 More Comprehensive Setup Program 6 New Accessibility Options 7 Configuration Options 7 Centralized Computer Management 8 Windows Update 9 Built for Mobile Users 9 Multilanguage Support 10 Enhanced Printing and Imaging Capabilities 10 Integrated Web and Desktop 12 New Tools for HTML Developers 12 Better Overall Performance 13 Disk Cleanup 14 Backup 14 Enhanced Security 15 EFS 15 IPSec 15 Kerberos Support 15 Smart Card Support 15 Public Key Security 15 Best of Windows OnNow 16 Plug and Play 16 Power Management 16 Win32 Driver Model 17 Diagnostic Boot Options 17 More Powerful Search Capabilities 17 Broader Hardware Support 18 Enhanced Multimedia and Graphics Support 19 Advanced Networking Capabilities 19 Auto Private IP Addressing (APIPA) 19 Advanced Telephone Support 19 Authentication Protocols 20 Tunneling Protocols 20 Lower Costs of Ownership 20 Easier Deployment 20 Better Management Tools 21 Chapter Summary 21 Review Questions 22 Chapter 2 Installing and Deploying Windows 2000 Professional Checking the Hardware 28 Installing Windows Automatic Installation Options 32 Automated Installation Scripts 32 Setup Manager 35 UDF (Uniqueness Database File) 38 Winnt or Winnt32 39 Disk Imaging 41 Sysprep 41 v

5 vi Table of Contents Remote Installation Services (RIS) 47 Setting Up a RIS Server 47 Creating and Managing RIS Images 49 Deploying Images to Clients 52 Upgrading from a Previous OS 53 After the Install 54 Chapter Summary 55 Review Questions 56 Real-World Projects 60 Chapter 3 Microsoft Management Console (MMC) The New Administrative Tool 66 Behind the Scenes of the MMC 68 Configuring the MMC 69 Adding and Configuring Your Snap-Ins 70 Taskpad View 72 Saving a Custom Console 73 The Included Snap-Ins 75 Chapter Summary 77 Review Questions 78 Real-World Projects 82 Chapter 4 Configuring Disks Disk Management 86 Disk Storage Types 86 Basic Storage 86 Features of Basic Disk 86 Dynamic Storage 86 Disk Partitions 87 Dynamic Volumes 87 Disk Management Tasks 88 Disk Management 88 Adding Disks 90 Converting from One Disk Type to Another 91 Converting from Basic to Dynamic Storage 91 Reverting from Dynamic Storage to Basic Storage 91 Formatting a Dynamic Volume 91 Deleting a Dynamic Volume 92 Configuring File Systems 92 FAT 92 FAT32 92 NTFS 93 Volume Mount Points 95 Mounting a Drive 95 Sparse Files 95 Change Journal 95 Distributed Link Tracking 96 Converting from One File System to Another 97 Disks Quotas 98 Disk Defragmenter 100 Disk Cleanup 100 File System Tools 101 Managing Disks on Remote Computers 102 Chapter Summary 102 Review Questions 104 Real-World Projects 107 Chapter 5 Customizing Windows 2000 Professional Customizing Your Desktop 112 Working with the Start Menu 112 Personalized Menus 114 Active Desktop 116 Working with the Taskbar and Toolbars 118 Accessibility Options 118 Keyboard Options 118 Sound Options 120 Display Options 120 Mouse Options 121 General Accessibility Options 121

6 Table of Contents vii Accessibility Options Available on the Start Menu 122 Control Panel Utilities 123 Accessibility Tool Options 123 Add/Remove Hardware 123 Add/Remove Programs 124 Administrative Tools 125 Client Services for NetWare (CSNW) 125 Date/Time 125 Display 125 Fax 127 Folder Options 127 Fonts 127 Game Controllers 128 Infrared and Wireless Link 128 Internet Options 128 Keyboard 128 Mouse 128 Network and Dial-Up Connections 129 Phone and Modem Options 129 Power Options 129 Printers 130 Regional Options 130 Scanners and Cameras 130 Scheduled Tasks 131 Sounds and Multimedia 131 System 131 Users and Passwords 133 Multilanguage Support 133 The Application Programming Interfaces (APIs) 136 Chapter Summary 136 Review Questions 137 Real-World Projects 141 Chapter 6 Files and Folders History Folder 148 AutoComplete 149 Customizing Folders 149 Folder Options 150 Customize This Folder Wizard 150 NTFS Permissions 151 NTFS File Permissions 152 NTFS Folder Permissions 152 Special File and Folder Permissions 152 Access Control Lists (ACLs) 154 Inherited File Permissions 155 Compression 155 Copying and Moving Compressed Files and Folders 157 Off line Files and Folders 157 Synchronizing Files v158 Offline Files and Folders on Mobile Computers 159 Off line Web Pages 159 Shared Folders 159 Creating Shared Folders 160 Combining Shared Folder Permissions and NTFS Permissions 160 Administering Shared Folders on Remote Computers 161 Monitoring Access to Shared Folders 164 Using The Shared Folder Snap-In 166 Caching 166 Special Shares 167 Dfs 167 Searching 168 Searching for Files and Folders 168 Searching for Network Resources 169 Indexing Service 169 Chapter Summary 170 Review Questions 172 Real-World Projects 174 Working with Files and Folders 146 My Documents Folder 146 My Pictures Folder 147 My Network Places 147

7 viii Table of Contents Chapter 7 Printing Printing Overview 178 The Windows 2000 Printing Process 179 Graphics Device Interface (GDI) 180 Print Drivers 180 Print Spooler 181 Print Job Formats 182 The Printers Folder 182 Installing Printers 183 Plug and Play 183 Using the Add Printer Wizard 184 Using Windows Update 185 Installing Network Printers 186 Using the Add Printer Wizard 186 Using Point and Print 186 Internet Printers 187 Configuring Printers 189 The General Tab 189 The Sharing Tab 191 The Ports Tab 191 The Advanced Tab 192 The Security Tab 194 The Device Settings Tab 197 Monitoring and Managing Print Jobs 198 The Print Queue Window 198 Managing the Print Server 199 Printer Pooling 202 Troubleshooting 203 Chapter Summary 204 Review Questions 204 Real-World Projects 208 Chapter 8 Plug and Play Plug and Play s Evolution 212 Support for Plug and Play 213 Windows 2000 Plug and Play Architecture 214 Kernel Mode 214 User-Mode Plug and Play Components 215 Drivers 215 Device and Driver Support 215 Types of Drivers 216 Device Objects 217 WDM Bus Drivers 217 WDM Device Drivers 217 Additional Windows Interfaces 217 The Windows 2000 Implementation 217 Chapter Summary 218 Review Questions 218 Chapter 9 Hardware Devices and Support New Hardware Support 222 Plug and Play 222 WDM 222 IEEE Digital Audio 223 Still Images 223 OnNow 224 Advanced Power Management (APM) 224 ACPI 225 Troubleshooting Power Management 226 HIDs 226 I/O Devices 227 USB 227 IrDA 227 Multimedia 228 DirectX 229 Troubleshooting DirectX 230 ICM 230 Accelerated Graphics Port (AGP) 231 Scanners 231 Multiple Monitor Support 232 Troubleshooting Multiple Monitors 233 OpenGL DVD 233

8 Table of Contents ix Troubleshooting DVD 234 Removable Media 234 Mobile Computer Support 235 Multiple Processing Units 235 Device Manager 236 Driver Signing 237 Troubleshooting Driver Signing 238 Hardware Profiles 238 Troubleshooting 239 Troubleshooters 239 Troubleshooting Hardware Problems 240 Troubleshooting Tools 240 Diagnostic Boot Options 243 Chapter Summary 244 Review Questions 245 Real-World Projects 248 Chapter 10 Networking Networking Overview 252 Networking Defined 252 Networking Hardware 252 Types of Networks 255 Windows 2000 Component Architecture 255 Creating and Managing Connections 257 Local Area Connections 257 Remote Connections 260 Virtual Private Network (VPN) Connections 261 Direct Connections 264 Security for Remote Connections 264 Authentication 264 Authentication Protocols 265 Data Encryption 267 Internet Connection Sharing 268 Configuring ICS 268 Configuring ICS Clients 269 Chapter Summary 270 Review Questions 271 Real-World Projects 275 Chapter 11 A TCP/IP Primer IP Addresses 280 Subnet Masks 281 Network IDs and Broadcast IDs 282 Classes of Addresses 282 Address Resolution Protocol 283 Dynamic Host Configuration Protocol (DHCP) 283 Routing 284 Name Resolution 285 NetBIOS Name Resolution 285 Host Name Resolution 288 Chapter Summary 290 Review Questions 290 Real-World Project 294 Chapter 12 Mobile Users Network Connections 298 Network Connection Wizard 298 Security 302 Authentication 302 Data Encryption 303 Callback 304 Off line Files and Folders 304 Configuring a Computer for Offline Files in Shared Folders 304 Configuring Options for Offline Files 305 Synchronization Manager 307 Dynamic Hardware Support 309 PC Cards 309 IDE Devices 310 Power Management 310 Advanced Power Management (APM) 311 ACPI 311 Hibernate Mode 312 Standby Mode 313 Power Schemes 313 Alarms 314

9 x Table of Contents Hardware Profiles 315 Docking/Undocking 315 Smart Cards 316 Chapter Summary 317 Review Questions 318 Real-World Projects 321 Chapter 13 Working Securely Security Groups 326 The Administrators Group 326 The Users Group 326 The Guest Group 327 The Power Users Group 327 The Backup Operators Group 327 Special Security Groups 327 Group Policies 328 Security Policies 329 Security Options 330 Security Templates 331 User Rights 332 Permissions 332 Special Permissions 333 Shared Permissions 336 Auditing 336 Public Key Security 337 Certificates 338 User Authentication 339 Interactive Logon 340 Network Authentication 340 RAS Authentication Protocols 342 Password Authentication Protocol (PAP) 342 Shiva Password Authentication Protocol (SPAP) 342 CHAP 342 Microsoft Challenge Handshake Authentication Protocol (MS-CHAP) 342 MSCHAP EAP 343 RADIUS 343 VPN 343 PPTP 343 L2TP 344 IPSec 344 EFS 345 Chapter Summary 346 Review Questions 348 Real-World Projects 350 Chapter 14 Managing and Maintaining Windows 2000 Professional Task Scheduler 354 Creating a Scheduled Task 355 Managing Scheduled Tasks 357 Performance Monitor 358 Performance Monitor Tools 360 Auditing 366 Hardware Profiles 369 Chapter Summary 370 Review Questions 371 Real-World Project 374 Chapter 15 System Recovery Prevention of System Problems 378 Device Driver Problems 378 System File Problems 379 Hardware-Related Problems 380 Backup Strategies 380 Using Windows 2000 Backup 381 Removable Storage 382 Backup 382 Restore 385 Schedule Jobs 386 Using Safe Mode Options 387 The Recovery Console 389 Starting the Recovery Console 389 Using the Recovery Console 390 ERD and the Emergency Repair Process 394

10 Table of Contents xi Chapter Summary 396 Review Questions 396 Real-World Projects 400 Chapter 16 The Windows Network Environment Networking and Communications 406 Accessing Network Resources 406 Microsoft Networks 407 Types of Network Environments 408 Account Authentication 411 Group and System Policies 413 Logon Scripts 415 Getting Connected 415 Local Area Connection 415 Configuring Network Protocols 416 TCP/IP 417 NWLink (IPX/SPX) 421 NetBEUI 423 Chapter Summary 423 Review Questions 424 Real-World Projects 428 Chapter 17 The Novell NetWare Environment An Overview of Novel NetWare 432 Novell NetWare Novell NetWare 4.x 432 Novell NetWare 5.x 433 The IPX/SPX Protocol Suite 434 IPX 434 SPX 435 SAP 435 RIP 435 Operating Windows 2000 and NetWare Together 435 NWLink (IPX/SPX) 435 Client Service for NetWare 437 Gateway (and Client) Service for NetWare 440 Accessing NetWare Resources 444 Accessing NetWare Resources 444 Accessing NetWare Print Queues 445 Troubleshooting NetWare Problems 445 Are Client Service for NetWare and NWLink Installed? 446 Is NWLink Configured Correctly? 446 Is the Preferred Server or Default Tree and Context Correct? 446 Chapter Summary 447 Review Questions 448 Real-World Projects 453 Chapter 18 The Unix Networking Environment History of Unix 456 Unix Variants 456 Introducing Services for Unix System Requirements 458 Installing Services for Unix Accessing Files Using NFS 461 Client for NFS 461 Server for NFS 462 Gateway for NFS 463 Authentication Using Services for Unix Server for NIS 465 Server for PCNFS 465 Password Synchronization 465 User Name Mapping Server 465 Remote Administration Using Services for Unix Telnet Client 466 Telnet Server 467 Chapter Summary 468 Review Questions 468 Real-World Projects 472

11 xii Table of Contents Chapter 19 Sample Test Chapter 20 Answer Key Appendix A Answers to Review Questions Appendix B Objectives for Exam Appendix C Study Resources Appendix D Keyboard Shortcuts Glossary Index