SHORETEL CONNECT Eugenia Corrales Senior Vice President of Product ShoreTel, Inc. 2015. All rights reserved worldwide. 1
THE SHORETEL DIFFERENCE End-to-end customer experience Application to end point service and feature consistency Consistent intuitive user interface across interfaces World-class service support Flexibility for our customers Hosted offer with increasing feature velocity Premise-based customer-managed offer Flexible offer to combine premise and Cloud features Protection for our customers during the cloud transition Managed transition from Premise to Connect Managed transition from Sky to Connect Support expansion to Cloud-based applications ShoreTel, Inc. 2015. All rights reserved worldwide. 2
PRODUCT STRATEGY Drive compelling customer offer to hosted services and hybrid environment Transition to open Cloud platforms New ways to collaborate Accelerate pace of releases and feature velocity Focus on quality and availability Rise of big data Architect to swiftly integrate new capabilities and applications Explosion of mobile devices Integrate full feature mobile client ShoreTel, Inc. 2015. All rights reserved worldwide. 3
CONNECT RELEASE - HIGHLIGHTS One platform with three deployment options Modern and intuitive client for PC, MAC and Web Browser-based contact center agent Secure access via Edge Gateway Most importantly Scalable flexible architecture for feature acceleration ShoreTel, Inc. 2015. All rights reserved worldwide. 4
ONE PLATFORM WITH THREE DEPLOYMENT MODELS ShoreTel Connect ONSITE Owner maintains and controls the system ShoreTel Connect HYBRID Combines cloud and onsite deployment features ShoreTel Connect CLOUD Fully hosted UCaaS ShoreTel, Inc. 2015. All rights reserved worldwide. 5
SHORETEL CONNECT CLIENT APP Endpoint consistency Dead easy meeting initialization Completely integrated meetings Focus on our customer s customers Fluid shifting and adding of modalities Team-centric actions ShoreTel, Inc. 2015. All rights reserved worldwide. 6
EFFORTLESS COLLABORATION Track the agenda Easy controls Sharing is a click away Secure from anywhere Manage multiple conversations and modalities from a single pane ShoreTel, Inc. 2015. All rights reserved worldwide. 7
PLUGIN-FREE WEB COLLABORATION Plugin-free, beautiful experience Know who enters and who leaves Easy controls Track the agenda ShoreTel, Inc. 2015. All rights reserved worldwide. 8
CONNECT CONTACT CENTER BROWSER-BASED AGENT INTERACTION CENTER Same controls across voice, chat, and email Same multi-channel solution for Connect CLOUD and ONSITE New browser-based agent interface Excellent for distributed contact centers Handle multiple interactions at once Admin defined information based on system parameters or database queries Admin defined queue KPIs, with thresholds ShoreTel, Inc. 2015. All rights reserved worldwide. 9
Director Phone Switch Contact Center Collaboration Trunk Switch NEW EDGE GATEWAY FOR CONNECT ONSITE Holistic remote access solution Remote 400 series phones (420, 480, 480g, 485g) VPN-less Connect client (PC, MAC, Exo) VPN-less Interaction Center client (Web) Brilliantly simple Managed via Director Virtual appliance with Small, Medium and Large specs Latest technology RAST for remote 400 series Reverse proxy for HTTPS signaling traffic STUN/TURN/ICE server for WebRTC signaling and media 400 Series Edge Gateway Internet Connect Client Interaction Center Client ShoreTel, Inc. 2015. All rights reserved worldwide. 10
BROAD CONNECT CLOUD CRM/LOB INTEGRATIONS SALESFORCE.COM MS DYNAMICS ZENDESK DESK.COM AMS 360 ACT! NETSUITE MAXHIRE JOBDIVA WFM Systems ODBC ShoreTel, Inc. 2015. All rights reserved worldwide. 11
CONNECT ACCELERATES THE FEATURE VELOCITY Up Next Hybrid Cloud Contact Center Partner Enablement ShoreTel, Inc. 2015. All rights reserved worldwide. 12
HYBRID INNOVATION Hybrid Sites allows customers with premises based solutions to easily expand the capabilities of that solution with services in the cloud. Addressing real customer problems ONSITE customers expanding with cloud locations ONSITE for large, CLOUD for remote locations CLOUD in the US, ONSITE globally Ultimate flexibility Mix and match CLOUD and ONSITE 100% feature parity Automated directory integration Extension dialing, Caller ID ShoreTel, Inc. 2015. All rights reserved worldwide. 13
POWERFUL NEW CLOUD CONTACT CENTER Outbound voice (dial list, call back) Chat and E-mail interactions Advanced Historical Reports Full featured agent interface Advanced, customizable IVR CRM/Database integrations Cloud to Cloud integration with WFO Cloud to Cloud integration with Salesforce Cloud API ShoreTel, Inc. 2015. All rights reserved worldwide. 14
PARTNER ENABLEMENT EVOLUTION Incrementally extend capabilities to support greater partner engagement in service delivery and market expansion Self service for customers and partners Customers Partners Partner tools driving service delivery and support New partner models for theater expansion International Service Providers Service provider systems integrations ShoreTel, Inc. 2015. All rights reserved worldwide. 15
WHAT SHORETEL CONNECT DOES. Enables customer flexibility and holistic experience Advances customer migration to enhanced cloud services Creates modern and intuitive interfaces Accelerates feature introduction and integration ShoreTel, Inc. 2015. All rights reserved worldwide. 16