PALM Online Registration Announcement Dear PALM Tour rider, Your safety and satisfaction while participating in our bicycle Tour event is of utmost importance to us. We are an all volunteer, nonprofit group that works very hard to make the PALM bicycle Tour event a safe, exciting, fun and affordable experience. To simplify and improve the PALM 2019 Tour registration process, we will conduct the 2019 PALM Tour registration online over the Internet via the PALM website. (http://www.palmbiketour.org) No paper mail-in applications will be used or accepted. We hope to simplify and speed up your registration experience and make it more convenient and easier to join the Pedal Across Lower Michigan bicycle Tour. Sincerely, The PALM Committee/Staff This Question and Answer (Q and A) listing will hopefully answer some of your concerns and questions about the 2019 PALM Tour registration process. Dates for the 2019 PALM Tour online registration: Registration Opens on January 13, 2019 Registration Closes on May 10, 2019 Topics covered in this Q. and A. 1. How do I register for the PALM Tour? 2. How do I pay for the PALM registration? 3. Why does PALM only accept credit/debit and prepaid card payment? 4. Will PALM accept cash, checks, PayPal or any type of digital currency as payment? 5. How do I confirm that I am registered for the PALM 2019 Tour? 6. Must all participants register for the PALM Tour? 7. What is a Sub-Account? 8. Is a Signed paper Waiver required? 9. How can I order a Resend of my Tour Confirmation email? 10. Can Participants make Changes or Updates to their registration? 11. How do I Make Changes to a Sub-Account? 12. Can Registrants Update Their User Profile Information? 13. Can Registrants Change a registration to a different name and user info? 14. Can I Request a registration refund after May 10, 2019? 15. Can I Transfer a registration after May 10, 2019? 16. What can I do if I lose or misplace my password? 17. Can I use my Smartphone for Registration? 18. How do I register for PALM if I do not have a computer or smartphone? 19. How do I Volunteer for SAG or Truck driving? 20. How do I Search for a PALM Tour participant? 21. What happens if PALM reaches the 700 registrations limit? 22. How can I get help for registration questions not answered in this forum?
23. How to Contact PALM 24. Registration Processing Fees 25. Tour Cancellation Insurance 1. How do I register for the PALM Tour? Q. How will the PALM Tour online registration process work? A. Your registration should only take a few minutes and is very user friendly! You will need 3 things: A unique email address. (A personal email address that identifies you so that you are able to log into the PALM registration and receive an email confirmation of your registration) A valid credit/debit or prepaid card. An Internet (Preferably, broadband) connected device (Such as a desktop, laptop, or smartphone) with a browser (Such as Chrome, Firefox, Opera, Safari, etc.) that enables your access to the PALM website. If you are reading this on the PALM website and want to register for the 2019 Tour, and the current date is between January 13, 2019 and May 10, 2019, then just click on the 2019 PALM Tour registration request box on this website and follow the directions. To proceed, and the current date is between January 13, 2019 and May 10, 2019, and you are reading this on any media, go on line on the Internet and access the PALM website (http://www.palmbiketour.org/) where you will be able to find a 2019 PALM Tour registration request box. Once you click the request to register for the PALM Tour, you will see a Profile form for you to enter your name, email address, birth date and a few other basic identity items. You will also be asked to create a password (Don t forget to record the password somewhere, so you can make changes to your registration later, if necessary and use the password to log in for next years Tour.) for your use in accessing your registration. Once you complete the Profile process, you can then scroll through the registration pages to read and agree to the Assumption of Risk Agreement, Release of Liability and Indemnification Agreement (Waiver), make a Tour reservation and then select your Tour shirt size. You will also be able to select Add-On optional items which are: Meals package, Bus ride Before the Tour, Bus ride After the Tour, extra Shirts, and if you wish to obtain a no cost, private SAG, permit. You will then proceed to a page showing a summary of your choices and the associated charges and fees. Once you review your registration order, you will be asked to enter credit/debit or prepaid card information and then an order confirmation page. At this point you can ask for a download of the mandatory PALM Waiver and confirm your purchase. Immediately after your confirmation of your order, a confirmation email will be sent to your email address. 2. How do I pay for the PALM registration? Q. How will a person registering for the PALM Tour pay the charges listed in the payment section at the end of the online application? A. The PALM registration will allow the registrant to pay using any of the 4 major credit cards; Visa, Mastercharge, Discover, and American Express, as well as all Visa or MasterCharge prepaid and debit cards.
For those of you who do not have an active credit card or do not wish to pay using your current credit or debit card for any reason, we suggest that you can purchase a Visa or MasterCard Prepaid card at any Meijer, Walmart, Kroger, Family Dollar, Speedway, Dollar General and many other retail stores in Michigan, normally for a small fee, but sometimes free as a promotion. No bank account or credit check is required for purchase. The prepaid Card can then be used to make a purchase of the PALM registration. 3. Why does PALM only accept credit/debit and prepaid card payment? Q. Why does PALM only accept credit/debit and prepaid card payment? A. Currently, the technology and practical limitations will only allow us to accept credit/debit card and prepaid card payment. (See the previous answer for payment options) 4. Will PALM accept cash, checks, PayPal or any type of digital currency as payment? Q. Will PALM accept cash, checks, PayPal or any type of digital currency as payment? A. No, not for the 2019 Tour registration. In the future, we hope to be able to accommodate some of these forms of payment. (See the previous answer to Question 2 for payment options) 5. How do I confirm that I am registered for the PALM 2019 Tour? Q. After I complete the registration process and pay the listed charges, how do I confirm that I am registered for the PALM 2019 Tour? A. Immediately upon completing your registration as described above, a confirmation email will be sent to your registration email address with a statement listing all of the parameters of your registration including the charges and any chosen optional items such as Meals package, Bus ride Before the Tour, Bus ride After the Tour, extra Shirts, and if you wish to obtain a private SAG permit. At any time up to the start of the PALM Tour, you can log in and request to have your confirmation email re-sent. Please remember that you will be required to present a printed and signed Waiver at the Saturday Tour check-in and Tour packet pick up. The Waiver is available for download from the PALM website. (http://www.palmbiketour.org/) Note that there are extra parent permission signature requirements for all minor (Under 18) Waivers. 6. Must all participants register for the PALM Tour? Q. Will all PALM Tour riders and non-riders, INCLUDING SAG DRIVERS AND TRUCK DRIVERS be required to provide a signed paper waiver AND PAY THE APPROPRIATE FEES for the PALM 2019 Tour? A. Yes. Everyone who participates in the PALM Tour, including non-riders, will be required to fill out and complete the online Registration and provide a signed Assumption of Risk Agreement, Release of Liability and Indemnification Agreement (Waiver) at the Saturday check-in. Paper applications for the Tour will not be available and will no longer be accepted. Sub-Accounts (Explained below) can be used to register multiple people using one user name and password but each participant, including under age 18 minors, must present a properly signed Waiver at the Saturday check in and packet pick up. 7. What is a Sub-Account?
Q. What is a Sub-Account? A. A Sub-Account is a participant registration that uses the same email address and password as the primary account. A Sub-Account (Created by using the Add Another Registrant box in the primary accounts Profile information page) is normally created for each of the family members of the primary account where a single credit or payment card is used to pay for all of the Sub-Accounts along with the primary account. All participants (Including under age 18 Minors) must have their own registration (Either a primary or sub-account) and a signed waiver for packet pick up at the PALM Saturday check in. A sub-account can be converted to a primary account, or vice-versa, at any time registration is open. 8. Is a Signed paper Waiver required? Q. I agreed to the online Assumption of Risk Agreement, Release of Liability and Indemnification Agreement by checking the appropriate box and entering my name and current date when I registered on line. Do I also have to sign a printed paper version of the Assumption of Risk Agreement, Release of Liability and Indemnification Agreement (Waiver) and present the signed paper agreement (Waiver) at the Saturday check in? A. Yes. PALM requires that each participant present a fully signed paper Waiver at the Saturday checkin and packet pick up, (including both authorized parental permissions and sponsors of minor riders) to comply with our insurance provider requirements. 9. How can I order a Resend of my Tour Confirmation email? Q. I have lost or misplaced my PALM registration confirmation email. How do I obtain a copy of my registration confirmation? A. Go online to the PALM website (http://www.palmbiketour.org/) and log in to the registration process with your PALM email address and password. Once logged in you should click on the down arrow in the upper right corner of the web page and then Profile on the drop down menu. Once your Profile is displayed, scroll down to Upcoming Events and a Resend Confirmation link to request to have your original PALM Tour confirmation email re-sent. 10. Can Participants make Changes or Updates to their registration? Q. Can I make changes or updates to my PALM registration or cancel my Tour reservation? A. Yes. You can make changes or cancellations online from the start of registration on Sunday, January 13 up to, and including, the May 10, 2019 registration deadline. Note that you can cancel a registration within 15 minutes after your initial registration and all fees and charges will be canceled and no charges will be made to your credit card. Prior to the cut off date (May 10, 2019 is the cut off date for changes or cancellations), you would go online to the PALM website (http://www.palmbiketour.org/), click on the registration link box and then log in to your account with your user name (email address) and password. Once logged in, you will be able to change your shirt size or any of your Add-On options and either pay an additional fee for additions, or receive a refund credit back to your credit card if you cancel any options, or you can choose to cancel your Tour reservation. There is a $1.00 fee to cover the expenses of issuing a refund for options.
There is a $26.00 fee to cancel a Tour registration including any add on s. Also, note that the original registration's Processing Fee is not refundable. After May 10, 2019, Tour reservations, shirt sizes and options cannot be canceled or changed and all sales are final. There are instructions below on how to make changes or cancellations to a Sub-Account by May10, 2019. (A Sub-Account is a participant registration that uses the same email address and password as the primary account.) 11. How do I Make Changes to a Sub-Account? Q. How do I make changes to a Sub-Account? A. The primary account holder should log-in to the primary account and go to the Profile page. One can do this by going on line to the PALM website and then clicking on the registration link box and then logging in to your account with your user name (Your email address) and password. Once logged in you should click on the down arrow in the upper right corner of the web page and then Profile on the drop down menu. When your Profile is displayed, you should be able to see all of the named Sub Accounts as links on the bottom of the primary account Profile. Click edit next to the account you want to modify. Make any changes to the account and then click the Save button. Don t forget to log out when you are finished. 12. Can Registrants Update Their User Profile Information? Q. Can I make changes to my Profile information? A. Yes. Participants can edit their PALM participant Profile information such as emergency contact, telephone numbers, street address, or changing their password, until the Saturday check-in start of the PALM tour. (Except you cannot change your name, email address and birth date) (There is a separate process to give your entire registration called a Transfer (bib exchange) to another person.) (This process is described elsewhere in this Q. and A.) To make changes to your Profile, go on line to the PALM website (http://www.palmbiketour.org/) and log in to the registration process with your user name (Your email address) and password. Once logged in you should click on the down arrow in the upper right corner of the web page and then Profile on the drop down menu. When your Profile is displayed, click on the pencil icon in the upper right corner of the Profile. Don t forget to make sure you have entered an emergency contact name(s) and number(s) and to save your revised changes by clicking on the Save box at the bottom of the page. 13. Can Registrants Change a registration to a different name and user info? Q. Can a Registrant change a registration to a different name and user info. i.e. Give (Transfer) a registered participant s registration to another person? A. Yes. This feature will be available until June 20, 2019. (See Transfer a registration below) 14. Can I Request a registration refund after May 10, 2019? Q. Can I make additions, changes or cancel and request a refund for an Add-On option item or cancel my PALM Tour registration after May 10, 2019?
A. No. PALM does not allow changes, cancellations or refunds of a PALM registration after May 10, 2019. 15. Can I Transfer a registration after May 10, 2019? Q. Can I Transfer a registration after May 10, 2019? A. PALM will allow you to give your registration including any Add-Ons (options) to another person (Transfer), until June 20, 2019, without charge. This transfer process is called a bib (Rider Number) exchange. To transfer your registration to another person as a gift, go online to the PALM website (http://www.palmbiketour.org/) and log in to the registration process with your user name (Your email address) and password. Once logged in go to your Profile > Upcoming Events > Manage Registration > Transfer to Another Participant. On the Transfer to Another Participant page, you will be shown your Transfer Information. Please confirm the information is correct and accurate. After reviewing the transfer information, you can enter the Recipient Information. The recipient will then receive an email notification with a unique link which they can use to claim this transfer. When transferring a registration as a gift, you will not receive a refund of your original registration processing fee, though instead, your recipient is allowed to register free of charge. 16. What can I do if I lose or misplace my password? Q. What can I do if I lose or misplace my password? Does PALM keep a record of my password used to access my PALM registration? A. In case of a lost or forgotten password, you can open up the Login box at https://runsignup.com/login and click Forgot Password? At this point, you can enter in the email address you use to access your PALM account, and click on the button labeled Reset Password. After clicking the Reset Password button, you will receive an email with a unique link allowing you to reset the password for your PALM account. For security reasons, PALM does not have access to passwords used on the registration website. 17. Can I use my Smartphone for Registration? Q. Can I register for the PALM Tour using my cell network smartphone? A. Yes. However, as is true of all devices, your registration process is occasionally subject to the quirks, including security issues, of the network, browser and device you are using. Also, keep in mind that you will be required to print the PALM Waiver at some time before the Saturday, June 22 check in and packet pick up. (See number 1 Q and A above.) 18. How do I register for PALM if I do not have a computer or smartphone? Q. How do I register for PALM if I do not have a computer or smartphone?
A. Almost all public libraries have computers available to their patrons. Alternatively, you could ask if a friend or relative could register you either as a primary account or as a sub-account to their existing account. Keep in mind that an email account (address), as well as a valid credit/debit or prepaid card is a requirement for PALM registration. 19. How do I Volunteer for SAG or Truck driving? Q. I have already registered for the PALM Tour as a participant, can I still volunteer as a SAG or Truck driver? A. Yes. Contact the PALM staff for directions on becoming a PALM SAG or Truck driver. Email: palmbiketour@yahoo.com Call: 734-669-0172 (This number is not for help with registration questions, see question 22 below) 20. How do I Search for a PALM Tour participant? Q. Can I search to see if I or someone else is registered for the PALM Tour? A. Yes. The search request is done by clicking the Find A Participant link on the PALM registration landing page and requires that you enter either a name and birth date or an email address and birth date. For personal privacy and security reasons, PALM does not publish a list of Tour participants. 21. What happens if PALM reaches the 700 registrations limit? Q. What happens if PALM reaches the 700 registrations limit? A. PALM will start a wait list that would notify users of cancellations that is based on their position in the wait list. 22. How can I get help for online registration questions not answered in this forum? Q. How can I get help for online registration questions not answered in this Q and A list? A. You can email <vjackson@palmbiketour.org>. Because PALM is an all volunteer organization, we do not provide live telephone support for registration questions. However, we will hopefully respond to your email question as soon as possible and at least within 24 hours. Include a name and a callback number in your email as well as a message regarding the nature of your question or problem. 23. How can I get help for general registration questions not answered in this forum? Q. How can I get help for general registration questions not answered in this Q and A list? A. For questions about the PALM Tour, please contact PALM at: Email: palmbiketour@yahoo.com Call: 734-669-0172 (This number is not for help with online registration questions, For help with online registration please see question 22 above) 24. Processing Fees
Q. What is the schedule for Processing Fees that are accessed at registration? Checkout Total (Registrations) Processing Fee $0 $0 $.01 - $10.00 $2.00 $10.01 - $30.00 $2.50 $30.01 - $50.00 $3.00 $50.01 - $250.00 6% of Checkout Total $250.01 - $1,000.00 5% of Checkout Total $1,000.01+ 4% of Checkout Total 25. Tour Cancellation Insurance Q. Is there Insurance available in case I might need to cancel my PALM Tour reservation after May 10, 2019? A. If you are concerned that you might need to cancel your PALM registration after the May 10 cancellation deadline, we encourage you to purchase travel insurance that will cover your costs if you need to cancel or leave the ride early. As stated earlier, PALM can not refund fees for any reason after May 10. PALM does not offer such insurance and does not recommend any particular company. However, insurance companies offering travel insurance can be easily found by doing a web search for travel insurance or travel insurance bicycle touring.