NNMI140 - Network Node Manager i Software 9.x for Operators

Transcription

1 NNMI140 - Network Node Manager i Software 9.x for Operators Instructor-Led Training For versions 9.0 & 9.10 OVERVIEW This 2-day course provides operational skills for the Network Node Manager i (NNMi) Software product. The course is targeted to network operators who are responsible for using the NNMi product to troubleshoot the networked environment. This includes an overview of the NNMi product, key terminologies and definitions, and an overview of using NNMi to troubleshoot a networked environment. The course is approximately 50 percent lecture and 50 percent lab. The lab exercises use version 9.1 of the software. This course is designed for operators of the Network Node Manager i Software 9.x application. INTENDED AUDIENCE This course is intended for network operators seeking a more in-depth knowledge of Network Node Manager i Software 9.x. DURATION: 2 DAYS SOFTWARE VERSIONS: 9.0 & 9.10 PREREQUISITES To maximize success in this course, students should have basic UNIX or Windows backgrounds, plus basic networking experience. COURSE OBJECTIVES At the end of the course, you will be able to: Use the NNMi product to monitor and troubleshoot a networked environment. Rapidly identify and address problems, thus reducing downtime and increasing system utilization. Use the NNMi monitoring tools to obtain the information necessary to use networked devices at optimal performance and efficiency. Describe the basics of Simple Network Management Protocol (SNMP). Configure status monitoring Customize the NNMi user interface Configure traps and incidents Monitor incidents and perform network diagnostics View performance reports RELATED COURSES NNMI120 - Network Node Manager i Software 9.x Essentials NNMI200 - Network Node Manager i Software 9.x Advanced NNMI01EUT - Network Node Manager i Software 9.1 for Operators EUT

2 Module 1: Introduction to HP Network Node Manager i Software Course Objectives Course Outline HP BTO Software Portfolio HP Network Management Center Business Requirements Drive the Operational Objectives for Network Operations How NNMi Addresses Business Challenges Operational Success Depends on Information Reducing Mean Time to Repair Current Network Configuration and Health Continuous, Accurate Spiral Discovery Comprehensive Device Monitoring Active Root Cause Analysis on Changing Topology Map-based Management Resolving a Current Problem Graphical Topology Visualization Application Aware Network Management Router Fault Example Application Level Failover NNMi Product Structure NNMiSmart Plug-ins Products Integrated with NNMi Network Management Center Integrations NNMi + UCMDB: Supporting ITILv3 NNMi + Network Automation: Network Lifecycle Management Real User Monitoring and NNMi: Application Perspective Use Case Alarmpoint Express: Automated notification NNMi Features and Benefits Summary HP Software Education Services HPSoftware_PublicTraining@hp.com 2

3 Module 2: Touring the Management Console Starting the Management Console Accessing Online Help Workspaces Map Views Interpreting Map Symbols Interacting with Maps Table Views Accessing More Details About an Object Working with Objects in NNMi Modifying Attribute Values for an Object Invoking Actions Refreshing a View Using Table Views Filtering Views Exporting Table Information Finding a Node Touring the Workspaces Incident Management Incident Browsing Topology Maps: Visualize Key Groups Troubleshooting: Visualize Relationships Inventory: The Whole List Management Mode: Manage Monitoring Configuration: Tools for Configuring NNMi Displaying NNMi System Information HP Software Education Services HPSoftware_PublicTraining@hp.com 3

4 Module 3: Managing Incidents Monitoring Your Network Using an Incident View Primary Incident Use Model Incident Concepts Incident Views Provided by NNMi Viewing Key Incidents Organizing Your Incidents Incident Lifecycle Finding Unassigned Incidents Owning an Incident Assigning Incident Using Details Page Starting Working on Incident Tracking an Incident's Progress Changing Lifecycle State Viewing Incidents by Lifecycle State Noting Actions Taken and Results Completing an Incident Closing an Incident Viewing Closed Key Incidents Viewing Incident Details: Basic Attributes Incident Details Viewing Incident Attributes Viewing Incident Diagnostic Results Additional Incident Views View All Incidents View Service Impact Incidents View Incidents by Severity Change Incident Classification Custom Incident Views SNMP Traps View Interpreting Root Cause Incidents Viewing Root Cause Incidents Interpreting Root Cause Incident Messages Node and/or Connection Down Addressing Not Responding Connection Down Interface Down or Card Down HP Software Education Services 4

5 Module 4: Troubleshooting Network Issues Monitoring the Network for Problems Map Based Management NNMi Intuitive Interface: Map-based Management Viewing Logical Network Overview Viewing Node Group Status Overview Viewing Propagated Network Infrastructure Device Status Viewing Router or Switch Connectivity Checking Status Details for a Node Group Troubleshoot from Map View Showing Key Incidents by Enlarging Nodes Adjusting Map Layout Viewing Details Viewing Analysis Pane for a Node Exploring Node Details Troubleshoot from Node Details Viewing Interface Details Using the IP Address Form Using the Cards Form Viewing Card Details Using the Port Form Troubleshooting Tools Troubleshooting from the Incident Browser Layer 2 Neighbor View Viewing Connection Information Viewing Connection Details Viewing Layer 3 Connectivity Viewing a Path Interpreting Path View Results Testing Node Access Telneting to a Device Status Poll a Device Configuration Poll a Device Viewing Graphic Troubleshooting Information Attached Switch Port Troubleshooting Tool Showing Attached End Nodes Monitoring Status Distribution for Network Objects Inventory Based Management Filtering Table Views with Node Groups Viewing Status of a Group Listing Objects by Category Listing Cards and Ports Listing VLANs Showing Card Redundancy Groups Showing Router Redundancy Groups Showing Layer 2 Connections Viewing Interface Details: Link Aggregation Listing Objects by Status Troubleshooting from a Table HP Software Education Services HPSoftware_PublicTraining@hp.com 5

6 Module 5: Managing SNMP and ICMP Communication The Network Management Model A Network Management Protocol - SNMP The Management Information Base NNMi Uses SNMP SNMP Authentication NNMi Communication Layer Architecture Communication Parameters and Assignment Coordinating NNMi Configuration Areas Communication Parameter Lifecycle Discovery Using Alternative Authentication Strings Communication Parameter Lifecycle Monitoring Re-Discovery (with or without Configuration Change) Configuring the Communication Layer Starting Communication Configuration Default Protocol Settings for Communication (SNMPv1 or SNMPv2c) Setting Default Minimum Authentication Level Setting Default Community Strings (SNMPv1 or SNMPv2c) Configuring Default SNMPv3 Settings Configuring Regional Community String or Access Extending Timeouts for Remote Area Providing Regional Community Strings Providing Regional SNMPv3 Authentication Regional SNMP Proxy Configuration Adding a Specific Node Configuration Directing NNMi to Use a Specific IP Address to Communicate with a Node Reviewing Results Loading Community Strings from a File Verifying Communication Settings SNMP Command Line Interface HP Software Education Services HPSoftware_PublicTraining@hp.com 6

7 Module 6: Node and Interface Groups Node Groups Are Used in Many Places Group Overlap Hierarchies and Containment How Node Groups Get Populated Default Node Groups Creating a Node Group Setting Availability for View Filtering Assigning Specific Nodes to a Node Group Child Node Groups Adding a Device Filter Selecting Device Descriptors Selecting the Device Model Specifying Node Group Additional Filters Operators in the Additional Filters Editor Using a Text File to Create Node Groups Syntax of Comma Separated File Example Spreadsheet Finding an SNMP OID to Use in Text File Finding a Unique Key Value to Use in Text File Finding Which Nodes Belong to a Group Configuring Node Group Status Propagation Special Handling for Important Nodes Island Node Groups Interface Groups Interface Groups Are Used in Many Places Default Interface Groups Modifying Interface Group Filters Using If Type Filters Interface Groups Viewing and Creating Interface Type Using Additional Filters - Interface Groups Module 7: Customizing Views Customizing NNMi Node Group Maps Adding Node Group to List of Maps Setting Map Ordering Preserving User Layouts Customizing Node Group Maps Node Group Connectivity User-Provided Backgrounds Applying Background Image Displaying Map Automatically Adding Connection to Path View Adding a Path Amending a Path View Map HP Software Education Services HPSoftware_PublicTraining@hp.com 7

8 Module 8: Customizing Event Monitoring Open Incident Configuration Specifying an Author for Your Incident Configuration Working with Management Events NNMi Management Event Configuration Tab Modify Configuration Adding a Category Adding a Family Specifying Message Format Working with SNMP Traps Traps: From Device to Management Station Default Traps Enabled as Incidents Enabling Specific Traps in NNMi Console Adding a Trap Configuration SNMP Trap Configuration Trap Addresses Loading a Trap Definition from MIB File Deleting Trap Configuration Blocking Traps Database Limits for Number of Traps Block Event or Trap Reception Configure What to Block Block Trap Storms Additional Trap Service Configuration Troubleshooting ispi NET Trap Analytics Trap Analytics Trap Analytics Report ispi Net Trap Analytics Log File Block Trap Storms by Threshold HP Software Education Services HPSoftware_PublicTraining@hp.com 8

9 Module 9: NNM ispi Performance for Metrics Software Reports Launching NNM ispi Reports from NNMi Single Sign On Report Menu Performance Reporting Domains ispi Self Diagnostics Interface Health Component Health Setting Report Options Results Scoped by Interface Interface Utilization and Exceptions Detecting Performance Problems Along a Path Reviewing Trends This Month: Isolate Performance Spikes Summarizing Network Behavior Reviewing Trends Ranking Nodes by Amount of Change Over Time Ranking Performance Utilization Managing Reporting Using BI Server Portal Accessing BI Server Portal Features in BI Portal Scheduling (and ing) a Report Using Jobs to Schedule Multiple Entries HP Software Education Services HPSoftware_PublicTraining@hp.com 9