COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 1 Commercial Broadway Station Phase 2 Upgrades Stakeholder Meeting and Public Engagement Report: November 26, 2014 & December 1 to 15, 2014 The stakeholder meeting and public engagement were conducted to gather input on TransLink s Commercial-Broadway Phase Two Station Upgrades project. This report is not market research or a statistically-based analysis. The information presented reflects what was heard and provided in writing during stakeholder meeting activities on November 26, 2014, public open house activities on December 4, 2014 and through online engagement between December 1 and 15, 2014. TransLink will consider all input received during this period as it continues to refine the Commercial- Broadway phase two station design.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 2 Contents 1. Executive Summary... 3 Overview...3 Engagement Objectives...3 Engagement Methods...4 Engagement Participation...4 What We Heard...4 2. Overview... 6 Background...6 Challenge...6 Purpose...6 Engagement Objectives...7 Notifications...7 Engagement Methods...8 Engagement Participation...9 3. What We Heard... 11 Online and In-Person Feedback Form...11 4. Appendices... 19 Appendix A. Invitation to Community Groups and Key Stakeholders...19 Appendix B. Invitation Card...21 Appendix C. Mail Drop Area...22 Appendix D. Display Boards...23 Appendix E. Feedback Form...28
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 3 1. Executive Summary Overview Commercial Broadway SkyTrain Station is the busiest station on the transit network and lacks the capacity to accommodate current ridership. Further capacity pressures are expected as SkyTrain ridership increases, particularly with the opening of the Evergreen Line in 2016. The upcoming Phase 2 upgrades to Commercial Broadway Station will increase capacity and improve customer safety and comfort inside the station. Commercial Broadway is one of seven planned SkyTrain station and exchange upgrade projects taking place along the Expo Line to ensure the transit network will meet the needs of passengers and the growing region for years to come. The projects are supported by the federal government s New Building Canada Fund, the provincial government, and TransLink. From November 26, 2014 through December 15, 2014, TransLink sought feedback in-person and online through a series of stakeholder, public and online pre-construction engagement activities. All feedback is considered as advice by TransLink s design team as the station design is refined. This report provides details of Phase 2 pre-construction stakeholder and engagement activities and the results of those activities. Prior to the pre-construction engagement, TransLink held a conceptual design public and stakeholder consultation which ran from December 2 to 16, 2013. Following the conceptual design consultation, a detailed design consultation was held from June 2 to 16, 2014. During both engagements feedback related to the new station design was gathered from stakeholders and residents in the immediate community. Both reports are posted online at www.translink.ca/commercialbroadway. Engagement Objectives The Phase 2 engagement objectives were designed to: 1. Maintain ongoing communication with stakeholders and members of the public who are directly impacted by the construction. 2. Share information about the project with key stakeholders, residents and transit users, including: Proposed timeline for each phase of construction; Mitigation measures implemented during construction; Integration of the new station into the community; Station capacity, accessibility, security improvements; and, Information about the six other station upgrades. 3. Respond to concerns about potential construction impacts.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 4 The following communications activities took place to raise awareness about the project and encourage members of the public to get involved: 42 community groups were invited to the open house through email 11 stakeholder groups were invited to the open house through email 50 stakeholders were invited to the stakeholder meeting and open house through email, phone, letter, and in-person 1908 invitation cards distributed by: Mail drop via Canada Post unaddressed Admail to houses, apartments, and businesses within a two block radius of the station Street teams at Commercial-Broadway distributed approximately 2,000 invitation cards at the station on the day of the open house Project webpage and subpages (Overview, FAQ, Get Involved) TransLink Buzzer post December 2, 2014 Newspaper ads ran in the local papers on November 23, 2014 & December 3, 2014 Engagement Methods Information about the station upgrades was shared with key stakeholders from the community, including businesses, community organizations, and residents in the immediate vicinity of the station. Key stakeholders were invited to a meeting on November 26, 2014 at the Croatian Cultural Centre where information about the upgrades, impact and mitigation measures and communication strategy was presented. The same information was presented on display boards at an open house at Commercial-Broadway SkyTrain Station on December 4, 2014. Stakeholders and members of the public were given an opportunity to share their feedback about the station upgrades at the stakeholder meeting, open house, and through an online feedback form. Furthermore, the contact information for the projects Community Relations Coordinator was provided to respond to all phone and email inquiries at the stakeholder meeting, open house, and online. Engagement Participation A combined total of 55 feedback forms were submitted at the stakeholder meeting, online, and at the open house. 19 stakeholders attended the meeting on November 26, 2014 and approximately 313 people visited the open house on December 4, 2014. What We Heard The following key themes emerged from feedback gathered at the stakeholder meeting, public open house and online. It is important to note that respondents may not have answered every question. 1. Clear information The majority of respondents (63%) completely agreed or agreed that they had clear information to provide their feedback (55 responses).
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 5 2. Sufficient information to provide feedback The majority of respondents (57%) completely agreed or agreed that they had enough information to provide their feedback (53 responses). 3. Specific comments regarding Commercial-Broadway upgrades The primary response was that stakeholders wanted more information about the construction upgrades and service disruptions (27 responses). 4. Opportunity to provide feedback The majority of respondents (77%) completely agreed or agreed that they had enough opportunity to provide their feedback (48 responses). 5. Notification method Respondents heard about the upgrades from a variety of sources. 68% of respondents identified the TransLink website and post cards handed out at the station on the day of the open house as the two primary sources (63 responses). 6. Preferred notification method Stakeholders identified a variety of notification methods to stay informed about the station upgrades. 54% of respondents identified the TransLink website and direct emails from TransLink as the two primary sources of notification. Other notification methods included information session/open house, information handouts at the station and social media (93 responses). 7. Additional comments Twenty comments were shared in question seven. Many of the comments supported the upgrades and requests for enhanced signage at the station were shared.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 6 2. Overview Background From November 26 through December 15, 2014, TransLink shared information about the final Phase 2 Commercial Broadway station design with customers, area residents and businesses, and stakeholder groups. This round of stakeholder and public engagement was the final of three that were scheduled during the Phase 2 upgrades; the first round was held from December 2 through 16, 2013 and the second round took place from June 2 through 16, 2014. Challenge Commercial Broadway Station is a major transit hub for Metro Vancouver, which includes the Expo and Millennium SkyTrain lines, 99 B-Line express bus service and two other frequent transit bus routes. The station serves 90,000 station trips per day and 60,000 bus trips per day, making it the busiest station on the network. Commercial Broadway Station lacks the capacity to accommodate current ridership, resulting in severe congestion, with long queues at key station choke points on an almost daily basis. Overcrowding is expected to increase, particularly with the opening of the Evergreen Line in 2016. Purpose Commercial Broadway station was first identified as requiring upgrades in the 2007 Expo Line Station Review, and is one of the seven planned station upgrade projects included in the SkyTrain Station Upgrades Project. The projects are supported by the federal government s New Building Canada Fund, the provincial government, and TransLink. The SkyTrain station upgrades are prioritized by the stations with the greatest need for capacity and accessibility improvements and are consistent with the Provincial Transit Plan and Expo Line Upgrade Strategy. The capacity upgrades to stations are part of the SkyTrain Station Upgrades Project which will ultimately allow for additional trains to increase service capacity on the Expo Line. Phase 1 upgrades to Commercial Broadway station, completed in 2009, improved passenger movement, congestion, safety and security. The upcoming Phase 2 upgrades will increase capacity, and provide opportunities to make additional improvements to customer safety and comfort inside the station. The project team started the detailed station redesign in 2013. Phase 2 construction is scheduled to begin in early 2015, and is expected to be completed by fall 2016. Phase 2 capacity upgrades include: New East platform serving westbound Expo Line trains. New pedestrian walkway over Broadway, connecting the platform to the Millennium Line platforms and the westbound 99 B-Line bus stop. Widening of the pedestrian bridge that provides access to the Millennium Line platforms (platforms 1 and 2).
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 7 Engagement Objectives Consistent with the Phase 1 and first and second part of Phase 2 engagement in 2008, 2009, 2013, and 2014, the third part of Phase 2 engagement again followed TransLink s Principles for Public Consultation and Community Engagement to inform the public and stakeholders of the station upgrades, the construction impacts and mitigation measures which will be implemented. The objectives of the third part of Phase 2 engagement were to: 1. Maintain ongoing communication with stakeholders and members of the public who are directly impacted by the construction. 2. Provide specific information about the station upgrades to key stakeholders, residents and transit users: Proposed timeline for each phase of construction; Mitigation measures implemented during construction; Integration of the new station into the community; Station capacity, accessibility, security improvements; and Information about the six other station upgrades. 3. Respond to concerns about potential construction impacts. Objectives were measured by the results of the online and paper feedback form provided during the stakeholder and public engagement. All input received is considered as advice by TransLink s design team. Notifications A variety of communication activities were implemented to inform stakeholders, residents, and transit users of the public engagement process and encourage them to get involved and provide their feedback. During the engagement process, the Community Relations Coordinator s contact information was available at the stakeholder meeting, open house and online to directly respond to all questions related to the project. Buzzer Blog A buzzer post on December 2, 2014 provided details about the open house and a link to the online feedback form on the project webpage. Invitation to Community Groups and Key Stakeholders A personal email was sent directly to 50 stakeholders who were involved in the previous round of engagement. The letter invited them to the stakeholder meeting at the Croatian Cultural Centre on November 26, 2014. For a copy of the email invitation letter see Appendix A. Street Team On the day of the open house, at Commercial Broadway station, close to 2,000 invitation cards were given to transit users by street teams between 2:30 5:30 pm. For a copy of the invitation card, see Appendix B.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 8 Mail Drop 1908 invitation cards were mailed to residents within the immediate vicinity of the station. For a copy of the mail drop area map, see Appendix C. Project Webpage A comprehensive project webpage provided online participants with copies of the display boards used at the stakeholder meeting and open house. Participants were able to provide their feedback using the same form as was used at the stakeholder meeting and open house. The short project URL was; www.translink.ca/commercialbroadway. Engagement Methods Several engagement methods were offered to provide a variety of means for stakeholders and the public to provide feedback, both in-person and online. Stakeholder Meeting The project team met with key stakeholders including business owners, community association representatives, and key residents at the Croatian Cultural Centre on November 26, 2014 to present information about the station upgrades, construction impacts and mitigation measures. Details of the communications strategy were shared and stakeholders were given an opportunity to ask the project manager questions about the project. Stakeholders were given an opportunity to complete a feedback form at the conclusion of the meeting. TransLink public engagement staff would accommodate requests for additional stakeholder meetings for those that were not able to attend the November 26, 2014 meeting, but no requests were made. Date Time Location Wednesday, November 26, 2014 2:00 3:30 pm Croatian Cultural Centre 3250 Commercial Drive, Vancouver Public Open House On December 4, 2014 from 2:30 6:30 pm, seven TransLink and one City of Vancouver staff hosted a public open house at Commercial Broadway SkyTrain station on the North Station House street level entrance within the fare paid zone. Transit users, residents, and stakeholders were given an opportunity to review images of the station upgrades on display boards and ask specific questions about the project. For a copy of the display boards used at the public open house and on PowerPoint at the stakeholder meeting, see Appendix D. Date Time Location Thursday, December 4, 2014 2:30 6:30 pm Commercial Broadway SkyTrain Station Online and In-Person Feedback Form At the stakeholder meeting, attendees were asked to provide their feedback on a paper feedback form. During the open house, feedback was gathered on ipads and paper feedback forms. The same feedback form was used at the stakeholder meeting, public open house and online. For a copy of the form, see Appendix E.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 9 Engagement Material Material for the stakeholder meeting, public open house and webpage were developed based on the technical work to date, to inform stakeholders of the station upgrades. The consultation material provided at the stakeholder meeting, open house and online included: 1. Display boards 2. PowerPoint presentation 3. Paper feedback form 4. Online feedback form 5. Stakeholder contact form 6. Community Relations Coordinator contact information Engagement Participation The following numbers for each engagement activity are approximate. Stakeholder Meeting Location Date Attendance Croatian Cultural Centre Wednesday, November 26, 2014 19 Public Open House Location Date Attendance Commercial-Broadway SkyTrain Station Thursday, December 4, 2014 313 (this number is approximate) Online and In-Person Feedback Form Format Submitted Online 35 In-Person (Public Open House) 6 In-Person (Stakeholder Meeting) 14 Total 55
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 10 Project Webpage Page Report Page views Unique Page views Average time on page (minutes) Bounce rate Exit rate Project Webpage 676 477 1.21 48.21% 15.24% Get Involved (subpage) 45 35 2.24 60.00% 26.67% Overview (subpage) 333 261 0.58 85.71% 15.92% FAQ (subpage) 65 57 1.47 75.00% 30.77% Total 1,119 830 1.375 67.23% 22.15%
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 11 3. What We Heard Online and In-Person Feedback Form From December 1 through 15, 2014, a feedback form was available online and in paper form. The same form was offered to stakeholders on November 26, 2014 to gather their feedback following the meeting. A combined total of 55 feedback forms were submitted. It is important to note that respondents may not have answered every question, and that no measures were taken to ensure an individual did not fill out more than one feedback form.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 12 Station Upgrades Information Question 1: The Commercial Broadway Station Upgrades engagement provided clear information about the project. 30 25 Responses (55) 20 15 10 5 0 Completely Agree Agree Neutral Disagree Completely Disagree Don t Know The majority of respondents (63%) completely agreed or agreed that they had clear information to provide their feedback (total of 55 responses). Total Comments The following are summaries of further feedback provided More detailed information requested around design and suggestions for alternate/ enhanced designs 11 5 Requests for greater advance notice 2 More information requested around possible service disruptions 2 Support for upgrade 1 Non-support for upgrade 1
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 13 Question 2: I received enough information to be able to provide my feedback about the Commercial Broadway Station Upgrades (total of 53 responses). 30 25 Responses (53) 20 15 10 5 0 Completely Agree Agree Neutral Disagree Completely Disagree Don t Know The majority of respondents (57%) completely agreed or agreed that they had enough information to provide their feedback. Total Comments The following are summaries of further feedback provided 12 Inadequate notification concerns 3 Request for more information around back entrance/parking lot, 99-B line shelter, more detailed plans 2 Request for washrooms at station 1 Platform design flow suggestion 1 Suggestion to use a video presentation 1 Support of upgrades 1 Funding concern, retail space disruption and question re: policing on the north side 1 Belief that no new information was presented 1 Belief that the upgrade funding could be better spent elsewhere in the system 1
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 14 Question 3: Do you have any specific comments regarding the Commercial Broadway Station Upgrades construction impacts? The following 15 themes were identified from the 27 responses. **numerous comments included multiple themes. Total Comments The following are summaries of further feedback provided 27 More information requested on construction upgrades and service disruptions 8 Support for enhanced signage 3 Request for washrooms and enhanced cleaning services at the station (poster removal) 3 Requests for enhanced lighting and increased safety features 2 Requests to enhance attractiveness of area around station 2 More design information (i.e. westbound platforms, escalators, access to platforms from north and extent of weather protection) 2 Support for upgrades 3 Desire that improvements were done earlier 1 Connect to Canada Line 1 Suggestion for 99 Express rerouting 1 Suggestion for future expansion 1 Information requested on station s budget for maintenance and community policing 1 No 2 Suggestion re providing construction workers with transit passes to reduce parking 1 Concern for other stations needing upgrades on the system 1
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 15 Question 4: I had the opportunity to provide my feedback about the Commercial Broadway Station Upgrades. 30 25 Responses (48) 20 15 10 5 0 Completely Agree Agree Neutral Disagree Completely Disagree Don t Know The majority of respondents (77%) completely agreed or agreed that they had enough opportunity to provide their feedback (total of 48 responses). Total Comments The following are summaries of further feedback provided 7 Concerns around notification and use of previous feedback 5 Support for consultation and online opportunity 2
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 16 Question 5: How did you hear about the Commercial Broadway Station Upgrades? 30 25 Responses (63) 20 15 10 5 0 Email from TransLink TransLink website Invitation card at the station Facebook Twitter Email from family member, or friend Newspaper ad Word of mouth Invitation card in the mail Other website Email from community organiation Other The majority of the respondents (68%) heard about the Commercial Broadway Station upgrades from either an email from TransLink, information from the TransLink website or received an invitation card at the station (total of 63 responses).
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 17 Question 6: What is your preferred method to stay informed about the Commercial Broadway Station Upgrades? 30 25 Responses (93) 20 15 10 5 0 TransLink website Email from TransLink After hours phone Information session/open house Information handout at the station Facebook Twitter Other The majority of the respondents (54%) identified the TransLink website or email from TransLink as their preferred method of communication/notification (total of 93 responses).
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 18 Question 7: Do you have any comments? There were a total of 20 comments received from respondents and the following 25 themes emerged: **numerous comments included multiple themes. Total Comments The following are summaries of further feedback provided 20 Thank you to TransLink/support for upgrades 5 Requests for enhanced signage 4 Belief that planning was poor and TransLink could have done better 3 Recommendations for future system expansions 2 Consultation concerns 2 Platform overcrowding concerns and suggestion for that stairs be wide enough 2 Request to engage current south side retail 2 Request for plan of B-Line bus shelter 1 Request for washrooms 1 Update voice on SkyTrain 1 Request for more policing 1 Request to be placed on TransLink s email list 1
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 19 4. Appendices APPENDIX A. INVITATION TO COMMUNITY GROUPS AND KEY STAKEHOLDERS November 14, 2014 Name, Position Organization Street Address Dear Mr./Ms. Name, TransLink will begin construction at Commercial Broadway Station for phase 2 of the ongoing upgrades in January 2015. You are invited to attend a stakeholder meeting to learn about the station design, construction plan, and upgrades timeline. As a key stakeholder, your presence at the meeting is important to us. Commercial Broadway Station is a major transit hub for Metro Vancouver, and serves the highest number of SkyTrain and bus passenger boardings on the system. The Phase 2 upgrades at Commercial Broadway Station will increase capacity, enhance accessibility, and improve safety and comfort inside the station. Get Involved! The stakeholder meeting is scheduled for: Date: Wednesday, Nov. 26, 2014 Time: 2:00-3:30pm Location: Croatian Cultural Centre Art Gallery (2 nd floor) 3250 Commercial Drive, Vancouver The stakeholder meeting will include a presentation to provide details of the construction plan, describe measures that will be taken to minimize construction and service impacts, and advise how to stay informed now through to project completion. This will be followed by a group discussion and an opportunity to have your questions answered by the TransLink project manager. Please confirm your attendance by email to Sandy Young, Community Relations Coordinator, at sandy.young@translink.ca before Monday, Nov. 24.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 20 Your feedback is very important to us and we hope that you will be able to attend the stakeholder meeting. If you are unable to attend, we would appreciate if you would share this email and attached invitation with a representative from your organization who lives and/or works near Commercial Broadway Station to encourage their attendance. Should you have any questions or comments, I can be reached by phone or email at your convenience. Thank you for your time and consideration to get involved! Sincerely, Sandy Young Community Relations Coordinator, TransLink sandy.young@translink.ca d 778.375.7662 c 604.561.6217 f 604.636.4809 *If you no longer want to receive email correspondences from TransLink about the SkyTrain Station Upgrades Project, reply to this email with Unsubscribe in the subject line. ** The information you provide is being collected, pursuant to Part 3 of the Freedom of Information and Protection of Privacy Act, for the purpose of the public and stakeholder consultation process and activities for the SkyTrain Station Upgrades. If you have any questions about the collection, use or retention of the personal information you have provided, please contact TransLink s Privacy Officer at Suite 400 287 Nelson s Court, New Westminster, BC V3L 0E7, by phone at (778) 375-7500 or email at privacy@translink.ca.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 21 APPENDIX B. INVITATION CARD Stay informed! Commercial Broadway Station Phase 2 Upgrades Construction begins early 2015 Complete a feedback form Drop by the open house translink.ca/commercialbroadway Drop by the open house to learn about the station design, construction plan and project timeline for the upgrades coming to Commercial Broadway Station. Visit translink.ca/commercialbroadway and complete a feedback form from December 1 15, 2014. Date Time Location Thursday, Dec. 4, 2014 2:30 6:30 pm Commercial Broadway Station, North Station House street level (Fare Paid Zone) For more information, contact: Sandy Young, Community Relations Coordinator sandy.young@translink.ca 778.375.7662 Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 22 APPENDIX C. MAIL DROP AREA E 7th Ave Woodland Dr BC Parkway Woodland Dr E 8th Ave E Broadway E 10th Ave E 11th Ave E 12th Ave Commercial Dr Commercial Broadway Station Victoria Dr Victoria Dr E 5th Ave E 6th Ave E 7th Ave E 8th Ave E Broadway Lakewood Dr E 10th Ave Nannaimo St Nannaimo St South Gradview Hwy E 13th Ave E 13th Ave A total of 2,135 invitation cards were sent to houses, apartments, and businesses within a two block radius of the station by Canada Post Unaddressed Admail. The geographic boundaries of the area covered are: North to E 7 Avenue East to Victoria Drive South to E 11 Avenue West to Woodland Drive
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 23 APPENDIX D. DISPLAY BOARDS Commercial Broadway Station Phase 2 Upgrades Increasing capacity and improving accessibility, community integration and customer comfort Welcome to the Open House New interior south station house platform level Purpose of the Open House: Inform neighbours, businesses and customers about: The station upgrades and project timeline Our Promise: Inform: We will provide information that is timely, accurate, balanced, objective, easily understood and accessible. Why these upgrades are necessary and important Construction impacts and mitigation measures How to stay informed about the project from now through to project completion Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable. Commercial Broadway Station Phase 2 Upgrades Increasing capacity and improving accessibility, community integration and customer comfort Background Commercial Broadway Station serves 90,000 station trips per day and 60,000 bus trips per day, making it the busiest station on the network. The Commercial Broadway hub serves the Expo and Millennium SkyTrain lines, the 99 B-Line express bus service and two other frequent transit bus routes. High volumes of passengers transferring between these various transit services have overwhelmed the station s capacity. Overcrowding is expected to increase as station ridership increases, particularly with the opening of the Evergreen Line in 2016. Phase 1 Upgrades, completed in 2009, improved passenger movement, congestion, safety and security. Issues Capacity and Congestion: The station does not have enough capacity for current passenger volumes. Significant passenger growth is expected on the line and at the station. Accessibility: The upgrades will enhance the station's accessibility. Integration: The station is a key transit hub and needs upgrades to improve passenger flow, transfer experience and better relate to the neighbourhood. Safety, Security & Comfort: Many opportunities to improve the customer experience in and around the station. Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 24 Commercial Broadway Station Phase 2 Upgrades Summary of Station Upgrades New elevator New platform New escalators New walkway Widened bridge New bike storage room New retail space New retail space New B-Line shelter New escalators Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable. Commercial Broadway Station Phase 2 Upgrades Increasing capacity and improving accessibility, community integration and customer comfort Station cross section existing (left) and new (right) platforms Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 25 Commercial Broadway Station Phase 2 Upgrades Increasing capacity and improving accessibility, community integration and customer comfort West-facing view from Broadway Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable. Commercial Broadway Station Phase 2 Upgrades Increasing capacity and improving accessibility, community integration and customer comfort South station house E 10th Avenue entrance Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 26 Commercial Broadway Station Phase 2 Upgrades Construction Impacts and Mitigation Measures Impact Pedestrian bridge over the Grandview cut will be temporarily narrowed Temporary closure of the west staircase in the Commercial station house Nighttime work with varying levels of noise is required while trains are not operating Temporary change of location for the 9 and 99 B-Line bus stops Minor SkyTrain service adjustments Temporary road and sidewalk detours Mitigation Equipment and SkyTrain attendants will be on-hand to help passenger movements Work is scheduled for non-peak season Passengers will be notified of the staircase closure Directional signage will be posted in the station Every effort will be made to limit noise Community notifications will be provided through a variety of channels An after-hours call centre will be available to answer questions Directional signage to the temporary stops will be provided Clear bus stop signs will be installed Passenger notifications in advance of all service adjustments Proactive communication prior to all traffic impacts, road and sidewalk detours Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable. Commercial Broadway Station Phase 2 Upgrades Project Schedule The overall project schedule is determined by government funding deadlines, and includes the following milestones: Detailed Design Phase Fall 2014 Construction Phase Winter 2015 Fall 2016 The project schedule is subject to change. 2013 2014 2015 2016 DESIGN DETAILED DESIGN CONSTRUCTION STAKEHOLDER AND PUBLIC ENGAGEMENT CONSTRUCTION COMMUNICATIONS PRING SUMMER FALL WINTER SPRING SUMMER FALL WINTER SPRING SUMMER FALL WINTER SPRING SUMMER FALL Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 27 Commercial Broadway Station Phase 2 Upgrades Stay Informed Public Consultation If you have any further questions or comments regarding the public consultation process, please contact: Sandy Young Community Relations Coordinator Tel: 778.375.7662 Email: sandy.young@translink.ca For more information, visit translink.ca/commercialbroadway Thank You Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 28 APPENDIX E. FEEDBACK FORM Community Engagement Feedback Form Commercial Broadway Station Upgrades Open House December 4, 2014 Your comments related to the Commercial Broadway Station Upgrades will be considered as advice. Please record your level of agreement and provide your comments for the following statements. 1. The Commercial Broadway Station Upgrades engagement provided clear information about the project. Please check one response. o Completely Agree o Agree o Neutral o Disagree o Completely Disagree o Don t know Do you have any further feedback? 2. I received enough information to be able to provide my feedback about the Commercial Broadway Station Upgrades. Please check one response. o Completely Agree o Agree o Neutral o Disagree o Completely Disagree o Don t know Do you have any further feedback? 3. Do you have any specific comments regarding the Commercial Broadway Station Upgrades construction impacts? Building a sustainable transportation future together. Bâtissons ensemble un a réseau de trasport durable.
COMMERCIAL BROADWAY STATION PHASE 2 UPGRADES 29 4. I had the opportunity to provide my feedback about the Commercial Broadway Station Upgrades. Please check one response. o Completely Agree o Agree o Neutral o Disagree o Completely Disagree o Don t know Do you have any further feedback? 5. How did you hear about the Commercial Broadway Station Upgrades? Please check all that apply. o Email from TransLink o Invitation card at the station o Email from a family member, friend or colleague o Word of mouth o Invitation card in the mail o Other website (Please specify): o Email from community organization (Please specify): o Other (Please specify): o TransLink website o Facebook o Twitter o Newspaper Ad 6. What is your preferred method to stay informed about the Commercial Broadway Station Upgrades during construction? Please check one response. o TransLink Website o Email from TransLink o Information handout at the station o Other (Please specify): o Facebook o Twitter 7. Do you have any other comments? Thank you for your feedback. The responses provided will be aggregated and no comment or response will be attributed to any one individual. A Stakeholder and Public Engagement Report summarizing feedback received during the engagement process for Commercial-Broadway Station Upgrades will be posted on TransLink s website at translink.ca/commercialbroadway Building a sustainable transportation future together. Bâtissons ensemble un a réseau de trasport durable.