MACS Infosolution India Private Limited., Moble : , Mail :

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CHAPTER 19: MANAGING SERVICE QUEUES

Transcription:

MACS Infosolution India Private Limited., Moble : +91 99949 51555, Mail : gokul@macsinfosolution.com, ceo@macsinfosolution.com www.macsinfosolution.com

MACS INFOSOLUTION INDIA (P) LTD., MACS An Introduction Started in 1990 by a First Generation Entrepreneur Gokul Raaja Initially it was in the name as MARUVOOR ARASI COMPUTER SYSTEMS and later changed as MACS Software Consultancy Now MACS having the Operations in the below different names & different verticals MACS Software Consultancy MACS Automation MACS Infosolution India Private Limited MACS IT.COM Private Limited., MACS Electronics MACS Digital Technologies Mobile Mobil : +91 : +91 99949 99949 51555, 51555, Mail Mail : gokul@macsinfosolution.com, : gokul@macsgroup.in www.macsgroup.in

MACS INFOSOLUTION INDIA (P) LTD., WHAT WE BELIEVE? The only Constant in this world is CHANGE. So if we are not updating / changing ourselves as per the current Business Trends we will not be able to compete with our competitors. WHAT WE DO? J M GokulRaaja Managing Director BRIDGING the GAP between HUMAN INTELLEGENCE and MODERN TECHNIQUES. Mobile : +91 99949 51555, Mail : gokul@macsinfosolution.com, IMPOSSIBLE ARE IMMEDIATE ; MIRACLES A LITTLE LATER

SOME OF OUR PRESTIGIOUS CUSTOMERS AND MANY MORE...

Consultancy Project Mktg. B P O MACS INFOSOLUTION INDIA (P) LTD., OUR OPERATIONAL VERTICALS Training & Impln. Post Impln. Support Design & Dev. Mobile : +91 99949 51555, Mail : gokul@macsinfosolution.com, WE DO WHAT WE LIKE ; WE LIKE WHAT WE DO

Project Mktg. OUR OFFICIAL PROJECT PARTNERS Ascent e-digit An ISO 9001 : 2008 Company Mobile : +91 99949 51555, Mail : gokul@macsinfosolution.com, IT S NEVER OVER AND WE NEVER LOOSE; BECAUSE WE NEVER GIVE UP OR QUIT

As the long term associate of TVS Motor Company Limited, one among the largest TWO & THREE Wheeler Manufacturer in India, involving in the design, development, testing, pilot & mass implementations, conducting training programs for various projects since 1999 till to-date. Appointed as the Project Consultant by TVS for their Dealership Management System (DMS) development project, worked closely with the core development team of M/S. Mindtree Consulting Limited, Bangalore. Wish to share the details of some of the interesting projects we have done for TVS Motors.

Dealership Management System (DMS) The Dealership Management System (BlueFire) designed & developed by us was purchased by TVS Motors, one among the leading two wheeler manufacturing company in India with full IP rights. Appointed as the Implementation Partner for the DMS Project for TVS Motors to implement the DMS Application in all its Dealers across the Globe. Successfully completed 6000+ implementations across the world and continuing for the upcoming dealers. Also involved in the Implementation & Training of ONLINE DMS, exclusively developed for the Authorized Dealers of TVS Motors.

Dealership Management System (DMS) Technology Architecture / Information Flow WEB PORTAL Dealer - 1 Accounts Dealer - n Accounts Sales Sales Parts Parts Service Service

Smiles Forever - The CRM Program Validating & sending around 1.20 Lac Welcome mailers to TVS Customers every month Triggering around 75000 Welcome SMS to TVS Customers every month With the dedicated effort, increased the welcome kit reach percentage from 42 % to 65 % Designed an exclusive CRM application for TVS, to maintain a point based customer account for each transactions, for around 30 Lac customers Managing around 15 special activities (like Mother s Day, Diwali, Raksha Bhandhan, Christmas etc and conducting campaigns for TVS Motors every year Managed the Gifts distribution for TVS Referral Customers all India

Mobile : +91 99949 51555, Mail : gokul@macsinfosolution.com,

HELP DESK MGT. SYSTEM - TVSCARE Designed and hosted our own Online Ticket Management System TVSCARE to support the DMS Implemented Dealers India & Indonesia (in English & Bhahasha) Running TWO Help Desks in TVS Factory HOSUE & NOIDA All the DMS Implemented Dealer are given an User Name & Password to login All the North & West Zone Dealers are attached with NOIDA HelpDesk and rest all attached with Hosur Help Desk On any clarification or errors in DMS, the Dealers has to login to the site www.advantagetvs.com/support and create a call describing their problem These calls will get flashed in the respective Help Desks and any of the Help Desk Technician can pickup the call and resolve it Any Call NOT Resolved within 8 hours will get escalated to TVS People With around 20 Lac records / calls the system is running successfully for the past 10 years Mobile : +91 99949 51555, Mail : gokul@macsinfosolution.com,

MACS INFOSOLUTION INDIA (P) LTD., WHY MACS? ROBUST SYSTEM DESIGN EXPERTISED IN CUSTOMIZED ERP, CRM & MIS SOLUTIONS INTRODUCING INTERACTIVE SYSTEMS B 2 B AND B 2 C PORTAL DEVELOPMENTS FOOL-PROOF MECHANISM MOBILE APPLICATIONS Mobile QUALITY : +91 IS 99949 NOT THE 51555, EFFORT Mail : WHICH gokul@macsinfosolution.com, WE PUT IN TO IT; IT IS WHAT THE CUSTOMER GETS OUT OF IT

WHY MACS? SIMPLE & FOOL PROOF SOLUTIONS

WHY MACS? SIMPLE & FOOL PROOF SOLUTIONS

WHY MACS? CONVENTIONAL EXECUTION MACS EXECUTION Running Successfully for the past 15 years, holding around 20,00,000 Call Logs OUR APPROACH TO ANY PROJECT IRRESPECTIVE OF ITS SIZE OR VALUE OR CUSTOMER

MACS INFOSOLUTION INDIA (P) LTD., Click here A SAMPLE CASE STUDY To Describe the Introduction of INTERACTIVE SYSTEM Mobile : +91 99949 51555, Mail : gokul@macsinfosolution.com,

BENEFIT OF INTERACTIVE SYSTEMS Complete Info at ur Hand Abnormalities ALERTS Mobile : +91 99949 51555, Mail : gokul@macsinfosolution.com, SUCCESS doesn t come & find you; You have to search and GET IT.

MACS INFOSOLUTION INDIA (P) LTD., TO WHOM WE CAN WORK FOR SMALL OR STARTUP COMPANIES MEDIUM LEVEL MANUFACTURERS & TRADERS LARGE INDUSTRIES & CHAIN OF STORES PEOPLE LOOKING FOR ONLINE, OFFLINE & MOBILE APPS PROFESSIONALS LIKE DOCTORS, LAWYERS, CA s Etc. TO MANAGE THEIR APPOINTMENTS & ADMINISTRATION Mobile : +91 99949 51555, Mail : gokul@macsinfosolution.com, IT S NOT JUST ABOUT IDEAS. IT S ABOUT MAKING IDEAS HAPPEN...!!

MACS INFOSOLUTION INDIA (P) LTD., Mobile : +91 99949 51555, Mail : gokul@macsinfosolution.com, QUALITY IS NOT JUST AN ACCIDENT ; IT IS THE RESULT OF AN INTELLEGENT EFFORT