Skype for Business and Microsoft Teams Navigating the Roadmap. Patrick Payette November 1, 2018

Skype for Business and Microsoft Teams Navigating the Roadmap Patrick Payette November 1, 2018

About Me Patrick Payette Sr. Microsoft Solutions Architect ppayette@yorktel.com Bellevue, WA https://www.yorktel.com/microsoft/ https://www.linkedin.com/in/patrickpayette/ 11+ years working in Unified Communications Microsoft P-Seller (V-TSP) Office 365, Microsoft 365, Exchange, Skype for Business, Teams, Intune, AutoPilot, SCOM / SCCM, SharePoint Avaya, Cisco, Polycom, Crestron, SMART, Lenovo, Logitech, AudioCodes, Sonus (Ribbon), Yealink, Aruba, HP, etc.

at a Glance A Partner in Your Intelligent Communications Journey SYSTEMS MANAGED 18,000+ LOCATIONS North America United Kingdom Tokyo PRODUCTS & SOLUTIONS Univago video platform-as-aservice Telehealth carts, wall systems, and mobile kits YORKTEL FOUNDED 1985 GOLD MICROSOFT PARTNER Office 365, Surface Devices, Teams Direct Routing, etc.

Yorktel Solutions Areas Microsoft Solutions Office 365 and Microsoft 365 Surface and Windows 10 DaaS Microsoft Teams BYOT Direct Routing Surface Hub, Skype Room System, and Collaboration Managed Services Continuity Support Services Monitoring & Management Managed Collaboration Services Collaboration Univago Video Platform-as-a-Service Video Conferencing & Collaboration Services Unified Communications Integration Media Services Creative Services Event Production and Webcasting Post Production Healthcare Telehealth Solutions Univago HE Video Organizational Collaboration Consultancy Solution Envisioning Proof of Value Evaluation Solution Design and Delivery

Microsoft Authorized Reseller for Surface Devices Device as a Service Microsoft Technology Adoption Partner (TAP) Microsoft Tier 1 Cloud Solution Provider (CSP) 3 Microsoft P-Sellers (V-TSPs)

TODAY S AGENDA What is Microsoft Teams? Migrating from Skype for Business to Teams Collaboration and Room Solutions Devices and Voice Capabilities Teams Roadmap Getting Started with Teams

What is Teams? Always the latest version of Office on any device (Outlook, Word, Excel, PowerPoint) Familiar Office user experience Email messaging Calendar scheduling and management Free/busy coexistence Manage and share documents Access documents online and offline Company intranets and portals Chat and Presence Meetings with application sharing Voice and Video Collaboration

Skype for Business Successor to Microsoft Lync and OCS Communications and Collaboration-centric Focuses on IM, voice, video, and presence Available on-premises and in Office 365 Design inspired by Skype

What is Teams? The hub for teamwork in Office 365 Successor to Skype for Business Focused on Team-based communication Persistent Chat and IM Meetings and Collaboration Voice and Video Calls File and Application Sharing Third-party app integration

What is Teams? Intelligent Communications through chat, calling, and meetings Communicate without effort and keep your team in the know Connect with anyone through Phone System and Calling Plans Meet anywhere, Meet with Intelligence, and Meet with Confidence

What is Teams? Focused on Teams and Channels Teams: A collection of people, content, and tools surrounding projects Channels: Dedicated sections within a team to keep conversations organized by topic

What is Teams?

What is Teams? Teams is the fastest growing business app in Microsoft history 329,000 organizations use Teams 87 Fortune 100 companies use Teams 44 languages supported 54 customers have 10,000 or more active users

Skype for Business to Teams Migration or Upgrade?

Skype for Business to Teams Migration Objectives Enable Skype for Business Online users to move to Teams Enable Skype for Business on-premise users to move to Teams Provide interop between users who have Skype for Business and those with Teams

Skype for Business Online to Teams Enable Teams with full functionality Allow users to experience full benefits of Teams Users run both SfB and Teams clients at all times until they become Teams-only

Skype for Business Server to Teams Skype for Business Server or Hybrid to Microsoft Teams Migrate on-prem SfB users to SfB Online Migrate Enterprise Voice to Phone System (or Direct Routing) Users run both SfB and Teams clients at all times until they become Teams-only

Skype for Business Server 2019 Supported paths from Lync Server and Skype for Business Server Lync Server 2013 SfB Server 2015 Supported Versions Windows Server 2016 / 2019 SQL Server 2016 SfB Server 2019 SfB Server 2019 SfB 2019 Windows desktop SfB 2016 Windows desktop SfB on Mac SfB ios, Android Web meetings app for Windows & Mac

Teams Collaboration and Room Solutions

Teams Collaboration and Room Solutions Room systems Room phones

Teams Collaboration and Room Solutions Surface Hub Lync Room Systems / Skype Room Systems v1 Surface Hub 2S

Teams Collaboration and Room Solutions Interoperability

Teams Device and Voice Capabilities

Teams Device and Voice Capabilities Personal devices

Teams Device and Voice Capabilities PSTN Calling Options Available with Teams Modern Workplace Office 365 PBX PSTN dial tone Microsoft Calling Plans Microsoft Teams Phone System Direct Routing in Teams (Telco Calling Services) Phone System, when paired with Microsoft Calling Plans and/or Direct Routing, provides a full business calling experience for Office 365 users in Teams on a global scale

Teams Device and Voice Capabilities Microsoft Calling Plans Rapid provisioning Procure and assign phone numbers in minutes, everywhere Microsoft offers service, with no onpremises equipment Number porting and enhanced 911 Use your existing phone numbers with Microsoft calling plans, and meet E-911 and other legal obligations Local, long distance and international calling Reach the people important to your business, with a choice of calling plans Microsoft Calling Plans Availability Europe - Belgium, France, Germany, Ireland, Netherlands, Spain, UK North America US, Puerto Rico, Canada 3 rd Party Calling Plans Availability Australia (Telstra)

Teams Device and Voice Capabilities Office 365 Direct Routing in Teams Microsoft Teams Phone System Bring Your Own Trunk (BYOT) Retain existing PSTN connections through your preferred telco provider Internet Local Connections Customers can work with their local telco providers to enable Microsoft Teams users to make and receive telephone calls Interoperability with 3 rd -Party Systems Allows Microsoft Teams users to continue to use 3 rd - party systems such as PBXs, Call Center, analog telephony device, etc. Certified Session Border Controller(s) SIP Trunk PSTN Provider Phone # Ranges

Teams Voice Yorktel Direct Routing Office 365 Direct Routing in Teams Microsoft Teams Phone System No Equipment Investment PSTN connections are terminated to Yorktel s Direct Routing platform with no required equipment on-premise Internet Bring Your Own Trunk Terminate your own PSTN SIP trunks to Yorktel s Direct Routing, while maintaining control and ownership SIP Trunk Predictable Cost and Scaling Deployed in Azure this solution allows you to scale up and down as needed, paying only for what you use PSTN Provider PSTN Provider PSTN Provider

Teams Roadmap - Messaging In Development Team Templates Dynamic Group Management Messaging policies https://www.microsoft.com/en-us/microsoft-365/roadmap

Teams Roadmap - Collaboration In Development Escalate 1:1 to Chat/Call to Multiparty (3 or more people) Screen sharing in private chat https://www.microsoft.com/en-us/microsoft-365/roadmap

Teams Roadmap - Voice https://www.microsoft.com/en-us/microsoft-365/roadmap

Getting Started with Teams Project Stakeholders Project Definition Technical Readiness and User Readiness Deployment and Implementation Operational Excellence + Gather the right sponsors and project team Drive value with sustained operations and user adoption Define your project scope, goals and timeline Implement pilot, coexist and upgrade strategy Assess network readiness; test for quality Assess user acceptance and design readiness plan

Getting Started with Teams Technical Readiness and User Readiness + Define Features Chat and Instant Messaging Meetings, Cloud Voice (Phone System), Enterprise Voice Co-Existence or Teams-Only Progress reporting and analytics End-User Training and Adoption Cloud-based delivery, integrated to your LMS Training on Demand, user access at their fingertips Progress reporting and analytics

Getting Started with Teams Project Stakeholders Project Definition Technical Readiness and User Readiness Deployment and Implementation Operational Excellence + Gather the right sponsors and project team Drive value with sustained operations and user adoption Define your project scope, goals and timeline Implement pilot, coexist and upgrade strategy Assess network readiness; test for quality Assess user acceptance and design readiness plan

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Appendix Slides

Upgrading from SfB Online: High level flow No SfB Hybrid Voice involved Phase Configure TeamsUpgradePolicy for migration Assign licenses and set policy Notification phase Upgrade Admin steps Grandfather existing active Teams users into Islands mode Set tenant-wide policy to mode=sfbwithteamscollab Adjust Teams related policies as desired In O365, assign Teams license, if not already assigned Assign upgrade policy with NotifySfbUsers=true and mode=sfbwithteamscollab Grant-CsTeamsUpgradePolicy -PolicyName SfBWithTeamsCollabWithNotify -Identity $user Grant-CsTeamsUpgradePolicy PolicyName UpgradeToTeams Identity $user

Upgrading from SfB Online: High level flow With SfB Hybrid Voice (either CCE or OPCH) Phase One-time global config Configure TeamsUpgradePolicy for migration Prepare users for voice migration Assign licenses and set policy Notification phase Upgrade Admin steps Pair the SBC and Teams PSTN edge Create online voice routing policy Optional: Create online dial plans Grandfather existing active Teams users into Islands mode Set tenant-wide policy to mode=sfbwithteamscollab In O365, assign voice routing policy for the users to be migrated and optionally any dial-plans: Outgoing calls will egress via Direct Routing. Media will always flow to the cloud. To keep media local, do this step together with configuring SBC later Adjust Teams related policies as desired In O365, assign Teams license, if not already assigned Assign upgrade policy with NotifySfbUsers=true and mode=sfbwithteamscollab Grant-CsTeamsUpgradePolicy -PolicyName SfBWithTeamsCollabWithNotify -Identity $user In O365: Grant-CsTeamsUpgradePolicy PolicyName UpgradeToTeams Identity $user On SBC: Configure voice routing to enable incoming calls (start sending calls to Direct Routing instead of routing them to Mediation Server)

Upgrading from on-prem: High level flow No Enterprise Voice configured Phase One-time global config Configure TeamsUpgradePolicy for migration Assign licenses and set policy Notification phase Upgrade Admin Steps Configure SfB hybrid, if not already done Grandfather existing active Teams users into Islands mode Set tenant-wide policy to mode=sfbwithteamscollab Adjust Teams Policies as required for org In O365, assign Teams license, if not already assigned Optional: In on-prem, grant TeamsUpgradePolicy (w/ NotifySfBUsers=true) to pilot users In on-prem, run Move-CsUser with -MoveToTeams switch

Upgrading from on-prem: High level flow With Enterprise Voice configured Phase One-time global config Configure TeamsUpgradePolicy for migration Assign licenses and set policy Notification phase Upgrade Admin Steps Configure SfB hybrid, if not already done Pair the SBC and Teams PSTN edge Create online voice routing policy/export voice routes from onprem voice policy Create online dial plans/export dial plans from on premises Grandfather existing active Teams users into Islands mode Set tenant-wide policy to mode=sfbwithteamscollab Adjust Teams Policies as required for org In O365, assign Teams license, if not already assigned Optional: In on-prem, grant TeamsUpgradePolicy (w/ NotifySfBUsers=true) to pilot users In on-prem: run Move-CsUser with MoveToTeams switch On SBC: Configure voice routing to enable incoming calls (start sending calls to Direct Routing instead of routing them to Mediation Server) In O365 (after 4 hours): Enable Outgoing calls: Assign voice routing policy to migrated users and optionally any dial-plans