Inclusions Your Package Inclusions & Conditions
SHOPPING CART WEBSITE You have purchased a fully functional website that has been built using the Woo Commerce Cart plugin on the Word Press platform. Word Press is a 3 rd party platform and Click Start Digital do not accept responsibility or liability for issues relating to the platform. The cost of your package does not include additional functionality outside of the basic Woo Commerce functions. The website is sold as is therefore any requested changes to the website will incur charges at our discretion. CUSTOM STORE BUILD If you have chosen to get a custom store built, you have input into the layout (based on our current store for sale), logos (up to 6 options) and colour scheme for your new website. Included in a custom store build is 1 round of changes only, any further requested changes to the website will incur charges at our discretion. Custom stores can take up to 3 weeks to build. EMAIL MARKETING INTEGRATION We will set up a pop up form offering 5-10% off to customers visiting your website. This will be integrated into a software platform called Klaviyo. www.klaviyo.com is similar to Mail Chimp & other email marketing platforms. Klaviyo has been designed to automatically email customers reminders who have left products in their shopping cart (who have registered their details on your pop up form). Your package includes us setting up and plugging in the account to your website, your package does not include us emailing your customers with newsletters or store promotions. WE FIND THE SUPPLIERS We source the suppliers for you but we do not set up business accounts with the supplier on your behalf due to legalities i.e. you will be required to fill in your personal details and apply for the account directly with the supplier. In some cases, we have already uploaded products from a supplier but this isn't the case for all stores. You will be required to clarify what products you wish to upload. The time frame for us uploading the products is up to 4 weeks from the day you provide us with the suppliers account login/imagery etc. We will provide you contact info for the suppliers that have been chosen for your store, and we are happy to help as best we can with any more needed outside of this but please note this will be capped at a maximum of 10. We do not recommend dealing with any more than 2 to 3 suppliers unless you are holding stock and warehousing. Should you wish to source more suppliers you will have access to our supplier database (over 20,000 suppliers). Unfortunately, we cannot guarantee suppliers will approve your account, as this is judged on a case by case basis and is at the discretion of the individual supplier. TRAINING LIBRARY We offer an online Training Library that gives you access to multiple marketing & website training videos and documents. You have unlimited access to our Training Library.
ACCESS TO OUR FACEBOOK GROUP If you purchased the Silver, Gold, Platinum or Diamond package you have access to our private Facebook Group. Check with your Client Services Manager on this to get added into the group. EMAIL AUTORESPONDERS Woo Commerce has auto responder emails that get emailed to you and the customer when an order is received on your website. Your store has not been integrated to send the orders directly to the supplier, this will need to be done manually by you. Click Start have a business add on that might help with integration of this (drop ship plugin) so please visit for further info. This will be dependent on the individual supplier and their preferred method of ordering and is out of our control. We have also supplied 3 template emails you can use for your autoresponder emails within Klaviyo. To access these, visit our Training Library (under Email Marketing). FREE DOMAIN NAME & TRANSFER We will transfer the domain (e.g. www.yourwebsite.com) registration to you after the package has been purchased so you have full ownership of the domain and website. With our payment plans, the transfer will not take effect until full payment/s of the package has been received. Each website will come with one registered domain name only. If you require others these will be at your own cost. Including custom built websites. MARKETING TRAINING We offer training on how to run your own marketing and advertising campaigns on Facebook, Instagram & Adroll via our training library (videos). We recommend budgeting $300 to $500+ per week for advertising. Depending on your demographic, your Client Services Manager will make recommendations on which platforms to advertise on. If you purchased the Platinum or Diamond package our Founder will set up & design 1 ad for 2 platforms. The Founder will advise you on the best platforms to advertise on based on your target audience. Please co-ordinate this with your Client Services Manager. Ads will not be set up until all of the products are uploaded. PLEASE NOTE: Due to the nature of marketing & advertising, we cannot guarantee a financial return on any advertising conducted. GOOGLE ANALYTICS SET UP We will set up your Google Analytics account and connect this to your website. We will also provide a 1-1 training session to show you how to use Google Analytics to analyse your marketing initiatives (Silver, Gold, Platinum & Diamond packages only). Google Analytics is an online tool allowing you to track visitors to your website and shows you where your website traffic is coming from. This is a crucial element to understand and use as a business owner so you can see what marketing platforms are performing best and where to utilize your marketing spend. Be sure to download the free app so that you can view your business volume from your mobile device.
SEARCH ENGINE OPTIMISATION We have submitted your URL (domain name) to the search engines, and we have set up a plugin called SEO by Yoast. This plugin ensures your site has the correct keyword meta titles, H1 tags and meta descriptions on your home page. This does not guarantee that your website will show up on the search engines. Your store is enabled for optimisation only. The cost of your package includes the home page optimisation only and does not include specialized SEO work i.e. back links, blog posting, product SEO and other SEO activities. Please contact us if you would like a recommendation to an external SEO company that can do this on your behalf. LOGO & IMAGERY ON WEBSITE All imagery used on the website, and the logo is included in your package. If you would like a copy of your logo please contact us. All content throughout your website is filler content until the site is acquired by a new business owner. It is up to the new business owner to edit and change the websites pages e.g. about us, terms, home & contact pages. ONE-ON-ONE BUSINESS TRAINING With the Silver, Gold, Platinum & Diamond packages, you have access to your designated Client Services Manager via Skype for all business training (Skype is an online tool allowing you to have video, screen sharing and phone conversations over your computer via the app). The initial training sessions will cover; setting up payments via PayPal, website (Word Press) training, Google analytics, Klaviyo training, setting up Woo Commerce emails & suppliers & product assistance. You will then have access to your Client Services Manager sporadically based on your requirements and needs for the duration of your package*. ONE-ON-ONE BUSINESS TRAINING continued The package time frame commences from 2 weeks from the date of purchase. NOTE: You need to book in times via the link provided to you should you need further assistance. We do not provide training to your family members or friends. The 1-1 training will be provided to the business owner only, should you wish someone else to be present during training sessions, you will need to notify your Client Services Manager prior to the session. Please allow up to 48 hours for responses from your Client Services Manager as they are managing other clients and can get busy from time to time. We work Monday to Friday therefore enquiries received over the weekend that are urgent can be redirected to our help desk. Should there be issues with your website you need to contact your web hosting provider. All correspondence with your Client Services Manager should be conducted via Skype video or emails. We will not accept other communication outside of this (e.g. Skype messenger & private phone calls). *Skype sessions run for 30-45 minutes per session. The maximum sessions per package are as follows: Silver: 1 month/ up to 4 sessions Gold: 6 months /up to 12 sessions Platinum & Diamond: 12 months /up to 25 sessions. *To increase productivity and time efficiency we suggest collating your daily questions into 1 to 3 formalised emails each week for your Client Services Manager. This will ensure all of your queries get answered effectively versus sending several emails which can get confusing and cause delays due to the time spent having to read through multiple emails from every client.
SOCIAL MEDIA MANAGEMENT Facebook: Set up of Facebook business page and up to 5 posts per week for your package duration. * Instagram: Set up of a Pinterest OR Instagram page and up to 5 posts per week for your package duration.* *All social media posts will not be prior approved to posting, so should you not like a post that has been shared, you can delete it. It is up to you to communicate directly with your Client Services Manager about the style of posts you would like and which 2 platforms you wish them to focus on (Facebook, Pinterest & Instagram). Package durations: Gold package: 1 month / Platinum: 3 months / Diamond: 6 months / Starter & Silver: not included 24/7 TECHNICAL HOSTING SUPPORT Ongoing & unlimited web support is provided via your hosting provider. We use and recommend our clients to Site Ground. Site Ground offer quick 24/7 online support should you need assistance if your website is down, running slow or your emails are not working. Please contact them directly for any website issues. IN-HOUSE HELP DESK SUPPORT We offer a 24/7 help desk to all of our clients that have purchased the Gold, Platinum & Diamond packages. The help desk is for any urgent matters that cannot wait 48 hours for your Client Service Manager. Please allow up to 24 hours for responses on the help desk. LIVE CHAT FEATURE INSTALLED As an option, we can install a Live Chat plugin to your website. As this is an optional feature let you Client Services Manager know if you would like this installed and activated. Depending on the Live Chat plugin you choose there may be additional costs. PAYPAL EXPRESS CHECKOUT SET UP If you purchased the Gold, Platinum or Diamond package, we will install the PayPal Express Checkout plugin to your website after you have set up your PayPal account (optional). The Express plugin allows your customers to pay with one click instead of entering in their data to your website shopping cart (this gets transferred from PayPal directly). This feature is optional so if you would like the Express checkout please let your Client Services Manager know. PAYPAL INTEGERATION Included in all of our packages is PayPal integration into your shopping cart. Once you sign up to a PayPal account we will add in your PayPal email address into your checkout to activate it so you can start accepting payments. Because PayPal accepts payments on their own website, an SSL certificate is not required for this payment method. STRIPE & AFTER PAY INTEGERATION Included in the Platinum & Diamond packages is Stripe payments & After Pay Integration in the Diamond package only. Stripe allows your customers to pay directly for orders on your website via their credit card. After Pay allows your customers to pay off their purchases through AfterPay. An SSL certificate is required to use Stripe or AfterPay, the cost of the SSL is not included and you will need to purchase the SSL from your hosting provider. These features are optional so if you would like to activate either please let your Client Services Manager know.
XERO ACCOUNTING SOFTWARE PLUGIN For the Platinum & Diamond packages we offer the Xero plugin so you can connect your website to the Xero accounting software. We will upload the plugin and give you instructions on how to connect your account. This feature is optional so if you would like the Xero plugin please let your Client Services Manager know. INITIAL PRODUCT UPLOAD We will upload the products included in your package to your website. This includes simple & basic variable products and does not include multiple variations. You need to supply us with the product name, price, description and high-quality image/s (this is usually sourced off the supplier s website). Should you be unhappy with the descriptions and images supplied by the supplier, it is your responsibility to obtain suitable images etc to supply to us for the upload or edit these yourself. All product uploads require a CSV file from the supplier if they have one. This is your responsibility to request this after you have been approved by a supplier. If you have chosen AliExpress.com as a supplier, the cost of the plugin is your responsibility as it is an ongoing fee. If you ask our team to upload products that you have not personally hand selected, the products WILL be included in the product upload inclusions regardless if they are deleted or not. PLEASE NOTE: Products can take up to 4 weeks to upload. MONTHLY MARKETING WEBINARS Our Founder runs monthly marketing webinars that you can attend if you purchased the Platinum or Diamond package. These webinars will take you through step-by-step how to set up marketing and advertising campaigns, and will cover advice on social media marketing, Google marketing options and much more. BUSINESS CARDS For the Gold, Platinum and Diamond packages we will design and print your business cards for your new business. Your business cards will be designed for you based on the theme of your website. If you do not like your business card design you can choose another one based on what is available. 50 cards will be printed for Gold & Platinum and 100 for Diamond. MOBILE APP Included in our Platinum & Diamond packages is a mobile phone app via the Apple and Android store. The app will be plugged into your store and will not be accessible to you for changes. We will design an app to suit your website, additional charges may apply if you wish to add additional functionality or change the theme of the app. Please contact your Client Services Manager to arrange if you wish to set up the mobile app as this is optional. FACEBOOK SHOP Included in our Gold, Platinum & Diamond packages is a Facebook Shop. We use an external plugin that syncs your products to your Facebook page therefore any issues should be directed to the plugin owner. MARKETING IMAGERY PACK If you purchased the Diamond package, we will provide you with 2 slider images designed for your home page PLUS 3 Facebook Ads (images) designed with product promotions or website promotion. You must supply all product images and text.
BUSINESS COACHING SESSIONS Included in our Platinum (2 sessions) & Diamond (5 sessions) packages is one on one Skype sessions with our Founder. These sessions will be conducted over Skype for up to 45 minutes each session at a time suitable to both parties. We would recommend waiting until your site is up and running before you have these sessions. To book in for the coaching, please contact your Client Services Manager to arrange. PACKAGE EXPIRATION DATE & 2 WEEK GRACE PERIOD All package inclusions & services abovementioned are to be completed within the allocated time frame of your package from the date of purchase including a 2-week grace period. The free 2-week grace period allows for that initial time after purchase where there is some waiting for product uploads etc and not much you can do during this time. As an example, if you purchased the Gold Package (6 months) on the 1 January, your package inclusions and services will expire on the 15th July.