THE DATAONE GUIDE
CONTACT YOUR AREA OFFICER NAME DESIGNATION OFFICE PH. NO. AREA Shri H.S.Manral S.D.O.(FIRST) 2522220 Sec.1, 2, 3, 4, 5, 6, 7, 8, 9. Shri R.J.Patel S.D.O.(SECOND) 2534444 Shri U.B.Shakya S.D.O.(THIRD) 2444488 Shri Arun Chaudhary S.D.O.(FOURTH) 2451000 14 ]14a] 15 ] 15a, 16, 16a, 17, 18, 19, 20, 27- Sec.10, 11, 12, 21, 22, 23, 24] 25, Chaura Raghunathpur. Sec.26, 28, 29, 30, 31, 32, 33, 34, 35, Nithari, Morna. Shri Arjun Singh S.D.O.(SEC.39) 2501555 Sec.36, 37, 38, 39, 40, 41, 42, 43,44, 45, 46,47, 48, 49, 50, Chhalera, Sadarpur. Shri R.K.Tiwari S.D.O.(SEC.58) 2580580 Sec.52, 53, 54, 55, 56, 57, 58, 59,60, 61,71 Shri R.P.Singh S.D.O.(SEC.62) 2401000 Sec.51, 62, 63, 64, 65, 66. Shri B.P.Singh S.D.O.(KHORA) 2491234 All area of khora Shri G.C.Gupta S.D.O.(N.E.P.Z.) 2567500 2567400 Sec.82, 92, 93,Kendriya Vihar,Phase-11 Shri R.S. Parihar S.D.O.(DELTA) 2326466 2326366 All sectors of GreaterNoida,Kasna, Mandi Shyam Nagar. Shri Ashok Kumar Chauhan S.D.O.(TILPATTA) 2560560 Tilpatta, Udyog Kendra, Vishrakh, Rithori. Shri Yogpal S.D.O.(JEWAR) 955738-272000 Jewar, Nimika, Jahangirpur Shri Mohammad Idris S.D.O.(KAKORE) 955735-257422 Kakore,Rabupura, Roni Saloni, Manjukhera, Dankaur, Bhatta Shri K.D.Verma S.D.O.(DADRI) 2665220 Dadri, Luhari, chholas, Jarcha, Vedpura. Please check the following sites for more information on broadband: For Online Registration http://www.bsnl.co.in Application Form http://www.bsnl.co.in Latest Tariff http://www.bsnl.co.in DataOne FAQ http://www.broadband.bsnl.co.in User Technical Guide http://www.broadband.bsnl.co.in Usage downloading http://www.dataone.in Web mail http://www.dataone.in
CONTENTS Sec. No. Name of Section Page No. 1. Introduction and Overview 04 2. Physical Installation of Modem 06 3. Software Installation for Windows 98, 2000 08 4. Software Installation for Windows XP 12 5. Configuring MS Outlook Express 16 6. Configuring Netscape messenger for DataOne 18 7. Accessing DataOne E-mail 18 8. Checking account usage and changing password 19 9. Troubleshooting. 21 10. Common Error messages while accessing Internet 22 11. Tariff and Plans 23 3
SECTION 1 INTRODUCTION AND OVERVIEW BSNL is the first service provider in India to introduce ADSL2+ technology based Broadband Internet services. It enhances the web browsing speed and consumes less power. It provides simultaneous availability of phone and Internet on the existing telephone line. For Broadband Internet access, there are no telephone call charges. Definition of Broadband: An always-on data connection that is able to support interactive services including Internet access and has the capability of the minimum download speed of 256 kilobits per second (kbps) to an individual subscriber. Main Features of the Broadband/ADSL Service: High speed data download starting from 256 Kbps to 8 Mbps Simultaneous availability of Phone and Internet on the existing telephone line, Always on Internet. No call charges for Internet access. High on Value Low on Cost Service 24 Hours Help line and Technical support on phone. Easy registration on phone and web. Telephone will continue to work even in case of power failure at the customer end. Use now and pay later in telephone bill. It provides a means to bill based on Volume of data downloaded. Multicast Video Services, Video-on-demand etc in future Sharing of Broadband connection to create own local Area Network (LAN), that is, more than one PC can be connected. How to Get Connection 1. Call BSNL call center at 1500. Indicate the BSNL landline Telephone number on which Broadband Service is required. Based on your request, a BSNL official will come to your premises, get the form filled and signed. The form can also be downloaded from BSNL website URL or can be collected from the Area SDOP Offices. Or Visit Commercial Officer-II, Godavari Complex, Sector-37, Noida OR BSNL s designated Area Customer Service Center of the concerned area and fill the Broadband/ADSL Connection Subscription Form. 2. BSNL will provide Broadband Service within 5 days of your application for broadband connection based on the technical feasibility. In case of nonavailability of service in the particular area waiting list will be maintained. 3. BSNL will install ADSL2+ Router/Modem (CPE) and the account will be opened. 4
Why Broadband/ADSL from BSNL: Faster Connection: Dedicated Bandwidth Easy Communication: Talk and Surf at the same time. Sharing: Share connection to create your own LAN Inexpensive: Affordable Tariff Plans Security: Secure Communication Always On Internet. Availability & Feasibility of Service: Availability of service subject to subscriber location and technical feasibility. Download Speed is dependent on telephone line length.in case higher speed is not possible due to distance / line condition, speed achievable and correct plan will be configured and the customer will be intimated by e- mail/ phone from the helpdesk. Shifting and safe custody is possible only along with existing telephone line. Shifting of Broadband facility from one telephone to another is not possible. System Requirement for Broadband connection: PC Configuration (Recommended) Web browser type Web browser settings Ethernet port/usb Processor 2.0 GHz (or Higher), OS -WIN XP RAM - 128 MB, Free Disk Space - 5 GB, SVGA Monitor, CD-ROM Drive Microsoft Internet Explorer 5.5 or above OR Netscape Navigator 4.7or above Enable JavaScript NIC adapter Enable TCP/IP Preferably PC should be near by to phone line termination, less than 2 meters distance. The Modem (or CPE Customer Premises Equipment) box should contain the following equipments: 1. Splitter 2. Power Adaptor 3. CPE-ADSL modem 4. One Ethernet cable (RJ-45 connector) and Two normal phone cord (RJ-11 connector) 5
SECTION 2 PHYSICAL INSTALLATION OF BROADBAND MODEM Figure-1: Connectivity Diagram of Telephone Line with ADSL Modem and Computer. ` (1) Phone Socket (2) Phone (3) Phone (4) RJ-11 Tel Cable (5) Splitter (6) RJ-11 Tel Cable (7) RJ-11 Tel Cable (8) Phone Jack (9) MT800 Figure-2: Connectivity Diagram of Telephone Line with ADSL Modem and Computer. 6
Figure 3: CPE installation for putting telephone in each of the rooms To install the modem please go through the following instructions: 1. Connect Modem, telephone and computer as shown in figure no.1. 2. Don t put any parallel phone before the Splitter (white Color small Box) 3. Put your Modem and splitter near to Computer. 4. If you want to extend the parallel Phones then extend it after the Splitter. 5. Avoid making number of joints in drop wire in home. 6. Regular Scanning is required for removing the virus. 7. Only feed, specified power supply as Modem will work on 9 V AC. 8. Power on the modem and wait for 2 minutes till the ADSL Link LED (Green Color) and LAN Link LED (Red Color) glows constantly. It also indicates that the modem has been installed correctly. 9. It is recommended to keep the modem horizontally. 7
SECTION 3 The Dataone Guide SOFTWARE INSTALLATION FOR WINDOWS 98, 2000. Step No. 1 Follow Start --> Setting --> Network Connection --> Local Area Connection (Right Click) (Figure 4) [For win-98 Start Control Panel (Double Click) Network (Double Click) Add The Protocol. Go to step No.5] Step No 2: Double Click on Properties (Figure 4) Figure - 4 Step No - 3. Click on Install (Figure 5) 8 Figure - 5
Step No - 4. Select Protocol and ADD (Figure 6) Figure - 6 Step No - 5. Click on Have Disk (Figure 7) Figure - 7 Step No - 6. Select the raspppoe from appropriate Drive or the location at which the raspppoe dialer software is present using the Browse. Click on OK (Figure 8) 9 Figure - 8
Step No - 7. Go to Run and type raspppoe. Click OK (Figure 9) Figure - 9 Step No - 8. After Clicking OK windows will appear. Click on Create a Dial-Up Connection for the selected Adapter (Figure 10) Figure - 10 Step No - 9. A broadband dialer icon will create on desktop. Double click on Broad Band Dialer (Figure 11) Figure - 11 10
Step No 10 Enter the DataOne id and password allotted and Dial. This will connect with broadband. (Figure 12) Figure - 12 11
SECTION 4 The Dataone Guide SOFTWARE INSTALLATION FOR WINDOWS XP Step No 1 Follow Start Setting Network Connection (Right Click) Open (Figure 13) Figure - 13 ` Step No 2 Click Create a New Connection on left side of the window (Figure 14) 12 Figure - 14
Step No 3 New connection wizard will open to create a dialer. Click NEXT (Figure 15) Figure - 15 Step No 4 Select Connect to the Internet. Click NEXT (Figure 16) Figure - 16 Step No 5 Select Set up my connection manually. Click NEXT (Figure 17) 13 Figure - 17
Step No 6 Select Connect using a broadband connection that requires a username and password. Click NEXT. (Figure 18) Figure - 18 Step No 7 Type the ISP Name. Click NEXT. (Figure 19) Figure - 19 Step No 8 Click NEXT again. Write your username and password given by BSNL. Click NEXT. (Figure 20) 14 Figure - 20
Step No 9 Tick Add a shortcut to this connection to my desktop. Click FINISH. (Figure 21) Figure - 21 Step No 10 Enter the DataOne id and password allotted and Dial. This will connect with broadband. (Figure 22) Figure - 22 15
SECTION 5 CONFIGURING MS OUTLOOK EXPRESS Please follow the following steps to configure MS Outlook express for your PC. 1. Open Outlook Express --> Click on Tools --> Click on Accounts 2. Click on Mail --> Click on Add Click on Mail 3. Fill - Display Name: e.g. A K John 4. Click on Next --> Fill your E-mail address: e.g. akjohn@dataone.in. 5. Click on Next --> Select My Incoming Mail Server is a POP3 Server 6. Fill Incoming Mail (POP3) Server Name as nmma.dataone.in 7. Fill Outgoing mail (SMTP) Server Name as nmra.dataone.in 8. Click on Next --> Fill - Account name: e.g. A. K. John 9. Tick Remember password --> Click on Next 10. Click on Finish --> Select the Account --> Click on Properties --> Click on Servers 11. Tick My Server requires authentication --> Click on Settings 12. Ensure that Use same settings as my incoming mail server is selected 13. Click on OK --> Click on Apply --> Click on OK --> Click on Close Mail Configuration for VSNL and Other ISP:. Step 1: Configure your DATAONE account in Out Look Express as given above Step 2: After configuration go to Tools -> Accounts -> Mail Step 3: Click Properties Step 4: In Name provide the email Address of VSNL / Other ISP s email address Step 5: In reply address provide the email Address of VSNL / Other ISP s email address (Figure 23) 16 Figure - 23
Step 6: Click Severs (Figure - 24) Step 7: Provide incoming mail (POP3) as the Server Name of ISP/VSNL. Step 8: Provide Out Going mail (SMTP) as the DATAONE Server Name i.e. nmra.dataone.in Step 9:In Account Name fill the VSNL/Other ISP s email address Step 10: Fill the password of the VSNL/other ISP account Step 11: Ensure to check My server require authentication tab and press Settings. Figure - 25 Figure - 24 Step 10: Select Log on using option. (Figure 25) Step 11: In Account Name provide DATAONE email account name and in password provide the password and click remember password and press OK. Click OK and then close. Note: For users already having email-ids: Customers can continue to use Web based email services from other service providers. Services like Hotmail, Yahoo, Rediffmail shall be accessible using the web based interface. However the use of email addresses with POP3 facility will depend on the policy of the email service providers. Customers are advised to verify this with their email address service providers. The use of DATAONE mail servers shall be restricted to the use of DATAONE provided email addresses. 17
SECTION 6 CONFIGURING NETSCAPE MESSENGER FOR DATAONE Please follow the following steps: 1. Open Netscape Messenger --> Click on Edit --> Click on Preferences 2. Click on Identity (under Mail & Newsgroups) --> Fill - Your Name: e.g. A K John. 3. Fill - Email address: e.g. akjohn@dataone.in 4. Click on Mail Servers (under Mail & Newsgroups) --> Under Incoming Mail Servers - Click on Add5. 5. Fill Incoming Mail (POP3) Server Name as nmma.dataone.in 6. Select Server Type as POP3 Server --> Fill - User Name: e.g. akjohn@dataone.in 7. Click on OK --> Under Outgoing Mail Server Fill - Outgoing mail (SMTP) server Name: e.g. nmra.dataone.in 8. Fill - Outgoing mail server user name: e.g. akjohn@dataone.in --> Click on OK SECTION 7 ACCESSING DATAONE WEBMAIL Please follow the following steps: 1. Go to website www.dataone.in 2. Fill mail user ID <my_dataone_id> 3. Fill password. 4. Click on Login button to access DataOne web mail. 18
SECTION 8 The Dataone Guide CHECKING ACCOUNT USAGE AND CHANGING PASSWORD Step 1: Open site http://www.dataone.in/ Step 2: Click on Check your Accounts Usage (Figure 26) Step 3: Enter your DATAONE user name & password and click Login. Figure - 26 Step 5: To check usages records click on Service Records. Select the month for which usage has to be checked and click Ok (Figure 27 & 28) 19 Figure - 27
Figure - 28 Step-5: Click on change password for changing your broadband usage password Note: This step will change your broadband password only and not the email password. (Figure 29) Figure - 29 20
SECTION 9 TROUBLE SHOOTING The Dataone Guide Question No. 1. I am not able to Browse. Solution: a) Check that ADSL line is properly connected, CPE is powered on and ADSL link LED is glowing in stable condition. b) Check that LAN cable is properly connected to PC and LAN link LED is glowing in stable condition. If LAN LED is not stable then check that LAN cable is connected properly or replace the cable and check. In case the LAN cable is connected to LAN switch or HUB, you have to use a cross cable. If the LAN LED is still not glowing, then veify that LAN card is properly installed with suitable driver or get the help of your computer service person for doing so. Question No 2. I am not able to send the mails using Outlook Express. Solution: a) Probably you have not coinfigured dataone email in your Outlook Express. b) You have configured multiple Email accounts (e.g. VSNL mail account) in your Outlook Express and default account for outgoing mail is other than Dataone Mail account. Some ISPs do not allow their SMTP access from network of other ISPs. Therefore you should make Dataone Mail as default account for all outgoing mails. c) Our SMTP server needs authentication. Make sure you have ticked the My server needs authentication in account properties while configuring the Outlook Express. Question No.3. I am a Business customer having our own POP server or mails with own domain but want SMTP service for relaying mails. Solution: BSNL does not provide SMTP relay service for mail IDs of other than Dataone.in or Sancharnet.in domain. 21
SECTION 10 The Dataone Guide COMMON ERROR MESSAGES WHILE ACCESSING INTERNET Error 678: Line/ Physical Fault (Non availability of ADSL link/ No response from remote site). Check that there should be no Parallel phone. EPABX should not be directly connected to the Phone line. Error 769: LAN card disable Enable the LAN card. Error 691: Verifying username & password. 1. You are entering wrong userid and password. 2. If customer is login and modem s power goes off due to any reason, session remains open. Session will disabled automatically after 30 min. or Customer can contact Help Desk. WAN mini port: No response, there is some problem in LAN card First disable the connection and then enable it. (Maximum in case of XP) May be because of Virus, Create New Dialer. Websites not Opening: Try the followings No proxy should be set in LAN settings. Privacy should be default level or low secure. Temporary files should be deleted regularly. Do not open many windows. Try pinging the site. E.g. ping www.yahoo.com. If it pings & site does not open, IE may be virus affected clean or reinstall the explorer. Speed optimization: 1.check it in multiple downloads session/ DNS setting. To get the maximum bandwidth/ speed work in multiple download session rather then single download session. 2. It may be because of improper settings of DNS: (Applicable for Business plan only). Set primary DNS 218.248.255.193 Set secondary DNS 218.248.255.193 22
SECTION 11 The Dataone Guide TARIFF AND PLANS Free Modem for committed period Miscellaneous Charges Plan Committed Period Type of Charge Installation Charges Charges Rs 250 (In case of modem on rent) Home 1800 Home 3300 Business 1200 12 months 6 months 18 months Shifting Charges Nil Business 3000 9 months Change of Plan charges Nil Business 5000 6 months Business 9000 3 months Modem Prices Ports Type-I Type-II Type-III Type-IV Ethernet One One Four Four Sale Price Wi-Fi - One - One USB One - - - Charges (Rs) 1200 1800 1500 2000 Rent Price Monthly rental Rs. 100 Rs. 150 Rs. 125 Rs. 165 Security Deposit Rs. 100 p.m. DataOne Startup Plan 250 Particulars Tariff in Rs. Bandwidth 256 Kbps Monthly Charges (Rs) 250 Discounted Annual Payment Option to Customers (Rs) 2500 Download/Upload Limit (GB) per month 0.4 GB Additional Usage Charges/MB beyond free download/upload limit (Rs) 1.4 Free E-mail IDs/Space (Per E-mail ID) 1/5 MB Security Deposit NIL Night Unlimited (0200-0800 Hrs) Not Available Minimum Hire Period Three Months 23
DataOne Home Plans The Dataone Guide Particulars Tariff in Rs. Home 500 Home 1000 Home 1800 Home 3300 Bandwidth 256 Kbps 384 Kbps 512 Kbps 1 Mbps Monthly Charges (Rs) 500 1000 1800 3300 Discounted Annual Payment Option (Rs) 5000 10000 18000 33000 Download/Upload Limit (GB) per month 1.0 GB 2 GB 5 GB 10 GB Additional Usage Charges/MB 1.2 1 0.8 0.8 Free E-mail IDs/Space (Per E-mail ID) 1/5 MB 1/5 MB 1/5 MB 2/5 MB Security Deposit NIL 1 month rental 1 month rental 1 month rental Night Unlimited (0200-0800 Hrs) Available Available Available Available Minimum Hire Period Three Months One Month One Month One Month DataOne Business Plans Particulars Tariff in Rs. Business 700 Business 1200 Business 3000 Business 5000 Business 9000 Bandwidth 256Kbps 256 Kbps 512Kbps 1 Mbps 2 Mbps Single /Multi User-(SU/MU) SU SU MU MU MU Monthly Charges (Rs) 700 1200 3000 5000 9000 Discounted Annual Payment Option(Rs) 7000 12000 30000 50000 90000 Download/ Upload Limit (GB) per month 2 GB 4 GB 10 GB 20 GB 40 GB Additional Usage Charges/MB 1.2 1 0.8 0.6 0.6 Free E-mail IDs/Space (Per E-mail ID) 1/5MB 1 / 5 MB 2 / 5 MB 2 / 5 MB 4 / 5 MB Static IP Address (On Request) Not Available Not Available Not Available One One Web Hosting Space (On Request) Not Available Not Available Not Available 5 MB 5 MB Domain Name (On Request) Not Available Not Available Not Available One One Security Deposit 1 month rental 1 month rental 1 month rental 1 month rental Rs. 5000 Minimum Hire Period One Month One Month One Month One Month One Month --------END OF DOCUMENT-------- 24