Getting Started with Commercial Services USER GUIDE For informational purposes only, not considered an advertisement.
WELCOME TO M&T BANK S COMMERCIAL SERVICES M&T Bank s Commercial Services system provides access to the following Treasury Management applications through the use of a single set of login credentials. ACH Monitor - Allows clients to monitor and reject any potential ACH debit attempting to post to their account that they have not pre-authorized. ACH Monitor Direct Transmission is an internet alternative to telephone input of control totals on the Voice Response System (VRS). In addition, ACH Monitor Direct Transmission users have access to enhanced ACH reporting on originated and received transactions Escrow Online - Allows users to process and view transactions for Master Escrow accounts and subaccounts. Clients may close existing sub-accounts, set up new sub-accounts, view account balances, allocate funds from the Master Escrow to sub-accounts, and access activity reports File Transfer Manager (FTM) - Allows clients to send and retrieve receivables and payment files with M&T Bank. M&T Bank automatically encrypts all incoming and outgoing files with PGP encryption estatements- Allows users to access Checking, Savings and Account Analysis statements online. Up to seven years of historical statements are available for users to view, save and/or print Image Lockbox - Allows clients to review receivables, resolve exceptions and view financial reporting in as soon as 30 minutes after deposit processing. Clients are able to view images of deposited checks and documents via the internet, and if subscribed to the additional Real Time Decision service, are able to Accept, Reject or provide missing information to rejected items. All accepted items will be processed and deposited with the same day s work, saving the client multiple days of float International Trade Online (ITO) Allows clients to manage their Letters of Credit and Documentary Collections. Furthermore it allows clients to create, submit, and track trade instruments and transactions through a web-based interface. Clients will be able to send and receive trade-related messages through the site, generate reports about their organization's trade activities, and maintain reference data National Image Lockbox - Allows clients to review receivables and view financial reporting by the end of the deposit day. Clients are able to view images of deposited checks and documents via the internet and have the ability to subscribe to additional service that will allow for additional storage and retention Remote Check Deposit (RCD) - Allows checks to be deposited to the bank. Clients will use the platform to scan checks, balance transactions and transmit deposit information to M&T Bank. Additionally, clients are able to create an item, deposit and/or audit level report 1
TABLE OF CONTENTS NAVIGATION... 3 CUSTOMIZING YOUR DASHBOARD... 6 NOTIFICATIONS... 10 PASSWORD SETTINGS... 11 RESET SECURITY QUESTIONS... 17 SYSTEM REQUIREMENTS... 19 CONTACT US... 21 2
NAVIGATION You can easily navigate to all your services using the navigation bar. Each navigation title is sorted by service category, including Reporting, Payments, Receivables, File Management, and Admin. Responsive design renders the screen view, including the navigation bar, depending on your device (e.g. desktop, laptop, tablet or a mobile device). Responsive Design: Desktop Navigation View: 3
Tablet Navigation View: Mobile Navigation View: 4
Navigation Directory: 5
CUSTOMIZING YOUR DASHBOARD M&T s Commercial Services has a customizable dashboard that allows you to personalize your log in views to the services you use the most. Commercial Services uses blocks of functionality, or widgets, to organize your dashboard. Widget Elements: 1. Add widget dropdown is in the upper right corner of every screen and provides a list of available widgets that can be added to any page you choose 2. Cogwheel ( ) contains widget settings including Help, Remove, Resize 3. Print, export and refresh are options within each widget 4. Add, Resize (half or full page width), Relocate, or Remove widgets 1 2 3 4 6
Adding a Widget 1. Click on the Add Widget drop down arrow located in the right corner of your dashboard. A list of available widgets for your dashboard will be displayed 2. Click on the name of the widget you would like to add to your dashboard. The new widget appears under any existing widgets on your dashboard and will be saved in that position for future logons unless you choose to move it to another location Moving a Widget 1. Click on the top border of the widget with the mouse arrow. Hold the left mouse button down to grab, then release the left mouse button to drop the widget where you would like to place it on your dashboard. You will see a blue border appear when it is in move mode Removing a Widget 1. Click on the cogwheel ( ) in the upper right corner of a widget to access the widget settings 2. Click on remove. 3. The widget will be removed. It can be added again if desired Resizing a Widget 1. Click on the cogwheel ( ) in the upper right corner of a widget to access the widget settings 2. Click on resize to toggle the widget between half or full page width Option 1 Full Page Width Option 2 Half Page Width 7
Option 2 Half Page Width Grid Elements: Some widgets contain grids containing data. Each grid is customizable and can be filtered to your needs. 1. Columns a. Filter ascending or descending order by clicking on the title of the column b. Add or remove columns within a grid i. Click on the cogwheel ( ) in the upper right corner of the grid i. All available columns will appear ii. Check the box to add a column or uncheck the box to remove the column iii. Click update iv. Click the upper right corner drop down and click save view if you want to use the view again. Note: You can save more than one view of the grid c. Move columns by clicking on the column and dragging it to a new location within the grid 2. Filters a. Filter by column i. Under the filter drop down ii. Select a column name to filter iii. Enter the value to filter iv. Click Apply b. Manage Filters i. Click Manage Filters ii. Choose one or more columns to filter iii. Enter a value for each column selected 8
1a 1b 9
2a 2b NOTIFICATIONS The Notifications widget will display all bank related messages and the number of approvals needed (e.g. New User approval, User modification approval). A. For bank related messages, click View to expand the message B. For approvals, click View to access the User Maintenance widget to perform any necessary approvals. Note: The ability to approve is dependent on the Approve permission(s) being granted 10
PASSWORD SETTINGS Passwords are an important security mechanism used to authenticate access to Commercial Services. You can change your existing password if you have forgotten your password or if you want to change the password you are currently using. The requirements for passwords in Commercial Services are as follows: At least 8 characters At least one capital letter and one lowercase letter At least one number Cannot be your email Cannot have 3 or more repeating characters Cannot repeat your last 4 passwords Forgot Password You have the option to request a new temporary password if you have forgotten your password. 1. Click the Forgot Password? link on the login screen 2. Type in your User ID >Then click Next.You will prompted to answer two security questions 3. Type in the answers to your security questions Note: Contact the Commercial Service Team at 1-800-724-2240, Monday-Friday 8am-6pm ET if you do not remember the answers to your security questions. 4. Click Next after providing your security answers 5. An email containing a temporary password will be sent to the email address in your Commercial Services user profile Note: The temporary password will expire within 24 hours of receipt. If you do not log in within 24 hours, follow the Forgot Password steps again to receive a new temporary password. 11
1. Click here 2. Type USER ID Click Next 12
3. Type Security Answers 4. Click Next Email Template: Temporary email when you have reset your password: 13
Once your password is successfully changed, you will receive an email similar to the one below: Change your Password If you would like to change your existing password, you can do so within your profile once logged into Commercial Services. 1. Log in to Commercial Services and click on your User ID in the upper right corner of your screen. A drop down menu will appear 2. Click Password Settings 3. Enter your current password, your new password, and re-enter your new password 4. Click Next 5. You will receive a confirmation that your password has changed successfully 1. Click on USER ID 2. Select Password Settings 14
3. Enter current and new password 4. Click Next 15
5. Confirmation that you password changed successfully 16
RESET SECURITY QUESTIONS If you would like to change your existing Security Questions (questions and/or answers), you can do so within your profile once logged into Commercial Services. 1. Log in to Commercial Services and click on your User ID in the upper right corner of your screen. A drop down menu will appear 2. Click Security Questions 1. Click on USER ID 2. Select Security Questions 3. Select one or more new security questions and/or provide one or more new answers 4. Click Save 17
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COMMERCIAL SERVICES SYSTEM REQUIREMENTS Each platform within Commercial Services has its own set of system requirements. Below is a chart of each service and its requirements. Key: Product works without issue Product works; low impact viewing issues Product works; medium impact issues, viewing/functionality Product does not work/high impact issues Not supported by vendor; unknown if issues exist? Unless otherwise noted, services are compatible with PC systems. Mac OS is not supported. # Online Service v.11 Microsoft Internet Explorer (IE) Mozilla Firefox Apple Safari Google Chrome TM Microsoft Edge Notes 1 Commercial Services - Cookies enabled on the browser - Adobe Reader current version - 128 bit encryption - Screen resolution - preferable screen size 1280x1024 - Access to applications (a-g) dependent on login to Commercial Services - Mac OS Supported a ACH Monitor? b c ACH Origination via FTM Commercial estatements????? d Escrow Online - A browser that supports Secure Socket Layer with at least 128 bit encryption and JavaScript enabled - Google Chrome 35.0 or higher - Mozilla Firefox 29.0 or higher - Apple Safari 5.1.7 or higher - Adobe Reader 9.5.5 PDF viewer or higher - M&T Escrow Online utilizes temporary cookies, which are automatically deleted after logging off the system e ITO (all Portal features) - Required to run all Portal features: IE11 and Adobe Reader 10.1 and Operating system: Microsoft Windows - Application can be run without reporting on additional browsers: Firefox, Chrome, Safari, Microsoft Edge f RCD - Operating systems: Microsoft XP, Windows Vista, Microsoft Windows 7, 8, 8.1, 10, MAC- OS X 10.8.2 or lower - 2.4 GHz Pentium P4 or higher - GB RAM minimum; 2 GB recommended - 1.5 GB free disk space - USB 2.0 port g Image Lockbox - IE 11 compatibility must be enabled 19
# Online Service v.11 Microsoft Internet Explorer (IE) Mozilla Firefox Apple Safari Google Chrome Microsoft Edge Notes 2 M&T Web InfoPLU$ - PC with Windows Vista or Windows 7 (Macintosh computers are not compatible) - Cookies must be activated within your internet browser. Web InfoPLU$ uses temporary cookies that are automatically deleted after exiting your session - Adobe Reader current version, required to view and save reports - 128 bit encryption 3 Cash Order Commercial Card: 4 CentreSuite Merchant Services: 5 AccessOne - Not compatible with Microsoft Edge - Site best viewed in 1280 x 1024 resolution - Recommended browser: Google Chrome: v30+ best view (v30, v31). Note: we still support version v17+ - Firefox: v24+ best view (v24, v25, v26) - Safari: v5+ Other: Media Viewer (used for Image CDs and Image Transmission) Microsoft Windows XP (compatible, but not certified or supported) or Microsoft Windows 7 CD-ROM Drive (for CD-ROM only) Utility to unzip files, such as WinZip, WinRAR, 7zip, etc. (for Transmission only) Mobile InfoPLU$-Commercial Banking App iphone and ipad devices with operating systems ios 7-11 and Android mobile devices with operating systems 4.4-8.0. Apple Safari, iphone and ipad are trademarks of Apple, Inc. registered in the U.S. and other countries. Android and Google Chrome are trademarks of Google Inc. Mozilla Firefox is a registered trademark of Mozilla Foundation. Internet Explorer is a registered trademark of Microsoft Corporation. Use of these trademarks is subject to the respective owner's permission. M&T Bank is not endorsed, sponsored, affiliated with or otherwise authorized by respective owners. 20
CONTACT US WE ARE HERE TO ASSIST YOU. For Commercial Services Single Sign-On questions, or other Treasury Management services, please contact your Treasury Management Consultant or call M&T s Commercial Service Team at: 1-800-724-2240 MONDAY FRIDAY 8AM-6PM ET 21