MaaS360 and TeamViewer Integration Guide

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Bennett Webster
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1 MaaS360 and TeamViewer Integration Guide

MaaS360 has partnered with Team Viewer to offer a remote viewing/remote control experience across all devices that MaaS360 supports in MDM (ios, Android, macos, and Windows).

2 MaaS360 has partnered with Team Viewer to offer a remote viewing/remote control experience across all devices that MaaS360 supports in MDM (ios, Android, macos, and Windows). The Team Viewer integration is quick and easy to setup, and a breeze to implement. To get started, follow the instructions below. (NOTE: If you are already a Team Viewer client, please reach out to your account representative. The below steps are for new customers only) Setup The Team Viewer remote support is enabled under the services page in MaaS360 (if you do not see the option, please reach out to your account representative to enable). There is a link within the settings to setup a trial account. All that is required is an address that is not currently tied to a Team Viewer Account

Once the trial is created, there will be an email notification that must be acknowledged to finalize before MaaS360 can bind with the service NOTE: There may be prompts for Team Viewer app installs

3 Once the trial is created, there will be an notification that must be acknowledged to finalize before MaaS360 can bind with the service NOTE: There may be prompts for Team Viewer app installs on the device. Please continue through the process as required, even if the machine being used to sign up is not the machine that is going to administer Team Viewer. Once this is complete, back on the MaaS360 services page, enter the address used, and click authorize. There will be a redirect to a Team Viewer page. Allow the permissions to continue

4 The setup is now complete (trial mode). If Team Viewer will be used going forward, please work with your MaaS360 account representative to go from trial to customer Deployment MaaS360 can make it easier to get the Team Viewer sessions going by deploying the agent via the app catalog. In the case of mobile devices, there are 2 applications available from Team Viewer. MaaS360 will be utilizing the QuickSupport agent (the

5 other is an administrative app). MaaS360 can deploy the app to devices silently in the following scenarios: ios devices: QuickSupport app with device based VPP licenses pushed via MaaS360 with instant install to Supervised ios devices Android devices: QuickSupport agent pushed via MaaS360 with Instant Install to supported Android enterprise enrolled devices Remote Sessions Once everything is deployed, the time will come when an actual session is needed. The beauty of the MaaS360 integration with Team Viewer is that Team Viewer can still be used as standalone if there is ever an instance where MaaS360 in not accessible (during scheduled maintenance, for example), but the integration piece makes it much easier for admins and end-users to connect quickly. For this example, we will show an ios device, but the experience is very similar across Android, macos, and Windows as well. To start, navigate to the device view of the device intended for remote view/control (Note: ios only supports remote viewing) Under "More" select "Initiate Remote Support"

The admin will be presented with the following info: Link for Administrators: This will kick the session off from the admin side in the Team Viewer

The link will be messaged via the MaaS360 agent on mobile devices, however, troubleshooting MaaS360 issues can be a part of this process, so the

6 The admin will be presented with the following info: Link for Administrators: This will kick the session off from the admin side in the Team Viewer console. End Users Link: The end user will tap the link to redirect to the QuickSupport agent and automatically begin the session. The link will be messaged via the MaaS360 agent on mobile devices, however, troubleshooting MaaS360 issues can be a part of this process, so the admin can also see this link so that it may be , texted, or read aloud to the end user. In the latter case, user just needs to enter it in to a browser on the device

Unattended Access (Currently Android Only) With the release of MaaS360 10.67 (April 2018) and TeamViewer Host Agent 13.

7 Unattended Access (Currently Android Only) With the release of MaaS (April 2018) and TeamViewer Host Agent 13.2 (July 2018) on the Play Store, MaaS360 and TeamViewer support unattended access to Android devices (with more in the pipeline for future releases). This is a BETA feature, and some bugs are expected, but we appreciate any feedback clients have during this phase. Prerequisites the Unattended Access BETA feature must be enabled in the Services page The Host app must be installed and running on the target device. Once these prerequisites are met, the unattended access option will appear in the remote session pop-up, and admins will receive a special link, with a 5 minute lifespan, to kick off the session

Application / Document Management. MaaS360 e-learning Portal Course 3

Application / Document Management MaaS360 e-learning Portal Course 3 Agenda > Application Management Overview MaaS360 Workflows Device Workflows > Document Management Overview MaaS360 Workflows Document