SAFILONET Sàfilo Group s e-business system Revision 2014 1
INDEX 1. INTRODUCTION TO SAFILONET 1.1 Hardware and Software 1.2 Username and Password 1.3 Advice on using the site 1.4 Content visibility 1.5 Services included 1.6 Accessing Safilonet 1.7 Problems logging in 1.8 Home page 1.9 Search Engine 1.10 News Page 1.11 Safilonet page settings 2. MY PAGE 2.1 Change your password 2.2 Customise how you view Safilonet 2.3 Add, update, or remove shipping addresses 3. PRODUCTS 3.1 Catalogue: General information 3.2 Catalogue 3.3 Free to browse catalogue 3.4 Using the Search Engine 3.5 List of Models 3.6 Product Page 3.7 Download 4. ORDERS 4.1 Add items to your order 4.2 Add spare parts to your order 4.3 Add items to your order from your favourites list 4.4 Add items to your order from an order copy 4.5 Confirm an order 4.6 Send an order 4.7 Order status 4.8 Results of order and shipment searches 5. INFO FOCUS PAGE 2
1. INTRODUCTION TO SAFILONET Safilonet is an internet tool used by the Sàfilo Group which offers an advanced service for sales organisation and our optical clients. Safilonet implements regular commercial activities without altering the strong operational habits established between Sàfilo and its customers. In addition, Safilonet offers: Service 24 hours a day, 7 days a week An always up-to-date catalogue Focus on our Best-Sellers and new products The latest Sàfilo News An advanced Search Engine The possibility to download catalogues and price lists A record of your orders placed A help-desk service available Monday to Friday from 9.00 to 17.30. 3
1.1 HARDWARE AND SOFTWARE The Safilonet website (including the various files of which it consists) can be traced back to a web server, this is a computer which provides centralised services for other computers (clients). Access to the site is activated through connecting your computer to the web server via the internet, therefore there is no need for the client to install any programs. To enter Safilonet and browse the site, it is necessary to observe the following criteria: Type of computer: PC or Mac (you can also access the site from an iphone) Operating system: At least Windows 98 Browser: Internet Explorer (at least the latest version, best from version 8 and above); for other browsers (e.g. Firefox) it should work with all versions. 1.2 USERNAME AND PASSWORD Your username and password will be sent by Sàfilo to an email address which you must provide to us. You must keep your username and password private as you are responsible for all activites carried out under your username. Once you have logged in for the first time with the password given to you in the e-mail, you will be taken to a page where you will be prompted to create your own password. The system will automatically ask you to change your password every 365 days. Your password can be made up of letters, numbers or a combination of both. It must contain maximum eight characters and all letters must be in lower case. Your username should always be written in upper case. 1.3 ADVICE ON USING THE SITE Up-to-date pages: The collections present in the online catalogue and the status of orders placed are regularly updated through an exchange of data between Safilo s internal system and the web server. As a result, it is of great importance that you always consult the most recent information available. For this reason, it is paramount that you regularly clear your browsing history relating to temporary files and cache. When the user connects to a site that they have already visited, the browser checks in its cache memory if the elements it must download are already there. If they are already present in the cache memory, it will read the informaton from the cache memory instead of downloading it from the internet. This speeds up the time taken to load the page, but with the risk that the information displayed will not be up to date. The time it takes to load a page depends on a variety of factors, it is important to know: The speed of your internet, and the speed available in your area. The internet service provider (ISP) being used, its settings and the quality of service it offers. Your browser settings. As previously stated, the cache memory will speed up the time it takes to load a page yet it does not guarantee that you will see the most up-to-date information. 4
1.4 CONTENT VISIBILITY The visibility of content on the site depends on the web status which is set for the customer on the Safilo customer database system There are two types of visualisation: 1. Catalogues and orders 2. Catalogues only The web status needed to visualise only the catalogues does not forsee the use of services related to placing orders. To request to change your web status you can contact Sàfilo via the e-m@il button on the website or by phoning our Customer Contact Centre. 1.5 SERVICES INCLUDED E-commerce: Catalogue of products and prices, order management, information about the status of orders and shipments. Marketing and Communications: News on current collections, plus technical and commercial information regarding Sàfilo products. Documents download: Possibility to download various documents for example catalogues, Best Seller lists, the Sàfilonet manual and price lists. Advanced search engine: Numerous search filters to find the desired product. 5
1.6 ACCESSING SAFILONET To access Safilonet you must insert your username and password. If you are unable to access your account, please refer to section 1.7 of this guide (Problems logging in). A. To access Safilonet, type www.safilonet.safilo.com into the URL bar of your browser. The above page will then appear. B. Once you have entered your credentials in the fields labelled User ID and Password click on Login (C). 6
1.7 PROBLEMS LOGGING IN If you cannot remember your password, click on the Forgot your password? button. The following window will appear. 7
In order to recover your account details you will need to insert your User ID and email address in the relative fields (leave the company name blank). Your new password will then be sent to the email address that you have provided, this must be the same as the one you have indicated on My Page (see section 2 of the manual for more information on My Page ). Once you have received the temporary password you will need to insert it in the Safilonet login page, by filling in your User ID and Password and clicking on Login to confirm. The following page will then open: A. For current password insert the password you received via email B. Then insert your new password and confirm it in the following box C. Once you have filled in all boxes click on Change. 8
Once completed, the system will ask you to confirm the modification of your password. NB: your password CANNOT be longer than 8 characters (numbers or letters, all letters must be lower case) To recover your User ID, click on em@il. A new page will appear from which you can email us your query. 9
1.8 HOME PAGE On the Home Page you will see the following: The search engine (A) News, to keep you up-to-date on the world of Sàfilo (B) Images of our products (C) 1.9 SEARCH ENGINE From the HomePage you can directly access functions within our site such as: Search Model, by inserting the name of a specific model; Search engine, to search for models in our collection which correspond to certain parameters. The search button allows you to search for a model using only part of its name, with a minimum of 2 characters. 10
Some examples: or 11
1.10 NEWS PAGE On the Home Page you will see the latest news published. You can click on the title link to see a singular piece of news in more detail. You can also click on Archive News to access the page containing all of the news stories which have been published. Link to access a singular news story Link to access the news page with all of our news stories 12
1.11 SAFILONET PAGE SETTINGS Some information to keep in mind when navigating the Safilonet website: A. By clicking on the back button on your browser you can return to the previous page B. You can see the name of the current page in the top right hand corner C. At the bottom of every page you can see the some useful tabs which enable you to quickly access other sections of the website: Automatically opens an email to contact the Safilonet helpdesk. Quick access to My Page to visualise and manage your customer details and Safilonet preferences. To order a frame which you have previously added to your Favourite List. Quick access to the Order Status page to check the status of your orders and what has already been shipped. Quick access to the search engine page. 13
Quick access to the documents download page. Quick access to the main catalogue page from anywhere on the Safilonet website. Quick access to the Home Page from anywhere on the Safilonet website. 14
2. MY PAGE On the My page section of the site you can visualise and manage your customer data and Safilonet settings. You can access this page from the Home Page by clicking on the menu on the left hand side of the page, or from any other page on the site by clicking on the tab at the bottom of the screen. 15
2.1 CHANGE YOUR PASSWORD To change your password, type your current password in the field labelled current password, type your new password in the field labelled new password (with no more than 8 characters) and retype it in the field below labelled retype new password. Then click change. You can use this option if, for example, you wish to change your password before it expires. If your password becomes invalid as it has reached its expiry date, the system will automatically take you to the password expired page (see section 6 of this user guide for more information). 16
2.2 PERSONALISE HOW YOU VIEW SAFILONET In order to customise the SafiloNet display, tick or un-tick the relevant boxes then click on update. NB: Even if you choose not to view photos of products in the catalogue, the links to view the photos will remain regardless. 17
2.3 ADD, UPDATE OR REMOVE SHIPPING ADDRESSES: Any orders made on the SafiloNet site will be sent to the shipping address seen in the MyPage section. Any alternative addresses added on MyPage will not be automatically applied to your orders, but will be available to select when you place your order. If you wish to update an existing address, select it from the drop down list and click on the update icon. If you wish to delete an address, select the address from the drop down list and click on the delete icon. 18
If you wish to add an alternative address, click on the add button. You will then be taken to the following page: Insert the alternative address into the relevant fields and then click add. Nb: In the field labelled address name you can select a name with which you wish to identify this address, this must be alphanumeric and may consist of a maximum of ten characters. 19
3. PRODUCTS When you hover the mouse over the Products option in the menu on the homepage menu the following options will appear: Catalogue Search Engine Download 3.1 CATALOGUE: GENERAL INFORMATION In the catalogue section you can: Search and view products included in the catalogue Order full frames and spare parts Check the contents of your shopping cart before completing your order Check the status of your orders and shipments Check and change your account details (e.g. password) Specify eventual alternative shipping addresses Create and save a favourites list in order to easily purchase items that you regularly buy Contact the SafiloNet support service These functions will be explained in the following pages. 20
3.2 CATALOGUE In the catalogue section you can navigate through the various brands relevant to your account. A. You can refine your search by selecting the following options: Only sunglasses Only ophthalmics All models Only new models Only discontinued models B. By typing the name of the model in the blank space and clicking on go you can search for that frame. C. By ticking the box labelled Order form and clicking on one of the brands you will be taken to the List of models (see also page 23) where you can directly order models from the brand selected. D. To carry out an advanced search click on the Search Engine icon situated at the top of the page or the quick access tab at the bottom of the page (see next point). 21
3.3 FREE TO BROWSE CATALOGUE Some of Sàfilo s brands are identified as free to browse in the catalogue. You can recognise these brands with this symbol which you can find in the box next to the brand name. You cannot place orders for these brands if you have not already been authorised to. Eventual order requests must go to the band representative in your area. 22
3.4 USING THE SEARCH ENGINE The search engine page enables you to look for specific models within the catalogue. First, select and define the various fields to aid with your search, then you have two options: Order form (see page 30). Go 23
3.5 LIST OF MODELS (CATALOGUE VIEW) The list of models page (catalogue view) shows the frames which correspond to the brand or search criteria selected. For more information on a specific model click on the View button next to the product. For some models the following tabs may also be present: = New Model = Model used in advertising = Best Seller = Model no longer in production 24
Clicking on the image of a model will open a larger picture of that particular frame. From this window you can start a slideshow of all models contained on the page: The button situated in the top left of the window allows you to start a slideshow of all the models on that page of the catalogue. The arrows situated in the bottom left of the window allow you to manually scroll through all models on that page of the catalogue. By hovering the mouse over the side of the window the following arrows will appear these allow you to manually scroll through all models on that page of the catalogue. Hovering the mouse over the bottom of the window will bring up a line of thumbnail images of all models. You can scroll through these by simply moving your mouse to the left or right across the line. 25
3.6 PRODUCT PAGE To access the technical information for each model click on View. If a model comes in a variety of colours, you can view a larger image of each colour by clicking on the thumbnail on the right hand side of the page. The table on the product page provides you with specific details about the model selected: A. The first column indicates if the product is new, a best seller, or included in an advertising campaign (see explanations of tabs on page 23). B. The second and third columns contain the colour code of the model and the colour code of the lenses plus a description of the colour. By hovering the mouse over the lens code (in blue) you can see specific details regarding the lenses. C. The fourth column shows the eye size of the frame. 26
D. The fifth column shows the lens depth. E. The sixth column shows the lens diameter. F. The seventh column shows the bridge size. G. The eighth column shows the length of the sides. The tabs above the table allow you to access information regarding spare parts, alternative models, price lists and retail prices. 3.7 DOWNLOAD In the Download section you will find various documents which you can download for consultation or save onto your computer. Clicking on the brand will open a pop-up with links to all available documents for the brand selected. The Download section can also be accessed from any page on the site, by clicking on the tab at the bottom of the page. 27
4. ORDERS 4.1 ADD ITEMS TO YOUR ORDER Here are some basic instructions for adding items to your order: A. Insert quantity required in the column headed by the empty shopping cart icon B. Add items to your shopping cart by clicking on the Add to cart button or by clicking on the shopping cart icon at the top of the quantity column. To check if the required amount of a model is available, see the availiability column (C). Availability of products is indicated according to a traffic light system: green = immediately available orange = low stock red = not available You can add products to your cart regardless of the colour of the traffic light symbol. If you wish to add your own personal reference for an item, write it in the column titled Your ref. (D). To add an item to your favourites list, tick the box in the Add to Favourites column (E), and click on the Add to Favourites icon at the top of the column. You can access your favourites list at any time from the menu at the bottom of the page. If in the past 24 hours you have already added items to your cart which are associated with the model you are currently viewing, but you have not finalised the order, quantities already inserted will appear in the last column (F). 28
You can increase the quantity of an item which is already in your shopping cart by repeating the steps already mentioned. To modify or delete items from your shopping cart, click on the Shopping Cart button (G). 4.2 ADD SPARE PARTS TO YOUR ORDER Click on the tab labelled Spare parts to be taken to the page for spare parts ordering: 29
A. Select the product from the drop down list B. Specify desired quantities next to each category in the blank column C. Click on the add to cart button to add items to your shopping cart. On the right of the page you will also find a visual reference of spare parts available. To zoom in on this image, click on the magnifying glass icon at the bottom right of the image (D). 30
4.3 ADD ITEMS TO YOUR ORDER FROM YOUR FAVOURITES LIST. Your list of favourite items can be accessed by clicking on the favourite list tab at the bottom of the page. You can add items to your cart directly from the favourites page. To do this: A. Insert the quantity required. B. Write your order reference. C. Check the availability of the product based on the traffic light system (hover over the symbol to see the different colours). D. Click on Add to cart to put the selected items in your shopping basket. E. Clicking on Model Page will open the information page for that model. F. To view an image of the model, click on the camera icon. G. To delete an item, click on the bin icon. H. To delete all items in your favourites list, click on remove all. I. To view the cost price and retail prices of all products in your favourites list, click on the view price list and view retail price buttons. J. Click on Shopping Cart to add selected items to your order. NB: Any updates to the catalogue do not affect your favourites list. Therefore the user must make sure they delete items from their favourites list when they go out of production. 31
4.4 ADD ITEMS TO YOUR ORDER FROM AN ORDER COPY By clicking on Open (A) you can open a list of all the colours available for a certain model. 4.5 CONFIRM AN ORDER To confirm an order: A. On the page titled STEP 1 you can see all the items in your shopping basket and their relative information. You can also change quantities and references for the items in the order. B. To see an image of the model, click on the camera icon. C. To remove an item, click on the bin icon. D. To delete all items from your favourites list, click on remove all. E. To confirm your order and proceed to the next step, click on cart confirmation. G You can also add an item to your order by typing its barcode in the space at the top of the page. Note: F. After any changes to your shopping cart, be sure to click on the update button. 32
4.6 SEND AN ORDER Once you proceed to STEP 2 you can check your order details. You can view your invoice address, delivery terms, shipment address and the total value of the order. You can also specify: A. Your Order reference. B. A desired delivery date. If no date is specified, the system will automatically assign the date of the following day to the order. C. An alternative delivery address. This must be different to the address specified in the My Page section. The alternative delivery address can be selected from a drop-down list. Alternative delivery addresses can be added in the My Page section. D. Once all the information is updated, click on enter the order, to send the order to Sàfilo. NB: Clicking on the back button will allow you to return to step 1. Once you have submitted your order, a screen will appear with your order reference, order date, and number of web order (automatically generated by the system). After submitting your order, you will also receive a confirmation e-mail similar to this: 33
Once your order has been shipped, you will receive an e-mail similar to this: 34
4.7 ORDER STATUS On the Order Status page you can check outstanding orders and orders which have already been shipped. To search your Orders: A. Fill in the search orders form with details of the order you wish to view. B. Select the format in which you wish to view the search results. In the Summarise box, the system automatically selects yes, this is the recommended option if you wish to obtain faster and more concise search results. C. Then click Go to launch the search. To search your Shipments: D. Fill in the search form. E. Then click Go to launch the search. On this page you can also see if there are any orders which have been sent but are yet to be confirmed by Safilo. Pending orders can only be seen on the order status page until the order confirmation is generated. NB: Orders can be tracked as long as they contain at least one pending item, and up to thirty days after the dispatch date of the last pending item. Shipments can be tracked up to thirty days after the shipping date. 35
4.8 RESULTS OF ORDER AND SHIPMENT SEARCHES When you have performed a search regarding your orders, you will be taken to a page similar to the following: A. The single icons have the following meanings (from left to right): ordered shipped cancelled to be shipped B. For detailed information about specific lines and models ordered, click on the order number. When you have performed a search regarding your shipments, you will be taken to a page similar to the one below: C. On this page you can also see all shipments per order. The quantities present in the column indicated with correspond to the quantity of items shipped for each order. 36
5. INFO FOCUS The Info Focus page is a useful resource for terminology and figures relating to materials, lenses and technical information. This page can be accessed from the SafiloNet homepage by clicking on the Info Focus tab. 37
The Info Focus page is structured as follows: A. The Materials column includes information about the type of materials used to make the products. Clicking on the name of a material will open a new page with specific information and, where possible, the link to a PDF file which you can download and keep for your own personal reference (A2), or illustrative films regarding the characteristics of the material (A1). B. The Lenses column contains information on lens specific vocabulary, lens requirements and lens treatments. C. The Technical Info column consists of documents and links regarding sunglasses use plus links to a variety of booklets containing information on tools, materials and processes. In this column you will see a selection of headers, to open a list of the relevant sub-headers and documents click on close the sub-headings click on. D. If at any point you wish to go to the catalogue section, return to the home page or to send an email for advice or more technical information, click on the relevant links in the bottom right hand corner of the page.. To 38
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