Communications Enabling Your Apps Craig Walker VP Cloud Services CeBIT 2018 1
Agenda 1. ALE Vision and Strategy 2. Communications: Adding Value to the Digital Workplace 3. Rainbow CPaaS 4. How to Engage 5. Open discussion and next steps 2
Alcatel-Lucent Enterprise - Where Everything Connects Hospitality r Software Subscription Life Cycle Management Government Connected Experience Healthcare Pay Per Use Managed Service Transportation Education Drive Verticals digital transformation Provide IoT enabled Networks and Relations-driven Communications 3 Deliver Everything as a Service flexible models & new services
Unique Value Proposition Accessible Innovation Rainbow (CPaaS / UCaaS) Flexible Real-Time Communications OpenTouch Enterprise Cloud Intelligent Foundation Network on Demand (NoD) OmniVista Cirrus 4
Adding Value: Talk More Together How to add business value, create revenue opportunities and differentiate in the market 5
Communications Apps = UC / UCaaS Chat Group chat Presence File sharing Multi-device Audio/video Calls Screen sharing Conferencing APIs and openness PBX integration 6
More than you can see today UCaaS PBX Integration CPaaS AI VR / AR IoT / Bots
Adding Value: Talk More Together Making the Connection Between Technology and Experience 8
The Business of CPaaS CPaaS market compared to UCaaS market Source: ZK Research 9
Rainbow CPaaS & UCaaS IDENTITIES RAINBOW UCaaS Custom App#1 Custom App#2 APIS FOR INTEGRATION WITH APPLICATIONS ALCATEL RAINBOW PLATFORM APIs / RELATIONSHIPS BOTS & ANALYTICS IOT CONTAINER SERVICES PBX WATSON SERVER/IOT 10
Rainbow Connecting The Dots IDENTITIES RELATIONS SERVICES Rainbow App Customers and Employees PBX & Terminals Internet of Things Third party APPs 11
Typical Use Cases Enable collaborative real time communication with Rainbow CPaaS 1- Integration in consumer applications or website Customer experience improvement (Additional functions: Voice / video call, IM, routing) 2-Additional and independent internal and external collab apps. Internal Staff experience (group, collab) without dev or IT integration (Softphone application and collaboration) 3-Add real-time communication in an existing internal process app Process optimization (Real time monitoring and media escalation in case of incidents) 4-adding bots for process automation Productivity gain (H24 Jognability and Deterministic Processing) 5-adding of bots / IA for customer facing Optimization of consumer relations with watson 12 6-Coupling with the Call Center Capitalization on existing customer relationship processes
AIRLINE : Connect Workforce, Community, Objects and Process with real-time collaboration for a successful Digital Transformation Aircraft Caterer Aircraft Cleaner Flight Operation Manager Ressources automatic assignement Ressources and Planning Management System Create collaboration group and assign ressources BP Hub Middleware to integrate business process and send/receive message Aircraft Maint. Airlines Ground Staff Collaboration Team #Boarding_Started API to inform «boarding has started» AirCraft Sensor Boarding Counter Business Process Apps Check-in Queue Sensor Business Application enriched by Rainbow available on multi device Pilot Cabin Crew IoT Hub Middleware and API to integrate IoT
Adding Value: Talk More Together 150+ APIs, SDKs and Widgets to make life easy 14
Rainbow Developers Journey GROW Follow your API usage and fees Analyze your application 5 1 DISCOVER Discover prerequisites Access to documentation Subscribe to our newsletter DEPLOY Send a deployment request Access to Rainbow «Live» Platform Switch to SDK ESR version 4 2 BECOME A DEVELOPER Ask for an FREE account Understand Rainbow concepts Download posters and samples CONNECT Register an application Integrate our SDKs, API and keys Access to the Developer Sandboxed Platform 3 15
Standard SDKs & APIs FOR END CUSTOMER APPLICATIONS FOR PROVISIONING AND MANAGEMENT SDK NODE SDK WEB REST API RAINBOW CLI SDK ANDROID SDK IOS 16
Tools You Know And Love, Technical Forums & Blogs Packaging, Source Code And Starter Kits SDK SOURCE CODE SAMPLE APP AND STARTER KITS SDK NODE SDK WEB SDK NODE CHATBOT SDK WEB JQUERY SDK WEB REACT SDK WEB ANGULAR 4 Starting 1.29 SDK ANDROID SDK IOS SDK ANDROID ANDROID SAMPLES SDK WEB SDK WEB VUE.JS 4x samples 4x samples Starter-Kit Gradle SDK NODE RAINBOW CLI RAINBOW CLI Follow-us: Starter-Kit RAINBOW CPAAS PROJECTS ON GITHUB: https://github.com/rainbow-cpaas/ 17 RAINBOW SDK ON NPM: https://www.npmjs.com/
Widgets Ease Implementation Canvas* Chat/Voice/Video/filesharing with your Rainbow contacts Chat/filesharing with your working groups (bubbles) Voice and video conference. Chat with UniC chatbot Click ServiceNow* Notifications (chat/calls) Open in separate window MobileIron* Set presence status 18 * Application needs to accept inclusion of Javascript code
Adding Value: Talk More Together Next Steps 19
Getting Started https://hub.openrainbow.com/ Add real-time to web servers Automate interactions with Bots Add real-time to mobile apps Connect to your infrastructure SDK for web SDK for Node.JS SDK for Android & ios REST API 20
Alcatel-Lucent Rainbow Connects Employees Community Processes Objects with real-time collaboration for a successful Digital Transformation
Communications Enabling Your Apps KEY TAKEAWAYS Elevate from competition Accelerate processes and workflows Drive adoption of YOUR app 22