DEALER-ASSISTED MYHYUNDAI AND BLUE LINK ENROLLMENT GUIDE

Transcription

1 DEALER-ASSISTED MYHYUNDAI AND BLUE LINK ENROLLMENT GUIDE February Hyundai Motor America

2 Always click on Dealer-Assisted Blue Link Enrollment to enroll customers into Blue Link. Chrome is the recommended browser. For issues with MyHyundai.com Registration, Add Vehicle to MyHyundai.com and Blue Link enrollment please contact: (Dealers only)

3 Enter dealer code, last name, and last 4 of SSN. Select LOGIN. System will lock out salesperson after 5 unsuccessful attempts to log in. Call Dealer Help Desk to unlock. Selection on 3 the right is for non-dealership personal (customer can use if they end up on this screen).

4 The step you are on will be highlighted in BLUE at the top while the other 2 will be shaded in GREY. System will display salesperson s first name and Dealer Helpdesk number and hours at the top right. System will search if an existing account meets either criteria. Password is NO LONGER required to enroll a customer for Blue Link. Select Search.

5 All accounts with results that match and/or phone will appear. If the account has the phone but doesn t match only the phone, zip code, and customer name will appear. If one of the search results match select the account to add the vehicle. If no search result match, enter another 5 and/or phone select Search again or Create A New Account.

6 Search result is selected. Update , address, and/or phone, add additional phones. If no primary phone one is now required. If customer requires a password reset, select Reset Customer Password. If no password reset, select Save and Continue. If select Save and Exit it takes you out of the MyHyundai account. If select Save and Exit, to enroll customer in Blue Link consultant needs to start at Find or Create 6 a customer account by selecting MyHyundai or Blue Link at the top left corner.

7 If account updates and select reset customer password: If select Reset Customer Password system will ask preferred method to receive password reset via 7 or SMS/text. Customer will receive to set up new password.

8 If no search results match, enter another and/or phone select Search or Create A New Account. 8

9 . Note: For Customers who want to create a MyHyundai account to ONLY enroll in the MyHyundai Rewards Program, select, Save and Exit after entering the VIN on the next page. This will enroll the customer in Rewards. Create A New Account is selected. from search is pulled into the new account. Confirm , enter address, city, state, and zip. Enter up to 3 phone numbers. Select Continue. 9

10 NEW: Dealer can now schedule Service. All vehicles associated to the customer s existing account will appear on the right and will show if the vehicle is enrolled in Blue Link. Salesperson can assist customer with existing vehicles. Option 1. Select Schedule Service to make appointment. Option 2. Select Add Enrollment to enroll existing vehicle in Blue 10 Link. Option 2. Select Delete Vehicle with Inactive Blue Link to remove vehicle from customer s account.

11 Note: For Customers who want to create a MyHyundai account to ONLY enroll in the MyHyundai Rewards Program, select, Save and Exit on this page to enroll the customer in Rewards. NEW: Dealer can now schedule Service. Enter VIN. Select Check VIN. If continue on page. If need to verify this is the VIN to enroll or reenter VIN. Select at least one driving condition. Select Continue to enroll in Blue Link. If select Save and Exit this will ADD the vehicle to MyHyundai but NOT enroll in Blue Link. To enroll in Blue Link need to start at Find or create a customer account or select the MyHyundai or Blue Link at the top left corner.

12 If VIN is valid and not associated to other account: If VIN is associated to other account and VIN is correct select continue. If VIN is not valid: Results will show bottom message, Blue Link subscription for entered VIN will be overridden. Different messages from Check VIN 12

13 Waive Enrollment Customer information is prepopulated on Blue Link subscription screen. SCROLL Customer must select 4 digit PIN Enter a Blue Link PIN Click Next. If Customer chooses to decline enrollment select Waive Enrollment.

14 Highlight the address and click OK or select Skip.

15 Select a Blue Link package(s) Select drop down to view package features Credit Card is required for trial period Credit Card is required for purchasing Year of Service and will be trial period Purchase at a discount select 1, 2, or 3 Year of Service. Customer will be charged at this time.

16 Provide Payment Information (if applicable) SCROLL Additional functionality for convenience and efficiency Input Payment Information.

17 Review Package selection and pricing information (you will be able to print confirmation page in next step) SCROLL Review and Accept Terms and Conditions (click hyperlink to view) View the summary to ensure all information is correct. Submit order.

18 Review & Print Terms and Conditions NOTE: image below is placeholder and approved Terms & Conditions will be available soon.

19 Confirmation Page (Print and Provide to Customer) SCROLL NEW: Dealer can not schedule Service at the end of the Blue Link enrollment. Enrollment confirmation page. Click Print to Print Agreement. A pop-up will display in the touch screen display in the vehicle confirming enrollment.

20 APPENDIX THE FOLLOWING SCREENSHOTS ARE NON-SEQUENTIAL AND FOR REFERENCE ONLY

21 Select My Profile to update notification , social profiles, phone, and address. Select Account Security to change , password and/or security question

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23 Customer will be prompted to answer security question before allowing to update , password, and/or security question.

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25 Select Blue Link to update Blue Link PIN Select Blue Link Notification History to update Blue Link notification and/or SMS

26 Select Setting to update preferred contact method. If you change the MyHyundai.com it DOES NOT change the preferred method of Blue Link Notification, it must be updated here too!

27 Select Update My PIN. Can also update profile from Update My Info.

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