TRANSLATIONAL HEALTH SCIENCE AND TECHNOLOGY INSTITUTE

TRANSLATIONAL HEALTH SCIENCE AND TECHNOLOGY INSTITUTE T E N D E R D O C U M E N T FOR Providing of 4 Mbps Bandwidth (1:1) Connectivity through Leased Line required At 496 - Udyog Vihar Phase-III,Gurgaon,Haryana CONDITIONS OF CONTRACT & SCHEDULE OF WORK TRANSLATIONAL HEALTH SCIENCE AND TECHNOLOGY INSTITUTE 496, UDYOG VIHAR, PHASE III, GURGAON, HARYANA 1

TRANSLATIONAL HEALTH SCIENCE AND TECHNOLOGY INSTITUTE TENDER DOCUMENT FOR Providing of 4 Mbps Bandwidth (1:1) Connectivity through Leased Line required At 496 - Udyog Vihar Phase-III,Gurgaon,Haryana Tender Documents issued to: M/s.... OFFICE AT SECTION OFFICER THSTI, 496, UDYOG VIHAR PHASE III, GURGAON 2

INDEX S.NO. DESCRIPTION PAGE NO. 1. NOTICE INVITING TENDER 4-5 2. TERMS & CONDITIONS 6-7 3. SCOPE OF WORK 8-9 4. TECHNICAL SPECIFICATION 10-12 5. PRICE BID SCHEDULE 12-13 3

Tender No: THSTI/Lease_Line/11-12 December 30, 2011 NOTICE INVITING TENDER Sealed tenders are invited in two parts, 1 - Technical Bid and II - Financial Bid on behalf of the Executive Director, THSTI for the work as per schedule, specifications and as per the terms and conditions available in the THSTI office, 496, Udyog Vihar Phase III, Gurgaon. 01. Name of Work & Earnest money:- S.N. Name of Work Estimated cost Cost of EMD 1 Leased Line of 4mbps Rs.2,50,000/- Nil For THSTI office at 496, Udyog Vihar, phase III, Gurgaon. 02. Last date of sale of tender : 31-01-2012 03. Last date of receipt of tender (Both technical and price bid) : 31-01-2012 3:00PM 04. Date of opening of the tender (Tender bid only) : 31-01-2012 3:30PM 05. Time of completion of job : 15 days 06. Cost of tender : NIL Special Condition Supporting documents in support of the above. The Technical bids will be opened in the presence of representatives of tenderers, if any. If the date of opening happens to be a holiday, the bids shall be opened next working day at the same time. Requests for postponement will not be entertained. Fax/email bids or Late/Delayed tenders shall not be considered. Executive Director, THSTI reserves the right to accept any or all tenders either in part or in full without assigning any reasons there for. Section Officer (THSTI) To Be Submitted To Section Officer (THSTI) Translational Health Science and Technology Institute (THSTI), 496, Udyog Vihar Phase-III, Gurgaon - 122016 4

Tender No: THSTI/Lease_Line/11-12 December 30, 2011 1. Pre-Qualification of Internet Service Provider TERMS AND CONDITIONS The bidder may inspect the site and have an idea about the nature of work involved in order to make estimates about the cost of work required to be done. The bidder may contact the following person: Mr. M.V. Santo Administrative Officer (P&A) Mr. Mohd. Shahid Section Officer Following are the specific pre-qualification requirements which should be satisfied by the ISP to be primarily considered for bidding for providing the 4 Mbps uncompressed symmetric (1:1) Internet Services at Translational Health Science and Technology Institute, Gurgaon -122016 at the terms & conditions, mentioned in the appropriate section in this document: 1.1 The ISP should have ownership in one of the International Cable System. The ISP should have its own International Gateway. 1.2 The ISP should have: a. Direct peering (connectivity) with Tier 1 carriers to minimize numbers of hops and latency thereof, to international destinations. b. At least two international Points of Presence. c. Local peering, within India, with at least one other ISP. d. Aggregate international capacity (from international gateway in India up to international Point of Presence) of at least 100 Mbps. 1.3 The ISP should have fully resilient and self-healing network architecture, on fiber/ Copper medium, for the domestic backbone up to the international gateway in India. 1.4 The ISP should have fully resilient and self-healing network architecture, on fiber/ Copper medium, from the international gateway in India, up to the international Points of Presence. 1.5 The international connectivity must have at least one of Trans-Atlantic or Trans- pacific routes. 1.6 Average latency should not be more than 400ms up to ISP s 1st Tier 1 peering point. 5

1.7 The ISP must have adequate support facility in NCR/Delhi to provide 24/7* 365 customer support and: a. The ISP should have centralized trouble ticketing tool for call logging, monitoring and troubleshooting purpose. b. The ISP should have single Toll Free number/help Desk for all the call logging and status update. c. The ISP should have well defined capabilities and procedures to track call resolution progress status and provide the updates to the customer. In addition, ISP should have well defined management and technical escalation procedures. 1.8 The ISP should suggest THSTI with a Software Tool/Method to measure the Internet Bandwidth provided by the bidder. The Software tool would be procured by THSTI only if required and the commercials involved (if any) in the procurement of the software tool will not be covered under this bid. 1.9 The ISP has to provide monthly MRTG Report of usage of Bandwidth and will ensure that THSTI is getting 4 Mbps (1:1) Bandwidth If complying all of the above and qualifying to bid, the prospective bidder shall provide appropriate documents stating compliance of the above, put them in a separate envelope along with a compliance statement stating compliance to all the above requirements, super scribe it with Compliance of Pre-qualification requirements and enclose it along with the Technical bid. 6

Tender No: THSTI/Lease_Line/11-12 December 30, 2011 SCOPE OF WORK To cater the Internet bandwidth, THSTI Intends to hire 4 Mbps dedicated uncompressed symmetric Internet Bandwidth (1:1) Connectivity through Leased Line (redundant fully fiber optic/copper) with assured bandwidth of 4 Mbps worldwide for its location i.e. THSTI on end-to-end basis per annum. THSTI is indenting to utilize the required bandwidth to be made available uninterrupted for 24/7, 365 basis on fiber/ Copper optic for running various common network services such as hosting website, Internet access, web mail etc. The termination of the last mile connection is to be made in THSTI on Ethernet port of the router (to be provided by bidder) should be connected to the last mile termination through proper interface and the other Ethernet port should be connected to the LAN at THSTI New Delhi. The router should be configured for 4 Mbps internet connectivity with ACL. If any earthwork is involved inside the premises it should be coordinated with THSTI. The THSTI will provide power supply through UPS and with backup power. The complete installation will be in the existing infrastructure. The technical requirements with terms and conditions are given below: 1. Link Bandwidth: A 4 Mbps Internet Bandwidth with Committed access rate on 1:1 basis scalable upto 32Mbps till ISP International Gateway. Traffic should be routed to secondary International Gateway once the primary fails. The last mile link will be on Fiber/ Copper with self-healing architecture. 2. Last Mile connectivity: The data exchange between Data Centre at THSTI and ISP premises shall be over a dedicated high-speed link. The terminal equipment, for providing connectivity between THSTI routers and ISPs gateway, shall be ISPs responsibility. The terminal equipment shall be leased to THSTI for the duration of the contract. 3. I P Addresses: The bidder shall provide 8 Public IP addresses for exclusive use by THSTI. 4. The bidder shall do installation & configuration of modems, routers or any such associated Fiber-optic equipment to make the entire system working to provide sustained Internet bandwidth of not less than 4 Mbps to a maximum of 32 Mbps. 5. Service provider should guarantee for THSTI backbone support for uptime of 99.9%. 6. Local Loop has to be through Fiber / Copper Cable, wherein optical fiber/copper is extended right up to the customer premises. 7

7. Network redundancy has to be built to protect the traffic from cable cuts. 8. Providing last mile connectivity to the THSTI premises will be the responsibility of Service Provider. The Service Provider shall meet associated hardware such as modems/converters and so on. 9. Complete detail of service provisioning including offered bandwidth, compression type, termination details etc. are to be clearly stated. 10. Service Provider should provide details of the proposed connectivity, viz., the name of the cable and landing points of the involved cable. 11. The last mile connectivity up to THSTI premises should not be by third party. 12. In case of any degradation of service at any point during agreement period, the penalty conditions are to be provided. 13. A Service Level Agreement has to be signed between THSTI and Service Provider wherein the penalty clause as given below is to be accepted. S. No. Downtime Penalty 1. 0 hrs to 10 hrs of downtime cumulative per quarter 1% of the quarter charge as penalty 2. 10 hrs to 24 hrs of downtime cumulative per quarter 3% of the quarter charge as penalty 3. More than 24 hrs of downtime cumulative per quarter 5 % of the quarter charges as a penalty and review for further continuation of contract 14. The payment mode for One Time Charges will be after completion & acceptance of test. Further, recurring payment will be made on arrear basis quarterly on satisfactory services. 8

Tender No: THSTI/Lease_Line/11-12 December 30, 2011 TECHNICAL SPECIFICATIONS Format of Technical Bid 4 Mbps uncompressed symmetric (1:1) Internet Services at THSTI, 496, Udyog Vihar Phase III, Gurgaon. Name of the Purchaser: Translational Health Science And Technology Institute 496, Udyog Vihar Phase III, Gurgaon. Name and address of the Service Provider : THSTI Requirements Technical Compliance Whether the ISP has ownership in one of the International Cable System? Whether the ISP has its own International Gateway Whether the ISP have a. Direct peering (connectivity) with Tier1 carriers to minimize numbers of hops and latency thereof, to international destinations. b. At least two international l Points of Presence. c. Local peering, with in India, with at least one other ISP. d. Aggregate international l capacity (from international gateway in India up to international Point of Presence) of at least 100Mbps. Whether the ISP has fully resilient and self-healing network architecture, on fiber/ Copper medium, for the domestic back bone up to the international l gateway in India? Whether the ISP has fully resilient and self-healing network architecture, on fiber / Copper medium, from the international gateway in India, up to the international Points of Presence? 9

Whether the international connectivity have at least one of Trans-Atlantic or Trans-Pacific routes? Average latency should not be more than 400ms up to ISP s 1st Tier 1 peering point. Whether the ISP have adequate support facility in NCR/Delhi to provide 24*7*365 customer support and: The ISP should suggest THSTI with a Software Tool/Method to measure the Internet Bandwidth provided by the bidder. The Software tool would be procured by THSTI if required and the commercials involved (if any) in the procurement of the software tool will not be covered under this bid. The ISP have to provide monthly MRTG Report of usage of Bandwidth and will ensure that THSTI is getting 4 Mbps(1:1) Bandwidth Whether the bidder shall perform installation & configuration of modems, routers or any such associated Fiber-optic equipment to make the entire system working to provide sustained Internet bandwidth of not less than 16 Mbps. Will you provide a single Window service for last mile (redundant fully fiber optic/ Copper) connectivity and bandwidth? Will you provide 8 Nos. of Public IP? Will you provide DNS services including reverse lookup? Will you provide service for 99.9% uptime with 24/7 Service? Will Local Loop be through Fiber Cable, where in optical fiber is extended right up to the customer premises? Will Network redundancy be built to protect the traffic from cable cuts? (If yes, give details) Will you take the responsibility for providing last mile connectivity to the premises? Will you supply associated hardware such as modems /converters and soon? Is complete detail of service provisioning including offered bandwidth, compression type, and termination details provided? Have you provided details of the proposed connectivity, viz., the name of the cable and landing points of the involved cable? 10

Have you provided Company Profile with following details Organization Structure Date of commencement of ISP service and category IP spectrum assigned No. Of experienced professionals at NCR Customer support strength at NCR Network layout diagram National/International connectivity ServiceCall escalation procedure with contact details(24/7) List of Clientele Purchase Order copies of similar works under taken excluding commercial details / Price for the past 3 years Place: Date: Signature of authorized person with seal Tender No: THSTI/Lease_Line/11-12 December 30, 2011 11

Price Bid Schedule For further clarifications & information s please contact at 0124-2876300 or visit our S. No. Item Description website www.thsti.res.in Unit Qty. Unit Rate (Rs.) Charge without Tax (Rs.) (4 * 5) Type Taxes Rate (%age) Amount (Rs.) Total Charges with Tax (Rs.) (6 + 9) 1 2 3 4 5 6 7 8 9 10 One Time Installation and 1 One Commissioning 1 Time charges of Internet Line at THSTI, Gurgaon. 2 Annual Recurring charges for 4 Mbps Dedicated (1:1) Internet Bandwidth (Including all ISP Services like DNS, IPs, AMC charges for local loop line, charges for router/modem or any other equipment) Per Annum 2 TOTAL AMOUNT 12