A Guide to CAMPUS CARD SYSTEM INTERNATIONAL SCHOOL MANILA
Table of Contents Campus Card... 3 Frequently Asked Questions... 3 Does this apply to students only?... 3 How do I get the ISM Campus Card?... 3 How do I load the card?... 3 Where is the money stored?... 3 Who is in my Campus Account Family?... 3 How do I control my campus card family account?... 4 The campus card website asks me for a user name and password. How do I know what these are?... 4 What do I do if I forget my campus card website password?... 4 How do I know if my family s account balance is getting low?... 4 Does using my ISM Campus Card have any costs that I may have to pay?... 4 What should I do if someone in my family loses the card?... 4 Can someone else debit my card if I lose it?... 5 Can a card user get cash back from their card?... 5 What is the maximum amount that an individual can spend in one day?... 5 Can I see what my kids are getting on a daily basis?... 5 Where else can I use the campus card?... 5 Will cash payments still be permitted?... 5 Reminder about using the campus card:... 5 Campus Card Online... 6 Log-in... 6 Navigating the Website... 7 Editing Profile / Setting Low Balance Notification... 8 Change Password... 9 Setting Spend Limit... 10 Smart Card Top Up... 11 1
Restricting Card Usage... 13 e-account Report... 14 Card Activity Report... 15 Log-out... 15 Using the Kiosk... 16 Loading the Card... 16 Viewing/Printing the Account Balance... 18 Viewing / Printing Mini Statement... 19 Creating Visitor Voucher Account... 21 Visitor Voucher... 23 Top Up... 23 View Mini Statement... 25 Print Voucher... 26 Tickets... 27 Copy and Print System... 30 Printing at the HS Library... 30 Touch Pay... 30 Loading the Card... 30 2
Campus Card Your ISM campus card is your ISM issued ID card. Your ID card identifies you, and has your name and your ID number. This card is also a stored value card which you can use on campus in areas that accept the debit system. Frequently Asked Questions Does this apply to students only? This applies to all students, faculty and ISM staff. How do I get the ISM Campus Card? Students will receive their ID cards at the start of the year through the ES/MS/HS Office. Parents may opt for a campus card at the cost of P250. This can be obtained through paying the fee at the cashier and then proceeding to the Security Office for processing. Please take note that ISM will cover all other fees associated with the campus card enrollment for parents. Household staff will receive a regular ID and then work off of a voucher system should they wish to use a debit system while on campus. How do I load the card? You can load your card through the following options: At the kiosks located in front of the Canteen or kiosk located next to cashier in the Business Office Online through http:// by using a credit card or PayPal International School Manila Cashier located in the Business Office Where is the money stored? Your money is stored in your family account on a centralized, secure computer server. Individual account for students can be set up on a per request basis. Please send an email request to campuscard@ismanila.org. Who is in my Campus Account Family? Your ISM Campus Account is a family account. No matter who puts money onto the account, or whose card is used, the money belongs to the family. This includes cards issued to parents. 3
For individual account, the money belongs to that individual only. Parents with campus card will be attached to the one of the children s account. How do I control my campus card family account? The key to successfully controlling your ISM Campus Card family account is to use the website. You can use the website to: 1. Put money into your family account. 2. Control how much each family member can spend each day on an individual basis. 3. Control how much is spent in each location for each individual. 4. View what has been purchased from individual cards. 5. Ask to be notified when your family account balance is low. The campus card website asks me for a user name and password. How do I know what these are? ** Your campus account is joined to your PowerSchool login. Your user name (minus the P) = your PowerSchool login (6-digit login minus the P) Your password = same as above When you log in to the website for the first time you should change your password. What do I do if I forget my campus card website password? Send an email to campuscard@ismanila.org. How do I know if my family s account balance is getting low? Go to http:// website and set the peso level at which you get a warning. You can receive a low balance notice by email once data has been encoded. Does using my ISM Campus Card have any costs that I may have to pay? If you choose to use your credit card / PayPal to top up your family account you will need to pay a bank fee. This fee is 4%. ISM has implemented the ISM Campus Card as a service to our school community. The only costs passed on to users are the costs incurred by ISM for bank fees or card replacement. What should I do if someone in my family loses the card? 1. Go to the Security Office to see if the card has been handed in. If it hasn t, the Security Office can block the card so that it can no longer be used. If you locate the card, you can have the card made active again. All students at ISM must have an ID card, so we recommend the replacement of the card as soon 4
as possible. 2. To replace your ID card, go to the cashier in the business office and pay the card replacement fee (P150). This must be paid in cash. 3. Take your receipt to the Security Office where a new card will be printed and activated for you. Can someone else debit my card if I lose it? No, the Point of Service machines (POS) have the customer picture come up on the screen once there is contact with the card. This will confirm the identification of the person using the card against the card itself. Can a card user get cash back from their card? A family/individual can only get cash back if they are withdrawing from ISM. Individual may proceed to the cashier in the business office. What is the maximum amount that an individual can spend in one day? Campus will be set with a default Daily Spend Limit per customer (student, staff). Parents can change the default spend limit on the Campus Online website. If they do not change the daily spend limit, the default spend limit of Php1,000.00 will apply. Can I see what my kids are getting on a daily basis? You can see this online. Click the Reports tab, Card Activity Report and select the to/from dates to view the report. Where else can I use the campus card? You can use the campus card to: Pay for school activity tickets through the kiosks Purchase at the Bearcat Den Copy and Print at the HS Media Center Access Lockers Will cash payments still be permitted? Cash payments will only be permitted after school hours starting at 2:30p.m. for students, teachers and staff. Parents, visitors, and contractual staff will be allowed to use cash throughout the day. Reminder about using the campus card: Do not punch holes in the card to avoid errors in reading card information when using it. 5
Campus Card Online Log-in 1. Go to http://. 2. Click User Login button on the upper right portion of the main page. 3. In the User Login dialogue box, enter your username and password and click Sign In button. 1 2 3 6
Navigating the Website Each tab allows you to perform the activities below. Home page menu Edit Profile Change Password Restrict Card Usage Frequently Asked Questions Set Spend Limit Smart Card Top Up e-account Report Card Activity Report Translator Home page bottom 7
Editing Profile / Setting Low Balance Notification 1. On the home page, click the Profile Management tab, and then click the Edit Profile option. 2. On the Edit Profile page, enter the required information. 3. Click the Save button when done. Note: You don t need to go to this page if you do not wish to get a low balance notification by email. 1 2 3 8
Change Password 1. On the home page, click the Profile Management tab, and then click the Change Password option. 2. On the Change Password page, enter the required information. 3. Click the Change Password button. 1 2 3 9
Setting Spend Limit 1. On the home page, click the E-Account tab and then the Set Spent Limit option. 2. Choose the right Family Member and Location information from the drop-down arrows. 3. Enter the preferred Daily Spend Limit of the family member chosen. 4. Click the Save button. 1 2 3 4 10
Smart Card Top Up 1. On the home page, click the E-Account tab, and then the Smart Card Top Up option. 2. Tick your preferred top-up amount. 3. Select Top-Up button to proceed with the Online Payment. Review the details. 4. Select your preferred payment mode. Options are credit card or PayPal. If you choose PayPal but you do not have an account yet, you can sign up on the following PayPal payment page. Click Accept button to continue with the payment. 1 2 3 4 11
5. You have two ways to make the payment: Pay with PayPal Account or Pay with credit or debit card. Either way, key in the required information. If you have used PayPal already with your computer, it will direct you to this account. You may then opt for credit card payment by clicking Pay with my credit card or debit card 6. Click the Review and Continue button to proceed. Do not close the window until you receive a transaction receipt. You may print a Transaction Receipt after payment has been done. 5 6 12
Restricting Card Usage 1. On the home page, click the Meal Orders tab, and then Restrict Card Usage option. 2. Select the Family Member from the drop-down arrow. 3. Tick the day/s that you want to restrict your child from using the card. 4. Click the Save button. 1 2 3 4 13
e-account Report 1. On the home page, click the Reports tab, and then the e-account Report option. 2. Click the Calendar Picker to select the coverage (From and To Dates). 3. Click Show Results button. The summary will appear below. 4. Click Print Report button to get a copy of the report. 1 4 2 3 14
Card Activity Report 1. On the home page, click the Reports tab, and then the Card Activity Report option. 2. Click the Calendar Picker to select the coverage (From and To Dates). 3. Select the Family Member from the drop-down arrow. 4. Click Show Results button. The summary will appear below. 5. Click Print Report button to get a copy of the report. 1 4 5 2 3 Log-out Click User Login on the upper right portion of the main page, and then Logout. 15
Using the Kiosk Loading the Card 1. On the Home Page, select Account Top-up option. The screen prompts the next step. 2. Tap your card to validator. The screen prompts Welcome note, the cardholder s name and the card balance. 3. Select Next. 1 2 3 16
4. Select the Top-up amount. 5. The screen prompts confirmation of the selected top-up amount and an instruction to insert note. Follow the instruction before entering the note in the note reader. Please wait until the note reader lights are flashing GREEN before adding the notes one at a time. Gently place the notes into the note reader intake and it will pull them in. Do not force the notes. Note that the dialogue box will appear on the right side if you insert multiple notes. 6. The screen prompts successful transaction. Select Print Receipt to get a copy. 4 5 6 17
Viewing/Printing the Account Balance 1. On the Home Page, select Account Balance option. The screen prompts the next step. 2. Tap your card to validator. The screen prompts Welcome note, cardholder s name and the card balance. 3. Select Print Receipt to get a copy or Finish to end the transaction. 1 2 3 18
Viewing / Printing Mini Statement 1. On the Home Page, select Mini Statement option. The screen prompts the next step. 2. Tap your card to validator. The screen prompts Welcome note, cardholder s name and the card balance. 3. Select Yes to display list of options and No to go back to home page. 1 2 3 19
4. Select the number of transactions you want to retrieve. 5. Select Print Receipt to get a copy, Finish to end the transaction or Back to return to previous page. 4 5 20
Creating Visitor Voucher Account 1. On the Home Page, select Visitor Voucher option. The screen prompts the next step. 2. Select New Visitor Voucher option to register name and unique identifier. 3. Type your first name. Select Next. 4. Type your last name. Select Next. 1 2 3 4 21
5. Enter your unique identifier which is your mobile number. Select Next. 6. Enter your PIN (Personal Identification Number). Select Next. Note: If you forget your PIN, please send an email to campuscard@ismanila.org. 7. Re-enter your PIN. Select Next. 8. The screen prompts the success notification. Follow the given instructions. Select Finish to end your registration and begin top-up. 5 6 7 8 22
Visitor Voucher Top Up 1. On the Home Page, select Visitor Voucher option. 2. Select Top Up Visitor Voucher. 3. The screen prompts the next step. Enter the unique identifier (mobile number or voucher number) and PIN to access your account. 1 2 3 23
4. Your account name and current balance are shown. Select Next. 5. Select the Top-up amount. The screen prompts confirmation of the selected top-up amount and an instruction to insert note. Follow the instruction before entering the note in the note reader. 6. Insert note in the note reader. Note that the dialogue box will appear on the right side if you insert multiple notes. The screen prompts successful transaction. Select Print Receipt to get a copy. 4 5 6 24
View Mini Statement 1. From the Visitor Voucher Menu, select Mini Statement option. 2. The screen prompts the next step. Enter the unique identifier (mobile number or voucher number) and PIN to access your account. 3. Mini Statement is shown. Select Print Receipt to get a copy, Back to go back to the Visitor Voucher Main Menu, or Finish to end your transaction. 1 2 3 25
Print Voucher 1. From the Visitor Voucher Menu, select Mini Statement option. 2. The screen prompts the next step. Enter the unique identifier (mobile number or voucher number) and PIN to access your account. 3. Account Balance is shown. Select Print Voucher to get a copy, Back to go back to the Visitor Voucher Main Menu, or Finish to end your transaction. 2 3 4 26
Tickets 1. From the Main Screen Menu, select Kiosk Purchases option. 2. Select ISM from the list of vendors, and then select Next. 3. Select a Category, and then select Next. 4. From the item/s, select your choice/s through the Add to Cart button. Review your items to be purchased and the grand total amount before you click Next. 1 2 3 4 27
5. Select the payment option. 6. If you choose Card, tap the campus card within the allowed time. You will then be prompted of your card balance. If you have sufficient card balance to pay the ticket/s, select Next. 7. A confirmation of your purchase will be prompted on screen. Collect the receipt. 5 6 7 28
8. If you choose Voucher, enter the account number then select Next. 9. Enter the PIN (personal identification number) then select Next. 10. You will be prompted of your voucher balance. If you have sufficient card balance to pay the ticket/s, select Next. 11. A confirmation of your purchase will be prompted on screen. Collect the receipt. 8 9 10 11 29
Copy and Print System Printing at the HS Library 1. Using the HS Library desktop, open the file to be printed. 2. Select the Printer. Note: For Windows, select ftpblack to print for the black queue or ftpcolor for the color queue. For Mac, select macblack or maccolor. 3. Once the print job is sent to the respective printer, a pop-up will appear. User should enter a JobID to identify the print job. Note: It is recommended to use complex type of JobID to easily identify it in the list. 4. Proceed to the printer/copier machine. 5. Tap your card to the card reader. It is a device called SEM that is placed next to the copier. 6. Two (2) options will be listed Copy and Print. User should select one. If Copy, user can see the copy functions listed on the copier LCD display. a. Perform photocopies as per normal. Account will then be debited after each page is printed successfully. b. When done, log out from the SEM. If Print: a. Enter the JobID used for the print jobs sent. Then the list of print jobs will appear on screen. b. Select which job to be printed. (Just like the photocopy, account will then be debited after each page is printed out successfully). c. When done, log out of the account from the SEM. Touch Pay Loading the Card 1. Insert/tap your card in the machine s card slot. 2. If information is correct on the screen, tap NEXT. 3. Insert your bill/s. 4. Tap PAY to load into your account. 5. Tap DON T PRINT or PRINT. 6. If you opt to print, get the receipt. 7. Tap CLOSE. 30
International School Manila University Parkway, Fort Bonifacio, Taguig City 1634 Philippines Phone: +63 2 840-8400 Fax: +63 2 840-8405 31