DATASHEET AT A GLANCE The VMware vcloud Air Accelerator Service assists customers with extending their private VMware vsphere environment to a VMware vcloud Air public cloud. This Accelerator Service engagement incorporates VMware recommended best practices in a practical design that is targeting non-production workloads such as a test, development or other non-production environments. KEY BENEFITS Understand key features, design options, and configuration best practices for your new vcloud Air environment. Learn operational and technical best practices for linking on-premises vsphere environments and off-premises vcloud Air public cloud environments. Optimize infrastructure virtualization and improve VM workload management with the integration of vcloud Air into your infrastructure strategy. Overview This solution provides the following capabilities: vcloud Air configuration to connect existing private (on-premises) vsphere environment to vcloud Air. Migration of existing private (on-premises) vsphere workloads to and from vcloud Air. Knowledge transfer on how to leverage vcloud Air capabilities. This service consists of installation and/or configuration of: VMware vcloud Air VMware vcloud Connector VMware vcloud Air vsphere Client Plug-in Customer Profile The is appropriate for companies that want to: Configure a new vcloud Air subscription and connect to existing on-premises vsphere environment, while learning key features and capabilities of vcloud Air. Better utilize their existing vcloud Air subscription and learn how to optimize to drive higher utilization. Deliverables Checklist Architecture Design document Configuration Workbook Vmware vcloud Air Accelerator Solution Requirements document Key Activities Phase 1: Planning After the SOW is signed and the purchase order is received, VMware will conduct a pre-engagement planning call with Customer to initiate the project. One team member from each area of Customer s project team (for example: infrastructure, applications, project manager) must attend the planning call. Topics to be discussed include the following: Project scope and objectives. Project timelines, scheduling, and logistics. Identify key customer project team members to work with the VMware team. DATASHEET / 1
Review the work streams, phases, and use case. Review the class-of-service subscribed to and amount of available capacity needed to support the limited scale deployment of the solution. Identify and agree to key Customer activity completion dates. Availability of appropriate facilities including, but not limited to, meeting rooms, work locations, whiteboards, projectors, special access needs, any other pertinent information needed prior to VMware consultant arriving onsite. Review the engagement prerequisites and other preparation required in advance of the project kickoff (e.g. My VMware Account Management Console access and current vcloud Air subscription.) Customer will complete the engagement prerequisites specified in the Service Checklist prior to the arrival of VMware consultants on site. Phase 2: Engagement Kickoff The VMware project team will lead Customer project sponsors and stakeholders in a project kickoff meeting to review expectations about the purpose of the engagement, the delivery approach and timelines, the amount of time and effort required from the participants, and the expected activities and Work Products. The objectives of the meeting are: Introducing the VMware team, roles, and responsibilities. Describing the project goals, phases and key dates. Discussion and agreement on activities Agreement on communication and reporting processes. Validating the project expectations and clarifying roles and responsibilities. Phase 3: Solution Overview The objective of this phase is to set a baseline understanding of vcloud Air capabilities and concepts. To accomplish this objective, VMware will facilitate a workshop focused on the following topics: vcloud Air Service Description vcloud Air concepts vcloud Air configuration overview. vcloud Connector Product Overview vcloud Connector concepts vcloud Connector installation and configuration overview vcloud Air vsphere Plug-in installation and configuration overview Phase 4: Assess The objectives of this phase are to determine readiness for vcloud Air, determine target workloads for migration and determine requirements necessary to deploy the capabilities defined in the Overview section of this datasheet. To accomplish the objectives VMware will assist Customer with the following: Assess current state technical environment applicable to vcloud Air: Networking Migration target workloads Target VM Templates for deployment Overview of current services and SLAs. Service roles and responsibilities The requirements are captured by the VMware consultant in the following documents: Solution Requirements document. Phase 5: Design During this phase, a design workshop will be conducted to make design decisions relative to solution capabilities. The design workshop includes the review of system requirements, and the following design topics: Prerequisites for appropriate configuration and location of the cloud infrastructure. Architecture design and configuration to support the environment sizing, scalability, and business needs. VMware vcloud Connector components and services. Gateway and Networking considerations. Virtual Machine catalog management Data Recovery considerations Monitoring considerations Security considerations Incident and Problem management considerations Deployment templates design Migration process / workflow Organization administrators, users, roles. Networking, storage, machine blueprints. Design backup protection policies if using Data Protection The architecture design is captured by the VMware consultant in the following documents: Architecture Design document Configuration Workbook DATASHEET / 2
Phase 6: Deploy In this phase, VMware works with the Customer project team to install and configure the required components. This introductory service focuses on non-production workloads only. This phase includes the following: Supporting the Customer s team as they complete infrastructure readiness activities to support the connection of network VPN between vcloud Air and on-premises networks. Customer is responsible for the infrastructure readiness activities, while VMware will provide technical guidance and track progress. Working with the Customer s team to perform the installation of VMware vcloud Connector according to the Architecture Design document. Working with the Customer s team to configure the environment within vcloud Air according to the Configuration Workbook. Creating user accounts in the vcloud Air Console, and changing default system preferences as needed. Creating and configuring applicable Virtual Datacenters, vapps, VMs, and Networks using deployment templates and wizards. Installation and configuration of vcloud Air vsphere Client Plug-in Migration of up to two (2) Virtual Machines (VMs) from the existing private (on-premises) vsphere environment to vcloud Air Create customer specific organization catalog items in vcloud Air for up to two (2) Virtual Machine templates that will be transferred from the existing private (on-premises) vsphere environment to vcloud Air catalog Deploy Five (5) Virtual Machines (VMs) from the vcloud Air public catalog or from the Customer organization catalog residing within vcloud Air. Phase 7: Validate During this phase, the consultant works with the designated Customer stakeholders to validate the environment and the implementation of the use case. Phase 8: Knowledge Transfer During this phase, the consultant provides the Customer operators and administrators with a knowledge transfer session on the deployment and operating procedures for the capabilities deployed by this services engagement. Phase 9: Project Conclusion To conclude the engagement, the VMware team delivers the final set of documentation Work Products. Roles and Responsibilities The roles for the VMware project team and Customer project team are described in the following sections. VMware Project Team The VMware project team will be comprised of multiple roles and might vary in the level of effort as determined by the project needs. VMware anticipates that all team members will contribute throughout the work efforts, utilizing their respective skills and integrating the findings. The roles anticipated for this engagement are described below. Engagement Manager The VMware Engagement Manager will work closely with the Customer Project Manager and will provide a level of expertise that builds trust and confidence and the level of dedication, support, and communication that are characteristic and necessary for delivery execution. The VMware process for managing projects establishes governance by defining the project organization that will be responsible for the project. The output of this governance model is a well-defined plan for execution that focuses on the business objectives and minimizes risk across the engagement. The structure of well managed engagements consists of a defined project scope definition that has been agreed to by the Customer business units and identified stakeholders. The VMware approach will assign an Engagement Manager to the engagement when the project begins. The Engagement Manager will identify personnel resources, project structure, communication plan, project plan tools, and overall project management techniques to be used to manage the engagement: objectives for duration, cost, and provider commitment. The Engagement Manager will support the Customer Project Manager and assist with the following: Providing overall customer relationship and project management. Planning and pre-engagement preparation. Identifying the project team, roles and responsibilities and assignment dates Overall project timeline including deliverables, milestones, duration and task owners. Identifying final deliverables. Reporting project status and holding weekly update meetings. Resource scheduling Establishing the communication plan, directing formal Customer communication, and coordinating with Customer Project Manager. Providing escalation triage and maintaining a risk register. DATASHEET / 3
Logistics including security, remote access, and facility access. Providing final versions of all project documents. Senior Consultant Technical Lead Leads the requirements gathering discussions and design workshops. Deploys and configures the vcloud Air solution components. Runs validation activities on the installed environment. Prepares the final project documents for delivery to the client during the Conclusion phase. Conducts the Knowledge Transfer sessions. The VMware technical resources are all VMware Certified Professionals and have significant technical expertise with VMware products. Customer Project Team Customer shall provide a Project Manager knowledgeable in pertinent internal Customer processes and able to collaborate with the VMware Project Manager as specified in this datasheet. Customer s Project Manager must have the authority to make project decisions and represent Customer in all matters related to this datasheet. Customer s Project Manager will provide a single consolidated response to any review, approval, change, or decision request. Customer will support and provide representation at project review meetings at a mutually agreed upon time and location to discuss the project status, issues, new requirements, and overall project satisfaction. These meetings might also cover performance status updates, schedule updates, pending changes, open issues, and action items. Customer staff will actively participate in this engagement, and individuals with relevant domain, business, and/or technical expertise will be available as required. These participants are the acknowledged spokespersons for the areas they represent, and the VMware project team requires regular and timely access to them. If participants are unable to attend a scheduled meeting, then the Customer Project Manager becomes the final authority on all items of discussion. VMware Responsibilities This section describes the responsibilities associated with the services VMware will provide to Customer. VMware will coordinate activities of all VMware resources and will be providing Customer with VMware resources that have the skills and expertise necessary to properly execute the requirements and services set forth in this datasheet. VMware will provide data requests in advance. Assumptions and Customer Responsibilities This section describes the responsibilities of Customer to VMware with regard to this project. Customer will provide access to facilities and computer systems as required for VMware team to perform tasks as outlined in this datasheet. For engagement activities that need to occur at Customer work locations, VMware expects Customer to make reasonable facilities accommodations for our project team at these location(s). These accommodations will include a desk/cubicle, voice telephone, Internet connection (for web browser access), permission to operate mobile telephone within Customer premises, and shared access to laser printer, copier, fax, and conference room facilities. Any change to the scope of work explicitly described in the Scope of Work section, and any associated additional fees, must be mutually agreed in writing by filling out a Project Change Request form. Customer will provide a suitable environment for knowledge transfer session(s) (overhead projector and conference facilities). Customer is responsible for, and assumes any risk associated with any problems resulting from the content, completeness, accuracy and consistency of any data, materials and information supplied by Customer. Customer shall be solely responsible for procuring product support for all software to be used in connection with this datasheet. Such product support shall be in place and available no later than when VMware consultants first arrive on site Customer is responsible for executing all items discussed in the Service Checklist prior to arrival of VMware consultant onsite. Any additional time required of VMware personnel to perform the duties of this datasheet as a result of Customer s lack of completion of these checklist items will be considered billable time payable by Customer. Customer will have a fully installed and configured infrastructure as required and communicated in the Service Checklist. The Customer shall provide a Project Manager knowledgeable in pertinent internal Customer processes, and to collaborate with the VMware Project Manager as specified in this datasheet. Customer s Project Manager must have the authority to make project decisions and represent Customer in all matters related to this datasheet. Customer s Project Manager will provide a single consolidated response to any review, approval, change, or decision request. DATASHEET / 4
Pricing and Scope VMware estimates that this entire project will not exceed five (5) days to execute if all assumptions in Customer Responsibilities and Assumptions section are met and there are no intervening delays outside of VMware control. Work will be performed according to a schedule agreed upon by both parties. Typically, work is performed during normal business hours and workdays (weekdays and non-holidays). The scope of this project includes the following: One (1) vcloud Air class-of-service, either Dedicated Cloud or Virtual Private Cloud One (1) vcloud Air Virtual Datacenter (VDC) One (1) vcloud Air Network One (1) Virtual Private Network (VPN) One (1) vcloud Connector server One (1) vcloud Connector node on-premises Migration of up to two (2) Virtual Machines (VMs) from the existing private (on-premises) vsphere environment to vcloud Air Create customer specific organization catalog items in vcloud Air for up to two (2) Virtual Machine templates that will be transferred from the existing private (on-premises) vsphere environment to vcloud Air catalog Deploy Five (5) Virtual Machines (VMs) from the vcloud Air public catalog or from the Customer organization catalog residing within vcloud Air. The following are out of scope for this service: vcloud Air Disaster Recovery class of service Installing and configuring custom or third party applications and operating systems on deployed Virtual Machines Deploying on-premises deployments of vsphere Replication for use with Disaster Recovery. Data protection, such as routine backups, for the data and content accessed or stored on vcloud Air virtual machine s or storage devices, configuration settings, etc. Data, content, virtual machine and configuration restorations for assets accessed or stored on your vcloud Air account. Monitoring the assets deployed or managed within your vcloud Air accounts, including but not limited to virtual machines, operating systems, applications, specific network configurations, operating system or application vulnerabilities, etc. Operating system administration including the operating system itself or any features or components contained within it. Management of change to your virtual machines, operation systems, custom or third party applications, databases, and administration of general network changes within your control. Offline Data Transfer (ODT) Direct Connect dedicated networking configuration Endpoint configuration of VMware vrealize Automation Endpoint configuration of VMware vrealize Air Automation Creation and implementation of vrealize Orchestrator workflows. Remediation work associated with any problems resulting from the content, completeness, accuracy, and consistency of any data, materials, or information supplied by Customer. Installation and configuration of third-party software or other technical services that are not applicable to VMware components. Installation and configuration of Customer signed certificates. Cost visibility using VMware vrealize Business Implementation for production workload use. VMware vsphere Stretch Deploy implementation VMware vcloud Connector Content Sync implementation Terms and Conditions This datasheet is for informational purposes only. VMWARE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DATASHEET. All VMware service engagements are governed by the VMware Professional Services General Terms and Conditions (see http://www.vmware.com/files/pdf/services/tc.pdf). If you are located in the United States, the VMware contracting entity for the service will be VMware, Inc. If you are outside the United States, the VMware contracting entity will be VMware International Limited. Pricing for this service includes travel and other expenses. For detailed pricing, contact your local VMware representative. About VMware Professional Services VMware Professional Services transform IT possibilities into business outcomes. Our comprehensive portfolio of services uncovers and exploits the unique opportunities made possible by VMware technology. Drawing on our unparalleled product expertise and customer experience, we collaborate with your team to address the technical, people, process, and financial considerations for IT transformation to deliver results that are positive, tangible, and material to IT and your business. VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com Copyright 2015 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: VMW7733-vCLD-AIR-ACCELERATOR-SERVICE-USLET-101 06/15