Detials AT&T 3G MicroCell acts like a mini cellular tower in your home or small business environment. It connects to AT&T's network via your existing broadband Internet service (such as U-verse, DSL or cable) and is designed to support up to four simultaneous users in a home or small business setting. AT&T Consumer website link: http://www.wireless.att.com/learn/why/3gmicrocell/ Device Features: Enhanced coverage indoors. No required additional monthly fees just use the wireless minutes and data from your existing plan. Available unlimited minute voice feature. 3G handset compatible works with any AT&T 3G phone. Supports 3G data services for customers without Wi-Fi capable handsets*. Device is secure cannot be accessed by unauthorized users, easy and secure online management of device settings. Call hand-over capability start calls on your 3G MicroCell and continue without interruption, even if you leave the building.
Device Requirements: 3G wireless phone Broadband connection such as AT&T U-Verse, DSL, or cable Computer with Internet access for online registration Additional Information: Installing your device near a window is strongly recommended to ensure access to Global Positioning System (GPS). A GPS link is needed to verify the device location during the initial startup. The 3G MicroCell is portable and may be moved, provided the new location is within the AT&T authorized service area and properly registered online. Calls transfer out, but don't transfer in. Calls transfer from the 3G MicroCell to the strongest available AT&T tower signal. However, calls connected on the cell tower do not transfer to the 3G MicroCell. 3G MicroCell with Unlimited MicroCell Calling Feature - $20/Month (Individual and FamilyTalk options available)* Customers who choose this option: Receive unlimited voice minutes for both incoming and outgoing voice calls Will use minutes from their Unlimited MicroCell Calling feature whenever they are in range and connected to any 3G MicroCell that they are authorized to use May receive a discount on the 3G MicroCell device Will improve the wireless phone coverage in their home IMPORTANT: The unlimited calling feature minutes are tied to the customer's wireless account, not to the 3G MicroCell device. Requirements Individual Option Customers must have a wireless postpaid plan that is $39.99 or greater to add the Unlimited MicroCell Calling feature. FamilyTalk Option Customers must have wireless FamilyTalk plan to add the Unlimited MicroCell Calling feature.
3G MicroCell using Customer's existing voice plan* (No cost) Customers who choose this option: Will improve the wireless phone coverage in their home Will use their existing wireless voice plan Will pay full price for the 3G MicroCell Note: Customers will use their existing data plan for data sessions. Getting started FAQ Q. What exactly is an AT&T 3G MicroCell device? How does it work? A. The AT&T 3G MicroCell device acts like a mini cell tower in your home, and connects to your existing broadband Internet service. You receive improved cell signal performance for both voice calls and cellular data applications like picture messaging and Web surfing. Special Unlimited MicroCell calling features are also available. Q. I have my AT&T 3G MicroCell device. What do I need to do to get it up and running? A. Please follow the provided Getting Started Guide instructions for equipment installation and service activation. Q. Can I grant access to my AT&T 3G MicroCell device to other people's phones? A. Yes. You may grant access to other AT&T 3G phone customers, up to a total of 10 lines. Q. Do I need broadband Internet service for the AT&T 3G MicroCell device to work? A. Yes, the service requires DSL/cable/fiber broadband service of at least 1.5 Mbps downstream/256 kbps upstream. It does not replace your existing broadband service. Q. How do I install and set up my AT&T 3G MicroCell device? A. Please see your Getting Started Guide for the most common installation methods. See the User Manual for alternative installation instructions. Other helpful information:
Installation near a window is strongly recommended to ensure access to Global Positioning System (GPS) signal. A GPS link is needed to verify the device location during initial startup. You'll need to connect your device to broadband Internet service over DSL or cable. Before your device can be activated and is ready to use, you'll need to go to www.att.com/3gmicrocell to register your device and complete the online activation process. Q. How do I activate and register my AT&T 3G MicroCell? A. You must activate your 3G MicroCell online in order for it to work: 1. Launch your Web browser and visit: www.att.com/3gmicrocell. 2. Locate the Activate your AT&T 3G MicroCell area on the lower portion of the Web page and click the applicable link. 3. When prompted, enter your AT&T mywireless Account user name and password. If you don't have one, follow the on-screen instructions to create one. 4. Follow the remaining on-screen steps until you reach the confirmation screen. Q. I have a business wireless number and my company pays the bill. Is there a way I can register and activate the MicroCell even though I don't have online access to my account? A. Yes. You can create a username and password that will provide you access to the MicroCell online site to register, activate and manage your MicroCell. (This does not override any other restrictions your company has in place.) Go to www.att.com/3gmicrocell. Locate the Business Wireless tile, click Log in and follow the onscreen instructions for First Time User to create your MicroCell username/password. See the Activating Your Account (for customers without access to Premier) on page 11 of the Business Wireless Guide for detailed instructions. Q. Do I have to create a new login just for the MicroCell if I already have a Premier login? A. No. You may use your existing Premier login to access the MicroCell site. After logging into Premier select the 3G MicroCell tile to access the MicroCell site. See the Activating Your Account (for customers with access Premier) page 8 of the Business Wireless Guide for detailed instructions Another option is to go directly to the MicroCell site at www.att.com/3gmicrocell then from the Business Wireless tile, click Log in and enter your Premier username and password in the Returning User section. Q. How long is the AT&T 3G MicroCell equipment serial number? A. The AT&T 3G MicroCell equipment serial number consists of 16 alpha-numeric characters and one dash (example: FFAA11-123456789C).
Q. How many phone numbers can I have on my approved user list for access to my AT&T 3G MicroCell device? A. You can grant access to your AT&T 3G MicroCell device to up to 10 numbers. Q. How will I know when my AT&T 3G MicroCell device is ready to provide service? A. Watch the status of the LEDs on the front panel of the AT&T 3G MicroCell device. You're ready to go once the 3G LED light is steady green. If you are experiencing issues with your LED status or accessing the Internet, refer to the FAQs in your Getting Started Guide, or see the troubleshooting section in your User Manual. If you are unable to resolve, please call customer care at 1-800-331-0500. Q. I can't activate my AT&T 3G MicroCell service. What should I do? A. Please follow the troubleshooting steps in your User Manual. If further assistance is required, call 1-800- 331-0500. Q. My broadband modem doesn't have a spare port to connect my AT&T 3G MicroCell device, what should I do? A. Connecting your AT&T 3G MicroCell device between your broadband modem and PC or router requires just one port to your broadband modem. Please refer to your Getting Started Guide for complete instructions. Q. What should be included in my AT&T 3G MicroCell package? A. When you open your AT&T 3G MicroCell package, make sure you have: AT&T 3G MicroCell device User Manual and Getting Started Guide Yellow Ethernet cable AC power adapter Q. What kind of phone do I need to work with the AT&T 3G MicroCell device? A. An AT&T 3G cell phone or smartphone is required to work with the AT&T 3G MicroCell device. Compatibility
Q. Do AT&T prepaid GoPhone devices work with the AT&T 3G MicroCell device? A. You cannot activate an AT&T 3G MicroCell device, because a postpaid mywireless account is required. However, prepaid 3G wireless devices can be added to the Authorized User List of someone else's device. Q. Do other carriers' phones work with the AT&T 3G MicroCell device? Can I use a non-at&t device on my AT&T 3G MicroCell? A. No. Only 3G phones with an applicable wireless AT&T plan can be used with the AT&T 3G MicroCell device. Q. Is AT&T 3G MicroCell compatible with devices like the Kindle, Nook, Sony Reader, or QUE? A. Not at this time. Support for these non-traditional wireless devices on 3G MicroCell is currently being reviewed. Q. Does AT&T 3G MicroCell only work with AT&T broadband service? Is there a minimum broadband Internet speed required? A. No. The The device works with other broadband service providers as well as AT&T's. Downstream speed of 1.5 Mbps and upstream speeds of 256 Kbps are recommended for best performance (satellite broadband is not compatible). Q. Will the AT&T 3G MicroCell device cause interference with my Wi-Fi router? A. No. Installed as recommended, there should not be interference between a Wi-Fi router and the AT&T 3G MicroCell device. Q. Why do some location based applications like Google Maps, Loopt, etc., sometimes not work correctly on 3G MicroCell? A. The location of your 3G MicroCell is private information and is not shared with 3rd party applications; therefore, some applications may not be able to accurately locate your device when connected to 3G MicroCell. Managing Your Device Q. Can I manage my AT&T 3G MicroCell online? A. Yes. You can manage your AT&T 3G MicroCell online through AT&T 3G MicroCell Online Account Management at www.att.com/3gmicrocell. Here you will be able to set up, initialize, and manage your device settings and authorized users.
Q. Can I move my AT&T 3G MicroCell device and use it in another location? A. Yes, your device can be moved to another location provided it is within the AT&T wireless authorized service area. A device move requires an update to your location address in your AT&T 3G MicroCell account profile for the device to function and for 911 purposes. Please go to www.att.com/3gmicrocell and select "Manage Your AT&T 3G MicroCell." Q. Can I restrict access to my AT&T 3G MicroCell device? Is it secure? A. Yes, only phones you expressly authorize have access to your AT&T 3G MicroCell device. Back to Top Using Your Device Q. What is the range of the AT&T 3G MicroCell device? A. The signal range is approximately 40 feet from the base station (in all directions), or about 5000 square feet. Q. Can I make calls on my friend's AT&T 3G MicroCell device? How about billing? A. Yes, you can make calls on your friend's AT&T 3G MicroCell device if you have been added as an authorized user by the device owner. Billing is the same whether on your own or someone else's device (e.g., AT&T Unlimited MicroCell Calling rates apply on any AT&T 3G MicroCell device). Q. Can I surf the Web with my PC while making a call on my AT&T 3G MicroCell device? A. Yes, you will be able to surf the Web from your computer while making a call. Q. Can I use more than one AT&T 3G MicroCell device? A. Yes, they may be used in different locations or within the same location if 5000 square feet of coverage is not sufficient. The devices should be placed at least 40 feet apart. If they are too close together interference between the two devices could cause calls to drop. Q. Can I use my normal phone functions like voicemail and text messaging over my AT&T 3G MicroCell device? A. Yes. These functions work exactly the same. However, at this time certain location-based services and Video Share features may not be fully functional.
Q. Can data services like mobile Web surfing, picture messaging, and file downloading use the AT&T 3G MicroCell device? How about billing? A. Yes, most data services are compatible with the AT&T 3G MicroCell device. Standard data plan rates apply. Q. Do calls started on one AT&T 3G MicroCell device "hand over" to another AT&T 3G MicroCell if I move out of range of one and into range of another? A. No. Calls will not hand over between two AT&T 3G MicroCell devices. Q. Does AT&T 3G MicroCell support E911? A. Yes, E911 services are supported. You must keep the address where the AT&T 3G MicroCell device is physically located up-to-date in order to ensure the proper location is available to emergency personnel. Q. Is AT&T 3G MicroCell service, including E911, available during power outages? A. No. AT&T 3G MicroCell service is not available when either electrical service or your broadband service is unavailable. In the event of a service disruption, you will not be able to access E911 service using your wireless device unless you have service on AT&T's wireless network. The MicroCell unit includes a GPS device that enables the unit to identify its location. The MicroCell will not work until it has identified its location. If the MicroCell is moved to a new location, it is important that instructions for updating the device location are followed to enable E911 service to function properly. Q. How do I know I'm connected to my AT&T 3G MicroCell device? A. Look for the "AT&T MicroCell" alpha tag on your cell phone idle screen. Some devices may display a slight variation, including "AT&T M-Cell." Q. How many simultaneous calls or data sessions are possible with my AT&T 3G MicroCell device? A. Up to four simultaneous sessions are possible with your AT&T 3G MicroCell device. Q. If I start a call away from my AT&T 3G MicroCell device and then come within range, does the call move to the AT&T 3G MicroCell device? How about billing? A. No. Calls initiated on a cell tower do not transfer to the AT&T 3G MicroCell device. Standard wireless rate plan billing applies. Q. If I start a call on the AT&T 3G MicroCell device and leave my home, does the call continue uninterrupted? How about billing?
A. Yes, calls seamlessly transfer from the AT&T 3G MicroCell device to the strongest AT&T cell tower signal. Billing will continue based on the initial connection being placed on the AT&T 3G MicroCell device. For example, if you have an Unlimited MicroCell Plan, your Unlimited MicroCell Plan rates will continue to apply. Q. Will my device work in areas of strong coverage (4 or 5 bars)? A. The AT&T 3G Microcell is intended for sale and use in areas and homes with poor wireless signal strength. Use of the device in areas with strong wireless signal strength is not recommended. A strong wireless signal may interfere with the Microcell device resulting in call set up failure or dropped call. Q. Should I use my 3G MicroCell for data instead of Wi-Fi? A. No. Whenever available, Wi-Fi should always be used for data applications like streaming video, downloading files, or surfing the web. Wi-Fi is the optimal solution for home mobile data use, and doesn't count against your mobile data usage bucket. Visit www.att.com/wifiaccess for tips on setting up and using Wi-Fi. When using 3G data services through your 3G MicroCell instead of Wi-Fi, standard data rates apply. Q. My iphone continues to display AT&T M-Cell when I'm on a call and leave the range of the MicroCell, is that OK? A. Yes, this does not affect the call and is a known limitation of the iphone. Q. When I dial a 7 digit number using the 3G MicroCell, I get a message the number cannot be completed as dialed. Does the 3G MicroCell support 7 digit dialing? A. 3G MicroCell requires 10 digit dialing for domestic calls in most areas. Back to Top Billing Q. Do I get detailed billing on calls made over my AT&T 3G MicroCell device? What if I have the AT&T Unlimited MicroCell Calling? A. If you currently have call detail billing, all calls will continue to have call detail available as usual. Q. Do I need to subscribe to an AT&T Unlimited MicroCell Calling feature? A. No. While highly recommended for maximum benefit, a subscription to AT&T Unlimited MicroCell Calling is not required. Your normal wireless from AT&T minute plan rates will apply.
Q. I have a FamilyTalk plan with four additional numbers on my account. If I buy an AT&T 3G MicroCell device, are the additional numbers automatically added to the Unlimited MicroCell Calling? A. You must subscribe to Unlimited MicroCell Calling to receive unlimited domestic calling minutes. AT&T Unlimited MicroCell Calling is available for single lines or multiple lines on an account like FamilyTalk, covering all 3G phones on your account. This is in addition to your 3G MicroCell device purchase. You must add all your lines to the Approved User List to provide access to your 3G devices. Q. What minutes are included in AT&T Unlimited MicroCell Calling? A. Domestic calls only. These include inbound Anytime Minutes and outbound Anytime Minutes domestic calls made to the 50 United States, Puerto Rico, U.S. Virgin Islands, Guam, and Northern Mariana Islands. Q. Where will I see my AT&T Unlimited MicroCell Calling usage on my invoice? A. AT&T Unlimited MicroCell Calling usage will appear on your invoice under Call Detail with a Feature Code of MCEL. Q. How does data get billed on the 3G MicroCell? A. Normal data rates apply. Wi-Fi use is recommended for Wi-Fi enabled handsets and devices. Data over Wi-Fi doesn't count towards your wireless plan data bucket and provides best performance. Back to Top Rebates Q. Are there rebates available with the purchase of 3G MicroCell? Where can I find the forms? A. Certain rebates are available with subscription to additional features or services, including Unlimited MicroCell Calling and new AT&T broadband services. Forms can be printed from the links below. Please be sure to select the correct form based on the date range and the feature or services added: Purchase Date: 11/7/10-2/14/11 $100 Mail In Rebate - with subscription to Unlimited MicroCell Calling Feature Back to Top
Other Q. Why do I have to provide my location when I activate or move my AT&T 3G MicroCell device? A. You must provide your location to ensure emergency personnel have access to your correct location, and to comply with FCC regulations. Q. What is the warranty on the AT&T 3G MicroCell device? A. AT&T 3G MicroCell has a 12-month limited warranty.