Network-Aware Service Management EMC and Microsoft Michael Woduschegg Channel and Alliance Manager EMEA Central Woduschegg_michael@emc.com 1
The Situation Today Need for Network Aware Service Management Need to manage & monitor end-to-end IT services to meet service levels and ensure viability of critical business services and applications Web services and composite applications have pushed forward this need IT Services increasingly span servers, applications, Web services, clients, and the network Current State Using a wide variety of toolkits made up of many different products including homegrown code and products from various vendors, results in: Inability to manage and see the entire IT service Multiple user interfaces and manual processes that are hard to use and don t scale Increased costs and complexity Time wasting chasing erroneous and useless alert data 22
Today s IT Infrastructure Challenges Reducing data center and server infrastructure s total cost of ownership Ensuring availability of critical business services and applications without adding staff Managing complex and changing infrastructure and networks Diagnosing root cause of performance or availability issues Satisfying increased business/end-user demands Solution: network-aware service management 33
Microsoft System Center Operations Manager End-to-end IT service management solution Deep integration with applications, servers, web services, and clients Rich, customizable reporting capabilities Component of the System Center Server Management Suite However, lacks in depth network awareness and automated root-cause capabilities 44
Network Management from EMC Smarts IP Availability Manager Auto-discovers network entities and relationships Automates real-time root cause analysis of critical network connectivity problems Calculates impact of problems on related infrastructure elements Adapts automatically as the network changes Service Assurance Manager Integrates and correlates management information from any source across networks Imports topology and event information from the underlying managed domains and interprets root cause problems Cornerstone of integration for all EMC Smarts analysis modules 5
EMC Smarts Infrastructure Management Products EMC Smarts Solutions: Automating Data Center Operations Data Center Consolidation Next Generation Networks (NGN) Service Delivery Tiered Storage Management EMC Smarts Products: Automated Intelligence Building Blocks Incident Management Discovery and Modeling Automated Analysis & Root Cause Storage Resource Management Discovery, Monitoring, Reporting, Provisioning EMC Service Assurance & IP Management Suites EMC Storage Insight EMC ControlCenter Common Information Model 6
EMC Smarts Service Assurance Manager Integrates and correlates management information from any source across networks, systems, applications, & business Including topology, polled data, events, and authentic problems Single point of integration for all EMC Smarts analysis modules Provides domain specific details of the individual analysis modules Presents business affecting root cause problems across domains in context to topology Root Cause Analysis Multi-technology & multi-vendor topologies 7
EMC Storage Insight for Availability Automates root cause analysis across storage and network domains Diagnoses problems for SAN components Symmetrix, CLARiiON, Fibre Switches, Host Bus Adapters (HBAs) Relates problems to business service levels Integrates with EMC ControlCenter and other third-party solutions Impact IP Impact Network Domain Event Event Storage Domain Event Root Cause 8
EMC Smarts VoIP Manager Identifies root cause of VoIP problems Application, network or both Determines the impact of failures Builds a topology of element relationships Correlates enduser experience to root cause Provides details to pinpoint, prioritize and resolve service problems Automatically discovers network changes and their effect Can import events from other management systems TV TV2 Client Household DSL Modem Access Network Application Server Application Tier OSS/BSS Gateway DServer Client Gateway Private Network Domain Controller Client-facing Tier Terminal Server Storage Tier Private Network VOD Server Subscriber and System Store Live Acquisition Acquisition System Public Internet Private Network VOD Importer Operations and Management Public Internet TV2 Server UI OSS/BSS SNMP Monitor 9
An Integrated Network Aware Service Management Solution EMC and Microsoft for complete Network-Aware Service Management Broadens management capabilities Advanced network discovery Root-cause analysis Integrates seamlessly EMC Smarts Package plugs into Microsoft Operations Manager 2007 via adapter software Extends visibility to entire service chain Servers, applications, Web services, clients, and networks Provides flexible management View root-cause information from either Microsoft console or EMC Smarts console 10
Apps/Systems How does it work? Microsoft System Center OpsMgr 2007 Console Microsoft System Center OpsMgr 2007 EMC Smarts IP Availability Manager Discovers, Monitors, Analyzes EMC Smarts Adapter for OpsMgr 2007 Bi-directional event states and custom fields between console EMC forwards network root cause alerts and feeds topology view EMC Smarts Console/Dashboard EMC Smarts Service Assurance Manager Other 3 rd party source of events EMC Smarts Syslogs and trap adapters Abstracts, Impacts, Consolidates Switches Interfaces/Ports Routers Network Connections ATM/FR Servers Telephony Firewalls Storage IDS Optical 11
The Operations Manager operator can view the health state of the network device Health view of EMC network devices and entities 12
as well as open up a network topology view of the environment Topology view of EMC IP Network Devices 13
as well as see how that problem switch is affecting IT service levels! IT service mgmt including the network! 14
Network Aware Service Management Scenario Root cause problem sent to Operations Manager Symptoms Business Impacts 15
An EMC Smarts router goes down, the alert gets populated into Operations Manager 16
EMC Smarts identifies a root cause problem on a Switch Interface 17
EMC Smarts operator can perform a show Map to view notification in context of the network topology The SAM Global Console map view shows the notifications in context of a network topology 18
The EMC adapter sends the Smarts notification into Operations Manager The Operators looks at the detail in Operations Manager and can take corrective action on the root cause network failure Root cause alerts - no need for sorting and filtering through numerous alert messages, and chasing after the wrong problems 19
The Ops Mgr console is populated with network devices as well as receives the network alerts Root cause identified by EMC Network devices populated by EMC 20
The EMC Smarts operator acknowledges the notification in the SAM console 21
The associated alert in Operations Manager gets acknowledged with the Smarts operator s name 22
The Operations Manager operator s can now enter more information into CustomFields detailing how this alert is affecting a critical LOB app 23
Bidirectional Synchronization at work The Smarts Notification Properties UserDefined Field gets updated though the bidirectional synchronization so that the Smarts Operator can get that switch fixed ASAP! 24
How the integrated solution from EMC and Microsoft is unique 1. Ease of use Best-of-breed systems and network mgmt combined in an easy to use familiar user interface 2. Open Standards Built on Common Information Models, WS-Management and the Service Modeling Language 3. Newest Technologies Based on EMC s No Rules Writing codebook correlation technology Uses Microsoft best practice knowledge of applications, servers, and IT services 10/2/2008 25 25
Our Partnership around Network-Aware Service Management Continues Cross-Domain Behavior Automation Automated Analysis & Root Cause EMC delivers an adapter and MP for Operations Manager 2007 sending Smarts root cause alerts and enabling 2-way resolution synchronization Model-Based Management Microsoft & EMC are collaborating on a common set of cross-domain behavior models for networking and storage. Network Discovery Switches Interfaces/Ports Routers Network Connections Firewalls ATM/FR MPLS Telephony Servers Storage IDS Optical Microsoft has licensed EMC s network discovery for a future version of System Center Operations Manager 26
Summary of Benefits of the Integrated EMC Microsoft Solution Complete end-to-end service management Addition of Network Aware Service Management fills blind-spot Quick isolation of the cause of service performance and availability issues Across application, server, client or network infrastructure Adds network visibility without adding staff & complexity Focus on the root cause network problem versus the noise Improves cross-domain analysis and extensibility within the Operations Manager environment Ongoing co-development of new cross-domain behavioral models 27
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