Installation manual. datango performance suite

Transcription

1 datango performance suite

2 Table of Contents Introduction 4 Prerequisites 5 System Requirements 5 Prerequisites for generating documents 5 Installing the datango producer 6 Prerequisites 6 The installation 6 Inserting a license 7 Upgrading an older version 9 Using existing Workareas 9 Migrating Projects and Workareas 10 Using different versions of the producer in parallel 11 Automatic Update 12 Uninstalling the datango producer 14 Setting up a Workarea 15 Operating system settings 17 Windows XP 17 Browser settings 19 System requirements 19 Internet Explorer settings 19 The Internet Explorer's zone model 21 Settings for Mozilla Firefox 21 Safari settings 23 Settings for the SAP client 25 Requirements 25 Settings 25 Settings under New Design 25 Option settings 26 Settings for modal dialogs 27 Table of Contents 2

3 Working with the producer under Citrix 28 Local installation 29 Installation on the Citrix terminal server 30 Seamless and load-balancing special attributes 32 Functional test for seamless transmission 32 Setting up an author environment 32 The Central Workarea 34 Creating a Central Workarea 34 Integrating resources 36 Technical Support 37 Notice of Liability 38 Table of Contents 3

4 Introduction This installation manual will provide you administrative support in using the datango producer as well as the applications required for creating and playing learning content. Various prerequisites need to be complied with when installing the producer and when recording and playing lessons and specific settings applied. Once the installation has been completed and the appropriate settings applied, work can begin immediately on producing learning content in the datango producer. Should you require help with the installation or the applicable settings, please contact datango support, which is available to assist you with any questions. You will find the necessary information and contact data in the "Technical support" section of this manual. 4

5 Prerequisites The following prerequisites apply when working with the datango producer. System Requirements In order to successfully install and use datango producer, your computer must fulfill the following requirements: Operating system Windows 2000 Windows & 64 bit version Processor RAM Hard drive Pentium IV with min. 1.3 GHz A minimum of 512 MB 300 MB of free space Browser Internet Explorer Prerequisites for generating documents Generating lesson documents in the datango producer requires a standard, functioning Microsoft Office installation. This needs to be the MS Office 2000 version or higher to create documents in Word or PowerPoint format. 5

6 Installing the datango producer This section explains how to install the datango producer and what you have to look out for in the process. Prerequisites The following prerequisites apply when installing the producer: To be able to install the producer you require administrator rights for the PC on which the producer is to be installed. You require a license to launch the producer. You can obtain this from your datango customer account representative. Before installing, close all browser window so as to avoid subsequent conflicts with Internet Explorer when working with the producer. Please note that require sufficient rights for installing add-ons and browser bars. This is necessary as the producer installs and uses its own Browser Helper Object (BHO), the datango Extension. The authors must also possess sufficient rights for using add-ons and browser bars in order to be able to launch and use the BHO. To install on a Citrix terminal server please refer to the chapter on working under Citrix. The installation To install datango producer, perform the following steps: 1. The producer is available in various language versions. To install, select the file in the appropriate language version. 2. To open the installation program, double-click on the installation file program icon. 6

7 3. The installation program will guide you through all the steps for installing the datango producer. Now follow the instructions in the displayed dialog. a. A welcome dialog with the producer version will be displayed. Click on the Next button. b. Read the license agreement and accept it. Click on the Next button. c. Select the installation folder. This will be proposed to you by the producer in C:/programs/datango. The Browse... button allows you to change the installation location. A dialog will open allowing you to select a different folder. d. Initiate the installation process by clicking on the Install button. The installation will now be executed. Once the producer has been installed, you can close the installation program by clicking on the Finish button. If the launch datango producer setting is activated, the producer will be opened when the dialog is closed. In general use, you can launch the producer by double-clicking on the producer icon on the desktop or via the start menu, from Programs -> datango. Inserting a license Lawful use of the datango performance suite is governed by licenses. You will receive these when you acquire the corresponding datango product from your customer account representative. The first time you launch the datango producer you will be asked to enter the license. The license has the format extension *.datangolicense and is available for each individual work station. Select the file in the dialog and click on Open. The producer will then be launched. You will find an overview of the licenses you have entered and available functionality in the producer in the Licensed features dialog, which can be called from the Help -> Display licenses... menu. 7

8 If you do not have a licence available for your producer, then get in touch with your datango customer account representative. Adding additional licenses If you acquire additional licenses for your producer in order to activate additional functions, you can add these at a later date. This is done in the producer in the Licensed features dialog that is called via the Help -> Display licenses... menu. Click in this dialog on the Add license... button. Then select the license in the open dialog and confirm it by clicking on Open. Your license is now inserted and the extended functionality activated. 8

9 Upgrading an older version Should you already have worked with an older version of the datango producer, you should observe a number of points before and after installing the new version. You need to do this as faults may otherwise occur. Using existing Workareas Each new version of datango producer revises the resources available for a Workarea. The ability to use an existing datango performance suite Workarea in a more up-to-date version of the producer requires the following procedure: Before updating a Workarea we recommend making a copy to which you can revert in the event of any problems. Open the latest producer and if necessary select the desired Workarea from the Workarea -> Select Workarea menu. Once the Workarea has been selected, an advisory dialog box will appear alerting you to obsolete resources. Confirm this with Ok. Now update the Workarea. This is done from the Edit configuration... menu, which can be launched in the Project Explorer from the Workarea -> Management menu. A dialog box will open listing all of the standard installation resources. The resources to be updated are selected and accompanied by the comment upgrade. Change the selection if so required. Click on Ok to confirm the dialog. Only the standard installation resources are offered and updated when updating a Workarea. Individually produced resources are ignored. If need be please get in touch with Support for information on whether your resources require updating. 9

10 In the next dialog, select the Overwrite existing option to replace the existing resources with the updated resources. Again confirm the dialog by clicking on Ok. The resources will then be imported into the Workarea. You will be able to view the progress in a dialog. When importing has been completed, click on Ok to confirm the dialog. The Workarea has now been updated and you can begin work creating and editing learning content. Once you have updated a macro set's resources the dialog will first prompt you to reboot the producer. If you would like to use a datango knowledge suite Workarea in the datango performance suite producer the Workarea needs to be migrated. Migration is necessary as the Workareas' structure differs between the various versions. Please refer to the section on Migrating from Projects and Workareas. Migrating Projects and Workareas The Workarea structure in datango producer 2009 along with the content and resource management was fundamentally revised. That is why it is necessary to migrate projects and Workareas from older versions of the producer into the new version and thus into the new structure. In datango producer a project or entire Workarea can be migrated from an older version of the producer directly into the current producer. The effect of migration is to copy the content into the new Workarea and transfer it into the new structure. The original project or original Workarea are preserved. If you want to update from an older version than 6.1.x, then please do not fail to contact the datango support in order to obtain individual instructions on how to perform the upgrade. Before performing the migration, first create a new Workarea via the Workarea - > Select Workarea... menu. Then in the Workarea -> Administration menu, select the content to be migrated: Migrate Workarea 10

11 Migrate project Now select the folder for your project or Workarea. Migration does not involve selecting any archive files but instead directly selects the folders for a Workarea or project. Archives are migrated using the Import archive... function in the Workarea -> Administration menu. The migrated projects are filed in Unreferenced objects and can then be assigned to the Contents group and thus to your content structure. Generating the projects When the migration has been completed, the projects have to be regenerated. You can generate the projects individually or all of your Workarea's projects at the same time. You generate individual projects by opening the project in the Project Editor and then saving it. All projects are generated using the Generate all content function in the Project Explorer's Workarea menu. Using individual resources In older versions of the producer use individual styles for trainer and library, then bear in mind that their surface and design were fundamentally revised. This requires you to create a new style. Using different versions of the producer in parallel datango producer can be installed and used in parallel with an older installation of the producer. But please note that the Workareas used in the different versions are not mutually compatible and that separate Workareas need to be created as a result. In the event of you working with an older version you need to bear the following in mind before and after installation so as to avoid faults and errors: Avoiding version conflicts To avoid version conflicts in the event of a parallel installation, you should deactivate the older version's datango add-ons in Internet Explorer and activate the current version's add-ons. These bear the name datango Extension with the corresponding version number. 11

12 You will find the required setting: in Internet Explorer 7 under Tools -> Manage add-ons Automatic Update The producer allows automatic resource updates to be set up. To this end, the resources to be updated can be held centrally. This storage location will then appear in the producer. When the producer starts up, it checks whether resources are available and then imports them into the Workarea. Defining the update function Please note that when resources to be updated are administered centrally, users require appropriate access rights to the storage location. You define the update function as follows: 1. Create a resources file *.dkp containing all the necessary resources to be updated. To do so, export them from the producer using the Export Archive function. 2. Now create update.xml. This identifies the resource files to be updated and the corresponding producer version. You will find the XML file structure below. 3. Set up a folder in your target directory, on a server, for example. File update.xml here along with all the resource files to be updated. 4. Now specify the folder in the Central Configuration Dialog of the producer to be updated under Application -> Directories in the parameter Updates' path. To do so, go to Search for folder to select the storage location. Once the producer has started the available resources will automatically be imported into the Workarea. Individual resources can now continue being filed in the folder and will be imported automatically each time the producer starts. 12

13 Please ensure when using the update function that it overwrites any resources in the Workarea. update.xml The update.xml structure may appear as follows: <?xml version="1.0" encoding="utf-8"?> <Update> <Application name="producer"> <AppVersion Minimum="7"/> <Resource mandatory="true">ressource.dkp</resource> </Application> </Update> 13

14 Uninstalling the datango producer If you would like to uninstall the datango producer, this is done from the Settings -> System control -> Software menu: 1. A dialog will open listing all the programs on your PC. Select the datango producer. 2. Click on the Remove button. 3. A dialog will open. Initiate the uninstallation process by clicking on the Yes button. 4. The producer will be deleted from your PC. When uninstallation is complete you can close the Software dialog. When uninstalling the datango producer only the program is deleted. The Workareas that were created are retained for further use. Alternatively you can also perform the uninstallation using the datangoproducer.msi installation file from the corresponding version of your producer: To do so, launch the installation program by double clicking on the installation file. Then click on Next. Select the option Remove and confirm your selection by clicking on the Remove button. The producer will now be uninstalled. 14

15 Setting up a Workarea When the datango producer is first started, you will be asked to create a Workarea for your content. This is where all resources and learning content specific files are held. If you would like to set up a new Workarea, then select the Select Workarea... function in the Workarea menu. 1. A Workarea selection dialog is opened after startup, offering a preset path for filing the folder. This path is for instance under: Windows XP: Documents and settings/user folder/ datango Workareas/Workarea Windows Vista and Windows 7: Users/User folders/datango Workareas/ Workarea Changing the name If you would like to change the name of the Workarea, you can do so using the path data in the Target directory. Replace the prescribed name with the new name. Changing the base directory a. To set a different directory as the base directory, click on the Select button. b. Designate the folder in the directory structure in which the Workarea is to be set up and click on Create new folder. Give this a name of your choosing. c. Then click on OK to confirm the dialog. The path for the Workarea folder is now displayed in the dialog. 2. You will see the standard installation resources displayed in the window under the Target directory. You can use this selection to define the resources to be used. 15

16 3. Click on Create to set up the Workarea. The required files are now copied into the target directory. Once all the files have been copied into the corresponding working directory, you can confirm the conclusion of the creation process by clicking on OK. The resources and Content group are now created within the tree structure. 16

17 Operating system settings This section describes the system settings for Windows operating systems. These settings are necessary to allow the datango producer recorder function to identify Windows application objections without error. If an existing setting does not match the required settings for the application profile, a dialog box will appear to warn you when you start the recording. You can then cancel the recording and configure the required settings. The following sections details the required system settings for the operating system in question and explains where to find the settings. Also note the system requirements for datango producer. Windows XP On Windows XP you can change the interface view in Screen properties, which are available via Control Panel -> Display or via the Context menu - > Properties when you right click the screen wallpaper. Windows Design You can specify the Windows design in the Appearance tab. Select the Windows XP Style option for Windows and buttons along with the Blue (Standard) Color Scheme. Color depth In the Display settings tab select Highest (32bit) for Color quality. 17

18 Font smoothing You must disable font smoothing. To do so, open the Effects dialog in Appearance and disable the option Use the following method to smooth edges of screen fonts. DPI setting In the Settings tab you can press Advanced to access the display properties dialog. In the dialog set the DPI setting in General to Normal size (96 DPI). 18

19 Browser settings A few changes are required to the security settings of the browser used so that the relevant browser works perfectly with datango products. The attributes and settings for displaying and executing library, trainer and book reader are stored in cookies. You should therefore activate System requirements The following requirements need to be complied with to ensure that the datango library, trainer and book reader can be used without problem and that lessons can be successfully played back: Browser Version Operating system Internet Explorer Windows 2000 Windows 2010 Firefox Windows 2000 Windows 2010, Mac OS X 10.5.x Safari Windows 2000 Windows 2010, Mac OS X 10.5.x Chrome Windows 2000 Windows 2010, Mac OS X 10.5.x Internet Explorer settings To apply Internet Explorer settings, open Explorer and navigate to the Internet Options command in the Tools menu. The following settings are to be set to Activate in the security settings under Security -> Internet/Intranet -> Customize level: ActiveX controls and plug-ins o Binary and script behavior 19

20 o Display video and animation on a webpage that does not use external media player Miscellaneous o o o o o Allow META REFRESH Allow script-initiated windows without size or position constraints Allow websites to open windows without address or status bars Launching programs and files in an IFRAME Submit non-encrypted form data Scripting o Active scripting Advanced settings The following setting is to be set to Activate under Advanced -> Browsing: Enable third-party browser extensions The following setting is to be set to Activate under Advanced -> Multimedia: Play sounds in webpages To play back lessons using the datango trainer locally or from CD, the following settings need to be set to Activate on the Advanced tab in the Security area: Permit running of active content in files on the local computer Permit running of active content from CDs on the local computer Popup blocker The pop-up blocker needs to be deactivated to display lessons in the datango trainer. This option can be accessed via the Tools -> Pop-up blocker menu. Alternatively, you can input the corresponding URL in the pages that are enabled for pop-ups, in the Pop-up blocker settings. Printing the stop page To print the stop page of the datango trainer correctly you have to allow the print of background elements. Activate the option Print background colors 20

21 and images which is to be find within the Advanced tab ancillary to the point Printing. The Internet Explorer's zone model The security settings in Internet Explorer are set up in zones: Restricted Sites, Trusted Sites, Internet, Local Intranet und My Computer. In the zone My Computer there are no restrictions of any kind. The restrictions in the zones can be set in detail separately. In company networks the system administrator can define default settings according to the company policies. Other than that all settings are accessible for the user. To which zone a document is assigned depends on two things: on the URL/Path of the document and, in addition for files, which are loaded from the Windows file system, also the original source from where the file was copied into the Windows file system. Which Paths/URLs belong to the zones Restricted Sites, Trusted Sites and Local Intranet can be set in detail for each zone in MS Internet Explorer. All other Paths/URLs belong to the zone Internet. For documents, which are downloaded from an external source, since Windows XP Service Pack 2 the original zone the document derives from, is saved with the document. In this case the security settings for the Zone (ZoneID) saved with the document will be used. Attention: Despite a layer-kind zone model, the security settings for the zones do not work hierarchically. Therefore the settings for the local intranet can be a lot more restrictive than for the internet, which generally would be considered less secure. For a smooth operation of datango trainer it should be always checked if the settings for zone the server with the datango trainer installation belongs to from the user s point of view allows for a trouble-free playback. Settings for Mozilla Firefox The following browser settings are required for trouble-free display in Mozilla Firefox. Changes in the settings dialog 21

22 Select the Settings item in the Tools menu in the open browser. Now go to the Content item in the settings dialog to see the required options. Deactivate the setting Block pop-up windows. Enable the use of JavaScript using the Activate JavaScript option. Click on the Advanced button to open Advanced JavaScript settings. Activate the following options: o o o Position window before or after other windows Hide status bar Change status bar text Settings using about:config Additional browser configuration settings are available to you in Firefox. You can access these settings by entering about:config in the address bar and confirming with Enter. The following options are to be set to the value true: dom.allow_scripts_to_close_windows This setting allows the browser windows to be closed. signed.applets.codebase_principal_support This setting displays browser windows in fullscreen mode. A setting can be activated by double-clicking on it. It is then displayed in bold text and the value true is set. Because of the settings that have been activated, when starting the library or a lesson in the trainer you will see a security message. Confirm this with Allow. If necessary, activate the option Remember this decision so that the security message is not displayed each time the library is started. 22

23 The default bubble audio effects in lessons and in the book reader actions are in WAV format. A Windows Media Player plugin is required in order to be able to play back the files in Firefox. You will find further information on the subject at: Firefox 3 When using Firefox 3, the following settings also have to be set to false using about:config: dom.disable_window_open_feature.resizable This setting prevents the size of an open browser window from being changed. security.fileuri.strict_origin_policy This setting allows links to be executed if an HTML page is launched from a local drive. Printing the stop page To print the stop page of the datango trainer correctly you have to allow the print of background elements. Activate the setting Print background (Colors and Images) which is to be find within the page setup dialog under File -> Page setup. Safari settings Specific browser settings are required for trouble-free display in Safari. To do so, open the browser's settings dialog using the Edit -> Settings menu. In this menu, select the Settings area and apply the following settings: Activate JavaScript by selecting the Activate JavaScript option. Deactivate the pop-up blocker by deselecting the Block pop-ups option. Permit the use of cookies by activating the option Always or Only from websites that I visit. Printing the stop page (OS X only) 23

24 To print the stop page of the datango trainer correctly you have to allow the print of background elements. Activate the option Print background in print dialog. 24

25 Settings for the SAP client Requirements The optimal object recognition requires the SAP system to have a version 7.1 SAP GUI or later. Settings If lessons are to be recorded using the datango producer via an SAP client, certain settings need to be applied if the recording is to proceed without a hitch. The following settings refer exclusively to the SAP client and are to be applied in Customizing the local layout in the New design and Options menus. Settings under New Design In the General area: o o For Active theme select theme as application profile will be used by you, i.e. Tradeshow for using SAP R/3 Tradeshow. Under General set the value 100% for Font size. In Color settings select exact the same theme as chosen in General. 25

26 Option settings The tool tips are to be deactivated. To do so, select the setting None under Options -> Quick info. History under Local data is to be switched off. Deactivate option Activate multibyte functionality for... under Internationalization in area I18N. To increase the controls' recognition accuracy during recording you should select the option Narrow cursor under Cursor. Under Scripting, script recognition during recording must be permitted. In this case, the Enable Scripting option must be activated. This is necessary, as the objects in the R/3 window will be more easily recognized by means of the scripting interface. Please note that graphical object recognition is not possible when scripting is active. For graphical object recognition, additional requirements are necessary which are not standard for the producer. Please contact the datango support team if you have any questions regarding this. 26

27 In order to avoid disruptions from SAP messages, the sub-points Notify When a Script Attaches to a Running GUI and Notify When a Script Opens a Connection must be deactivated. Settings for modal dialogs For an optimal recognition of objects on modal dialogs the setting Dialog (modal) has to activate. The setting is located on the tab F4 Help of the settings dialog that can open through the menu Help -> Settings. 27

28 Working with the producer under Citrix Certain requirements and settings are necessary in order to be able to use the datango producer in a Citrix environment to ensure that lessons are successfully recorded. Installation types Two different types of installation can be performed for the producer: Local installation on the workstation Installation on a Citrix terminal server In the following sections you will receive information on how to install the producer and what you need to look out for in the process. The producer should preferably be installed on the terminal server as, with local installation, recording using the Citrix client is only possible with graphical object recognition. The Citrix clients So-called clients are required to access the producer and the applications on the terminal server. You can use the following Citrix clients when working with the producer: Web client The Web client permits access via the browser. It provides the basic functionality and is also required when installing the ICA client. ICA client in the Desktop Window ICA and Web client in seamless mode Please note: Use a version 9.2 Citrix client or later. With older versions, there can be no guarantee that working with the producer will be trouble-free. 28

29 Do not use a client that has been modified. If you do so, there can be no guarantee that a recording will be perfect. Updating the producer Following an update of the producer you should ensure that the producer's Browser Helper Object (BHO), the datango Extension, is not reinitialized. What this requires is that, after the update has been completed, all the users on the Citrix system are logged back on to, or set up again, on the Published Desktop. Local installation If the producer is installed locally, the applications to be recorded are to be installed on the terminal server. Internet Explorer, for editing lessons, as well as the Office applications needed to create documentation are also to be installed on the workstations. Attention: If the producer is installed locally, only graphical object recognition is possible as it is not possible to read out any interfaces for object recognition via the Citrix client. This is why a graphical profile is required for recording. If so required, please contact your datango support personnel. Recording requirements For optimal object recognition, please comply with the following recording settings: 29

30 Set matching display characteristics for the terminal server, the author workstations and for the Citrix client: o o o Set a color depth of 24 bits. Deactivate screen font anti-aliasing. You should also take care to set the same screen resolution. When installed locally, the application to be recorded is launched via Citrix using Seamless window. Once the recording has been initiated in the producer, the corresponding application profile is to be selected manually from within the recording bar. This is required because automatic application selection does not work via the Citrix client. Installation on the Citrix terminal server You can install the producer directly on a terminal server, thereby making it available to the authors. This is the recommended installation as it allows the producer to access the various object recognition interfaces instead of being blocked by the Citrix client when installed locally. 30

31 In certain circumstances a high network load may be experienced during recording of an application with the producer installed on the terminal server. In this event, please contact datango support to apply the optimal settings for your Citrix system and improve performance. Installation The following points are to be borne in mind when installing on a Citrix terminal server: If possible, installation should be on a separate server to which the authors are always logged on as well, because of the high system load when recording with the producer. The producer is installed on the server and the author is provided with a Workarea (e.g. in a data directory). The appropriate full write and read rights have to be set up for this folder. Internet Explorer, for postprocessing of the lessons, as well as Microsoft Office for generating documentation are also to be installed on the same server and started in the same session. The authors should also possess user rights for the producer's BHO, required for postprocessing. Recording requirements So that the producer can correctly recognize and record the target application, the producer and application are to be implemented on the same server and started in the same session. Installation on the terminal server offers the opportunity for desktop and seamless transmission as well as access via the Web client. When working with producer, ensure that you always implement each application you are using on the same server and start it in the same session. This is necessary for trouble-free recording, postprocessing and publication of the lessons. 31

32 Customizing display characteristics The following system settings are also to be applied: Set a color depth of 24 bits for the terminal server, workstation and Citrix client. Please ensure that you apply matching settings for the systems. Deactivate Screen font anti-aliasing on the terminal server and author workstation. Seamless and load-balancing special attributes With a seamless transmission and for load-balancing, take care to ensure that the producer and the application to be recorded are launched in one session from the same server. Special attributes when using load-balancing: The producer has to be installed on each server in the cluster. Do not install the producer on the virtual server, which is there to balance the load between the servers. Special attributes when using seamless: Set the same parameters (resolution, color depth, encryption) when publishing the producer via Citrix and for the target application. Functional test for seamless transmission Once the producer has been provided via seamless transmission, a test should be run to establish whether Internet Explorer can be launched from within the producer. If the producer cannot be launched, seamless transmission must be converted to desktop for each author on a one-time basis. The producer is then launched using desktop transmission and Internet Explorer is started. If launch is possible, the transmission can be switched back to seamless. Setting up an author environment When creating lessons, it is recommended that an author environment be set up for the authors on a separate server on which the authors are given access to all 32

33 the necessary applications, settings and rights. This ensures that the producer will operate smoothly and free from errors. Please also pay attention here to the section: Installation on the Citrix terminal server. The author workstations can be regular workstations or else be set up as thin PCs. Thin PCs are workstations on which only one operating system is installed and which draw their data and applications from a server. The following overview summarizes the necessary requirements to be borne in mind for an author environment: Author workstations Terminal server Author environment producer installation Installation of applications to be recorded Internet Explorer with corresponding access rights User rights for the producer BHO Microsoft Office for creating documentation Matching settings for color depth and resolution Deactivation of screen font anti-aliasing. For the recording: Launching of the producer and target application in the same session 33

34 The Central Workarea The Central Workarea supports large author groups in managing learning content. This entails filing a general Workarea centrally so that all authors can access it to exchange learning content and resources. The authors work with their own local Workarea in which the content is created. The local Workarea is registered with the Central Workarea in order to be able to transmit the content that has been created or download the content from other authors. The Central Workarea is based on files in which the relevant information about the status of the content is recorded. Please follow the datango collaborator installation manual when setting up a server based Central Workarea. You will receive this manual when you purchase this datango product. Creating a Central Workarea To create a Central Workarea, perform the following steps: 1. To create a Central Workarea activate the option Enable administrative options in the Central Configuration Dialog. You will find the option in the area Application -> Central Workarea. Confirm the setting with Ok. 2. Following select the Select Central Workarea...function in the Workarea -> Management menu 3. You can use the Target directory to specify your storage location in the open dialog. To do so, create a new folder. 4. Select the resources you require and confirm your selection by clicking on Create. The Central Workarea will then be created and the resources copied into the appropriate folder. 34

35 5. The Central Workarea becomes available when a Central Workarea is selected. This menu consolidates all the functions for exchanging data between the local and Central Workarea. Once the Central Workarea has been created, you can upload your individual resources and learning content to it. To this end, you have the Store all objects on the server... function available to you in the Central Workarea menu. The relevant authors can continue to connect with the Central Workarea. Using a central Workarea with several authors requires a high speed, low latency, high bandwidth LAN infrastructure (Local Area Network). If a central Workarea is accessed via a WAN connection (Wide Area Network), the result is extremely long waiting times while the actions are being performed on the central Workarea as a result of the typically limited amount of bandwidth available and the high degree of latency in the interaction with the SMB network protocol used by the producer. Connecting with a Central Workarea 1. In order to connect with an existing Central Workarea, first create a local Workarea in the producer in which the Central Workarea content can be filed for local editing. 2. Then open the dialog for selecting a Workarea from Workarea -> Management -> Select Central Workarea... Now define the Central Workarea folder and confirm this by clicking on Select. 3. You can now download the available learning content and resources via the Central Workarea menu. Use the Fetch objects... function to do so. You can obtain additional information on working with the Central Workarea in the datango producer's F1 Help. 35

36 Integrating resources Individual Workarea resources can be integrated in the producer. For example, these can be: Individual application profiles Customized styles (library, trainer, bubble type etc.) Customized document templates Text files for the project languages Importing resources The resources are imported as archive files in DKP format (*.dkp). 1. To do so, navigate in the Project Explorer to Import archive... in the Workarea -> Management menu. 2. Select the archive file you want. You may select one or a number of files. 3. A dialog will then open at the same time as you are shown the contents of the archive file. Now select whether to import the entire archive or only part of it. Confirm your selection by clicking on OK. Your resources will now be imported into, and be available in, the Workarea. A number of resources need to be activated for use as the default. Select the appropriate resource in the producer's resource tree and click on Set as default in the object editor. You will find additional information about the resources in the producer's F1 Help. Managing Resources in the Central Workarea In order to make certain resources available to all of a Central Workarea's users, save these resources from your producer into the Central Workarea. To do so, select the resource and click on Store on the server.. in the Central Workarea menu. An author can store this resource in his local Workarea using the Fetch objects... function in the Central Workarea function. 36

37 Technical Support datango is a division of PARIS AG. All brands mentioned are the property of their respective owners. The datango performance suite has been developed by PARIS AG. User support is provided either by the relevant sales partner or directly by PARIS AG. To obtain technical support, you can get in touch with datango support. Datango support will be happy to assist you in the event of any questions. The following information is required when contacting support: The version number of the datango performance suite you are using. The version number of the operating system and browser you are using. An accurate description of the problem, when it occurs and how it manifests itself. Contact: support@datango.com The datango producer s diagnosis function can also be used to check the technical data of the datango installation on your computer (datango version, operating system, browser, etc.). Open datango producer and select Diagnosis over the Help menu. The producer transmits the required information automatically and lists this in a corresponding dialog box. This information can also be saved as a text file and sent as an attachment to the datango support staff. 37

38 Notice of Liability datango is a division of PARIS AG. All brands mentioned are the property of their respective owners. Manuals and software are protected by copyright. PARIS AG reserves all commercial rights for the manuals and software developed by PARIS AG. Copying, duplication, translation or transmission in any form by any means, electronic, mechanical, photocopying, recording or otherwise, in total or in part, is therefore not permitted. An exception applies to the making of a backup copy of the software for the owner s own use, as far as technically possible and recommended by us. The information and data contained in this manual may be changed without prior notice. All companies, names or figures used in the examples are fictitious unless otherwise stated. Claims made against PARIS AG regarding hardware and software products in this manual are exclusively subject to the regulations of the licensing agreement. All further claims are excluded. PARIS accepts no responsibility for the correctness of the information contained in this manual datango producer is a tool for creation of interactive multimedia lessons based. Please contact us directly if you need support or if you wish to receive more information about datango-products. 38