Smart Video Doorbell User Manual
Packing List After opening the package, please check whether the doorbell(hereinafter referred to as the device ) is in good condition Package Contents(Standard): Wi-Fi Video Doorbell x 1 Pcs Installation Screws x 1 Pack User Manual x 1 Pcs --------------------------------------------------------------------- Optional Accessories: Rechargeable 3.7V 18650 Batteries Indoor Chime Micro SD Card
Specification: Processor HUAWEI Hisilicon Hi3518EV201 Image Sensor 1.0MP 1/4" CMOS Video Output Dual-stream(HD: 1280*720@25fps / Fluent: Viewing Angle 166 704*576@25fps) Audio Main Function Two-way audio with noise cancellation 720p HD Video, Live View(Real-time Monitor), Night Vision(6 IR LED/IR-CUT/Distance 0~8m), Motion Detection, Human Body Induction(PIR Sensor), Video Recording, Snapshot, Unlock(customized) Connectivity Power Supply 802.11 b/g/n Wi-Fi connection @ 2.4GHz 2*Rechargeable 3.7V 18650 Batteries/ AC 8-24V/Micro USB Standby time of 2 batteries: 6-8 months App Storage Power Consumption Push Notification Android / ios Support Micro SD Card: 32GB maximum Max 3W Within 1 second
Cellphone need to connect to Wi-Fi or Mobile 4G/5G Data Operating -20 C(-4 ) to 65 C(149 ) Temperature Dimensions(WxDxH) Weight 76mm*28mm*142mm 0.377kg Appearance Introduction
Indicator Light Introduction Blue light always on Blue light flashes slowly Red light flashes slowly Starting up/active App remote access Low battery Operation Manual 1. Download & Install App Method One: Scan the QR Code below to download and install Method Two: Search and download wifidoorbell Cusam in App Store or
Google Play. Note: Please agree all the permissions(popup confirmation dialog box by App) in order to make sure App is able to receive notifications. 2. Creating an Account & Log in Open Wi-Fi Doorbell, sign up a new account and log in PS: If your email inbox doesn t receive the verification code, please check the spam box The same user account can be logged in on different cellphones. Each family only needs to register one account After signing up, you can bind your new user account with WeChat if you have installed WeChat App 3. Wi-Fi Setup(connect the device to Wi-Fi)
1 Connect your cellphone to 2.4GHz Wi-Fi, open App, click + at the top right corner 2 Click Set up my device to Wi-Fi 3 Power on the device, indicator light turns to blue, when device makes a sound of Wait to be configured, click Next step (If you don t continue doing next steps, after a period of time, the device will enter into sleep mode. In this case please press CALL button to awaken it) 4 Input your Wi-Fi password and then click Confirm
5 Set device password and then click Confirm 6 Set the device name and then click Save PS: If you are using iphone, please note: After adding device successfully, please wait 10~30 seconds before ringing the doorbell. Because it need some time to register at Apple Server for push service, if you press CALL button during this period, your iphone will not receive the push message from device. Don t worry, this situation only happens once at the first use. About half a minute later, your iphone is able to receive the push notifications from the device in real time. Tips: 1) Please keep the device close to router when setting 2) Please be sure to connect your cellphone to 2.4GHz Wi-Fi to set up, because the device is not compatible with 5GHz Wi-Fi 3) Please DO NOT use Wi-Fi Extender(Bridged connection Wi-Fi is not supported) 4) If the indicator light doesn t turn to blue, or the device doesn t make a sound of prompt, please short press CALL button to awaken the device 5) If connecting to Wi-Fi failed, please try again(sometimes it may take several times to succeed). Or RESET the device and try again 6) If still failed, please check whether you opened the MAC address filtering in the settings of your router. If yes, please disable it. 7) If you have tried all the ways above but the device still can t connect to Wi-Fi, please contact us.
How to Reset: 1 Make sure the indicator light turns to blue. If not, short press CALL button. 2 Long press the RESET button, DON T loosen until you hear the voice prompt Restore factory setting, pleases don t power off. 3 About 10 seconds later, short press CALL button to awaken the device, then open App to set up. --------------------------------------------------------------------- If the device has already done with Wi-Fi setup, other family members also want to add device in App, it s highly recommended to use the same account to log in. If using different user accounts, please add device by the following functions: 1) Add device in the same WLAN: Make sure that the device and your cellphone connect the same Wi-Fi. Short press CALL button to awaken the device, indicator light turns to blue, and then click this function to add device. 2) Add Shared Device: Add a device by inputting serial number or scanning the QR Code shared by the other user account. PS: 1. If the device has not been connected to Wi-Fi yet, please don t use Add device in the same WLAN and Add Shared Device to add device 2. After adding device successfully, all the user accounts will be added in the contact list of the device, but only one user account(the first account to finish
Wi-Fi Setup) is available to receive push notifications. If you add device by using two methods above, your user account is not able to receive notifications unless you set your user account as current permission account and enable Alarm Push (Android) or APP message reception (ios).if all of you want to receive notifications in the same time, please log in with the same user account, and then set it as current permission account in App. Device Status After adding device successfully, you can use mobile phone to remote access device by using App, the device has the following states: The device is in low-power mode, it needs to be awakened before access The device is being awakened Device offline 4. Indoor Chim/Bell(Each doorbell can connect up to 4pcs at the same time) If you bought the indoor chime/bell as well, you can match it to the doorbell. When somebody press CALL button, the indoor chime plays music. The steps are as following: 1) Plug the indoor chime into AC Socket, long-press the volume key, don t loosen;
2) When the indicator light of indoor chime turns off, short press the CALL button of the doorbell. If both of them ring, then the match succeeds. Specifications of Indoor Chime/Bell Power Supply AC 80-260V Effective Distance Volume Music Dimensions(WxDxH) 0-150m(tested in an open field) Adjustable(low/medium/loud),Max.110dB 32 ringtones 58x30x87mm 5. Installation diagram
FAQ Q: The device is offline, why? How to fix it? A: 1. Your Wi-Fi network failure - Please restart router or ask broadband service provider for help 2. The batteries run out or low - Please charge the device by Micro USB, or use Micro USB/AC 8-24V as power supply 3. The device is too far away from the router - Please move it nearer to router 4. Device fault - Please reset the device and then connect it to Wi-Fi again Q: Why my cellphone doesn t receive the push notifications? How to fix it? A: 1. App log out - Please log in again 2. Device is offline - Please see the previous Q&A to solve it
3. Allow Notifications of App(iOS) is disabled - Please enable it by open iphone Settings-Notifications-Wi-Fi Doorbell-Allow Notifications 4. Alarm Push (Android)/ APP message reception (ios) is disabled in App - Please enabled them 5. Your account is not Current permission account - Please set your account as Current permission account 6. App server failure/being maintained - After maintaining is over, App will be back to normal. Please report the issue to us if it s unsolved in 24 hours Q: What s the maximum distance that the doorbell can be away from the router? A: The distance is based on the coverage, strength and quality of your Wi-Fi signal. There is an easy way to find out: Put your cellphone at the installation position, if your cellphone Wi-Fi signal is full or almost full, and plays online HD video fluently, then this position is a suitable position; otherwise, please move the doorbell to another mounting position. Q: How to change in-app language? A: Please change the language of cellphone, in-app language also changes Q: How does the device store video? A: The video doorbell supports maximum 32GB Micro SD Card, which will
automatically overwrite the previous recording when the capacity is full. Q: How to install Micro SD Card? A: Unscrew the screws in the back of rear cover, take off the cover, then you will see the card slot. Q: How to connect the device to a new Wi-Fi after I moved to another place? A: Short press CALL button to make the indicator light turns blue, and then long press the RESET button, DON T loosen until you hear the voice prompt Restore factory setting, pleases don t power off. About 10 seconds later, short press CALL button to awaken the device, open App to set up the device to connect to Wi-Fi again. Q: Human Detection/Smart body detection doesn t work, why? How to fix it? A: 1. The device is offline - Please see the first Q&A to solve it 2. Hover Detection is disabled - Please enable it 3. Hover detection time isn t suitable - It s adjustable, please set it as a shorter time 4. The indicator light is ON - When indicator light is on, it means that there is App remote access, Human Detection/Smart body detection will be not triggered until the indicator light turns off.
Q: My wife, my kids and I all installed App in our cellphones, log in with different user accounts and add device successfully, but only one cellphone can receive the notifications, why? A: After adding device successfully, all the user accounts will be added in the contact list of the device, the first account(which finished Wi-Fi Setup successfully) will be set as current permission account, which can receive notifications, while the other user accounts can t. But the current permission account can be changed to another account. If all of you want to receive notifications in the same time, please log in with the same user account, and then set it as current permission account in App. Q: Why the App sometimes log out automatically in my Android phone? A: Because of the characteristic of Android System, all the Apps will be shut down if unused for a period of time. Please enable App Auto Run and Keep Running in Background, and add the App into White List in Settings of your Android phone to reduce the frequency of App log out. Not all of Android phones have above three setting options above, some phones may only have one or two options, or other similar function with different names. In short, enable all these options if they are available in Settings of your Android phone.